Search Result for “Care of the guests“ in Los Angeles

08/23/2021

but he didn't charge me for having a 3rd person in my room.

07/19/2021

I do not suggest any EV user charge their car here if they don’t have a Tesla.

05/21/2021

The only head's up is that they charge for enclosed parking

04/12/2021

We were disappointed to be notified when we checked in that parking is an additional charge, $30 a day!

12/04/2020

The hollywood hotel took us in at the middle of the night without a credit card and no hassle.

03/18/2020

His omelets and maple waffles were delicious.

03/13/2020

And the breakfast was good, especially the amazing service of Hugo, an employee that served not only a great omelet

02/02/2020

The free breakfast is amazing, Hugo makes the best omelets I've ever try.

01/02/2020

Friendly and happy to serve up delicious omelets or waffles.

12/29/2019

We literally had a chef fresh cook us omelets and a waffles of different sizes.

09/25/2021

Came in with an emergency and new I chose right when I came in to talk to Pil and was taken care of.

09/19/2021

Came in real late and Pil took care of us.

08/21/2021

came in and talked to pil and he took care of us right.

06/09/2021

Took great care of my family and made sure our stay was perfect.

05/06/2021

Pil is amazing, took care of my family while i was in the hospital.

08/07/2021

Heads up though, they aren’t doing the sauna or free breakfast because of Covid,

04/15/2020

Breakfast was included (didn’t eat their) plus a bar area open for cocktails and drinks in the evening.

03/29/2020

There is laundry, a bar (Opens in the evening, a nice secluded pool with seating and lounge chairs, small dinning area that serves complimentary breakfast where Hugo can make you a fantastic omelette to start your day.

03/24/2020

We chose this hotel as it offered free buffet breakfast.

03/03/2020

The breakfast was fabulous (not always the case with an included breakfast) and the sauna was an amazing feature.

10/01/2021

Very friendly to out of town guest

09/26/2021

Hotel keeps guests safe with MUST use room key to gain access.

09/22/2021

N/A

08/21/2021

the hollywood hotel treats guest right. booking.

07/15/2021

We were very pleased to find our room very clean and light and our guest supervisor Gustavo was amazing!!!

09/22/2021

There's also a Metro station just one block away, I noted.

07/23/2021

The hotel is located right next to the metro station as well which saves you money on Ubers.

04/01/2021

Location is good metro station is just 2 mins by walk.

02/04/2020

Metro station (Vermont / Santa Monica) is very close - Universal or Hollywood civic center is few station from hotel.

12/11/2019

The neighbourhood seemed very well policed and is conveniently positioned between two Metro Stations.

02/08/2020

I see a lot of positive comments on the lounge staff on Tripadvisor and mostly I think they are deserving of this praise

12/05/2019

Shout out to the club lounge staff of Manuel Juan and Josselyn.

11/14/2019

The club lounge staff were all friendly.

11/05/2019

The staff on the lounge floor are great.

10/24/2019

Juan - the Sheraton club lounge attendant is super hospitable, attentive, and very friendly.

09/05/2020

Got up to the 19th floor and as soon as I stepped out of the elevator, my senses captured the nasty smell of marijuana. Disgusting!!!

05/23/2020

When they helped me move we had to take the service lift as their lifts are so incredibly slow!

02/18/2020

They have four elevators, and it took close to 45 minutes and finally taking the service elevator for us to actually get down to the lobby because it's just jam packed and nothing was stopping at our floor.

02/15/2020

No complaints about the bigger space, just didn't like to be at the far end away from the lift and having to drag my heavy luggages on carpeted aisle.

01/03/2020

But then we got to our room and the elevator noise was unbearable.

05/24/2021

Francisca was a housekeeper who cleaned my room and did a very good job and took personal care.

02/17/2020

Once again Lizette took care of us in advance with a lovely upgrade as a Marriott Titanium status guest.

02/11/2020

Lizette at the front desk was incredibly kind and gracious, and took wonderful care of us (it was my fiancee's birthday).

01/26/2020

From the check-in with Miguel who was extra kind and thoughtful to the amazing hostess and waitress at District (hotel restaurant) who made sure I was taken care of.

12/17/2019

As soon as it was requested, it was taken care of

04/23/2021

The staff were friendly, helpful and attentive.

09/05/2020

Check-in was quick and the associate was friendly.

05/07/2020

Carolina and Juan cater to your needs, are so friendly and nice, gave us recommendations on what to do, and spoke to our children about life in LA versus PA.

03/08/2020

They are friendly, always busy making sure all of the guests are getting what they need.

03/03/2020

She has an easy, friendly smile and her ability to quickly read a situation led to the recovery of my cell phone! The ability to seamlessly blend professionalism with a genuine personality ain’t easy :)

04/23/2021

The club lounge is still closed, so, in lieu of club service, we could take one complimentary item from their snack set-up in the lobby.

03/03/2020

This top notch hotel (excellent club lounge, functional gym, attentive staff and nice rooms) is made better by the presence of one of their staff members: Veronica Navia.

02/17/2020

but again the club lounge was good for evening snacks and breakfast in the lounge also tasty.

02/08/2020

We went up to the Club Lounge and we were heated greeted by Lupe.

01/30/2020

The hotel’s Club lounge is placed on the 26th floor with a great view, nice interior and great food selection and service - the Minnie is a superstar!

09/07/2021

Booked this property due to close proximity to my client's office.

04/23/2021

Once they are able to bring back a full staff and start offering the full services that make these hotels enjoyable, and once they can raise the rates to attract a more typical clientele, I will be temped to give this hotel a 4 rating.

03/08/2020

They are friendly, always busy making sure all of the guests are getting what they need.

02/17/2020

Once again Lizette took care of us in advance with a lovely upgrade as a Marriott Titanium status guest.

01/09/2020

They do have a list of amenities that you can call the guest service to request for (e.g shaver, microwave, shoe horn, etc), they will deliver to your room.

04/23/2021

Also, due to the cheap rates, the other guests at this hotel were really scary - fighting in the lobby, pot smoke in the hallways, etc.

01/13/2021

Parking was a hassle and very expensive.

10/23/2020

AVOID THIS PLACE AT ALL COST!

08/27/2020

Parking is exorbitant at 54 bucks a day.

07/12/2020

Also parking across the street was expensive and a nightmare.

09/24/2021

I appreciate the credit to my room, and the setup in the restaurant for my guests.

07/18/2021

They take their jobs seriously, the take the FS brand seriously and more importantly, they take the experience of each guest to heart.

06/23/2021

N/A

10/05/2020

The hotel is super clean and all grounds are covered to make sure guests feel safe.

05/02/2020

We are so grateful for him and all of the staff at The Four Seasons who are showing up to work every day for the safety and comfort of their guests.

06/27/2021

The spa staff was also great, quite frankly, everyone there is amazing!

05/10/2020

You can take a walk and notice all the beautiful architecture and shops nearby or you can stay in your room and get a massage or just relax.

01/05/2020

I visited the spa for a massage.

12/27/2019

Had a lovely spa experience.

12/11/2019

And no extra fees for just hanging out in the spa and relaxing

09/18/2021

but they got me set up with a temporary key that allowed me to access gym, pool and restaurant.

07/31/2021

* Fitness center: Airy and outdoors, next to the pool.

06/23/2021

Mamadou, Zach and Hannah at the front desk always made us feel welcome, helped with a couple tricky issues and made sure we were able to use the fitness suite when we needed.

06/21/2020

The tropical/citrus grove adorned atop the rooftop pool with adjacent outdoor gym is too unique for a city environment.

02/10/2020

Great wellness room with excersise equipment and all green oriented no plastic bottles no wasted materials.

09/24/2021

I tip all of the time, so the staff was taken good care of on my end.

07/18/2021

Honestly the confidence in the overall stay experience, the personal safety, along with the care and attentiveness I have experienced - and has been consistent, cant be beat.

06/27/2021

Upon arrival, Momo, the front desk manager, welcomed us and made sure we were taken care of.

06/23/2021

Miguel, Stevie, Brady, Robyn, Jordan, Jay and Joe took care of us almost everyday.

10/16/2020

Thank you all for your genuine care and for all the details in the suite that made this stay “the perfect one”.

05/16/2021

We have stayed at the Beverly Wilshire which was also very nice

05/11/2019

*I just want to add one more line comparing the 4seasons LA and the Beverly Wilshire.

03/19/2019

Of course Uber is always an option to Wilshire which is a short distance or the hotel offers transportation (if available) to guests within 1 mile of the hotel.

01/21/2019

Location helps avoid some of the congestion for Beverly Hills, West Hollywood, Mid Wilshire attractions & restaurants.

11/11/2018

N/A

07/31/2021

Didn’t use Covid as excuse for poor quality, like many places have, * Location: Meh.

01/01/2021

Also,several buildings across from the hotel were in poor repair and very unattractive.

02/25/2020

It's just in poor taste and it's kind of sad.

01/05/2020

It was sadly poor weather when we visited

05/05/2018

My husband and I are very poor sleepers and yet due to the mattress and the quietness of the hotel we got the best sleep of our lives!

02/21/2020

Having to get my card recoded multiple times or the water smelling slightly like sewage (that's not an exaggeration).

02/17/2020

Mold all over bathroom.

02/03/2020

N/A

09/03/2019

Sinks don’t drain well, water pressure is super low.. elevators are shaky, make loud noise and are very slow.

06/08/2019

Hallways seemed to smell of stale beer most of the time, oddly enough.

03/15/2020

but I was surprised with a nice bottle of wine and snacks when I checked in and a note from Jordan in Guest Experience.

03/11/2020

but we were stopped on the second floor by Jordan from Guest Experience.

03/11/2020

Recently on my trip to the standard I was greeted by a fella named Jordan Stone & Taizja Tate from Guest Experience.

03/09/2020

I have been a returning guest of The Standard Downtown LA for over ten years.

03/02/2020

Jordan with guest services was so helpful in setting up our room with a cake and champagne before our arrival.

10/17/2020

Experiences like this and others just gave me a vibe that the hotel is a bit comfortable with its rooftop, laid back, cheeky approach to hospitality.

03/15/2020

Thank you again stand for your hospitality.

03/13/2020

thank you both for making our experience so great.

03/11/2020

but we were stopped on the second floor by Jordan from Guest Experience.

03/11/2020

Such a great first experience at the Hotel.

02/21/2020

Having to get my card recoded multiple times or the water smelling slightly like sewage (that's not an exaggeration).

02/17/2020

We asked that the minibar be cleaned our during our stay and were ignored, and then, of course, they charged us for items we never used.

12/01/2019

Like how there’s no cover charge to go up there, so as a local I can just come to the standard, hang out, and grab drinks when I please.

11/17/2019

Two of the three days my key card was rendered inoperable and I had to go get it replaced at the front desk, who didn't apologize and didn't check my ID to see if I was really who I said I was.

10/20/2019

but management could supply incense or something), the branding that they slap over everything from the room cards (“Slip It In”) to the toilet paper stickers (illustration of a man pooping, as if that’s the only time you’d use toilet paper?)

02/08/2020

The women who molded me and recreated me into a better person, my wife, my Queen, left her Louis Vuitton purse at the rooftop bar, and the honorable security guard Jevon returned her purse in perfect condition.

02/05/2020

I enjoyed the rooftop bar initially, beautiful views of the skyline!

02/03/2020

The rooftop bar has an incredible view and great wine!

01/31/2020

Went to Standard Downtown LA to meet a friend for drinks at their Rooftop Bar.

01/31/2020

The rooftop bar was way better than I expected and the view was amazing!

03/08/2020

Shout to Christina and Jeffrey who took amazing care of us.

02/22/2020

Just had a last minute stop at this great hotel - they really know how to take care of you!

02/19/2020

Always took care of us and so nice!

12/30/2019

Jamar took great care of us and even sent a bottle of champagne to our room.

10/23/2019

of taking care of business.

10/17/2020

Here is a story i had, I went into the elevator and I was going up.

02/03/2020

N/A

02/01/2020

I walked inside to ask for help with parking and heavy luggage, as there is no ramp or lift from the parking lot to the hotel.

01/02/2020

One of the elevators was not reliable.

10/20/2019

When I called to ask about a possible room upgrade, the room I got was directly next to the freight elevator and I was awoken at 6 am by service people’s loud walkie talkies.

03/11/2020

A little noisy in the AM

02/27/2020

but had even more street noise than the first as it overlooked the end of a freeway offramp.

02/23/2020

N/A

02/03/2020

They were yelling until about 2am and we could still hear them even after turning on a sound machine.

01/02/2020

The rooms also have no soundproofing.

03/11/2020

He greeted us with champagne and treats while Taizja played a great set of fun tunes.

03/06/2020

We were out downtown for lunch and we wanted to have some day drinks as well so we walked into the standard hotel met a lovely gentleman by the name Jamar Hart and he asked us to join him for a glass of champagne and dessert!

03/02/2020

Jordan with guest services was so helpful in setting up our room with a cake and champagne before our arrival.

02/09/2020

I met her with a warm smile and a flute of champagne upon walking into the lobby, for my first time here i couldnt have even had a better greeting.

02/04/2020

The bottle of champagne was chilled perfectly and the bartenders were so nice and friendly.

07/25/2021

The rooms are small, with no desk or luggage area.

07/14/2021

Cons:Sadly the rooms are so small as to not be functional (we had two carry on suitcases one of which had to be in the bathroom and the other we had to move so we could get in and out of the door) The neighborhood doesn't have much nearby

07/07/2021

The room was small as promised,

06/27/2021

A small room with a couple Pelotons, threadmills and some small barbells would suffice,

04/25/2021

The rooms are a little on the small side

07/14/2021

The rooftop restaurant was good.

04/19/2021

They looked after us, made sure we had a table on the rooftop for dinner.

03/28/2021

The rooftop restaurant is nice.

03/13/2021

The restaurants and rooftop great.

02/15/2021

The view from the restaurant on the rooftop was beautiful at night.

08/13/2021

These guys put the hospital in hospitality: I felt at home the minute I walked through those doors and was greeted by the friendly valet who took care of my car.

06/24/2021

When we checked into the front desk, Aiden took care of us right away and handled an issue with our reservation quickly, making sure my we were taken cared of and comfortable.

06/20/2021

Sara takes such great care of her guests.

05/22/2021

and a kettle in the room (I'm a tea drinker and it's SO refreshing to be taken care of in this simple way).

04/24/2021

Stayed two nights and felt extremely taken care of.

09/09/2021

Parking is expensive, so I used the nearby garage and again- walking around at night.

07/25/2021

We think they charge $49 for parking because most guests would be nervous parking on the street or even in a surface lot overnight.

07/18/2021

Valet parking is on the pricey side

07/17/2021

2) Their website recommends an independent parking garage,

07/08/2021

On the website it’s not clear that you need to pay for parking, 49 a night is quite expensive.

08/13/2021

The attention to detail and effort from the team members is unparalleled and unmatched in providing the best guest experience possible.

06/20/2021

Sara takes such great care of her guests.

06/14/2021

I booked my stay through a BNB app for work travel and I was very excited to stay here just after looking at the photos and reviews from other guests.

06/01/2021

Major shout out to Aiden, the guest service manager, who was a true hospitality star!

05/21/2021

Quite different from New York in design, bright brass and marble adjacent the open kitchen, it is from the hostess podium that guests are led to upholstered booths, service pleasant

09/09/2021

but for what I paid I got the bare minimum.

07/18/2021

Valet parking is on the pricey side

07/17/2021

I called for some, and was delivered a cheap plastic bag full of ice.

07/14/2021

The downstairs restaurant and the rooftop were expensive

07/08/2021

On the website it’s not clear that you need to pay for parking, 49 a night is quite expensive.

09/24/2021

They make u feel very welcome and do their best to make your experience there memorable.

09/20/2021

Our experience was full of special touches like a cozy dog bed and bowls up to our room.

09/20/2021

The Hoxton group is doing hospitality right!

09/15/2021

Every aspect of my stay was impeccable.

09/06/2021

will definitely be back great experience here at the hoxton.

09/21/2021

The service here from front desk was 10/10 and the pool and views from the rooftop pool was also a huge highlight.

09/20/2021

We loved lounging on the eclectic furniture in the lobby/coffee area and the rooftop pool does not disappoint!

09/20/2021

Fun and trendy hotel with a great rooftop pool and incredibly friendly and helpful staff.

09/06/2021

Rooftop pool and bar were great.

08/16/2021

N/A

09/13/2021

Parking overpriced.

09/08/2021

Cost of room was around $300 per night due to the long weekend holiday.

09/02/2021

Had he given us the correct information, we would have parked at Universal, a bit cheaper and closer.

08/23/2021

Then, we paid for breakfast with our stay

08/18/2021

Restaurant’s too expensive nothing really in a kids menu.

03/17/2020

Very nice hotel, friendly helpful staff and the location while visiting Universal Studios is great only a 5 minute walk to the entrance, or a convenient shuttle.

03/05/2020

location was perfect for Universal studios you could walk or there was shuttle service to the park.

01/10/2020

It’s about a 5 minute walk to Universal Studios and City walk

11/20/2019

The hotel is a 10 minute walk from Universal Studios and CityWalk.

11/17/2019

Location: The location of this hotel is great with 10 mins walk to the Universal Studios entrance. 2.

09/08/2021

On a few separate occasions during our 2 night stay, I saw staff cleaning up random pieces of trash and I appreciate that level of care & pride they took in the hotel.

09/02/2021

The property is beautiful and incredibly well taken care of.

08/29/2021

Each experience in the hospitality industry starts with the people who take care of you, and make you smile.

02/25/2020

Staff were gracious and took care of everything.

02/24/2020

N/A

09/02/2021

Next day when leaving garage the automatic gate would not accept out parking card and charged another $30.

08/23/2021

We were charged $5 for delivery of utensils/napkins.

08/23/2021

but wanted to charge $75.

08/18/2021

Didn’t like that the front desk charged for bottle waters.

07/29/2021

The Diamond F&B credit is $15/day at this property which didn't even come close to the cost of the breakfast buffet at $28.

07/31/2021

Walking distance to Universal and city walk.

07/13/2021

It is right in Universal Studios too if that is your destination with a free shuttle to the park and City Walk.

06/27/2021

Super close to Universal - less than 5 min walk which we found handy to go for dinner at City Walk or take a break from the park.

06/25/2021

The hotel has the perfect location; you can either walk or take the hotel shuttle to go to universal studios or city walk.

05/06/2021

Not only are you walking distance from universal studios/ city walk

09/13/2021

walking distance to Universal studios and Shuttle is provided to which is convenient.

09/08/2021

Located near Universal Studios with paid parking garage.

09/07/2021

Location: Super close to Universal Studios (when returning from the park, just get in thru the ballroom entrance doors on the left) Front desk, valet, cleaning staff Service: 10 out of 10.

08/08/2021

The location is very close to Universal Studios.

08/07/2021

The location of this hotel was walking distance to Universal Studios as well as Universal city walk.

09/14/2021

One feels the mantra of the staff, who treat you as more than guests,

08/29/2021

He calls guests back, he treats us (and others) like we are his family, and he is the reason we only stay at his hotel when we travel to Southern California as a family.

07/10/2021

Kevin Finster was awesome and his professionalism and pure love of servicing his client were exemplary!

07/07/2021

however, EVERYONE (including guests even) was amazingly accommodating to us and our pooch.

08/22/2020

parties and outside guests bringing food and drinks in.

09/29/2021

Lizeth the lady at valet was really nice throughout our stay and helped us every time we needed something.

08/25/2021

Lizeth from valet was very helpful , and the valet team made our stay more pleasant.

08/24/2021

Valet guys always greet you with a smile and no request is too big.

08/10/2021

Shout out to Lizeth , eddie and chris from valet for helping us with our car.

07/26/2021

Upon arrival the valet greeted us kindly and when we walked in through the front doors of the hotel a young man at the front desk welcomed us enthusiastically.

08/11/2021

Eventually, I had to call Hyatt's main line after my trip and the customer service redeemed the issues for me.

08/02/2021

FYI - apparently calling for a lyft mid day on Wednesday are a problem.

08/01/2021

but kitchen got pretty backed up because the place was busy and they seemed short-staffed, so might call ahead if you're on a tight timeline.

07/26/2021

N/A

06/15/2021

making sure front desk knew to call us when vendors arrived instead of us having to go up and down to let them up the elevators).

09/29/2021

All of our guests were very well taken care of.

09/29/2021

All our out of town guests stayed there and were happy with the accommodations.

09/02/2021

Bryan in hotel guest services does a great job!

08/10/2021

It has valet for hotel guests which is a plus.

08/04/2021

We had my daughter's wedding in DTLA, with guests staying and the After Party at The Fig, The historical charm of the hotel and location were perfect.

09/29/2021

All staff members were helpful and friendly.

09/29/2021

but the staff is really friendly and fast.

09/28/2021

The staff was very friendly and helpful.

09/25/2021

I think the receptionist realized the faux pas and was instantly friendly.

09/09/2021

Staff was helpful and friendly.

09/22/2021

Very comfortable hotel in a great location very close to Staples Center.

09/20/2021

Situated near the Staples Center and downtown Los Angeles, it made it easy to travel with Metrorail from the airport.

08/26/2021

Not only a wonderful location close to the Staples Center, LA Live and USC, it has two restaurants and a comfortable bar with friendly and helpful staff.

01/11/2020

Hotel Figueroa didn’t disappoint; close to the staples center and LAX, I loved the location.

12/18/2019

It’s close to the Staples Center, it’s amenities and the mall.

07/30/2021

My room was small

05/30/2021

The rooms are small,

04/03/2020

The room may have been small

03/09/2020

Small rooms

03/09/2020

Our room was small and had no chair.

09/29/2021

All of our guests were very well taken care of.

09/22/2021

It truly felt like we were on vacation and were taken care of.

08/27/2021

Definitely recommend everyone to stay at Hotel Figueroa, and if you do, know you are well taken care of.

08/24/2021

Both restaurants have a great selection of food and cocktails and again, the people who work there go out of their way to take care of you.

06/13/2021

From the first moment you are greeted at the valet parking you know you are going to be taken care of by a beautiful staff filled with enthusiasm, energy and amazing customer service.

12/16/2019

the room was small and the bathroom small.

09/01/2019

I know my next door neighbors business: So the room is small with only one chair for the desk.

05/22/2019

There smallest room is tiny so spend a little extra for the junior suite.

04/08/2019

Our room was small

02/04/2019

The room was small

04/08/2021

Oscar at the desk took great care of us giving me a bottle of wine.

03/10/2020

Free breaksfast is still a seven-day preoposition and the wine flows Monday through Friday.

03/07/2020

N/A

02/17/2020

The Continental breakfast makes starting your day easy and the complimentary evening wine and cheese bar works well done unwind from a busy day.

01/17/2020

The wine and cheese reception was a nice way to meet other travelers.

09/01/2021

N/A

01/21/2020

The rug in our room was DISGUSTING.

01/07/2020

The hotel allows guest to smoke in the balcony outside their rooms, and everytime I went out to the street I would see this room from above puffing cigarette smoke out which was a turn off.

09/01/2019

So that’s why the hotel smell “musty”.

12/29/2018

Room smelled of pot, when I told management to make sure I didn't get in trouble for it they said oh we don't care about that here.

04/08/2021

Oscar at the desk took great care of us giving me a bottle of wine.

03/05/2021

My sister-in-law, her mother, stayed there while we double teamed the duty of care for my niece.

11/18/2019

Nairobi always has a smile and Vera and staff take great care to always make you feel welcome.

09/19/2019

I kept my booking information/ conformation receipt to show everything was taken care of, they did not believe that information proved.

04/23/2019

Many of the people working there seemed happy to take care of me.

09/01/2019

Very poor air circulation.

07/31/2019

One note, the air doesn’t get freezing if that was isolated to our room, I’m not sure,

11/21/2018

I requested to have the heat turned on at 1am and at 3am it was still blowing cold air.

03/10/2020

The only change I noticed was the discontinuation of free wine and cheese on weekend evenings.

03/07/2020

N/A

01/15/2020

Their breakfast was good and the weeknights' wine and cheese is just amazing.

01/12/2020

The happy hour with wine, cheese and meats was awesome.

01/08/2020

Nightly wine and cheese along with the breakfast was nice.

06/29/2021

It's located walking distance from the Beverly Center and it's an easy drive to Weho and Beverly Hills.

03/05/2021

The property is close to the Beverly Center, fine restaurants as well as fast foods, There is a great restaurant right across the street as well as a nice Vegan restaurant close by.

02/10/2021

Close to Beverly Center,Melrose, Food,etc. 4.)

03/18/2020

The hotel is an easy walk to the Beverly Center and Cedars Sinai is walkable, too.

01/29/2020

There's a shopping mall a couple of blocks away (Beverly Center).

09/01/2021

Did not feel safe walking back after dark) - Noisy (the walls are super thin and you can hear people in the rooms next to you watch TV, cough, talk, etc.

09/01/2019

But be warned, the walls are thin.

01/04/2019

I got so desperate I finally banged on the wall and they quieted down.

09/11/2018

Thin walls!!

07/13/2018

The bathroom wall paint is peeling is several areas.

06/21/2021

(Bonus: they offer special rates to guests who are in town for medical appointments at Cedars-Sinai.)

07/17/2019

I noticed other guests looking at an near empty buffet before 10.

07/12/2019

I've stayed at the Elan a number of times for business (as my client is close by) and I really enjoy this hotel!

07/10/2019

This resonates with the guest.

06/13/2019

Underground parking, easy check in and a reasonable frequent guest program all enhance one’s stay.

02/29/2020

The short walk to Hollywood Blvd plus the easy, inexpensive parking next door makes this the perfect location to stay.

02/23/2020

Location is perfect you are 5 min walk if that from Hollywood Blvd!

02/13/2020

A minute walk to Hollywood Blvd.

01/26/2020

The Canterbury is 2 blocks from Hollywood Blvd and a 10 minute walk to the Dolby theatre.

01/24/2020

Just a few minute walk to Hollywood Blvd and few minutes drive to the hills of Hollywood.

02/23/2020

I recommend the items as things that would improve guest experience especially those who will be utelizing the kitchen!!

01/24/2020

Staff are so pleasant and helpful and special mention to Timothy who goes out of his way to make his guests feel welcome.

12/24/2019

Everyday there were guests complaining at the front desk .

12/20/2019

The room description online does not do this place justice, the room is beautifully put together that will make any guest feel right at home.

12/10/2019

A great fire dance display with drinks and nibbles was provided for guests on Saturday night during our stay.

02/23/2020

Things you should know, yes the windows are thin.. your can hear everything.

02/05/2020

- most of the windows couldn’t close all the way, so the room was very noisy at night.

02/05/2020

The original hardwood floors and window AC etc.

01/15/2020

Also, Little things will happen with the doors, window curtains, hallways, the lights.. last

01/14/2020

The curtains don't block out heaps light during the day.

02/26/2020

The room had 2 double beds, a couch, bathroom, and full kitchen.

02/12/2020

The room is amazing, super clean and has a full kitchen, what!?!?

01/26/2020

There is a full kitchen with microwave, fridge and stove as well as dishes and a table that seats 4.

01/22/2020

The courtyard is beautiful and the suits have a full kitchen and walk in closet!

12/19/2019

The location is amazing, large rooms with full kitchens, and amazing customer service!

02/19/2020

Greeted by a beautiful courtyard and suited in the heart of Hollywood I knew I had made the right choice.

02/15/2020

Right in the heart of Hollywood!

01/26/2020

Right in the heart of Hollywood and the rooms are huge..renovated back to their former glory with nods to the future.

01/25/2020

Art and decor is very cool and it was actually very peaceful for the crazy heart of Hollywood.

12/03/2019

If you're a traveller and looking to stay in the heart of Hollywood then this is the place for you.

03/07/2020

There was a smell every time we walk along the aisle and inside the elevator.

01/30/2020

It all started from the elevator.

12/05/2019

Once given the keys to our suite, we found ourself getting on an elevator that smelled like dead animal and that seamed as if it could break down any second.

10/21/2019

I wasn't sure the elevator was going to let us out.

10/03/2019

The first concern was the "ramp" that went up their half-flight of stairs to reach the elevator.

01/22/2020

Location is beautiful, Timothy took great care of us and told us all the fascinating history of the place and all the cool spots to see.

12/20/2019

Chris checked us in promptly and with such great care.

12/20/2019

Everyone here will go above and beyond to make sure you are taken care of and have the desire to return again as your stay will be one for the ages!!

12/14/2019

Also William aka billy was amazing made sure that we were taken care of.

12/14/2019

As of the experience so far it’s been good the staff was friendly making sure we were taken care of.

03/15/2020

N/A

03/09/2020

Odd smells waft throughout the hallways and there is a general sense that the building might spontaneously collapse at any given moment.

03/07/2020

There was a smell every time we walk along the aisle and inside the elevator.

01/30/2020

It was disgusting.

01/05/2020

The microwave, ac, and tv weren’t working and a really bad smell hit us.

08/02/2021

but guests and staff were super respectful and wore masks inside.

04/13/2021

The staff all seem to really enjoy their jobs and it comes across in their service to hotel guests.

11/13/2020

The location was perfect and the room was large and quiet because the hotel had very few guests.

11/05/2020

but was happy to see the front desk (Brendan when I checked in) taking the temperatures of every guest and following CDC protocol throughout the entire premises.

08/25/2020

And all ensured that their Covid policies for staff and guests were being adhered to.

09/20/2021

Close to local grocery store and walking distance to other fun restaurants and activities.

07/25/2021

The food in Marco Polo restaurant was really good.

04/26/2021

I would recommend dining at the Marco Polo restaurant and grabbing some afternoon Radlers or Aperol Sprits at the pool.

04/18/2021

From the exemplary one on one customer service from Brendan the supervisor at the front desk, to Benny and Jay at the Marco Polo restaurant, this was an extraordinary experience we won’t soon forget.

07/31/2020

), the warm and stylish nordic design rooms, the cute pool area and the Marco Polo restaurant, chances are that you might never want to leave it either.

08/02/2021

Hiking in Griffith park is a short drive away.

04/23/2021

Close drive to places around Silver Lake, Los Feliz, Hollywood, Griffith Park, etc.

03/20/2021

We were surprised with some champagne in our room and the room we stayed in was tasteful, homey, and had a beautiful view of Los Angeles, including the Griffith Park Observatory.

11/25/2020

Cool view of Griffith park and sunset every night.

11/23/2019

N/A

07/25/2021

They seemed short staffed, it was hard to source some ice and the bar by the pool was closed on a Friday afternoon.

02/15/2021

but was closed due to covid precautions.

12/01/2020

even tho the restaurant is temporarily closed due to mandated covid restrictions — the inn offers in room breakfasts and we ordered the the salmon + eggs + toast and the prosciutto + eggs + potatoes + bacon and each element was legit FANTASTICO! Mmmm!

06/03/2020

[The Marco Polo was closed due to Apocalypse during my stay.]

09/27/2021

although kind of odd in that the bathroom wasn’t adjacent to the sink and there was no dresser to un pack your clothes (there was a closet).

08/12/2021

There were no luggage racks and nowhere to put your suitcase aside from the floor.

02/10/2021

However, I vividly remember leaving my new black Birkenstocks next to my bed and forgot to pack them.

11/14/2020

No valet or bag service.

03/05/2020

Just need to add a couple of things for people who work at a desk and have a suitcase, and it would be golden.

04/12/2021

Quick walk to Sunset Junction area and all the stores/restaurants.

02/24/2021

From the mid century details in the rooms to the outdoor pool area, perfect for viewing the sunset, this place in perfection.

12/21/2020

and Sunset, which is packed full of cafes and restaurants serving food to go during COVID.

12/01/2020

Very comfortable hotel and convenient location at Sunset Junction.

11/25/2020

Cool view of Griffith park and sunset every night.

09/01/2021

At check out they didn't apply my gift card and I was billed incorrectly.

08/12/2021

However, while they're clearly going for a "minimalist style" (no problem with that), they could have spent a FEW more dollars to upgrade some of the decor & furnishings to a higher level - especially for the rate they're charging.

07/08/2021

I couldnt sleep very well paid overn$400 dollars.for rhe room and then was charged another.$50 because i requested late check out. 12Noon.

09/22/2020

Now, 6 weeks later, I see a charge on my card from them.

07/11/2020

Masks are mandatory in common areas, key cards are sanitized with a little machine, if you use a pen it’s yours, rooms are quarantined for 72 hours before the next clients and the pool area is limited capacity.

09/14/2021

Pricey parking

08/14/2021

Overnight valet parking is very expensive,

08/12/2021

but there's a level of "cheapness" that doesn't fit the price you're paying.

08/01/2021

Our only complaint was that the rooms were way over priced.

07/08/2021

I couldnt sleep very well paid overn$400 dollars.for rhe room and then was charged another.$50 because i requested late check out. 12Noon.

08/07/2020

), and really the whole staff was professional and helpful and made us feel safe and taken care of.

07/29/2020

The management was supreme (shout out to Andrew who really made us feel so welcome and taken care of).

07/04/2020

He made our stay so comfortable and takes great care of this hotel.

06/15/2020

Andrew, the manager, was extremely accommodating and helpful at every turn, and the entire staff really strives to make sure that guests are well taken care of.

06/08/2020

Everything was extremely clean and comfortable, Andrew and the rest of the staff take great care of their guests.