The ambiance was beautiful and it just added to our trip making it a great trip.

Amazing hotel - loved the decor - best latte and Taro latte, food was great and staff from the door person to reception to bar and restaurant staff were very attentive and welcoming and very definitely would stay again

The hotel is beautifully decorated, the room was very clean, and location was conveniently located next to restaurants and attractions.

We really like the charm and character of the hotel.

Interior is sharp and artistic, with a comfortable lounge and froendly staff.

The hotel is such a vibe and I can’t wait to be back for longer!

Hotel Figueroa is the perfect place to feel like you’re in a new, fun atmosphere.

Rooms were very clean and designed with lots of character.

The restaurant and bar are great vibe and atmosphere with DELICIOUS food!!

but a comfortable clean room in a classy hotel with a great convenient location.

Hotel Figueroa has been around a long time and the redesign was done with a gorgeous eye for style and comfort.

Cool vibe, nice pool area, great bar - and great overall hotel experience in a great location close to the arena.

The hotel is beautifully designed and equipped with a great staff,

If you are looking for a nice place to stay with a lot of charm, I highly recommend Hotel Figueroa.

Hotel Figueroa is definitely my new favorite downtown hotel.

So much more character than any other property in Down Town LA, great bar and restaurant "scene" and very sympathetically reimagined rooms.

Right in downtown LA near LA Live for lots of places to eat.

This was hotel hit all the right notes, super swanky brunch with great wine and cocktail selection, relaxing pool area (how is that possible in downtown LA) and great people watching amongst the many velvet settees.

On checkout day we had a full day to walk Downtown and Victor provided an awesome itinerary and information on things to do and see.

great place to stay downtown la - gorgeous restored building centrally located.

Walking distance to LA Live, The Crypt, The Pantry and many other Downtown LA spots.

Highly recommend this hotel for anyone staying in Downtown Los Angeles

Hotel Figueroa is a quaint hotel with plenty of character, delicious restaurants and bars, and a laid back pool, which seems like an oasis in the middle of downtown LA.

Was a good location for everything downtown LA  and the rooms are good  with a unique feel,

You can feel the vibe of downtown LA with this incredible building and its facilities!l, plus excellent food and hotel service at the best level.

Fantastic boutique hotel in Downtown LA, next door to the Crypto Arena, the Grammy Museum and the Convention Center.

The historic Hotel Figueroa is a fabulous place to stay in downtown Los Angeles.

Great historic hotel in downtown Los Angeles.

Highly recommend this friendly hotel at an excellent location downtown LA.

The Hotel Figueroa is in an especially great Downtown LA location.

Right downtown LA and close to sports and convention venues.

For us the location was very good as a lot of what we wanted to do was downtown anyway

Overall it’s a nice option for downtown LA.

We had a great stay, the staff was always friendly, the room was beautiful and we didn’t feel like we were staying in DTLA, during a much busy time.

Room is clean and the staff is very friendly and helpful.

Staff were very friendly, rooms beautiful and food great.

All of the staff were very friendly and helpful.

The hotel staff were all friendly and helpful, and our room was perfectly clean.

The staff throughout were friendly and accommodating, food was good to excellent.

Staff and service were both excellent, friendly, helpful and efficient.

The bar had great drinks, staff was friendly and the overall hotel was clean and attractive.

Everyone was friendly and attentive and helpful, from the valet, to the check-in, to room service.

Good service makes all the difference and the friendly staff delivered.

They have customer service dialed in and they take pride in the hotel, and it shows.On top of all that it’s budget friendly as well.

Everyone was very friendly and made our stay enjoyable.

All the staff I interacted with on my short stay were over the top friendly and over the top helpful.

It was stylish, clean and sell maintained, and the personnel, from reception to valet to housekeeping and wait staff, were extremely friendly and accommodating.

The staff are so friendly and helpful, they seem to enjoy working there, which indicates alot about any workplace.

Breakfast was delicious, and everybody at the hotel was really friendly and apologetic.

Best part of my stay was the friendly service of Jonathan  from the valet staff.

Simply blown away by how friendly and helpful everyone was here.

The valet parking fee is also exorbitant, and the lot parking for overnight stay is more expensive, according to the parking attendant.

but too pricey for things not to be working.

We found LA to be very expensive, and if there are people at the top of the organization making more than 3-5 times the most low paid workers, it just feels greedy.

We had ignored it on our prior trips because we thought it looked too expensive.

The cost of parking is little much per day ,

Cafe Fig was mediocre, food came quicker than beverages and portions were small for the price.

Only complaints about this hotel are the lack of counter space in the bathroom and the cost of valet parking (although the amount seems to be standard for the area).

Parking is very expensive and added with destination fee it really raises final price tag.

As with any hotel in a major downtown area, parking is on the expensive side at $50/night.

however, the $30 unexpected "destination fee" and $150 pre-authorization that they spring on you upon your arrival after you've paid in-full in advance are a bummer.

Just note that the service fees can add up and the valet parking gets expensive.

but if I wanted to check in at 11 am instead of noon, I would have to pay $100.

You pay 30$ every day for a “hotel fee” that does not give you anything.

but you must go outside for print work because no printer .Price are hefty when booking you need to pay extra tax .There is no self parking only vallet service adjacent to hotel

Just do the right and "everyone else is doing it" is not a reason to engage in junk fees.

Overpriced for how tiny and poorly laid out the room is.

While I was basically satisfied with my stay at the Hotel Figueroa, the Hotel's lack of transparency regarding their destination fee led to my writing a poor review.

Restraunts were excellent, and the location to other fine dining is great.

We were able to order food to the room from the restaurant which was delicious!

HotFig is a fantastic resource for restaurant, bar, and hotel!

Cafe Fig is a fantastic lounge with excellent drinks, food, and service.

Fantastic location near LA Live, easy walk to many restaurant, room was clean and functional, may be a couple of extra lamps will help to brighten it up a little

The Sparrow restaurant was delicious and bartenders were very attentive.

The rooms were impeccable, the food excellent and the bartenders knew their job well.

(smile) I also had the pleasure of ordering food from Cafe Fig at the hotel and was impressed at how delicious the meals were.

Staff was great, restaurant and bar in lobby was great.

The elevators are safe and secure (you need a room key to activate it,

Large room and bathroom, plenty of towels and toiletries available

Service was great, rooms were very clean and comfortable.

The water pressure was great, and the room was well appointed.

Everyone is so helpful and the rooms are very nice.

The rooms are true to the pictures online.

Check-in was smooth, and I was upgraded to a spacious room on the 12th floor.

I was traveling for business, a conference in DTLA, and the room was a very nice refuge for me to be comfortable when I needed to relax after a long day as well as get back to work efficiently when I needed to.

Room was clean, bed very comfortable- and the staff was very nice in all locations.

The rooms are tiny with  frosted glass so you don't see the aircon units outside your window.The room I had was next to the lift and the staircase.

Our room was a bit on the small side (and I saw this mentioned in some other reviews),

Our room was very small and the two queen beds actually blocked the two windows (seems like a fire hazard

The room is so small that the closet is blocking one window and there is no room to open a carry on suitcase!

The negatives: My room was very small- almost claustrophobic.

Very small room; too small for 2 people with 2 normal suitcases.

The rooms are unfortunately very small and cramped with small beds.

Unfortunately, the rooms are very small with limited storage for clothes (closet only), terrible lighting, and generally very dark with very little natural light from the window.

The room is too small in fact, there is no room to put in a desk.

I went to a 4 star nearbyn, that was much better than this one : small rooms, very small bathrooms, no cotons and other features in the bathroom, not enough shower gel, not enough towels for the 4 of us - very simple room with the minimum in it

From the moment I got out of my car, the staff at the Figueroa hotel were ready to greet me, and help me get situated.

Their staff was very attentive and made sure we were well taken care of.

The staff are uniformly delightful, and I give special mention to Jackie & Mauricio at the front desk.

The staff was welcoming, and the view at Sparrow was perfect for my stay.

Hotel was very accommodating and family friendly.

They all deserve an A+
They are an asset to the Hotel!!!!

Had an excellent experience from beginning to end.

I was really surprised of the effort put forward to make it a great experience.

One thing I need to specifically call out: Upon checkout, Ron at the front desk provided my wife and I with the best customer service experience I've ever had at any hotel anywhere (and I travel a fair amount for work).

I loved the experience at the hotel, everyone on the staff was very attentive and helped me when necessary.

Overall, the entire experience was top rate.

Noble 33 is one of the best brands in hospitality, and all the hotel Fig outlets are amazing, epecially Sparrow Italia.

but very well kept and clean, staff was great, we dined at Sparrow on property and that was a great experience as well.

The hospitality (thank you Jackie and Karen!

but rather the staff's willingness and enthusiasm at providing a wonderful experience.

Thank you to the hotel for providing me with a wonderful experience.

So Hotel Figueroa was our home base for our much belated anniversary getaway/Taylor Swift Eras Tour experience.

Overall we had a fantastic experience, would absolutely come again.

As a Hyatt globalist member, my first experience with the Hyatt's Unbound Collection at Hotel Figueroa has certainly raised the bar.

Junior suite overlooking the street is absolutely a delicious experience with morning coffee.

This reimagining of hotel fig is one of the best I’ve experienced of many hotels.

Excellent staff throughout my hotel experience.

The only positive Bar experience was on 7/12 at about 5pm, the gentleman was so quick to acknowledge us and brought drinks out right away. 3.

It was really very great experience for the stay at the hotel.

Valet personnel was great, they were very helpful and easy to work with The  front desk personnel was polite, food from Cafe Fig was very good (shrimp and grits).

The housekeeper, bartender, concierge and valet were all helpful and made our stay enjoyable.

We particularly appreciate the front desk staff, having been greeted by Fatima, the valet staff who made it so easy to access our vehicle and offered suggestions on how to navigate our surroundings, and the responsiveness of the housekeeping staff.

The front desk and valet staff were over the top nice and helpful.

The staff is helpful and friendly - especially the valet attendants and the front desk staff.

The outstanding hospitality we received was impressive, always a hello, and a smile from the staff from the valet to the front desk to the housekeeper.

You will always be greeted with smiles from the Valet, Bell and Front Desk staff.

They make it so easy, The entire valet team at the hotel are super welcoming and professional.

special shout out to Liz from valet for helping us out on a busy night.

Liz one of the supervisor at the valet was a very outstanding, gave the face of the hotel.

Lizeth and eddie from valet welcomed us and were super friendly , they valet our car Which we used several times and every time we did we had no problems.

Valet was efficient and pleasant, and so was the front desk.

She was amazed at how welcoming the staff from valet to offering to guide her through the property as she looked for me.

Friendly staff, especially Eduardo and the valet team.

The front desk and valet staff were wonderful when we cruised in late last week; the lobby is AMAZING and our room was clean,

Everyone was so kind and happy to be of service, including the valet and the gentleman who cleaned our room during the stay.

We received first-class treatment from every member of the staff, from our first encounter with Ron who escorted us in from the valet to when we said our goodbyes.

Thanks for finding my necklace and being so warm hearted as I went back to retrieve it.

Hotel Figueroa - Unbound Collection by Hyatt

small room

price

downtown

staff

restaurant

decor

room

friendly

valet staff

staying experience

There is dinged up furniture, chipped paint, dust bunnies in the vents, tears in the curtains, rusty fixtures, etc.

Bathrooms are postage stamp sized, with old, tankless piping on toilets, tiny shelf space obviously an afterthought.

I found: many hairs all over the bathroom and vanity area, a bandage wrapper/trash, a false eyelash, a small blood stain on the wall.

Even with such a great filmography background paint peels, walls are warn and dust covered the non working ac vents in our room AGAIN WE USED THIS AS A PLACE TO CRASH NOT A PLACE TO ENJOY AMENITIES so for things to detract our first LA experience takes a lot.

We were also surprised to find that all our cosmetics
had been disposed of three days before we were to check-out (the
employees were on strike, so it could have been a mistake by an
inexperienced room maid).

Dusty
Bad smell
Not clean 
Bath towels are really old
Not easy to self parking 

Really gorgeous building

Dirty carpet, moving windows, not to mention the doors and bathroom.

but there were no separate shampoos and conditioners but just one conditioning shampoo.

The carpet, furniture and baths need to be renovated as soon as possible.

It was a bit dated, especially the bathroom

only downside was bathroom fixtures which really look very old, not antic

but shaggy no class no roomservice rude reception area all but safe at night horrible, starbucks is the only place for hope so sad, bath never rennovated fungus..disgusting

The shower curtain reached about an inch into the tub so water got all over the floor.

We moved to another room and whilst the bath was a little better it was still peeling and this one had a bit of poo on the outside of the loo.

Being an old building, the bathroom was predictably small.

This is a historic hotel and this comes at a price with lift and aircon breakdowns.

The manager, Mr. Valentine took the time late on Thanksgiving day to take us around to the historic rooms of the hotel, and take us back to 1923 and all the pomp and circumstance of the Oscar ceremonies.

The Biltmore is a historic hotel that has beautiful architecture in the lobby, ball rooms and common areas.

Had the pleasure of running into Valentine, he was kind and welcoming and gave us a grand tour of all the historic places around the hotel.

A lot of history associated with the place and one of the staff, Mr. Valentine, was kind enough to voluntarily show my friend and I around the hotel's banquet rooms and halls and explain the historic significance behind each of them.

It's a shame because I read that this is a historic hotel and while it is gorgeous and timeless, it just needs renovations and upgrades to keep it clean and nice for the modern day.

Helpful staff, well organized parking system, well labeled areas, and fun history of the historic people and events who used this place.

This is such a historic and beautiful hotel.

Highlight of our trip was meeting Valentine who kindly showed us around and talked about the historical background of the hotel.

Beautiful historic hotel, nice rooms, great pillows.

It was nice looking at all the pictures in the historic corridor.

Thanks to valentine and his college, we learned a lot about it and they showed us some wonderful historical rooms of the hotel.

This historic hotel is beautiful and fun to visit.

Beautiful historical property with comfortable beds and staff who do their best to make you feel welcome.

The service was exceptional and facilities were clean and classy.

The heritage of this historic place has been nicely preserved.

What an amazing and beautiful historic hotel in beautiful Los Angeles!

Our stay at the Biltmore was a magical trip through time to the classic golden Era of Hollywood

but when we checked out I asked if they could do anything with the early check in charge  we paid seen as they now had a room they could use, she said she would ask her manager and get back to me but nothing has come of it

So, eventually, I asked if they could compromise by comping the two nights of parking for my friend and maybe a few room charges.

I apologize that I am not rich and I don’t have an unlimited Amex card!

Checked my bank statement and was charged after checkout a bunch of fees.

but nope, they just attempted to run on a skeleton crew, all while charging us full rate for little to no service.

The "destination fee" or resort fee of an additional $35 a night was charged to me without me knowing after my checkout in my billing statements.

Definitely check and know all the charges before you buy 

Their “resort fee” was thrown in after I booked 
$35 a day for what ?

I’m a 100% disabled veteran who has been grossly overcharged by the Biltmore Hotel front desk staff and as a result my checking account at Navy Federal Credit Union is now overdrawn because the computer system was not properly functioning

Billing department won't answer their phone.

This happened to be the exact amount of the credit card hold that they asked for upon checking in.

Only downside was that the room had little available outlets to charge our devices and we had to unplug lamps to get access.

Then, they charged for things that were not even used, like parking: I have no driver's license or car and was charged for parking (60$) and had to spend an hour arguing with the front desk to get reimbursed.

I know how it works and after reading some very recent reviews, I knew they overcharged for no reason so I asked for the receipt for my records.

I booked through AMEX travel and of course in trying to get reimbursed; the service of this hotel is so so bad AMEX hasn’t been able to actually hear back from them.

Only time they spoke was can I have id and credit card.

The bad side is their hidden charges - check-in people never explained this to us.

I was charged $10 because I had to make a trip back to my room to load my luggage in my vehicle while I was parked

I stayed in the room by myself, and there were no bellhops to help load things.

And they add a 29$ facilities fee AND a 25$ destination charge per day, so be careful, the rates are BS.

However, we were billed ahead of time, on October 18, for an online special and as of March 31, 2022 we have only received a refund for one of our three rooms.

Nov, 3, 2023

Nov, 3, 2023

Nov, 7, 2023

Nov, 6, 2023

Sep, 2, 2022

Jul, 22, 2022

Aug, 17, 2022

Aug, 2, 2022

Oct, 7, 2022

Jun, 28, 2022

Aug, 21, 2022

Jun, 21, 2022

Sep, 24, 2022

Sep, 21, 2022

Apr, 4, 2022

Oct, 15, 2021

Mar, 25, 2020

Mar, 21, 2020

May, 29, 2021

Feb, 2, 2020