Jeana, the duty manager, went out of her way to help us with our luggage and made an exception to keep it with the hotel as 'left luggage'.

We left for lunch and when we arrived back to collect our keys the lovely Tamara spoke to management to upgrade our room for my birthday.

The manager, Xavier was professional and treated us like family.

I reported it to the hotel management who showed very little interest in helping me

The manager xavier couldnt do enough to help make the stay special.

Thank you guys it was a wonderful  stay  Jeana made my stay very comfortable   u are the best duty manager ever  the rooms are very clean the hotel is close to the padding ton station  thank you Jeana it was an awesome  stay

Had a fabulous stay and was very well locked after by the manager valan was very very good Person .would definitely recommend and would choose to stay again the next time I hope I get to stay again soon

Xavier, the Duty Manager and the Receptionists Pamela and Rania are very welcoming, professional and efficient, they always give me nice rooms and go the extra mile!

I would really like to thank Park Grand Hyde park hotel for their amazing services and clean rooms and I would like really to thank Ms. Jeana the manager duty and Mr. Valan for their quick and kind respond , the hotel rooms are being so comfortable the services is highly standard I really recommend everyone to stay at the Park Grand hotel Hyde park

And the manager Avalan was a big help in sorting me out and making sure my stay was perfect.

The manager needs to provide a good trainer for their staff.

My boyfriend and I are 19 and I find it funny that when a grown adult gets involved to sort this disgraceful action out they begin to sort it out and a manager magically apears.

I had a lovely stay thanks to Claudia she is very sweet and professional thank to Chan as well she is very nice and helpful and professional very good manager ever .

The hotel is near by the station, many restaurants, pubs and also supermarket, thank you again Claudia for your best and recommendation also  I want to thank to Aaron as well he was nice and helpful Dorinna And the manager Chan as well all of them was nice .

but the manager on duty however wasn’t to helpful.

Ms Sarah is so loving and caring towards her customers she treats them like her family no doubts..
10/10 excellent feedback from me, looking forward for my next trip already 

One of the best hotel in London and hospitality is on next level, most friendly and cooperative/caring staff

Thanks to the GM for appointing such a lovely team 

spacious rooms, comfy beds and room service is excellent for sure
Also bar & breakfast is amazing on top of that 

Stay with confidence and you will always make good memories here

Ms Dornia is very friendly and helpful 
Dafin BEST BAR
Jeana 
Sergio

All these amazing people deserve a shout out 

100/100 for to all the staff including The Manager

Both she and her manager (Aaron) assisted me with this and they couldn’t have been more helpful.

10* STARS CUSTOMER SERVICE  from : Mr. DAFIN  who is a young  enthusiastic man with passion for hospitality and the Hotel itself ,born for Customer service , he  showed extreme professionality and communication skills at all times. MISS BARBARA  showed extreme respect, professionality and care.She showed Management skills and she was well groomed ( which is not to underastimate! )

Highly praise manager Mr Sakar  for this kindness.

My regards to 
manager Mr Sakar , Restaurent manager Mr Anthony, Ms Alrina, Mr Aaron and everyone who looks after after me .

Mr. Xavier helps us to find places to visit and explore in central london.

Mr. Valan is an excellent in charge person, very accommodating manager, top service.

Met a guy at the reception Mr Valan, he was very generous and very kind.

Manager Mr Sakar especially does the best job and everyone there .

Despite I didn’t put a note for my floor preference, Mr. Sakar managed to solve my issue and offered me an update for double room with minimal rate increase, which I highly appreciated.

From the moment we arrived Mr Sakar welcomed us like a family.

Mr Sakar , Ms Alrina , Ms Claudia, Ms Jeana thank you .

The hotel is a very good hotel, on my arrival the cocerge Mr Lucian came out to received me friendly and ushed me to the hotel reception area.

Special thanks to Mr. Valent for making us feel at home.

I have been to this hotel for a second stay .it has been a joy to return to this beautiful hotel with kind people.everyone has been courteous ,kind and helpful.i wish them all a good autumn and look forward to return with my family next year .thanks to kelvin’s ,Cristina,Lucian ,Anthony and manager Mr Gurdeep thank again Hawthorne

Thank you very much Mr Gurdeepn
All in alll a good stay

I loved my stay , and thank you for all staff especially Mr Sakar for everything he did to make my stay memorable .

We booked a hotel nearby which was absolutely disappointing and when arrived park grand with my wife , Mr Sakar who was on duty was very very kind , respectful, understanding and he did almost everything to make our stay superb service.

I was checked in by Mr Gurdeep on arrival and was escorted to room by Lucian conceirge .team is willing to assist you extra and easy to deal with .

The rooms i was given was spacious and clean and the best part is their friendly and welcoming staff , especially manager Mr Sakar who helped me to book my hotel reservation and offered me a good room .

The   location of the hotel is perfect , near  Paddington station which is central london and you can travel anywhere from there.

I like the hotel was nice and it is closer to paddington station.

The hotel is situated at a very convenient place at the paddington station  jeana and Sador very very helpful  the breakfast was very nice  the room was spacious with all amenities  thank you once again   We will come back again.

The location is very nice close to the paddington station.

The location is very good  near the Paddington station.

The location is perfect l, next to paddington station and the hotel very nice.

The hotel is close to Paddington station, and staff are very nice.

I recommend this hotel the location are perfect jute 5min walk to Paddington station.

He also told us the shorter way to Paddington station from the hotel which made our journey a lot better.

Hotel was very well placed with Paddington station just five minutes away.

Close to Paddington Station, Hyde Park, Little Venice.

Also the location is good as it’s walking distance to Paddington station that can go to airport direct.

It was easily found and so close to Paddington station!

The Room was excellent as is the location 
Just 5 minutes walk from Paddington Station.

Hotel was easy to get to from Paddington station.

Great location being situated so close to Paddington station, as well as many near my amenities for food and drinks.

:) the breakfast was great and the location was perfect walking distance to paddington station.

I loved the location, very close to the paddington station as wrll as shopping facilities.

The hotel is close to paddington station.I will definitely come back again.

The location is excellent, close to Paddington station with greenery and restaurants all around.

The hotel is situated at a beautiful location near the paddington station.

lovey hotel  the hotel staff is amazing  thank you Jeana for such a comfortable  what a lovely hotel  will be back again august  the hotel is close to the paddington station thanks a lot  the rooms are very clean  awesome place

Near paddington station and very friendly staff.

Its amazing hotel close to Paddington station and Xavier recommend an evening near little Venice which was wonderful.

The bathroom was also even small for me as a 4ft 11inch person and only 1 small towel each available.

Moved room into another one which had a tiny bathroom.

The bathroom was so small you couldn’t move in it, nowhere to put any toiletries and the shower was so small you couldn’t turn around.

The bathroom was so small , the only way two people could fit would be one in the shower and the other sitting on the toilet.

The room had a bathroom which was very small, I could hardly turn around in it and the towels provided were very thin and quite rough.

Washroom was very small too, there is virtually
    no space left for a person to stand after the water 
    closet/seat. 4.

No introductory guide in the room, tiny toiletries and bathroom in general.

but our bathroom is tiny tiny in comparison to what I see in the photos.

Nowhere to put your toiletries in the tiny bathroom 
The toiletries supplied smelled nice
Towels were small.. no bathsheets
No tap covers so you had to just guess which way was hot or cold, bath or shower.

Specifically, beds were hard, pillows were awful, carpet seemed dirty, bathroom so small you could barely turn around.

We got a double bed instead of a queen, and the bathroom was so tiny!

the only comment i have to say is that the shower is a little small,

Small shower room with poor quality towels, bath towels provided were only just a bit bigger than hand towels.

Overall, the rooms were small and shabby.

The rooms were tiny old filthy disgusting and really dated.

Four people in a small room during a heatwave without AC?

The rooms are very small and pictures can be misleading.

Room was small, ants around and window area not clean.

Later I came back to hotel from my long tiring day got to know that I was allocated in a small room in basement.

but can only think normal rooms must be tiny.

Although the rooms are small, they have all the necessary amenities.

The down side was that there were times the WiFi didn’t work and the room was small to fit a large luggage so there was a small space

The rooms are small and there is no sound insulators, so you can hear the other room.

Not ideal when you’ve got meetings the following day, The rooms are very small as you would expect with a double bed just about fitting in, not a problem when all you want to do is get some rest.

Having said that, I have given it a 3 star review because the bathroom in our room was tiny , to the point you had to open the shower door to be able to sit on the toilet comfortably.

Was disappointed with the room as it was tiny for two people.

Secondly the lighting was depressing as this was something not discovered until the next day… 
Lastly the layout of the room was very small compared to the extra ‘deluxe’ charged upgrade we paid for.

We initially booked for 2 nights, our room was very small with no view whatsoever,

Initially on walking into the hotel the staff were friendly and warm and we were greeted to an offer of help with bags.

but the location is such that it is a short walk to Paddington Hyde Park, and restaurants.

Great hotel, 5 min walk from the station.

Booked a room to enjoy the carnival for my birthday and was very impressed with the service as I walked into the hotel.

Fantastic location a short walk to Paddington station.

The Hotel is in a great location - 2 minutes walking to Paddington station.

* Fantastic location: 5 min from Paddington Station, Heathrow Express, Elizabeth line and bus lines 
* 5 mins walk from amenities, shops, cafes and pubs etc
* Warm friendly staff, Christina was very chatty and helpful with checkout
* Good selection for breakfast

Late check out useful on wowcher deal as we walked to Portobello market, very interesting, and had a shower on our return before leaving at 1pm.

Close to Edgware road and 10 minutes walk to hide park.

The hotel is well located and near the park where you can go for a walk or chill for sometime, the rooms are clean and the breakfast is wonderful very friendly staff.

It took us 10 min to walk to Hyde park and 25 to Kensington high street.

the hotel is not far from Paddington station hyde park am not far 10min walk I had a great experience I recommend this hotel.

One minute walk to the bus/train and even restaurants and stores.

A short walk to Kensington gardens and Hyde Park.

Valan was very nice in the reception was very friendly  and inviting as we arrived for our stay valan also gave me to eat  the hotel is in a very quiet location  around  3minute walk from the train station

The hotel is in a very quiet location around 3 minute walk from the train station.

Great hotel , perfect location just a short walk from Paddington Station and nearby  Kensington gardens,  lovely breakfast and friendly staff!

Unfortunately, the whole room had outdated decor throughout, marked walls and just didn’t feel properly cleaned.

We stayed 1 night in a dark basement room with a view of wall out of the window.

The room also has paper thin walls as we could hear absolutely everything from a the very noisy adjoining room with their TV blaring t 3am and constant use of the creeking staircase within their room hence we had a pretty awful nights sleep.

There were hairs in the bed and bath and even stuck to the bathroom walls.

I realised on inspection that the wall paper was old fashioned paper and also gave off the appearance of been dirty

We were not able to push the bed over due to the fixtures on the wall, stopping it from being moved.

however, shower didn’t have any hot water, suspect looking stains on the bathroom wall and the large balcony door didn’t close properly.

The walls were paper thin, and the noise from the flooring above was very loud.

The walls are very thin, you can here every door closing, every toilet flushing.

Some of the wallpaper coming off the walls.

The walls are paper thin and you could hear neighboring room conversations.

but the bedroom was very much on the small side and there was a sheet of glass acting as a wall between the bathroom and bedroom with only a bedroom blind blocking the view and a glass shelf over the sink was in an awkward position .

(Plus, the rooms are small and the walls are thin.)

but it was shoved up against the wall so if you wanted to get out during the night you’d have had to clamber over the person sleeping next to you or slide to the bottom of the bed to get out.

And the TV was on the opposite wall to the bed awful.

Park Grand London Hyde Park

small room

small bathroom

wall

paddington-station proximity

management

My biggest gripe was walking into the room and first thing I notice are the many stains on the carpet throughout and chipped paint on parts of the moulding.

Room smelled SO STRONG of cologne, as if someone spilled a whole bottle in the carpet.

At checkout which was quick and easy I was informed that the hotel is about to go through some improvements like replacing carpets, headboards etc.

We stayed in a 2 twin bed room and the fabric headboards were stained and faded which was quite off-putting, furnishing was nicked and carpets were worn and fraying.

Outside my room, I did notice a bit of carpet that was threadbare and a few nicks in the paint

However, my wife thought the carpet looked dirty,

The hotel is quite old, and there are stains on the carpets.

A lovely room, quaint - a bit dated on the decore and carpet,

Why mention it 
FLOOR - Carpet stain all over(photos attached).

As a result we found our room looked tired ie the carpet needs cleaning or replacing, the yellow blind was dirty and seemed to go down

Also room needs a little freshening up, a tad dusty & a small carpet stain, & pillows did not measure up to comfort of bed & overall room, nothing that would deter us from staying again

The carpet was worn, and the furniture (in particular the couch) looked old and dusty.

Needs some updating, rooms are a bit dated and could use some new carpet and linens.

Carpet in one room was quite worn and threadbare.

Bed itself was 5/5 for comfort and luxury.

Spotless crisp linen on comfortable beds made for a great night's sleep.

Brilliant location, comfortable beds, clean room, helpful staff, delicious breakfast.

We just spent the week at the this lovely hotel. The location was great, the room was lovely (comfortable bed and pillows!)

Beautiful rooms, devine linen, comfy beds, clean, great location, peaceful.

Our room was roomy for European standards, with a very comfortable bed and the terry cloth robes were a nice touch.

In summary, this is a lovely boutique hotel where you will get a fabulous nights sleep with a super comfortable bed and lovely bedding.

A great find, tranquil, beautifully decorated and the most comfortable bed.

Nice spacious rooms with maximum comfortable beds, you'll love them.

Bed extra comfortable and clean, and the shower is excellent.

Our room was a great size and had a super comfy bed!

I stayed in a Executive Double, a good sized room, very comfy bed, decent amenities and good shower.

Bed was comfortable, rooms clean and convenient location, with a lovely breakfast selection.

Fantastic room with the most comfortable bed.

Charming townhouse kind of vibe with cosy hygge vibes and amazing hospitality and friendly staff .

They are both very friendly and give a very genuine welcome, always on hand to help you.

Very impressed with the lovely hotel, perfect location, relaxing atmosphere and friendly staff.

This hotel is smart with a really nice relaxed atmosphere, the staff are friendly and attentive.

All the staff were so friendly and accommodating to everyone.

Friendly, professional, knowledgeable staff that were truly interested in making sure that our stay was relaxing and enjoyable.

The staff is friendly, if a little formal.

Pros: 
- Clean and quiet room with a king bed (rare find)
- Friendly staff
- Excellent location to the Padding station, Hyde Park, and local restaurant
- AC

Cons:
- Very understaffed with minimal  services.

The staff were very friendly and helpful.

The staff was friendly and accommodating, with a special shout-out to Georgina, who went the extra mile.

The staff are all very helpful and friendly and the rooms are gorgeous, with the most comfortable beds, it was like sleeping on a cloud.

Staff were very friendly and we managed to get early check in and late check out .

Staff was friendly and extremely helpful.

Great bar, friendly service and excellent value.

We visited roseate house on a family holiday, the location of the hotel was excellent and the staff was very helpful and friendly.

The staff Tobias and Giulia were very friendly and helpfu as were everyone we spoke to.

Amazing and very friendly staff, nice rooms with great size for London, big bath rooms, many amanities in rooms,  great location, very dog friendly.

The staff, Emmanuel and Georgina were so helpful and friendly.

The hotel has a lovely atmosphere and the staff were extremely welcoming and friendly.

A few minutes walk from Paddington station fines Roseate House tucked away in a Georgian row.

The hotel is very well located, walking distance from Paddington Station (the new Elizabeth line is accessible from here) and Lancaster Gate Station.

The location is very handy for all of Central London as well as Paddington Station.

Paddington station is only a 5 minute walk, yet the hotel is set back on a quiet street with very little noise.

Close enough to walk to Paddington station and Lancaster Gate.

500 metres from Paddington station for train next day.

It is in a wonderful location, near Paddington Station and Hyde Park

The hotel is about a 4 or 5 minute walk from Paddington Station, so you are well situated if you want to take the Heathrow Express train in to the city.

I'd stay again, as it was convenient and close  to Paddington station,

This hotel is very conveniently located between Lancaster Gate on the Central Line underground and Paddington station, just a short walk from either station, and very close to Hyde Park.

We were there to take the Heathrow Express from Paddington Station the next day.

The hotel is close to Paddington Station, the Undeground, and Hyde Park.

The hotel location to Paddington station was just a few blocks.

So close to Paddington station and Hyde Park and off the main road so easy to offload and park if needed.

Short walking distance from Paddington station and from Lancaster Gate station as well.

The hotel is very close to Paddington station and close to Hyde park as well.

Paddington station is 5 minutes walk away.

The hotel is a 4 minute walk from Lancaster Gate tube station and a 5 minute walk to Paddington station as well as Hyde Park nearby.

The hotel is in close proximity to Paddington Station (Heathrow Express and public transport throughout London) and also to Hyde Park for long walks.

Living outside the capital now I arrive at Paddington Station and get around by tube, bus or taxis.

Excellent hotel close to Paddington Station.

This is a great hotel for many reasons:

Very close to Paddington station - a 2 minute walk at most.

We loved being close to Paddington station, a 5-minute walk (the Precious Wife didn’t really love lugging the suitcases,

The hotel is very close to Paddington station and the Paddington underground and the Queensway high street is also very close by with lots of cafes and restaurants .

Beautiful boutique hotel conveniently close to Paddington station.

The area was perfect - quiet large tree-lined streets close to Hyde Park and yet super easy walking distance from Paddington station.

Good size room and very tastefully decorated in a very quiet location near Paddington station, just a four minute walk away.

Room was excellent (we stayed in a suite) and location is very close to Paddington station - well within a quick walk.

Definitely wasn't disappointed.It is very close to Paddington station, also a short walk away from Kensington Park .

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