I suspect it had been sitting on the pass for some time because the potatoes had gone hard and the steak was cold when it arrived.

The night I arrived I called down and asked for a reservation at the tower bar for dinner and once downstairs I was offered a seat at the bar, since I was starving and getting over a cold and just wanted a meal  I accepted

when the water came on we had to take cold showers, as we had appointments to get to.

The pool could be bigger and the temp in the restaurant was a little cold, maybe because of the sliding doors,

He was not sorry that they were causing this horrible experience, and when we were saying how unacceptable this was, his responds was(with a really cold face) "I understand".

The only issue we had; the hot water takes 30 minutes to get to the 12th floor and then it is either ice cold or scalding hot with no in between in the shower.

As you step into the elevator you are taken back to a time of elegance and nostalgia.

Every piece of furniture was in the hallway, so much so, it took nearly twenty minutes to move the furniture, tools, and construction supplied just so I could get in the elevator.

The room was small and noisy, I could hear the elevator rambling up-and-down through-out the night; there seemed to be a function on every day which prevented us from using the facilities of the hotel, which is why we came in first place; there always seemed to be a lot of confusion in the lobby with a lot of staff

The elevator only services two Penthouses.

they barely through the key at me, didnt offer any help with my bags and couldnt even tell me where the elevator was.

The elevator went out several times as well during our stay.

The elevator itself felt like what I imagine a two-person coffin to be like.

"You're room is ready for you", she smiled, proudly - and before I could thank her, Jerrod grabbed our bags and headed for the elevator.

The ambience of the hotel maintains that historic feel with dim lighting in the common areas (and perhaps to make the celebrities harder to recognize), narrow elevators, and an incredible staircase that lets you look all the way down to the bottom floor.

Sunset Tower was in a great location and provided a wonderful stay during our trip to Los Angeles.

It was a beautiful place in such a great area of Los Angeles.

Tourist Scavenger hunt, Los Angeles Downtown, VIP LA Club Crawl, Los Angeles Club Crawl, Downtown LA Club Crawl, Los Angeles Club Crawl, LA Fashion District, Encino Foot Spa, Broadway Bar, Orpheum Theater, Tower Theatre, Wellness from Within, Spa Glisten, MacLeod Ale Brewing House, Fashion Lanes, Mrs.

You made us have an amazing trip to Los Angeles.

Sunset Tower simply has some of the most professional and personable hospitality staff in Los Angeles.

There is a south view of all the Los Angeles basin and a north view of a billboard or across the Street.

The Sunset Tower continues to be our favorite hotel in Los Angeles.

I've definitely found my home away from home for all my future stays in Los Angeles!

I will absolutely, positively stay here again and any time my travels take me to Los Angeles.

The atmosphere of this place make you feel like your visiting a part of Los Angeles history.

we booked this hotel as regular visitors to Los angeles,and based on its reputation thought it would be an excellent way to end a birthday trip to Las Vegas,where we had just stayed at the beautiful encore resort for nine days.

Each has a wonderful view across Los Angeles, and a Nespresso machine with complimentary espresso.

I am lucky enough to work regularly in LOS ANGELES and Always stay at the towers.

I recommend the Sunset Tower Hotel for anyone traveling to Los Angeles and I highly recommend Tony and Angel!

From the tremendous brunch crew -- Angel (aptly named) who is quite literally the BEST server in all of Los Angeles - kind, attentive, always goes far above and beyond the call of duty, to Barbara and her warm, funny and hilarious hostesses -- to the incomparable and oh-so-chic Gabe at dinner.

Los Angeles is a competitive hotel market at the high end.

Lovely view looking over Los Angeles too!

Looking forward to going back to Los Angeles in the near future and definitely will dine at the Terrace again.

Favorite hotel in Los Angeles for Its unique history heritage, architecture and glamour (which flows within the space in a hundred waves) and also for it is extremely modern and comfortable.

Here is the scene, I’ve stayed in several hotels in Los Angeles and it’s only even been “fine”.

Outdated, poor management, no customer service
Our experience happened in June 2022, let’s hope the management has taken action since then.

We decided to forgo desert because of the poor service and atmosphere.

That said, the hotel turned out to be a poor choice.

A large wooden box, five feet in width and almost the same in height; it protruded proudly into what little space poor little 506 had to offer, and - being painted a dark gloss brown - added effortlessly to the pervading atmosphere of general despair in a way that almost no other random object could possibly have achieved.

nevertheless, the poor staff seemed to be terrorized and so apologetic.

In summary: the service is awfully poor, indifferent and arrogant, the food and drinks are overpriced.

The gym is weak, though, with poor ventilation.

Their upgrade of their tv system also has a current 2 weeks till fixed and no movie choices which seemed like poor planning.

The rooms, dining room, gym, and overall facilities are second to none.

The staff was very friendly and the room had great views of Sunset Blvd.

In a nutshell, almost 3 months after our visit, I still haven’t received any refund promised for the downgrade of room we had during our stay.

Extremely helpful staff, immaculately clean rooms, and absolutely incredible dining.

The rooms are spacious and the facilities are beautiful (including the pool and pool facilities).

The decor from the guest rooms to the amenities is so fun, and, tastefully done!

A beautifully appointed room with views for MILES, lovely amenities and hotel staff attendant to every need -- simply delightful.

Beautiful, lovely views in each room and nice facial treatments at Joanna Vargas Spa

Was impressed by the hotel itself, an amazing landmark on its own that is impeccably maintained, and our beautiful room and friendly staff.

The hotel's guest rooms, public rooms, bar, and restaurant are all stylish and excellent and the hotel's staff are uniformly superb and expert in their work.

From the kindness of the staff to the comfort of the room.

When we arrived back after a short trip or run everyday the room was always beautiful and clean,

I was ready to spend a lot of money on dinner and the dictatorial woman overseeing the dining room, looked me up & down, and I was dressed more than appropriate, and she promptly relegated me to bar; away from dining room.

Comfortable rooms and truly wonderful restaurant.

She shared that she didn’t have any visibility to what was happening with the tables in the dining room

I was able to view on the website that the room above us WAS available while we were there, I checked each day after and it stayed available.

Really love the new soffits in the rooms.

Tasteful, inviting rooms with breathtaking views.

Food at the restaurant amazing
Hotel does not have plastic at reception
they do take temperature before you check in
Not one car charging station which for such an expensive hotel a little shocking
they said the owner no longer has a tesla so he removed the one they had

The pool was closed for two days during our stay along with the main restaurant with little prior notice.

although filled with 'Disenchantskreig' and 'Disillusionangst' will serve as a very specific and practical warning to others who are thinking of doing the same.

but no sign of our bottle of prosecco (at 64 USD) yet.

The second day we went down there he had placed a reserved sign on our table so we were sure to have him again.

In addition every chair had a sign on it that said you had to pay $75 dollars to sit on it if you were not a guest.

House-keeping call your room from about 1 to 3pm each day and ring a few times (even with DND sign on door) I was extremely ill the entire stay and was sleeping until 2 to 3pm each day.

.14 by 14, including the bathroom), a noisy refrigerator I had to ask to be removed from the room, and a room that was behind the elevator that rumbled off and on day and night.

We went to the lounge by the pool and there was no "please wait to be seated" sign or hostess so we picked a table.

The pool was very small with lounging pads on the floor which didn’t feel appropriate.

It's a small pool on a hill overlooking all of LA, which is primarily for hotel guests.

Pool is small and can get a little crowded.

The pool is small and there are about 20 spots to sun bathe.

The pool is small with limited lounge seating

Being on the Sunset strip, burn outs, mini drag races and over-revving of engines does happen all through the night.

You'll be very impressed by the crown molding in the room.

Staff was helpful  I chose this hotel because it is one of the few near Hollywood that don't use a bunch of fragrance.

but when you are paying that much for a room, you expect it to be clean smelling and in good order.

One of the highlights of the stay was being out on the balcony and having a Johnnie Walker Double Black and smoking a cigar.

- still has smoking rooms), and it was as if the previous tenant smoked an entire pack in a pre-check out fugue state, with the windows closed, in the last moments just before we took occupancy.

Moreover, the quality of the furnishings just wasn’t quite there: from screws missing on light fixtures in the bathroom, to bedside tables with extensions that would fully retract, to warped base mouldings in the living room, to windows that have peeling paint and one must fight with to close – you just couldn’t ever get the feeling you were staying at a high-end property.

Special amenities included candles set up for a romantic bath, heavenly smelling cut soap, plus freshly baked cookies with turn down service.

Loved the Tower Bar and breakfast by the pool - Angel happily kept the coffee and hot milk coming and never rushed us when we lingered just to soak in the morning sun.

But it was just so comfortable to be there, enjoy the sun, and just read and talk (smoking aside).

The staff is the most friendly, helpful, kind, and hard working in the area.

From the beginning, I was welcomed by a great bellhop named Anna.

The staff were incredibly helpful and kind (I was unwell one night and they went above and beyond to assist us) and we felt so looked after.

Having stayed at the Sunset Tower dozens of times for business its wonderful staff never fails to provide a home life oasis in the middle of West Hollywood.

I suspect a lot of it was due to the post covid employee crunch,

Service was perfect and the ambiance was relaxed gentleman’s club.

Barbara, Gabi and her team are beyond kind and welcoming.

As lovers of the Carlyle in NY we think of this as our Carlyle west.. happy to say we are remembered by staff and treated like family.

I know that when I'm there, I will be well taken care of by both Angel and the other employees.

Staff throughout the hotel were excellent.

From Valet, to Front Desk, to servers in the Tower Bar and Restaurant, everyone was friendly and helpful.

Absolutely love this hotel and the staff!

;) 
I went for business and the location was perfect , service on point and the view spectacular !

We stayed in a premiere suite that had a large living room, king size bedroom and a wonderful view of downtown LA.

The view was spectacular, the suite terrific, and, most importantly, the staff was superb.

We were upgraded to a suite and had an incredible view of the strip.

Maggie and I truly enjoyed feeling a part of the sunset family.

but the service is excellent, the views are fantastic, the restaurant is THE best, and they also have great room service.

Upon check-in we were upgraded to a king suite where at night we enjoyed complimentary champagne overlooking the glorious LA skyline.

The restaurant is unique and perfect for a quiet lunch and beautiful view of LA.

Perfect location, beautiful views, most comfortable bed, delicious breakfast included in rate.

Our bed was super comfy and our suite was the perfect size, not loud at all (we overlooked the dog park next door rather than the strip).

We were upgraded to a 12th floor room with a great view of construction in LA.

Even the Andaz directly opposite is a better option in my view.

Sunset Tower Hotel

cold

poor

sign

small pool

elevator

staff

room

view

I had a perfectly fine two night stay at the Westin in downtown LA.

The staff are very attentive and nice

The hotel location is downtown LA, convenient within walking distance to restaurants and bars in that area.

They said this was on par with the best hotels in Downtown Frankfurt and Berlin.

I will definitely stay here for the future ALIS events downtown.

Great location to walk to Grand Central Market, or catch the transit and explore Downtown, Koreatown, Little Tokyo, Beverly Hills and greater LA.

In many ways it preceded the rebirth of downtown LA.

Tourist Scavenger hunt, Los Angeles Downtown, Mrs.

Also, keep in mind that most nights and weekends many stores and restaurants are closed as this hotel is in the business center of downtown LA.

Hotel itself is good and it is possible to give them a much higher rating, here's why:

Centrally located in downtown LA.

This Hotel is in the heart of downtown LA.

PROS: fantastic city views, good downtown location, friendly staff, late check out possible.

This hotel is located in the heart of downtown LA so the drive from the airport will take about 25 min in moderate traffic.

The view from the room was awesome and saw the entire downtown LA area.

I have stayed dozens of nights at other hotels in downtown Los Angeles.

The location itself is fine, being in downtown.

It is conveniently located in downtown LA.

Near downtown and business section of LA.

As a high Marriott Elite traveler and a former resident of downtown LA, I was excited to stay at this property for the first time,

The hotel rate was substantially better than other SPG options and I would stay at the hotel again should I have to visit Downtown LA (though I'll be honest in saying I hope I don't have to visit Downtown LA again in the near future).

This hotel is in a great location in downtown Los Angeles.

It has four towers so you either have to find the right color-coded elevator or walk a ways to find your room.

Note: whether you are check in yet or not you drive down to the valet parking, unload, take your luggage up the elevator to the check-in lobby.

My only real complaint is your room depending on where you are is subject to full view of the elevators (and they can see you too).

Elevators are overworked and to get to the event space can not use the elevators.

Although it was supposed to, the room key did not work in the elevator.

- Escalator to the garage was broken the entire 3 night stay.

Largest hotel in LA (but you cannot get lost because they have an ingenious color coded system to their elevators).

Night two was followed by the same door having the sensor fall off without a trigger and an elevator within the "yellow" tower that would only allow riders to go down and not up.

The manager here  Mario was so unprofessional after being stuck twice in the elevator he said he couldn’t do anything  to compensate us for being stuck in a non moving elevator on the tenth floor.

Not all of the elevators were working so tons of people shoved into any one that was working.

Went back down on elevator #10 yellow tower and it smelled like weed.

Second, people can see directly into your room from the elevators.

Awkward and not user friendly to go from parking garage to lobby with one outdated and small elevator, especially when you have a lot of luggage or bags from shopping.

The noise from the elevators and air conditioning is bad enough

I finally realized the noise I was hearing was the elevator right outside my window

Guests will have to wait for both elevators and valet parking

but thought my room could use a bit of a face lift.

The elevators take some getting used to as far as where you are going and it's a bit odd that they don't stop on floors 2,4, or 6 where the shopping and fast foods are.

Had to roll three suitcases on my own down an escalator and an elevator because the bell desk was not manned.

but rooms and hallways are very old (blue tower).

Hallway carpets are old, stained, and dirty.

People everywhere loitering, smoking weed (including the non-smoking rooms- my smoke detector was covered with a Macy’s bag) girls half naked, loud music in the hallways,etc.

I also heard lots of noise in the hallway intermittently.

To get to the valet from your room, you have to take the elevators to the lobby and then go down several escalators and a hallway.

but needs a complete remodeling.The furniture is old and belongs to the seventies.The hallways needs remodeling too.

The hallways have ancient carpets and the rooms are pretty dated that way as well.

The massive lobby  and hallways have a 
Depressing aura and the rooms are reminiscent of the 70s.

Could be better with a sliding partition as current door blocked hall when opened.

Room was tired looking and the hallway outside had bits of trash left by housekeepers.

Walls were thin as we could hear others talking and luggage rolling down the halls.

From the walk-way from the Valet to the lobby, to the elevator from the valet to the lobby, to the hallway on the 23rd floor, to my room. .. ALL I COULD SMELL was "air freshener" and/or "carpet deodorizer."

The hallways were extremely hot and I don't know if the air conditioner wasn't working or there isn't any air conditioning in the hallways.

The housekeeping staff greeted me at all hours in the corridors.

The public areas including hotel room corridors are quite dated and in need of upgrading.

The musty smell outside in the hallway was very odd,

Hallways and main areas are a little worn.

No doors banging, no noise in the hallway.

This is a large hotel with towering interior elevators, long hallways and a somewhat awkward layout.

It was a great location with plenty of amenities.

The views are spectacular, there's restaurants, shops, a brewery, pool, tons of outdoor spots and in a great location near everything fun!

Our recent experience at the Westin Bonaventure in LA was a positive one; the rooms are comfortable the hotel us well located and the front desk staff and other staff are attentive.

Rates were reasonable and being located on the edge of DTLA area means it's safe and there's lots of pedestrian traffic even late into the night.

It was in pristine part of downtown, very clean and located close to World Trade buildings.

The location was perfect for us to park our car (better daily rates in the World Trade Center Garage adjacent to the Westin) and either walk  or take public transit to where we wanted to go.

The location is close to my client, so it works well for me.

The location is excellent the rooms very attractive and on a special note the food in the dining room was absolutely wonderful.

This center eatery is a franchise of Starbucks, with their prices slightly higher than a normal location.

Location was OK, I walked to the Metro and there seems to be a fair amount of construction going on near by, hopefully it will improve the overall area.

Bottom line: for what you pay you can find something as nice or nicer in a better LA location.

I choose to stay here for the reason that it’s most convenient to all the location I have to do.

But the hotel is located near trains and buses which made traveling the city easy.

My family and I had a most enjoyable stay at the Westin Bonaventure Hotel & Suites, Los Angeles from Christmas Day to New Year’s day!

but with some fun old photos of Los Angeles.

Everytime i come to Los Angeles i always stay at this hotel.

The staff are extremely amazing here I’m staying here at the moment and it’s one of the best hotels I’ve stayed out in Los Angeles, during Covid you want to feel safe and the Westin does that and more it’s extremely clean and you can tell the staff really care about us their customers!

I stayed at this hotel many times .I still like the location in downtown Los Angeles.The lobby is very nice for meeting people.The restaurant in The lobby serve good menu.The rooms are OK

The Westin Bonaventure, in downtown Los Angeles, is an excellent option to stay, whether you are traveling for business or pleasure.

We love the Westin Brand, and consider the Los Angeles Bonaventure property and architecture to be one of the top rate in the Folio.

I recently stayed at the Westin Bonaventure Hotel & Suites in Los Angeles and I had now idea how big this hotel was.

Outstanding hotel in the center of Los Angeles.

The Westin Bonaventure Hotel in downtown Los Angeles has the "Sky Lounge", a bar that also offers food and which rotates 360° on a slow pace for some amazing, and constantly changing views of the city.

The hotel is located in the beautiful and revived center of Downtown Los Angeles, perfect for both the leisure and business traveler alike.

We would stay there again if we were forced to visit Los Angeles.

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