They helped me prepare a little surprise for my sister birthday and they fill the room with balloons and flower petals.

My husband put a birthday package together for a night in London and a show.

Had a fantastic stay for my 50th birthday with my best friend.

She very kindly upgraded us to a bigger room, free of charge, as it was their birthday which was a really lovely touch.

We stayed at this hotel for my birthday for 2 nights, the location is amazing not even a 5 minute walk for the tube and a lovely area, the staff were so lovely and helpful.

As it was my special birthday , my partner  rang in advance and asked for a few special touches.

Special shout out to Rohan at reception who went above and beyond with his kindness, ensuring I had the best birthday.

I booked the hotel for a couple gateway to celebrate my girlfriend birthday.

I booked an overnight stay through "buy a gift" as a special occasion to celebrate my daughter's birthday.

I had mentioned on booking that we were celebrating two Birthdays and when we arrived both rooms were decorated with balloons plus a small box of chocolates.

It was my boyfriend’s birthday and he was very exited as well!

Stayed here for my Wife's 60th Birthday visit to London.

They even wrote me a thoughtful birthday card.

but fine for 2 nights , staff friendly and professional, mentioned it was my husbands birthday and they gave us Prosecco and Chocolates , had room service last night from Turmeric Kitchen , delicious , shout out to Karina , Gazi and Maureen .

We are looking to come back to London for my birthday in May and would happily stay here again.

It was my wife’s birthday and just by looking at a badge she was wearing we were upgraded and had chocolates & Prosecco delivered to the room.

Myself and my partner have experienced extremely high levels of stress and anxiety lately and being his birthday I decided a couple of days away in London would be what we needed to unwind and to treat him and make him feel special.

We visited for 2 nights, one for business and then second was for Adam's birthday.

They accommodated all our needs and even decorated the room for my partner’s birthday!

We stayed at Grand Park hotel for couple of nights for my partner birthday.

Only took us 15-20 minutes to tower bridge by train, 15 to Buckingham Palace.

This hotel is a great location , easy access to the Museums ,Buckingham Palace and Covent Garden.

It's a good 30 minutes into the centre of London by Tube so if you want to walk out of your hotel into Theatre land Buckingham Palace the London Eye and Westminster Abbey this is not the right place to stay.

We were celebrating our 53rd wedding anniversary and were amazed at the bedroom being beautifully decorated with red rose petals, heart shaped chocolates and prosecco.

Due to it being our Wedding Anniversary, they upgraded our room and we had Prosecco, chocolate, fruit and soft drinks.

They had decorated the room as a surprise for my wife and left a bottle of Prosecco and chocolates.

In our room was wine and chocolate for our anniversary, a lovely very welcome touch.

That evening the 27 th we went to the theatre and on our return the lady Nelly,behind reception had written us a card,left chocolates and champagne in our room and decorated our bed with swan shaped towels and fans and sprinkled in red petals all complimentary,which made our stay extra special,the staff were lovely we had a lovely selection of hot and cold breakfast which was delicious and next time we stay in London we would 100% stay with them again.Thank you soo much

Staff were so friendly and had put chocolates, balloons and petals etc in our room which made the trip so special.

I mentioned in my booking it was my birthday and when I arrived the lovely hotel staff had decorated my room with balloons and chocolates and complementary wine and cake!

When we arrived into our room we had a nice bday surprise of balloons, towels in the shape of a cake, red wine and chocolate!!

We went to our room and were met with rose petals and a towel swan display and 2 bottles of red wine chocolates and a lovely card.

Nothing was too much trouble, very helpful when arriving, they gave us wine and chocolates and a towel birthday cake for my partners birthday :) 
Clean hotel, we checked in our bags when we arrived early and offered tea or coffee on arrival.

Nice touch with chocolate on the bed, wine and soft drinks all supplied.

Bennett, Architectural Association School of Architecture, Cambridge Theatre, Donelli shoes, The retro bar, Retro Bar, Iris Theatre, Caudalie, York Watergate, Cinema Bookshop, The Escapologist, Thames Rockets, B1866, Monmouth Coffee Covent Garden - London, Rococo Chocolates Covent Garden, Warren Street Maze, Bean to Bar Experiences, Forbidden Planet, The New London Model, The Building Centre, Neal's Yard, Olie's Travels, Comedy Carnival Covent Garden, COVENT GARDEN COMMUNITY CENTRE @ SEVEN DIALS CLUB, Congress House, Anesis Spa, Stanfords, Seven Dials Comedy, Central Saint Gilles, Hair By Fairy, Royal Oak, Neal's Yard Dairy - Covent Garden, Knights Templar Column, SEA LIFE London Aquarium, AIRE Ancient Baths London, The Art Of Banksy London, FAFA'S, Thames RIB Experience, RIB Experience, RIB-Experience, Clapham Picturehouse, Jones, The Tintin Shop, Swear, Craft Beer Co - Clapham, Be At One Seven Dials, The Foundation Bar, Images, Pineapple Dance Studios, DreamWork's Tours: Shrek's Adventure!

The price was ideal and the staff were great they even gave a complientary bottle of wine with chocolates and decorated the bed with balloons and a card.

They surprised us by upgrading our room and once we got up there were greeted with rose petals, chocolates, wine, and a hand written note welcoming us to the Park Grand.

When I corrected this and apologised for the mistake we returned to a lovely gesture of wine and chocolate with a note wishing us the best for our future.

It was our 10th wedding anniversary on Friday 22nd of October 2021 my parents didn't know what to do so they brought us a gift for the grand park hotel Kensington London for one night we arrived our bags were taken to our room when we arrived in our room our bed was decorated with petals & balloons box of chocolates & a card signedby all staff.

Nothing feels missing, near the Earl's court station, restaurants and Cafe's.

Hogarth Road is a quiet street within a five minute walking distance of Earl's Court Tube Station.

For the value, you will not find a hotel in this great location (Kensington near Earl's Court on the Piccadilly Line) with such great service and attention to detail.

For the value you will not find a better location (Kensington near Earl's Court Station on the Piccadilly line) with such great service and attention to detail.

The hotel is very close to Earl's Court Tube station- which will take you directly to Heathrow in one direction and Covent Garden in the other.

Wonderful little hotel near Earl's Court underground station, the staff is really nice and helpful and will do their best to ensure your stay is relaxing.

Conveniently close to Earl's court tube station and nice restaurants near by within walking distance.

An excellent base for getting round the city, very close to Earl's Court underground and plenty of local amenities if you want a night off from the city, fantastic front of house team and great staff all round, highly recommended

Surprised by a room decorated for our birthday, above and beyond with any and all requests, and very convenient location near Earl's Court.

The hotel is located very near Earl's Court Underground.

Good location close to Earl's Court underground.

Centrally located near Earl's Court, the hotel staff is super hospitable, ready to go the extra mile to make your stay memorable.

The hotel is in a great location: very close to Earl's Court tube station, making it convenient for travel from Heathrow and to any part of London.

It's really close to Earl's Court Tube so easy for getting around.

A convenient location close to Earl's Court.

The rooms were clean and comfortable and the central location near Earl's Court tube station was excellent.

Proximity to the Earl's Court rail station.

Great location very close to Earls Court Tube and on major bus routes, nice walk to Kensington Palace Gardens and lovely park.

The location is ideal, only a two minute walk from Earls Court tube station, or if you are fit and well a pleasant 3 mile stroll from Marylebone station through Kensington Palace Gardens.

Will use this hotel again .closed to many locations 
Suitable our needs visited kensington Palace only 20 minutes walk

We felt totally welcomed  by all the staff .The hotel is on a faily quiet road about a 3min walk from Earl's Court underground station .South Kensington High Street is about a 12 min walk from the hotel, where there are coffee shops, Kensington Palace Gardens etc,with the museums nearby, so the hotel is in a  good location. .

Kensington High Street, Kensington Palace and Chelsea are all a 15 minute walk from the hotel, and Shepperd's Bush, Notting Hill, South Kensington and Hyde Park are all a half hour walk.

Though the hotel is bit further out, it is still near Kensington Palace, and with the great tube lines you can be anywhere within minutes.

but we were able to leave our bags and go and enjoy time at Kensington Palace which was only a twenty minute walk away and we were thoughtfully supplied with bottled water for our walk.

Two minute walk from Earls  Court tube station and approximately a ten minute walk from Kensington High Street which leads on to Kensington Palace.

They are amazing they are very close to the train station and about a mile from Kensington Palace!

It is close to some really nice pubs and walking distance to Kensington palace.

Great location next to Earl’s Court station and also close to Kensington palace/gardens and Hyde park.

Very handy location near to Kensington High Street, Kensington Palace, local tubes etc

Hotel location is brilliant, easy walk to V&A Natural History Museum and a bit further along Harrods also easy walk to Kensington Palace and gardens, close to Earl’s Court tube or a five minute walk to Gloucester Road tube, bus stops just round the corner from the hotel, would certainly return to this hotel.

It is well serviced by buses and the tube from Earls Court, close to Hyde park and Kensington Palace.

Walking distance to Kings road and Fulham road , kensington palace/gardens, Natural history museum and Harrods.

The welcome was good also the staff were friendly and they gave me luxurious and comfortable room.

Room was nice enough , furniture a little tired considering we were in a 'deluxe' room.

Lovely location in old part away from the crowds.. friendly staff who went out their way, very comfortable clean room though a little small

Everything just as nice a before, friendly helpful staff, quiet rooms, nice amenities including The NY Times for us Americans!

The location is excellent in the center of south Kensington, the rooms are very clean.

We did get moved to a bigger room which was lighter and bigger

Hotel is clean, comfortable and appreciated the room upgrade.

Booked through Wowcher and stayed in the Deluxe room.

Brilliant location, very friendly staff, clean and compact rooms.

The receptionist kindly upgraded our room as well.

We had a lovely surprise of being upgraded and the room was decorated for our anniversary which made the trip

They gave us our room key and we were shown to our room.

The room was fantastic as was the breakfast.

The dining room staff were very attentive and showed they cared.

Nice room with very comfortable bed and very quiet.

Location was fantastic with easy access to central london and the rooms were clean and tidy.

The rooms were very comfortable and the staff was incredibly attentive.

There was always a smile to greet in the reception and the room maintenance conducted daily was nothing short of great.

We were sceptical that the room might be small from some reviews,

I phoned as soon as I made my booking as some of the reviews stated the basic rooms were tiny, I had booked a superior room

However, we were placed in an extremely small room in the basement that must have been next to the service closet.

The first impression ( at least for people from US) was that the rooms look small compared to similar hotels in the US.

While the basic double-bed room room is very small, the bath area is just fine.

Only thing, for the price you pay, rooms are really tiny.

The rooms are a bit small compared to American hotels,

The room is small by North American standards,

· Our first room was so small that to get into the bed by turning sideways ans squeezing between the bed and the wardrobe.

The lobby area reeked of deep fried cooked food and cigar smell.

The entire hotel smells strongly of industrial cleaning solvent, the furniture was chipped, paint was peeling off the walls and the neighbourhood felt sketchy, especially at night.

Our room was so filthy; trash under the bed, hair in the shower, dusty all over and carpet needs major washing.

Hotel is looking tied in some areas, local repairs have been bodged rather that using tradesman, example proper cleaning of scale from shower screen and very poor silicone / seal repairs, the standard of repairs it not what you would expect in a hotel of this calibre, also cheap toiletries used we had to purchase our own toilet paper as the provided is cheap and nasty.

Our main contact, Anna, was very helpful and made our change of room (due to our original one being claustrophobic and too cold with damp sheets) seamless and problem-free.

Noisy and filthy and we’re expected to pay for things that were put on our room when we were not even checked in. !

Our room also had a shower tray that didn’t drain and risked flooding the bathroom , extremely EXTREMELY noisy air conditioning which meant you lay awake sweating underground or you lay awake because of the noise .

There was also dried urine on the inside of the toilet seat.

The other and we had smelt very strongly of smoke, and the corridor outside our room smelt very strongly of cannabis on the first night.

but on closer inspection grubby ( Unpolished glass etc) Filthy lift.

The carpet was disgusting with stains and parts of the carpet were actually ripped off the floor.

Room stayed in was not very clean, pillows are awful and had seen better days, no cups to make drinks, and the bathroom was disgusting mould all in the shower, wouldn’t stay here ever again, worst hotel I have stayed at in a long time very disappointed

Only disappointment was the breakfast the full English wasn’t great  it tasted stale, and the continental breakfast never arrived.

Even the porter said it was strong (I have a very sensitive smell so not everyone finds smells as strong as I do).

but the driver was smelly and the taxi dirty and he tried to charge me.

One night stay, staff couldn't do enough, from the second we walked through the door to the second we left, will definatley book again next time we are in the big smoke.

Overall, a pleasent stay and the staff were brilliant

We were impressed with the excellent service from Rohan, who helped us with kindness and a smile in everything we needed.

We just got home from a four day stay in the Park Grand, the only positive I can say is it was very close to underground station and some of the staff were nice/helpful.

Excellent customer service and great staff.

We had booked this hotel through Hotels.Com and being Vip members the expectation was a modern, clean, professionally managed hotel with all the basic amenities that would be expected in a 4 star rated hotel.

Other than this, the stay was fine and I must say the staff couldn't do enough for us

Everyone was so accommodating and welcoming.

Each and every one of the staff were so friendly and helpful.

The hotel is in a great location , friendly staff and fantastic breakfast and choice .

The staff were great and the breakfast just set us up for the day.

The hotel staff were so friendly and welcoming.

but we had a meal there, Indian cuisine, which was ‘OK’
The desk staff were mainly foreigners, so sometimes communication was an issue, but nothing serious

Very convenient location , 2 minute walk from Earl's Court tube station.

V and A Museum just over a mile and an east walk.

The hotel was in a good location, a 10 minute walk to Gloucester Road which had many restaurants.

From the moment we walked in the door, we felt at home.

The hotel itself is literally minutes walk from Earl’s Court, so a great base for visiting London.

Earls Court tube station is less than five minutes walk, making it so easy to travel to any part of London.

This was easy to walk to the underground.

but about a five minute walk away are a number of pubs and eateries.

This hotel has a great location only a couple of minutes walk from Earl’s Court which is on the district and Piccadilly lines .

The location is very convenient and just 1 minute walk to Earls Court tube station.

We were located in room 12 in basement which is a long walk from reception and involves a number of staircases.

Location is brilliant- 3 min walk from Earls Court Tube or 6 min walk to Gloucester Rd Tube.

Two minutes walk from Earls Court tube station.

From Heathrow, we took the Piccadilly Line to Earl's Court and walked about 1 minute to the hotel.

The location is perfect just a very short walk to Earls Court underground station which acts as your gateway to anywhere you want to go in and around London.

We booked this hotel through a Wowcher deal mainly because it was only 4 mins walk to Earls Park Tube.

The earls court tube station was only a 2 minute walk away from the hotel it allowed us to get a direct tube to Piccadilly circus for the theatre (Piccadilly line) and direct to Wimbledon (district Line) Our room was very clean and spacious.

but pretty dirty ( mostly the walls, the windows and the furniture).

I felt a little unsafe with just myself and my daughter there to expect to sleep while the door had open access and a wall facing which anyone could climb over.

however, it only had  a small 1/2 size window about 10 feet up one wall so there was basically NO natural light.

I arrived at the property in a hurry, was given a room facing a brick wall.

We stayed here in February, paid almost £200 for one night and was given a room with a window with a view of a wall  and not a very clean room.

The walls had marks on them and wallpaper had rips in it, even in the lobby area.

Also the walls are thin and we could hear everything our neighbors were saying to each other.

- Button feature on the wall that indicates whether you want to have housekeeping or are asleep and to not be disturbed; the house keeping never disturbed us.

The bed nearly touched wall to wall with limited room to move around

It was VERY small with only a small space between the bed and the walls.

The walls are super thin, and people seem to like to have parties in their rooms at 2am which is fun to wake up to.

The noise was a sometimes a loud as a bass what let the wall vibrating indeed.

The shower pressure wasn't great and it was too close to the walls meaning we had to stand very close almost touching the shower walls to get under the shower head properly.

but for some reason there was a ladder against the wall outside my room for the entire duration of my stay, at the front of the hotel, easily reaching the top of my window.

though room view was a brick wall with some windows in.

Of course, the whole convo bounced off the walls of the adjoining buildings and they had the whole neighborhood out of bed (and at their windows and doors) at 3 am in the morning for the performance.

Park Grand London Kensington

small room

smell

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birthday celebration

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earl's-court proximity

We partciularly enjoy the standard and condition of their establishments, the cleanliness and the wide variety of delicious food

The restaurant is bright and welcoming and the food is delicious and well presented.

The restaurant is bright and welcoming and the food is delicious.

Buffet meals were very good with excellent choice.

The choice of food at breakfast and evening meal was excellent and we enjoyed the pool side restaurant on 2 nights at no extra cost.

We had a buffet breakfast & dinner each day with views over the sea.

The buffet restaurant had plenty of choice and was always hot and tasty.

The waiting staff were so good and as we sat more or less at the same place for breakfast and dinner, we were principally looked after by Lola and Anabel.

The large buffet restaurant has indoor and outdoor seating; food was always of a high standard.

Plenty of food options for breakfast and dinner and of a good quality.

Everyone from the reception staff,dining room staff,chamber staff and even ground staff etc should be congratulated because at the end of the day it is a team effort.The food is of a high quality and there’s always enough choice at breakfast and dinner.

although it was a buffet menu there was always plenty to eat and on a lot of nights the food was cooked right before your eyes so it was always fresh.

The food at the Riu is extremely good with a wide choice at both breakfast and dinner.

The hotel arranged chilled cava and a lovely gift /souvenir left in our room on the day.A very unexpected and thoughtful touch.The hotel rooms, pool and grounds are immaculately cleaned and maintained.The buffet dining arrangements are very well managed with a very extensive choice of local and European favourites.

Always a friendly helpful welcome at meal times with a great selection for both breakfast and dinner buffets.

All the staff were so helpful wherever you were in the hotel is pristine and the food was lovely at breakfast and dinner.

Food was lovely and the Al La Carte experience was the highlight of my stay, eating delicious food overlooking the sea complimented by wonderful friendly staff.

Food in the buffet restaurant was very good, the choice plentiful and of a good quality both at breakfast and evening meal.

The Gym & indoor pool much larger than some Riu Palace Hotels.

We would normally pick a Palace (5 star) if there is one available,

We fancied a week’s break with a trip to the Alhambra Palace in Granada and we’d heard good reports about Nerja as a base.

There is a bus to Malaga which has a fine cathedral and Granada has the magnificent Alhambra Palace

We picked the resort and hotel due to its close location to Granada so as to allow a visit to the Alhambra Palace.

We had booked through Thomson and took advantage of trips to Gibraltar and Cordoba, as well as hiring a car to go to Granada and the Alhambra palace.

For example the Riu Tikida Palace at Agadir has a much higher standard.

We tend to compare with a RIU Palace that we use a lot and I am now concerned that it will be refurbished in similar fashion to the Monica.

The hotel sits in nice grounds with a spacious pool area with lots of sunbeds overlooking the beach and the sea.

The pool area is great, plenty of sunbeds.

The pool area is kept pristine all the time and there isn’t a mad dash for sunbeds if you aren’t bothered about where you want to sit,but if you are then you can put your towels on your bed from 8am.The evening entertainment was ok

Had a wheelchair and despite different level the hotel was very suitable, with smooth floors and pool area.

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