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(855) 605-0316

555 Universal Hollywood Drive, Los Angeles, CA 91608-1001

Hilton Los Angeles / Universal City

4.3

699 reviews

Trip advisor
family
proximity universal-studio
universal-studio walk
city walk

03/17/2020

-

Very nice hotel, friendly helpful staff and the location while visiting Universal Studios is great only a 5 minute walk to the entrance, or a convenient shuttle.

03/05/2020

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location was perfect for Universal studios you could walk or there was shuttle service to the park.

01/10/2020

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It’s about a 5 minute walk to Universal Studios and City walk

11/20/2019

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The hotel is a 10 minute walk from Universal Studios and CityWalk.

11/17/2019

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Location: The location of this hotel is great with 10 mins walk to the Universal Studios entrance. 2.

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09/22/2021

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I look forward to going back with my family.

09/14/2021

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but as family members.

09/12/2021

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but them just going above & beyond to help my family out really convinces me that this is my go to hotel from now on!!

09/07/2021

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Family trip/Gold HiltonHonnors member

09/02/2021

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My family have been Hilton Honors members forever, and Diamond members for several years.

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09/02/2021

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Next day when leaving garage the automatic gate would not accept out parking card and charged another $30.

08/23/2021

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We were charged $5 for delivery of utensils/napkins.

08/23/2021

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but wanted to charge $75.

08/18/2021

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Didn’t like that the front desk charged for bottle waters.

07/29/2021

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The Diamond F&B credit is $15/day at this property which didn't even come close to the cost of the breakfast buffet at $28.

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09/13/2021

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walking distance to Universal studios and Shuttle is provided to which is convenient.

09/08/2021

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Located near Universal Studios with paid parking garage.

09/07/2021

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Location: Super close to Universal Studios (when returning from the park, just get in thru the ballroom entrance doors on the left) Front desk, valet, cleaning staff Service: 10 out of 10.

08/08/2021

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The location is very close to Universal Studios.

08/07/2021

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The location of this hotel was walking distance to Universal Studios as well as Universal city walk.

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07/31/2021

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Walking distance to Universal and city walk.

07/13/2021

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It is right in Universal Studios too if that is your destination with a free shuttle to the park and City Walk.

06/27/2021

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Super close to Universal - less than 5 min walk which we found handy to go for dinner at City Walk or take a break from the park.

06/25/2021

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The hotel has the perfect location; you can either walk or take the hotel shuttle to go to universal studios or city walk.

05/06/2021

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Not only are you walking distance from universal studios/ city walk

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09/13/2021

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Parking overpriced.

09/08/2021

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Cost of room was around $300 per night due to the long weekend holiday.

09/02/2021

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Had he given us the correct information, we would have parked at Universal, a bit cheaper and closer.

08/23/2021

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Then, we paid for breakfast with our stay

08/18/2021

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Restaurant’s too expensive nothing really in a kids menu.

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7025 Franklin Avenue Hollywood, Los Angeles, CA 90028-8603

Magic Castle Hotel

4.6

455 reviews

Trip advisor
family
ice cream
walk-of-fame
soda

08/07/2021

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This place is an old apartment building which was converted into a hotel.

07/15/2021

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The building is an older apartment building.

03/21/2021

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As the hotel website says, the hotel is a converted 1950’s apartment building, and they may have been exempted from adding an elevator. The pros, (washing machines!!)

06/23/2020

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This is an older building so there is some noise transfer between rooms, and breakfast is in the courtyard so you may like to request an upper floor room if you are looking for a sleep in.

11/24/2019

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but it was honestly more like a run down apartment building that has been well taken care of.

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03/21/2021

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As the hotel website says, the hotel is a converted 1950’s apartment building, and they may have been exempted from adding an elevator. The pros, (washing machines!!)

02/25/2020

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It is a bit dated and there is no elevator so don't go if you want luxury,

02/05/2020

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The hotel website makes it very clear there are no lifts and that does mean lifting your luggage up to your own room.

11/24/2019

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There are no elevators, there's lots of stairs, and some rooms (like ours) are right next to a freeway.

10/14/2019

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There are no lifts and baggage needs to be carried upstairs.

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03/21/2021

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The only problem for me: stairs, lots and lots of stairs.

03/07/2020

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Our room was up two flight of stairs, so if you have mobility issues, please ask for a room on the ground floor.

12/09/2019

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In the morning we were having breakfast down stairs and the owner came up to our table my husband mentioned how bad the bed was.

11/24/2019

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There are no elevators, there's lots of stairs, and some rooms (like ours) are right next to a freeway.

05/24/2019

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The room was up some stairs

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09/30/2021

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Rooms are like efficiency apartments from the 1950s (space and kitchen for families).

09/13/2021

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Large suite that easily accommodates a family.

08/07/2021

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The "apartment" was extremely spacious for our family.

07/29/2021

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This was hands down the most enjoyable stay my family has had in a long time!

07/15/2021

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We were a family of 5 (2 adults, 3 kids).

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09/13/2021

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Location a stone throw from the Hollywood Walk of Fame.

04/11/2021

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So close to the walk of fame that we could push a full double stroller there in under ten minutes.

09/16/2020

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This is hands down the best hotel to stay in if you want to be close to the Chinese Theatre, Hollywood walk of Fame and Universal Studios (one stop on the train).

06/16/2020

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We walked to the Hollywood Walk of fame and got a great tip to east at In and Out Burger (also within walking distance).

03/07/2020

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Location wise, it was perfect for tourists, two blocks from the TLC Chinese and Dolby Theatres and Hollywood walk of fame, Ripleys, Jimmy Kimmel Live theatre, El Capitan and Hollywood and Highland mall.

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08/31/2021

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And soft serve ice cream all day & evening.

07/30/2021

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The kids loved the ice cream and Popsicle phone.

07/22/2021

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Servicing is their specialty: Free sodas, snacks, popsicles, soap supplies & ice cream.

07/15/2021

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Unlimited snacks at the front desk, ice cream machine, unlimited soda, popsicle phone.

07/07/2021

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Kids liked the variety of free snacks including soft serve ice cream, full size candy bars, and chips.

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07/22/2021

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Servicing is their specialty: Free sodas, snacks, popsicles, soap supplies & ice cream.

07/15/2021

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Unlimited snacks at the front desk, ice cream machine, unlimited soda, popsicle phone.

07/01/2021

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My kids thoroughly enjoyed the ice cream, soda and snacks, and loved the popsicle phone.

04/29/2021

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Heated pool, free ice cream, popsicles, soda and snacks!

04/27/2021

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Free soda and water, tons of free snacks, free Popsicles, free ice cream.

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09/30/2021

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You could hear loud children thundering outside your room at all hours as they do.

09/13/2021

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The place possibly needs updating in many aspects (my biggest issue was the dated loud A/C units),

07/22/2021

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Used sound machine to not hear street noise.

04/27/2021

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but usually my sister and I are a constant.

06/23/2020

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This is an older building so there is some noise transfer between rooms, and breakfast is in the courtyard so you may like to request an upper floor room if you are looking for a sleep in.

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(323) 746-1043

1160 North Vermont Avenue, Los Angeles, CA 90029-1729

Hollywood Hotel

4.6

281 reviews

Trip advisor
family
free breakfast
omelet
bus station

08/23/2021

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but he didn't charge me for having a 3rd person in my room.

07/19/2021

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I do not suggest any EV user charge their car here if they don’t have a Tesla.

05/21/2021

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The only head's up is that they charge for enclosed parking

04/12/2021

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We were disappointed to be notified when we checked in that parking is an additional charge, $30 a day!

12/04/2020

-

The hollywood hotel took us in at the middle of the night without a credit card and no hassle.

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03/18/2020

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His omelets and maple waffles were delicious.

03/13/2020

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And the breakfast was good, especially the amazing service of Hugo, an employee that served not only a great omelet

02/02/2020

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The free breakfast is amazing, Hugo makes the best omelets I've ever try.

01/02/2020

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Friendly and happy to serve up delicious omelets or waffles.

12/29/2019

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We literally had a chef fresh cook us omelets and a waffles of different sizes.

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09/29/2021

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The courtyard was a nice place for family dinner.

09/26/2021

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Defenetaly stay again and I would recommend to any family member or friend.

09/19/2021

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but pil and the hh is family.

09/12/2021

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but Pil moved somethings around for us and treated us like family, would recommend this hotel with no problem.

09/09/2021

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A family go to in hollwood.

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08/07/2021

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Heads up though, they aren’t doing the sauna or free breakfast because of Covid,

04/15/2020

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Breakfast was included (didn’t eat their) plus a bar area open for cocktails and drinks in the evening.

03/29/2020

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There is laundry, a bar (Opens in the evening, a nice secluded pool with seating and lounge chairs, small dinning area that serves complimentary breakfast where Hugo can make you a fantastic omelette to start your day.

03/24/2020

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We chose this hotel as it offered free buffet breakfast.

03/03/2020

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The breakfast was fabulous (not always the case with an included breakfast) and the sauna was an amazing feature.

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09/22/2021

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There's also a Metro station just one block away, I noted.

07/23/2021

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The hotel is located right next to the metro station as well which saves you money on Ubers.

04/01/2021

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Location is good metro station is just 2 mins by walk.

02/04/2020

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Metro station (Vermont / Santa Monica) is very close - Universal or Hollywood civic center is few station from hotel.

12/11/2019

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The neighbourhood seemed very well policed and is conveniently positioned between two Metro Stations.

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(877) 875-1604

1755 North Highland Avenue, Los Angeles, CA 90028-4403

Loews Hollywood Hotel

4.3

533 reviews

Trip advisor
family
hollywood view
chinese-theatre
universal-studio

09/13/2021

-

Dave your time and money if you want a family friendly place to stay!

08/22/2021

-

If you're traveling as a family even better.

06/23/2021

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We didn’t want to expose ourselves or family to that type of environment, which is unfortunate because we probably would provide a lot more business for this hotel.

03/16/2021

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Rooms are clean, family friendly.

03/05/2020

-

It’s as if I was home and my family would wave me off and receive me back.

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08/25/2021

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From the billing to the smell of each of the three rooms we got moved to, I will not be back

08/08/2021

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However, if we went over that 1 1/2/ hr allowance, then we were informed we would be charged half of room cost until 6pm or another whole day charge if after 6pm.

06/15/2021

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These surprise charges were deceptive and, truly, disappointing.

05/25/2021

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Key card access only elevators and they have a small area in front for dogs/pets to do their business.

05/07/2021

-

N/A

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09/09/2021

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Good security to keep out the riff-raff. LOL The room itself is nothing special (except we paid extra for a view of the Hollywood sign.)

09/01/2021

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I stayed for four nights - My room was on the 20th floor and had a great view of the HOLLYWOOD sign - Hotel personnel we’re friendly and curious - The hotel is in the perfect location for sit-seeing on foot.

06/23/2021

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We paid extra for a Hollywood sign view

06/10/2021

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Beautiful pool with views of the Hollywood sign.

04/25/2021

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We loved that we had an amazing view of the Hollywood sign behind the hotel and Jimmy Kimmel Live was right acoss the street.

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08/22/2021

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Universal Studios is close and there's even babysitting services available.

08/17/2020

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The hotel is a stone throw away from Hollywood Boulevard, a short Uber ride to Universal Studios and a few mins walk from Mel’s Diner.

04/12/2020

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We arrived a day early and decided to visit Universal Studios which was only a short taxi ride away!

02/19/2020

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I dislike how they're engaged with Universal Studios.

02/03/2020

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Great hospitality from staff and good location for tours to Universal Studios, Beverly Hills, Santa Monica and Malibu.

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09/20/2021

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They don't offer room service which is ridiculous for a hotel in this price range.

09/16/2021

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Long story short I paid $250+ per night, my room was contaminated with blood on the BR floor and shower curtain.

09/10/2021

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The issue came when I used a Third Party to pay instead of going straight through the Hotel.

09/01/2021

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but it's too expensive not to offer in room dining, most of the restaurants in the area were closed by 10pm and 7Eleven/other liquor stores are your only other food choices. .

08/08/2021

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However, if we went over that 1 1/2/ hr allowance, then we were informed we would be charged half of room cost until 6pm or another whole day charge if after 6pm.

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09/09/2021

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The location is unbeatable as you are part of the Hollywood & Highland complex adjoining the Dolby Theater and TCL Chinese Theater.

08/22/2021

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The hotel is less than a block away from The Chinese Theatre and Madame Tussauds is maybe 2 blocks.

06/10/2021

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The Hollywood Walk of Fame, Chinese Theater, and Hollywood and Highland are literally steps away.

04/14/2021

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Hotel was conveniently located one block from Hollywood Blvd and the walk of fame, Mann's Chinese Theater.

03/09/2020

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Nice rooms, helpful staff, and just a few steps around the corner to see the Walk of Fame, Grauman's Chinese Theater and many other attractions.

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(323) 736-5970

7000 Hollywood Boulevard, Los Angeles, CA 90028-6003

The Hollywood Roosevelt

4.4

410 reviews

Trip advisor
family
chinese-theatre
walk-of-fame
hollywood-boulevard

08/02/2021

-

Great location for walking Hollywood Boulevard and convenient to many restaurants.

07/28/2021

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We had the most amazing views of Hollywood Boulevard, the Hollywood sign, Hollywood high school, and more!

07/07/2021

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As locals, we really appreciate the Hollywood Roosevelt Hotel- it truly is a beautiful getaway right off of Hollywood Boulevard.

05/15/2021

-

N/A

02/20/2020

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With a location that cannot be beat across the street from the Chinese Theater, guests literally step right out to the stars on Hollywood Boulevard.

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09/27/2021

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There are many choices for hotels throughout LA and I was disappointed that The Roosevelt was resting on its history and not offering consistent customer care nor paid attention to details like basic room maintenance.

09/27/2021

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They even argued over how we were going to pay for it…we spent $800 in less than 24 hours there on the room and multiple meals and drinks, and it took multiple calls to figure out who was paying for the shipping for my wife’s purse and which account.

09/15/2021

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The standard rooms are much smaller than other hotels of this rating and this price,

09/04/2021

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N/A

06/03/2021

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Only negatives are the cost of valet (but it’s Hollywood) and the lightning controls in the room are bizarrely confusing.

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09/15/2021

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I stayed here to attend an event and the Chinese Theatre which is across the street from the hotel.

08/02/2021

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My corner suite overlooked the Chinese Theater, the Magic Castle, and the Hollywood sign on one side and Hollywood High School on the other side.

07/19/2021

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We were able to see the Hollywood sign - Yes (((The Hollywood sign))) and the TLC Chinese Theater and the Walk of Fame from our window; good looking out, Jay!

07/14/2021

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The Chinese Theater, the Dolby Theater and shopping are right across the street.

06/25/2021

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It had a great view of the Chinese theater and the strip.

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09/27/2021

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There were no robes (although there were flip flops which if you used them, you'd be charged for them) and the TV could not maintain a steady signal.

09/16/2021

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Liked that the hotel elevators required a key card to get to your floor.

09/15/2021

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Some billing issues on the way out the door in that they charged me for my room stay twice,

06/01/2021

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During checkout, i was told my charges plus pending vellet parking BUT i never had vallet parking. Then he just said "ok, you're good."

04/04/2021

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Use it to buy discounted credits for food and late check out with it.

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09/15/2021

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Walked back to the hotel and wanted to enjoy a cocktail with our family & friends.

08/29/2021

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Everyone was so nice and polite and I can't wait to return with my family.

08/28/2021

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The pool scene is vibrant and bustling with young families, gorgeous youths waiting to be discovered, and older sedate gentlefolk all enjoying the lush oasis in the middle of a noisy throbbing city.

07/31/2021

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After hearing about the Hollywood Roosevelt for years, I did not hesitate to book a room for my family's Cali vacay.

07/26/2021

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We visited LA to see family and decided to do stay at at this historic hotel right across from Grauman’s Chinese Theate.

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09/16/2021

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The hotel is in a good location right on the hollywood walk of fame.

07/19/2021

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We were able to see the Hollywood sign - Yes (((The Hollywood sign))) and the TLC Chinese Theater and the Walk of Fame from our window; good looking out, Jay!

01/24/2020

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The location was perfect, close to the Burbank Airport, walk of fame, and a Starbucks!

01/07/2020

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All-in-all still the best place to stay in on the walk of fame.

12/30/2019

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It is in a fabulous location, right on the walk of fame.

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888 S Olive St, Los Angeles, CA 90014-3006

Level Los Angeles - Downtown South Olive

4.4

198 reviews

Trip advisor
family
basketball
movie
valet parking

05/04/2021

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They never mentioned even a word that they will charge me like $60 per day for parking.

04/09/2021

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We came in one evening and we would usually use our key card to come in the building now there is a security detail questioning who you are and what room you are going to.

03/26/2021

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And they wanted to only credit me 40 saying that was the difference between the room which is untrue.

11/21/2019

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but there is a much cheaper public lot next door, and the elevators are a hassle because you need your room card just to access your floor and it doens't work well, but those are minor compared to the benefits this beautiful, well run place offers

10/04/2019

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We were again able to get super early check in (9am) and late check out (6pm) for only a small extra charge.

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07/10/2021

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The place reeks of marijuana.

07/02/2021

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Smoking is supposedly not permitted and fines are assessed,

02/16/2021

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Downstairs is a Zoo people walking around not following any rules, smoking weed like nothing.

09/07/2020

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We got to our floor which stank of marijuana smoke and there was thumping music coming from a few different rooms on that floor (I think it was 9). After getting into the room quickly noticed that the floors were sticky (maybe beer?)

01/20/2020

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All of the above are minor issues that I can deal with, the final straw is, when we continued to smell weed for multiple days, even after calling the management to complaint about it.

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10/26/2019

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The valet parking was definitely 5 star as the attendants were quick, courteous and elegant.

10/13/2019

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Very good location (downtown Los Angeles) comfortable beds with very clean sheets View from the balcony was very nice The valet parking was excellent Close to a lot of good restaurants and supermarkets

08/30/2019

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Valet parking available.

08/04/2019

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Like before, the first you come you will be very politely welcomed, if it’s the valet parking guys or the guest service desk.

04/20/2019

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The valet parking was quick.

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12/19/2019

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There were really nice poolarea, basketball court and plenty of room to sit and spend time around fireplaces.

10/04/2019

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The gym, pool, basketball court and other facilities are still a big draw for us and really feels like you are a resident rather than in a hotel.

08/21/2019

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Best pool area, basketball court, and outdoor theater.

08/04/2019

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Basketball court, ping pong or table football at the pool area is great and also we noticed the machines at the pools for helping people with disability to enjoy the pool also,that’s great!

08/02/2019

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In the evenings we had a drink on the sprawling terrace while the kids played basketball, giant connect four and table tennis.

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04/22/2021

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Also my fiancé left his camera charger in the previous room we were staying in & I inquired several times about rather housekeeping found it or not & no one got back in touch with me.

04/16/2021

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Security will kick you out without a refund.

04/09/2021

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We came in one evening and we would usually use our key card to come in the building now there is a security detail questioning who you are and what room you are going to.

02/16/2021

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The strict rules only apply to those that are buddies with the security.

02/16/2021

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The 4 person rule to each room due to covid is only enforced to couples Not huge groups stand outside and look up if you don’t believe even the so called security guards are oblivious to what’s going on up their,

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07/28/2021

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The staff provided a personal touch for my stay, providing a sense of family in a new and unknown place, truly making it feel that I am at home for my living experience in Los Angeles.

07/10/2021

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It used to be nice very well kept family friendly home away from home .

07/02/2021

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The all-suite property was perfect to accommodate by family, and I was intrigued at the prospect of finding a base for long-term work in downtown LA.

09/05/2020

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N/A

06/30/2020

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If you thinking LEVEL is ideally located, convenient, a good deal, and ideal for a family (since you can get multiple room suites, you are WRONG.

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07/18/2021

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The evening roof top cinema was awesome.

09/23/2019

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The building is shiny and new with incredible amenities: huge, fully equipped fitness center (there's a peloton room even), fabulous pool, rooftop terrace, outdoor movie theatre and meeting rooms.

08/21/2019

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Best pool area, basketball court, and outdoor theater.

08/02/2019

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There is even an outdoor cinema.

08/02/2019

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Next to the pool and basketball court, they have an area where they show nightly outdoor movies.

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07/10/2021

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It’s filled with young loud party seekers.

04/09/2021

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but now I see the guests are very young party goers who seem to be having parties in the suites which we did not encounter the first time we stayed there.

02/16/2021

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but if your a small party of 4 be prepared to have a knock on the door and tell you lower your music.

09/07/2020

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The lobby was very loud and the elevator area was crowed with people waiting to go upstairs.

09/05/2020

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N/A

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(213) 688-7777

900 Wilshire Blvd Vehicle entry on 7th St. between Figueroa and Francisco, Los Angeles, CA 90017-4701

InterContinental Los Angeles Downtown

4.2

689 reviews

Trip advisor
family
rooftop bar
city view
modern

06/25/2021

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Room 6631 was on the highest level for rooms and in the corner so we had great views of the city.

06/17/2021

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The rooms are spacious and offer incredible views of the city.

05/07/2021

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The room was a one bedroom suite with almost 360 views of the whole city.

08/21/2020

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The pool deck is located on the 7th floor (as is the gym which was open) and provides great city views, loungers, and free cabanas.

06/07/2020

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Try to take some neat photos of the city panoramic style as it's absolutely breathtaking.

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09/14/2021

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The hotel is very modern

07/10/2021

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The hotel is very clean and most importantly the bathrooms are modern and clean, with no tubs/bacteria.

05/06/2021

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In fact, its a very modern and stylish Hotel which accommodate individual and corporate guest all year long,

09/30/2020

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The hotel has always had a modern, minimalist design,

08/28/2020

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The staff there was professional, the rooms were modern, and the location is as convenient as it gets.

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07/28/2021

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It was never charged to the credit card given to the server.

06/04/2021

-

N/A

04/26/2021

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And we were charged the $50.60!!!!!!!

09/30/2020

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but there is a charge.

02/23/2020

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Oooh sorry we further investigated and there is an issue with the credit card on file.

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07/27/2021

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We spent our evening watching the sunset from the rooftop bar which I highly recommend!

04/30/2021

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Rooftop bar is amazing.

09/27/2020

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but the roof top bar was open.

05/07/2020

-

N/A

02/22/2020

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The rooftop bar was nice,

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09/23/2021

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We found this inconvenient considering most times we had to use an elevator full of marijuana smoke.

09/14/2021

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You take the elevator from ground level to 70th floor then take another elevator down to your room which is very inconvenient.

07/30/2021

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I wish there was a fridge in the room and I wish the elevator system wasn't so goofy.

07/07/2021

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I'm almost certain half the elevators were offline despite the hotel clearly being at or near capacity.

07/05/2021

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But every time I enter or leave, literally, 50 people are waiting in line for 3 elevators.

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09/23/2021

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but the furniture looked cheap and worn, even stained in places.

07/30/2021

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But I didn't have to pay for it.

07/28/2021

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My daughter told the server not to bill the tap to the room we were going to pay with a card.

07/09/2021

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but everything in LA is expensive.

07/07/2021

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but I've had my share of luxury travel on other continents (hehe), and despite some very premium pricing this place was nowhere close.

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06/05/2021

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We travelled to LA to get together with extended family (all VAXed) and stayed at the Icon because it was central to all the things we were doing that weekend.

01/06/2021

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Overall, I enjoyed my birthday weekend with family because of other activities/adventures outside of the hotel.

08/21/2020

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We just finished a 4 day/3 night stay at the InterContinental, and my family had a great time.

02/23/2020

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We stayed here last weekend for valentine's weekend and decided to come back for a staycation this weekend since we got our family to watch our boys.

01/31/2020

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I booked this hotel for my family because of all the high ratings, excellent reviews, and central location in downtown L.A. My family and I were not disappointed!

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(844) 631-0595

711 South Hope Street, Los Angeles, CA 90017-3803

Sheraton Grand Los Angeles

4.5

318 reviews

Trip advisor
family
club lounge
lounge staff
friendly

09/23/2021

-

Thanks for being a part of our LA family.

11/14/2019

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It definitely is a beautify property and The Bloc is a very trendy family friendly place.

11/03/2019

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I invited my family to the Dia de Los Muertos festivities in Olvera Street (7 of us total stayed in three rooms).

11/03/2019

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Invited my family to the Dia de Los muertos festivities and stayed at our favorite hotel The Sheraton Grand Los Angeles.

10/21/2019

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It was like a family, Lupe, Catalina, Minnie , Bianca and the gentleman on the night shift,to name a few.

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04/23/2021

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Also, due to the cheap rates, the other guests at this hotel were really scary - fighting in the lobby, pot smoke in the hallways, etc.

01/13/2021

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Parking was a hassle and very expensive.

10/23/2020

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AVOID THIS PLACE AT ALL COST!

08/27/2020

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Parking is exorbitant at 54 bucks a day.

07/12/2020

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Also parking across the street was expensive and a nightmare.

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02/08/2020

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I see a lot of positive comments on the lounge staff on Tripadvisor and mostly I think they are deserving of this praise

12/05/2019

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Shout out to the club lounge staff of Manuel Juan and Josselyn.

11/14/2019

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The club lounge staff were all friendly.

11/05/2019

-

The staff on the lounge floor are great.

10/24/2019

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Juan - the Sheraton club lounge attendant is super hospitable, attentive, and very friendly.

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04/23/2021

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The club lounge is still closed, so, in lieu of club service, we could take one complimentary item from their snack set-up in the lobby.

03/03/2020

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This top notch hotel (excellent club lounge, functional gym, attentive staff and nice rooms) is made better by the presence of one of their staff members: Veronica Navia.

02/17/2020

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but again the club lounge was good for evening snacks and breakfast in the lounge also tasty.

02/08/2020

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We went up to the Club Lounge and we were heated greeted by Lupe.

01/30/2020

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The hotel’s Club lounge is placed on the 26th floor with a great view, nice interior and great food selection and service - the Minnie is a superstar!

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09/05/2020

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Got up to the 19th floor and as soon as I stepped out of the elevator, my senses captured the nasty smell of marijuana. Disgusting!!!

05/23/2020

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When they helped me move we had to take the service lift as their lifts are so incredibly slow!

02/18/2020

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They have four elevators, and it took close to 45 minutes and finally taking the service elevator for us to actually get down to the lobby because it's just jam packed and nothing was stopping at our floor.

02/15/2020

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No complaints about the bigger space, just didn't like to be at the far end away from the lift and having to drag my heavy luggages on carpeted aisle.

01/03/2020

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But then we got to our room and the elevator noise was unbearable.

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04/23/2021

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The staff were friendly, helpful and attentive.

09/05/2020

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Check-in was quick and the associate was friendly.

05/07/2020

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Carolina and Juan cater to your needs, are so friendly and nice, gave us recommendations on what to do, and spoke to our children about life in LA versus PA.

03/08/2020

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They are friendly, always busy making sure all of the guests are getting what they need.

03/03/2020

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She has an easy, friendly smile and her ability to quickly read a situation led to the recovery of my cell phone! The ability to seamlessly blend professionalism with a genuine personality ain’t easy :)

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(844) 631-0595

333 Universal Hollywood Drive, Los Angeles, CA 91608-1095

Sheraton Universal Hotel

3.9

214 reviews

Trip advisor
family
proximity universal-studio
city walk
universal-studio walk

09/22/2021

-

Went on vacation, she made our breakfast experience memorable as if we are visiting a family.

09/14/2021

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My family and I will definitely stay there again.

09/12/2021

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We enjoy led it so much that we will refer family and friends and definitely be back again to visit.

09/09/2021

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My family was treated well in and outside the hotel - most of all at The California Restaurant.

08/29/2021

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Will recommend this hotel to all my friends and family and will also be posting a review on Yelp!

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07/20/2021

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The second day we were charged the full amount for the breakfast

02/09/2020

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but when we were charged it was a completely different price - the items were differently priced on the receipt.

01/28/2020

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We are also a Bon Voy member and a Founders Card Member which provides a higher tier level also.

01/13/2020

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however for an international guest the cost to use our own mobile is charged at a much higher rate.

01/01/2020

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Where are the USB ports for phone charging ??

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09/16/2021

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One of the best parts is that Universal is only like a 7 min walk away, plus they have a shuttle that takes you to the Universal City Walk.

09/14/2021

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Just about name it and you’re within walking distance and the hotel provides a shuttle service to and from Universal and City Walk.

07/13/2021

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The hotels in universal city walk (a row of restaurants and shops in universal city) are fancy and touristy.

08/30/2020

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Convenient to Burbank Airport and a nice walk to City Walk at Universal Studios.

03/11/2020

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Location of hotel is right next to Universal Studios and City Walk.

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08/30/2020

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Convenient to Burbank Airport and a nice walk to City Walk at Universal Studios.

01/11/2020

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This hotel has a fantastic location with a free shuttle every 15mins directly to city walk and Universal studios.

07/21/2019

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The hotel is about an eight minute walk from Universal Studios and City Walk,

03/07/2019

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It's about a 10 minutes walk to Universal Studio.

01/28/2019

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It is a 10 minute walk to Universal Studios/City Walk area and there is a free shuttle that runs every 10-15 minutes.

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02/06/2020

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but the elevators have had issues and my biggest beef is noise from adjoining rooms you can hear every word which isn’t appreciated at 1 or 3 am

01/26/2020

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The trush in looby in front of elevator is stay for days.

01/15/2020

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I've been through broken elevators (only one working), phones not working (imagine in an emergency), powerless shower, smell of sewage in the room (20th fllor),

01/02/2020

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Cons: Dirty room poorly maintained Broken elevator 15 minute wait for elevator 15 minute wait at check in Broken phone system for entire hotel during entire stay Completely disinterested and unconcerned staff Pros: Nice bellman who gives good directions

12/30/2019

-

The elevators were not greatly reliable and very slow.

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08/27/2021

-

Being so close to Universal Studios was excellent!

08/09/2021

-

We had a great time and we were so close to Universal Studios so it was a win win for the whole family.

03/10/2020

-

We picked this hotel based on it's proximity to Universal Studios and it was great for that.

02/17/2020

-

The hotel is walking distance to universal studios and about a 10 minute drive, or less to Warner brothers, paramount and disney studios.

01/14/2020

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Our family stayed here to be close to Universal Studios and we are glad we chose this hotel.

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08/30/2021

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That was a huge expense for them that they didn't need to do.

07/20/2021

-

Parking was expensive,

06/19/2021

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My brother stayed and paid for a king and he mentioned that his bed was smaller than normal.

03/10/2020

-

You have to pay to park and there is self parking.

02/22/2020

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Cheap plastic finish and old smell.

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(213) 214-0261

939 S Figueroa St, Los Angeles, CA 90015-1302

Hotel Figueroa - Unbound Collection by Hyatt

4.6

339 reviews

Trip advisor
family
valet staff
staples-center proximity
friendly

09/29/2021

-

Lizeth the lady at valet was really nice throughout our stay and helped us every time we needed something.

08/25/2021

-

Lizeth from valet was very helpful , and the valet team made our stay more pleasant.

08/24/2021

-

Valet guys always greet you with a smile and no request is too big.

08/10/2021

-

Shout out to Lizeth , eddie and chris from valet for helping us with our car.

07/26/2021

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Upon arrival the valet greeted us kindly and when we walked in through the front doors of the hotel a young man at the front desk welcomed us enthusiastically.

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09/29/2021

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All staff members were helpful and friendly.

09/29/2021

-

but the staff is really friendly and fast.

09/28/2021

-

The staff was very friendly and helpful.

09/25/2021

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I think the receptionist realized the faux pas and was instantly friendly.

09/09/2021

-

Staff was helpful and friendly.

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07/30/2021

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My room was small

05/30/2021

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The rooms are small,

04/03/2020

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The room may have been small

03/09/2020

-

Small rooms

03/09/2020

-

Our room was small and had no chair.

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08/11/2021

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Eventually, I had to call Hyatt's main line after my trip and the customer service redeemed the issues for me.

08/02/2021

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FYI - apparently calling for a lyft mid day on Wednesday are a problem.

08/01/2021

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but kitchen got pretty backed up because the place was busy and they seemed short-staffed, so might call ahead if you're on a tight timeline.

07/26/2021

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N/A

06/15/2021

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making sure front desk knew to call us when vendors arrived instead of us having to go up and down to let them up the elevators).

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09/26/2021

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People are out late and want to eat and hang out with their friends and family.

09/26/2021

-

We booked two rooms for a family group.

09/01/2021

-

I had an amazing stay visiting my family in LA and I would most definitely return in the future.

08/10/2021

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Great for families and pet friendly.

07/28/2021

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We will definitely recommend to friends and family! !

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09/22/2021

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Very comfortable hotel in a great location very close to Staples Center.

09/20/2021

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Situated near the Staples Center and downtown Los Angeles, it made it easy to travel with Metrorail from the airport.

08/26/2021

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Not only a wonderful location close to the Staples Center, LA Live and USC, it has two restaurants and a comfortable bar with friendly and helpful staff.

01/11/2020

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Hotel Figueroa didn’t disappoint; close to the staples center and LAX, I loved the location.

12/18/2019

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It’s close to the Staples Center, it’s amenities and the mall.

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