Search Result for “Good customer service“ in Los Angeles

03/18/2020

His omelets and maple waffles were delicious.

03/13/2020

And the breakfast was good, especially the amazing service of Hugo, an employee that served not only a great omelet

02/02/2020

The free breakfast is amazing, Hugo makes the best omelets I've ever try.

01/02/2020

Friendly and happy to serve up delicious omelets or waffles.

12/29/2019

We literally had a chef fresh cook us omelets and a waffles of different sizes.

09/16/2021

Great customer service by Pil the best looking hotel that I ever seen.

09/15/2021

The rudest and most condescending customer service I had ever worked with.

08/23/2021

I work in customer service and the first rule is to make the customer happy.

08/10/2021

Pil have great customer service I recommend!!!

07/16/2021

Clean room, excellent customer service, fast check in.

08/07/2021

Heads up though, they aren’t doing the sauna or free breakfast because of Covid,

04/15/2020

Breakfast was included (didn’t eat their) plus a bar area open for cocktails and drinks in the evening.

03/29/2020

There is laundry, a bar (Opens in the evening, a nice secluded pool with seating and lounge chairs, small dinning area that serves complimentary breakfast where Hugo can make you a fantastic omelette to start your day.

03/24/2020

We chose this hotel as it offered free buffet breakfast.

03/03/2020

The breakfast was fabulous (not always the case with an included breakfast) and the sauna was an amazing feature.

09/22/2021

There's also a Metro station just one block away, I noted.

07/23/2021

The hotel is located right next to the metro station as well which saves you money on Ubers.

04/01/2021

Location is good metro station is just 2 mins by walk.

02/04/2020

Metro station (Vermont / Santa Monica) is very close - Universal or Hollywood civic center is few station from hotel.

12/11/2019

The neighbourhood seemed very well policed and is conveniently positioned between two Metro Stations.

08/23/2021

but he didn't charge me for having a 3rd person in my room.

07/19/2021

I do not suggest any EV user charge their car here if they don’t have a Tesla.

05/21/2021

The only head's up is that they charge for enclosed parking

04/12/2021

We were disappointed to be notified when we checked in that parking is an additional charge, $30 a day!

12/04/2020

The hollywood hotel took us in at the middle of the night without a credit card and no hassle.

07/31/2021

Walking distance to Universal and city walk.

07/13/2021

It is right in Universal Studios too if that is your destination with a free shuttle to the park and City Walk.

06/27/2021

Super close to Universal - less than 5 min walk which we found handy to go for dinner at City Walk or take a break from the park.

06/25/2021

The hotel has the perfect location; you can either walk or take the hotel shuttle to go to universal studios or city walk.

05/06/2021

Not only are you walking distance from universal studios/ city walk

09/13/2021

Parking overpriced.

09/08/2021

Cost of room was around $300 per night due to the long weekend holiday.

09/02/2021

Had he given us the correct information, we would have parked at Universal, a bit cheaper and closer.

08/23/2021

Then, we paid for breakfast with our stay

08/18/2021

Restaurant’s too expensive nothing really in a kids menu.

09/13/2021

walking distance to Universal studios and Shuttle is provided to which is convenient.

09/08/2021

Located near Universal Studios with paid parking garage.

09/07/2021

Location: Super close to Universal Studios (when returning from the park, just get in thru the ballroom entrance doors on the left) Front desk, valet, cleaning staff Service: 10 out of 10.

08/08/2021

The location is very close to Universal Studios.

08/07/2021

The location of this hotel was walking distance to Universal Studios as well as Universal city walk.

03/17/2020

Very nice hotel, friendly helpful staff and the location while visiting Universal Studios is great only a 5 minute walk to the entrance, or a convenient shuttle.

03/05/2020

location was perfect for Universal studios you could walk or there was shuttle service to the park.

01/10/2020

It’s about a 5 minute walk to Universal Studios and City walk

11/20/2019

The hotel is a 10 minute walk from Universal Studios and CityWalk.

11/17/2019

Location: The location of this hotel is great with 10 mins walk to the Universal Studios entrance. 2.

08/22/2021

Excellent customer service, very professional, genuine and kind.

06/16/2021

With this new standard of abhorrent customer service your business is best spent elsewhere.

11/08/2020

N/A

09/07/2020

The customer service, the ambiance, the delicious food.

08/09/2020

N/A

09/02/2021

Next day when leaving garage the automatic gate would not accept out parking card and charged another $30.

08/23/2021

We were charged $5 for delivery of utensils/napkins.

08/23/2021

but wanted to charge $75.

08/18/2021

Didn’t like that the front desk charged for bottle waters.

07/29/2021

The Diamond F&B credit is $15/day at this property which didn't even come close to the cost of the breakfast buffet at $28.

04/23/2021

The club lounge is still closed, so, in lieu of club service, we could take one complimentary item from their snack set-up in the lobby.

03/03/2020

This top notch hotel (excellent club lounge, functional gym, attentive staff and nice rooms) is made better by the presence of one of their staff members: Veronica Navia.

02/17/2020

but again the club lounge was good for evening snacks and breakfast in the lounge also tasty.

02/08/2020

We went up to the Club Lounge and we were heated greeted by Lupe.

01/30/2020

The hotel’s Club lounge is placed on the 26th floor with a great view, nice interior and great food selection and service - the Minnie is a superstar!

04/23/2021

The staff were friendly, helpful and attentive.

09/05/2020

Check-in was quick and the associate was friendly.

05/07/2020

Carolina and Juan cater to your needs, are so friendly and nice, gave us recommendations on what to do, and spoke to our children about life in LA versus PA.

03/08/2020

They are friendly, always busy making sure all of the guests are getting what they need.

03/03/2020

She has an easy, friendly smile and her ability to quickly read a situation led to the recovery of my cell phone! The ability to seamlessly blend professionalism with a genuine personality ain’t easy :)

09/05/2020

Got up to the 19th floor and as soon as I stepped out of the elevator, my senses captured the nasty smell of marijuana. Disgusting!!!

05/23/2020

When they helped me move we had to take the service lift as their lifts are so incredibly slow!

02/18/2020

They have four elevators, and it took close to 45 minutes and finally taking the service elevator for us to actually get down to the lobby because it's just jam packed and nothing was stopping at our floor.

02/15/2020

No complaints about the bigger space, just didn't like to be at the far end away from the lift and having to drag my heavy luggages on carpeted aisle.

01/03/2020

But then we got to our room and the elevator noise was unbearable.

04/23/2021

Also, due to the cheap rates, the other guests at this hotel were really scary - fighting in the lobby, pot smoke in the hallways, etc.

01/13/2021

Parking was a hassle and very expensive.

10/23/2020

AVOID THIS PLACE AT ALL COST!

08/27/2020

Parking is exorbitant at 54 bucks a day.

07/12/2020

Also parking across the street was expensive and a nightmare.

05/02/2020

Shout out to Lupe and Carolina at the lounge for made me feel at home, for their tips about getting around on the city and excellent customer service.

01/28/2020

She provided superior customer service.

01/11/2020

The customer service itself was something I admired at this hotel.

01/09/2020

Great customer service and everyone were very polite and efficient.

11/02/2019

We also appreciate the overall customer service from the housekeeping (including the woman who was servicing the fitness center).Parking is pricey so we park in lots around the hotel.

02/08/2020

I see a lot of positive comments on the lounge staff on Tripadvisor and mostly I think they are deserving of this praise

12/05/2019

Shout out to the club lounge staff of Manuel Juan and Josselyn.

11/14/2019

The club lounge staff were all friendly.

11/05/2019

The staff on the lounge floor are great.

10/24/2019

Juan - the Sheraton club lounge attendant is super hospitable, attentive, and very friendly.

09/30/2021

You could hear loud children thundering outside your room at all hours as they do.

09/13/2021

The place possibly needs updating in many aspects (my biggest issue was the dated loud A/C units),

07/22/2021

Used sound machine to not hear street noise.

04/27/2021

but usually my sister and I are a constant.

06/23/2020

This is an older building so there is some noise transfer between rooms, and breakfast is in the courtyard so you may like to request an upper floor room if you are looking for a sleep in.

07/22/2021

Servicing is their specialty: Free sodas, snacks, popsicles, soap supplies & ice cream.

07/15/2021

Unlimited snacks at the front desk, ice cream machine, unlimited soda, popsicle phone.

07/01/2021

My kids thoroughly enjoyed the ice cream, soda and snacks, and loved the popsicle phone.

04/29/2021

Heated pool, free ice cream, popsicles, soda and snacks!

04/27/2021

Free soda and water, tons of free snacks, free Popsicles, free ice cream.

08/31/2021

And soft serve ice cream all day & evening.

07/30/2021

The kids loved the ice cream and Popsicle phone.

07/22/2021

Servicing is their specialty: Free sodas, snacks, popsicles, soap supplies & ice cream.

07/15/2021

Unlimited snacks at the front desk, ice cream machine, unlimited soda, popsicle phone.

07/07/2021

Kids liked the variety of free snacks including soft serve ice cream, full size candy bars, and chips.

03/21/2021

As the hotel website says, the hotel is a converted 1950’s apartment building, and they may have been exempted from adding an elevator. The pros, (washing machines!!)

02/25/2020

It is a bit dated and there is no elevator so don't go if you want luxury,

02/05/2020

The hotel website makes it very clear there are no lifts and that does mean lifting your luggage up to your own room.

11/24/2019

There are no elevators, there's lots of stairs, and some rooms (like ours) are right next to a freeway.

10/14/2019

There are no lifts and baggage needs to be carried upstairs.

08/07/2021

This place is an old apartment building which was converted into a hotel.

07/15/2021

The building is an older apartment building.

03/21/2021

As the hotel website says, the hotel is a converted 1950’s apartment building, and they may have been exempted from adding an elevator. The pros, (washing machines!!)

06/23/2020

This is an older building so there is some noise transfer between rooms, and breakfast is in the courtyard so you may like to request an upper floor room if you are looking for a sleep in.

11/24/2019

but it was honestly more like a run down apartment building that has been well taken care of.

07/31/2021

I have worked jobs that where customer service was essential and the staff here went above and beyond.

07/07/2021

Clean, safe, great customer service, and walking distance to the fun sites and restaurants at Hollywood boulevard.

06/01/2021

As an added (and unexpected) bonus, this time we happened to also meet Darren, who is a primary architect of the customer service philosophy the hotel adheres to.

04/28/2021

Best customer service I have ever experienced at a hotel.

04/28/2021

The great customer service makes it my favorite place to stay in Hollywood.

09/13/2021

Location a stone throw from the Hollywood Walk of Fame.

04/11/2021

So close to the walk of fame that we could push a full double stroller there in under ten minutes.

09/16/2020

This is hands down the best hotel to stay in if you want to be close to the Chinese Theatre, Hollywood walk of Fame and Universal Studios (one stop on the train).

06/16/2020

We walked to the Hollywood Walk of fame and got a great tip to east at In and Out Burger (also within walking distance).

03/07/2020

Location wise, it was perfect for tourists, two blocks from the TLC Chinese and Dolby Theatres and Hollywood walk of fame, Ripleys, Jimmy Kimmel Live theatre, El Capitan and Hollywood and Highland mall.

03/21/2021

The only problem for me: stairs, lots and lots of stairs.

03/07/2020

Our room was up two flight of stairs, so if you have mobility issues, please ask for a room on the ground floor.

12/09/2019

In the morning we were having breakfast down stairs and the owner came up to our table my husband mentioned how bad the bed was.

11/24/2019

There are no elevators, there's lots of stairs, and some rooms (like ours) are right next to a freeway.

05/24/2019

The room was up some stairs

05/12/2021

We were within walking distance to Staples Center.

02/04/2020

It is close to the Staples Center and you can easily catch public transportation if you need to.

02/03/2020

Perfect location within minutes walking distance to Staples Center.

01/31/2020

It’s also very close to the Staples Center and walkable to a lot of restaurants.

12/30/2019

We love to live here because it is close to the staples Center and not far from citadel outlet.

09/25/2021

Stuff is very friendly!

09/13/2021

The staff is friendly and accommodating, especially Ruben the bellmen!

09/02/2021

All the accommodations were clean and nice, staff super friendly,

08/18/2021

but he was very friendly and accommodating.

07/21/2021

Juan the Bellman ROCKS - friendly and so helpful with site seeing suggestions!

09/05/2021

The AC (minisplit) also clearly hadn't been cleaned in some time; I got up on a chair to clean it, to wipe off some dust residue.

08/30/2021

The air conditioner unit.

08/26/2021

But $51 for overnight parking Beds very uncomfortable and terrible pillows-bring your own-noisy AC in room Terrible overall value for the price Do not recommend as I got no rest and very disappointed

08/26/2021

So needless to say we slept in a humid room.

06/28/2021

however the unit controlled appears to not have the “off” function activated.

05/17/2021

It's modern while being practical, astounding service while not being intruding, trendy while being modern and most importantly clean at all times.

02/01/2021

but it did have an overall hip and modern vibe to it.

01/29/2021

The rooms are super clean and very modern, Great view of the city from almost every room.

01/06/2021

From the Valet parking, views, modern styling this hotel is setup to impress.

12/21/2020

The room was very nice, clean and modern.

08/30/2021

I worked in the Casino industry for 20 years and we were big on customer service.

08/18/2021

Truly spectacular customer service!

05/28/2021

Hotel Indigo is beautiful, chic & great customer service.

05/26/2021

Great customer services, always.

02/18/2021

Good customer service.

07/06/2021

I returned the car to rental company and they did not charge anything.

01/07/2020

He stated that he had to charge a $100 fee for pet deposit.

12/30/2019

I called the hotel a few minutes ago to question the charge and you know what they said 'well, you lost the vouchers'.

12/19/2019

🤷🏽‍♀️ First they charged my credit card AFTER I checked out.

10/03/2019

Help push my car to garage to get a charge.

09/21/2021

The service here from front desk was 10/10 and the pool and views from the rooftop pool was also a huge highlight.

09/20/2021

We loved lounging on the eclectic furniture in the lobby/coffee area and the rooftop pool does not disappoint!

09/20/2021

Fun and trendy hotel with a great rooftop pool and incredibly friendly and helpful staff.

09/06/2021

Rooftop pool and bar were great.

08/16/2021

N/A

09/24/2021

They make u feel very welcome and do their best to make your experience there memorable.

09/20/2021

Our experience was full of special touches like a cozy dog bed and bowls up to our room.

09/20/2021

The Hoxton group is doing hospitality right!

09/15/2021

Every aspect of my stay was impeccable.

09/06/2021

will definitely be back great experience here at the hoxton.

09/09/2021

Parking is expensive, so I used the nearby garage and again- walking around at night.

07/25/2021

We think they charge $49 for parking because most guests would be nervous parking on the street or even in a surface lot overnight.

07/18/2021

Valet parking is on the pricey side

07/17/2021

2) Their website recommends an independent parking garage,

07/08/2021

On the website it’s not clear that you need to pay for parking, 49 a night is quite expensive.

07/25/2021

The rooms are small, with no desk or luggage area.

07/14/2021

Cons:Sadly the rooms are so small as to not be functional (we had two carry on suitcases one of which had to be in the bathroom and the other we had to move so we could get in and out of the door) The neighborhood doesn't have much nearby

07/07/2021

The room was small as promised,

06/27/2021

A small room with a couple Pelotons, threadmills and some small barbells would suffice,

04/25/2021

The rooms are a little on the small side

07/14/2021

The rooftop restaurant was good.

04/19/2021

They looked after us, made sure we had a table on the rooftop for dinner.

03/28/2021

The rooftop restaurant is nice.

03/13/2021

The restaurants and rooftop great.

02/15/2021

The view from the restaurant on the rooftop was beautiful at night.

09/26/2021

Saline at the front was quick efficient and overall embodied the art of customer service.

05/02/2021

Upon arrival, I received great customer service and communication in person and through the BNB app.

04/30/2021

The customer service was amazing.

04/04/2021

What impressed me beyond the hotel room and its amenities is the service-- particularly that of Aiden's customer service.

03/31/2021

Literally everyone we have interacted with from frontdesk, to restaurant, to housekeeping, has been the epitome of customer service, and has treated us with the utmost respect and kindness.

09/09/2021

but for what I paid I got the bare minimum.

07/18/2021

Valet parking is on the pricey side

07/17/2021

I called for some, and was delivered a cheap plastic bag full of ice.

07/14/2021

The downstairs restaurant and the rooftop were expensive

07/08/2021

On the website it’s not clear that you need to pay for parking, 49 a night is quite expensive.

09/27/2021

There were no robes (although there were flip flops which if you used them, you'd be charged for them) and the TV could not maintain a steady signal.

09/16/2021

Liked that the hotel elevators required a key card to get to your floor.

09/15/2021

Some billing issues on the way out the door in that they charged me for my room stay twice,

06/01/2021

During checkout, i was told my charges plus pending vellet parking BUT i never had vallet parking. Then he just said "ok, you're good."

04/04/2021

Use it to buy discounted credits for food and late check out with it.

09/16/2021

The hotel is in a good location right on the hollywood walk of fame.

07/19/2021

We were able to see the Hollywood sign - Yes (((The Hollywood sign))) and the TLC Chinese Theater and the Walk of Fame from our window; good looking out, Jay!

01/24/2020

The location was perfect, close to the Burbank Airport, walk of fame, and a Starbucks!

01/07/2020

All-in-all still the best place to stay in on the walk of fame.

12/30/2019

It is in a fabulous location, right on the walk of fame.

09/10/2021

I stayed here over labor day weekend and I have to say, it was the BEST customer service I have ever experienced.

07/08/2021

As soon as you arrive you are treated to the highest levels of customer service.

06/02/2021

Sergio made my visit unforgettable & he went above and beyond with his kindness, exceptional customer service, & attentiveness.

05/28/2021

Thank you for the amazing customer service.

05/03/2021

i’ve really noticed their upgraded customer service, which was already amazing.

09/27/2021

There are many choices for hotels throughout LA and I was disappointed that The Roosevelt was resting on its history and not offering consistent customer care nor paid attention to details like basic room maintenance.

09/27/2021

They even argued over how we were going to pay for it…we spent $800 in less than 24 hours there on the room and multiple meals and drinks, and it took multiple calls to figure out who was paying for the shipping for my wife’s purse and which account.

09/15/2021

The standard rooms are much smaller than other hotels of this rating and this price,

09/04/2021

N/A

06/03/2021

Only negatives are the cost of valet (but it’s Hollywood) and the lightning controls in the room are bizarrely confusing.

09/15/2021

I stayed here to attend an event and the Chinese Theatre which is across the street from the hotel.

08/02/2021

My corner suite overlooked the Chinese Theater, the Magic Castle, and the Hollywood sign on one side and Hollywood High School on the other side.

07/19/2021

We were able to see the Hollywood sign - Yes (((The Hollywood sign))) and the TLC Chinese Theater and the Walk of Fame from our window; good looking out, Jay!

07/14/2021

The Chinese Theater, the Dolby Theater and shopping are right across the street.

06/25/2021

It had a great view of the Chinese theater and the strip.

08/02/2021

Great location for walking Hollywood Boulevard and convenient to many restaurants.

07/28/2021

We had the most amazing views of Hollywood Boulevard, the Hollywood sign, Hollywood high school, and more!

07/07/2021

As locals, we really appreciate the Hollywood Roosevelt Hotel- it truly is a beautiful getaway right off of Hollywood Boulevard.

05/15/2021

N/A

02/20/2020

With a location that cannot be beat across the street from the Chinese Theater, guests literally step right out to the stars on Hollywood Boulevard.

06/25/2021

Room 6631 was on the highest level for rooms and in the corner so we had great views of the city.

06/17/2021

The rooms are spacious and offer incredible views of the city.

05/07/2021

The room was a one bedroom suite with almost 360 views of the whole city.

08/21/2020

The pool deck is located on the 7th floor (as is the gym which was open) and provides great city views, loungers, and free cabanas.

06/07/2020

Try to take some neat photos of the city panoramic style as it's absolutely breathtaking.

09/23/2021

but the furniture looked cheap and worn, even stained in places.

07/30/2021

But I didn't have to pay for it.

07/28/2021

My daughter told the server not to bill the tap to the room we were going to pay with a card.

07/09/2021

but everything in LA is expensive.

07/07/2021

but I've had my share of luxury travel on other continents (hehe), and despite some very premium pricing this place was nowhere close.

11/12/2020

I, recently, stayed at the Intercontinental Hotel in DTLA for 6 days and was very pleased with the accommodations and customer service.

02/15/2020

He really went out of his way to help me & another example of customer service at its finest.

01/29/2020

Every hotel and hospitality professionals should take this as a reminder that good customer service is still the way to win loyalty even in this age of the digital world.

01/26/2020

Went to the InterContinental last night for some drinks a friend, customer service was great starting from Derek the valet attendant

01/11/2020

Matthias, the General Manager, provided fantastic customer service as always.

07/28/2021

It was never charged to the credit card given to the server.

06/04/2021

N/A

04/26/2021

And we were charged the $50.60!!!!!!!

09/30/2020

but there is a charge.

02/23/2020

Oooh sorry we further investigated and there is an issue with the credit card on file.

07/27/2021

We spent our evening watching the sunset from the rooftop bar which I highly recommend!

04/30/2021

Rooftop bar is amazing.

09/27/2020

but the roof top bar was open.

05/07/2020

N/A

02/22/2020

The rooftop bar was nice,

09/23/2021

We found this inconvenient considering most times we had to use an elevator full of marijuana smoke.

09/14/2021

You take the elevator from ground level to 70th floor then take another elevator down to your room which is very inconvenient.

07/30/2021

I wish there was a fridge in the room and I wish the elevator system wasn't so goofy.

07/07/2021

I'm almost certain half the elevators were offline despite the hotel clearly being at or near capacity.

07/05/2021

But every time I enter or leave, literally, 50 people are waiting in line for 3 elevators.

09/14/2021

The hotel is very modern

07/10/2021

The hotel is very clean and most importantly the bathrooms are modern and clean, with no tubs/bacteria.

05/06/2021

In fact, its a very modern and stylish Hotel which accommodate individual and corporate guest all year long,

09/30/2020

The hotel has always had a modern, minimalist design,

08/28/2020

The staff there was professional, the rooms were modern, and the location is as convenient as it gets.

03/07/2020

There was a smell every time we walk along the aisle and inside the elevator.

01/30/2020

It all started from the elevator.

12/05/2019

Once given the keys to our suite, we found ourself getting on an elevator that smelled like dead animal and that seamed as if it could break down any second.

10/21/2019

I wasn't sure the elevator was going to let us out.

10/03/2019

The first concern was the "ramp" that went up their half-flight of stairs to reach the elevator.

02/26/2020

The room had 2 double beds, a couch, bathroom, and full kitchen.

02/12/2020

The room is amazing, super clean and has a full kitchen, what!?!?

01/26/2020

There is a full kitchen with microwave, fridge and stove as well as dishes and a table that seats 4.

01/22/2020

The courtyard is beautiful and the suits have a full kitchen and walk in closet!

12/19/2019

The location is amazing, large rooms with full kitchens, and amazing customer service!

02/29/2020

The short walk to Hollywood Blvd plus the easy, inexpensive parking next door makes this the perfect location to stay.

02/23/2020

Location is perfect you are 5 min walk if that from Hollywood Blvd!

02/13/2020

A minute walk to Hollywood Blvd.

01/26/2020

The Canterbury is 2 blocks from Hollywood Blvd and a 10 minute walk to the Dolby theatre.

01/24/2020

Just a few minute walk to Hollywood Blvd and few minutes drive to the hills of Hollywood.

03/15/2020

N/A

03/09/2020

Odd smells waft throughout the hallways and there is a general sense that the building might spontaneously collapse at any given moment.

03/07/2020

There was a smell every time we walk along the aisle and inside the elevator.

01/30/2020

It was disgusting.

01/05/2020

The microwave, ac, and tv weren’t working and a really bad smell hit us.

02/19/2020

Greeted by a beautiful courtyard and suited in the heart of Hollywood I knew I had made the right choice.

02/15/2020

Right in the heart of Hollywood!

01/26/2020

Right in the heart of Hollywood and the rooms are huge..renovated back to their former glory with nods to the future.

01/25/2020

Art and decor is very cool and it was actually very peaceful for the crazy heart of Hollywood.

12/03/2019

If you're a traveller and looking to stay in the heart of Hollywood then this is the place for you.

02/23/2020

Things you should know, yes the windows are thin.. your can hear everything.

02/05/2020

- most of the windows couldn’t close all the way, so the room was very noisy at night.

02/05/2020

The original hardwood floors and window AC etc.

01/15/2020

Also, Little things will happen with the doors, window curtains, hallways, the lights.. last

01/14/2020

The curtains don't block out heaps light during the day.

02/02/2020

Timothy and Chris were the two staff members who stood out the most to me, either impeccable performance of professionalism outstanding customer service and hospitality.

01/24/2020

I enjoyed my stay at The Canterbury Suites, the front desk guy Kelan was very helpful with our bags, great customer service.

01/22/2020

Amazing customer service from the the front desk and Timothy!

12/27/2019

His customer service was exactly what we needed!

12/20/2019

Stayed here for a concert over tonight, Timothy was such a gentleman, customer service was awesome the rooms are so vintage will definitely stay here again plus it’s in Hollywood, walking distance to Hollywood Blvd

03/11/2020

He greeted us with champagne and treats while Taizja played a great set of fun tunes.

03/06/2020

We were out downtown for lunch and we wanted to have some day drinks as well so we walked into the standard hotel met a lovely gentleman by the name Jamar Hart and he asked us to join him for a glass of champagne and dessert!

03/02/2020

Jordan with guest services was so helpful in setting up our room with a cake and champagne before our arrival.

02/09/2020

I met her with a warm smile and a flute of champagne upon walking into the lobby, for my first time here i couldnt have even had a better greeting.

02/04/2020

The bottle of champagne was chilled perfectly and the bartenders were so nice and friendly.

02/21/2020

Having to get my card recoded multiple times or the water smelling slightly like sewage (that's not an exaggeration).

02/17/2020

We asked that the minibar be cleaned our during our stay and were ignored, and then, of course, they charged us for items we never used.

12/01/2019

Like how there’s no cover charge to go up there, so as a local I can just come to the standard, hang out, and grab drinks when I please.

11/17/2019

Two of the three days my key card was rendered inoperable and I had to go get it replaced at the front desk, who didn't apologize and didn't check my ID to see if I was really who I said I was.

10/20/2019

but management could supply incense or something), the branding that they slap over everything from the room cards (“Slip It In”) to the toilet paper stickers (illustration of a man pooping, as if that’s the only time you’d use toilet paper?)

02/21/2020

Having to get my card recoded multiple times or the water smelling slightly like sewage (that's not an exaggeration).

02/17/2020

Mold all over bathroom.

02/03/2020

N/A

09/03/2019

Sinks don’t drain well, water pressure is super low.. elevators are shaky, make loud noise and are very slow.

06/08/2019

Hallways seemed to smell of stale beer most of the time, oddly enough.

02/28/2020

Great hotel with really good customer service.

02/04/2020

Great customer service, great ambiance and fantastic music.

01/19/2020

From the minute I entered the hotel the customer service was excellent - prompt, helpful, patient, proactive in addressing issues raised.

01/13/2020

"Upon arriving to the standard I'd first like to acknowledge the customer service from Christopher at the door, and Jay and Nathan for being polite with helping me with my bags up the stairs was obliging .

01/06/2020

I'd like to point out the customer service from the valet door Christopher, very polite, professional mannered who help with our luggage and guided my girlfriend and I to the Uber when there was confusion on where the pick up point was.

03/11/2020

A little noisy in the AM

02/27/2020

but had even more street noise than the first as it overlooked the end of a freeway offramp.

02/23/2020

N/A

02/03/2020

They were yelling until about 2am and we could still hear them even after turning on a sound machine.

01/02/2020

The rooms also have no soundproofing.

10/17/2020

Here is a story i had, I went into the elevator and I was going up.

02/03/2020

N/A

02/01/2020

I walked inside to ask for help with parking and heavy luggage, as there is no ramp or lift from the parking lot to the hotel.

01/02/2020

One of the elevators was not reliable.

10/20/2019

When I called to ask about a possible room upgrade, the room I got was directly next to the freight elevator and I was awoken at 6 am by service people’s loud walkie talkies.

10/17/2020

Experiences like this and others just gave me a vibe that the hotel is a bit comfortable with its rooftop, laid back, cheeky approach to hospitality.

03/15/2020

Thank you again stand for your hospitality.

03/13/2020

thank you both for making our experience so great.

03/11/2020

but we were stopped on the second floor by Jordan from Guest Experience.

03/11/2020

Such a great first experience at the Hotel.

02/08/2020

The women who molded me and recreated me into a better person, my wife, my Queen, left her Louis Vuitton purse at the rooftop bar, and the honorable security guard Jevon returned her purse in perfect condition.

02/05/2020

I enjoyed the rooftop bar initially, beautiful views of the skyline!

02/03/2020

The rooftop bar has an incredible view and great wine!

01/31/2020

Went to Standard Downtown LA to meet a friend for drinks at their Rooftop Bar.

01/31/2020

The rooftop bar was way better than I expected and the view was amazing!