Was in town for a convention, the hotel truly was a home base.

The unique look of this hotel caught my attention and since I knew I'd be visiting the Los Angeles area for a convention, I had to stay at Hotel Figueroa.

If I ever come back to LA(even if it's not for a convention), I will stay here again!

I stayed in a Junior suite with my sister, I was in town for a fitness convention, the convention center is easily walkable at .3 miles away.

Right downtown LA and close to sports and convention venues.

The staff during my meal times were very tentative and did not forget about me since I was alone for a work conference and convention.

Stayed at the Hotel for a large convention next door.

I was in town for a convention and this hotel allows you to feel like you are staying at a resort.

A must stay for the Convention or Staples Center.

I'd happily stay here again even without a convention discount.

This is a very nice boutique hotel with good access to the convention cento and Crypto Arena.

Nice property, clean and modern, within shouting distance of the LA Convention Center, Staples Center and LA Live.

Staple center is only an 8 minute walk and the LA convention center is only a 12 minute walk.

The hotel’s location was ideal for me since it was a short walk to the LA convention center.

This is my new LA Convention hotel for sure.

It’s the best option if you are attending to the staples or the convention center.

I walked each day to my event at LA Convention Center saving me $45/day parking.

Stayed there for a convention and was very pleased.

If you need to go to the Convention Centre, I highly recommend this amazing boutique hotel.

Ver well located Hotel in the heart of Downtown LA, walking distance to Staples Center, Convention Center and Malls.

The Figueroa never misses, whether it’s with Victor and the team at check-in or dinner and drinks at the Sparrow.

), keen eye to details, daily fresh brewed coffee drinks, hotel design (sooooo chill & stunningly beautiful), carefully curated artwork, flavors of the drinks and food, in-room amenities, and location cannot be beat!

Food and drink services overall were good.

The whole vibe of the place is lovely and clean, the staff were all friendly, kind, and helpful, and the food and drink options felt fresh, healthy, and delicious.

Hotel Figueroa is great to visit for drinks and food.

In the winter, we loved to hang out in the large lobby area near the fireplace sampling their wonderful cocktail drink selection.

but when it comes to the food and drinks here, I was truly blown away.

The location was great and many of the downtown tourist spots were easily accessible on foot; Food and drinks at Cafe Fig were really good, and the staff were all very friendly!

On-site bars and restaurants are convenient, and we were happy with the quality of food and drinks.

Throw in the fabulous food & drink, and exceptional service throughout and you have the perfect stay.

Lots of perks and cool places to hang out to eat and drink.

Helps that the food and drink options are wonderful as well.

Love that I'm able to park and stay here when I'm in town and looking for a ppace to eat and drink without Ubering.

Dinner and drinks at sparrow were amazing too!

Be aware there are hidden fees you find out about upon arrival.

For the price, the room was disappointingly small, and the hidden "resort fees" not indicated when I booked my stay was also disappointing.

but too pricey for things not to be working.

I originally booked the Hotel Figueroa for the low cost.

We found LA to be very expensive, and if there are people at the top of the organization making more than 3-5 times the most low paid workers, it just feels greedy.

If you want to pay alot, with mediocre service, over priced drinks, and waking up at 7 am to banging pots pans buckets of their own hotel staff protesting out side your window.

but they did have a similar one for the same price - I got the drink bill and it was almost double; bad move.

We had ignored it on our prior trips because we thought it looked too expensive.

Please please please support women in your hotel by providing superior service, security and equitable pricing for women!!!!!!!!!! !

The cost of parking is little much per day ,

Cafe Fig was mediocre, food came quicker than beverages and portions were small for the price.

Only complaints about this hotel are the lack of counter space in the bathroom and the cost of valet parking (although the amount seems to be standard for the area).

Parking is very expensive and added with destination fee it really raises final price tag.

As with any hotel in a major downtown area, parking is on the expensive side at $50/night.

however, the $30 unexpected "destination fee" and $150 pre-authorization that they spring on you upon your arrival after you've paid in-full in advance are a bummer.

Another guest, seeing what was occurring, offered to pay and got us the room for one night (I paid him back in the moment because I did indeed have the money to pay,

The rooms are tiny with  frosted glass so you don't see the aircon units outside your window.The room I had was next to the lift and the staircase.

Our room was a bit on the small side (and I saw this mentioned in some other reviews),

Our room was very small and the two queen beds actually blocked the two windows (seems like a fire hazard

but small room and were surveyed on opening the hotel wifi regarding our stay so far.

The room is so small that the closet is blocking one window and there is no room to open a carry on suitcase!

Specifically, the gym is unacceptably small for a 230 room hotel.

The negatives: My room was very small- almost claustrophobic.

Very small room; too small for 2 people with 2 normal suitcases.

The rooms are unfortunately very small and cramped with small beds.

Unfortunately, the rooms are very small with limited storage for clothes (closet only), terrible lighting, and generally very dark with very little natural light from the window.

The other room was even smaller, and located directly above the bar.

but the bar is amazing and has an excellent happy hour during the week.

- Free unlimited espresso drinks/coffee at the bar all day.

Hit the pool again the next day with coffee and a muffin from the bar.

The music was thumping and the bar, restaurants, and pool were all hopping.

We loved the bar with Rafael & our waitress Stella for a late night snack on the roof top patio.

Accommodations really set the bar high as well.

I ask for a bottle of Merlot 
and there was none at the bar and the front of the house lady went downstairs and found me two bottles to choose from.

Appreciated the complimentary breakfast in the bar and lounge.

Great to just relax down in the Bar area.

At Thursday evening there was Music in the bar and lobby.

The surroundings are lovely, the pool is heated, the bar and the restaurants were wonderful, employees are lovely  and location, location, location for DTLA happenings.

Our room was mistakenly looked over for service and when we mentioned it at the front desk we were offered a free drink at the bar while we waited.

This hotel is gorgeous, from the room we stayed in to the bar and restaurant area, to the pool and outdoor areas.

I particularly enjoyed the live music on Friday and Saturday evenings in the bar area.

The bar and restaurant staff are attentive and friendly, our Hostess, Sara Joy was fantastic and makes it a great experience!

On the plus side the staff could not have been better, the bar is also very nice.

From the moment we were greeted by Jonathan to our welcome drink at the bar with Philip and Zach to the time we left, we greatly enjoyed the Figueroa.

Drinks down stairs by the bar were soooo good!

Valet personnel was great, they were very helpful and easy to work with The  front desk personnel was polite, food from Cafe Fig was very good (shrimp and grits).

Everyone was phenomenal, from check in staff to valet staff, and all in between.

It was stylish, clean and sell maintained, and the personnel, from reception to valet to housekeeping and wait staff, were extremely friendly and accommodating.

Best part of my stay was the friendly service of Jonathan  from the valet staff.

The valet attendants were all very patient and professional.

The bellhops and valets are super attentive.

This property is absolutely beautiful do not let the outside of the building scare you the food was fantastic Mauricio was perfection the valet staff absolute perfection.

The housekeeper, bartender, concierge and valet were all helpful and made our stay enjoyable.

We particularly appreciate the front desk staff, having been greeted by Fatima, the valet staff who made it so easy to access our vehicle and offered suggestions on how to navigate our surroundings, and the responsiveness of the housekeeping staff.

The front desk and valet staff were over the top nice and helpful.

The staff is helpful and friendly - especially the valet attendants and the front desk staff.

The valet employees are courteous and proactive.

The outstanding hospitality we received was impressive, always a hello, and a smile from the staff from the valet to the front desk to the housekeeper.

You will always be greeted with smiles from the Valet, Bell and Front Desk staff.

They make it so easy, The entire valet team at the hotel are super welcoming and professional.

The customer service is consistently excellent from the valet to the front desk to the food & beverage staff.

special shout out to Liz from valet for helping us out on a busy night.

Liz one of the supervisor at the valet was a very outstanding, gave the face of the hotel.

Lizeth and eddie from valet welcomed us and were super friendly , they valet our car Which we used several times and every time we did we had no problems.

Valet was efficient and pleasant, and so was the front desk.

Hotel Figueroa - Unbound Collection by Hyatt

small room

price

the-bar

valet staff

convention center

NOW FOR THE FRAUD PART- After checking out 2 weeks later i started seeing random charges from this hotel on my card for $30 then a week later another few charges $25 at a time!

They also charges us for items we never received.

Everynight there is something going on..tarot card readings, bedtime stories, themes .

I was charged the full price for the room.

I don't think the hotel's hospitality is at the caliber they're charging.

The billing at checkout was messed up and actually still not resolved.

but that's what you owe, can I have your credit card”. Seriously?

Another note is that they charge $46 per night for parking, so definitely worth factoring that into your budget as we didn't realise until we got there.

I reported this and, hopefully, won't be charged.

Its the little things that matter, and charging a resort fee for a small bottle of water per day has completely shocked me.

Even helped sneak an envelope to us during dinner (I didn’t have a way of hiding the anniversary card from my wife).

In dispute with them now unfortunately as money has been taken off my credit card over a month after I checked out.

but of course, no one at the front desk seemed to know what money was, so he had to charge the parking on his card, but they wouldn't let him leave a tip on the card.

but the taxi had the card machine not working and didn’t know even the area I was supposed to be in to catch a pre-paid bus to Vegas.

How are they able to charge my credit card without a signature and while I was not there.

We got breakfast, parking, $25pp/day credit and a slightly-upgraded room for $250 (before tax).

They claimed we had ruined the duvet and so attempted to charge us $500 - yes $500 for something we did not do!!

The only drawback was the fees of $39/night charged for the overnight parking.

although the credit was not on my bill, and my bill was $150 more than it should have been that I would not be charged.

We explained that we refused the wine the evening before and asked that she not charge us the exorbitant $39 overnight parking fee, which she indeed dropped.

The food and drinks were delicious :) The staff, characterized by their friendliness and helpfulness, contributed significantly to the overall positive atmosphere.

Petit was the perfect spot for a cozy Thanksgiving staycation with a gf - from poolside breakfast + afternoon dips to sunset dinner and drinks, and late night debauchery - it was everything we were looking for and more!

Expensive to eat and drink, with a standard latte coffee $11 US!!!

And the food and drinks on the roof are fantastic!

They have a good variety of food and drinks options.

Simone on the pool deck was extremely attentive with food and drinks (which were all very well made) , she made us feel welcome on our cabana and chatted with us when every she came by.

Great location, wonderful room, great service, and a very fun rooftop pool with great food and drinks.

Had a couple of friends over for dinner and had some tasty food and drinks at the rooftop.

The staff is terrific, the food and drinks excellent (recommend the strawberry lemonade and the grilled cheese menu).

The place is very covid safe and clean which I liked a lot, and the location is around so many good restaurants and coffee spots that it was super convenient to get food and drinks.

Delicious food & drinks, heated pool.. what more could you ask for??

We had dinner in the garden and enjoyed the most delicious food, drinks And dessert!

When we arrived we ordered drinks and food at the pool.

We enjoyed the roof top, the food and the drinks.

Within walking distance of a number of great spots for food and drinks, the Ermitage is an exciting place to see LA while staying in a cozy artful corner of the city.

Service, food and drinks were exceptional!

The food is amazing and the gypsy bar has a great selection of drinks and cocktails tailer made by the bar staff.

You can enjoy their food and drinks around the pool or you can go have it in their garden, which by the way it's so zen (lots of greens and hummingbirds come and hangout there) , you won't believe you are in LA.

Food and drink was available, and of exceptional quality.

Valet Parking is expensive at around 65$ a day

Parking is tricky because there is no overnight street parking allowed so the only option is to pay fifty four for overnight valet parking.

(Surely the $25 USD per night ‘amenity fee’ could’ve stretched to cover some Nescafé Gold Blend and a kettle ;-))
‘Great’, we thought, ‘the worst is over’, we will avoid the rooftop and park our car in the nearby parking lot to avoid the exorbitant $45USD/day parking.

For example, I had a friend meet me for lunch, and they don't validate parking, so he had to pay $15,

We paid over $330 per night for the room (that does not include parking) and stayed their two nights.

The valet parking is eyewateringly expensive and the only option as the whole area is permit parking only.

expensive parking, noisy room with partygoersall night above us expensive for the area
too soft beds and pillows the front staff was annony it is close to nothing

It would have been nice to have had a warning of the no parking during the a.m. hours.

The only give away is the valet parking in front.

We utilized the valet parking for our stay, which was quite expensive at $39 a night,

We found lots and I don't agree with the $30-40/day parking fee.

The Valet parking was 38$ which could have been less if we parked 50 meters away at a $20 a day car park.The 360 degrees views of LA from the roof top was stunning.

I paid (tip not included) 45 bucks for a negroni spaliato and a bottle of water.

but we ended up having to leave to make our dinner.. seems petty but these are the minor details you're paying premium for.. 
- Service in general was slow.

Yet the Bohemian feel of the Ermitage does not come at the expense of comfort or luxury, as is sometimes true in the Old World.

Worst service in a restaurant ever had, yet expensive.

We had paid around 350-400$ per room (we booked 2 rooms)

We did notice a large number of people by the pool who weren’t staying at the hotel, taking up space from those of us paying to stay there, which was a little annoying, as room rates were not cheap.

The lovely rooftop could not overcome the very low quality of our overpriced room.

The prices are very high for the condition and the rooms.

**ENTER JULIO TO THE RESCUE**

Without me ever having to ask, Julio offers to pay for mouthwash to be delivered to me via his own app and phone and let me reimburse him via Venmo.

You should pay for drinks - coffee or juice.

This caused us to pay significantly more in last minute room rates.

but should you be on an expense account, do not miss!!

but for the price there is simply no excuse for the apparent lack of training of staff and general poor service.

And I would never pay rack rates here-it's totally not worth that rate and in fact barely worth the $199 rate I did pay per night.

but the rest of the experience was mediocre and for the price - not acceptable.

The rooftop pool is a perfect place to relax.

Who wouldn't want to stay at a place that has a 24 hr heated saline rooftop pool!!!???

The rooftop pool, a serene haven during the week, transforms into a lively hub on Fridays, Saturdays, and occasionally Sundays.

The rooftop pool deck was the highlight, and lounge chair reservations are available.

Was looking for a hotel with a good rooftop pool, and this fit the bill perfectly.

Spent one night here, the pool and rooftop area is 24hrs, cabaret show that day was amazing, and it was an enjoyable stay!

We had cocktails by the rooftop pool while occasionally going for a dip.

From the greeting we received from the friendly and kind valet staff, to the cool and eclectic vibes you get when you pass through the ivy covered entrance, to the beyond comfortable rooms, to the stunning and fun-filled rooftop and pool, to the endless amount of entertainment, to the delicious room service, to the staff that go above and beyond, to the delicious drinks and amazing bar staff at the Butterfly.

The rooftop pool is so nice (and heated) and the view of LA is simply gorgeous.

This hotel has so much charm, from the amazing front desk personnel to the beautiful rooftop pool and gorgeous food.

The rooftop pool is exceptional, not to mention the fire pit and the Master Room..

sunny and warm weather at a roof top pool & lounge.

From the welcome staff to the director, Troy Berry, and the historic rooftop pool, this is the unforgettable cherry on top of any business or personal trip.

Highlights included the wonderful staff, easy check in (room was upgraded), the rooftop pool (Fri-Sun reservations required), evening shows, and the most comfortable beds.

Great property with a unique, sexy rooftop pool vibe.

They have a very nice rooftop pool as well.

Food was delicious and arrived quickly, and the 24-hour rooftop pool was the best part.

We decided to grab a drink in the local neighborhood before our dinner on the rooftop.

The staff, the food, the restaurant and rooftop experience are all one-of-a-kind.

Bar, restaurant and rooftop pool were very pretty (and busy!).

Rooftop restaurant is available to book on OpenTable

Highly recommend having a breakfast or lunch on the rooftop restaurant, definitely one of my favorite parts of the hotel.

I love the whimsical decor, the comfortable, spacious room, the irreverent Euro vibes, and especially the magical rooftop restaurant.

I was fortunate enough to check out Petit Ermitage this past weekend based on another friend's recommendation who said the rooftop dinner alone would make the stay worth it.

I had the pleasure of having dinner at the private rooftop restaurant and attending the burlesque show after and it was truly an amazing experience.

Enjoyed a four-course dinner with my boyfriend and a visiting friend from Australia in celebration of Valentine's Day at the rooftop restaurant at Petit Ermitage.

I also had lunch on the rooftop which was very good.

The hotel’s rooftop restaurant offered delicious food, amazing drinks and a breathtaking views.

We relaxed on the roof top after dinner on the day beds, under the heat lamp, and cosy blanket, with twinkling lights and the stars above!!

The rooftop restaurant is also outdoors, with most tables having their own canvas privacy curtains and space heaters in this private, tropical-feeling, exotic space.

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