They need to speed up issue resolutions as I found extra charges in my room bill which delay the check-out process.

We also had an electric car in valet that was always charged.

Booked with Amex FHR and did NOT receive a room upgrade.

It's disappointing the hotel did not honor their partnership with Amex.

but is a credit of $30 in reality, which is impossible to match (the whole menu is hight than that after taxes and tips).

but charging $750 for two massages are insane.

No charge late check out when they can do it.

(Gregory saved my credit card from being lost forever when it fell by the pool!)

but since this was last minute, we chose to burn some AMEX points and splurge a little.

I booked the hotel through the American Express Platinum card, meaning that we were entitled to a few perks.

My girlfriend was traveling alone and needed to use my credit card.

but the Viceroy L’Ermitage was offering a discounted room through Amex so I decided to try it out.

The hotel could also do with a coin laundry as not everyone thinks a 12 USD laundry  charge for a shirt makes sense . .

I just don't like it when you get a call from the front desk at 12:25PM asking "if I need assistance with checkout" when I had already told the front desk upon check in that I would be utilizing the 4PM late check out that goes along with the AMEX fine hotels program.

The folio charged OJ twice and also did not deduct 100 dollar promised for some sort of engineering problem they had in our room.

I booked through Luxury Hotel and Resort Collection which is a benefit of the Chase Sapphire Reserve credit card.

One criticism I have is the ridiculous charge of $50 a night for parking- crazy!

after calling to confirm of my accomodations with the hotel, they tried switching it last minute and forcing me to buy another room. And one of the concierge women Ashley tried to charge me for valet service every day (regardless of the fact that i didn't bring a car)

I then discovered a charge on my credit card which I was not expecting.

Incredible hotel only downside is still awaiting a credit back to my account for an overcharge the front desk messed up on.

Very quiet, private and upscale experience for those who want luxury without the fuss.

The monogrammed pillow case was an added touch of elegance that will allow me to remember L'Ermitage and go back sooner rather than later.

When one pays a premium, especially in a renowned location like Beverly Hills, there is an expectation of exceptional service, luxurious accommodations, and an overall unforgettable experience.

but the little details and the luxury rooms are unmatched.

Truly some of the best 5 start luxury service I have ever experienced.

The quiet luxury of this hotel was an incredible experience!

but at the end of the day it's  mostly about the room - the comforts, the bed, the bathroom, the lighting, and everything else one seeks in a luxury room.

Very comfortable and high class luxury hotel, a safe recommendation.

What a wonderful, fascinating, luxurious experience we had during our stay in LA.

It was pure luxury to stay at L'Ermitage.

The beds were super comfortable .. amazing duvets and luxurious pillows .

Unlike other 5 star factory-mega-hotel in Beverly Hills, L’Ermitage offered a very welcoming and pampering stay.

I highly recommend L'Ermitage to anyone who wants a luxury hotel experience.

A special mention to Aldo, who drives the hotel's complimentary luxury Mercedes (to anywhere within 2 miles of the hotel) - he is a true gentleman.

Walking distance to Rodeo drive and shops.

It is within easy walking distance to Rodeo Drive;

Close by Rodeo drive, unique tailoring of check in and check out times, quiet and spacious.

The location is really close to Rodeo Drive.

Easy walking distance to Rodeo Drive and surrounding shops/shopping.

would recommend this boutique hotel in a quiet residential area to anyone wishing to have high level service, extraordinary attention to detail, spacious and perfectly appointed rooms, and be walking distance to Rodeo Drive.

Walking distance to Rodeo drive, sprinkles and multiple other shopping and restaurants.

This is a small boutique property with excellent service in Beverly Hills close to Rodeo Drive.

Walking distance to Rodeo Drive..  Staff was very pleasant and always trying to please.

Walking distance from Rodeo Drive,  this place Is more than you can see.

Nice hotel, very comfortable and spacious, stayed in icon suite, wish bigger suites are available online to see the rate could have stayed at the royal suite didnt even know that existed.Views are nice, close to rodeo drive

A fantastic location that’s within walking distance to Rodeo Drive.

Close to Rodeo Drive if you like shopping.

The location is pretty good- close to Rodeo Drive and other points of interest.

Walking distance to Rodeo Drive and many restaurants and bars all near by.

but we got complementary suites with beautiful view and close to rodeo drive.

Beverly Hills is by far the nicest area to stay in and this hotel is located very close to Rodeo Drive.

Best part was it is in a quiet area that is still walking distance to Rodeo Drive.

It's location is walking distance from Rodeo Drive.

It is also walking distance from Rodeo Drive so if you want to do some serious shopping and do not worry about parking, this is your hotel.

We also enjoyed the roof top pool and fitness area.

The rooftop pool is great, and we loved the Veuve Clicquot pop-up / partnership for the summer.

Extremely friendly, great roof top pool and the open air cinema was an added special touch.

We were tired at the end of our trip and enjoyed a couple of afternoons by the rooftop pool, which is a lovely, relaxed space with views across LA and to the hills.

The rooftop pool bar area is fun and peaceful.

We especially loved the rooftop pool & lounge area - our kids had the BEST time with the cornhole and jenga sets!

5 Star Weekend Holiday at L'Ermitage enjoying roof top pool and services.

The rooftop pool = exceptional views and staffing, with full-bar and serving premium signature restaurant meals.

Great bathrooms with tub and other amenities like heated rooftop pool, spa, etc.

Large and perfectly designed rooms, lovely rooftop pool, and by far the best staff of any hotel in Los Angeles.

Super good food and drinks, stunning rooftop pool, helpful concierge.

The pool is on the rooftop with a couple of cabanas and a couple of dozen day beds.

From the rooftop pool to the insane service to the staff everything is perfection.

The rooftop pool was really nice and there was NOBODY there which was great.

There are the obvious reasons, like the private pool on the rooftop  or getting help with last minute dinner reservations,

The rooftop pool is heated which was welcoming to the cool weather.

Rooftop pool is magnificent and the staff there is very attentive.

Great food, balconies, very clea, great room service, rooftop and rooftop pool, awesome fitness center

Rooms are especially spacious and floor plan gives room for comfort at or play for couples.

The room was beautiful, a little more lighting for my taste will be better.

Great hotel, location was good for Rodeo Drive, rooms were spacious, bathroom was huge with great lighting, bed and pillows were comfy.

We were very impressed with everything at the hotel, the rooms are extremely comfortable, very modern and elegant.

Besides the decor, spacious rooms, the gorgeous location, the vibe of this hotel is what I found the most endearing.

Our room was spacious, quiet and housekeeping immaculate.

When we got to the room, it felt nice until we saw black flies everywhere.

Rooms are large and spacious and the attention to detail makes you feel truly special.

The rooms are very spacious and so beautifully layed out.

Nothing to complain about, the service was excellent and they even delivered Doordash straight to the room.

Spacious room and comfortable beds, large bathroom.

What you get is an enormous room and a comfortable bed, step in shower, separate bath and endless storage space.

Fabulous stay at L'Ermitage - oversized room and bathroom, friendly staff, and great location.

The rooms are beyond commodious and comfortable.

The house keepers do an amazing job at cleaning the rooms.

Doors fly open, dining requests are satisfied effortlessly, the grounds and rooms are gorgeous and spotless, the bed is like sleeping on a delicious cloud, everyone greets you with a smile and genuine warmth that you rarely see in the hospitality world today.

The room was large and especially  the bath room.

Our room was very nice - a smaller suite on the top floor with nice views of the Hollywood sign and the surrounding hills. The room was impeccably cleaned and furnished -

The top floor pool area while small was welcome as it was never crowded and the staff was eager to please, our pool attendant remembered our preferred drink choice after our first visit there.

We were given room 815, a large, corner room with 2 double beds on the top floor.

We booked through AMEX FHR and were upgraded to a skyline suite on the top floor with magnificent views of BH & DTLA.

Set on one of the corners of the top floor, it has awesome views across LA, especially around dusk.

As a Discovery member, check in and check out was easy and we were given a wonderful room on the top floor with a fabulous view of the Hollywood Hills (our choice- the front of the hotel has a different view).

I prefer the top 2-3 floors at the back of the hotel because of the tremendous views of the Hollywood Hills.

It is on the top floor of the hotel with lots of windows looking towards the Hollywood Hills.

I asked if a higher floor might be more suitable and was moved to a top floor that initially looked better.

We had a lovely room on the top floor, no street noise.

We were escorted to our corner room on the top floor (8th) by the manager on duty, Monica, who knew it was our first visit, I'm guessing due to my tweet being noted on our file.

Teeny balconies overlooking a roof and parking lot, even on top floor (7th)
Better view out front of hotel of the city.

We had interconnecting rooms on the top floor facing the rear thanks to Mr. Pfief. .

(i have use my American Express Platinum Card to book and she immediately upgraded my room for free and gave me my room preferences of facing Burton's way and being on the top floor which is the 8th).

We chose the Premium double room which was extremely spacious, situated on the top floor and with views of Beverley Hills/ Hollywood.

Viceroy L'Ermitage Beverly Hills

creditcard

rodeo-drive proximity

luxury

rooftop pool

The rooftop pool and complimentary buffet breakfast were great bonuses.

The hotel has an amazing rooftop pool with great views of LA, and everything about it was great.

Great vibe in the bar and restaurant, and excellent relaxed scene at the rooftop pool deck.

The roof top pool is a major plus…it’s definitely one of the larger roof top pools in LA.

Lovely rooms, inclusive breakfast, super friendly staff, wonderful rooftop pool.

Great staff, wonderful rooftop pool and nice breakfast .

Fantastic facilities, including rooftop pool, fitness centre, restaurant and bar - all of which are extremely well maintained.

Yummy breakfast, rooftop pool, unbelievable views….the best!

pool:
still among my favorites in l.a. and def my fave rooftop pool.

Pool on rooftop is a destination for sure.

The rooftop pool beautiful with incredible views.

Super-friendly staff, lovely hotel, great rooms and a great rooftop pool that guests can use.

and Beverly Hills rodeo drive, easy way to walk of fame and universal studios with UBER , nice rooftop pool with incredible view of LA downtown, eating at the sunbeds not really a good idea because of dirty food everywhere

Rooftop pool with bar looking out over the city too.

but especially stunning from the rooftop pool which provides a spa-like experience high above the bustling city below.

The hotel is very nice and the rooftop pool is the best feature.

The rooms are very large in size and the view from balcony was of all Los Angeles.

On the positive side, the staff is very friendly and welcoming, the room service breakfast was great, and the room overall was comfortable.

Spacious and immaculate room with exceptional amenities and service.

The rooms are large suites with balconies and large bathroom.

Rooms are huge and comfortable with every possible amenity.

Wonderful service, and really lovely large rooms with massive bathrooms.

Perfect base for a week working in Hollywood - very comfortable large rooms withn great bathrooms, great location, good food / room service and generally solid vibe.

The room was incredibly spacious and clean with a great view.

For me, it's truly a home away from home, with the friendly staff, the spacious rooms, the marvelous pool area and the great dining and bar experience.

Our room was spacious and the bathroom was especially luxurious - the biggest tub I've ever seen!

The rooms are gorgeous and comfortable, the balconies are entertaining for views and people watching (the balcony I had this year was directly over the street), and the pool is amazing!

The rooms are amazing, the staff are extremely friendly and outgoing, all accommodations were above and beyond.

I love the location, spacious room and service.

I coordinated for a few rooms and pool party for 35ppl.

And once, when the shower was not in use, water backed up through the drain (from another shower somewhere else in the hotel, apparently) and covered the shower floor. Disgusting!

Everything would have been perfect if someone didn’t smoke pot and cigarettes on my floor or near my floor late at night on both nights.

The room smelled of an old, very old, musty motel.

2nd room - there were people smoking an insane amount of weed - so much so that it was really intense outside our door.

Too bad some guests ruin it by breaking the no smoking rule (as the smoke travels up into other peoples balconies and rooms).

So, from our point of view, this hotel should be enforcing its own rules towards their customers… the smell is present also in the hallways, so everybody knows.

Also while Our room smelled fine some nights our hallway smelled like Snoop Dog and Willy Nelson were holding a conference on our floor, serious contact buzz!

The rooms could use a deep cleaning (the bathrooms were dusty and the grout was disgusting).

The tap water was icky and I didn't see any water service in the lobby.

The sheets had stains (nasty ones), the room fridge hadn’t been cleaned for ages (it had milk and other residual food in it), the shower made a mess in the bathroom, etc.

The the hotel smelled like burning dinosaurs.

Huge unsightly gap that I am quite sure there is all sorts of hair, debris and whatever else is left behind from the previous user. When I asked for the manager by the young man at the front desk, his response? "

Slight mold smell as we entered the room .

Hotel smells of weed and is full of dodgy old men with their 18 year old rent boys.

The only problem I had was my room smelled of smoke

We went a la carte instead and had terrible service and an eggs florentine that was undercooked and pretty disgusting.

We also came back to our room later in the day on several occasions to find multiple cigarette

room is worse, like being in an ashtray. why?

My experience was so pleasant from the easy check in, to the valet helping my mom assist me out of the car after surgery.

Service,food, experience and cleanliness.

but Norton's exceptional service and attention to detail truly made my experience unforgettable.

Our wedding was so smooth and all of our guests raved about their experience and the beauty of the hotel.

Difficult to fault my experience at this beautiful hotel.

That would make a big difference in the guest experience.

It is hard to critique another flawless amazing experience at the London.

You will enjoy every aspect of your stay.

The rooms are very spacious, beds are comfortable and the bathroom  was a fabulous experience.

Staying at the London for a few days is a wonderful, almost dreamlike experience. However.

My husband had a red carpet-event, and I just wanted a good experience.

it is truly a hushed, warm experience and the valets keep things moving perfectly.

The rooms are clean and spacious, the service across the board is friendly and excellent, the breakfast buffet is terrific, and the check-in and check-out process was the fastest I have experienced.

Too often hotels in this price range under deliver, the london provides a great experience without feeling pretentious.

We stayed 2 nights and had a fantastic experience.

This hotel is a 5* experience and worth the money.

Second, we had lunch at the bar in the lounge.

The bar area had a great atmosphere, and our server was nice.

The bar is a lovely place for a quick drink at the end of the day.

The bar inside the hotel is a very layed back atmosphere.

We had drinks and a light meal at the bar.

Alesandra in the bar served us dinner — super attentive, knowledgeable and friendly, and the food was all outstanding (burger is amazing btw).

From the valet, to the housekeeper, to the bar and restaurant staff, to the front desk.

We had some drinks at the bar one afternoon

Pool area is wonderful , amazing views on roof top , nice bar area for a drink after day of sightseeing and maybe a celebrity or 2 we had the pleasure of Margot Robbie and Geoffrey Rush in the bar for a while so being from Australia that was a great thrill too add to a great stay and experience .

The staff was all really great and I found myself enjoying sitting at the bar for a change.

Great Luxurious Hotel
With Great Staff and love the entire makeover in the 
Dinning room and the Bar.

The bar staff was on point with recommendations.

The hotel has had so me refurbishments since I was last here mainly to the bar and restaurant.

The best part about my stay was the top notch customer service at the bar.

From checking in with Michael to Kevin at the bar and Deborah, April, Robert, Thomas and Michel at the morning buffet, it is all good!

Have stayed here a few times before - great to see the changes in the bar and around the pool area.

I also liked the bar where it was comfortable to watch the Warriors game, and the food was good and the waitress very nice.

Breakfast was amazing as well as the bar snacks.

I can't say enough good things about the staff at the bar and those walking around the pool checking on everyone.

Great meeting place too, the bar, great to linger in either just for a drink or lovely bar food.

Great sized room and terrace hotel is beautifully fitted out 

Staff really helpful and breakfast was great

Pool on the top floor was quite busy

The top floor pool with cabanas are the best!

The top floor pool is great to lounge around, have a few cocktails and overlook L.A with incredible views.

We were told our rooms (interconnecting suites on the top floor) were ready and invited to go up to our rooms and have breakfast in the restaurant!

The top floor has a pool and bar, with beautiful views over Hollywood.

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