Initially had a bad experience with no air conditioning and staff at reception that didn't careless about my complaints.

Air con was not functioning in the room and it was hot and stuffy.

The bathroom was terrible, the service to fix anything was terrible, 
The AC didn't work it was hot and terrible to sleep.

AC in the room did not work properly and kept making sounds all night.

We requested fans for each room as we were prepared for the heat.

There was no air conditioning in the room and the fan in the bathroom did not work.

We had to endure a balmy 79-80 degrees in the room throughout out entire stay (even at night, dropped to 78), was provided with a desk fan; despite 3 attempts requesting to have AC fixed at the registration desk, we eventually found out they can't fix it;

Rooms are tired and I and I had to change as shower was broken and air con did not work.

This time there was no air conditioning in the rooms (which we were not advised of at check in).

We also were given another room and that cooling system did not work.

The aircon was not working and the fan was not effective.

but not working, even though there was a fan it was pretty hot all night.

The room that we stayed in looked tired and the air conditioning was very weak.

No air-conditioning and no fridge, at this point I was too tired to complain again.

Our other son said that the air con in their room was poor

The rooms are dated in area with black on the tiles around the bath.

Ceiling shower not high enough for tall people.

but the bathroom dated and could do with modernisation.

Outdated, and a massive environmental water disaster (Faucet running, single use towels, no water stop on the toilets, old and outdated bathroom with rusty rods).

toilets clog and no one came to fix it when we called.

All the drawers either had missing or broken handles making them useless, the safe was broken and the bathroom in dire need of having some money invested in it with its broken and cracked tiles. .

although the price was acceptable for Central London  the rooms need updating badly especially the Bathroom .

The bathroom floor hasn’t seem a mop or hoover.

Something was spilled all over the toilet.

Hotel reception not responsive to requests to deal with repair in room - locked wash hand basin for duration of 4 day stay Slow to allocate room chosen and paid for ;had to wait in another room while issue was supposed to being resolved

Positive point good views Sadly here’s  the negatives Snarky check in with two members of staff looking at us and pointing of the computer screen with no communication to us at all all very strange Room basic only with poor toiletry facilities mini bar had wine in a tin Breakfast not good at all

I was disappointed we had to ask twice for a lightbulb to be replaced in the bathroom.

-completely OUTDATED; place is aged, needs serious upgrades throughout
-no fridge (mini fridge door was sealed off)
-no exhaust fan in bathroom, so bathroom steamed up when taking shower in addition to already having the balmy 79 degrees present
-Elevators are SOOO slow, had to wait up to 10 minutes to get from 7th floor to 1st floor, eventually discovered the freight elevator
-Breakfast was disappointing to say the least, thankfully our breakfast was included in the rate we paid;

Check in easy and well managed, cleanliness of hotel excellent, all elevators working and quick, breakfast excellent, views amazing and balloons and cake delivered to our room for our daughters birthday.

Otherwise the breakfast was nice especially the hashbrowns.

The staff were friendly and helpful, the breakfast was very good with a wide choice.

Due to the extra time getting the room ready we were given complimentary breakfast which was a lovely touch.

but clean and stuff works ok, breakfast is worth it, and the location is decent.

The hotel breakfast has an impressive buffet.

The food was delicious, excellent service.

We spend the night at the hotel, and at the breakfast Valentin again took care of us .

I will compliment the hotel on its food, the breakfast was excellent and they do put up notices advising of busy times

The breakfast buffet the next morning was very good and had a huge variety.

Very good facilities and services except elevators (wait quite a while for the elevators to arrive) and breakfast (very long queue).

Close to everything, breakfast is delicious.

Good hotel, great location, nice views, good breakfast and bar. One nit which is some loud machinery (A.C.?)

The breakfast was very good, offering a wide variety of choice.

Enjoyed experience, good views from room, clean well presented, room was very small for a double and felt cramped, breakfast staff very friendly, reception could have been better took a long time to check in

We had an excellent service from our waitress, and it was delicious!

Very comfy king size bed, black out curtains.

Only thing which was nice was the comfortable beds and the full English breakfast.

Comfortable bed in a room that has seen better days.

My husband and I enjoyed a good night’s sleep in the comfortable bed and appreciated the air conditioning which was really efficient.

The bed was very comfortable and air-conditioning was a blessing in the heat to walk into a cool room was excellent.

Rooms were very quiet and comfortable beds.

This was not the bed's fault - it was a lovely comfy bed with a mattress topper and my husband slept like a log.

The bed was very comfortable, as were the pillows, the bed was covered with a light quilt which was perfect for a good night sleep.

We had a super king bed which was very comfortable and we had a mini bar with beer & wine which was restocked on our 2nd day.

Fantastic weekend away,staff so friendly and helpful,free mini bar which was restocked each day and bed was so comfy.

Staff were brilliant, bed was comfy, room was clean enough, location is great.

The room itself was clean, great TV and wifi, room service available, and very comfortable bed and chairs.

On the plus side the bed was comfortable and the staff friendly.

The beds were really comfy and I want to know where they get there pillows cos they are so soft!

but bed was comfy , wifi good 
staff overall where helpful and polite 
breakfast id say ok.  .lot of choice but found the english a bit dry ,  
the restuarant in the evening was good  and not to expensive .

Arrived in the early evening to the hotel, great location

Otherwise a fabulous location and restaurant/bar looked busy

Stayed here for the London marathon in a suite, the location was perfect and the room was quiet and had everything you would need.

We stayed here for 2 nights, hotel well located and easy to travel around.

Premier location overlooking the Thames and Tower Bridge with friendly staff.

Excellent location for a hotel, great views and surroundings.

All in all we had a very enjoyable stay and would definitely book again, the location is fantastic and it was lovely walking out to the view of tower bridge each morning.

Hi,

A gorgeous location with a lovely staff.

Beautiful experience.😍
Valentino was very helpful!💪
Lovely staff
Top supervisor👌
I recommend to everyone, at least the Vicinity terrace with a nice view                                                        
The location is excellent!✅️
Next to The Tower Bridge.🏰

It's a great location right next to Tower Bridge and opposite the Tower of London with a short walk to bus stops and the tube.

Great location by Tower Bridge and 2 minute walk from Tower Hill tube station.

The hotel was in an ideal location next to the Tower bridge, and the Tower of London.

We had a double room which was comfortable.

I liked the electronic communication of 'do not disturb/please clean the room'.

Did not seem interested with my booking request for nice room with bridge view, food and cleanliness was excellent and room was serviced well each day.

Outside of the room, the hotel was really nice, clean and looked really nice.

When we got the room it really was a lovely room with a great view up the river.

Rooms are not updated or modernized, which we liked because it gave it the London charm we wanted.

They have clearly spent money on the reception area and restaurants so why not the rooms?

In luck… the hotel receptions said 10-15 mins a room will be ready.

Our 6th floor room was a typical London tourist room, yet comfortable, clean and quite spacious.

Our rooms were very nice and the views were breathtaking.

Highly recommend getting a room with the view of Tower Bridge.

My wife and I stayed 2x nights over a Sept weekend in a standard double room overlooking the St Katherine's dock at the back of the hotel.

We stayed in a 10th floor family room overlooking Tower Bridge and Thames and every morning as well as evening took our time to just stand an look.

We had a nice view from our room that overlooked the boats outside.

but did get Tower view room so that was a bonus.

We had a bridge room view which was absolutely amazing.

the double room overlooking the tower bridge is very nice.

We were all on the 8th floor and out of the 3 rooms 2 had views over St Katherine’s dock.

Location and surroundings were good, there was not far to transport/underground and not at least the view from the room, when you paid a little extra.

The location and view is great especially we have a bridge view room.

Very happy with location, staff very helpful, views from rooms amazing and amenities spot on.

The Tower view rooms really do offer everything you'd hope for and the location of this hotel and the fact it provides reasonable parking made this a wonderful place to stay and explore the city on my wife's birthday.

Rooms are large and comfortable, and one of the rooms had a view of Tower bridge.

Had a lovely time and complementary bottle of wine (and items in mini fridge) and a room overlooking the bridge.

The location is perfect and the view from our room of Tower Bridge was amazing.

Good location too with nice view from our room.

The view is great the rooms at this hotel are not.

We booked two rooms tower view rooms for our party of 5.

So the communication from the hotel was everything

All staff very friendly and went the extra mile whenever we interacted with them.

Reception staff were polite and helpful too.

We stayed with our son a wheelchair user with additional needs the hotel and the staff could not have been more accommodating.

Most enjoyable stay and all staff very attentive and polite.

All the staff were really helpful and attentive.

Every staff member we came across was helpful and friendly.

He was very personable and attentive to our needs.

If you book a room that looks on to the river, the view is excellent.

At first sight this hotel looks amazing, with its lofty, airy lobby and the view, which is second to none!

The view was amazing, the room nice and big with comfortable beds.

We would always stop in there for a Strawberry Daiquiri wether we were staying or not because of this drink and also a very pleasant place to rest with the view of the tower bridge if your lucky enough to get a window seat especially the bay window table.

The view from my bedroom, facing the tower, was outstanding.

You absolutely do it for the view, which is incredible!

Overall rescued by the view and location.

The view of Tower Bridge  from our room on the 7th floor was stunning.

The hotel is in a great location for transport links and the view of the Tower Bridge is excellent.

The view from the room of Tower Bridge was brilliant and there was no noise at all!!

The view from the room was absolutely breathtaking.

Overall a very enjoyable stay - pay extra for the view of the tower bridge, it's worth it.

Views for days, booked a couple of nights to celebrate the start of a new year and enjoyed the view so much, the room was perfect and well equipped and covid was taken very seriously.

Love the view from the room which is directly at the Tower Bridge.

The view did not disappoint and was perfect for the New Year’s Eve celebrations

though our other two rooms we didn’t pay extra for the view we was still put in rooms with amazing views of tower bridge.

I have attached the view from our room window.

Booked direct on the phone, very helpful staff, arranged the room and the view with no hassle.

Had an amazing stay in this beautiful hotel, the staff were all amazing, the room (suite)was clean and facilities were good, the view was breathtaking overlooking the yachts in st Katherine’s dock and the Canary Wharf/dock lands skyline.

Setting was lovely overlooking the marina .

It is near everything and has the best view in London.

Lovely view of the tower bridge from our room.

Hotel very nicely situated with a gorgeous view over St Katherine’s Dock.

The view of the Tower Bridge was breathtaking.

Without a doubt this is the best view from a hotel window we have ever had, Tower Bridge, The Shard and the a view of the Thames.

Wonderful view of Tower Bridge when you’re enjoying the restaurant.

The hotel bar, Xi, has a great view of the bridge and delicious food.

Friendly environment, great food and amazing views!

The Tower Hotel

bathroom

view

location

staff

room

breakfast

the-view

room view

comfortable bed

Plenty of sunbeds around a very clean pool area.

The rooms are clean and spacious with the decor having an IKEA feel to it.

Fantastic clean hotel with great food and views.

The hotel and its lovely grounds are spotlessly clean, and you always see the staff hard at work, cleaning, tidying, serving, and making your stay as enjoyable as possible.

Sun bed run like wacky races 
It’s not necessary 
Hotel is lovely 
We had a corner seaview room it was lovely
Room clean and comfortable bed large walk in shower 
Food good 
Went to gorment restaurant starter and desert excellent main course disappointing

The hotel is spotless, lots of choice in the restaurant  and the best scrambled  egg for breakfast I have ever tasted  in a hotel.

We didn't have a problem finding a sunbed on our days by the pool and the gardens were immaculate.

Huge selection of meals in the restaurant which was very clean.

The pool area is spotless and well kept the floor can be a bit slippery, wear something on your feet .

Literally both rooms were the same spacious , clean , large shower.

The hotel was clean and the staff lovely.

Nice room, cleaner did a great job every day with clean towels.

Done bother booking your room for a few hours on the last day ,they have 3 shower rooms to use no charge very clean , hairdryer in the loo by the pool bar .

The room was clean, bright and we had a nice view of the pool and sea.

Restaurant was clean, no flies as mentioned by others.

Pool areas very clean apart from sun lounger dash at 8 am

If more than two people got in, the lift would alarm so often people had to get out to enable the lift to move!

No issue with the lifts other than at busy times you might have to wait for a bit.

Only two of the four lifts were operational last year and waiting times were horrendous!

👎🏼 Lifts could be temperamental, and take a while to arrive at busy times.

The two working lifts are terribly slow, slightly frustrating when guests used them to go up or down one or two floors!

Most the time we have been here only 2 of the 4 lifts have been working, which meant waiting time were ridiculously long.

but someone who would be reliant on lifts should know this!

Our room was on the fourth floor and we made a conscious decision before arriving to use the stairs each time and avoid the lifts to keep ourselves fit.

The lifts were an absolute nightmare, one takes 3 attempts to close, the weight limits exceed randomly.

What can I say about the lifts that has not been already said they are slow to say the least!

In 14 nights there was around 3 days max where the lifts were being worked on.

Because of this, many people are left waiting queuing for the lifts or forced to use the stairs.

We were slightly concerned about the negative reviews we'd read recently so will quickly address them; The lifts are a pain, there's no denying that.

The lifts - what can I say that hasn't been said already.

In fact, guests were starting to crack jokes about those lifts.

The Lifts are terrible at peak times and only 2 in working order for the size of the hotel is ridiculous.

The room key’s constantly needed resetting, which can be a pain coupled with no lifts to trundle up and down to reception.

although the lift engineers are currently working on the issue, it’s taking far too long. 2.

Additionally the lifts had a mind of their own, would just go straight past people waiting or doors open and close about five times before taking off.

The hotel staff are, truely, the best I have ever experienced in many years of holiday hotels.

7/10
The hotel is screaming for outdoor dining for breakfast and on an evening - it’s what most of us like when on holiday

By far the best holiday hotel food we have eaten in Europe.

Had been to lots of places on Tenerife on our first visit almost 10 years ago, so I just wanted a peaceful spot to enjoy a break away.

An honest review 
Came back November 3 after spending 10 day’s holiday , the staff work really hard and nothing is too much trouble.

Had a really relaxing holiday at this hotel towards the end of September.

but I did have a great holiday hence the 4, for the price paid.

Overall we had a lovely holiday being together

Probably one of the best all inclusive holidays we have had, and we have had quite a few.

but overall they all worked hard and it didn't spoil our holiday.

Just back from a weeks holiday at this wonderful hotel.

But no-one likes a mega fuss whilst on holiday.

We were looking for a relaxing week break in the sun and this is exactly what we got.

I can honestly say that if you are looking for a relaxed chilled holiday away from the hustle and bustle of a main resort then this is for you.

We have been on many Tui holidays in the past, Sensimar and Sensatori and have experienced a fantastic standard of hotel, food and accommodation

Made 3 complaints to TUI reps in person, holiday over, back in UK.

When you go on a holiday you can accept a few niggles here and there.

Lovely relaxing break at Tui Blue Los Gigantes .

There are always plenty of sunbeds and there a few quests that like to bag the same bed for the whole time of their  holiday so if you want the same beds as them get up early , if not don’t worry you will find a sunbed somewhere on the holiday complex .

but it really added to the holiday mood for us.

One on Christmas eve near pool area whereby free glasses of Cava were provided.

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