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Search Result for “Care of the guests“ in Los Angeles

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(323) 746-1043

1160 North Vermont Avenue, Los Angeles, CA 90029-1729

Hollywood Hotel

4.6

288 reviews

Trip advisor
care
guest
free breakfast
omelet
bus station

08/23/2021

-

but he didn't charge me for having a 3rd person in my room.

07/19/2021

-

I do not suggest any EV user charge their car here if they don’t have a Tesla.

05/21/2021

-

The only head's up is that they charge for enclosed parking

04/12/2021

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We were disappointed to be notified when we checked in that parking is an additional charge, $30 a day!

12/04/2020

-

The hollywood hotel took us in at the middle of the night without a credit card and no hassle.

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03/18/2020

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His omelets and maple waffles were delicious.

03/13/2020

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And the breakfast was good, especially the amazing service of Hugo, an employee that served not only a great omelet

02/02/2020

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The free breakfast is amazing, Hugo makes the best omelets I've ever try.

01/02/2020

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Friendly and happy to serve up delicious omelets or waffles.

12/29/2019

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We literally had a chef fresh cook us omelets and a waffles of different sizes.

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09/25/2021

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Came in with an emergency and new I chose right when I came in to talk to Pil and was taken care of.

09/19/2021

-

Came in real late and Pil took care of us.

08/21/2021

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came in and talked to pil and he took care of us right.

06/09/2021

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Took great care of my family and made sure our stay was perfect.

05/06/2021

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Pil is amazing, took care of my family while i was in the hospital.

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08/07/2021

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Heads up though, they aren’t doing the sauna or free breakfast because of Covid,

04/15/2020

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Breakfast was included (didn’t eat their) plus a bar area open for cocktails and drinks in the evening.

03/29/2020

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There is laundry, a bar (Opens in the evening, a nice secluded pool with seating and lounge chairs, small dinning area that serves complimentary breakfast where Hugo can make you a fantastic omelette to start your day.

03/24/2020

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We chose this hotel as it offered free buffet breakfast.

03/03/2020

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The breakfast was fabulous (not always the case with an included breakfast) and the sauna was an amazing feature.

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10/01/2021

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Very friendly to out of town guest

09/26/2021

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Hotel keeps guests safe with MUST use room key to gain access.

09/22/2021

-

N/A

08/21/2021

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the hollywood hotel treats guest right. booking.

07/15/2021

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We were very pleased to find our room very clean and light and our guest supervisor Gustavo was amazing!!!

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09/22/2021

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There's also a Metro station just one block away, I noted.

07/23/2021

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The hotel is located right next to the metro station as well which saves you money on Ubers.

04/01/2021

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Location is good metro station is just 2 mins by walk.

02/04/2020

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Metro station (Vermont / Santa Monica) is very close - Universal or Hollywood civic center is few station from hotel.

12/11/2019

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The neighbourhood seemed very well policed and is conveniently positioned between two Metro Stations.

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(844) 631-0595

711 South Hope Street, Los Angeles, CA 90017-3803

Sheraton Grand Los Angeles

4.5

370 reviews

Trip advisor
care
guest
club lounge
lounge staff
friendly

02/08/2020

-

I see a lot of positive comments on the lounge staff on Tripadvisor and mostly I think they are deserving of this praise

12/05/2019

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Shout out to the club lounge staff of Manuel Juan and Josselyn.

11/14/2019

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The club lounge staff were all friendly.

11/05/2019

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The staff on the lounge floor are great.

10/24/2019

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Juan - the Sheraton club lounge attendant is super hospitable, attentive, and very friendly.

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09/05/2020

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Got up to the 19th floor and as soon as I stepped out of the elevator, my senses captured the nasty smell of marijuana. Disgusting!!!

05/23/2020

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When they helped me move we had to take the service lift as their lifts are so incredibly slow!

02/18/2020

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They have four elevators, and it took close to 45 minutes and finally taking the service elevator for us to actually get down to the lobby because it's just jam packed and nothing was stopping at our floor.

02/15/2020

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No complaints about the bigger space, just didn't like to be at the far end away from the lift and having to drag my heavy luggages on carpeted aisle.

01/03/2020

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But then we got to our room and the elevator noise was unbearable.

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05/24/2021

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Francisca was a housekeeper who cleaned my room and did a very good job and took personal care.

02/17/2020

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Once again Lizette took care of us in advance with a lovely upgrade as a Marriott Titanium status guest.

02/11/2020

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Lizette at the front desk was incredibly kind and gracious, and took wonderful care of us (it was my fiancee's birthday).

01/26/2020

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From the check-in with Miguel who was extra kind and thoughtful to the amazing hostess and waitress at District (hotel restaurant) who made sure I was taken care of.

12/17/2019

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As soon as it was requested, it was taken care of

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04/23/2021

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The staff were friendly, helpful and attentive.

09/05/2020

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Check-in was quick and the associate was friendly.

05/07/2020

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Carolina and Juan cater to your needs, are so friendly and nice, gave us recommendations on what to do, and spoke to our children about life in LA versus PA.

03/08/2020

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They are friendly, always busy making sure all of the guests are getting what they need.

03/03/2020

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She has an easy, friendly smile and her ability to quickly read a situation led to the recovery of my cell phone! The ability to seamlessly blend professionalism with a genuine personality ain’t easy :)

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04/23/2021

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The club lounge is still closed, so, in lieu of club service, we could take one complimentary item from their snack set-up in the lobby.

03/03/2020

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This top notch hotel (excellent club lounge, functional gym, attentive staff and nice rooms) is made better by the presence of one of their staff members: Veronica Navia.

02/17/2020

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but again the club lounge was good for evening snacks and breakfast in the lounge also tasty.

02/08/2020

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We went up to the Club Lounge and we were heated greeted by Lupe.

01/30/2020

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The hotel’s Club lounge is placed on the 26th floor with a great view, nice interior and great food selection and service - the Minnie is a superstar!

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09/07/2021

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Booked this property due to close proximity to my client's office.

04/23/2021

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Once they are able to bring back a full staff and start offering the full services that make these hotels enjoyable, and once they can raise the rates to attract a more typical clientele, I will be temped to give this hotel a 4 rating.

03/08/2020

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They are friendly, always busy making sure all of the guests are getting what they need.

02/17/2020

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Once again Lizette took care of us in advance with a lovely upgrade as a Marriott Titanium status guest.

01/09/2020

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They do have a list of amenities that you can call the guest service to request for (e.g shaver, microwave, shoe horn, etc), they will deliver to your room.

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04/23/2021

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Also, due to the cheap rates, the other guests at this hotel were really scary - fighting in the lobby, pot smoke in the hallways, etc.

01/13/2021

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Parking was a hassle and very expensive.

10/23/2020

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AVOID THIS PLACE AT ALL COST!

08/27/2020

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Parking is exorbitant at 54 bucks a day.

07/12/2020

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Also parking across the street was expensive and a nightmare.

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(310) 273-2222

300 S Doheny Dr, Los Angeles, CA 90048-3704

Four Seasons Hotel Los Angeles at Beverly Hills

4.8

166 reviews

Trip advisor
care
guest
spa
wilshire
facility

09/24/2021

-

I appreciate the credit to my room, and the setup in the restaurant for my guests.

07/18/2021

-

They take their jobs seriously, the take the FS brand seriously and more importantly, they take the experience of each guest to heart.

06/23/2021

-

N/A

10/05/2020

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The hotel is super clean and all grounds are covered to make sure guests feel safe.

05/02/2020

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We are so grateful for him and all of the staff at The Four Seasons who are showing up to work every day for the safety and comfort of their guests.

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06/27/2021

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The spa staff was also great, quite frankly, everyone there is amazing!

05/10/2020

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You can take a walk and notice all the beautiful architecture and shops nearby or you can stay in your room and get a massage or just relax.

01/05/2020

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I visited the spa for a massage.

12/27/2019

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Had a lovely spa experience.

12/11/2019

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And no extra fees for just hanging out in the spa and relaxing

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09/18/2021

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but they got me set up with a temporary key that allowed me to access gym, pool and restaurant.

07/31/2021

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* Fitness center: Airy and outdoors, next to the pool.

06/23/2021

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Mamadou, Zach and Hannah at the front desk always made us feel welcome, helped with a couple tricky issues and made sure we were able to use the fitness suite when we needed.

06/21/2020

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The tropical/citrus grove adorned atop the rooftop pool with adjacent outdoor gym is too unique for a city environment.

02/10/2020

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Great wellness room with excersise equipment and all green oriented no plastic bottles no wasted materials.

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09/24/2021

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I tip all of the time, so the staff was taken good care of on my end.

07/18/2021

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Honestly the confidence in the overall stay experience, the personal safety, along with the care and attentiveness I have experienced - and has been consistent, cant be beat.

06/27/2021

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Upon arrival, Momo, the front desk manager, welcomed us and made sure we were taken care of.

06/23/2021

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Miguel, Stevie, Brady, Robyn, Jordan, Jay and Joe took care of us almost everyday.

10/16/2020

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Thank you all for your genuine care and for all the details in the suite that made this stay “the perfect one”.

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05/16/2021

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We have stayed at the Beverly Wilshire which was also very nice

05/11/2019

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*I just want to add one more line comparing the 4seasons LA and the Beverly Wilshire.

03/19/2019

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Of course Uber is always an option to Wilshire which is a short distance or the hotel offers transportation (if available) to guests within 1 mile of the hotel.

01/21/2019

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Location helps avoid some of the congestion for Beverly Hills, West Hollywood, Mid Wilshire attractions & restaurants.

11/11/2018

-

N/A

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07/31/2021

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Didn’t use Covid as excuse for poor quality, like many places have, * Location: Meh.

01/01/2021

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Also,several buildings across from the hotel were in poor repair and very unattractive.

02/25/2020

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It's just in poor taste and it's kind of sad.

01/05/2020

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It was sadly poor weather when we visited

05/05/2018

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My husband and I are very poor sleepers and yet due to the mattress and the quietness of the hotel we got the best sleep of our lives!

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550 S Flower St, Los Angeles, CA 90071-2501

The Standard Downtown LA

4.2

374 reviews

Trip advisor
care
guest
rooftop bar
champagne
staying experience

02/21/2020

-

Having to get my card recoded multiple times or the water smelling slightly like sewage (that's not an exaggeration).

02/17/2020

-

Mold all over bathroom.

02/03/2020

-

N/A

09/03/2019

-

Sinks don’t drain well, water pressure is super low.. elevators are shaky, make loud noise and are very slow.

06/08/2019

-

Hallways seemed to smell of stale beer most of the time, oddly enough.

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03/15/2020

-

but I was surprised with a nice bottle of wine and snacks when I checked in and a note from Jordan in Guest Experience.

03/11/2020

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but we were stopped on the second floor by Jordan from Guest Experience.

03/11/2020

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Recently on my trip to the standard I was greeted by a fella named Jordan Stone & Taizja Tate from Guest Experience.

03/09/2020

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I have been a returning guest of The Standard Downtown LA for over ten years.

03/02/2020

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Jordan with guest services was so helpful in setting up our room with a cake and champagne before our arrival.

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10/17/2020

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Experiences like this and others just gave me a vibe that the hotel is a bit comfortable with its rooftop, laid back, cheeky approach to hospitality.

03/15/2020

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Thank you again stand for your hospitality.

03/13/2020

-

thank you both for making our experience so great.

03/11/2020

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but we were stopped on the second floor by Jordan from Guest Experience.

03/11/2020

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Such a great first experience at the Hotel.

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02/21/2020

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Having to get my card recoded multiple times or the water smelling slightly like sewage (that's not an exaggeration).

02/17/2020

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We asked that the minibar be cleaned our during our stay and were ignored, and then, of course, they charged us for items we never used.

12/01/2019

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Like how there’s no cover charge to go up there, so as a local I can just come to the standard, hang out, and grab drinks when I please.

11/17/2019

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Two of the three days my key card was rendered inoperable and I had to go get it replaced at the front desk, who didn't apologize and didn't check my ID to see if I was really who I said I was.

10/20/2019

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but management could supply incense or something), the branding that they slap over everything from the room cards (“Slip It In”) to the toilet paper stickers (illustration of a man pooping, as if that’s the only time you’d use toilet paper?)

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02/08/2020

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The women who molded me and recreated me into a better person, my wife, my Queen, left her Louis Vuitton purse at the rooftop bar, and the honorable security guard Jevon returned her purse in perfect condition.

02/05/2020

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I enjoyed the rooftop bar initially, beautiful views of the skyline!

02/03/2020

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The rooftop bar has an incredible view and great wine!

01/31/2020

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Went to Standard Downtown LA to meet a friend for drinks at their Rooftop Bar.

01/31/2020

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The rooftop bar was way better than I expected and the view was amazing!

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03/08/2020

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Shout to Christina and Jeffrey who took amazing care of us.

02/22/2020

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Just had a last minute stop at this great hotel - they really know how to take care of you!

02/19/2020

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Always took care of us and so nice!

12/30/2019

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Jamar took great care of us and even sent a bottle of champagne to our room.

10/23/2019

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of taking care of business.

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10/17/2020

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Here is a story i had, I went into the elevator and I was going up.

02/03/2020

-

N/A

02/01/2020

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I walked inside to ask for help with parking and heavy luggage, as there is no ramp or lift from the parking lot to the hotel.

01/02/2020

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One of the elevators was not reliable.

10/20/2019

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When I called to ask about a possible room upgrade, the room I got was directly next to the freight elevator and I was awoken at 6 am by service people’s loud walkie talkies.

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03/11/2020

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A little noisy in the AM

02/27/2020

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but had even more street noise than the first as it overlooked the end of a freeway offramp.

02/23/2020

-

N/A

02/03/2020

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They were yelling until about 2am and we could still hear them even after turning on a sound machine.

01/02/2020

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The rooms also have no soundproofing.

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03/11/2020

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He greeted us with champagne and treats while Taizja played a great set of fun tunes.

03/06/2020

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We were out downtown for lunch and we wanted to have some day drinks as well so we walked into the standard hotel met a lovely gentleman by the name Jamar Hart and he asked us to join him for a glass of champagne and dessert!

03/02/2020

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Jordan with guest services was so helpful in setting up our room with a cake and champagne before our arrival.

02/09/2020

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I met her with a warm smile and a flute of champagne upon walking into the lobby, for my first time here i couldnt have even had a better greeting.

02/04/2020

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The bottle of champagne was chilled perfectly and the bartenders were so nice and friendly.

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1060 S Broadway Downtown, Los Angeles, CA 90015

The Hoxton, Downtown LA

4.8

233 reviews

Trip advisor
care
guest
rooftop pool
rooftop restaurant
staying experience

07/25/2021

-

The rooms are small, with no desk or luggage area.

07/14/2021

-

Cons:Sadly the rooms are so small as to not be functional (we had two carry on suitcases one of which had to be in the bathroom and the other we had to move so we could get in and out of the door) The neighborhood doesn't have much nearby

07/07/2021

-

The room was small as promised,

06/27/2021

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A small room with a couple Pelotons, threadmills and some small barbells would suffice,

04/25/2021

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The rooms are a little on the small side

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07/14/2021

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The rooftop restaurant was good.

04/19/2021

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They looked after us, made sure we had a table on the rooftop for dinner.

03/28/2021

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The rooftop restaurant is nice.

03/13/2021

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The restaurants and rooftop great.

02/15/2021

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The view from the restaurant on the rooftop was beautiful at night.

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08/13/2021

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These guys put the hospital in hospitality: I felt at home the minute I walked through those doors and was greeted by the friendly valet who took care of my car.

06/24/2021

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When we checked into the front desk, Aiden took care of us right away and handled an issue with our reservation quickly, making sure my we were taken cared of and comfortable.

06/20/2021

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Sara takes such great care of her guests.

05/22/2021

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and a kettle in the room (I'm a tea drinker and it's SO refreshing to be taken care of in this simple way).

04/24/2021

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Stayed two nights and felt extremely taken care of.

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09/09/2021

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Parking is expensive, so I used the nearby garage and again- walking around at night.

07/25/2021

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We think they charge $49 for parking because most guests would be nervous parking on the street or even in a surface lot overnight.

07/18/2021

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Valet parking is on the pricey side

07/17/2021

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2) Their website recommends an independent parking garage,

07/08/2021

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On the website it’s not clear that you need to pay for parking, 49 a night is quite expensive.

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08/13/2021

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The attention to detail and effort from the team members is unparalleled and unmatched in providing the best guest experience possible.

06/20/2021

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Sara takes such great care of her guests.

06/14/2021

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I booked my stay through a BNB app for work travel and I was very excited to stay here just after looking at the photos and reviews from other guests.

06/01/2021

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Major shout out to Aiden, the guest service manager, who was a true hospitality star!

05/21/2021

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Quite different from New York in design, bright brass and marble adjacent the open kitchen, it is from the hostess podium that guests are led to upholstered booths, service pleasant

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09/09/2021

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but for what I paid I got the bare minimum.

07/18/2021

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Valet parking is on the pricey side

07/17/2021

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I called for some, and was delivered a cheap plastic bag full of ice.

07/14/2021

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The downstairs restaurant and the rooftop were expensive

07/08/2021

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On the website it’s not clear that you need to pay for parking, 49 a night is quite expensive.

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09/24/2021

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They make u feel very welcome and do their best to make your experience there memorable.

09/20/2021

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Our experience was full of special touches like a cozy dog bed and bowls up to our room.

09/20/2021

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The Hoxton group is doing hospitality right!

09/15/2021

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Every aspect of my stay was impeccable.

09/06/2021

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will definitely be back great experience here at the hoxton.

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09/21/2021

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The service here from front desk was 10/10 and the pool and views from the rooftop pool was also a huge highlight.

09/20/2021

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We loved lounging on the eclectic furniture in the lobby/coffee area and the rooftop pool does not disappoint!

09/20/2021

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Fun and trendy hotel with a great rooftop pool and incredibly friendly and helpful staff.

09/06/2021

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Rooftop pool and bar were great.

08/16/2021

-

N/A

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(855) 605-0316

555 Universal Hollywood Drive, Los Angeles, CA 91608-1001

Hilton Los Angeles / Universal City

4.3

654 reviews

Trip advisor
care
guest
proximity universal-studio
universal-studio walk
city walk

09/13/2021

-

Parking overpriced.

09/08/2021

-

Cost of room was around $300 per night due to the long weekend holiday.

09/02/2021

-

Had he given us the correct information, we would have parked at Universal, a bit cheaper and closer.

08/23/2021

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Then, we paid for breakfast with our stay

08/18/2021

-

Restaurant’s too expensive nothing really in a kids menu.

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03/17/2020

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Very nice hotel, friendly helpful staff and the location while visiting Universal Studios is great only a 5 minute walk to the entrance, or a convenient shuttle.

03/05/2020

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location was perfect for Universal studios you could walk or there was shuttle service to the park.

01/10/2020

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It’s about a 5 minute walk to Universal Studios and City walk

11/20/2019

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The hotel is a 10 minute walk from Universal Studios and CityWalk.

11/17/2019

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Location: The location of this hotel is great with 10 mins walk to the Universal Studios entrance. 2.

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09/08/2021

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On a few separate occasions during our 2 night stay, I saw staff cleaning up random pieces of trash and I appreciate that level of care & pride they took in the hotel.

09/02/2021

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The property is beautiful and incredibly well taken care of.

08/29/2021

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Each experience in the hospitality industry starts with the people who take care of you, and make you smile.

02/25/2020

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Staff were gracious and took care of everything.

02/24/2020

-

N/A

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09/02/2021

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Next day when leaving garage the automatic gate would not accept out parking card and charged another $30.

08/23/2021

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We were charged $5 for delivery of utensils/napkins.

08/23/2021

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but wanted to charge $75.

08/18/2021

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Didn’t like that the front desk charged for bottle waters.

07/29/2021

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The Diamond F&B credit is $15/day at this property which didn't even come close to the cost of the breakfast buffet at $28.

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07/31/2021

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Walking distance to Universal and city walk.

07/13/2021

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It is right in Universal Studios too if that is your destination with a free shuttle to the park and City Walk.

06/27/2021

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Super close to Universal - less than 5 min walk which we found handy to go for dinner at City Walk or take a break from the park.

06/25/2021

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The hotel has the perfect location; you can either walk or take the hotel shuttle to go to universal studios or city walk.

05/06/2021

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Not only are you walking distance from universal studios/ city walk

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09/13/2021

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walking distance to Universal studios and Shuttle is provided to which is convenient.

09/08/2021

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Located near Universal Studios with paid parking garage.

09/07/2021

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Location: Super close to Universal Studios (when returning from the park, just get in thru the ballroom entrance doors on the left) Front desk, valet, cleaning staff Service: 10 out of 10.

08/08/2021

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The location is very close to Universal Studios.

08/07/2021

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The location of this hotel was walking distance to Universal Studios as well as Universal city walk.

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09/14/2021

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One feels the mantra of the staff, who treat you as more than guests,

08/29/2021

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He calls guests back, he treats us (and others) like we are his family, and he is the reason we only stay at his hotel when we travel to Southern California as a family.

07/10/2021

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Kevin Finster was awesome and his professionalism and pure love of servicing his client were exemplary!

07/07/2021

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however, EVERYONE (including guests even) was amazingly accommodating to us and our pooch.

08/22/2020

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parties and outside guests bringing food and drinks in.

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(213) 214-0261

939 S Figueroa St, Los Angeles, CA 90015-1302

Hotel Figueroa - Unbound Collection by Hyatt

4.6

362 reviews

Trip advisor
care
guest
valet staff
staples-center proximity
friendly

09/29/2021

-

Lizeth the lady at valet was really nice throughout our stay and helped us every time we needed something.

08/25/2021

-

Lizeth from valet was very helpful , and the valet team made our stay more pleasant.

08/24/2021

-

Valet guys always greet you with a smile and no request is too big.

08/10/2021

-

Shout out to Lizeth , eddie and chris from valet for helping us with our car.

07/26/2021

-

Upon arrival the valet greeted us kindly and when we walked in through the front doors of the hotel a young man at the front desk welcomed us enthusiastically.

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08/11/2021

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Eventually, I had to call Hyatt's main line after my trip and the customer service redeemed the issues for me.

08/02/2021

-

FYI - apparently calling for a lyft mid day on Wednesday are a problem.

08/01/2021

-

but kitchen got pretty backed up because the place was busy and they seemed short-staffed, so might call ahead if you're on a tight timeline.

07/26/2021

-

N/A

06/15/2021

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making sure front desk knew to call us when vendors arrived instead of us having to go up and down to let them up the elevators).

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09/29/2021

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All of our guests were very well taken care of.

09/29/2021

-

All our out of town guests stayed there and were happy with the accommodations.

09/02/2021

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Bryan in hotel guest services does a great job!

08/10/2021

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It has valet for hotel guests which is a plus.

08/04/2021

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We had my daughter's wedding in DTLA, with guests staying and the After Party at The Fig, The historical charm of the hotel and location were perfect.

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09/29/2021

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All staff members were helpful and friendly.

09/29/2021

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but the staff is really friendly and fast.

09/28/2021

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The staff was very friendly and helpful.

09/25/2021

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I think the receptionist realized the faux pas and was instantly friendly.

09/09/2021

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Staff was helpful and friendly.

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09/22/2021

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Very comfortable hotel in a great location very close to Staples Center.

09/20/2021

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Situated near the Staples Center and downtown Los Angeles, it made it easy to travel with Metrorail from the airport.

08/26/2021

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Not only a wonderful location close to the Staples Center, LA Live and USC, it has two restaurants and a comfortable bar with friendly and helpful staff.

01/11/2020

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Hotel Figueroa didn’t disappoint; close to the staples center and LAX, I loved the location.

12/18/2019

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It’s close to the Staples Center, it’s amenities and the mall.

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07/30/2021

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My room was small

05/30/2021

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The rooms are small,

04/03/2020

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The room may have been small

03/09/2020

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Small rooms

03/09/2020

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Our room was small and had no chair.

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09/29/2021

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All of our guests were very well taken care of.

09/22/2021

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It truly felt like we were on vacation and were taken care of.

08/27/2021

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Definitely recommend everyone to stay at Hotel Figueroa, and if you do, know you are well taken care of.

08/24/2021

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Both restaurants have a great selection of food and cocktails and again, the people who work there go out of their way to take care of you.

06/13/2021

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From the first moment you are greeted at the valet parking you know you are going to be taken care of by a beautiful staff filled with enthusiasm, energy and amazing customer service.

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(323) 370-0903

8435 Beverly Blvd, Los Angeles, CA 90048-3415

4.5

302 reviews

Trip advisor
care
guest
beverly center
wine
cheese

12/16/2019

-

the room was small and the bathroom small.

09/01/2019

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I know my next door neighbors business: So the room is small with only one chair for the desk.

05/22/2019

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There smallest room is tiny so spend a little extra for the junior suite.

04/08/2019

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Our room was small

02/04/2019

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The room was small

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04/08/2021

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Oscar at the desk took great care of us giving me a bottle of wine.

03/10/2020

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Free breaksfast is still a seven-day preoposition and the wine flows Monday through Friday.

03/07/2020

-

N/A

02/17/2020

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The Continental breakfast makes starting your day easy and the complimentary evening wine and cheese bar works well done unwind from a busy day.

01/17/2020

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The wine and cheese reception was a nice way to meet other travelers.

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09/01/2021

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N/A

01/21/2020

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The rug in our room was DISGUSTING.

01/07/2020

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The hotel allows guest to smoke in the balcony outside their rooms, and everytime I went out to the street I would see this room from above puffing cigarette smoke out which was a turn off.

09/01/2019

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So that’s why the hotel smell “musty”.

12/29/2018

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Room smelled of pot, when I told management to make sure I didn't get in trouble for it they said oh we don't care about that here.

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04/08/2021

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Oscar at the desk took great care of us giving me a bottle of wine.

03/05/2021

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My sister-in-law, her mother, stayed there while we double teamed the duty of care for my niece.

11/18/2019

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Nairobi always has a smile and Vera and staff take great care to always make you feel welcome.

09/19/2019

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I kept my booking information/ conformation receipt to show everything was taken care of, they did not believe that information proved.

04/23/2019

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Many of the people working there seemed happy to take care of me.

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09/01/2019

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Very poor air circulation.

07/31/2019

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One note, the air doesn’t get freezing if that was isolated to our room, I’m not sure,

11/21/2018

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I requested to have the heat turned on at 1am and at 3am it was still blowing cold air.

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03/10/2020

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The only change I noticed was the discontinuation of free wine and cheese on weekend evenings.

03/07/2020

-

N/A

01/15/2020

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Their breakfast was good and the weeknights' wine and cheese is just amazing.

01/12/2020

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The happy hour with wine, cheese and meats was awesome.

01/08/2020

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Nightly wine and cheese along with the breakfast was nice.

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06/29/2021

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It's located walking distance from the Beverly Center and it's an easy drive to Weho and Beverly Hills.

03/05/2021

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The property is close to the Beverly Center, fine restaurants as well as fast foods, There is a great restaurant right across the street as well as a nice Vegan restaurant close by.

02/10/2021

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Close to Beverly Center,Melrose, Food,etc. 4.)

03/18/2020

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The hotel is an easy walk to the Beverly Center and Cedars Sinai is walkable, too.

01/29/2020

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There's a shopping mall a couple of blocks away (Beverly Center).

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09/01/2021

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Did not feel safe walking back after dark) - Noisy (the walls are super thin and you can hear people in the rooms next to you watch TV, cough, talk, etc.

09/01/2019

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But be warned, the walls are thin.

01/04/2019

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I got so desperate I finally banged on the wall and they quieted down.

09/11/2018

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Thin walls!!

07/13/2018

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The bathroom wall paint is peeling is several areas.

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06/21/2021

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(Bonus: they offer special rates to guests who are in town for medical appointments at Cedars-Sinai.)

07/17/2019

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I noticed other guests looking at an near empty buffet before 10.

07/12/2019

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I've stayed at the Elan a number of times for business (as my client is close by) and I really enjoy this hotel!

07/10/2019

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This resonates with the guest.

06/13/2019

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Underground parking, easy check in and a reasonable frequent guest program all enhance one’s stay.

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1746 N Cherokee Ave, Los Angeles, CA 90028-4794

The Canterbury Suites

4.5

105 reviews

Trip advisor
care
guest
walk to hollywood
heart hollywood
full kitchen

02/29/2020

-

The short walk to Hollywood Blvd plus the easy, inexpensive parking next door makes this the perfect location to stay.

02/23/2020

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Location is perfect you are 5 min walk if that from Hollywood Blvd!

02/13/2020

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A minute walk to Hollywood Blvd.

01/26/2020

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The Canterbury is 2 blocks from Hollywood Blvd and a 10 minute walk to the Dolby theatre.

01/24/2020

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Just a few minute walk to Hollywood Blvd and few minutes drive to the hills of Hollywood.

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02/23/2020

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I recommend the items as things that would improve guest experience especially those who will be utelizing the kitchen!!

01/24/2020

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Staff are so pleasant and helpful and special mention to Timothy who goes out of his way to make his guests feel welcome.

12/24/2019

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Everyday there were guests complaining at the front desk .

12/20/2019

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The room description online does not do this place justice, the room is beautifully put together that will make any guest feel right at home.

12/10/2019

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A great fire dance display with drinks and nibbles was provided for guests on Saturday night during our stay.

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02/23/2020

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Things you should know, yes the windows are thin.. your can hear everything.

02/05/2020

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- most of the windows couldn’t close all the way, so the room was very noisy at night.

02/05/2020

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The original hardwood floors and window AC etc.

01/15/2020

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Also, Little things will happen with the doors, window curtains, hallways, the lights.. last

01/14/2020

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The curtains don't block out heaps light during the day.

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02/26/2020

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The room had 2 double beds, a couch, bathroom, and full kitchen.

02/12/2020

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The room is amazing, super clean and has a full kitchen, what!?!?

01/26/2020

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There is a full kitchen with microwave, fridge and stove as well as dishes and a table that seats 4.

01/22/2020

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The courtyard is beautiful and the suits have a full kitchen and walk in closet!

12/19/2019

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The location is amazing, large rooms with full kitchens, and amazing customer service!

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02/19/2020

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Greeted by a beautiful courtyard and suited in the heart of Hollywood I knew I had made the right choice.

02/15/2020

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Right in the heart of Hollywood!

01/26/2020

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Right in the heart of Hollywood and the rooms are huge..renovated back to their former glory with nods to the future.

01/25/2020

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Art and decor is very cool and it was actually very peaceful for the crazy heart of Hollywood.

12/03/2019

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If you're a traveller and looking to stay in the heart of Hollywood then this is the place for you.

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03/07/2020

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There was a smell every time we walk along the aisle and inside the elevator.

01/30/2020

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It all started from the elevator.

12/05/2019

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Once given the keys to our suite, we found ourself getting on an elevator that smelled like dead animal and that seamed as if it could break down any second.

10/21/2019

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I wasn't sure the elevator was going to let us out.

10/03/2019

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The first concern was the "ramp" that went up their half-flight of stairs to reach the elevator.

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01/22/2020

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Location is beautiful, Timothy took great care of us and told us all the fascinating history of the place and all the cool spots to see.

12/20/2019

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Chris checked us in promptly and with such great care.

12/20/2019

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Everyone here will go above and beyond to make sure you are taken care of and have the desire to return again as your stay will be one for the ages!!

12/14/2019

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Also William aka billy was amazing made sure that we were taken care of.

12/14/2019

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As of the experience so far it’s been good the staff was friendly making sure we were taken care of.

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03/15/2020

-

N/A

03/09/2020

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Odd smells waft throughout the hallways and there is a general sense that the building might spontaneously collapse at any given moment.

03/07/2020

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There was a smell every time we walk along the aisle and inside the elevator.

01/30/2020

-

It was disgusting.

01/05/2020

-

The microwave, ac, and tv weren’t working and a really bad smell hit us.

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(323) 205-7825

4141 Santa Monica Blvd, Los Angeles, CA 90029-3000

Silver Lake Pool and Inn

4.7

69 reviews

Trip advisor
care
guest
griffith-park
sunset
activity restaurant

08/02/2021

-

but guests and staff were super respectful and wore masks inside.

04/13/2021

-

The staff all seem to really enjoy their jobs and it comes across in their service to hotel guests.

11/13/2020

-

The location was perfect and the room was large and quiet because the hotel had very few guests.

11/05/2020

-

but was happy to see the front desk (Brendan when I checked in) taking the temperatures of every guest and following CDC protocol throughout the entire premises.

08/25/2020

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And all ensured that their Covid policies for staff and guests were being adhered to.

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09/20/2021

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Close to local grocery store and walking distance to other fun restaurants and activities.

07/25/2021

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The food in Marco Polo restaurant was really good.

04/26/2021

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I would recommend dining at the Marco Polo restaurant and grabbing some afternoon Radlers or Aperol Sprits at the pool.

04/18/2021

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From the exemplary one on one customer service from Brendan the supervisor at the front desk, to Benny and Jay at the Marco Polo restaurant, this was an extraordinary experience we won’t soon forget.

07/31/2020

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), the warm and stylish nordic design rooms, the cute pool area and the Marco Polo restaurant, chances are that you might never want to leave it either.

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08/02/2021

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Hiking in Griffith park is a short drive away.

04/23/2021

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Close drive to places around Silver Lake, Los Feliz, Hollywood, Griffith Park, etc.

03/20/2021

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We were surprised with some champagne in our room and the room we stayed in was tasteful, homey, and had a beautiful view of Los Angeles, including the Griffith Park Observatory.

11/25/2020

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Cool view of Griffith park and sunset every night.

11/23/2019

-

N/A

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07/25/2021

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They seemed short staffed, it was hard to source some ice and the bar by the pool was closed on a Friday afternoon.

02/15/2021

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but was closed due to covid precautions.

12/01/2020

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even tho the restaurant is temporarily closed due to mandated covid restrictions — the inn offers in room breakfasts and we ordered the the salmon + eggs + toast and the prosciutto + eggs + potatoes + bacon and each element was legit FANTASTICO! Mmmm!

06/03/2020

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[The Marco Polo was closed due to Apocalypse during my stay.]

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09/27/2021

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although kind of odd in that the bathroom wasn’t adjacent to the sink and there was no dresser to un pack your clothes (there was a closet).

08/12/2021

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There were no luggage racks and nowhere to put your suitcase aside from the floor.

02/10/2021

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However, I vividly remember leaving my new black Birkenstocks next to my bed and forgot to pack them.

11/14/2020

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No valet or bag service.

03/05/2020

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Just need to add a couple of things for people who work at a desk and have a suitcase, and it would be golden.

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04/12/2021

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Quick walk to Sunset Junction area and all the stores/restaurants.

02/24/2021

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From the mid century details in the rooms to the outdoor pool area, perfect for viewing the sunset, this place in perfection.

12/21/2020

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and Sunset, which is packed full of cafes and restaurants serving food to go during COVID.

12/01/2020

-

Very comfortable hotel and convenient location at Sunset Junction.

11/25/2020

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Cool view of Griffith park and sunset every night.

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09/01/2021

-

At check out they didn't apply my gift card and I was billed incorrectly.

08/12/2021

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However, while they're clearly going for a "minimalist style" (no problem with that), they could have spent a FEW more dollars to upgrade some of the decor & furnishings to a higher level - especially for the rate they're charging.

07/08/2021

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I couldnt sleep very well paid overn$400 dollars.for rhe room and then was charged another.$50 because i requested late check out. 12Noon.

09/22/2020

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Now, 6 weeks later, I see a charge on my card from them.

07/11/2020

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Masks are mandatory in common areas, key cards are sanitized with a little machine, if you use a pen it’s yours, rooms are quarantined for 72 hours before the next clients and the pool area is limited capacity.

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09/14/2021

-

Pricey parking

08/14/2021

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Overnight valet parking is very expensive,

08/12/2021

-

but there's a level of "cheapness" that doesn't fit the price you're paying.

08/01/2021

-

Our only complaint was that the rooms were way over priced.

07/08/2021

-

I couldnt sleep very well paid overn$400 dollars.for rhe room and then was charged another.$50 because i requested late check out. 12Noon.

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08/07/2020

-

), and really the whole staff was professional and helpful and made us feel safe and taken care of.

07/29/2020

-

The management was supreme (shout out to Andrew who really made us feel so welcome and taken care of).

07/04/2020

-

He made our stay so comfortable and takes great care of this hotel.

06/15/2020

-

Andrew, the manager, was extremely accommodating and helpful at every turn, and the entire staff really strives to make sure that guests are well taken care of.

06/08/2020

-

Everything was extremely clean and comfortable, Andrew and the rest of the staff take great care of their guests.

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