Initially had a bad experience with no air conditioning and staff at reception that didn't careless about my complaints.

Air con was not functioning in the room and it was hot and stuffy.

The bathroom was terrible, the service to fix anything was terrible, 
The AC didn't work it was hot and terrible to sleep.

AC in the room did not work properly and kept making sounds all night.

We requested fans for each room as we were prepared for the heat.

There was no air conditioning in the room and the fan in the bathroom did not work.

We had to endure a balmy 79-80 degrees in the room throughout out entire stay (even at night, dropped to 78), was provided with a desk fan; despite 3 attempts requesting to have AC fixed at the registration desk, we eventually found out they can't fix it;

Rooms are tired and I and I had to change as shower was broken and air con did not work.

This time there was no air conditioning in the rooms (which we were not advised of at check in).

We also were given another room and that cooling system did not work.

The aircon was not working and the fan was not effective.

but not working, even though there was a fan it was pretty hot all night.

The room that we stayed in looked tired and the air conditioning was very weak.

No air-conditioning and no fridge, at this point I was too tired to complain again.

Our other son said that the air con in their room was poor

The rooms are dated in area with black on the tiles around the bath.

Ceiling shower not high enough for tall people.

but the bathroom dated and could do with modernisation.

Outdated, and a massive environmental water disaster (Faucet running, single use towels, no water stop on the toilets, old and outdated bathroom with rusty rods).

toilets clog and no one came to fix it when we called.

All the drawers either had missing or broken handles making them useless, the safe was broken and the bathroom in dire need of having some money invested in it with its broken and cracked tiles. .

although the price was acceptable for Central London  the rooms need updating badly especially the Bathroom .

The bathroom floor hasn’t seem a mop or hoover.

Something was spilled all over the toilet.

Hotel reception not responsive to requests to deal with repair in room - locked wash hand basin for duration of 4 day stay Slow to allocate room chosen and paid for ;had to wait in another room while issue was supposed to being resolved

Positive point good views Sadly here’s  the negatives Snarky check in with two members of staff looking at us and pointing of the computer screen with no communication to us at all all very strange Room basic only with poor toiletry facilities mini bar had wine in a tin Breakfast not good at all

I was disappointed we had to ask twice for a lightbulb to be replaced in the bathroom.

-completely OUTDATED; place is aged, needs serious upgrades throughout
-no fridge (mini fridge door was sealed off)
-no exhaust fan in bathroom, so bathroom steamed up when taking shower in addition to already having the balmy 79 degrees present
-Elevators are SOOO slow, had to wait up to 10 minutes to get from 7th floor to 1st floor, eventually discovered the freight elevator
-Breakfast was disappointing to say the least, thankfully our breakfast was included in the rate we paid;

Very comfy king size bed, black out curtains.

Only thing which was nice was the comfortable beds and the full English breakfast.

Comfortable bed in a room that has seen better days.

My husband and I enjoyed a good night’s sleep in the comfortable bed and appreciated the air conditioning which was really efficient.

The bed was very comfortable and air-conditioning was a blessing in the heat to walk into a cool room was excellent.

Rooms were very quiet and comfortable beds.

This was not the bed's fault - it was a lovely comfy bed with a mattress topper and my husband slept like a log.

The bed was very comfortable, as were the pillows, the bed was covered with a light quilt which was perfect for a good night sleep.

We had a super king bed which was very comfortable and we had a mini bar with beer & wine which was restocked on our 2nd day.

Fantastic weekend away,staff so friendly and helpful,free mini bar which was restocked each day and bed was so comfy.

Staff were brilliant, bed was comfy, room was clean enough, location is great.

The room itself was clean, great TV and wifi, room service available, and very comfortable bed and chairs.

On the plus side the bed was comfortable and the staff friendly.

The beds were really comfy and I want to know where they get there pillows cos they are so soft!

but bed was comfy , wifi good 
staff overall where helpful and polite 
breakfast id say ok.  .lot of choice but found the english a bit dry ,  
the restuarant in the evening was good  and not to expensive .

Enjoyed experience, good views from room, clean well presented, room was very small for a double and felt cramped, breakfast staff very friendly, reception could have been better took a long time to check in

My wife and I stayed 2x nights over a Sept weekend in a standard double room overlooking the St Katherine's dock at the back of the hotel.

We stayed in a 10th floor family room overlooking Tower Bridge and Thames and every morning as well as evening took our time to just stand an look.

We had a nice view from our room that overlooked the boats outside.

but did get Tower view room so that was a bonus.

We had a bridge room view which was absolutely amazing.

the double room overlooking the tower bridge is very nice.

We were all on the 8th floor and out of the 3 rooms 2 had views over St Katherine’s dock.

Location and surroundings were good, there was not far to transport/underground and not at least the view from the room, when you paid a little extra.

The location and view is great especially we have a bridge view room.

Very happy with location, staff very helpful, views from rooms amazing and amenities spot on.

The Tower view rooms really do offer everything you'd hope for and the location of this hotel and the fact it provides reasonable parking made this a wonderful place to stay and explore the city on my wife's birthday.

Rooms are large and comfortable, and one of the rooms had a view of Tower bridge.

Had a lovely time and complementary bottle of wine (and items in mini fridge) and a room overlooking the bridge.

The location is perfect and the view from our room of Tower Bridge was amazing.

Good location too with nice view from our room.

The view is great the rooms at this hotel are not.

We booked two rooms tower view rooms for our party of 5.

So the communication from the hotel was everything

All staff very friendly and went the extra mile whenever we interacted with them.

I liked the electronic communication of 'do not disturb/please clean the room'.

Premier location overlooking the Thames and Tower Bridge with friendly staff.

Reception staff were polite and helpful too.

We stayed with our son a wheelchair user with additional needs the hotel and the staff could not have been more accommodating.

Most enjoyable stay and all staff very attentive and polite.

The staff were friendly and helpful, the breakfast was very good with a wide choice.

All the staff were really helpful and attentive.

Every staff member we came across was helpful and friendly.

Hi,

A gorgeous location with a lovely staff.

He was very personable and attentive to our needs.

If you book a room that looks on to the river, the view is excellent.

At first sight this hotel looks amazing, with its lofty, airy lobby and the view, which is second to none!

The view was amazing, the room nice and big with comfortable beds.

We would always stop in there for a Strawberry Daiquiri wether we were staying or not because of this drink and also a very pleasant place to rest with the view of the tower bridge if your lucky enough to get a window seat especially the bay window table.

The view from my bedroom, facing the tower, was outstanding.

You absolutely do it for the view, which is incredible!

Overall rescued by the view and location.

The view of Tower Bridge  from our room on the 7th floor was stunning.

The hotel is in a great location for transport links and the view of the Tower Bridge is excellent.

The view from the room of Tower Bridge was brilliant and there was no noise at all!!

The view from the room was absolutely breathtaking.

Overall a very enjoyable stay - pay extra for the view of the tower bridge, it's worth it.

Views for days, booked a couple of nights to celebrate the start of a new year and enjoyed the view so much, the room was perfect and well equipped and covid was taken very seriously.

Love the view from the room which is directly at the Tower Bridge.

The view did not disappoint and was perfect for the New Year’s Eve celebrations

though our other two rooms we didn’t pay extra for the view we was still put in rooms with amazing views of tower bridge.

I have attached the view from our room window.

Booked direct on the phone, very helpful staff, arranged the room and the view with no hassle.

Had an amazing stay in this beautiful hotel, the staff were all amazing, the room (suite)was clean and facilities were good, the view was breathtaking overlooking the yachts in st Katherine’s dock and the Canary Wharf/dock lands skyline.

It's a great location right next to Tower Bridge and opposite the Tower of London with a short walk to bus stops and the tube.

The hotel was in an ideal location next to the Tower bridge, and the Tower of London.

2 of our rooms looked our directly at the beautiful Tower of London bridge.

If you want to visit Tower of London this location is terrific as really convenient.

The hotel is located right by the Tower of London, Tower Bridge, St Katharine's Dock and other places for a lovely visit/walk.

The Tower of London the the best thing on our trip and for that the hotel was great.

This hotel is in a great location near the Tower of London and the London Bridge.

The hotel is ideally located for the Tower of London and the Shard.

Would recommend for cheap London stay opposite Tower of London and 5 mins from Tower Hill tube.

The positive for the Tower Hotel is its location right next to Tower Bridge and across the road from the Tower of London.

Tower of London was 10 minutes walk, and London Bridge just 5 minutes walk.

There is a nice walkway that goes in front of the Tower of London that closes at 8:30 pm.

Walk via the river front part of the Tower of London before 7pm and enjoy the icon view of The Tower Of London and the wild flowers as shown on TV.

Tower of London and Tower Bridge all within a few minutes walk.

You are sat on the edge of the River Thames and just a 2 minute walk from Tower Bridge, Tower of London, St. Katherine’s Dock (Marina) with its Bars & Restaurants, and many more attractions.

The hotel was ideally placed for my 2 days of sight staying with a short walk to the tube station and next door to Tower Bridge and The Tower of London.

Perfect location to tower bridge and Tower of London.

Great location with the harbor, Tower bridge and Tower of London right outside the front door, friendly and helpful concierge.

It’s of course also close to the Tower of London, and Borough Market is also quite close by (walking across the bridge to the southern bank of the river it’s then about 15 minutes away).

The Tower Hotel

bathroom

the-view

room view

comfortable bed

The Savoy sorted parking out for us and checked to see if we knew about congestion charges etc .

When we arrived at the hotel the staff did actually point out the extras that come with fine hotels via Amex.

Next time I will make sure what rooms they will give to me before I check in.

From the moment we arrived to the moment we left we had an incredible stay.

From the moment we arrived we were looked after.

From check in, the room, afternoon tea, breakfast, attention to detail was superb.

From the moment we arrived we felt at home.

From collection at St Pancras Station to arrival, check in , table reservations,  staff go over and beyond , treated like family and they are so courteous and assist any way they can.

A special mention for Rob, the doorman, his greeting upon arrival was the catalyst of how our weekend experience was to be - Brilliant!

From checking in to leaving the whole visit was second to none and we loved every minute of it ,
Staff were great and totally professional in every aspect of doing there job!

From the valet parking on arrival to leaving 24 hours later we we stunned by everything.

At 7.30 we had a booking in the River Restaurant, the first table we were offered was in the middle of the room, I asked if we could sit by the window, the lady checked and said we could.

From the moment we arrived the staff were friendly and helpful.

It seems from conversations with our friends that the champagne arrived in their room some time while they were having dinner and it was waiting for them on their return.

When we arrived, there was a handwritten note and a plate of pastries and fruits waiting for us, which made us feel welcome after an arduous journey.

We went for our night and I just want to say it was absolutely fabulous from the minute we arrived to the minute we left.

Within minutes of my arrival, some of the senior staff were already calling me by my name.

From our arrival to departure we had an absolutely amazing experience.

From the moment we arrived, we were warmly welcomed and made to feel at home.

On arrival we were so warmly greeted, we had complimentary champagne, our room was amazing, and spotless!

Had afternoon tea at the Savoy for my birthday with my mum.

We were celebrating my wife’s birthday and we’re surprised with a small birthday cake and card signed by the staff.

The General Manager responded to my complaint on Trip Advisor and we stayed again on the occasion of my wife's birthday.

What a experience, treated my wife and daughter to afternoon as part of my wife’s birthday present , the staff were absolutely brilliant and nothing was to much trouble.

Chelsea went above and beyond when she found out we were celebrating my partners birthday, by bringing out a piece of cake with a candle in, also written in chocolate around the plate was happy birthday, so special and a wonderful touch.

At the end of our stay whilst we were waiting to catch our train home, we had a wonderful conversation with Debra (Patterson) allowing both of us to express our sincere thanks to the staff and the Savoy for for making my wife's birthday a truly wonderful weekend to remember and one to cherish for the rest of our lives.

My sisters met us for lunch at The Savoy Grill on my birthday and Sean went above and beyond for us all - so many times that I lost count.

Highly recommended as a birthday or special occasion treat

butler this weekend for my 60th birthday.

Nice added touch for the birthdays and anniversaries.

Exactly what I would have expected and more, this was a gift for my wife and mother for special birthdays, afternoon tea in the Thames Foyer, nothing was any trouble and in fact with my wife being in a wheelchair the staff were exceptional especially Sean Davoren.

A family friend recently booked two nights, three rooms at the Savoy for a number of special birthdays.

We had an absolutely fantastic afternoon enjoying tea for a friend’s 60th birthday.

Back last year we tried to book the savoy with one of their vouchers my husband gave me for my birthday .

This was until we stayed at The Savoy for my wife’s birthday party in May.

We visited the Savoy for a 1 night stay to celebrate my 30th birthday.

The turndown service in our room was a wonderful surprise as were the white chocolate/victoria sponge cakes left as a birthday treat.

we arrived at the riverside starting wioth lunch superb food and servise  staff attentive delightfull   on a fub trip to london the savoy is the best  great wine list and french themed furniture and giltwood mirrors with elegant carpets and furniture made us all feel at home somehow like the lordhill museum grascios living is cool were having fun were its nice to meet other residents  whom were friendly and kind to us all big thankyou the the manager savoy we love you grand hoet thankyou so much lord leslie  birthday boy antique expert in person xx

My partner took me here for Afternoon Tea for my birthday, to sum up, absolutely outstanding, 10/10, service was faultless, Amazing Teas & Cakes, ( Champagne )  Beautiful setting.

Our Art Deco room was lovely & my birthday cake & balloons, plus the handwritten note, were a lovely touch.

We then finally received our hot drinks (that were cold), and a crack in my teapot.

The breakfast can only be described as disgraceful, cold sloppy scrambled egg, no other choices, greasy half cooked bacon and most things barely warm and trying to get orange juice or economy bread toast we lost the will to live.

We found the staff to be cold and unwelcoming and disinterested in any residents.

Secondly the baked beans for my breakfast were cold.

(not very covid friendly) the eggs were cold on the egg Benedict,( no surprise as they had been on a journey ) we had to ask twice before we received coffee and we’re not offered any refills!

My wife and I had a few areas that we thought should be improved, for example on the first day - our toast and pancakes were cold and we gave the feedback straight away - perfect for remainder of stay.

Being able to dine outside only we visited this restaurant on a cold May evening.

We wanted to move tables as we were a bit cold and she accommodated our request without issue.

We ordered room service with which took well over an hour and arrived cold.

Toast was cold and cardboardy, bacon was fatty and tough and the a la carte doesn’t work with delays to get the attention of the waiter who seemed absent a lot of the time.

The breakfast was a little disappointing (including really bad cold coffee) and the American cocktail bar far too loud, aggressive and unpleasant in the evening.

My husband had pork chops and you cold cut them  with a fork.

Somehow it was warm without being too warm or too cold.

Service in the bar was swift and was accompanied by 'nibbles
Breakfast had a varied selection of both cold and hot food as one would expect and this was of a high standard.

Small gym, few machines, disappointing breakfast, bad timing ( they always took an eternity so serve the plate and the latte or capuccino was in the end cold and the NEVER offered a new one) .

The juices were kept cold in chiller containers and the coffee was hot.

even though the weather was very cold and snowing.

though they a starting to price themselves silly.

I did pay let’s just say ALOT for two rooms.

but we saw people in there with shorts and flip-flops, a complete 'no-no' for a restaurant charging those prices and the reputation it carries.

but we have stayed at multiple places where you pay for "luxury service" and do not receive it.

On booking in we were told we had been upgraded from a DeLuxe King to a Junior Suite at no extra cost.

The ‘interim’ billing shown on your TV are very confusing and overcomplicated (breakfast supplements are deleted at check-out if you have an inclusive rate; the accommodation additions are an optional gratuity for non-restaurant/bar staff).

I know you might say you pay for the experience

Only slight negative was the final cost of having all meals at the hotel, very pricey;

At the end of our stay, when we were presented with the bill, we found a charge of £29.60 per night added to it - when I queried it, I was told it was a service charge to pay cleaners, porters etc and I could have it taken off if I liked, to which I replied, 'I would like!'

The room we paid for was very disappointing,it even overlooked on to air-conditioning units on the roof outside, we did want to spend our stay in the room to rest catch up and chill-out

Nothing was too much trouble for any of the staff, I know you pay a premium for a hotel of this standard

Tea and coffee were constantly re - filled by the attentive staff.

On our return visit we had fantastic time, the hotel and staff were just perfect especially our two

We had dinner in Savoy Grill, food was amazing and staff are very attentive.

It was the genuine nature of the hotel staff that stood out.

Was greeted from our taxi with welcome back Mr Ellson a truly incredible personal touch .Lovely complimentary mini bar , fruit and dessert.

but the effort involved to put it right and make our stay special was a credit to the team.

but she was very knowledgeable and informative about our tea.

Thank you once again to all the professional and helpful team and we hope to see you soon.

The staff were very professional and friendly, the food delicious and the general service and facilities  were outstanding!

It was a perfect location to pop back from a swim and meal between those two things. We were also incredibly grateful that reception let us have a late check out (having been up all night and queued for 8.5 hours to see her Majesty - crawling into a bed at The Savoy was incredibly welcome!)

Fabulous environs, superlative service and universally fantastic staff. Thank you to all those, both front of house and behind the scenes, whose tireless attention to detail helped our stay go so seamlessly:))

The Savoy very kindly offered for us to return with a room upgrade and so we returned to celebrate our wedding anniversary this year.

All staff were friendly, efficient and helpful.

This was my favourite experience of any hotel stay.

Over and above anything we have ever experienced any where else before .

One of the best afternoon tea experiences.

We were very well looked after, we tasted some amazing cocktails and also experienced the amazing way that the staff make them, so professional.

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