Some broken handles on the hot breakfast trays so were too hot to use

All the drawers either had missing or broken handles making them useless, the safe was broken and the bathroom in dire need of having some money invested in it with its broken and cracked tiles. .

The bathroom had broken tiles, damaged bath front board and the sink cold tap leaked.

Rooms are tired and I and I had to change as shower was broken and air con did not work.

The red emergency telephone in the lift was broken and not functioning.

Bathroom had mould around the bath & the bath/shower screen, broken bathroom floor tiles, sink water literally took minutes to drain away.

We moved room 3 times due to unclean rooms and a range of poorly maintained facilities, including damaged door frames, smashed locks with dangerous sharp edges, air controls hanging off the wall, a broken bed frame with stained fabric.

I'm not sure whether the air conditioning system had broken down or was switched off

after 30 mins looking they realised they were typing my name wrong.. lifts broken so 2 lifts for 14 floors.

Lifts have clearly been broken for a long time - the lights and

I was told by the desk to call down to security to have the safe opened and they informed me the safe in this room was broken as well.

Air-con was broken, took multiple complaints before maintenance came to visit, 6 hours after the first complaint.

Door knobs missing burnt marks on carpet mouldy bathroom broken aircon  (and this is just the up graded suit we were 
moved to).

However the air conditioning was broken which made for an uncomfortable nights sleep on both nights we were there.

Air cooling system broken in room for entire stay.

It doesn't matter how clean the place is you can't get away from the threadbare carpet, the dowdy and tired paintwork, the gloomy corridors, dated bathroom and very stained and grubby chairs in the breakfast dining room and broken AC.

but it was broken and so we felt unsafe for the rest of our stay.

It was cold, concrete filled, shabby, dull and dank.

A call to reception and we were told the air con was off as it was too cold!

When we came back, our rooms were so cold, I couldn’t be in it.

Our shower had a temperature regulator problem, so went from cold to boiling hot in seconds!

Just proceeded to produce two room key cards and the interaction was very cold and not welcoming.

There’s a bath I ran cold water in to keep cool.

The shower goes hot and cold so we just decided to have a freezing cold shower on such a hot day rather than burn ourselves.

The shower in the room went from red hot to cold whilst using it, we had no cold water to the bath and basin taps on one occasion and if I hadn’t have found the maintenance man myself it would not have been resolved in time for me and my wife to make our reservation.

Only negatives, cleanliness of bath area in bathroom (hair in plug hole and mildew in bath), the shower ran hot and cold, the bed was pushed up to the wall so one person was against the wall, a mix of modern and dated decor.

Having started the following day with little sleep and a shower that ran hot one minute and cold the next and being desperate for the 2nd night to go better I spoke to Reception about the aircon.

but didn't inform anyone else to resolve the issue. Other issues that weren't dealbreakers but contributed to an already poor experience:
- There was one washcloth for a double (2 people room) and 0 for each day after that
- The shower water kept shifting between hot and cold
- All the rooms apparently have heavy (fire?)

That evening we discovered that the shower changed from hot to cold water while we were using it.

Breakfast is not too bad—there’s a nice range of hot and cold offerings,

At this point I will take any room with air con as I’m over heating Amd just laying in a ice cold bath trying to cool down.

Bathroom tab wasn’t working properly no pressure for cold water I reported 3 times even though very friendly staff

Bathroom was dirty and shower kept going hot and cold.

The sink drain was rusty; the water in the shower would go from very cold to extremely hot and then back again constantly; one of the lights in the ceiling was hanging by wires, etc.

Regardless of the temperature I put it on it continually cycled between hot and cold so it was hard to use.

Now instead of scalding/freezing, it was almost bearable hot to cold.

Arrived in the early evening to the hotel, great location

Otherwise a fabulous location and restaurant/bar looked busy

Stayed here for the London marathon in a suite, the location was perfect and the room was quiet and had everything you would need.

We stayed here for 2 nights, hotel well located and easy to travel around.

Premier location overlooking the Thames and Tower Bridge with friendly staff.

Excellent location for a hotel, great views and surroundings.

All in all we had a very enjoyable stay and would definitely book again, the location is fantastic and it was lovely walking out to the view of tower bridge each morning.

Hi,

A gorgeous location with a lovely staff.

but clean and stuff works ok, breakfast is worth it, and the location is decent.

Beautiful experience.😍
Valentino was very helpful!💪
Lovely staff
Top supervisor👌
I recommend to everyone, at least the Vicinity terrace with a nice view                                                        
The location is excellent!✅️
Next to The Tower Bridge.🏰

It's a great location right next to Tower Bridge and opposite the Tower of London with a short walk to bus stops and the tube.

Great location by Tower Bridge and 2 minute walk from Tower Hill tube station.

The hotel was in an ideal location next to the Tower bridge, and the Tower of London.

Their Breakfast is very underwhelming, quality and choice of food is poor and it is a major hassle to get in:they insist on a pointless 'you will be seated' process, that means 10 min and more wait time in a queue at 7:10 in the morning, even though the breakfast room is almost empty,

Positive point good views Sadly here’s  the negatives Snarky check in with two members of staff looking at us and pointing of the computer screen with no communication to us at all all very strange Room basic only with poor toiletry facilities mini bar had wine in a tin Breakfast not good at all

Family room on lower level was very poor, tired and dated.

very very poor if we had known we wouldn't have booked our stay there.

Thought we had left poor service behind in Northern England - not so.

Our other son said that the air con in their room was poor

Painted plywood wardrobe doors - very poor finish.

Staff slow and undertrained, room very poor with no fridge or aircon, breakfast ran out of basics most days 😔

Air con was very poor and had staff disrupt our sleep.

Unfortunately the man's ability to understand and speak English was so poor, after 5 mins of repeating the question he eventually said i needed yo go outside and use stairs round back
I gave up and asked the concierge who directed me to them (there were next to lifts).

When he arrived he said good morning I explained what had happened during our stay and he replied ‘I am unable to give you a refund!’ Firstly I didn’t request one, secondly having heard others having free room upgrades on arrival I was appalled at such a poor attitude.

However, my main gripes are reserved for the poor quality of service we experienced.

My poor parents in law who had the other room I booked wish they had slept in the lobby to get some cool.

When we tried to ring room service no one answered the phone which is poor for a 24/7 hotel, or so the information said.

We had a double room which was comfortable.

Check in easy and well managed, cleanliness of hotel excellent, all elevators working and quick, breakfast excellent, views amazing and balloons and cake delivered to our room for our daughters birthday.

I liked the electronic communication of 'do not disturb/please clean the room'.

Did not seem interested with my booking request for nice room with bridge view, food and cleanliness was excellent and room was serviced well each day.

Outside of the room, the hotel was really nice, clean and looked really nice.

When we got the room it really was a lovely room with a great view up the river.

Rooms are not updated or modernized, which we liked because it gave it the London charm we wanted.

They have clearly spent money on the reception area and restaurants so why not the rooms?

In luck… the hotel receptions said 10-15 mins a room will be ready.

Our 6th floor room was a typical London tourist room, yet comfortable, clean and quite spacious.

Our rooms were very nice and the views were breathtaking.

Highly recommend getting a room with the view of Tower Bridge.

Breakfast whilst plentiful wasn't best quality, bread rolls were stale, no vegetarian sausages  (did ask).

It gets better when we arrived at the room - the bath was filthy.

This resulted in a stench coming from the drain in the bathroom and the damp smell ended up permeating our clothes.

During our first night the room's smoke alarm activated twice due to someone smoking in an other room !

Old facilities, dirty rooms, musty, dark, and generally not as advertised.

There was mold on the walls in the bathroom, the light in the shower leaked water posing a electrical shocking hazard, and it smelled of mildew.

The bathroom is disgusting, dirty stains all over and again very old.

The corridors smelled awfully and made me nauseous every time I had to go to the elevator or to my room.

There was a smell of damp in the bathroom, the room was extremely dusty, fridge not stocked, carpet not hoovered - hair clips still on the floor, drainage issues in bathroom, a fan that did not do the job intended.

Yellow toliet seat with cleaning chemical still dripping down the toiled seat.

Nice view river side, small room smells of smoke, water left for guests half drunk, dusty, tv does not work!

My room had a terrible mildew or mould problem in the bathroom, which was a bit worrying.

Once you open the window for some cooling air, the smell from the river makes you wish the windows were glued shut!

but room needs upgrading, bathroom stank and needs work.

One thing I really CANNOT recommend is the coffee at this hotel - either sachet in the room (stale and not great) or the breakfast room option (bitter and unpleasant).

You also have the option of the river boat Thames clipper to get around and ideal for the O2.

Clipper boat to the O2, boarded at Millennium Pier, just made everything easy.

Great location which is convenient for the Southbank and for going to the O2 where we went for a concert.

Setting was lovely overlooking the marina .

It is near everything and has the best view in London.

Lovely view of the tower bridge from our room.

Hotel very nicely situated with a gorgeous view over St Katherine’s Dock.

The view of the Tower Bridge was breathtaking.

Without a doubt this is the best view from a hotel window we have ever had, Tower Bridge, The Shard and the a view of the Thames.

Wonderful view of Tower Bridge when you’re enjoying the restaurant.

The hotel bar, Xi, has a great view of the bridge and delicious food.

Friendly environment, great food and amazing views!

but you could spend your entire trip waiting on lifts and when they do come don't expect there to be space for you.

Long waiting time in front of The elevators, we had to step stairs!!!!!

would not advise trying to get a cab from the Hotel, was 45 minute wait.

but you can easily wait 5-10 minutes at busy times and it's enough to be properly annoying.

Hotel reception not responsive to requests to deal with repair in room - locked wash hand basin for duration of 4 day stay Slow to allocate room chosen and paid for ;had to wait in another room while issue was supposed to being resolved

In the meanwhile people were checking in and going

to their room while I continued waiting.

-completely OUTDATED; place is aged, needs serious upgrades throughout
-no fridge (mini fridge door was sealed off)
-no exhaust fan in bathroom, so bathroom steamed up when taking shower in addition to already having the balmy 79 degrees present
-Elevators are SOOO slow, had to wait up to 10 minutes to get from 7th floor to 1st floor, eventually discovered the freight elevator
-Breakfast was disappointing to say the least, thankfully our breakfast was included in the rate we paid;

The Lifts were a nightmare as you would wait around 10/15 minutes to go up or back down.

Waiting for lift can be annoying at times, room is due to a profound modernisation,

Another trip to reception where we insisted to speak to the manager, they told us to wait another 30minutes.

Breakfast should have more things to eat and you cannot wait a lot of time to seat.

Only two of the four lifts appeared to be working, and we waited for nearly 20 minutes, with a growing number of other guests, for a lift to come up to the 10th floor.

although there was some sort of issue with the system so we had to wait 15 minutes.

but bit frustrating to turn up after 3pm with room still not ready so had to wait around until ready.

Another thing is the front desk and the breakfast wait staffs speak at ultra low tones, we never hear what they say without asking them to repeat several times.

The 5-10 minute wait for lifts is ridiculous.

Aside from the fire alarm, it was a long wait to get an elevator.

I have waited a long time to visit John Brown who are the last working foundry in the country 
I was not disappointed by the tour through the various workshops following how a bell is made, tuned and also how the equipment for hanging and ringing of the bell are made.

The Tower Hotel

smell

wait

poor

broken

cold

view

room

location

Our room was spotless, room service was simply superb, and we slept like logs.

A warm welcome with Prosecco, fantastic customer care, the best rooftop bar in town and the cleanest, most comfortable rooms.

The staff was friendly and professional, the property was spotless and the location can’t be beat.

The rooms are incredibly clean and well kept, the hotel facilities are great, and the staff are incredibly helpful and friendly, especially Roul and team.

Amazing service, amazing breakfast and the room so big and clean.

The bedrooms are roomy,  clean and bright.

The hotel its self is immaculate and very accessible and accommodating, this paired with the people that work there made it such an amazing stay.

The bed was so comfortable and the room was sizeable and very clean, with luxury features such as mood lighting.

Beds were super comfy and the Roman was spacious and clean.

but still had a great breakfast 
was clean and well organized 
overall loved it would definitely recommend

We used the spa facilties which were lovely and kept very clean, the only down side to the spa was that you only got 30 minutes which didn't feel long enough.

We had the most amazing experience in the coziest, most modern,super clean and spacious room that we have ever stayed in London!

Location is 10/10 - 
Customer service - 11/10
Cleanliness - 10/10
Resolving minor problems- 10/10
Room and the features - 11/10 
obsessed with the underfloor heating and night lights in the room.

would reccomend to any one.Arrived yesterday Room was  perfect nothing out of place Wonderful Continetal Breakfast.Room is very clean and a wonderful layout

Our room was absolutely stunning, very spacious and clean!

The room was large, modern, clean and contained everything we required for our stay.

The breakfast is nice and many kinds of food.

Excellent place to stay, lovely room and the food was superb.

It has very nice sofa's, an awesome view, very good food and tasty cocktails.

The views and decor was gorgeous and the Aviary restaurant had the most beautiful decor and bird decorations.

Shoutout to the bar staff for making me banging cocktails.

Several restaurants, complimentary breakfast, comfortable beds and heated bathroom floors.

From requesting taxi, booking our dinner restaurant, searching or trip activities, train schedules, airports transportation, and most important of them all is celebrating my birthday.

We were welcomed by Dilwar who helped us with the bags and advised us about restaurants near by.

Thanks also to Daniel from the Montcalm for the cocktail recommendations!

We visited the pool, jacuzzi, sauna and steam room as well as eating dinner at the average and even enjoying breakfast in bed after waking up in the morning.

The best part of this hotel was the roof top bar where we enjoyed some truly delicious cocktails while looking out over London.

Great service in the aviary for food and drinks too.

The food was amazing and the rooftop bar is the best.

Whilst we was staying I ordered room service and it was very quick and efficient and we was greeted by a lovely member of staff.

Loved the food and service, staff (Swati) was really sweet 
maybe the choice of food was not enough,

We had the continental breakfast in the upstairs retaurant which was delicious, there was a wide selection of food and pastries.

Do pop up to the Aviary restaurant on the rooftop before or after your visit.

We enjoyed the spa area, the food waiting for us in the room straight after and of course the birthday decoration the cake and wine!

The spa was an added bonus along with the rooftop bar, the food and drink of which were exceptional.

Nice guys, Nice room and nice service for me in the midnight.

Greeted at the door, bags taken off us, offers of a seat, drinks, escorted to the room, complimentary water and wine in including balloons and petals on the bed for a special birthday.

The room was spacious and kitted out with everything we needed for our short stay (coffee machine, hair dryer and iron).

Mary then kindly showed us up to our room where our bed was scattered with rose petals and balloons.

We arrived to drinks and macaroons and taken up to our room with a free upgrade of floor to ceiling windows.

I then had a lovely woman called Sara who helped me to my room, showed me how everything works and she was super kind and helpful.

We will be back. Love Jo and Leanne x  room 228  ;)

Room was amazing and also had left me a birthday surprise of balloons and wine 🥳

Our room was upgraded and complimentary breakfast was provided by night manager Mohmodul.

Kaloyau,Vlad and Dilwar at reception arranged a room for me

The rooms are awesome with beautiful views and well to equipped and the breakfast was top class.

Not one rude member of staff all so lovely!

The staff were rude and no customer service except two staff Alex and Sophia who went extra miles and did not follow the trend of rudeness of the hotel.

A manager in the  bar gave out to us and was extremely rude for sitting in seats that she had reserved

Only problems were a very rude Bar Manage in the downstairs lobby bar and the pool booking for children rules and the fact that the rules are not communicated in advance or consistently applied to all guests.

It was so funny people watching whilst we were drinking our coffee & watching the normal members of public booking in, in such a rush & sometimes rude why I’ll never know!!

An hour for a cup of tea.. All the staff are so rude.

However, she failed to mention that changing facilities were not available, and then when we arrived for a booked slot at the spa, the lady at the spa reception was rather rude to us because we did not have/were wearing the gowns and towels that apparently were provided in the rooms.

It was a bit slow, and made weird noises a few times,

Drink prices far too high & roof top staff very slow to serve

It was busy because of Bank Holiday so the service in the club lounge was slow

but the electronic touch screen to control air con and lighting was slow and unresponsive.

We found that the screen was also very slow to respond, taking away from the luxury feel of the hotel.

Only slight criticism was the slow service during our Igloo experience.

Also, there was a few Stains on the carpet which we didn't expect for a 4 star hotel,

Housekeeping services my room was always spotless, I’m OCD so I would do my own little checks and just one night  out of 7 nights I had to point out minor stains on the bedding, when I mentioned it.

but the room provided was dirty - large stain on the bedsheet, dust from the aircon vent stuck to the wall, hairs in the bathroom and chair in the main room and also an assortment of small debris in the bed itself.

Everything looked a bit old, paint was scraped off several places, cabinet doors didnt close properly, carpet had stains and so did the bathroom.

The room would score a 4/5 on cleanliness, there were some dusty surfaces and a sticky stain on the leather chair, the carpet needs a deep hoover as the fibres get on everything.

We stayed here for a weekend upon arrival we were given a dirty room which smelt of urine and sweat and had urine stains in the bathroom.

Bath robe has make up stain on the collar.

Photos show stain on wall, that furniture was broken and draw would only stay shut with paper in it, the curtains didn’t close properly and there was a ladies underwear sanitary sticker left stuck in some furniture.

We stayed in a club room and whilst spacious, there were stains on the carpet and a general run down feel to the place.

The Party, Popbox Art, Stratford East Picturehouse, Paul, Bliss Spa UK, BlissLondon, ML Beauty & Clinic, The Phoenix, The London Oratory, I Am the Greatest - Muhammad Ali at The O2, The O2, DC Exhibition: Dawn of Superheroes, Oxygen Freejumping, The O2 arena, ScreenX, London: Climb The Roof of The O2 Arena, Abba: Super Troupers The Exhibition, ATP World Tour Finals, Wavelengths Leisure Centre, Swiss Cottage Library, The Hidden, Serpentine Galleries, Pines And Needles Battersea Park, Pines And Needles, The London Rye, The Beauty Haven, Queen Caroline's Temple, Greenwich Peninsula Golf Range, Metrogolf, National Army Museum, The Eagle, Carlos Henrique Alves, Abbey Road Studios, Museum of Architecture, Jimmy Choo, DeadSet Comedy, Old Mary's, Abbey Road, Hari's, The Pharm.

A rooftop terrace overlooking the City with panoramic views—and great coffee.. Oh, and the sausages.

Beautiful ambiance great views of the city and if you’re lucky enough to come when Carmine is behind the bar you will not be disappointed.

although we didn’t stop for a drink on the rooftop it was absolutely stunning!

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