Disappointed that there was no window view for the cost, just a cramped weird courtyard on the basement level, so the room was dark and kind of gloomy The complementary cocktail hour was nice

I would also say that the hotel is very dark.

We had a ground floor room which was far too dark. It was in an absolute nightmare when getting ready (this is why I only gave 4 stars)

but not too late….. definitely would benefit from black out blinds or curtains for those of us who like the dark but that’s the only mild negative 😊

The rooms were a little small for what we paid and very dark not much day light getting in at all, the bed was really comfortable and our room very quiet.

For proper sleep I need to be able to make the room completely 100% dark.

Upon check in we were disappointed in our small room, down a dark hallway in the back of the hotel, two rooms experienced street/pub noise. .

But the rooms themselves (I saw 2 of them - quite identical) are very small and dark.

Unfortunately the only mirror for hair drying was on the inside of the wardrobe door and even when opened wide, it was quite dark.

We found the room way too dark and thus it appeared small.

However, the room we stayed in on the ground floor was very dark (walls on 3 sides of the window and no direct sunlight) and there was no way to open the window and get some fresh air in.

It was a bit dark (fine for reading in bed, just harder to see what's in your suitcase).

No restaurant in the hotel which usually wouldn't be an issue

but did not bother us: no restaurant in hotel (but you can collect drinks and snacks at reception), Soho Square nearby slightly seedy at night time, no view from room and difficult access for taxis because of lots of small oneway streets.

Breakfast at the hotel is only in room service.

but really, in London, who wants to eat in a hotel.

While there isn't a traditional restaurant in the hotel, this was never an issue for me as fresh breakfast was brought directly to my room at the exact time I had requested it.

but also a micro-wave for heating  up food, and a small washing up sink with basic dishes and cutlery available so you could bring back food to eat in the room, 

There is no restaurant in the hotel which is a smart strategy as there are so many cafes nearby that offer wonderful breakfasts - but they do offer continental breakfasts that can be brought by room service.

No restaurant at the hotel (though they do offer breakfast room service, which we didn't end up using)

No restaurant in the hotel, as it is small and boutique,

I saw some people's comments about no restaurant in the hotel.

And there's no reason to have a restaurant in a hotel in Soho!

There is no restaurant in the hotel (but hundreds within 5 mins walk).

We found great Cafes for breakfast as there is no restaurant in the hotel.

We Would likely stay here again because of the location.

A lovely hotel, with a fantastic location close to the theatres, Covent Garden and Oxford street.

Location is perfect for anyone looking to shop, visit tourist attractions or looking for nightlife.

This is great hotel located right in the heart of SOHO.

This hotel was perfect in every way: perfect location near tons of amazing food and entertainment and an easy walk to all the best sites; the perfect room, super clean and very comfortable with all the amenities I wanted (fridge, microwave, coffee, etc); and perfect staff, super friendly and helpful.

Great location (at the centre of London’s tourist activities), nice comfortable and functional room and very good service from the courteous staff.

Location of this hotel in SoHo couldn’t be more perfect.

My stay at the resident soho was brilliant, the location is unbeatable!

The Hotel is located in one of the most beautiful areas of London, in the heart of Soho, close to train and bus stations, restaurants, shops within walking distance, very kind hotel staff, especially the maintenance engineer Nando, spacious and well-kept rooms with all comforts, mini kitchen with nespresso coffee, very comfortable bed,  the big Smart TV, an unforgettable experience, Highly recommended!

Location was in the middle of Soho, really close to Tottenham Court Rd Tube and lots of great restaurants, bars, Oxford st etc.

very friendly staff , clean rooms , good service all over , away form the crowd of Soho even located at Soho , very close to metro access and full of bars cafes around I highly recommend when you are traveling to London

Super location , friendly and helpful staff.

The location of Resident Soho was the best ever!

Excellent location, the room is clean and comfortable.

Everything was perfect in terms of room, location, members benefits such as the discount and early check in and late check out.

Best location, closet o to train station, shops, clubs, restaurants and many more.

Extremely helpful staff and superb location.

The hotel is also in a fantastic location for enjoying central London.

Great  hotel in Soho with many restaurants and pubs around and 200m from Oxford street.

The hotel was in a well centered yet quiet area, Leicester Square and Oxford Street are just a few minutes away.

Within easy walk are Oxford Street (shopping), Soho itself (lively shops and eateries), Chinatown (great food), and it's easy to navigate to Leicester Square, Trafalgar Square, Piccadilly Circus, the Houses of Parliament, the London Eye and more.

Only 300 metres from Oxford street and lots of pubs and cafes nearby.

So close to Oxford street and lots of cool places in soho in walking distance for food and drinks.

It’s a 2min walk to Oxford street and a 10min walk to Piccadilly Circus.

Oxford street is on one side, Soho bars, restaurants and night life next door.

Walking distance to Oxford Street, Piccadilly and even Covent Gardens if the weather is pleasant.

You can reach Oxford Street, Covent Garden, China Town and Picadilly Circus in a few minutes by walking.

5/10 min from Picadilly or Leicester Square, 10 min from British museum, literally 2 minutes from Oxford Street.

Great clean hotel in a prime location.Plenty of places to eat and drink which are close by.Most things are within walking distance.2 minute walk from Oxford street if you enjoy your shopping.Nice park at the end of the road.

Lots of restaurants, bars, shops and Oxford Street around the corner as well.

We thought it was a lovely hotel , great location just off Oxford Street .

based in the lively soho area with many restaurants and bars close by,, also close to Oxford street. .

The hotel is in close proximity to Oxford Street and in turn there are lots of options for dining in or out with access to the features of the kitchenette.

Situated in the heart of soho and just walking distance from oxford street and a few minutes walk to Tottenham Court Road tube.

So central, in the middle of Soho with lots of bars and restaurants at your doorstep, tube station and Oxford street 5 minutes away.

You have China town 10 minutes away and Oxford Street for shopping 5 minutes.

Loads of dining and drinking options in the area as well as being close to Oxford Street for shopping

The staff were very attentive and provided a complimentary bottle of wine when they discovered it was our anniversary and gave us invaluable tips on places to eat.

I chose this hotel because it offered a room with a little kitchenette which I love having when I’m traveling so I don’t have to eat every meal out.

Very friendly staff with awesome food recommendations.

Shops, theatres, restaurants and anything you need within a short walk!

Steps away to fabulous restaurants and theatre!!

The hotel is close to the main streets with many bars and restaurants along the way.

A beautiful hotel in the middle of SOHO - A short walk to all you need of restaurants, theaters, shopping.

It is surrounded by delicious  restaurants, grocery store, shopping, and sight-seeing.

Suggest more soft drink options on room service

Fantastic location in the heart of Soho, close to all of the bars, pubs and restaurants, very helpful staff on reception and we were made to feel very welcome, room was very spaciuos with great amenities, bed was very comfy, all in all a great stay, would highly recommend and we will return soon.

It's good for nightlife, food, a comedy show, shopping, and if you want to hit London attractions, you can walk to Covent, Piccadilly, Chinatown, Leicester and have metros stations close by.

The hotel is in a great location, close to shops and restaurants.

The Resident Soho is centrally located around great restaurants and shops.

Almost hit the mark had it not been for an uncomfortable night sleep.

The 3rd and 4th accomodations are single small sofa beds extremely uncomfortable and you have the risk of having also a camping mattress.

but the Hotel was disappointing and very overpriced,   Couldn't even get IN the room with our luggage, no where to put it, crawled over it, put one in bathroom,  could barley walk around bed, I was very disappointed and uncomfortable  for a three day stay.

but the bed is extremely uncomfortable, feels like uneven overused mattress.

the bed is obviously a twin put together and the hump in the middle makes for an uncomfortable sleep. .

Hard uncomfortable foam pillows - not feather or fibre. 2.

We would not stay here again because it was so uncomfortable and we all slept poorly.

One gentlemen’s club is on the same block which may lead to an uncomfortable conversation with a child

but we didn't find it uncomfortable as we were out and about most of the day.

This is the place that I would think of when I want a place to rest and relax after a long day of walking and visiting places around London.

From the moment we walked in to the day we left, we were treated like family.

It is only a short walk to downtown and the trendy Soho district

We walked from the hotel across Hyde Park to the Design Museum in Kensington, which was an added bonus.

Bathroom was excellent with a large walk in shower.

We walked 85 miles in 7 days exploring all around this neighborhood and beyond!

It has a fabulous location (we walked nearly everywhere), and underground subway stations nearby.

Only 15 mins walk to London's famous shops.

Easy walk around Soho, Covent Garden & surrounding area.

It was an 8 mile walk, there and back again, so I was quite uncomfortable when I got back,

We walked from Tottenham Court Road station and it was a comfortable walk.

Easy walking to everything you need and want.

You are a short walk from all the main attractions in Soho.

The location couldn't be better, as there are lots of restaurants within 5-10 min walk, theatres are at walkable distance and the communication with further areas could not be more simple, having the main underground lines a stone's throw away.

The Resident Soho

dark

hotel restaurant

uncomfortable

location

restaurant

walk

It is beautifully maintained, spotlessly clean and very comfortable.

The bathrooms are spotless and serene, fixtures and amenities are of a very good quality.

The staff is warm and responsive, the rooms are lovely and so clean, and the neighborhood is terrific!

Beautiful boutique hotel, very clean and comfortable room and bathroom, and the in-room kitchenette proved a very useful plus to our stay!

Hotel was clean, room and bathroom spacious; it was close to Earl’s Court underground station.

Outstanding in every way — friendly staff, clean and comfortable room with a small kitchen, excellent location only five minutes from the Earls Court tube station.

The facilities were clean, upkept and exactly what I needed.

Interiors are vibrant, fun and full of character, common spaces are always clean and in order.

but spotless with nice bathrooms, fridge, coffeemaker.

Thoroughly enjoyed the well-appointed room.

The team was pleasant and welcoming, the rooms were quiet, clean and well-appointed, and the beds were super comfy.

Clean, great location, and friendly staff.

Very clean room, comfortable bed and friendly staff.

The hotel was clean and well presented- I expected that and the small kitchenette was brilliant for breakfasts and there are plenty of eating places nearby for dinner.

There were few minor issues with the room, such as the mini-fridge not being cold enough,

Unfortunately this was not possible in the bathroom, which was incredibly cold!

We couldn't get the heater to work though, so it was a little cold esp since it was winter.

The only thing I would suggest is for there to be breakfast options within the hotel and probably to install a heater in the bathrooms as they can quite cold during the winter months.

What we didn't like about the room was the view of a cement half wall and my wife commented that it always seemed cold.

This time, because the bathroom is a lot bigger, it does get a bit cold at night.

My only issue was that the fridge wasn't very cold and I had medication that needed to be refrigerated, a problem solved by helpful staff bringing me lots of ice whenever I needed it.

Also, the refrigerator control didn't seem to make any difference to how cold it got.

Only slight problem was the room was very cold.

First: the shower ran hot and cold the entire time, mostly cold, and not appreciated in winter - especially not for someone who has very long hair like mine which needs to get washed!

The heating was noisy and not very effective (but it was an exceptionally cold night).

but on the fifth floor in the morning the water was often cold and pressure low.

but after waiting almost 2 hours for this to happen, I had no choice but to run under the cold tap.

They were  very noisy early in the morning and late at night and constantly going into eachother’s rooms, banging doors etc.

Also the door to the room needs more sound protection; it felt like people outside were in our room.

The only downside is for anyone mobility-challenged, as it does take a few steps to get to the front door.

The hotel slipped a note under our door saying the housekeeping staff needed to invade our privacy every 24 hours or a manager would.

but there was a lovely patio that we could open the doors up to which helped make it feel more open.

you can hear everything going on outside the bedroom door.

The elevator has no annoying sound when it arrives on the floor and the door opens and closes absolutely smoothly and gently.

but the placement of it in relation to the closet and the bathroom meant doors were constantly banging into each other.

Only complain is that there are too many stairs, front door, the corner before i arrive my room. .etc.

but we did hear our neighbors from across the hall, even with both doors closed.

The front of house staff took my luggage as soon as I opened the door.

A staff member came up and was listening at their door ( we could see through our little peep hole;) ,

But with the kitchen in a cupboard and a M&S Food Hall a few doors down from the station, I don't need an overpriced hotel breakfast.

The kitchenette was within arms reach near the bed and to open/close the folding doors to the ktichenette, you had to move aside a chair each time.

When we opened the door of the new room on the next day, we saw a man trying to fix the air-conditioning.

The door should be a a sliding door so you have room in the bathroom.

The one big negative thing about this hotel is when we stayed in room G10, we were next to the luggage storage, I think that we hear them open and close the door all the time and in the morning, the house keeper cleans too early that they will definitely wake you up.

The front door is secure and accessible through your key card.

A room card was required to open the front door, which gave us an extra feeling of security.

The hotel is a converted asylum/home, so there are small staircases around the hotel that you have to manage with your luggage as well as stairs to reach the front door of the hotel from the street.

Location on a quiet street a short walk from Earl's Court Tube station.

The location is also great  being only a block from the London underground.

The residence is located in a beautiful middle-class area of London, a few steps from the subway.

Great location, short walk to Earl’s Court station, restaurants and shops.

Location also excellent easy walk to underground, M&S food, other eateries, shops, quiet and safe.

As we don’t have anything to compare it in London, we would recommend this hotel based on the location AND the quiet neighborhood it is located.

This Hotel is located within a half hour to 45 minutes walking distance to Kensington Palace and Hyde Park.

The location is perfect, in a really nice and quiet neighbourhood with lots of good dining  options nearby.

Great location for the Piccadilly Line and Hyde Park.

The location is a great home base for exploring London, and many things can be reached on foot,

A nice quiet hotel conveniently located to shops and underground.

It was in a great location on a pretty side street, with easy access to transit, restaurants, pubs, shopping.

Very comfortable room with a useful kitchenette, in a quiet location

Really like location and staff are helpful and polite.

The location is great for travelling to the host of attractions London has to offer.

The location was excellent and the rooms were lovely.

, Cannons (West End), Oxford Street, Oxford Street, Our Lady of the Assumption and Saint Gregory, DISCO, Nick Dale Photography, Madame Tussauds London, Happy Socks, The Warwick, BeatHut, Yoma Spa, Grosvenor Playground, Leg O Mutton Reservoir, The Play Room, Shelly's, Cirque le Soir, Gentle Monster, Two Floors, Matchbar, Waterstone's Booksellers Ltd, Liberty London, At Work Gallery, Tales of Jewish Sudan, Pines And Needles Putney, Triyoga, Kabaret Bar SoHo, Former U.S. Embassy, NikeTown London, Primark, London Palladium, London Palladium Tour of Theatre, Toy Room, London Literary Pub Crawl Tour, We Built This City, Mist On Rocks, Carnaby Street, La Martina - London, Philip Mould & Co, Reform Club, Nine Elms Sunday Market, Quadrant Arcade, Topshop, Artesian, Edward Bates Ltd., Regent Street Cinema, Dreweatts, London and Bloomsbury Auctions, Sauce by The Langham, The Chiswick Cinema, Movida London, I Can't Sing!

We also used bus 74 to get to Oxford Street and Hyde Park area.

The staff was exceedingly helpful and friendly.

The staff was super helpful and friendly, able to answer all of our questions and provide great tips on getting around and enjoying London.

but not least, everyone at the hotel was extremely helpful and pleasant to deal with.

And that's what happened in my Deluxe room and thanks to the whole staff.

everything is perfect, from the welcome drink to the availability of the staff and their kindness.

The receptionistes were so nice, efficient and helpfull.

The staff were very friendly and even came up to our room to show us how everything worked.

The staff was helpful and cheerful and it was such a quick walk to the Tube station and so easy to get around!

The front desk staff was so friendly, especially Yash.

A kitchenette with a filtered water tap was a big plus, and the staff were wonderful.

The highlight was the staff  Yash and Angeline, who made it their mission to make my stay be the most enjoyable time ever.

Edgardo, Vash & staff were brilliant and helpful with all of our requests.

The staff at the Resident hotel gave us such a wonderful experience when we stayed here with our family for our 40th wedding anniversary.

15-minute walk to Kensington and all its sites.

Walk a block for the  Piccadilly underground.

It was a easy 5 minute walk to Earls Court Station that is serviced by the Piccadilly, circle and district lines.

The brief walk to Earl's Court Tube station is very handy.

The nearest tube station is Earl’s Court (less than 5 min walk from the hotel), which means you can easily reach almost anywhere in the centre  of London in 15-20 minutes.

The neighborhood is safe and charming and it's easy to walk to many areas of London such as Chelsea or Kensington.

It is a 5 minute walk to Earl’s Court tube station and there are supermarkets, pubs and small shops close to the station.

but the Earl’s Court tube station is less than a 5 minute walk.

It is about 3 minutes walk from the closest underground station.

Located in a beautiful neighborhood, a short walk from museums, Earl's Court tube, and restaurants.

but a short walk to the tube station and restaurants.

but wanted to try a different area and The Resident is placed nicely between Kensington and Earls Court in a nice quiet neighbourhood and only a five minute walk to a tube station.

Located in a beautiful neighborhood with restaurants and public transportation a 5 minute walk away.

Within three to five minutes walk you are at the metro, supermarket, laundromat, Pret, several cafes, and two pubs.

The hotel is only a 2 minute walk from Earls Court station

So, after a somewhat sweaty day, it was a huge relief to walk into my cool room and grab a cold drink from the small refrigerator.

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