A very short walk to Buckingham palace and shopping!

Tube is so easy, 10 mins into Victoria which is close to Buckingham palace.

to get to Buckingham palace by myself, I would think with a bigger room you would get a better view ?

The district line for the underground connect Earls Court Station to the historical places like Westminster Abbey, Buckingham Palace, The Tower of London  and Even as far as Hampton Court.

We are in good shape and workout often so we were able to walk to all the main London sights from the hotel including St. Paul's, The Tower of London, Big Ben, Piccadilly Circus, Buckingham Palace, Trafalgar Square, etc.

The location was convenient to what we wanted to do in our 18 hour stay, which was to see Harrods store and Buckingham Palace.

It is beautifully maintained, spotlessly clean and very comfortable.

The bathrooms are spotless and serene, fixtures and amenities are of a very good quality.

The staff is warm and responsive, the rooms are lovely and so clean, and the neighborhood is terrific!

Beautiful boutique hotel, very clean and comfortable room and bathroom, and the in-room kitchenette proved a very useful plus to our stay!

Hotel was clean, room and bathroom spacious; it was close to Earl’s Court underground station.

Outstanding in every way — friendly staff, clean and comfortable room with a small kitchen, excellent location only five minutes from the Earls Court tube station.

The facilities were clean, upkept and exactly what I needed.

Interiors are vibrant, fun and full of character, common spaces are always clean and in order.

but spotless with nice bathrooms, fridge, coffeemaker.

Thoroughly enjoyed the well-appointed room.

The team was pleasant and welcoming, the rooms were quiet, clean and well-appointed, and the beds were super comfy.

Clean, great location, and friendly staff.

Very clean room, comfortable bed and friendly staff.

The hotel was clean and well presented- I expected that and the small kitchenette was brilliant for breakfasts and there are plenty of eating places nearby for dinner.

There were few minor issues with the room, such as the mini-fridge not being cold enough,

Unfortunately this was not possible in the bathroom, which was incredibly cold!

We couldn't get the heater to work though, so it was a little cold esp since it was winter.

The only thing I would suggest is for there to be breakfast options within the hotel and probably to install a heater in the bathrooms as they can quite cold during the winter months.

What we didn't like about the room was the view of a cement half wall and my wife commented that it always seemed cold.

This time, because the bathroom is a lot bigger, it does get a bit cold at night.

My only issue was that the fridge wasn't very cold and I had medication that needed to be refrigerated, a problem solved by helpful staff bringing me lots of ice whenever I needed it.

Also, the refrigerator control didn't seem to make any difference to how cold it got.

Only slight problem was the room was very cold.

First: the shower ran hot and cold the entire time, mostly cold, and not appreciated in winter - especially not for someone who has very long hair like mine which needs to get washed!

The heating was noisy and not very effective (but it was an exceptionally cold night).

but on the fifth floor in the morning the water was often cold and pressure low.

but after waiting almost 2 hours for this to happen, I had no choice but to run under the cold tap.

They were  very noisy early in the morning and late at night and constantly going into eachother’s rooms, banging doors etc.

Also the door to the room needs more sound protection; it felt like people outside were in our room.

The only downside is for anyone mobility-challenged, as it does take a few steps to get to the front door.

The hotel slipped a note under our door saying the housekeeping staff needed to invade our privacy every 24 hours or a manager would.

but there was a lovely patio that we could open the doors up to which helped make it feel more open.

you can hear everything going on outside the bedroom door.

The elevator has no annoying sound when it arrives on the floor and the door opens and closes absolutely smoothly and gently.

but the placement of it in relation to the closet and the bathroom meant doors were constantly banging into each other.

Only complain is that there are too many stairs, front door, the corner before i arrive my room. .etc.

but we did hear our neighbors from across the hall, even with both doors closed.

The front of house staff took my luggage as soon as I opened the door.

A staff member came up and was listening at their door ( we could see through our little peep hole;) ,

But with the kitchen in a cupboard and a M&S Food Hall a few doors down from the station, I don't need an overpriced hotel breakfast.

The kitchenette was within arms reach near the bed and to open/close the folding doors to the ktichenette, you had to move aside a chair each time.

When we opened the door of the new room on the next day, we saw a man trying to fix the air-conditioning.

The door should be a a sliding door so you have room in the bathroom.

The one big negative thing about this hotel is when we stayed in room G10, we were next to the luggage storage, I think that we hear them open and close the door all the time and in the morning, the house keeper cleans too early that they will definitely wake you up.

The front door is secure and accessible through your key card.

A room card was required to open the front door, which gave us an extra feeling of security.

The hotel is a converted asylum/home, so there are small staircases around the hotel that you have to manage with your luggage as well as stairs to reach the front door of the hotel from the street.

Location on a quiet street a short walk from Earl's Court Tube station.

The location is also great  being only a block from the London underground.

The residence is located in a beautiful middle-class area of London, a few steps from the subway.

Great location, short walk to Earl’s Court station, restaurants and shops.

Location also excellent easy walk to underground, M&S food, other eateries, shops, quiet and safe.

As we don’t have anything to compare it in London, we would recommend this hotel based on the location AND the quiet neighborhood it is located.

This Hotel is located within a half hour to 45 minutes walking distance to Kensington Palace and Hyde Park.

The location is perfect, in a really nice and quiet neighbourhood with lots of good dining  options nearby.

Great location for the Piccadilly Line and Hyde Park.

The location is a great home base for exploring London, and many things can be reached on foot,

A nice quiet hotel conveniently located to shops and underground.

It was in a great location on a pretty side street, with easy access to transit, restaurants, pubs, shopping.

Very comfortable room with a useful kitchenette, in a quiet location

Really like location and staff are helpful and polite.

The location is great for travelling to the host of attractions London has to offer.

The location was excellent and the rooms were lovely.

The staff was exceedingly helpful and friendly.

The staff was super helpful and friendly, able to answer all of our questions and provide great tips on getting around and enjoying London.

but not least, everyone at the hotel was extremely helpful and pleasant to deal with.

And that's what happened in my Deluxe room and thanks to the whole staff.

everything is perfect, from the welcome drink to the availability of the staff and their kindness.

The receptionistes were so nice, efficient and helpfull.

The staff were very friendly and even came up to our room to show us how everything worked.

The staff was helpful and cheerful and it was such a quick walk to the Tube station and so easy to get around!

The front desk staff was so friendly, especially Yash.

A kitchenette with a filtered water tap was a big plus, and the staff were wonderful.

The highlight was the staff  Yash and Angeline, who made it their mission to make my stay be the most enjoyable time ever.

Edgardo, Vash & staff were brilliant and helpful with all of our requests.

The staff at the Resident hotel gave us such a wonderful experience when we stayed here with our family for our 40th wedding anniversary.

There are many shops and restaurants in the area as well as a Tube station which is easy to navigate.

It was a easy 5 minute walk to Earls Court Station that is serviced by the Piccadilly, circle and district lines.

The brief walk to Earl's Court Tube station is very handy.

The nearest tube station is Earl’s Court (less than 5 min walk from the hotel), which means you can easily reach almost anywhere in the centre  of London in 15-20 minutes.

It is a 5 minute walk to Earl’s Court tube station and there are supermarkets, pubs and small shops close to the station.

but the Earl’s Court tube station is less than a 5 minute walk.

It is about 3 minutes walk from the closest underground station.

but a short walk to the tube station and restaurants.

Close to shops and restaurants and close to the underground (station is Earl’s Court).

but wanted to try a different area and The Resident is placed nicely between Kensington and Earls Court in a nice quiet neighbourhood and only a five minute walk to a tube station.

The hotel is only a 2 minute walk from Earls Court station

Really nice Hotel  Clean, nice and helpful staff.Close to a Tube station and located in a beautiful area of London.

Proximity to Earl's Court tube station was a huge plus, giving me direct access to the Piccadilly and District lines and, with transfers, to just about anywhere I wanted to go in London.

Earls Court station is within walking distance and it took only 45 minutes to the airport by train. Amazing!

There are some pubs around and restaurants and the Tube station was just around the corner.

The Resident Kensington

cold

door

staff

location

cleanliness

Additionally, its walking distance to Hyde Park, Albert Hall and minutes from Buckingham Palace etc.

It is walking distance to Hyde Park and Buckingham Palace and with Gloucester Rd Tube station across the street with connections to the District and Circle Line as well as the Picadilly Line I can't suggest a better spot.

This station has connections to 3 lines on the tube which was convenient to get to and from Airport (only one line) and also to get into Picadilly Circus and nearby tourist attractions like Buckingham palace.

but I could see from the map that it was a relatively convenient distance to Kensington and Buckingham Palace, Hyde Park, etc.

We booked a deal through the Telegraph - one night stay with afternoon tea, Buckingham Palace tour and breakfast.

Just back from a great overnight stay at this lovely hotel as part of a great value package which included a tour of the Buckingham Palace state rooms and garden.

In all, except for a great location, I was very happy to leave upon check out.

excellent location next to the metro, very good neighborhood!

The hotel is in an ideal location right opposite Gloucester Road tube station.

We were there during the Queen's funeral so our location allowed us to get around easily given the influx of visitors during that week.

Great location right across the street from the Glouster Rd tube station.

Excellent location right opposite the Gloucester Road tube station and easily reachable by a short walk from South Kensington station.

Stayed for 3 nights loved the position of the hotel.

but this one stands out given its strategic location, fair price per night and most importantly it’s nice staff, especially the manager Mr. Besar who handled an issue I’ve faced during my stay there and ensured that my stay remains very enjoyable and pleasant.

Great room, great bed, plenty of room and walk in shower, great location opposite Gloucester Road Station and parking next door at the sister hotel Millenium  with plenty of food options nearby - I have found my perfect hotel in London.

Great location - 2 minutes walk from the National History Museum, 5 minutes from the V&A and 15 minutes to Harrods.

Pros:
Excellent location- literally seconds from the tube
Air conditioning was amazing in 30° heat
Rooms clean
Lovely lobby and hotel exterior
Room was ready when we arrived at 1pm

Cons:
Check in staff not friendly at all
Cosy double is a single
Room carpet very worn

Would stay again

This hotel was the perfect location for us.

Excellent location and we were looked after very well by the hotel team.

Excellent location right beside Gloucester tube station.

The Bailey is certainly an adequate hotel in an adequate location.

Everyone enjoyed to easy location and comfort of the hotel.

The hotel's location is excellent, close to a number of great restaurants and across the street from the Tube.

but it was not repaired or replaced until that evening when we called the front desk again, and the night manager himself came to fix it.

I spoke to the receptionist and said I wasn’t happy, 
and would like to talk to the manager.

When I asked to change room due to the loud music from the function room just opposite my room, the manager said it has always been a quiet room, he agreed that “I stayed in the wrong hotel at the wrong time”.

The duty manager assured us that the air con wasn’t working due to the ‘environment’ which is absolutely rubbish, and assured us the hotel was full.

To be fair, this review is primarily about Mohammed the manager, many other employees were very kind and apologetic about his behavior, and said that they hate him and he’s the worst.

The current management  is - it would appear - intent on running the hotel down.

I finally reached the Manager who called the company which then refunded me half the fare.

Receptionist was incompetent and unwilling to help pull her manager over to address the situation (needless to say that will never be happening) 

TLDR; if you want to stay in a hotel that blasts AC in the middle of January and has no regard for their customers stay here 👍

Hotel manager was astoundingly rude to the point where when my husband was speaking to her she answered a call on her mobile and walked off.

How can a four star hotel in Kensinton display such complete lack of structure, discipline and management?

However, one of the “managers” I found to be very hostile and rude and the hotel is clearly mismanaged and very understaffed.

We arrived to a confrontation between the manager and a couple who were being asked to pay twice.Surely it should have not been blocking reception!!!

but it took manager ages before he explained what was going on.

Based on interactions with said manager earlier that day it appears his interactions with other customers who were not people of colour appeared to have much better treatment.

but the management a Mr Ibrahim front office fails to wish to acknowledge.

Both check-in lady and manager blamed an approved vendor (hotels.com/Expedia for over booking) for apparently no-existing booking confirmation and offered a room for £550+ 🤦‍♂️.

We will never stay in this hotel again, nor in any other Millennium chains as it is clear to us, after reading other reviews about her,  that this horrendous woman is free to abuse customers without any disciplinary action  taken against her by the Millennium chain’s senior management.

Only disappointment was Breakfast  - be much better to serve breakfast than attempt a buffet style - not enough room too many guests milling around particularly during covid times Staff under pressure avoiding close contact - Manager was clearing too.

Overheard the manager remark that ‘[t]hey’re [housekeepers] scared of me.’

Fixtures were also poor and inadequately cleaned.

I had to call the reservation's number and the woman on the line quickly found my reservation.

The room seemed ok at first glance, after dropping our bags and going straight out and returning pretty late we went to our room where I plugged in my phone to change in one of the wall sockets.

The sound-proofing with the room next door was almost non-existent and we would hear every word when the people were on the phone. 7.

I call that lazy, or selective, housekeeping.

During the night, 20:30, I was called to go downstairs regarding reservation issue (which I dont get the purpose of calling during the night when they can contact during day time) 
I went downstairs and was informed that my credit card couldnt be charged, I informed AGAIN that the card was changed and the hotel also took new card to verify.

I went to put my phone on charge to find the charging point hanging off the wall (should have been noted by housekeeping) when I attempted to push it back in it made a loud bang and sparked, shorting all the sockets on that circuit.

for the night and called the police (luckily she was spoken to by the call handler, I hope the hotel got fined for that) when we refused to pay twice for one night in this place.

After three visits by the “engineer,” he was unable to repair the room phone, even after a replacement phone was installed.

Additionally, the phones did not work and there was a broken fridge in the room.

I decided to ring the night manager Luis.

I had to call someone over for some water as no one had offered a refill of tea.

It didn't arrive and no one answered the phone so we had to get dressed and go and ask for it.

The phones were not working so we could not ring room service or the main desk.

but at 10.10 I had to call to reception as it hadn't turned up, at 10.25 my husband was about to go down to reception when it finally appeared.

But a bit later on just before 10pm the manager rung my room phone and persisted to spend 15 mins arguing with me, talking rudely and persistently talking over me to the point I put the phone down in anger.

but did not offer a taxi. They didn't even bring me ice later and conveniently had "no record of the call."

Tried to call front desk, room service and housekeeping all lines not answering for at least 30 minutes.

Perhaps this was a sore sight, because now they found a room for us by 1100.

I was  with my family, clean, spacious room, good bathroom.

Add to it nice and clean rooms, excellent service and a courteous staff.

I stayed here last week for work in a single room.

The room was air conditioned as well which was a must for this trip given the crazy weather everyone is having.

I stayed at the hotel for one night in a single room to attend a concert at the RAH.

As a result, there was much more traffic noise than in the lower cost room at the back we were in previously.

The rooms are perfect for that home from home feel along with being spacious.

I was looking for a really good room with a walk in shower  and the manager did everything possible to meet my request and voila the perfect room.

The staff were extremely friendly, breakfast was great, and the hotel and rooms were freshly refurbished.

We had a family room with 2 doubles and had loads of room.

Stayed for about three weeks in two rooms.

The rooms are well appointed, including tea/coffee, water, iron, bathroom night light and safe.

To state my experience in brief, the front desk manager Besar knowingly put me in a room #441 with non-working air conditioner.

We booked a Luxury Family room and it was just perfect!

The first impression and the first face you meet at at hotel generally gives you an indication of the service/staff attitude.

Excellent staff  and service, very near to the buss station, the only negative point is that don’t have all day room service! !

The staff were very pleasant and helpful.

Great service - concierge & bellboys were right there helping with bags, recommendations, an early am cab.

Staff is busy setting up for lunch by 10am.

Firstly, the staff don’t know what they’re doing.

Breakfast buffet was adequate and staff were kind and attentive.

We had planned a two day trip to London and thought the Baileys Hotel looked fabulous from the photos well the reception anyway.

They once again dealt well with gluten-free needs.

THANK YOU TO ALL STAFF FOR MAKING OUR STAY SO GREAT X

Reception and the Concierge were delightful and extremely helpful in every way.

Beautiful hotel and fantastic staff and service.

It is next to a tube station and just a short walk to wonderful museums.

The hotel location is right across the street from the Gloucester tube station and in close proximity to buses.

Right outside the tube station so no walking with luggage.

The Gloucester Road Tube station is directly opposite the hotel, so travelling to Piccadilly Circus took about 12 minutes.

Just across the road from Gloucester Road underground station for the green, yellow and blue lines.

A great hotel, right beside the Gloucester Road tube station and in a very nice area with lots of coffee shops, cafes etc.

Right across the road from the station, close to the park and many cafes and restaurants.

I couldn't have made a better choice, the hotel is very central with convenient tube station at its door.

The hotel is literally across the street from the Gloucester Road Tube station served by the Circle, District, and Piccadilly lines.

This is a great little boutique hotel if you want to stay away from the busy centre of London, and is across the road from the Gloucester St station which services 3 different lines.

The tube station was right across the street and connects to 3 lines.

Close proximity to the Gloucester Road Station, along with many quality bars, cafes and restaurants – all within walking distance.

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