The room we booked was quite small and the bathroom was really *unacceptably* small; you could barely turn around, and the front of the toilet was only about 18 inches from the bathtub.

I had called ahead to request a room with a bath tub and a fridge.

My main complaint would be the height of the bathtub.

The bathtub/shower was also so high off of the floor that, being a short person, I practically had to climb in and out of it every use.

My only so/so about the whole experience was that they have the half glass doors on the bathtub, so water would soak the floor.

The tub was only half enclosed, so water was everywhere after taking a shower.

The decor is fussy, so not to our taste, and I would have preferred a shower over a tub.

My only issue was the shower which sprayed water outside its borders and presented a difficult entry and exit from within a high tub without appropriate handles to make your life easier.

The shower head is firmly installed inside the bathtub and in the ceiling.

Thus when stepping out of the tub you experience a step down.

Everything perfect with the room and bathroom, we slept well and enjoyed the breakfast.

We had dinner in the hotel restaurant that was very delicious and the continental breakfast we had in the morning was quite lovely.

I ordered room service for a late-night dinner and breakfast and the food was prompt and delicious.

although I would again like to point out the great service provided by Lucia in the restaurant, during the breakfast service.

The location on the gardens is so close to the Underground, British Museum, and healthy walks to Piccadilly Circus and Covent Garden for theatre shows.

The breakfast buffet was delicious and well stationed and their library and garden room such a delight to relax in.

Breakfast was good and it wasn't too busy.

Breakfast very good,
Hotel well positioned for theatres.

Everything was very good except that they overcook the eggs.

We had dinner in the main restaurant our first evening and it was delicious!

Breakfast, high tea and dinner were excellent.

From Afternoon Tea, to the Leopard Bar, to dinner, and to the lovely breakfast every morning, the level of service and the food was outstanding.

The staff at breakfast were a delight – friendly, chatty and service-orientated.

Beyond the breakfast, the hotel team were always at hand to help around and answer any questions we might have.

We ordered a few cocktails and a plate of fish and chips to share - all were delicious.

Dined there once for breakfast & once for dinner.

The customer service was first class, our room and bed amazingly comfortable and a delicious first class breakfast.

Next morning down for breakfast, incredible choice and again good friendly service.

But as it was, we felt we had to keep the curtains closed the entire time, which made the room dark.

It is damp, hot, dark, not what it shows at all.

The room was dark, probably due to the decor and the room wasn't as clean.

I did check and whereas we could see outside they could not see in until dark when we shut the shades so we were pleased with the view.

Our room was as far from the front desk as you could get, the toilet had issues the shower water wouldn’t stay in the shower and the room was dark and small.

The room was also dark with dark furniture which did not help.

In all, the small study was extremely gloomy given the paucity of light and the overly dark furnishings.

Every staff member we encountered was friendly, helpful and eager to see to all of our needs.

The restaurant and bar staff were equally wonderful’ so friendly and welcoming!

She was so friendly, helpful and gave us excellent advice about what to do and where to go (Borough Market), particularly in light of the Notting Hill carnival which she advised us to avoid.

Not so at The Montague - every single staff member was friendly and helpful.

Very respectful of their guests, extremely friendly, and helpful!!

All of the staff were extremely friendly and helpful.

The staff are without exception friendly, helpful, kind, knowledgeable, good at their jobs, and make the effort to get to know the names of guests and even remember conversations!

staff all very courteous ,friendly and helpful.

All staff (doormen, concierge, front desk, room attendants, bar staff, restaurant and breakfast staff) are warm and friendly, professional and courteous.

I can’t say enough about how friendly, urgent and customer focused everyone was.

The service is fantastic, the staff are warm and friendly and the hotel is now our favorite!

The staff is friendly, helpful and thoughtful.

The staff were so helpful and friendly, helping us order a taxi at 4:50 AM and Jorge giving us wonderful recommendations for food for my picky husband.

yes you guessed it, the service here was also attentive and friendly.

I can wholeheartedly agree with other guests that this hotel is exceptionally friendly, all the staff are so welcoming.

From the front desk to the wait staff to the incredible concierge, everyone is exceptionally friendly n the best possible way.

Every single member of the team went out of their way to deliver a very friendly personalised service to the guests.

The staff on reception were very attentive and friendly.

Reception team fantastic,  room delightful,  complementary bottle of champagne courtesy of the manager Dirk, room service after the concert was amazing too.

The dinner menu was original and the food excellent.

The Montague on the Gardens is excellent in ticking all the boxes:  location, cleanliness, attention-to-detail, eating and drinking amenities, and last,

Bloomsbury is really a gem of an area - short walk to so many attractions and restaurants.

The salmon skewers were beautifully cooked and all the other canapes were filling and really tasty.

The restaurant and the afternoon tea in the garden are very nicely presented.

It is the perfect place to stay in London: 
on a quiet street, adjacent to the British Museum;
just the right size to be personal;
walking distance to three Tube stations;
good food and the Leopard Bar a great place for a drink; a simple room service sandwich arrives as a special meal, beautifully laid out on a tray;
decor is traditional,

Both days we had a cocktail in the Leopard bar.

Great food, amazing garden, and so welcoming staff.

Visited the Montague on the garden hotel for an afternoon tea yesterday with my wife.We had an excellent time .The service bad staff was absolutely wonderful and mead the day so amazing.The mango fusion tea is dream to savour.As we arrived ,we were greeted with a wonderful smile and you couldn’t ask anymore from the staff.Everything is as expected and we are definitely be going back .Next time it would be for an evening meal .Well done to all the staff that works at the hotel and for making the day unforgettable.

The concierge was very helpful in directing us to several wonderful "non-touristy" pubs for dinner and we could not have been happier with his suggestions.

We enjoyed very much talking with Lucia in the Restaurant and Georgia at the Front Desk, ably assisted by Neil, Jorge and Animbola.

We had breakfast every morning in the main room , they had a very nice variety of food.

Fabulous location, an amazing array of food  and  wonderful staff where nothing was too much trouble.

The staff at the hotel are so welcoming and helpful, particularly the bar staff who made great recommendations- thank you.

They have wonderful, warm and inviting staff.

Head Concierge Mustafa was incredibly helpful and knowledgeable—helping us before we arrived and again upon arrival with great information and expert assistance.

I wanted to express my sincere gratitude for the staff at Montague on the Gardens.

Staff could not have been more pleasant and helpful.

From the moment we pulled up and the car was taken by the concierge, amazing.

Wonderful staff from the second that our taxi arrived !

I cannot say enough about the hospitality provided by all levels of The Montague staff.

Inside, you're greeted straight away and the staff are so helpful and polite.

but what made the stay so remarkable was the staff, who made us all feel special during our stay.

Messrs. Crokaert and Anderson, General Mgr.

I would DEFINATELY stay here again I enjoyed every minute of my stay.Well done to all the staff for making our visit so lovely.

What a lovely location, and the staff and food were amazing!

Each one of the crew was kind and gave us the filling that we are well come. Ohh.

The Montague on The Gardens

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Our room was spotless, room service was simply superb, and we slept like logs.

A warm welcome with Prosecco, fantastic customer care, the best rooftop bar in town and the cleanest, most comfortable rooms.

The staff was friendly and professional, the property was spotless and the location can’t be beat.

The rooms are incredibly clean and well kept, the hotel facilities are great, and the staff are incredibly helpful and friendly, especially Roul and team.

Amazing service, amazing breakfast and the room so big and clean.

The bedrooms are roomy,  clean and bright.

The hotel its self is immaculate and very accessible and accommodating, this paired with the people that work there made it such an amazing stay.

The bed was so comfortable and the room was sizeable and very clean, with luxury features such as mood lighting.

Beds were super comfy and the Roman was spacious and clean.

but still had a great breakfast 
was clean and well organized 
overall loved it would definitely recommend

We used the spa facilties which were lovely and kept very clean, the only down side to the spa was that you only got 30 minutes which didn't feel long enough.

We had the most amazing experience in the coziest, most modern,super clean and spacious room that we have ever stayed in London!

Location is 10/10 - 
Customer service - 11/10
Cleanliness - 10/10
Resolving minor problems- 10/10
Room and the features - 11/10 
obsessed with the underfloor heating and night lights in the room.

would reccomend to any one.Arrived yesterday Room was  perfect nothing out of place Wonderful Continetal Breakfast.Room is very clean and a wonderful layout

Our room was absolutely stunning, very spacious and clean!

The room was large, modern, clean and contained everything we required for our stay.

Everyone we spoke to was warm and friendly and couldn't have been more helpful and welcoming.

while the hotel as an excellent location at Paddington (near to the station and the main market), the helpfulness of the staff goes a long way in making one feel comfortable and welcomed
Will strongly recommend the hotel for location, hygiene, and an amazingly friendly staff!

I spoke to Mary prior to arriving who was so friendly and welcoming making nothing was too much trouble.

The evening team, Raul and Kaloyam, were friendly and super helpful.

We were made to feel so welcome straight away by the friendly reception staff, in particular the tall lady (apologies as we didn’t catch your name) who checked us in was so professional and kind, complementing my wife on her dress.

They were very kind and friendly and they met all my needs and requests.

The cocktails and food were delicious and the staff were friendly, knowledgeable and helpful.

The staff was incredible, mary and Daniel were very accommodating, friendly, the team is smiling and beautiful, the hotel and the service is incredible, I highly recommend!

The staff, especially Mary were so accomdating to my and girlfriend, I really felt the friendly atmosphere and the class of the hotel is really what set's the hotel apart from the other hotel I have visited.

The customer service in this hotel is very good, all of the staff were friendly and always willing to help.

On arrival we have received fresh beverages and we were welcomed by the friendly staff which helped us bring our luggage upstairs.

Alex the doorman was also fabulous, he is so friendly and such a warm welcoming face to the hotel!

Upon getting to the check-in desk I was greeted by lovely friendly staff.

Helped by very friendly staff ( Swati) Loved the hotel.

however can get rather busy and crowded and the staff weren’t as friendly as the staff I dealt with previously (in the lobby & reception) the drinks were absolutely delicious, fairly reasonably priced as well.

Also the staff in the Aviary especially the breakfast manager  who again was so friendly and helpful and truly made us feel welcome, I have forgotten his name.

ALL the bellstaff was friendly and going out of their way to help us!

The views were incredible and everyone was so lovely, helpful and friendly.

The breakfast is nice and many kinds of food.

Excellent place to stay, lovely room and the food was superb.

It has very nice sofa's, an awesome view, very good food and tasty cocktails.

The views and decor was gorgeous and the Aviary restaurant had the most beautiful decor and bird decorations.

Shoutout to the bar staff for making me banging cocktails.

Several restaurants, complimentary breakfast, comfortable beds and heated bathroom floors.

From requesting taxi, booking our dinner restaurant, searching or trip activities, train schedules, airports transportation, and most important of them all is celebrating my birthday.

We were welcomed by Dilwar who helped us with the bags and advised us about restaurants near by.

Thanks also to Daniel from the Montcalm for the cocktail recommendations!

We visited the pool, jacuzzi, sauna and steam room as well as eating dinner at the average and even enjoying breakfast in bed after waking up in the morning.

The best part of this hotel was the roof top bar where we enjoyed some truly delicious cocktails while looking out over London.

Great service in the aviary for food and drinks too.

The food was amazing and the rooftop bar is the best.

Whilst we was staying I ordered room service and it was very quick and efficient and we was greeted by a lovely member of staff.

Loved the food and service, staff (Swati) was really sweet 
maybe the choice of food was not enough,

We had the continental breakfast in the upstairs retaurant which was delicious, there was a wide selection of food and pastries.

Do pop up to the Aviary restaurant on the rooftop before or after your visit.

We enjoyed the spa area, the food waiting for us in the room straight after and of course the birthday decoration the cake and wine!

The spa was an added bonus along with the rooftop bar, the food and drink of which were exceptional.

Nice guys, Nice room and nice service for me in the midnight.

Greeted at the door, bags taken off us, offers of a seat, drinks, escorted to the room, complimentary water and wine in including balloons and petals on the bed for a special birthday.

The room was spacious and kitted out with everything we needed for our short stay (coffee machine, hair dryer and iron).

Mary then kindly showed us up to our room where our bed was scattered with rose petals and balloons.

We arrived to drinks and macaroons and taken up to our room with a free upgrade of floor to ceiling windows.

I then had a lovely woman called Sara who helped me to my room, showed me how everything works and she was super kind and helpful.

We will be back. Love Jo and Leanne x  room 228  ;)

Room was amazing and also had left me a birthday surprise of balloons and wine 🥳

Our room was upgraded and complimentary breakfast was provided by night manager Mohmodul.

Kaloyau,Vlad and Dilwar at reception arranged a room for me

The rooms are awesome with beautiful views and well to equipped and the breakfast was top class.

Not one rude member of staff all so lovely!

The staff were rude and no customer service except two staff Alex and Sophia who went extra miles and did not follow the trend of rudeness of the hotel.

A manager in the  bar gave out to us and was extremely rude for sitting in seats that she had reserved

Only problems were a very rude Bar Manage in the downstairs lobby bar and the pool booking for children rules and the fact that the rules are not communicated in advance or consistently applied to all guests.

It was so funny people watching whilst we were drinking our coffee & watching the normal members of public booking in, in such a rush & sometimes rude why I’ll never know!!

An hour for a cup of tea.. All the staff are so rude.

However, she failed to mention that changing facilities were not available, and then when we arrived for a booked slot at the spa, the lady at the spa reception was rather rude to us because we did not have/were wearing the gowns and towels that apparently were provided in the rooms.

It was a bit slow, and made weird noises a few times,

Drink prices far too high & roof top staff very slow to serve

It was busy because of Bank Holiday so the service in the club lounge was slow

but the electronic touch screen to control air con and lighting was slow and unresponsive.

We found that the screen was also very slow to respond, taking away from the luxury feel of the hotel.

Only slight criticism was the slow service during our Igloo experience.

The staff are outstanding and certainly deserve 5 stars.

Staff were very helpful for finishing our way around London.

The staff work as a team and make you feel welcome.

but every member of staff we spoke to was so professional and helpful.

The staff couldn’t of been anymore helpful then they we’re.

All the staff were professional and made me feel very welcome.

The balloons and decorations on arrival were such a nice touch from Mary and her team of staff.

It’s a very nice hotel and the staff is even nicer.

This was a birthday celebration with my partner and it was an amazing stay and I would book again for 2 nights ti make use of the hotel facilities and the rooftop bar all staff were amazing thank you to Mary guest services 
Look forward to seeing you again very soon

The next time I come back I hope to see these guys again

The staff at the reception were incredibly welcoming and I immediately felt at home.

This hotel oozes class throughout and the staff cannot do enough for you.

Also, there was a few Stains on the carpet which we didn't expect for a 4 star hotel,

Housekeeping services my room was always spotless, I’m OCD so I would do my own little checks and just one night  out of 7 nights I had to point out minor stains on the bedding, when I mentioned it.

but the room provided was dirty - large stain on the bedsheet, dust from the aircon vent stuck to the wall, hairs in the bathroom and chair in the main room and also an assortment of small debris in the bed itself.

Everything looked a bit old, paint was scraped off several places, cabinet doors didnt close properly, carpet had stains and so did the bathroom.

The room would score a 4/5 on cleanliness, there were some dusty surfaces and a sticky stain on the leather chair, the carpet needs a deep hoover as the fibres get on everything.

We stayed here for a weekend upon arrival we were given a dirty room which smelt of urine and sweat and had urine stains in the bathroom.

Bath robe has make up stain on the collar.

Photos show stain on wall, that furniture was broken and draw would only stay shut with paper in it, the curtains didn’t close properly and there was a ladies underwear sanitary sticker left stuck in some furniture.

We stayed in a club room and whilst spacious, there were stains on the carpet and a general run down feel to the place.

The Montcalm Royal London House

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I would note that there was not a whole lot of space in the room to store your clothes if that is important to you keep that in mind.

The clothes were suppose to be delivered that night.

The welcome was good also the staff were friendly and they gave me luxurious and comfortable room.

Lovely location in old part away from the crowds.. friendly staff who went out their way, very comfortable clean room though a little small

Everything just as nice a before, friendly helpful staff, quiet rooms, nice amenities including The NY Times for us Americans!

Brilliant location, very friendly staff, clean and compact rooms.

Each and every one of the staff were so friendly and helpful.

The place itself was brilliant for our stay and the staff were friendly and full of knowledge when we had loads of questions.

The hotel is in a great location , friendly staff and fantastic breakfast and choice .

The hotel staff were so friendly and welcoming.

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