We also enjoyed walking through there; the hotel is within walking distance from the beautiful City Hall as well as lots of dining and shopping options.

The wedding was held nearby at city hall so we walked over there with Suki in tow.

The hotel is on a big block with an interior courtyard that is adjacent to the impressive city hall dome.

Room #839 this time, with a nice view of the Pasadena City Hall.

After around 8pm, City Hall lights up and offers a great view.

@ An Asian Museum and City Hall are close.We were in for the CrueleFest concert at the Rose-bowl.

The best part about this hotel is its location, which is across the street from city hall and walking distance to many shops and restaurants.

The property is very convenient to the scenic City Hall area and there's a service station (AM/PM) nearby .

The City Hall at night is also a great attraction.

but all was quiet by 10pm
Hotel is close walking to old downtown, and cutting through city hall makes quick work of it, too.

I booked as a Marriott Bonvoy and was given a room away from the elevators facing the back of the hotel and Pasadena City Hall (I believe).

Well maintained and good service, nice in house restaurant and adjoining the entire City Hall complex with restaurants and bar.

The pool and hot tub provide incredible views of the city hall and downtown area.

There are a lot of historical buildings in the area such as the city hall building and a couple of churches all of which are very close by.

The hotel is clean, updated, and the pool overlooks Pasadena City Hall.

The hotel had a beautiful outdoor eating area and gardens, and we were right next to the beautiful Pasadena City Hall.

We had a nice view of mission like city hall.

Nice location, near restaurants, shopping, with great views of City Hall.

location is great and has a beautiful courtyard next to city hall.

The view of City Hall is absolutely outstanding, and the outline of City Hall on the blinds was such a charming touch.

They triple charged me for one valet service.

We were charged twice for the same night.

If you like dirty rooms, unexpected construction, and being charged an extra $300 above what’s on your receipt - this is the hotel for you.

It's a ChargePoint charger so it's slow and about $1 per hour to charge.

I had to call three times to get the charges to my family reversed, because they claimed it was taken care of when it wasn't.

Also was emphatic that NO ONE would let me in without an actual plastic card.

A couple of days after checking into the rooms, I noticed there was a charge on my credit card for $247.

Would never stay here again and working on disputing the charges to get funds back.

Upon checking out, there was no $2 balance.

I was not made aware of this charge nor was I give.

although more incidental charges than in years past.

I really do not believe a Westin/Marriot property would allow this and still charge.

I returned at 10pm to find a card on my door stating engineering visited and solved the A/C issue.

Appalled, I went over and asked why they were charging for water.

I was told the only thing they could do was give us 1/2 off the valet charge.

I pointed out that this had happened the day after Christmas, when my laptop was in my room, my son’s new iPad, cash, gift cards, etc.

They could have waived one night of valet parking charges or made some other overture,

I was overcharged at least $20 a night, no apology, no communication, they charged $40 over the quoted rate.

Long story short, after speaking with BONVOY, only the GM could honor the money paid as a credit to the same priced uncanceled room.

They have EV chargers on site that are free to use and are part of the ChargePoint network.

The junior suite room is spacious, with a 2 TVs, sectional sofa, built in desk, and free internet.

Or better yet, just give the water for free to all guests, especially after having to be awaken in the middle of the night!

This hotel is within a couple blocks of Colorado Blvd with a free hotel shuttle that will drop you off and pick you up until around 10:45pm.

We also used the printers near the lobby to print some tickets for Universal and the hotel happily stored our luggage on our final day while we made the most of seeing the area bag free.

but they have a free shuttle to drop you off and pick you up again.

The best part of this hotel by far would be utilizing the free shuttle to anywhere within a 3 mile radius of the hotel.

Their location is good and they have a free Shuttle taking and picking up within 3 Miles!

Yet, when we asked for a complimentary breakfast, drink or free parking, they say no.

Anyway all that is minor-------------------this hotel is a pure gem----also free usa today----and maps of pasadena-----

Thank you for making the trip great and stress free.

One of the greatest things was that they have a free shuttle anywhere within 3 miles of the hotel which we used several times because it was so cold when we were there.

At check in, the clerk listened to what was important to us (wifi and breakfast) and delighted us with some complementary passes.

The front desk person gave me free drink tickets for the lounge after she found out it was my birthday - very nice.

Tip: Make sure to get your access code at checkin for free WiFi.

I am an SPG member, so I get the hotels basic wifi for free.

We loved that the Westin provided free shuttle service up to 3 miles from the hotel and until 10:45pm.

I appreciate that the room came with free bottled water

If you want to swim a complementary ride is provided to go to the Sheraton and use their facilities.

This is a great location for hitting up local dining spots on foot.

We ate at a local fav “ Lucky Boy” 1 block away .

They have some great extras, like complimentary local shuttle within 3 mile radius, complimentary coffee in the lobby.

They will take you to and from the convention center and to local restaurants.

There were design touches that reflected the local architecture and character - notably, shutter-enclosed windows facing West and some tile and paint choices that made me feel relaxed and part of old town Pasadena, which I could see directly outside both windows!

Close to food and shopping was able toward to the local stores , have dinner, shop and relax.

The staff were very helpful regarding local restaurants and nearby shopping.

Hotel is in easy access to a lot of local area events and locations.

Surrounded by an array of restaurants and the hotel has a van to take you to a local destination and pick you up!

The hotel was clean, the food was good and the location was very convenient to all of the local attractions and to the freeway.

The hotel offers a nice breakfast. We also ate brunch at Central Park Cafe (takes reservations: local spot!)

The hotel has a shuttle to take guests to local destinations within a 3-mile radius.

Proximity to the local, bustling shopping district is a key factor for choosing this property.

The Pasadena Half Marathon is a great local race and to have a shuttle available to drop you at the start about 2 blocks away AND pick you up.

Our company was set-up as a vendor for 2 local events right around the corner from the hotel and we required more assistance than I was comfortable asking for.

What is even more surprising is how close and  convenient it is to see alot of the local tourist sights of Los Angeles,Hollywood,the Wilshire District, USC and UCLA.

and a great location to hit the local areas .

Hotel offers a shuttle for guests to local shopping and restaurants.

She checked me in and later in my stay answered some questions about local shopping etc.

In this day and age when you can go down to your local . .

We were told that they will call us when the room is ready.

Ant the worst was that a left and expensive blouse in my room and made five phone calls to staff, housekeeping and the hotel manager.

Front desk had no discretion to correct the error while we were still at the property and referred us to accounting, and after multiple unreturned calls over a 7 day period, I had to rely on the Bonvoy Ambassador desk for help.

Were told to call tech support for wifi access and that they knew about the safe

The phones were ringing and the guests not sleeping, 
while our next door neighbors continued their shrieking.

- Business center is in the “Living Room” area of the lobby, where the music is too loud to have a work call.

We were told we would receive a call back with that information— ANOTHER LIE!!!!

I spent hours on the phone and via email to move my reservation by 1 day only for 1 of the rooms out of 2.

We call the front desk, and Chris answered and I'm like hey I think I talked to you last night about the shower and we just tried to shower again and it's still messed up!

My only gripe is housekeeping hours, in that I left my iphone charger in the room and when I realized I had done so at 5 PM on the afternoon of check out, that department handling lost & found had already closed for the night.

At each pool visit, I had to call the hotel from my cell to request pool towels and then hover until they arrived so they other pool goers would not grab them all.

I explained what Bobby had said to us on the phone, and apparently he told the manager that he never told us the jacuzzi was open.

After that time calling, I was always redirected to voicemail.

I called their manager and left a message and he never even gave me the courtesy of calling me back.

They have a shuttle van that will take you around the convention center area, in case you don't want to walk.

though small, had ample storage space, location is convenient, shuttle service was quick and helpful (driving sometimes a bit aggressive).

Check-in was quick and easy, and all of the staff were friendly, informative and helpful - we took their free shuttle bus to the Huntington, which was a great bonus!

the hotel has a free shuttle bus that will take you anywhere within a 3 mile radius of the hotel.

Very close to a wide range of things to do and restaurants and the free courtesy shuttle was genius

One BIG perk is the 3-mile radius free shuttle to take you wherever you want in that area.

The courtesy shuttle driver Mark is also so attentive and informed about the area and the customers needs.

The complimentary shuttle to Old Town was very helpful.

The other great thing here was the shuttle--it was like a personal limo and the drivers will pick you up and drop you off anywhere within a few miles radius pretty much on-call.

Actually the shuttle will take you any where within a 3 mile radius.

Shuttle to the shops in Pasadena was available and easily arranged.

Everything walkable - great restaurants and Starbucks for we addicts….love this hotel, will be back - $22 valet parking is best deal in town!

The parking valet took my car keys and I asked for change for a $10 to give he and the other valet a tip and he kept the entire thing for them both.

Used valet parking every day and they were all courteous and fairly efficient.

The valet parking staff at the hotel was great.

Nice pool area, room was clean, fresh, valet parking perfect and staff spot on and friendly.

Our experience with individual staffers was top-notch - check-in, valet parking, gift shop, bartenders & servers all warm, friendly, professional and efficient.

The valet parking and concierge were most cordial, the saving grace of our 3 night stay.

the hotel and unless you plan to keep your car in the garage for your entire stay (no in/out privileges) - spend the the extra dollars and go with valet parking.

There were several people that appeared to be parking valet.

Any time I wanted to get my car those guys at valet parking got it for me in less than few min( thanks you ).

Valet parking is an incredibly reasonable $17 a night and the valet guys were great.

The Huntington is a drive away (the valet parking at the hotel is 17 dollars a night and extremely efficient)

Reasonably valet parking or self parking available.

Valet parking was very efficient and very reasonably priced.

I recommend Valet parking because easier.

The gym was fairly modern, and the outdoor pool had a nice view.

The room we received was a room on the 9th floor with a view of the nearby parking garage.

This room has nice views, comfortable beds and good service.

Our room on the 9th floor gave us views of the San Gabriel Mountains and City Buildings.

I've stayed in rooms throughout the hotel and while some are nicely spacious or offer nice views of city hall or the mountains, others are definitely noisy, darker, and less scenic (especially those near the pool or overlooking the central driveway of the hotel).

Besides the unfortunate circumstance, the room was nice with a view.

22 Fudasho, Santa Monica Theater Arts And Choral, Skyone Celebrity Wax Museum, Gold’s Gym, Omura, Bodega Wine Bar Santa Monica, Venice Canals Walkway, Chiat-Day Building, Mo's Place, Mandala, Be Crystal Clear, Venice Beach, Venice Beach Boardwalk, Venice Beach mural, The Harbor Room, The Nail Spa, OnRope Consulting, Coyote Hills Golf Course, Sakya Buddhist Center, Fedora Primo, Pedal or Not.

Our room had a lovely Mountain View and had everything we needed.

although it had a beautiful view from the deck needs an update.

I loved the property, the outside garden and fountains near the breakfast patio and the pool area that overlooked the city!

Was given a great room, #1247, with a really nice view of the Pasadena City Hall (probably due to Platinum Elite Status).

The pool on the 4th floor as a gorgeous view

I absolutely loved the pool and hot tub and the mountain views.

Right downtown, with amazing views of all of Pasadena.

The Westin Pasadena

creditcard

phone

city-hall

valet parking

view

The stop is in the middle of city walk near Johnny rockets.

The shuttle took us to and from Universal Studios and the Universal City Walk.

the hotel shuttle to universal is also very convenient… we used to go almost every evening to universal’s city walk thanks to this shuttle.

Love the convenience of the shuttle to city walk & park too!

There are shuttles every 15 minutes that go straight to the City Walk and only takes a few minutes to get there.

It stopped at City Walk which was as short walk to the park entrance.

It's so close to the property and a nice walk to get to all the shops and restaurants at City Walk.

We whittled away the time by going to the City Walk at Universal Studios for lunch.

If you are planning a trip to Universal Studio, I definitely think this Hotel will be a great location Literary walking distance from Universal Studios and City walk.

Shuttle bus to and from Universal City Walk and Theme Park,

but the shuttle up to Universal's City Walk provided a nice alternative to the hotel restaurant.

Rooms were spacious and loved the free shuttle to city walk and Universal Studios!

Even on days we didn't go to the park we loved being able to walk over to City walk for an evening stroll.

The complimentary shuttle to Universal City walk is a great plus.

One of the best parts is that Universal is only like a 7 min walk away, plus they have a shuttle that takes you to the Universal City Walk.

Just about name it and you’re within walking distance and the hotel provides a shuttle service to and from Universal and City Walk.

The hotels in universal city walk (a row of restaurants and shops in universal city)  are fancy and touristy.

Convenient to Burbank Airport and a nice walk to City Walk at Universal Studios.

Location of hotel is right next to Universal Studios and City Walk.

The shuttle will take you to the park and City walk so you don’t need to bother with a rental car if you fly in.

Speaking of elevators, they are super slow.

but this turned out just fine as we didn't have to deal with multiple stops on the elevator.

We then went to use the elevator, and it was broken this trip too.

but very crowded with a less than par elevator system.

Angie, linda and alvino
Othewise hotel needs upgrade elevators more accountable front desk.

but the elevators have had issues and my biggest beef is noise from adjoining rooms you can hear every word which isn’t appreciated at 1 or 3 am

The trush in looby in front of elevator is stay for days.

I've been through broken elevators (only one working), phones not working (imagine in an emergency), powerless shower, smell of sewage in the room (20th fllor),

Cons:
Dirty room poorly maintained
Broken elevator
15 minute wait for elevator
15 minute wait at check in
Broken phone system for entire hotel during entire stay
Completely disinterested and unconcerned staff
Pros:
Nice bellman who gives good directions

The elevators were not greatly reliable and very slow.

The only issue was the terribly slow elevators

The hotel was under construction, so some of the elevators were out.

I wish the elevators were working better they are quite slow and the parking garage it quite dirty a lot of litter strewn about.Great location !

Waited more than 15 minutes to check in and 10 minutes for an elevator due out of service

Unfriendly front desk staff

Club lounge dingy and poor quality catering
This hotel is in need of updating or new ownership

It seems impossible to me that a hotel this size has issues fixing their elevators.

One of the lifts was out of action which was a little inconvenient and they gave us a $30 credit against breakfast the next day.

But in general a very nice hotel, close to the park, courtesy bus is a great bonus.

A really good hotel to stay in if visiting Universal Studios, especially with the free hotel shuttle service.

Jerry at the front desk was super helpful he informed us that since we booked the club level room we had free access to the Sheraton club lounge throughout our whole stay, which was 4days.

We used the free shuttle service which was very convenient.

If you can get it free as part of your room, that is the way to go.

The club lounge is such an added bonus: I love the hot breakfast (and warm welcome from Maria) every morning.

They run a shuttle in conjunction with the Hilton which is next door and this is a FREE service

We took the free shuttle twice -- other times -- we walked up and back to Universal Studios and I am 66 years old!!!

They even provide a free Shuttle to and from the Universal Walk.

The Hotel has a Blip Lounge which has descent Breakfast and evening O'rdevers ; If you are plantinum member the lounge is free to access, others can Pay to get in. .

If you don't want to walk there is a free shuttle that will take you to the park, runs every 10-15 minutes.

My room was very clean and the view of the Universal Studios Minion was an added bonus.

It is very convenient for walking to Universal Studios or taking the free shuttle.

however they offer a free shuttle every 15 minutes!

If you have free time…you can’t get any closer to Universal  theme park.

however, luckily for my event, it was free.

Hotel also offers a free shuttle to the universal theme park and tou can see the park from the upper floor rooms.

Local stay with above excellent service at the club lounge -  super helpful staff!

If you just want to see the sights stop by the concierge and they can provide you will a list of local spots to see.

They were super helpful with Local information While having great conversation.

I have stayed at many hotels in the area being a local, and now that I've tried this hotel I won't be staying anywhere else.

The location is great parking in line with the other local hotels at $30 per day self park (on site).

On a positive the concierge was very helpful, - there was some great local restaurants- a short uber drive away, out of the tourist trail, it is close to Universal and to the subway- which allowed travel easily into the city and to Santa Monica.

You just have to pay and see what comes back to you.

A bit disappointed for a Sheraton and the price.

I did feel that prices were very expensive for what was on offer, breakfast seemed to cost a lot of money compared with what was available.

One thing I'd like to say though, there's no laundry facility at the hotel, so if you are staying for a few days like us, be prepared to hand wash light items, or pay dry cleaning fees.

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