Got an extra charge for selecting a room at early check in.

Elevator smelled horrible.they charge 100 deposit each night you stay.

but maybe a partial credit, or a credit for a future stay.

Down fall they charge additional $26 for parking per night which they deduct from $200 deposit Fee.

Not enough outlets, nothing by night stands to charge your devices.

A week after I checked out, the hotel charged me $750 for a broken tv.

and soon after we checked out on feb 20, we got over charge 50 dollars.

The only recommendation is usb outlets or plugs to charge phones with cables only.

The rooms definitely need a refresh, not up to modern standards in terms of lighting or other amenities like charging stations etc.

My only issues were the high charge for parking and WiFi.

but always bothers me that a hotel you are staying at charges you to park there.

They also notify you at checkin that they are going to charge 21 dollars a day to park at their place or you can park across the street, as they told us.

Also parked a rental car for 3 days and had charge come through in middle of the night that looks like they charged many more days

There is no phone charging outlet near the bed.

Oh and the Hilton next door charged my card to another guests room.

but need a refresh and some more amenities like charging outlets, improved layouts, new furniture and decor.

), and the usual gouging for $21 parking, and the $3.50 charge if you open the 12oz bottle of Evian on the wet bar--though they do warn about that charge.

Finally, they overcharged me for parking (which had been included in my AAA rate) and it was multiple phone calls to clear it up.

Key card did not work well in the parking garage.

He was very kind and went above and beyond to take care of my family

We stayed  there for a wedding, great value for the money , suite is spacious, bed and sofa bed are comfortable, plenty of room for a family.

This is rapidly becoming my favorite place to stay while visiting family in the area.

Stayed here while spending a few days in LA during a family vacation.

We were attending a family wedding and the hotel was very accommodating with spacious rooms, lobby area, and breakfast was very good.

A very nice, clean hotel stay for our family.

As a family we always like to stay at a Embassy suites because they are usually big enough to accommodate us without having to get two rooms.

I was able to book 2 rooms next to each other for my family.

Good location and room cleanliness; worked well for a one night family road trip stopover.

This place was just a great place to stay with my family.

My family and I love this hotel since day one.

There were many families that seemed to enjoy their experience as well, even a wedding and conference on location during my stay.

See you next year under happier circumstances for my family.

Our family frequently stays at Embassy Suites Hotels.

The in room fridge and microwave make late night snacks a breeze and the complementary cocktail hour was a big hit for our family.

The free morning breakfast is the best we’ve had from hotels that offer free breakfasts.

The made to order complimentary breakfast each morning was a big saving in our trip, and we really enjoyed it.

We took the park and stay rate which saved us a few bucks a day over the basic AAA rate
  The best part of this hotel is its free breakfasts, which you won't find at other chain motels.

Complementary breakfast was well stocked with very short lines for service.

The complimentary breakfast was better than I expected.

Great location, excellent complimentary breakfast.

Complimentary Breakfast is a good feature.

Helpful staff, and a delicious complementary breakfast to go if desired.

Daisy and Romero were amazing for the complimentary breakfast.

The complementary breakfast is a full on breakfast buffet with the staff always been extremely pleasant and helpful.

Free buffet breakfast and free happy hour the night before 530pm-730pm when you check in and each evening.

And in typical Embassy Suites style, free cook-to-order omelettes and free evening drinks.

The complimentary breakfast was very good.

But the room was clean, the free breakfast good and the beds comfortable.

Unbelievable free breakfast very delicious.

Very upscale hotel with suite instead of room + hot buffet breakfast included.

We thoroughly enjoyed the complimentary breakfast - it was excellent!

Great location, wonderful complimentary breakfast with made to order omelets, and all the amenities you could want.

The complimentary breakfast far exceeded our expectations.

The omelet station always had a line which was very long at times.

The staffs behind the bars and the omelet stations were fantastic.

There is the standard breakfast buffet (yawn) those this is supplemented with a cooked to order omelet station which is a plus.Either I did not do the exhaustive examination that some of these reviewers did or some renovation has been done since.

An omelet bar, an area with just the eggs, meat potatoes and usually pre made pancakes or half waffles.

Chef cooking omelets and wiping sweat off of his forehead.

The omelet cook knew some sign language which is super cool and impressed by deaf adult daughter.

In the morning we took advantage of the breakfast which featured eggs, bacon, sausage, cereal, omelets and other treats.

The free breakfast is excellent with the made to order omelets.

A couple of positives: good breakfast every morning with a design your own omelet station.

Breakfast was great; the omelet station was a hit.

Best Value in Southern CA for Comfortable Rooms and Amenities, Including First Class Breakfast:  Omelet Line or Full Buffet.

Breakfast was probably highlight -
The cook making the omelets was very nice.

There’s an omelet bar, an oatmeal bar with about a dozen choices of mix-ins.

The complimentary hot breakfast is fantastic, as it features made to order omelets, pastries, fruits, and hot/cold beverages.

Everything about this Embassy was terrific the staff, the suite, and the breakfast was outstanding definitely recommend the omelet.

The free breakfast included made to order eggs and omelets, bacon, sausage, hashbrowns, continental pastries and muffins, croissants, toast, bagels, hot and cold cereal and juice and coffee.

Breakfast was included and similar to other Embassy Suites with omelet station and great selection of food.

Breakfast was great with made to order omelets and good variety of food and drink.

It has a sewer problem told the manager and he was not concerned.

Leaks from the bathroom faucet and under the sink left the vanity and floor soaked, the bathroom hook fell out of the wall when a towel was hung up, the sheer curtains in the bedroom were literally in shreds, and the couch smelled so bad I couldn’t bear to sit on it.

butt and the fact that we did not ever hear from the managers manager, whatever that is, I feel really shows that they just don’t care about their customers.

but the underground parking is a bit tight and smells like a sewer so beware of that.

Toilet was extremely filthy under the rim which you could see from entering the bathroom.

Clump of hair was found in shower and sink wouldn’t drain.

Phone in the sitting area didn't work and the sink in the bathroom would fill up and just a slow drain.

My room had urine smell and no one has fixed it during our stay despite asking for it a few times.

The parking garage is disgusting and the facilities in general are below standard for a hotel of this price in Glendale.

The vent in the shower was absolutely disgusting full of dust.

Upon checking into my room that was supposed to be sanitized because of Covid, I found crumbs on the sofa cushions, and when I lifted the cushions to open the sofa bed there were even more crumbs! Disgusting!!

Sewage water came up through the bar sink at midnight, leaving a putrid smell and destroying several of our groceries.

There was a sewer smell in both our rooms, elevator and parking garage.

Also great touch with the happy hour from 5:30 to 7:30 to get a couple of drinks at the bar and have some snacks.

The bar and restaurant were good and whilst we missed the evening reception most nights it looked like a lovely setup   themed each night in a fun way.

The bar was a welcome spot after waiting two hours to get our of the Dodgers Stadium parking lot.

And the bar staff and host were always happy and friendly.

The managers reception was good and included unlimited free drinks from the bar as well as a buffet of carrot and celery sticks, broccoli, olives,  pretzels, chips, dips, and dessert squares.

but other hotels have upped their game in customer service and the bar is higher.

Again, if you are by yourself and want to eat at the bar.

The bar staff was friendly and efficient.

There was also a happy hour in the bar area that was phenomenal.

We had wonderful service from the bar staff at night after coming back from dinner every evening,

Priscilla went above and beyond to open the bar just for us, sold us cold beverages and gave us free snacks, all with a smile -- very pleasant and helpful.

Embassy Suites by Hilton Los Angeles Glendale

smell

creditcard

free breakfast

the-bar

omelet

We met Vic our bartender at the Hilton and he did a great job recommending an Italian restaurant at city walk.

but found this more convenient for City Walk and Universal.

Walking distance to Universal and city walk.

It is right in Universal Studios too if that is your destination with a free shuttle to the park and City Walk.

Super close to Universal - less than 5 min walk which we found handy to go for dinner at City Walk or take a break from the park.

The hotel has the perfect location; you can either walk or take the hotel shuttle to go to universal studios or city walk.

Not only are you walking distance from universal studios/ city walk

They do have a schedule you can take back and forth to the restaurants and shopping by Universal (city walk),

Great location as easy walk to the park and city walk.

Another issue was that we had planned on eating at City Walk in the evening,

We had a la cart breakfast and I got a salad to go that was big enough for 2
The shuttle runs every 15 minutes to universal park/ city walk.

It's a minute walk to parks and City Walk, which is unbelievably convenient.

Closest hotel to Universal and City Walk.

We had a nice view of the neighboring hills and of Universal and the City Walk.

It’s about a 5 minute walk to Universal Studios and City walk

There is a shuttle going back and forth from the hotel to City Walk every 15 minutes.

We picked this hotel as it is within walking distance (or take a shuttle) for the universal studios and city walk.

Hilton Universal is always great to stay at friendly helpful staff nice hotel good pricing and super close to Universal studios and city walk a great time each time we have stayed .

Access to Universal Studios is awesome with their shuttle that takes you to city walk.

Again comment on service - they messed up our food credits BOTH days.

Those were surprise charges, my fault for not reading the small print on the website.

We also got constant reminders that if any of makeup will get on towels we’ll be charged upwards of $50 for each item ..

Next day when leaving garage the automatic gate would not accept out parking card and charged another $30.

We were charged $5 for delivery of utensils/napkins.

Didn’t like that the front desk charged for bottle waters.

The Diamond F&B credit is $15/day at this property which didn't even come close to the cost of the breakfast buffet at $28.

but her demands to produce a card to be scanned is something I only encounter with junior/newer staff and maybe once every 50 stays.

The bill was missing $60 in property credit.

They wanted to charge me $20 for a microwave, to warm up food that I purchased from their restaurant!

I was not charged for early check-in and was given a password for wi-fi.

They charge you $30 if you want to get into your room prior to standard check-in time.

He also mentioned that he could waive the room service charges from my room which he had never done that.

Getting out of the parking garage, my card didn’t work.

Her credit card machine was having issues and she asked the other guy to use his machine.

Upon learning that we were there for my daughter and nephew whom were apart of the choir competing on America's Got Talent (2nd runner up) he sent up a bottle of sparkling apple cider, dessert, and a congratulatory card to each of our rooms for them.

It is fortunate that we intentionally did not charge anything to the room as I feel this would have been missed by us.

Last time we visited we emailed to ask if it would be possible to get a universal studios view and we were given a fab room on the 20th floor with the view at no extra charge!

For $10 more you can upgrade to a full hot breakfast, or get a $20 credit to order off of the menu.

My family often stays at this hotel when they visit so it’s a pleasure to come by and enjoy some drinks at the hotel (good drinks are hard to come by at big hotels like this).

My family and I visited the Hilton Hotel in LA Universal and had dinner at the beautiful restaurant outside on the patio area called five on the hill.

More of a family environment, which makes sense next to Universal Studios.

Love the bar tenders vibes I would recommend it to my  friends and family.

Great option if you are visiting LA, with the family or business, it’s just a couple of hundred meters away from Universal Studios park and every 15 minutes arrives a Shuttle.

I look forward to going back with my family.

but them just going above & beyond to help my family out really convinces me that this is my go to hotel from now on!!

My family have been Hilton Honors members forever, and Diamond members for several years.

He calls guests back, he treats us (and others) like we are his family, and he is the reason we only stay at his hotel when we travel to Southern California as a family.

Otherwise, the room was nice and if I were to bring my family on vacation to Universal, I would probably enjoy my stay at this property,

After a year of Covid, my family greatly needed a vacation.

Will definitely be coming back with my family.

We were there for four nights and quickly became "part of the family".

She even had the ￼Audacity of threatening us to take the other families vouchers away.

The breakfast buffer is a bit pricey  bit wow, what a choice!

I have come to realize that my initial experiences here were priced in accordance with the Covid era when Universal Studios was closed, and have seen the prices going up accordingly with the world getting back to normal.

For a start this is not a cheap hotel and can charge up to $800 a night and for that I really expect my room to be serviced every day not just by request and that is due to expense and not the lame excuses listed on there website 
Also when classed as high end property I would had thought the room would have a shaving mirror.

but instead offered to comp one nights parking fees ($35).

The hotel is a little outdated and overpriced.

When thrown a peculiar and rate reservation system challenge, Frank Finister managed to resolve it, follow-up as promised and provide an even better experience for the future planned date of arrival.

Cost of room was around $300 per night due to the long weekend holiday.

Had he given us the correct information, we would have parked at Universal, a bit cheaper and closer.

Then, we paid for breakfast with our stay

Restaurant’s too expensive nothing really in a kids menu.

Breakfast was expensive and you must make up your own room.

However I don’t like that I had to pay for parking.

Your welcome packet, there is a threat of a $75 late check-out fee if you don't vacate the room by 11:30am.

but get 3 and half stars, because the parking should be included and not excluded from the price.

You shouldn't be questioned over simple and well-documented pricing schemes.

It was just overall disappointing for what we paid.

We stayed at this Hilton by Universal Studios because it's close to the park and they have a shuttle that takes you to the CityWalk.

walking distance to Universal studios and Shuttle is provided to which is convenient.

Located near Universal Studios with paid parking garage.

Location: Super close to Universal Studios (when returning from the park, just get in thru the ballroom entrance doors on the left)
Front desk, valet, cleaning staff Service: 10 out of 10.

The location is very close to Universal Studios.

The location of this hotel was walking distance to Universal Studios as well as Universal city walk.

Excellent, we enjoyed our stay so close to universal studios!

`Hilton app key card
`Proximity to Universal Studios
`Pool is open late (12am)!

The location is really close to universal studios, they have a shuttle that goes there.

As absolutely close to Universal Studios as you can stay.

We wanted to stay close to Universal Studios due to having our 2 kids with us.

The room was the location was perfect I would recommend the location if you're going to Universal Studios it's close enough to walk.

Great place to stay and enjoy being within walking distance to Universal Studios, and amazing view of the park.

Kevin, employees Tori, Brenda, Virginia, in the Pool servers everyone’s did great job, excellent customer services and the view to the hotel close to Universal Studios Park and the City view it’s spectacular, to get up and see up the falcon fly is beautiful experience to tourist and visitor to the Hilton Los Angeles Universal Studios.

Great location 
right next to Universal Studios
Walking distance from the theme park
great service
clean and accommodating
valet parking , no issues
I booked two rooms one for the boys and one for the girls, no issues with rooms.

The location was convenient since it was very close to Universal studio.

I picked the Hilton due to its close proximity to Universal Studios.

I was impressed with the overall ambience of the hotel and it's proximity to Universal Studios and Citywalk made it perfect for our vacation.

Other than that the property is close to Universal Studios and shuttle service was appreciated.

Very nice hotel, friendly helpful staff and the location while visiting Universal Studios is great only a 5 minute walk to the entrance, or a convenient shuttle.

location was perfect for Universal studios you could walk or there was shuttle service to the park.

The hotel is a 10 minute walk from Universal Studios and CityWalk.

Location: The location of this hotel is great with 10 mins walk to the Universal Studios entrance. 2.

The hotel is a 10 minute walk to Universal Studios.

Good location for walking to universal studios and city walk - even for the children.

It was about a 6min walk to universal studios, and if we didn't want to walk there is a free shuttle that'll take you to Universal City Walk.

The walk to universal studios was 5 minutes.

It is a 5 minute walk to Universal Studios and City Walk (which is a food and retail complex next door to the studios).

We walked to universal studios from the hotel.

Though the hotel is large, it was easy to navigate and was a quick walk to Universal Studios (about 10 minutes) then we used their shuttle on the way back from City Walk (since we were exhausted by then).

The property is only 8 mins walk from universal studios and a Shuttle service all day long .

The hotel was a 5 min walk to the Universal Studios front gate, also a short Lyft/Uber ride to the Hollywood Bowl, Warner Brothers' Studios, Griffith Park/Observatory and the Hollywood comedy clubs.

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