Hotel is close to Airport, Kia Forum and Venice Beach.

The area it is located isn't too bad for being close to the airport (relatively)

Close to Airport and lots of places to eat.

A good hotel near the Airport area which is really congested.

This would have helped us make a more informed decision on where to stay, as there were other hotels near the airport area around the same price point that did include parking.

It was located close to the airport and their free shuttle was wonderful.

But there must be a better place to stay near the airport.

All in all, a good place to stay near the airport, especially if you don't need to venture out of the hotel too much.

This is a bottom end hotel for accommodations near the airport.

Great place to be if you are going to be on flight the next day because the airport is close and they have a free shuttle service to pick you up from and drop you at the airport.

The hotel wasn’t as close to the airport as I expected and the exterior is dated.

What I liked was the proximity to the airport, restaurants, and taverns.

If you're looking for a clean and comfortable place to stay near the airport then this is the place for you.

It took us over 25 mins to get to the motel, which is not near the airport.

Overall, I had a great stay and would highly recommend considering this location if you need a place near the airport.

Located reasonably close to the airport, it has a great shuttle service.

Hotel is located reasonably close to the airport, has an excellent shuttle service.

If you need to be near the airport, this is an excellent location.

Best Western Airport Plaza Inn provide complimentary airport shuttle upon request, you can call for the shuttle service whenever you arrived at LAX.

We had to call for our shuttle from the airport and the driver arrived quickly.

I arrived into LAX and needed a simple stop over with an airport shuttle.

Breakfast is value and free airport shuttle whenever needed.

Has all the important amenities including an airport shuttle.

Shuttle took us straight to the airport and Wi-Fi was fast.

The airport shuttle driver in the morning was a gem and the reason I gave 3 stars;  both parties on board were returning to LAX just to collect rental cars and he took both parties to the rental depots rather than to the airport.

Hotel rooms were ok, service at the front desk was good, shuttle from the airport was VERY slow.

The airport shuttle was available for me to take to the airport to pick up my daughter, and ride back to the hotel with her.

I called for a shuttle from the airport and it arrived in about 15 minutes.

They have an airport shuttle. Recommended.

We called for a pick up via the phonebooth in the airport and the shuttle came within 30 minutes.

There's a great taco place across the street, convenient complimentary airport shuttle, decent complimentary breakfast.

The best part of the hotel is its location as it is very close to Los Angeles International Airport and they have a complimentary shuttle to and from the airport.

The check in was fine, and the front desk was efficient and asked me if I needed an airport shuttle or wake up call right away.

Secure parking and offered shuttle to the airport with your stay.

Great service except I wish they didn’t charge for parking

As icing on the cake we were also charged per day for parking that we were not aware of before booking this hotel.

but when I arrive the woman in front desk say it was only one room, I asked why if I reserved two rooms, and she only says she can do nothing, I ask for other room and she charged me a very high rate in that room, she was always rude and bad polite, the next mornig was an Indian Woman wha also was rude and with a terrible attitude, DON´T CHOOSE THIS HOTEL TRUST ME.

Somehow my credit card was not valid and they had to use their own credit card.

Best Western charged my credit card anyway.

The parking charge was a surprise - this should be better advertised.

but there is a charge for parking which I hate.

The Weekend daytime manager Dennis wasn't even apologetic to us on their obvious billing error (the rate in the computer was $75 more than my email confirmed online booked rate including taxes/fees) or didn't even talk to us face to face or show any basic customer service 101 skills.

Our showers had 3-4 inches of water due to slow drainage, they charge $7/night for parking, the breakfast was not edible and it's in a very dirty, unsafe and unkempt area of LA.

There is a  car park  charge of 7 dollars a night to be aware of as not advised of this  until we got there .

Maid service was good, to the point of making me wonder if they were ignoring my requests to not provide service (they provide a card where you can indicate what service, if any, you require).

good breakfast negative is they charged for parking.

Write it on the card packet, that should be sufficient.

Lesson learned: always pay for everything with your credit card for record.

Almost a week later, the front desk manager emailed me to apologize and promise to refund the room charge

Answered all my questions and allowed me to check out late at no extra charge.

The front desk person need to communicate with the other people that was/were on duty when she was not there if she is the one in charge.

Particularly helpful is the free shuttle service to and from the airport.

We were pleasantly surprised by the variety at breakfast and Lisette on the front desk helped us plan an outing, stored our luggage and made us very welcome when we had a few hours wait before heading to the airport, using their free shuttle.

Close to LAX with free shuttle service that we used with friendly staff.

Free shuttle & proximity to LAX = no additional cost or wasted time when sleeps is at a premium.

The hotel is close by the airport and has a free shuttle service; no stress to reach the LAX-airport within 15 minutes.

This Best Western Hotel offers a free shuttle to Los Angeles International (LAX).

We stay 2 nights at this hotel, 5 minutes away from LA airport, hotel offers free shuttle, good big and clean room.

We were picked up from the airport with a free shuttle and the man who checked us in was extremely friendly.

They pick you up for free from the airport, just have to call them, to go back, the shuttle goes every hour for free too.

The free shuttle service only runs to and from the airport automatically before 12pm.

Closer to the airport with free shuttle service.

overall my experince was great at a very confortable rate, also dont let me forget they have free shuttle which is very helful and convinient.

Free shuttle bus to and from airport daily.

Also you could hear the building creak and moan (not the upstairs neighbors) at night.

but the setting is like a motel and the crowd is pretty ghetto.

Tons of traffic noise, shady area of town, unpleasant front desk staff, dirty towels in the bathroom.

Upon reserving the room I was a little concerned about how the neighborhood might be

The location of the hotel is not in a great neighbourhood, it is on a busy street where cars drive by constantly.

I was traveling alone and it was uncomfortable and a bit scary going to my room at night.

The neighborhood surrounding the hotel feels a bit iffy, and the room was very overpriced for what is--and what is not--offered.

This hotel seems off the beaten path and I was a bit unsure of the neighborhood.

Now we understand why it cost so much less in comparison to its neighborhood peers.

The neighborhood here isn't the best nor the worst.

Room walls are very thin and the neighborhood is not safe.

The neighborhood is not very good, traffic is constant, the hotel needs serious upgrades and the rooms are small with paper thin walls.

Avoid this place at all costs.Very seedy dirty area.Screaming heard throughout the night as the hotel is open to the streets & anybody can walk right up to your room as there is NO security.Husband & myself have lots of bites on us since leaving this place.Very dark room,basic old fashioned.Spend the extra money on different hotel.The photos on website are very misleading as it does not look like this at all.

but I didnt feel it was unsafe to be out and about around 9pm.

but for me its too far away to be so called.You have to call the hotel to arrange a shuttle .First impressions are not good -the exterior is drab and the neighborhood is not all that pleasant.

but some of the guest were questionable characters.

Can be a little noisy due to the location,

Major disturbances all throughout the night from rowdy guest fighting, loud talking, etc.

but loud enough that I was thankful I brought earplugs.

My room window faced the street (Centinela) it was very noisy, so if you are a light sleeper beware.

On the way back to mid-America from Okinawa, we wanted to spend the night in Los Angeles after the long plane ride.

but I hardly heard a peep and got excellent sleep without earplugs!

The only thing I can complain about is the very noisy rooms.

but the walls are thin you can hear people talking in rooms and outside it often woke me up it was too high priced for what you got.

The cleaning service carts made a loud rumbling noise as they passed our room.

The hotel is noisy and the facilities need upgrade.

We tried 2 rooms and both had never ending noises in the walls and ceilings.

long trip north stopping off in LA as traffic on 405 was terrible.

Location: Best Western Airport Plaza Inn, Inglewood, CA

Stay: Thursday 07/27/2017 - Sunday 07/30/2017 (3 nights)

Room: 319

First off, how about hiring and training a front desk manager that doesn't play dumb (silent) or make up excuses for overcharging your room rate TWICE!

Only complaint is the minor noise of people coming and going during the night and the air conditioning was very average.

I've traveled to Los Angeles for business via LAX airport many times over the last few years, and because of traffic issues have learned to stay close to the airport for depart considerations mostly.

Window in the room wasn't sealing properly and you could hear some street noise easily.

The overwhelming smell of must or stale air in the room could not bo overcome.

The second room was a lot less musty smelling, still smelled musty,

The rooms were horrible and smelled really bad, there were a lot of transient or welfare people staying there and I definitely did not feel safe, I will never stay here again and recommend no else stays here as well.

We got to the room the maintenance working was in room repairing smoke detector so we had to wait about 5 minutes and make sure we were getting that room.

The only downside was the smell of the room due to the AC and the internet was very slow.

When we got to the hotel there were no sign pointing to office anywhere on the  property, had to ask some guys that were sitting in their car smoking a joint in the west parking lot," in the hotel property", where the check in was, also saw a couple  of very skimpy dressed ladies, don't know what to think about that.

but cigarette smoke was definitely in the air.

There was a spot or nugget of something on one the sheets and a spoiled gallon of milk in the fridge (assume that is where the smell came from).

Unfortunately,m the room smelled old and musty like old cigarette smoke.

The floor in the restroom had yellow liquid all over the floor which appeared to be urine,

The carpet was wet either washed the same day or soaked in a spray to cover smoke smell - the room was filled with heavy smell that we couldn’t sleep the whole night .

Finally got to my room and it smelled like Pot.

Which is fine if you’re a smoker I guess.

My room smelled terribly of mold and if I hadn't just arrived from a twelve-hour flight I would have insisted on a different room (though I'm not sure if that would have been better).

allowed people he knew to break into the queue.room smelled moldy adn one of the chairs had been soiled on the seat.

There was a man smoking by our window and the service people up and down the hallway.

Best Western Airport Plaza Inn - Los Angeles Lax Hotel

smell

creditcard

quietness

neighborhood

airport proximity

airport shuttle

free shuttle

The LA Zoo, Griffith Park and Warner Bros. Studios are also within a short drive, and the Burbank airport is close for air transportation.

Best part was the location in Burbank close to the airport.

If you have to stay in LA and you are not near the airport, this place rocks!

I was low noise, the pool and hot tub were perfect, and it was close to the airport and Universal City where we took the Grandchildren..

I've tried hotels in the valley, downtown, in Hollywood, near the airport (two very nice Embassy Suites), etc.

Got an extra charge for selecting a room at early check in.

Elevator smelled horrible.they charge 100 deposit each night you stay.

but maybe a partial credit, or a credit for a future stay.

Down fall they charge additional $26 for parking per night which they deduct from $200 deposit Fee.

Not enough outlets, nothing by night stands to charge your devices.

A week after I checked out, the hotel charged me $750 for a broken tv.

and soon after we checked out on feb 20, we got over charge 50 dollars.

The only recommendation is usb outlets or plugs to charge phones with cables only.

The rooms definitely need a refresh, not up to modern standards in terms of lighting or other amenities like charging stations etc.

My only issues were the high charge for parking and WiFi.

but always bothers me that a hotel you are staying at charges you to park there.

They also notify you at checkin that they are going to charge 21 dollars a day to park at their place or you can park across the street, as they told us.

Also parked a rental car for 3 days and had charge come through in middle of the night that looks like they charged many more days

There is no phone charging outlet near the bed.

Oh and the Hilton next door charged my card to another guests room.

but need a refresh and some more amenities like charging outlets, improved layouts, new furniture and decor.

), and the usual gouging for $21 parking, and the $3.50 charge if you open the 12oz bottle of Evian on the wet bar--though they do warn about that charge.

Finally, they overcharged me for parking (which had been included in my AAA rate) and it was multiple phone calls to clear it up.

Key card did not work well in the parking garage.

The free morning breakfast is the best we’ve had from hotels that offer free breakfasts.

The made to order complimentary breakfast each morning was a big saving in our trip, and we really enjoyed it.

We took the park and stay rate which saved us a few bucks a day over the basic AAA rate
  The best part of this hotel is its free breakfasts, which you won't find at other chain motels.

Complementary breakfast was well stocked with very short lines for service.

The complimentary breakfast was better than I expected.

Great location, excellent complimentary breakfast.

Complimentary Breakfast is a good feature.

Helpful staff, and a delicious complementary breakfast to go if desired.

Daisy and Romero were amazing for the complimentary breakfast.

The complementary breakfast is a full on breakfast buffet with the staff always been extremely pleasant and helpful.

Free buffet breakfast and free happy hour the night before 530pm-730pm when you check in and each evening.

And in typical Embassy Suites style, free cook-to-order omelettes and free evening drinks.

The complimentary breakfast was very good.

But the room was clean, the free breakfast good and the beds comfortable.

Unbelievable free breakfast very delicious.

Very upscale hotel with suite instead of room + hot buffet breakfast included.

We thoroughly enjoyed the complimentary breakfast - it was excellent!

Great location, wonderful complimentary breakfast with made to order omelets, and all the amenities you could want.

The complimentary breakfast far exceeded our expectations.

The omelet station always had a line which was very long at times.

The staffs behind the bars and the omelet stations were fantastic.

There is the standard breakfast buffet (yawn) those this is supplemented with a cooked to order omelet station which is a plus.Either I did not do the exhaustive examination that some of these reviewers did or some renovation has been done since.

An omelet bar, an area with just the eggs, meat potatoes and usually pre made pancakes or half waffles.

Chef cooking omelets and wiping sweat off of his forehead.

The omelet cook knew some sign language which is super cool and impressed by deaf adult daughter.

In the morning we took advantage of the breakfast which featured eggs, bacon, sausage, cereal, omelets and other treats.

The free breakfast is excellent with the made to order omelets.

A couple of positives: good breakfast every morning with a design your own omelet station.

Breakfast was great; the omelet station was a hit.

Best Value in Southern CA for Comfortable Rooms and Amenities, Including First Class Breakfast:  Omelet Line or Full Buffet.

Breakfast was probably highlight -
The cook making the omelets was very nice.

There’s an omelet bar, an oatmeal bar with about a dozen choices of mix-ins.

The complimentary hot breakfast is fantastic, as it features made to order omelets, pastries, fruits, and hot/cold beverages.

Everything about this Embassy was terrific the staff, the suite, and the breakfast was outstanding definitely recommend the omelet.

The free breakfast included made to order eggs and omelets, bacon, sausage, hashbrowns, continental pastries and muffins, croissants, toast, bagels, hot and cold cereal and juice and coffee.

Breakfast was included and similar to other Embassy Suites with omelet station and great selection of food.

Breakfast was great with made to order omelets and good variety of food and drink.

It has a sewer problem told the manager and he was not concerned.

Leaks from the bathroom faucet and under the sink left the vanity and floor soaked, the bathroom hook fell out of the wall when a towel was hung up, the sheer curtains in the bedroom were literally in shreds, and the couch smelled so bad I couldn’t bear to sit on it.

butt and the fact that we did not ever hear from the managers manager, whatever that is, I feel really shows that they just don’t care about their customers.

but the underground parking is a bit tight and smells like a sewer so beware of that.

Toilet was extremely filthy under the rim which you could see from entering the bathroom.

Clump of hair was found in shower and sink wouldn’t drain.

Phone in the sitting area didn't work and the sink in the bathroom would fill up and just a slow drain.

My room had urine smell and no one has fixed it during our stay despite asking for it a few times.

The parking garage is disgusting and the facilities in general are below standard for a hotel of this price in Glendale.

The vent in the shower was absolutely disgusting full of dust.

Upon checking into my room that was supposed to be sanitized because of Covid, I found crumbs on the sofa cushions, and when I lifted the cushions to open the sofa bed there were even more crumbs! Disgusting!!

Sewage water came up through the bar sink at midnight, leaving a putrid smell and destroying several of our groceries.

There was a sewer smell in both our rooms, elevator and parking garage.

Also great touch with the happy hour from 5:30 to 7:30 to get a couple of drinks at the bar and have some snacks.

The bar and restaurant were good and whilst we missed the evening reception most nights it looked like a lovely setup   themed each night in a fun way.

The bar was a welcome spot after waiting two hours to get our of the Dodgers Stadium parking lot.

And the bar staff and host were always happy and friendly.

The managers reception was good and included unlimited free drinks from the bar as well as a buffet of carrot and celery sticks, broccoli, olives,  pretzels, chips, dips, and dessert squares.

but other hotels have upped their game in customer service and the bar is higher.

Again, if you are by yourself and want to eat at the bar.

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