We were greeted by a very helpful Daniel who after a long 10 and half hour flight was very helpful as was Dena the next morning directing us to a breakfast restaurant.

We can’t wait for the breakfast to come back since it it is mentioned many times on how wonderful it is.

Although the breakfast and restaurant area were closed we had a pleasant stay.

Another staff that was extremely helpful was Pil who gave great customer and delicious recommendations at local restaurants.

Nice pool, helpful staff,  safe, onsite parking, frig in room for all those yummy leftovers.

We like this hotel for its excellent staff, they gave us excellent addresses and information on places to visit, they explained our room and the activities to do, good size room, functional bathroom, varied breakfast and more.

The breakfast every morning was great, the head chief who made our eggs every morning was so lovely and friendly!

Amazing breakfast, lovely rooms and close to attractions.

There is laundry, a bar (Opens in the evening, a nice secluded pool with seating and lounge chairs, small dinning area that serves complimentary breakfast where Hugo can make you a fantastic omelette to start your day.

Made to order omelettes by friendly and efficient Hugo!

Confortable and clean bedroom, good breakfast and helpul team.

His omelets and maple waffles were delicious.

Every morning we got our eggs and pancakes made by the wonderful Hugo and staff which always started the day off right!

The breakfast at the Hollywood Hotel was the best hotel breakfast my family and I have ever had.

And the breakfast was good, especially the amazing service of Hugo, an employee that served not only a great omelet

Hugo did an amazing job with the breakfast and was extremely efficient getting all the hot food served and doing it all with a smile.

From the customer service by Pil to the rooms that are fully remodeled ( room 312) we got the breakfast that is made for top 10 hotels and it’s included.

Hugo was our personal chef and he made us freshly made omelettes and scrambles to order.

but need to charge you a little of the haste, paper work and so on then that's understandable but this was a joke.

when we reached, the person on the desk asked us our identity and the whole balance amount in cash only,  even he didn't show us iur room.

I was told no because the card had to be present.

Makesure you do not loose your key and ensure checking out is before 11AM otherwise you will incurr an extra charge.

I see one reviewer said $35, they charged me $45.

I do not suggest any EV user charge their car here if they don’t have a Tesla.

The only head's up is that they charge for enclosed parking

We were disappointed to be notified when we checked in that parking is an additional charge, $30 a day!

My sister and I were locked out of our apartment with no spare key no help from our landlord and no hotel willing to check us in without a major credit card.

Upon check in we learned that they had canceled our reservation due to not having a card on file,

however left a lot to be desired - one was hanging off the wall and certainly couldn’t be used safely, another was behind a heavy unit (where the safe and microwave are) with it also slightly hanging off the wall, the only socket safe enough was below the TV so charging items was a bit of a challenge at times.

He used a disinfectant wipe for the credit card the terminal and all effortlessly.

We headed upstairs to find that the card keys to our room did not work.

suite” room we had booked wasn’t ready yet.. After 3pm we checked and was told it would be another couple of hours, or they could put us into a newly renovated room “for no additional charge”  Around 3:45 we finally got into room 209.

To charge more than one thing at the same time was a problem.

After we made the reservation we got a email from the hotel showing all of the "extra charges" like parking in their parking lot $27 + tax a night.

I said just credit my card with a nights stay refused point blank, absolutely no customer service/ consideration whatsoever.

At other hotels, you just present your ID and credit card and that’s it, unless you're applying for a job there.

but there is a tax or charge for everything California.

Expensive parking for the stay, they charge you on check in, (optional),

The only place I stay when I visit LA the manager Pil is amazing and has great customer service!

Great customer service from pil amazing place ! !

great customer service and quick response by Pil at front desk.

Customer service here is 
Excellent  ask  Phil  great personality, friendly and very helpful..

Great hotel great customer service by pil he helped us to the room which fit all our party and it helped us out to have a great night.

One of the nicest hotels I’ve stayed in Hollywood I would definitely recommend anybody to stay here there’s beautiful flooring Great customer service you feel welcome the moment you come in here I would definitely come here again

Big, big shout out to Brian at the front desk for assisting us promptly and providing us exceptional customer service with our room move due to a room issue.

Great customer service from the staff at the hotel, from the maids that keep the room clean to the very friendly Pil at the front desk.

Great customer service , pil made our stay great!

He took care of everything I needed during my trip and provided excellent customer service.

This hotel offers excellent customer service for staff are efficient friendly and accommodating I come here often because the hotel is a very convenient from the hospital that I currently work at.

Great customer service by Pil  the best looking hotel that I ever seen.

I work in customer service and the first rule is to make the customer happy.

Pil have great customer service I recommend!!!

Clean room, excellent customer service, fast check in.

We chose this hotel as it offered free buffet breakfast.

The breakfast was fabulous (not always the case with an included breakfast) and the sauna was an amazing feature.

Super surprise with free breakfast 🥞 pool 🏊 sauna 🧖‍♀️ very happy to book here.

We didn’t know breakfast was free and so tasty.

The free breakfast is amazing, Hugo makes the best omelets I've ever try.

The hotel makes free breakfast and WiFi is free also.

The complimentary breakfast is incredible and we liked the courtyard at night.

Hotel had a laundry room and free breakfast was decent.

The free breakfast is fantastic and Hugo's reputation is well earned.

We enjoyed the complimentary breakfast and the Christmas decorations at the Hotel!

Everything that the hotel offers to guest is very generous, free breakfast, WiFi, sport facility and pool.

We appreciate all your help and we enjoy the complimentary breakfast.

Breakfast being included in the room rate was excellent and Hugo cheerfully prepares fresh omelettes and eggs the way you like throughout the breakfast service.

but I do admit this hotel provides a pretty good breakfast for it being included for the price of the room.

I like the free breakfast and the courtyard is pretty.

We enjoyed the free breakfast every morning which included, made to order eggs, waffles and other options.

I was surprised that the hotel served really great complimentary breakfast.

Every time I stay at the hollywood hotel, it is always a wonderful experience, clean rooms, beautiful court yard, and complimentary breakfast.

I’ve been staying at Hollywood Hotel for the last few years every few months for business.

Had a really nice jacuzzi suite, great night at the Hollywood hotel inn.

Amazing service from Pil, this will be the only place I stay when I come to Hollywood from now on.

Pool was a nice size, and outdoor area was cool
Would recommend for anyone looking for a central hotel at a great price in the Hollywood area

This is the 2nd time we’ve stayed at the Hollywood hotel.

Wonderful stay just like the first, the hottest spot in Hollywood.

As a solo female traveler, I felt incredibly safe and welcomed at the hotel, which was a very quick subway train ride away from all the big Hollywood and Downtown LA attractions.

10 out of 10 would recommend to anyone looking to stay in Hollywood.

Will definitely make it my go to in Hollywood for its great location

My family and I love The Hollywood Hotel, this is our second time visiting Los Angeles & the service at the hotel is amazing.

We were excited to visit the Hollywood hotel!

Had a great stay at the hollywood hotel with the assistance of Pil.

And location of hotel was close by to everything if your looking to tour hollywood and filming locations 😊

On a clear day, you can see the famous Hollywood sign from right outside the hotel!

Dena made sure I was comfortable throughout my stay at The Hollywood Hotel.

but we left with a memorable experience thanks to the staff @ The Hollywood Hotel.

The Hollywood Hotel is away enough from Hollywood Strip

The room was big, well appointed, and freshly painted.

The rooms were large cool and equipped with coffee and tea .. very welcomed!

Mylka was so helpful got me a room and was helping me out!

Visiting Hollywood for DMB concert and stayed at HW hotel beautiful room and place to hang.

The hotel is nowhere nearby any attractions, restaurants, bars only one gas station a block away where you can buy drinks and snacks for your room

Rooms were super clean and had everything we needed.

The rooms are always clean, and it’s quiet.

Thanks for helping us get our room in a timely manner!

My hotel room was gorgeous and must’ve been recently refurbished because it seemed a lot newer than the hotel actually is.

The rooms are amazing and clean and the pool is a blessing With the heat.

The pool is a relief to this heat, room was comfy for my stay, would recommend to my family and friends.

Clean rooms, sheets, and they’re well ventilated .

We loved the hotel, the rooms are big and the beds are nice and firm.

The room has a view of Los Angeles at night and it was wonderful.

My room was clean and had everything I required.

Room really clean, house keeping cleaned & made beds everyday.

Clean rooms with soft beds and good space.

The hotel has a great location and clean room.

Rooms were clean and staff was responsive!

What we can say is that the room was clean, the mattress was good, and the water was hot--but the online photos were terribly misleading.

it seems very historical, kind of vintage, and has a mini store to buy some goodies :) 
Our room was so clean and nice, the temperature was okay.

The room was clean, and had everything we needed including a mini-fridge (not stocked), microwave, and safe.

The hotel room was clean and the staff Nancy and Dena took really good care of us!

The room was clean, classy, and had a Hollywood feel.

It’s an exemplary experience and he makes every trip worthwhile.

Had microwave and other things needed for a perfect night, front desk was really helpful and helped me with what I needed help with

I did note some good points like friendly staff

Great central location and Pil at the front desk was a legend ! !

The front desk staff was extremely helpful and professional.

Thanks for your patience and service Mylka.

Staff were friendly enough at the main desk.

The people are so nice, friendly and helpful.

Dena at the front desk was super helpful from check-in to check-out!

Very clean and comfortable room, many amenities and excellent staff.

Great location and staff was very helpful.

Hollywood Hotel

creditcard

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staff

hollywood

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free breakfast

room cleanliness

From the ambiance, the roof too bar, the restaurants, the bedding, to the impeccable customer service we received… we were amazed.

Very clean, comfortable, high quality hotel with excellent customer service.

Great stay all round and the customer service was second to none.

The property was extremely clean very sophisticated and the customer service from check in to helping with my luggage upon arrival and departure and all the way up to the checking out process was everything and then some!

There was only one staff in FO who were friendly and provided a good customer service and he is the one who checked me out.

THIS is unparalleled customer service and the defintion of going above and beyond to help a client.

I would like to take this moment to highlight Ethan and his excellent customer service skills.

Honestly, everyone there provided amazing customer service!

The Dream Hotel is a one stop shop to experience LA’s nightlife and a boutique and highly customer service hotel.

I love this hotel the customer service is amazing!

The entire staff was exemplary customer service was outstanding made our stay amazing..the front desk was very knowledgeable and accommodating made everything a smooth transition.

Ethan checked us in and was very accommodating, he provided great customer service and restaurant recommendations!

Great customer service from check in to check out.

Shelly from the customer service team went above and beyond for us.

Appreciate the customer service and looking forward to coming back!

I’ve worked in hotels and travel agencies so am all too familiar with what good customer service looks like, and Bailyn certainly has that.

Through the stay I was provided with excellent customer service and close attention to detail.

I stayed at Dream Hollywood for three nights and parked my vehicle using the hotel's valet service.

Great hotel if you like to party in Hollywood, if you are lucky at check in time you will be hacing free wine bar with snacks, who does that,,,loved it so much.

This hotel is a beautiful hotel in the heart of Hollywood.

Will return again and would recommend if staying in Hollywood

The room manager Jennelle Anacleto made us feel instantly welcomed at Dream Hollywood.

but we will all be back to stay here an take in the Hollywood night vibes.

Dream hollywood is by far one of the nicest hotels I have ever stayed at, very modern Artsy comfortable great food drinks, and one of the best customer experiences I've had from a hyatt property.

Awesome hotel, centrally located in Hollywood.

Grateful for the hospitiality, premium stay and amazing views curated by the team at Dream Hollywood.

the hotel was very clean, it’s a block away from hollywood, and other tourist locations are nearby, staff was amazing.

The rooftop pool deck is a favorite  and hosts some incredible events Z The Hollywood area of course has some challenges,

Excited about our stay with Dream Hollywood and dining at the fantastic restaurants that are part of the complex.

The beds are very comfortable and the hotel was very quiet. Would definitely recommend to anyone needing to stay in the Hollywood area…Jenny (sp?)

We always stay here due to its close proximity to Hollywood Burger the best burger in LA

We would definitely return to this hotel and I am already considering another staycation when we go to another show in Hollywood.

The vibes at Dream Hollywood are intentional.

She is a BREATHE OF FRESH AIR IN HOLLYWOOD she does not care how much money you have she just wants you to be nice.

The rooftop is fantastic; you can savor your meal while taking in the Hollywood view.

It was super modern, clean and the room had amazing views of the Hollywood sign/hills.

I want to say a big Thank you to Bailyn who checked me in and gave me a room with a wonderful view of Hollywood.

Great location amazing view of the HOLLYWOOD sign on the hills from the rooftop 

Staff went above and beyond to make sure we were as comfortable as possible 

Minimal noise in the room over night 

Comfortable bed 

Shower was amazing

You can see the Hollywood sign it’s a 360 view the view is to die for just over all a beautiful, beautiful hotel

Beautiful pool & delicious food with a view of the Hollywood sign.

The rooftop gives you the very best energy every time you were up there with the views of the city and the amazing Hollywood sign just breathtaking!!!

From the checking in process to an amazing corner studio suite with city views and even the Hollywood sign the whole experience was a dream!

The rooftop has a pool area that is upscale and has a great view of Hollywood

Rooms are well appointed, and mine had a nice view of the Hollywood Sign.

Room was spacious, especially the bathroom, great view of Hollywood area and skyscrapers.

Rooftop pool and restaurant had amazing food and a great vibe with a view of the Hollywood sign!

We had a room on the 9th floor with a clear view of the Hollywood sign right off our balcony.

The rooms were clean and a great view of the Hollywood sign.

The rooms were clean with a great view of Hollywood.

To our pleasant surprise, we were upgraded to a gorgeous room with a spectacular view of Holywood life.

We were placed in the very quiet and lovely suite at the end of the hall with amazing views of the Hollywood sign to great us every morning.

The rooftop bar has amazing views of Hollywood and the Hollywood Hills.

We had drinks at The Highlight Room - great experience with awesome views of the Hollywood area!

We had a great room on the corner with floor to ceiling windows and fantastic views over Hollywood.

The parking is $60 + tip in a hotel that's already really expensive.

However, Dream Hollywood charges $60 + tax per night to valet at the hotel and this happened to me more than once.

Although the area is kind of bustling, the hotel rate is a bit too high for what you get.

My room needed to be corrected, and it took 24 hours to fix it-- next, the rate I agreed to didn't reflect the corporate rate.

3 hours past check-in time is completely unacceptable for the price you pay to stay at this hotel.

My stay was alright until I checked out and found out how expensive it actually was.

My only downside feedback is the room service options were limited and expensive,
Plus you couldn’t order it to charge to the room or
Even order it from the tablet  .

Then we get back to uk only for the hotel to charge for mini bar £200 which we didn’t use ?

This was hugely disappointing as part of the reason we paid premium prices.

Just Another portrait of a very Dehumanized america - a kid in scorching August heat on a hotel with lots of available (paying) cabana shades and you have to complain to get a shade, or pay some serious cash for one of the cabanas.

Rooftop restaurant closed if wet so clients expected to get take-in - not what we would have expected in an expensive hotel.

Too expensive for not having the basic necessities

Also, parking is expensive $50-60 overnight.

Only negative is the prices for valet, self parking is very expensive as well and is more than a block away.

Arrived at the hotel and they told us they were booked so each room had to pay different wages.

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