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Search Result for “Good customer service“ in Los Angeles

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(323) 746-1043

1160 North Vermont Avenue, Los Angeles, CA 90029-1729

Hollywood Hotel

4.6

265 reviews

Trip advisor
customer service
free breakfast
omelet
bus station

03/18/2020

-

His omelets and maple waffles were delicious.

03/13/2020

-

And the breakfast was good, especially the amazing service of Hugo, an employee that served not only a great omelet

02/02/2020

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The free breakfast is amazing, Hugo makes the best omelets I've ever try.

01/02/2020

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Friendly and happy to serve up delicious omelets or waffles.

12/29/2019

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We literally had a chef fresh cook us omelets and a waffles of different sizes.

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09/16/2021

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Great customer service by Pil the best looking hotel that I ever seen.

09/15/2021

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The rudest and most condescending customer service I had ever worked with.

08/23/2021

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I work in customer service and the first rule is to make the customer happy.

08/10/2021

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Pil have great customer service I recommend!!!

07/16/2021

-

Clean room, excellent customer service, fast check in.

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08/07/2021

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Heads up though, they aren’t doing the sauna or free breakfast because of Covid,

04/15/2020

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Breakfast was included (didn’t eat their) plus a bar area open for cocktails and drinks in the evening.

03/29/2020

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There is laundry, a bar (Opens in the evening, a nice secluded pool with seating and lounge chairs, small dinning area that serves complimentary breakfast where Hugo can make you a fantastic omelette to start your day.

03/24/2020

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We chose this hotel as it offered free buffet breakfast.

03/03/2020

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The breakfast was fabulous (not always the case with an included breakfast) and the sauna was an amazing feature.

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09/22/2021

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There's also a Metro station just one block away, I noted.

07/23/2021

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The hotel is located right next to the metro station as well which saves you money on Ubers.

04/01/2021

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Location is good metro station is just 2 mins by walk.

02/04/2020

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Metro station (Vermont / Santa Monica) is very close - Universal or Hollywood civic center is few station from hotel.

12/11/2019

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The neighbourhood seemed very well policed and is conveniently positioned between two Metro Stations.

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08/23/2021

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but he didn't charge me for having a 3rd person in my room.

07/19/2021

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I do not suggest any EV user charge their car here if they don’t have a Tesla.

05/21/2021

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The only head's up is that they charge for enclosed parking

04/12/2021

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We were disappointed to be notified when we checked in that parking is an additional charge, $30 a day!

12/04/2020

-

The hollywood hotel took us in at the middle of the night without a credit card and no hassle.

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(855) 605-0316

555 Universal Hollywood Drive, Los Angeles, CA 91608-1001

Hilton Los Angeles / Universal City

4.3

612 reviews

Trip advisor
customer service
proximity universal-studio
universal-studio walk
city walk

07/31/2021

-

Walking distance to Universal and city walk.

07/13/2021

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It is right in Universal Studios too if that is your destination with a free shuttle to the park and City Walk.

06/27/2021

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Super close to Universal - less than 5 min walk which we found handy to go for dinner at City Walk or take a break from the park.

06/25/2021

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The hotel has the perfect location; you can either walk or take the hotel shuttle to go to universal studios or city walk.

05/06/2021

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Not only are you walking distance from universal studios/ city walk

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09/13/2021

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Parking overpriced.

09/08/2021

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Cost of room was around $300 per night due to the long weekend holiday.

09/02/2021

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Had he given us the correct information, we would have parked at Universal, a bit cheaper and closer.

08/23/2021

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Then, we paid for breakfast with our stay

08/18/2021

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Restaurant’s too expensive nothing really in a kids menu.

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09/13/2021

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walking distance to Universal studios and Shuttle is provided to which is convenient.

09/08/2021

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Located near Universal Studios with paid parking garage.

09/07/2021

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Location: Super close to Universal Studios (when returning from the park, just get in thru the ballroom entrance doors on the left) Front desk, valet, cleaning staff Service: 10 out of 10.

08/08/2021

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The location is very close to Universal Studios.

08/07/2021

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The location of this hotel was walking distance to Universal Studios as well as Universal city walk.

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03/17/2020

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Very nice hotel, friendly helpful staff and the location while visiting Universal Studios is great only a 5 minute walk to the entrance, or a convenient shuttle.

03/05/2020

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location was perfect for Universal studios you could walk or there was shuttle service to the park.

01/10/2020

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It’s about a 5 minute walk to Universal Studios and City walk

11/20/2019

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The hotel is a 10 minute walk from Universal Studios and CityWalk.

11/17/2019

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Location: The location of this hotel is great with 10 mins walk to the Universal Studios entrance. 2.

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08/22/2021

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Excellent customer service, very professional, genuine and kind.

06/16/2021

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With this new standard of abhorrent customer service your business is best spent elsewhere.

11/08/2020

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N/A

09/07/2020

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The customer service, the ambiance, the delicious food.

08/09/2020

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N/A

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09/02/2021

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Next day when leaving garage the automatic gate would not accept out parking card and charged another $30.

08/23/2021

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We were charged $5 for delivery of utensils/napkins.

08/23/2021

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but wanted to charge $75.

08/18/2021

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Didn’t like that the front desk charged for bottle waters.

07/29/2021

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The Diamond F&B credit is $15/day at this property which didn't even come close to the cost of the breakfast buffet at $28.

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(844) 631-0595

711 South Hope Street, Los Angeles, CA 90017-3803

Sheraton Grand Los Angeles

4.5

320 reviews

Trip advisor
customer service
club lounge
lounge staff
friendly

04/23/2021

-

The club lounge is still closed, so, in lieu of club service, we could take one complimentary item from their snack set-up in the lobby.

03/03/2020

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This top notch hotel (excellent club lounge, functional gym, attentive staff and nice rooms) is made better by the presence of one of their staff members: Veronica Navia.

02/17/2020

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but again the club lounge was good for evening snacks and breakfast in the lounge also tasty.

02/08/2020

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We went up to the Club Lounge and we were heated greeted by Lupe.

01/30/2020

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The hotel’s Club lounge is placed on the 26th floor with a great view, nice interior and great food selection and service - the Minnie is a superstar!

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04/23/2021

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The staff were friendly, helpful and attentive.

09/05/2020

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Check-in was quick and the associate was friendly.

05/07/2020

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Carolina and Juan cater to your needs, are so friendly and nice, gave us recommendations on what to do, and spoke to our children about life in LA versus PA.

03/08/2020

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They are friendly, always busy making sure all of the guests are getting what they need.

03/03/2020

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She has an easy, friendly smile and her ability to quickly read a situation led to the recovery of my cell phone! The ability to seamlessly blend professionalism with a genuine personality ain’t easy :)

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09/05/2020

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Got up to the 19th floor and as soon as I stepped out of the elevator, my senses captured the nasty smell of marijuana. Disgusting!!!

05/23/2020

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When they helped me move we had to take the service lift as their lifts are so incredibly slow!

02/18/2020

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They have four elevators, and it took close to 45 minutes and finally taking the service elevator for us to actually get down to the lobby because it's just jam packed and nothing was stopping at our floor.

02/15/2020

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No complaints about the bigger space, just didn't like to be at the far end away from the lift and having to drag my heavy luggages on carpeted aisle.

01/03/2020

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But then we got to our room and the elevator noise was unbearable.

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04/23/2021

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Also, due to the cheap rates, the other guests at this hotel were really scary - fighting in the lobby, pot smoke in the hallways, etc.

01/13/2021

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Parking was a hassle and very expensive.

10/23/2020

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AVOID THIS PLACE AT ALL COST!

08/27/2020

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Parking is exorbitant at 54 bucks a day.

07/12/2020

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Also parking across the street was expensive and a nightmare.

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05/02/2020

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Shout out to Lupe and Carolina at the lounge for made me feel at home, for their tips about getting around on the city and excellent customer service.

01/28/2020

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She provided superior customer service.

01/11/2020

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The customer service itself was something I admired at this hotel.

01/09/2020

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Great customer service and everyone were very polite and efficient.

11/02/2019

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We also appreciate the overall customer service from the housekeeping (including the woman who was servicing the fitness center).Parking is pricey so we park in lots around the hotel.

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02/08/2020

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I see a lot of positive comments on the lounge staff on Tripadvisor and mostly I think they are deserving of this praise

12/05/2019

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Shout out to the club lounge staff of Manuel Juan and Josselyn.

11/14/2019

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The club lounge staff were all friendly.

11/05/2019

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The staff on the lounge floor are great.

10/24/2019

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Juan - the Sheraton club lounge attendant is super hospitable, attentive, and very friendly.

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7025 Franklin Avenue Hollywood, Los Angeles, CA 90028-8603

Magic Castle Hotel

4.6

382 reviews

Trip advisor
customer service
ice cream
walk-of-fame
soda

09/30/2021

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You could hear loud children thundering outside your room at all hours as they do.

09/13/2021

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The place possibly needs updating in many aspects (my biggest issue was the dated loud A/C units),

07/22/2021

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Used sound machine to not hear street noise.

04/27/2021

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but usually my sister and I are a constant.

06/23/2020

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This is an older building so there is some noise transfer between rooms, and breakfast is in the courtyard so you may like to request an upper floor room if you are looking for a sleep in.

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07/22/2021

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Servicing is their specialty: Free sodas, snacks, popsicles, soap supplies & ice cream.

07/15/2021

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Unlimited snacks at the front desk, ice cream machine, unlimited soda, popsicle phone.

07/01/2021

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My kids thoroughly enjoyed the ice cream, soda and snacks, and loved the popsicle phone.

04/29/2021

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Heated pool, free ice cream, popsicles, soda and snacks!

04/27/2021

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Free soda and water, tons of free snacks, free Popsicles, free ice cream.

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08/31/2021

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And soft serve ice cream all day & evening.

07/30/2021

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The kids loved the ice cream and Popsicle phone.

07/22/2021

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Servicing is their specialty: Free sodas, snacks, popsicles, soap supplies & ice cream.

07/15/2021

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Unlimited snacks at the front desk, ice cream machine, unlimited soda, popsicle phone.

07/07/2021

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Kids liked the variety of free snacks including soft serve ice cream, full size candy bars, and chips.

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03/21/2021

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As the hotel website says, the hotel is a converted 1950’s apartment building, and they may have been exempted from adding an elevator. The pros, (washing machines!!)

02/25/2020

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It is a bit dated and there is no elevator so don't go if you want luxury,

02/05/2020

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The hotel website makes it very clear there are no lifts and that does mean lifting your luggage up to your own room.

11/24/2019

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There are no elevators, there's lots of stairs, and some rooms (like ours) are right next to a freeway.

10/14/2019

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There are no lifts and baggage needs to be carried upstairs.

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08/07/2021

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This place is an old apartment building which was converted into a hotel.

07/15/2021

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The building is an older apartment building.

03/21/2021

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As the hotel website says, the hotel is a converted 1950’s apartment building, and they may have been exempted from adding an elevator. The pros, (washing machines!!)

06/23/2020

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This is an older building so there is some noise transfer between rooms, and breakfast is in the courtyard so you may like to request an upper floor room if you are looking for a sleep in.

11/24/2019

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but it was honestly more like a run down apartment building that has been well taken care of.

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07/31/2021

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I have worked jobs that where customer service was essential and the staff here went above and beyond.

07/07/2021

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Clean, safe, great customer service, and walking distance to the fun sites and restaurants at Hollywood boulevard.

06/01/2021

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As an added (and unexpected) bonus, this time we happened to also meet Darren, who is a primary architect of the customer service philosophy the hotel adheres to.

04/28/2021

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Best customer service I have ever experienced at a hotel.

04/28/2021

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The great customer service makes it my favorite place to stay in Hollywood.

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09/13/2021

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Location a stone throw from the Hollywood Walk of Fame.

04/11/2021

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So close to the walk of fame that we could push a full double stroller there in under ten minutes.

09/16/2020

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This is hands down the best hotel to stay in if you want to be close to the Chinese Theatre, Hollywood walk of Fame and Universal Studios (one stop on the train).

06/16/2020

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We walked to the Hollywood Walk of fame and got a great tip to east at In and Out Burger (also within walking distance).

03/07/2020

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Location wise, it was perfect for tourists, two blocks from the TLC Chinese and Dolby Theatres and Hollywood walk of fame, Ripleys, Jimmy Kimmel Live theatre, El Capitan and Hollywood and Highland mall.

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03/21/2021

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The only problem for me: stairs, lots and lots of stairs.

03/07/2020

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Our room was up two flight of stairs, so if you have mobility issues, please ask for a room on the ground floor.

12/09/2019

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In the morning we were having breakfast down stairs and the owner came up to our table my husband mentioned how bad the bed was.

11/24/2019

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There are no elevators, there's lots of stairs, and some rooms (like ours) are right next to a freeway.

05/24/2019

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The room was up some stairs

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(213) 376-2600

899 Francisco St, Los Angeles, CA 90017-2534

Hotel Indigo Los Angeles Downtown, an IHG hotel

4.5

374 reviews

Trip advisor
customer service
staples-center proximity
modern
friendly

05/12/2021

-

We were within walking distance to Staples Center.

02/04/2020

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It is close to the Staples Center and you can easily catch public transportation if you need to.

02/03/2020

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Perfect location within minutes walking distance to Staples Center.

01/31/2020

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It’s also very close to the Staples Center and walkable to a lot of restaurants.

12/30/2019

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We love to live here because it is close to the staples Center and not far from citadel outlet.

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09/25/2021

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Stuff is very friendly!

09/13/2021

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The staff is friendly and accommodating, especially Ruben the bellmen!

09/02/2021

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All the accommodations were clean and nice, staff super friendly,

08/18/2021

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but he was very friendly and accommodating.

07/21/2021

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Juan the Bellman ROCKS - friendly and so helpful with site seeing suggestions!

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09/05/2021

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The AC (minisplit) also clearly hadn't been cleaned in some time; I got up on a chair to clean it, to wipe off some dust residue.

08/30/2021

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The air conditioner unit.

08/26/2021

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But $51 for overnight parking Beds very uncomfortable and terrible pillows-bring your own-noisy AC in room Terrible overall value for the price Do not recommend as I got no rest and very disappointed

08/26/2021

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So needless to say we slept in a humid room.

06/28/2021

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however the unit controlled appears to not have the “off” function activated.

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05/17/2021

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It's modern while being practical, astounding service while not being intruding, trendy while being modern and most importantly clean at all times.

02/01/2021

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but it did have an overall hip and modern vibe to it.

01/29/2021

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The rooms are super clean and very modern, Great view of the city from almost every room.

01/06/2021

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From the Valet parking, views, modern styling this hotel is setup to impress.

12/21/2020

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The room was very nice, clean and modern.

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08/30/2021

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I worked in the Casino industry for 20 years and we were big on customer service.

08/18/2021

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Truly spectacular customer service!

05/28/2021

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Hotel Indigo is beautiful, chic & great customer service.

05/26/2021

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Great customer services, always.

02/18/2021

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Good customer service.

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07/06/2021

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I returned the car to rental company and they did not charge anything.

01/07/2020

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He stated that he had to charge a $100 fee for pet deposit.

12/30/2019

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I called the hotel a few minutes ago to question the charge and you know what they said 'well, you lost the vouchers'.

12/19/2019

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🤷🏽‍♀️ First they charged my credit card AFTER I checked out.

10/03/2019

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Help push my car to garage to get a charge.

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1060 S Broadway Downtown, Los Angeles, CA 90015

The Hoxton, Downtown LA

4.8

209 reviews

Trip advisor
customer service
rooftop pool
rooftop restaurant
staying experience

09/21/2021

-

The service here from front desk was 10/10 and the pool and views from the rooftop pool was also a huge highlight.

09/20/2021

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We loved lounging on the eclectic furniture in the lobby/coffee area and the rooftop pool does not disappoint!

09/20/2021

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Fun and trendy hotel with a great rooftop pool and incredibly friendly and helpful staff.

09/06/2021

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Rooftop pool and bar were great.

08/16/2021

-

N/A

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09/24/2021

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They make u feel very welcome and do their best to make your experience there memorable.

09/20/2021

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Our experience was full of special touches like a cozy dog bed and bowls up to our room.

09/20/2021

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The Hoxton group is doing hospitality right!

09/15/2021

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Every aspect of my stay was impeccable.

09/06/2021

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will definitely be back great experience here at the hoxton.

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09/09/2021

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Parking is expensive, so I used the nearby garage and again- walking around at night.

07/25/2021

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We think they charge $49 for parking because most guests would be nervous parking on the street or even in a surface lot overnight.

07/18/2021

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Valet parking is on the pricey side

07/17/2021

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2) Their website recommends an independent parking garage,

07/08/2021

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On the website it’s not clear that you need to pay for parking, 49 a night is quite expensive.

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07/25/2021

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The rooms are small, with no desk or luggage area.

07/14/2021

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Cons:Sadly the rooms are so small as to not be functional (we had two carry on suitcases one of which had to be in the bathroom and the other we had to move so we could get in and out of the door) The neighborhood doesn't have much nearby

07/07/2021

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The room was small as promised,

06/27/2021

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A small room with a couple Pelotons, threadmills and some small barbells would suffice,

04/25/2021

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The rooms are a little on the small side

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07/14/2021

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The rooftop restaurant was good.

04/19/2021

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They looked after us, made sure we had a table on the rooftop for dinner.

03/28/2021

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The rooftop restaurant is nice.

03/13/2021

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The restaurants and rooftop great.

02/15/2021

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The view from the restaurant on the rooftop was beautiful at night.

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09/26/2021

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Saline at the front was quick efficient and overall embodied the art of customer service.

05/02/2021

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Upon arrival, I received great customer service and communication in person and through the BNB app.

04/30/2021

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The customer service was amazing.

04/04/2021

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What impressed me beyond the hotel room and its amenities is the service-- particularly that of Aiden's customer service.

03/31/2021

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Literally everyone we have interacted with from frontdesk, to restaurant, to housekeeping, has been the epitome of customer service, and has treated us with the utmost respect and kindness.

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09/09/2021

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but for what I paid I got the bare minimum.

07/18/2021

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Valet parking is on the pricey side

07/17/2021

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I called for some, and was delivered a cheap plastic bag full of ice.

07/14/2021

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The downstairs restaurant and the rooftop were expensive

07/08/2021

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On the website it’s not clear that you need to pay for parking, 49 a night is quite expensive.

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(323) 736-5970

7000 Hollywood Boulevard, Los Angeles, CA 90028-6003

The Hollywood Roosevelt

4.4

378 reviews

Trip advisor
customer service
chinese-theatre
walk-of-fame
hollywood-boulevard

09/27/2021

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There were no robes (although there were flip flops which if you used them, you'd be charged for them) and the TV could not maintain a steady signal.

09/16/2021

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Liked that the hotel elevators required a key card to get to your floor.

09/15/2021

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Some billing issues on the way out the door in that they charged me for my room stay twice,

06/01/2021

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During checkout, i was told my charges plus pending vellet parking BUT i never had vallet parking. Then he just said "ok, you're good."

04/04/2021

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Use it to buy discounted credits for food and late check out with it.

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09/16/2021

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The hotel is in a good location right on the hollywood walk of fame.

07/19/2021

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We were able to see the Hollywood sign - Yes (((The Hollywood sign))) and the TLC Chinese Theater and the Walk of Fame from our window; good looking out, Jay!

01/24/2020

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The location was perfect, close to the Burbank Airport, walk of fame, and a Starbucks!

01/07/2020

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All-in-all still the best place to stay in on the walk of fame.

12/30/2019

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It is in a fabulous location, right on the walk of fame.

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09/10/2021

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I stayed here over labor day weekend and I have to say, it was the BEST customer service I have ever experienced.

07/08/2021

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As soon as you arrive you are treated to the highest levels of customer service.

06/02/2021

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Sergio made my visit unforgettable & he went above and beyond with his kindness, exceptional customer service, & attentiveness.

05/28/2021

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Thank you for the amazing customer service.

05/03/2021

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i’ve really noticed their upgraded customer service, which was already amazing.

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09/27/2021

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There are many choices for hotels throughout LA and I was disappointed that The Roosevelt was resting on its history and not offering consistent customer care nor paid attention to details like basic room maintenance.

09/27/2021

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They even argued over how we were going to pay for it…we spent $800 in less than 24 hours there on the room and multiple meals and drinks, and it took multiple calls to figure out who was paying for the shipping for my wife’s purse and which account.

09/15/2021

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The standard rooms are much smaller than other hotels of this rating and this price,

09/04/2021

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N/A

06/03/2021

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Only negatives are the cost of valet (but it’s Hollywood) and the lightning controls in the room are bizarrely confusing.

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09/15/2021

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I stayed here to attend an event and the Chinese Theatre which is across the street from the hotel.

08/02/2021

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My corner suite overlooked the Chinese Theater, the Magic Castle, and the Hollywood sign on one side and Hollywood High School on the other side.

07/19/2021

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We were able to see the Hollywood sign - Yes (((The Hollywood sign))) and the TLC Chinese Theater and the Walk of Fame from our window; good looking out, Jay!

07/14/2021

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The Chinese Theater, the Dolby Theater and shopping are right across the street.

06/25/2021

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It had a great view of the Chinese theater and the strip.

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08/02/2021

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Great location for walking Hollywood Boulevard and convenient to many restaurants.

07/28/2021

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We had the most amazing views of Hollywood Boulevard, the Hollywood sign, Hollywood high school, and more!

07/07/2021

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As locals, we really appreciate the Hollywood Roosevelt Hotel- it truly is a beautiful getaway right off of Hollywood Boulevard.

05/15/2021

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N/A

02/20/2020

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With a location that cannot be beat across the street from the Chinese Theater, guests literally step right out to the stars on Hollywood Boulevard.

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(213) 688-7777

900 Wilshire Blvd Vehicle entry on 7th St. between Figueroa and Francisco, Los Angeles, CA 90017-4701

InterContinental Los Angeles Downtown

4.2

673 reviews

Trip advisor
customer service
rooftop bar
city view
modern

06/25/2021

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Room 6631 was on the highest level for rooms and in the corner so we had great views of the city.

06/17/2021

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The rooms are spacious and offer incredible views of the city.

05/07/2021

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The room was a one bedroom suite with almost 360 views of the whole city.

08/21/2020

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The pool deck is located on the 7th floor (as is the gym which was open) and provides great city views, loungers, and free cabanas.

06/07/2020

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Try to take some neat photos of the city panoramic style as it's absolutely breathtaking.

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09/23/2021

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but the furniture looked cheap and worn, even stained in places.

07/30/2021

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But I didn't have to pay for it.

07/28/2021

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My daughter told the server not to bill the tap to the room we were going to pay with a card.

07/09/2021

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but everything in LA is expensive.

07/07/2021

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but I've had my share of luxury travel on other continents (hehe), and despite some very premium pricing this place was nowhere close.

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11/12/2020

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I, recently, stayed at the Intercontinental Hotel in DTLA for 6 days and was very pleased with the accommodations and customer service.

02/15/2020

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He really went out of his way to help me & another example of customer service at its finest.

01/29/2020

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Every hotel and hospitality professionals should take this as a reminder that good customer service is still the way to win loyalty even in this age of the digital world.

01/26/2020

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Went to the InterContinental last night for some drinks a friend, customer service was great starting from Derek the valet attendant

01/11/2020

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Matthias, the General Manager, provided fantastic customer service as always.

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07/28/2021

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It was never charged to the credit card given to the server.

06/04/2021

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N/A

04/26/2021

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And we were charged the $50.60!!!!!!!

09/30/2020

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but there is a charge.

02/23/2020

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Oooh sorry we further investigated and there is an issue with the credit card on file.

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07/27/2021

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We spent our evening watching the sunset from the rooftop bar which I highly recommend!

04/30/2021

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Rooftop bar is amazing.

09/27/2020

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but the roof top bar was open.

05/07/2020

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N/A

02/22/2020

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The rooftop bar was nice,

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09/23/2021

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We found this inconvenient considering most times we had to use an elevator full of marijuana smoke.

09/14/2021

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You take the elevator from ground level to 70th floor then take another elevator down to your room which is very inconvenient.

07/30/2021

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I wish there was a fridge in the room and I wish the elevator system wasn't so goofy.

07/07/2021

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I'm almost certain half the elevators were offline despite the hotel clearly being at or near capacity.

07/05/2021

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But every time I enter or leave, literally, 50 people are waiting in line for 3 elevators.

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09/14/2021

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The hotel is very modern

07/10/2021

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The hotel is very clean and most importantly the bathrooms are modern and clean, with no tubs/bacteria.

05/06/2021

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In fact, its a very modern and stylish Hotel which accommodate individual and corporate guest all year long,

09/30/2020

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The hotel has always had a modern, minimalist design,

08/28/2020

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The staff there was professional, the rooms were modern, and the location is as convenient as it gets.

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1746 N Cherokee Ave, Los Angeles, CA 90028-4794

The Canterbury Suites

4.5

102 reviews

Trip advisor
customer service
walk to hollywood
heart hollywood
full kitchen

03/07/2020

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There was a smell every time we walk along the aisle and inside the elevator.

01/30/2020

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It all started from the elevator.

12/05/2019

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Once given the keys to our suite, we found ourself getting on an elevator that smelled like dead animal and that seamed as if it could break down any second.

10/21/2019

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I wasn't sure the elevator was going to let us out.

10/03/2019

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The first concern was the "ramp" that went up their half-flight of stairs to reach the elevator.

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02/26/2020

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The room had 2 double beds, a couch, bathroom, and full kitchen.

02/12/2020

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The room is amazing, super clean and has a full kitchen, what!?!?

01/26/2020

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There is a full kitchen with microwave, fridge and stove as well as dishes and a table that seats 4.

01/22/2020

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The courtyard is beautiful and the suits have a full kitchen and walk in closet!

12/19/2019

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The location is amazing, large rooms with full kitchens, and amazing customer service!

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02/29/2020

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The short walk to Hollywood Blvd plus the easy, inexpensive parking next door makes this the perfect location to stay.

02/23/2020

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Location is perfect you are 5 min walk if that from Hollywood Blvd!

02/13/2020

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A minute walk to Hollywood Blvd.

01/26/2020

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The Canterbury is 2 blocks from Hollywood Blvd and a 10 minute walk to the Dolby theatre.

01/24/2020

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Just a few minute walk to Hollywood Blvd and few minutes drive to the hills of Hollywood.

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03/15/2020

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N/A

03/09/2020

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Odd smells waft throughout the hallways and there is a general sense that the building might spontaneously collapse at any given moment.

03/07/2020

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There was a smell every time we walk along the aisle and inside the elevator.

01/30/2020

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It was disgusting.

01/05/2020

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The microwave, ac, and tv weren’t working and a really bad smell hit us.

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02/19/2020

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Greeted by a beautiful courtyard and suited in the heart of Hollywood I knew I had made the right choice.

02/15/2020

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Right in the heart of Hollywood!

01/26/2020

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Right in the heart of Hollywood and the rooms are huge..renovated back to their former glory with nods to the future.

01/25/2020

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Art and decor is very cool and it was actually very peaceful for the crazy heart of Hollywood.

12/03/2019

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If you're a traveller and looking to stay in the heart of Hollywood then this is the place for you.

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02/23/2020

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Things you should know, yes the windows are thin.. your can hear everything.

02/05/2020

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- most of the windows couldn’t close all the way, so the room was very noisy at night.

02/05/2020

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The original hardwood floors and window AC etc.

01/15/2020

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Also, Little things will happen with the doors, window curtains, hallways, the lights.. last

01/14/2020

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The curtains don't block out heaps light during the day.

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02/02/2020

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Timothy and Chris were the two staff members who stood out the most to me, either impeccable performance of professionalism outstanding customer service and hospitality.

01/24/2020

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I enjoyed my stay at The Canterbury Suites, the front desk guy Kelan was very helpful with our bags, great customer service.

01/22/2020

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Amazing customer service from the the front desk and Timothy!

12/27/2019

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His customer service was exactly what we needed!

12/20/2019

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Stayed here for a concert over tonight, Timothy was such a gentleman, customer service was awesome the rooms are so vintage will definitely stay here again plus it’s in Hollywood, walking distance to Hollywood Blvd

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550 S Flower St, Los Angeles, CA 90071-2501

The Standard Downtown LA

4.2

308 reviews

Trip advisor
customer service
rooftop bar
champagne
staying experience

03/11/2020

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He greeted us with champagne and treats while Taizja played a great set of fun tunes.

03/06/2020

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We were out downtown for lunch and we wanted to have some day drinks as well so we walked into the standard hotel met a lovely gentleman by the name Jamar Hart and he asked us to join him for a glass of champagne and dessert!

03/02/2020

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Jordan with guest services was so helpful in setting up our room with a cake and champagne before our arrival.

02/09/2020

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I met her with a warm smile and a flute of champagne upon walking into the lobby, for my first time here i couldnt have even had a better greeting.

02/04/2020

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The bottle of champagne was chilled perfectly and the bartenders were so nice and friendly.

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02/21/2020

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Having to get my card recoded multiple times or the water smelling slightly like sewage (that's not an exaggeration).

02/17/2020

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We asked that the minibar be cleaned our during our stay and were ignored, and then, of course, they charged us for items we never used.

12/01/2019

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Like how there’s no cover charge to go up there, so as a local I can just come to the standard, hang out, and grab drinks when I please.

11/17/2019

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Two of the three days my key card was rendered inoperable and I had to go get it replaced at the front desk, who didn't apologize and didn't check my ID to see if I was really who I said I was.

10/20/2019

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but management could supply incense or something), the branding that they slap over everything from the room cards (“Slip It In”) to the toilet paper stickers (illustration of a man pooping, as if that’s the only time you’d use toilet paper?)

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02/21/2020

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Having to get my card recoded multiple times or the water smelling slightly like sewage (that's not an exaggeration).

02/17/2020

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Mold all over bathroom.

02/03/2020

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N/A

09/03/2019

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Sinks don’t drain well, water pressure is super low.. elevators are shaky, make loud noise and are very slow.

06/08/2019

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Hallways seemed to smell of stale beer most of the time, oddly enough.

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02/28/2020

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Great hotel with really good customer service.

02/04/2020

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Great customer service, great ambiance and fantastic music.

01/19/2020

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From the minute I entered the hotel the customer service was excellent - prompt, helpful, patient, proactive in addressing issues raised.

01/13/2020

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"Upon arriving to the standard I'd first like to acknowledge the customer service from Christopher at the door, and Jay and Nathan for being polite with helping me with my bags up the stairs was obliging .

01/06/2020

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I'd like to point out the customer service from the valet door Christopher, very polite, professional mannered who help with our luggage and guided my girlfriend and I to the Uber when there was confusion on where the pick up point was.

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03/11/2020

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A little noisy in the AM

02/27/2020

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but had even more street noise than the first as it overlooked the end of a freeway offramp.

02/23/2020

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N/A

02/03/2020

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They were yelling until about 2am and we could still hear them even after turning on a sound machine.

01/02/2020

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The rooms also have no soundproofing.

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10/17/2020

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Here is a story i had, I went into the elevator and I was going up.

02/03/2020

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N/A

02/01/2020

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I walked inside to ask for help with parking and heavy luggage, as there is no ramp or lift from the parking lot to the hotel.

01/02/2020

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One of the elevators was not reliable.

10/20/2019

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When I called to ask about a possible room upgrade, the room I got was directly next to the freight elevator and I was awoken at 6 am by service people’s loud walkie talkies.

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10/17/2020

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Experiences like this and others just gave me a vibe that the hotel is a bit comfortable with its rooftop, laid back, cheeky approach to hospitality.

03/15/2020

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Thank you again stand for your hospitality.

03/13/2020

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thank you both for making our experience so great.

03/11/2020

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but we were stopped on the second floor by Jordan from Guest Experience.

03/11/2020

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Such a great first experience at the Hotel.

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02/08/2020

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The women who molded me and recreated me into a better person, my wife, my Queen, left her Louis Vuitton purse at the rooftop bar, and the honorable security guard Jevon returned her purse in perfect condition.

02/05/2020

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I enjoyed the rooftop bar initially, beautiful views of the skyline!

02/03/2020

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The rooftop bar has an incredible view and great wine!

01/31/2020

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Went to Standard Downtown LA to meet a friend for drinks at their Rooftop Bar.

01/31/2020

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The rooftop bar was way better than I expected and the view was amazing!

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