Initially had a bad experience with no air conditioning and staff at reception that didn't careless about my complaints.

Air con was not functioning in the room and it was hot and stuffy.

The bathroom was terrible, the service to fix anything was terrible, 
The AC didn't work it was hot and terrible to sleep.

AC in the room did not work properly and kept making sounds all night.

We requested fans for each room as we were prepared for the heat.

There was no air conditioning in the room and the fan in the bathroom did not work.

We had to endure a balmy 79-80 degrees in the room throughout out entire stay (even at night, dropped to 78), was provided with a desk fan; despite 3 attempts requesting to have AC fixed at the registration desk, we eventually found out they can't fix it;

Rooms are tired and I and I had to change as shower was broken and air con did not work.

This time there was no air conditioning in the rooms (which we were not advised of at check in).

We also were given another room and that cooling system did not work.

The aircon was not working and the fan was not effective.

but not working, even though there was a fan it was pretty hot all night.

The room that we stayed in looked tired and the air conditioning was very weak.

No air-conditioning and no fridge, at this point I was too tired to complain again.

Our other son said that the air con in their room was poor

The rooms are dated in area with black on the tiles around the bath.

Ceiling shower not high enough for tall people.

but the bathroom dated and could do with modernisation.

Outdated, and a massive environmental water disaster (Faucet running, single use towels, no water stop on the toilets, old and outdated bathroom with rusty rods).

toilets clog and no one came to fix it when we called.

All the drawers either had missing or broken handles making them useless, the safe was broken and the bathroom in dire need of having some money invested in it with its broken and cracked tiles. .

although the price was acceptable for Central London  the rooms need updating badly especially the Bathroom .

The bathroom floor hasn’t seem a mop or hoover.

Something was spilled all over the toilet.

Hotel reception not responsive to requests to deal with repair in room - locked wash hand basin for duration of 4 day stay Slow to allocate room chosen and paid for ;had to wait in another room while issue was supposed to being resolved

Positive point good views Sadly here’s  the negatives Snarky check in with two members of staff looking at us and pointing of the computer screen with no communication to us at all all very strange Room basic only with poor toiletry facilities mini bar had wine in a tin Breakfast not good at all

I was disappointed we had to ask twice for a lightbulb to be replaced in the bathroom.

-completely OUTDATED; place is aged, needs serious upgrades throughout
-no fridge (mini fridge door was sealed off)
-no exhaust fan in bathroom, so bathroom steamed up when taking shower in addition to already having the balmy 79 degrees present
-Elevators are SOOO slow, had to wait up to 10 minutes to get from 7th floor to 1st floor, eventually discovered the freight elevator
-Breakfast was disappointing to say the least, thankfully our breakfast was included in the rate we paid;

Very comfy king size bed, black out curtains.

Only thing which was nice was the comfortable beds and the full English breakfast.

Comfortable bed in a room that has seen better days.

My husband and I enjoyed a good night’s sleep in the comfortable bed and appreciated the air conditioning which was really efficient.

The bed was very comfortable and air-conditioning was a blessing in the heat to walk into a cool room was excellent.

Rooms were very quiet and comfortable beds.

This was not the bed's fault - it was a lovely comfy bed with a mattress topper and my husband slept like a log.

The bed was very comfortable, as were the pillows, the bed was covered with a light quilt which was perfect for a good night sleep.

We had a super king bed which was very comfortable and we had a mini bar with beer & wine which was restocked on our 2nd day.

Fantastic weekend away,staff so friendly and helpful,free mini bar which was restocked each day and bed was so comfy.

Staff were brilliant, bed was comfy, room was clean enough, location is great.

The room itself was clean, great TV and wifi, room service available, and very comfortable bed and chairs.

On the plus side the bed was comfortable and the staff friendly.

The beds were really comfy and I want to know where they get there pillows cos they are so soft!

but bed was comfy , wifi good 
staff overall where helpful and polite 
breakfast id say ok.  .lot of choice but found the english a bit dry ,  
the restuarant in the evening was good  and not to expensive .

Enjoyed experience, good views from room, clean well presented, room was very small for a double and felt cramped, breakfast staff very friendly, reception could have been better took a long time to check in

My wife and I stayed 2x nights over a Sept weekend in a standard double room overlooking the St Katherine's dock at the back of the hotel.

We stayed in a 10th floor family room overlooking Tower Bridge and Thames and every morning as well as evening took our time to just stand an look.

We had a nice view from our room that overlooked the boats outside.

but did get Tower view room so that was a bonus.

We had a bridge room view which was absolutely amazing.

the double room overlooking the tower bridge is very nice.

We were all on the 8th floor and out of the 3 rooms 2 had views over St Katherine’s dock.

Location and surroundings were good, there was not far to transport/underground and not at least the view from the room, when you paid a little extra.

The location and view is great especially we have a bridge view room.

Very happy with location, staff very helpful, views from rooms amazing and amenities spot on.

The Tower view rooms really do offer everything you'd hope for and the location of this hotel and the fact it provides reasonable parking made this a wonderful place to stay and explore the city on my wife's birthday.

Rooms are large and comfortable, and one of the rooms had a view of Tower bridge.

Had a lovely time and complementary bottle of wine (and items in mini fridge) and a room overlooking the bridge.

The location is perfect and the view from our room of Tower Bridge was amazing.

Good location too with nice view from our room.

The view is great the rooms at this hotel are not.

We booked two rooms tower view rooms for our party of 5.

So the communication from the hotel was everything

All staff very friendly and went the extra mile whenever we interacted with them.

I liked the electronic communication of 'do not disturb/please clean the room'.

Premier location overlooking the Thames and Tower Bridge with friendly staff.

Reception staff were polite and helpful too.

We stayed with our son a wheelchair user with additional needs the hotel and the staff could not have been more accommodating.

Most enjoyable stay and all staff very attentive and polite.

The staff were friendly and helpful, the breakfast was very good with a wide choice.

All the staff were really helpful and attentive.

Every staff member we came across was helpful and friendly.

Hi,

A gorgeous location with a lovely staff.

He was very personable and attentive to our needs.

If you book a room that looks on to the river, the view is excellent.

At first sight this hotel looks amazing, with its lofty, airy lobby and the view, which is second to none!

The view was amazing, the room nice and big with comfortable beds.

We would always stop in there for a Strawberry Daiquiri wether we were staying or not because of this drink and also a very pleasant place to rest with the view of the tower bridge if your lucky enough to get a window seat especially the bay window table.

The view from my bedroom, facing the tower, was outstanding.

You absolutely do it for the view, which is incredible!

Overall rescued by the view and location.

The view of Tower Bridge  from our room on the 7th floor was stunning.

The hotel is in a great location for transport links and the view of the Tower Bridge is excellent.

The view from the room of Tower Bridge was brilliant and there was no noise at all!!

The view from the room was absolutely breathtaking.

Overall a very enjoyable stay - pay extra for the view of the tower bridge, it's worth it.

Views for days, booked a couple of nights to celebrate the start of a new year and enjoyed the view so much, the room was perfect and well equipped and covid was taken very seriously.

Love the view from the room which is directly at the Tower Bridge.

The view did not disappoint and was perfect for the New Year’s Eve celebrations

though our other two rooms we didn’t pay extra for the view we was still put in rooms with amazing views of tower bridge.

I have attached the view from our room window.

Booked direct on the phone, very helpful staff, arranged the room and the view with no hassle.

Had an amazing stay in this beautiful hotel, the staff were all amazing, the room (suite)was clean and facilities were good, the view was breathtaking overlooking the yachts in st Katherine’s dock and the Canary Wharf/dock lands skyline.

Lovely view of the tower bridge from our room.

The view of the Tower Bridge was breathtaking.

Lovely surroundings close to Thames and saw the Brazilian boat U27 going up the Thames through Tower Bridge a welcomed and unexpected sight to see.

A nice and friendly hotel that is well placed next to Tower Bridge.

All in all we had a very enjoyable stay and would definitely book again, the location is fantastic and it was lovely walking out to the view of tower bridge each morning.

Wonderful view of Tower Bridge when you’re enjoying the restaurant.

Beautiful experience.😍
Valentino was very helpful!💪
Lovely staff
Top supervisor👌
I recommend to everyone, at least the Vicinity terrace with a nice view                                                        
The location is excellent!✅️
Next to The Tower Bridge.🏰

It's so close to the tower Bridge which is beautiful.

It's a great location right next to Tower Bridge and opposite the Tower of London with a short walk to bus stops and the tube.

Great location by Tower Bridge and 2 minute walk from Tower Hill tube station.

The hotel was in an ideal location next to the Tower bridge, and the Tower of London.

Highly recommend getting a room with the view of Tower Bridge.

Loved the vieuw on the Londen Tower Bridge.

We had the best view of the Tower bridge.

The hotel location ,next to Tower Bridge, is perfect for views of the river Thames and surrounding well know buildings.

The hotel is located in close vicinity to tower bridge and the castle.

I was looking forward to staying there as the hotel has perfect location and great views of Tower Bridge.

Let me start with the Pros:
-friendly staff
-great location (right next to the Tower and Tower Bridge)
-5 minutes walk to the Underground station "Tower Hill"
-plenty of dining options around the hotel and the hotel itself offers inside and outdoor dining
-quiet location

Cons:
-Hotel is NOT a 4 star hotel as advertised.

The Tower Hotel

bathroom

the-view

room view

comfortable bed

but a bit disappointing stay as pool area overrun with children and rubbish view from average room,  cleaning was a bit rubbish,  we eat out at the local Wetherspoons which is next door so did not try the restaurant but the menu looked reasonably priced except breakfast which was £20 per person.

I also had to beg the staff multiple times to help clean up broken glass in our bathroom when I dropped a glass.

but maybe the cleaners have too much to do in too little time or maybe their work is just not appreciated to a level that would encourage them to do their best.

We had 2 rooms booked for the weekend at a cost of £860 ,we arrived our rooms were not ready for 4pm how long does it take to clean a room told to go and buy a drink.

To stop this I had to climb onto the edge of the bath and did my best to clean this so the water at least pointed downwards.

Just before we left I was using the bathroom and with no warning the cleaner opened the room door, no knock and no call to warn that she was coming in.

The cards kept messing up we were lucky on our first day that a cleaner was on the floor and helped us get in our room.

The only issue we had was that during a 3 night stay no maid came , there wasn’t any information about fresh towels or water.

Using the toilet in the morning gave me a good chance to have a look around the bathroom cleaning, i wish i did not.

Other issue with the new room was there was a few big strands of long dark hair tangled in the shower which makes you wonder if it had been cleaned properly, especially in the post pandemic world where cleanliness is king!!

Despite leaving a tip for our cleaners - we were left without any towels  a couple days and had to ask the front desk to send them up.

The bathroom smelt musty like it has been cleaned with a dirty mop.

but with they had no towels…… staff there advised me to contact housekeeping for some?!

That’s why I used stairs and noticed the same garbage there during those days - so no cleaning at the stairs at all?

The bathroom was just not cleaned properly with rust patches and discoloured metal.

The staff member on reception was a little taken aback and offered to send housekeeping to remove the milk, as if this would remove the smell.

At least they are cleaning it and changing the water!

Apparently you need to ask for housekeeping (blaming this one on Covid) to come to the room, and even then they are in and out in less than 10 minutes.

Dust was also visible where clearly no one cleans, made me hesitant to use any of the facilities in the room.

housekeeping was nice enough to pick up the dirty towels from the floor and hang them up rather than give us new ones (thats not going to fly).

I would like to begin with saying this was my very first solo spa experience and may I say it’s been the best.

Afternoon Tea and spa has been phenomenal and would recommend to my anybody interested in a good time.

We booked a package with spa and 3 course meal.

You gave us the best room, free drinks from the bar and allows us to stay little longer after check out to enjoy the beautiful spa facilities that the hotel have got.

The bar and lounge areas and spa are great spaces after a busy day.

The whole Spa, Gym and Pool is everything you would need and fully accessible too, using top of the range products, and a relaxing place to be.

We do regular spa trips away and this so far is competing for spot as number one.

We used the spa & pool area which was fine, steam room, pool, sauna and jacuzzi.

I used the spa facilities the following morning which again were immaculate and all in full working order (sauna and steam room were AMAZING).

We stayed for two nights, £495.00, the spa was brilliant, i couldn't fault it!

Very nice experience all the staff are friendly and helpful.The food great, the pool is the best I have ever been, with the steam room and sauna.

Very friendly staff at reception

Stayed in an executive king room with an extra large double bed which was so comfy good views of the city from our room

Swimming pool and spa facilities were amazing nice to relax after walking all day 

Good location for central London 

Would recommend this hotel 

  Will definitely stay again on my next visit

Then at the rena spa they are super helpful & made our visit very enjoyable, would definitely go again.

The we spent our 2 hours in the spa which was very much needed after the previous day.

High points for us were the very attentive staff everywhere.

Hotel staff was very ambivalent about our dilemma.

The staff were very welcoming especially the two lady’s who attended me; viviana & Damaris.

Kiril is really nice guy with us, he helped for everything

So accommodating, kind, and super helpful!

Kiril at the front desk was the one who greeted us and was very helpful his service stood out and I couldn’t thank him enough !

Kiril from the front desk was especially helpful.

They were very helpful with our questions.

- beautiful hotel
- spacious room, comfortable bed, good amenities
- very friendly staff

A big shout out to super friendly, helpful Boma & Christian - the night dream team

A must-stay when visiting London

Elijah at the front desk is professional, helpful, and  kind.

Rafiz couldn’t have been more helpful with my gluten intolerance and choosing the right meal.

Despite a lot of people at lunch time, they always had a smile and were always ready to help us at any moment.

The whole staff were so welcoming and nice.

We felt the perfect mix between the confort and the sofistication, recieving number one treatment since the gentleman barman Andrew til Kiril, at the rececption.

We had an amazing time during our short stay at the Leonardo Royal & wanted to give a special shout out to the team for looking after us especially Abdul , Georgina & Andrew .

Good breakfast, great choice of food and the guy cooking the eggs was a star, he was so kind and helpful!

The hotel was clean didn’t find any dirt, the pool was open to a decent time too. 100% recommend this hotel to any couple looking for a little get away :)

On the first day after checking in we decided to make the most of the spa facilities at the pool.

This led us to alter our plans to a cosy day in the hotel where we used the pool facility.

We were in the pool in the evenings and mornings, and even after all the other things we did in London, the pool was their favorite memory.

Rooms were a reasonable size with the normal extras, including iron and ironing board.Breakfast was good, lots of choice and the pool (25 metres) and spa areas were very good.

The room was okay, shower was absolutely amazing and the pool was great too,

The room had everything we needed for a comfortable stay & we used the pool and sauna's which were lovely defiantly recommend had a great 3 day stay

We used the pool, Jacuzzi, Steam & Sauna rooms ,It was clean & nice  .

We booked a superior king room which boasted robe and slippers included  which we did not receive so couldn’t enjoy the pool as we had no robe.

We used the pool etc, really nice and clean.

The Pool was nice and very quiet (even then

However the massage I had in the Renu spa was lovely and the pool and steam room were working Saturday afternoon.

As it was a bank holiday weekend, the pool was packed with excited and happy children/families and it was a joy so see such an atmosphere especially during this times that we are presently in.

But really the choice of using the pool facilities the added bonus for us - a way to relax with jacuzzi/sauna and steam after a day’s London visit!

Over the years, we’ve stayed in a lot of hotels, this one was very welcoming,lovely room and excellent facilities, especially the pool area and an excellent breakfast.

however the pool & spa gives a better experience if you plan on spending time at the hotel.

The pool facilities are a nice bonus and well maintained.

We used the pool which was surprisingly long

Towels in room old and hard
The worst part of our experiance was our son was arriving late for the second room  from Edinburgh we checked at the reception and askedhow to acess room service they sent us to the bar who then sent us back to reception not very proffesional we were then told to scan a QR code which we did we found only 2 itiems available to eat after 10am

I tried to reach reception from the room phone to advise that we needed towels, and more tea/coffee/water, this was difficult as there was no numbers listed on the phone and the pre-set

The bath and towels were covered in hairs, seemingly the only thing that seemed clean in the room was the bedding.

The staff was pleasant to interact with, other than the missing floor mat I didn't bother them with the issues as I figured the missing towels was because I asked for a floor mat.

The bathroom was also tired worn and dirty two off white frayed at the edge towels no hand towel the extractor fan also didnt work

There were no towels when we went for a swim (hard to believe).

There were some minor glitches:  temporary out-of-service elevator, lack of towels in the spa and a  broken foot massage in the spa;

Our dirty towels from the floor were put back on the towel rail during room servicing and we had to ask for replacements on 2 occasions.

my towels had been used to dry the bathroom floor that day and each subsequent day. Plus my personal fave the fag

After finally giving up and taking a shower… our towels were USED!!

The bad points:
We where a bit disappointed with the cleaning, and only two hard pillows, also only two towels and not even a bath mat towel, so if you dropped your towel on the floor you had no towel. Lol.

There also was only one towel each, no hand towels and no bath/ shower mat.

It took a while to check in, once we had we headed up to the toom to find one bath towel and no others.

Despite the spa and gym area being fully equipped and up to date, the rooms are slightly out dated with only 2 bath towels being provided, instead of a full set including hand towels and a mat for the shower, as its a busy hotel its also difficult to get in touch with the reception area or house keeping.

Broken shower head, dirty bathroom on arrival (floor), no shower gel at all in the shower cabin, unprotected wall sockets, only 2 towels with no extra towels for face, hands or floor, no possibility of opening window during the night/day without using the air coin.

but also a short walk over tower bridge and you have loads of great restaurants to choose from.

Only a few minutes walk to the Tower Bridge.

Excellent room, tastefull design, delicious breakfast,
location near the metro, just five minutes away from the Tower bridge and the the Tower museum.

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