NOW FOR THE FRAUD PART- After checking out 2 weeks later i started seeing random charges from this hotel on my card for $30 then a week later another few charges $25 at a time!

but Troy on management would only send a bottle of wine and comp food and beverage charges.

I was charged the full price for the room.

I don't think the hotel's hospitality is at the caliber they're charging.

The billing at checkout was messed up and actually still not resolved.

Another note is that they charge $46 per night for parking, so definitely worth factoring that into your budget as we didn't realise until we got there.

I reported this and, hopefully, won't be charged.

Its the little things that matter, and charging a resort fee for a small bottle of water per day has completely shocked me.

In dispute with them now unfortunately as money has been taken off my credit card over a month after I checked out.

but of course, no one at the front desk seemed to know what money was, so he had to charge the parking on his card, but they wouldn't let him leave a tip on the card.

but the taxi had the card machine not working and didn’t know even the area I was supposed to be in to catch a pre-paid bus to Vegas.

How are they able to charge my credit card without a signature and while I was not there.

We got breakfast, parking, $25pp/day credit and a slightly-upgraded room for $250 (before tax).

They claimed we had ruined the duvet and so attempted to charge us $500 - yes $500 for something we did not do!!

The only drawback was the fees of $39/night charged for the overnight parking.

although the credit was not on my bill, and my bill was $150 more than it should have been that I would not be charged.

We explained that we refused the wine the evening before and asked that she not charge us the exorbitant $39 overnight parking fee, which she indeed dropped.

We asked for some parmesan cheese for our pasta, this took so long it arrived after I had finished eating my pasta – which the waiter clearly saw and did not apologise for – and then oddly we were charged $2 for the cheese which is a first in any restaurant I have been to in the world!

When we arrived at the front desk, the person in charge was talking to another hotel guest and he did not even say "hi" or "i"ll be with you in a minute" very basic stuff, nothing.

I had to ask for help with my bags when I was leaving as I was struggling to carry them down a few stairs and they charged me for the breakfast that they said they would not do.

The food and drinks were delicious :) The staff, characterized by their friendliness and helpfulness, contributed significantly to the overall positive atmosphere.

Petit was the perfect spot for a cozy Thanksgiving staycation with a gf - from poolside breakfast + afternoon dips to sunset dinner and drinks, and late night debauchery - it was everything we were looking for and more!

And the food and drinks on the roof are fantastic!

They have a good variety of food and drinks options.

Great location, wonderful room, great service, and a very fun rooftop pool with great food and drinks.

The staff is terrific, the food and drinks excellent (recommend the strawberry lemonade and the grilled cheese menu).

The place is very covid safe and clean which I liked a lot, and the location is around so many good restaurants and coffee spots that it was super convenient to get food and drinks.

Delicious food & drinks, heated pool.. what more could you ask for??

We had dinner in the garden and enjoyed the most delicious food, drinks And dessert!

We enjoyed the roof top, the food and the drinks.

Within walking distance of a number of great spots for food and drinks, the Ermitage is an exciting place to see LA while staying in a cozy artful corner of the city.

Service, food and drinks were exceptional!

The food is amazing and the gypsy bar has a great selection of drinks and cocktails tailer made by the bar staff.

Food and drink was available, and of exceptional quality.

Food recommendation: Marrow Burger
Drink recommendation: Matcha Libre
Special thank you to general manager Nico, who goes above and beyond to create and incredible experience for his guests.

The stylishly quirky details in the rooms and throughout the hotel are delightful, the food and drinks are divine, and the staff is like family.

I'd happily spend the whole day on the roof by the pool - the food and drinks are excellent too.

The rooftop bar/restaurant is still the main pull for the hotel and it's a wonderful place to have a few evening drinks and a bit of food.

Funky and cool venue with exceptionally friendly and relaxed yet efficient staff with a slightly eccentric fit out, marvellous show on Friday nights and interesting pop up clothing and accessories store on the weekend, topped with a restaurant amongst flowers and a pool environment that just calls out to you to relax, lounge and drink cocktails all day long.

Valet Parking is expensive at around 65$ a day

Parking is tricky because there is no overnight street parking allowed so the only option is to pay fifty four for overnight valet parking.

(Surely the $25 USD per night ‘amenity fee’ could’ve stretched to cover some Nescafé Gold Blend and a kettle ;-))
‘Great’, we thought, ‘the worst is over’, we will avoid the rooftop and park our car in the nearby parking lot to avoid the exorbitant $45USD/day parking.

For example, I had a friend meet me for lunch, and they don't validate parking, so he had to pay $15,

We paid over $330 per night for the room (that does not include parking) and stayed their two nights.

The valet parking is eyewateringly expensive and the only option as the whole area is permit parking only.

It would have been nice to have had a warning of the no parking during the a.m. hours.

Lastly, you are not in NYC and should not be charging almost $40 per night for parking.

Not at the desk, or for ice, or parking valet.

My only negative point is the car parking which comes has a shock as I was not aware.

Charging $36 a day for hotel parking is outrageous.

When you get there, they don't tell you that the parking is 34$ per nigh.

I paid (tip not included) 45 bucks for a negroni spaliato and a bottle of water.

but we ended up having to leave to make our dinner.. seems petty but these are the minor details you're paying premium for.. 
- Service in general was slow.

Worst service in a restaurant ever had, yet expensive.

We did notice a large number of people by the pool who weren’t staying at the hotel, taking up space from those of us paying to stay there, which was a little annoying, as room rates were not cheap.

The lovely rooftop could not overcome the very low quality of our overpriced room.

**ENTER JULIO TO THE RESCUE**

Without me ever having to ask, Julio offers to pay for mouthwash to be delivered to me via his own app and phone and let me reimburse him via Venmo.

but for the price there is simply no excuse for the apparent lack of training of staff and general poor service.

And I would never pay rack rates here-it's totally not worth that rate and in fact barely worth the $199 rate I did pay per night.

but the rest of the experience was mediocre and for the price - not acceptable.

I believe this approach is the worse possible one: I am the customer, I pay my dues and I want to experience the hotel which I am staying in normally.

Food is very expensive at the hotel as well .

The rooms are shabby, the shower barely adequate, the staff self-important, the rate overpriced for what you get.

however on check out I was hit with a $30 dollar per day resort fee!!!!!

The rooftop pool is a perfect place to relax.

Was looking for a hotel with a good rooftop pool, and this fit the bill perfectly.

Spent one night here, the pool and rooftop area is 24hrs, cabaret show that day was amazing, and it was an enjoyable stay!

From the greeting we received from the friendly and kind valet staff, to the cool and eclectic vibes you get when you pass through the ivy covered entrance, to the beyond comfortable rooms, to the stunning and fun-filled rooftop and pool, to the endless amount of entertainment, to the delicious room service, to the staff that go above and beyond, to the delicious drinks and amazing bar staff at the Butterfly.

The rooftop pool is so nice (and heated) and the view of LA is simply gorgeous.

This hotel has so much charm, from the amazing front desk personnel to the beautiful rooftop pool and gorgeous food.

sunny and warm weather at a roof top pool & lounge.

From the welcome staff to the director, Troy Berry, and the historic rooftop pool, this is the unforgettable cherry on top of any business or personal trip.

Highlights included the wonderful staff, easy check in (room was upgraded), the rooftop pool (Fri-Sun reservations required), evening shows, and the most comfortable beds.

Great property with a unique, sexy rooftop pool vibe.

They have a very nice rooftop pool as well.

Food was delicious and arrived quickly, and the 24-hour rooftop pool was the best part.

The rooftop pool and lounge / restaurant area is simply one of the loveliest in the city and the rooftop staff is gracious and kind, especially when we stayed during COVID.

After dinner, we relaxed on the private rooftop by the pool, kept warm with heat lamps, and and enjoyed a night cap while we gazed up at the night sky.

I had the pleasure of staying on the 4th floor (their top floor) which comes with access to their private rooftop pool and the hotels two personal concierges - Taylor and Sergio, both of whom helped make my trip super memorable.

The rooftop pool bar is gorgeous, with great service.

Everything about Petit Ermitage was absolutely perfect for us: from the delicious breakfast to lounging in luxury by the rooftop pool to sleeping on the most comfortable pull-out couch in the world.

The beds were remarkably comfortable, the rooftop pool was well-heated and deeply relaxing, and the service was stellar.

The staff, the food, the restaurant and rooftop experience are all one-of-a-kind.

Highly recommend having a breakfast or lunch on the rooftop restaurant, definitely one of my favorite parts of the hotel.

I love the whimsical decor, the comfortable, spacious room, the irreverent Euro vibes, and especially the magical rooftop restaurant.

I had the pleasure of having dinner at the private rooftop restaurant and attending the burlesque show after and it was truly an amazing experience.

Enjoyed a four-course dinner with my boyfriend and a visiting friend from Australia in celebration of Valentine's Day at the rooftop restaurant at Petit Ermitage.

I also had lunch on the rooftop which was very good.

The hotel’s rooftop restaurant offered delicious food, amazing drinks and a breathtaking views.

We relaxed on the roof top after dinner on the day beds, under the heat lamp, and cosy blanket, with twinkling lights and the stars above!!

The rooftop restaurant is also outdoors, with most tables having their own canvas privacy curtains and space heaters in this private, tropical-feeling, exotic space.

We then had a truly romantic dinner on the rooftop in the Garden, enjoyed some live music in the Master’s Lounge, and relaxed by the pool the next day.

Looooved the rooftop restaurant which actually is better than a lot of "hot spot -restaurants" in the same area - a big plus to me!

The rooftop restaurant was lovely and the pool was chic and filled with chic-er guests.

The hotel is curated with exquisite detail from the rooms to the restaurant menu to the rooftop pool and the live music sessions they sometimes host.

We were so in love with the rooftop restaurant, the atmosphere, and the staff, so we ended up eating AND drinking a ton on the fourth floor where the restaurant and pool are located.

Simply one of the most beautiful rooftops and restaurants I’ve been to anywhere, period!

The rooftop restaurant, bar and pool were also fantastic.

We were pampered with a romantic tent for dinner on the rooftop restaurant along with taste and smells that tempted our palette.

butterfly bar and garden are absolutely magical and the restaurant at the rooftop pool was perfect!

The private rooftop where the restaurant is situated is home and sanctuary for hummingbirds and Butterflies.

Everything about my experience here was spectacular.

After dinner we had the pleasure of catching a live jazz band (the Tyler Hammond Jazz Experience - these guys play here often, definitely don’t sleep on them) in the parlor area before heading down to our amazing room.

Very friendly service,the staff was extra accommodating and just an amazing experience overall

The experience was lovely, the staff was courteous and professional.

The most exceptional and unforgettable Hotel experience I have ever had.

It's a world within a world, a delightful puzzle box of experiences that make every stay a memory to cherish.

Great experience and a very unique, private hotel.

Lovely small hotel in West Hollywood with warm hospitality and nice rooms.

From the moment you first approach the entrance to the Petit Ermitage, the best hotel experience greets you.

Amenities were provided, very good and overall a great experience.

The rooftop is always very fun and the artwork in the rooms as well as the hotel overall added to the experience.

I recommend that Keith be a role model for hospitality

My friends and I went there for a birthday and honestly it was the best experience ever!

Chic and generous environment, excellent food and wine and thoughtful discreet attention from the staff all contributed to making my get away a luxurious and rejuvenating experience.

but it's still a wonderful overall experience.

From the moment you check in you know you're in for a magical experience.

In addition, the breakfast was delicious and it truly made our experience in LA.

Cozy, great vibes and incredible staff and overall experience.

Petit Ermitage

price

parking

creditcard

rooftop pool

staying experience

rooftop restaurant

Right downtown LA and close to sports and convention venues.

A must stay for the Convention or Staples Center.

It was a very pleasant surprise that this place participated in the Los Angeles Comic Con discounted bookings; this is the best hotel experience I've had while staying for a convention.

This is a very nice boutique hotel with good access to the convention cento and Crypto Arena.

This is my new LA Convention hotel for sure.

Stayed there for a convention and was very pleased.

If you need to go to the Convention Centre, I highly recommend this amazing boutique hotel.

If your visit to Los Angeles, means a visit to the Convention centre, Staples centre , Microsoft theatre and the Grammy Museum this is absoulutely the best hotel location to be.

Are you here for work?” I say “yes, we’re here to work the convention.

Pool was lovely for relaxing after the convention.

Location is good, close to convention centre and Staples.

It is very close to major destinations - within a 5-15 minute walk of Staples Centre and LA Convention Centre.

We were attending a convention that was held in the convention center down the street — easy walk & close to a number of other restaurant (if not inclined to eat at the hotel) & entertainment options.

If I ever come back to LA in the future for a convention this is the place I will stay.

), keen eye to details, daily fresh brewed coffee drinks, hotel design (sooooo chill & stunningly beautiful), carefully curated artwork, flavors of the drinks and food, in-room amenities, and location cannot be beat!

Food and drink services overall were good.

The whole vibe of the place is lovely and clean, the staff were all friendly, kind, and helpful, and the food and drink options felt fresh, healthy, and delicious.

Hotel Figueroa is great to visit for drinks and food.

In the winter, we loved to hang out in the large lobby area near the fireplace sampling their wonderful cocktail drink selection.

The location was great and many of the downtown tourist spots were easily accessible on foot; Food and drinks at Cafe Fig were really good, and the staff were all very friendly!

On-site bars and restaurants are convenient, and we were happy with the quality of food and drinks.

Throw in the fabulous food & drink, and exceptional service throughout and you have the perfect stay.

Lots of perks and cool places to hang out to eat and drink.

Helps that the food and drink options are wonderful as well.

Dinner and drinks at sparrow were amazing too!

I look forward to my next visit to relax by the pool and enjoy great food and drinks.

but informal, the food and drinks absolutely good.

The hotel is beautiful, the food and drinks are phenomenal, and sitting poolside feels like you're at a peaceful resort.

The valet parking fee is also exorbitant, and the lot parking for overnight stay is more expensive, according to the parking attendant.

but too pricey for things not to be working.

We found LA to be very expensive, and if there are people at the top of the organization making more than 3-5 times the most low paid workers, it just feels greedy.

We had ignored it on our prior trips because we thought it looked too expensive.

The cost of parking is little much per day ,

Cafe Fig was mediocre, food came quicker than beverages and portions were small for the price.

Only complaints about this hotel are the lack of counter space in the bathroom and the cost of valet parking (although the amount seems to be standard for the area).

Parking is very expensive and added with destination fee it really raises final price tag.

As with any hotel in a major downtown area, parking is on the expensive side at $50/night.

however, the $30 unexpected "destination fee" and $150 pre-authorization that they spring on you upon your arrival after you've paid in-full in advance are a bummer.

Just note that the service fees can add up and the valet parking gets expensive.

but if I wanted to check in at 11 am instead of noon, I would have to pay $100.

You pay 30$ every day for a “hotel fee” that does not give you anything.

but you must go outside for print work because no printer .Price are hefty when booking you need to pay extra tax .There is no self parking only vallet service adjacent to hotel

Just do the right and "everyone else is doing it" is not a reason to engage in junk fees.

Overpriced for how tiny and poorly laid out the room is.

While I was basically satisfied with my stay at the Hotel Figueroa, the Hotel's lack of transparency regarding their destination fee led to my writing a poor review.

The rooms are tiny with  frosted glass so you don't see the aircon units outside your window.The room I had was next to the lift and the staircase.

Our room was a bit on the small side (and I saw this mentioned in some other reviews),

Our room was very small and the two queen beds actually blocked the two windows (seems like a fire hazard

The room is so small that the closet is blocking one window and there is no room to open a carry on suitcase!

The negatives: My room was very small- almost claustrophobic.

Very small room; too small for 2 people with 2 normal suitcases.

The rooms are unfortunately very small and cramped with small beds.

Unfortunately, the rooms are very small with limited storage for clothes (closet only), terrible lighting, and generally very dark with very little natural light from the window.

The room is too small in fact, there is no room to put in a desk.

I went to a 4 star nearbyn, that was much better than this one : small rooms, very small bathrooms, no cotons and other features in the bathroom, not enough shower gel, not enough towels for the 4 of us - very simple room with the minimum in it

Valet personnel was great, they were very helpful and easy to work with The  front desk personnel was polite, food from Cafe Fig was very good (shrimp and grits).

It was stylish, clean and sell maintained, and the personnel, from reception to valet to housekeeping and wait staff, were extremely friendly and accommodating.

Best part of my stay was the friendly service of Jonathan  from the valet staff.

The housekeeper, bartender, concierge and valet were all helpful and made our stay enjoyable.

We particularly appreciate the front desk staff, having been greeted by Fatima, the valet staff who made it so easy to access our vehicle and offered suggestions on how to navigate our surroundings, and the responsiveness of the housekeeping staff.

The front desk and valet staff were over the top nice and helpful.

The staff is helpful and friendly - especially the valet attendants and the front desk staff.

The outstanding hospitality we received was impressive, always a hello, and a smile from the staff from the valet to the front desk to the housekeeper.

You will always be greeted with smiles from the Valet, Bell and Front Desk staff.

They make it so easy, The entire valet team at the hotel are super welcoming and professional.

special shout out to Liz from valet for helping us out on a busy night.

Liz one of the supervisor at the valet was a very outstanding, gave the face of the hotel.

Lizeth and eddie from valet welcomed us and were super friendly , they valet our car Which we used several times and every time we did we had no problems.

Valet was efficient and pleasant, and so was the front desk.

She was amazed at how welcoming the staff from valet to offering to guide her through the property as she looked for me.

Friendly staff, especially Eduardo and the valet team.

The front desk and valet staff were wonderful when we cruised in late last week; the lobby is AMAZING and our room was clean,

Everyone was so kind and happy to be of service, including the valet and the gentleman who cleaned our room during the stay.

We received first-class treatment from every member of the staff, from our first encounter with Ron who escorted us in from the valet to when we said our goodbyes.

Thanks for finding my necklace and being so warm hearted as I went back to retrieve it.

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