but need to charge you a little of the haste, paper work and so on then that's understandable but this was a joke.

Not only does the hotel suck, they even charge 29 dollars a day for parking… like wtf?

when we reached, the person on the desk asked us our identity and the whole balance amount in cash only,  even he didn't show us iur room.

But some how it was ok to charge $50 without it being there..?

Makesure you do not loose your key and ensure checking out is before 11AM otherwise you will incurr an extra charge.

I see one reviewer said $35, they charged me $45.

but he didn't charge me for having a 3rd person in my room.

I do not suggest any EV user charge their car here if they don’t have a Tesla.

The only head's up is that they charge for enclosed parking

We were disappointed to be notified when we checked in that parking is an additional charge, $30 a day!

The hollywood hotel took us in at the middle of the night without a credit card and no hassle.

Upon check in we learned that they had canceled our reservation due to not having a card on file,

however left a lot to be desired - one was hanging off the wall and certainly couldn’t be used safely, another was behind a heavy unit (where the safe and microwave are) with it also slightly hanging off the wall, the only socket safe enough was below the TV so charging items was a bit of a challenge at times.

He used a disinfectant wipe for the credit card the terminal and all effortlessly.

We headed upstairs to find that the card keys to our room did not work.

It because of my partners neck issues the Hollywood hotel won us over because they provide saunas for the guest at no charge.

suite” room we had booked wasn’t ready yet.. After 3pm we checked and was told it would be another couple of hours, or they could put us into a newly renovated room “for no additional charge”  Around 3:45 we finally got into room 209.

even though it was a regular credit card.

To charge more than one thing at the same time was a problem.

The only place I stay when I visit LA the manager Pil is amazing and has great customer service!

Overall a great experience and great customer service.

Great customer service from pil amazing place !!

:)
I'm giving a five-star review because of the customer service we received.

great customer service and quick response by Pil at front desk.

Customer service here is 
Excellent  ask  Phil  great personality, friendly and very helpful..

Great hotel great customer service by pil he helped us to the room which fit all our party and it helped us out to have a great night.

One of the nicest hotels I’ve stayed in Hollywood I would definitely recommend anybody to stay here there’s beautiful flooring Great customer service you feel welcome the moment you come in here I would definitely come here again

Big, big shout out to Brian at the front desk for assisting us promptly and providing us exceptional customer service with our room move due to a room issue.

Great customer service from the staff at the hotel, from the maids that keep the room clean to the very friendly Pil at the front desk.

Great customer service , pil made our stay great!

He took care of everything I needed during my trip and provided excellent customer service.

This hotel offers excellent customer service for staff are efficient friendly and accommodating I come here often because the hotel is a very convenient from the hospital that I currently work at.

Great customer service by Pil  the best looking hotel that I ever seen.

The rudest and most condescending customer service I had ever worked with.

Good value and clean hotel, we were disappointed as we thought breakfast was included as stated on their website,

Heads up though, they aren’t doing the sauna or free breakfast because of Covid,

Breakfast was included (didn’t eat their) plus a bar area open for cocktails and drinks in the evening.

There is laundry, a bar (Opens in the evening, a nice secluded pool with seating and lounge chairs, small dinning area that serves complimentary breakfast where Hugo can make you a fantastic omelette to start your day.

We chose this hotel as it offered free buffet breakfast.

The breakfast was fabulous (not always the case with an included breakfast) and the sauna was an amazing feature.

Super surprise with free breakfast 🥞 pool 🏊 sauna 🧖‍♀️ very happy to book here.

We didn’t know breakfast was free and so tasty.

The free breakfast is amazing, Hugo makes the best omelets I've ever try.

The hotel makes free breakfast and WiFi is free also.

The complimentary breakfast is incredible and we liked the courtyard at night.

Hotel had a laundry room and free breakfast was decent.

The free breakfast is fantastic and Hugo's reputation is well earned.

NOT really a free breakfast, the reason I said that because the man who works on breakfast will refuse to give you what you want.

We enjoyed the complimentary breakfast and the Christmas decorations at the Hotel!

Everything that the hotel offers to guest is very generous, free breakfast, WiFi, sport facility and pool.

We appreciate all your help and we enjoy the complimentary breakfast.

Breakfast being included in the room rate was excellent and Hugo cheerfully prepares fresh omelettes and eggs the way you like throughout the breakfast service.

but I do admit this hotel provides a pretty good breakfast for it being included for the price of the room.

I like the free breakfast and the courtyard is pretty.

Took over an hour to walk to town through streets full of homeless peoples tents and pavements that smell of urine, piles of rubbish and faeces.

The neighbourhood is dangerous where homeless hang around all hours.

We’ve never had any issues with noise from neighbors or passer-by.

Run down area and homeless outside yelling and throwing his clothes in street.

This is a bare bones, 2 star hotel in a sketchy neighborhood, trapping unwitting travelers with doctored photos of the property online

Reviews I’ve seen have mentioned homeless people, Unfortunately there are lots of homeless people all over LA, around all the streets, hotel very secure & they wouldn’t be able to get onto the grounds.

There were homeless people laying outside on the grounds of the hotel.

Sitting on the commode was scary because when I did, the toilet rocked back and slammed against the wall. 4.

even though the neighborhood was a little sketchy in parts I walked around with no problem.

Definitely not what we expected, few homeless outside so we were a bit worried.

The 3rd day my husband was alone at the motel and he could not find his way to the room and the attendant that evening treated him like he was homeless and then called me to ask what room my husband belong in.

but be aware there is homeless up the street.

It is a mixed, diverse neighborhood, so if you are looking for a 1960's TV set California, this isn't it.

It is an older hotel in a not so great neighborhood.

If I were homeless I would be grateful for this roof over my head

The area is also sketchy, we were hoping to be able to walk to the hospital

The neighborhood is a tad iffy, a hospital district, so you don’t want to go out alone after dark.

His omelets and maple waffles were delicious.

And the breakfast was good, especially the amazing service of Hugo, an employee that served not only a great omelet

Friendly and happy to serve up delicious omelets or waffles.

We literally had a chef fresh cook us omelets and a waffles of different sizes.

The breakfast is really a great surprise, fresh omelets made daily, juice bar with several options and waffles for your every morning.

The breakfast was pretty good, especially the made to order waffles and omelets!

Amazing omelets made at the HollywoodHotel, great customer service, freshly cooked and one of the best I've had in a long time.Thank you Hugo for looking after us and hope to see you again in the future

Outstanding breakfast included with made to order omelets by Chef Hugo, plus Belgian Waffles, seven cereal varieties, yogurt, fruit, four juices, bagels, croissants, four breads, sliced meats and cheeses, coffee, tea, and large comfortable seating area.

Omelets made fresh in front of you, with waffles on the side.

The breakfast has a good selection and all very fresh the omelets  that are made fresh are amazing too.

Breakfasts were a full buffet 6:30am-10:30am with fresh, cooked to order omelets and waffles, fresh fruit, cereals, bagels, English muffins, toast, yogurt, sausage, home fries, coffee, tea, and an assortment of juices. Yum!!

Lots of healthy choices and a great chef (Hugo), making omelets and eggs to order.

but simple room and in the morning a very full breakfast offering with Hugo making fresh omelets to order.

Much praise to Nicole for star treatment. Loved the breakfast buffet (How do you want your omelet!)

From there amazing front desk staff to the omelets at breakfast, they really know how to treat their guest like Hollywood stars at the hotel.

In the morning the hotel offers a free breakfast which is not just a bowl of fruit loops, I mean custom omelets, big waffles and bowls of fresh fruit, I was so pleasantly surprised.

Breakfast is full, omelets and waffles, bagels and juice.

Hollywood Hotel

creditcard

neighborhood

free breakfast

customer service

omelet

From the ambiance, the roof too bar, the restaurants, the bedding, to the impeccable customer service we received… we were amazed.

Very clean, comfortable, high quality hotel with excellent customer service.

Great stay all round and the customer service was second to none.

The property was extremely clean very sophisticated and the customer service from check in to helping with my luggage upon arrival and departure and all the way up to the checking out process was everything and then some!

Respect and providing outstanding customer service are badly needed.

THIS is unparalleled customer service and the defintion of going above and beyond to help a client.

His customer service will make me a caption forever.

Honestly, everyone there provided amazing customer service!

The atmosphere, the activities, the customer service, just awesome!

The Dream Hotel is a one stop shop to experience LA’s nightlife and a boutique and highly customer service hotel.

I love this hotel the customer service is amazing!

The entire staff was exemplary customer service was outstanding made our stay amazing..the front desk was very knowledgeable and accommodating made everything a smooth transition.

Ethan checked us in and was very accommodating, he provided great customer service and restaurant recommendations!

Great customer service from check in to check out.

it s all about the money and NEVER about customer service

Shelly from the customer service team went above and beyond for us.

Appreciate the customer service and looking forward to coming back!

The rooms were clean and a great view of the Hollywood sign.

We have a view of the Hollywood sign and couldn’t be happier!

Insider Tip: you can get great pictures of the World Famous Hollywood sign from this rooftop bar!

Awesome rooftop pool and spa with a bar/grill & views of downtown & the Hollywood sign.

but views were excellent views of the hills, city, surrounds and Hollywood sign.

We were placed in the very quiet and lovely suite at the end of the hall with amazing views of the Hollywood sign to great us every morning.

The rooftop restaurant a great viewing point for the Hollywood sign.

Not to mention the beautiful rooftop pool and cafe we enjoyed breakfast at, while staring at the Hollywood sign.

Breakfast is also served up here and is a beautiful way to start the day; with signs of the Hollywood Sign just behind you.

The views across LA and of the Hollywood sign were amazing.

Lauren is wonderful , room, rooftop pool where the Hollywood sign is visible !

The food and view from the Highlight Room is fantastic- you can see the Hollywood sign from the open terrace.

All the lights, cars, and the beautiful Hollywood sign!

Breakfast at the roof top was very good, over looking the Hollywood Sign.

My experience in Hollywood had been made more enjoyable due to all of the staff’s friendliness and excellent service!, including in the rooftop pool area and restaurant where I’d eaten breakfast from a wide selection of options that were on offer, in sight of the ‘Hollywood’ sign.

Oh and you get to eat overlooking the Hollywood sign.

Having your tasty breakfast/lunch/diner with the view to the hollywood sign in the background makes up some added value.

We took this room as it was much larger and had views of the Hollywood sign from the balcony.

The shower was very good, though they should have more hangers in the room. Breakfast very tasty, on the roof, that had a nice view of Hollywood and its sign,

These niggles aside, the location is great, our room was beautiful and bright with a great view of the Hollywood sign and the bed was very comfy.

The rooftop is fantastic; you can savor your meal while taking in the Hollywood view.

It was super modern, clean and the room had amazing views of the Hollywood sign/hills.

I want to say a big Thank you to Bailyn who checked me in and gave me a room with a wonderful view of Hollywood.

Great location amazing view of the HOLLYWOOD sign on the hills from the rooftop 

Staff went above and beyond to make sure we were as comfortable as possible 

Minimal noise in the room over night 

Comfortable bed 

Shower was amazing

You can see the Hollywood sign it’s a 360 view the view is to die for just over all a beautiful, beautiful hotel

Beautiful pool & delicious food with a view of the Hollywood sign.

The rooftop gives you the very best energy every time you were up there with the views of the city and the amazing Hollywood sign just breathtaking!!!

From the checking in process to an amazing corner studio suite with city views and even the Hollywood sign the whole experience was a dream!

The rooftop has a pool area that is upscale and has a great view of Hollywood

Rooms are well appointed, and mine had a nice view of the Hollywood Sign.

Room was spacious, especially the bathroom, great view of Hollywood area and skyscrapers.

Rooftop pool and restaurant had amazing food and a great vibe with a view of the Hollywood sign!

We had a room on the 9th floor with a clear view of the Hollywood sign right off our balcony.

but if you are not in to watching the action ask for a room with views from the Hollywood sign and Griffith Observatory , we were lucky it was the night that Adele performed at the Griffith.

The rooms were clean with a great view of Hollywood.

The rooftop pool and highlight bar/restaurant is my favorite part of the hotel with stunning views of Hollywood Hills.

To our pleasant surprise, we were upgraded to a gorgeous room with a spectacular view of Holywood life.

The rooftop bar has amazing views of Hollywood and the Hollywood Hills.

We had drinks at The Highlight Room - great experience with awesome views of the Hollywood area!

This hotel has a really great location, fabulous rooftop pool and bar with a view of The Hollywood hills and sign.

but also afforded us the opportunity to upgrade our room at little cost to us.

The parking is $60 + tip in a hotel that's already really expensive.

However, Dream Hollywood charges $60 + tax per night to valet at the hotel and this happened to me more than once.

Although the area is kind of bustling, the hotel rate is a bit too high for what you get.

My room needed to be corrected, and it took 24 hours to fix it-- next, the rate I agreed to didn't reflect the corporate rate.

3 hours past check-in time is completely unacceptable for the price you pay to stay at this hotel.

There’s plenty of food options nearby including Tao (which is a bit pricey,

OK  I never give five stars to any property that charges for parking or has resort, destination, or amenity fees.

Also somewhere that has breakfast included as eating out is expensive.

Stained furniture, very soft and lumpy bed, double charged fees on different credit cards, charged extra cost for hotel accommodation, lost our luggage, promised free breakfast that was definitely not free, electronic headboard makes a high pitched buzzing noise all day and night (no way to unplug it), told wrong information again and again 

Save yourself the headache and go elsewhere.

I could overlook a lot of Dream's flaws IF the costs were more reasonable.

but he gave us a $10 discount to be "friendly"
- bed is cheaply made, not comfortable at all
- floor wasn't vacuumed in our room, there were crumbs on the ground
- high fees for the amenities, even if you don't use them
- bronze king room is very small
 
PRO OR CON: they use a robot to deliver things to your room.

But for how overpriced LA is, it wasn't bad. .

My stay was alright until I checked out and found out how expensive it actually was.

It was only 45 dollars in Uber back to lax where as we paid 80 with a taxi on the way!

For the price I don't think it is worth staying here given the treatment from staff and things broken in the room.

My only downside feedback is the room service options were limited and expensive,
Plus you couldn’t order it to charge to the room or
Even order it from the tablet  .

Then we get back to uk only for the hotel to charge for mini bar £200 which we didn’t use ?

(I recently lived in LA, so I know how to time things with traffic and all.)

Upon returning to the hotel late that night there was so much traffic trying to get down the small block where the hotel is, that I sat parked at the light for at least 25 minutes.

but it was anything but quiet, we could hear the music from the hotel roof/nightclub until past 2 am, not relaxing at all.

I would say the only downside is the noise and music coming from the rooftop bar/lounge until 2am.

Band at private event was so loud reception staff couldn’t hear us.

Despite being on the 6th floor you can hear it.

When we returned to the hotel at 11p on a Thursday night, the traffic was crazy as was the drop off at the valet (there is no self park option).

This hotel has a rooftop nightclub on the 10th floor making it VERY loud and noisy on nights the club is open.

- had to request turndown service of bedding because the sheets were full of hair and debris (requested twice because they didn't come the first time)
- no free breakfast or even small bites in the lobby
- if there's a party at Tao, your room will vibrate and be very loud until it stops (3am for us)
- the parking lot next-door is ran by a private valet company, who charges whatever they want to at night.

So it doesn’t increase because of traffic etc.

The only other thing I want to stress is comments about noise.

however, it was next to the bin store so every morning at 5am we were woken up.

I knew I would not want to be driving 3 hours roundtrip (or more, in rush hour traffic) to my home every day.

The not so good: the fan on the room's AC is loud, even at the low setting and there was an odd light on the bathroom sink cabinet that would click on/off when it sensed the slightest movement.

A lot of reviews mention noise at the weekend,

The only downsides to flag are that it can be a bit noisy on a weekend night in the halls and while it's in a really convenient Hollywood location, can be a bit sketchy to walk around at night

PARTIES EVERYNIGHT with music blasting from the rooftop, we could hear it all the way down on our 4th floor room!

The roof top pool and bar was an incredible experience with a fantastic view to match.

The rooftop pool deck is a favorite  and hosts some incredible events Z The Hollywood area of course has some challenges,

Restaurant is lovely  as is the roof top pool.

The rooftop pool was refreshing and the tanning area was very relaxing!!!

The rooftop pool is excellent and a great way to spend a morning or afternoon.

The Highlight Room which is connected to the Roof top pool has friendly staff, really unique small dishes and consistent great flavors

The rooftop pool, restaurant and night club were amazing as well.

Rooftop pool was perfect sized complimented by perfect drinks.

There’s pool parties everyday and night, so you can’t relax on their rooftop pool.

Highly recommend this hotel for its incredible service and amenities (rooftop pool is out of control good)!

The hotel is very modern and luxe, with an amazing rooftop pool.

It’s so beautiful and has the most amazing rooftop pool and bar/restaurant.

Rooftop pool is so welcome and coffee bar in the lobby is delicious.

Everyone here was great and the rooftop pool, service, and restaurants neighboring the hotel were AWESOME!!

I highly enjoyed the rooftop pool and bar plus the accessibility to plenty of good restaurants nearby.

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