This has a great fitness centre and food was excellent for an all-inclusive.

Lastly, eventhough  this is an all inclusive resort the workers DEFINITELY be fishing for those tips.

It was my first time in Cancún and at an all inclusive.

This was our first all-inclusive and the experience was a 10 out of 10.

Cons: On top ofl the HIGH all-inclusive fee, you must shell out more $ for prime cabanas or lounge chairs with umbrellas at pool and on beach.

First time traveling internationally, as well as staying at an all inclusive resort.

A truly great experience at the best AI property we have ever stayed in.

The weather has been great, the service is top-notch, the food is the best that we have had in any all-inclusive or regular hotel.

The all inclusive is great and includes loads of cocktails and sparkling wine.

It is all inclusive and the main food option is Spices, the large buffet-style restaurant.

This time around my sister and I tried the Chef’s Plate which is a curated 6 course meal and isn’t part of the all-inclusive package.

The food is above average for an all inclusive hotels and the entertainment is the best thing.

Just the best all inclusive resort I have been in decades!!

It is the most amazing all inclusive experience you will ever have!

And the food was tasty for an all inclusive resort.

One of the best all inclusive experiences I’ve had.

The once beautiful pool fountain waterfall feature is gone as is the stone bridge, all very lovely and unique….all disappeared.

It’s a nice mall split in two sections (connected by a covered walkway/bridge on 2nd level or walk along the road).

There are two pools that are connected under a bridge,

I insisted that we should not be charged and reluctantly they 'waived' the additional fee for us.

Which tells me they're probably not getting paid what they deserve.

They don’t provide them anymore and charge $12 USD for a metal straw.

The spa - They were running a promotion to get an 80 minute massage at the price for a 50 minute so I took advantage of it plus they added on Hydrotherapy treatment.

As I explained to him a bunch of people were upset they couldn’t sit in or by the pool unless they paid $80 for a cabana each day (which came with 2 loungers in the pool) As Mr.Rojas explained to me this money grab was put in place by previous management

There is also entertainment every day and night, with a range of shows and classes at no extra cost.

The only downsides of our stay were the terrible sales pitch on check in, super misleading and time wasting. He promised a three minute chat to provide us our welcome package, turned into a 15 minute guilt trip to sign up for a 90 minute sales pitch saying "he wouldn't get paid if we didn't attend."

The premium wine was a tab on the expensive side,

And far too many hidden fees, especially for things which should have been included (ex: a chair by the pool or on the beach, a seat to watch the nightly entertainment , etc. ).

Once those are taken, you either have to pay for a chair or cabana, or find a place to store your stuff.

but not if I could find something close to price.

He told me if I paid him I could sit there.

Little if any consideration for the guests unless you want to pay extra as in the seating around the pool and at the beach.

This is additional cost and is not cheap.

though it's an all inclusive, there are plenty of things they want you to pay an extra charge for so just stick to the normal menus and you'll be fine!

but the only way you could get a poolside chair is if you pay money for a cabana.

Consistent high quality food and beverage choices, friendly professional staff who are eager to assist you and make the most of your stay.

The hibachi dinner is fun and books up quickly.

The food was excellent and I’d recommend trying the Chefs Plate.

We did the dinner on the beach and it was amazing.

the hotel is beautiful, restaurants amazing, pool incredible and beach breathtaking.

We always enjoyed the buffet in Spice, given our food limitations.

The romantic beach dinner was a dream come true – beautifully organized and set against the breathtaking backdrop of the property.

The service incredible, food, beach pool WOW
Thank you Zilara for 4 incredible days!!

The food was very good, especially the breakfast.

The culinary delights at the resort are truly remarkable, offering a diverse and delicious menu.

We rented cabanas on two days, and we also had a romantic dinner by the water.

Pools and beach were lovely, and food was tasty.

Building is beautiful, food is great, staff good and beach is perfect.

The shows were great, and with one exception, so was the food.

The location is in walking distance to luxury shopping and several quality restaurants.

Restaurants ( especially the one facing the beach) are good.

While there are upgraded dinner options, spa services and cabanas available, they are not high pressure sales.

The service was incredible and everyone was so kind.

I would like to thank all of the staff for their outstanding service.

More of your wonderful team impressed us: Cabana guys Ivan, Adrian and Sebastian, who called us by name and tried to offer a steak or seafood in lieu of the alcohol with the fourth cabana rental - we appreciated their service (and coconuts instead).

The staff and service are beyond expectations!!

They sent us several emails in advance about pre-booking spa services at a discount,

Then drink service, whether we were in our beach cabana or outside by the main bar we were well taken care of by Janett, Humberto, Luis, David, Adrien and Eloisa.

The staff were engaging and provided exception service to cater to your every need--"service from the heart"!

From the moment we arrived the service was out of this world.

This hotel offered the best overall service and food experience that we’ve had traveling to Cancun (30+ years).

We visited to Canaan at Hyatt Zilara, they provided very good service; I’ll bring my family to visit again.a waiter from  Spice Buffett whose name is Gisel, he always fulfilled what we request.

At Spice be sure to ask for Juan or Martin and you will receive the warmest service.

Manuel, Jessica, Eloisa from the Spa -- thank you for the massages and service.

We rented a poolside cabana during this visit - great service, they were on top of everything.

however, I’d like to thank those who went out of their way to provide unbelievable service.

Daniel and the bartenders in the den for excellent service and mocktails.

The white party, the Cabernet show, karaoke and the dj’s!

High quality and entertaining evening shows.

My personal favorite was the Mexican Night, and the Michael Jackson night!

The hosted a variety of great entertainment from day activities to spectacular shows.

The evening shows were okay - neither too good nor bad.

They also offered nightly entertainment and a great beach with amenities.

Thank you for the incredible food, unbelievably kind customer service, all the work and effort that went into to Christmas show and buffets.

We also loved all the entertainment every evening of our stay.

The entertainment team was a top-notch - especially Pepe and Diana who are AWESOME resident fitness instructors.

Loved the food, beach, spa, and the rooms as well as nightly entertainment

Great rooms, spas, entertainment, food and drinks.

Juan Canto at Spice, drink server Eloisa, entertainers Jonathan/Genaro/Charly, and Luis/Martin/Vaneli/Ivan/Camilo at Asiana.

Hotel offers non-stop entertainment and rooms are tended to constantly.

We were also pleasantly surprised by the evening shows.

The evening shows are superb--I have been to many different resorts and this one had the best shows I have ever seen.

There are shows every night, plus fitness classes, a gym & lots of activities/parties.

Note: I HIGHLY recommend Lucero is you book a massage. Incredible!!!

We also took advantage of their spa twice, which was so relaxing.

The hotel and grounds were kept impeccably clean and the amenities, eg: fitness center and classes and the spa were the icing on the cake.

We went to the spa- very unique & again staff are unbelievable.

I’d like to particularly commend Ivan, David, Isal, Sergio and Humberto in the bar & pool area, Martha in the spa and Ambassador team Ingrid, Ana, Monica, Paulina.

The spa experience was phenomenal and the beach was very well kept and pretty would definitely recommend a stay here.

Special kudos to some staffs who are really great asset to the team, Cesar Banron at Marie Marie, Nohemi at zen Spa, Abimael at the lounge space.

Gladys, Elisa, and Alejandro at the Zen spa made our time so relaxing.

The spa is a must including the hydrotherapy!!

Beach 9/10
Room 9/10
Food 6.5/10
Service 10/10
Cleanliness 8.5/10
Pool 9/10
Entertainment 8/10
Spa 10/10

The service and staff members are so amazing, especially Dianna (pilates/water aerobics instructor), Jose (who works in the gym), Jonathan (activities coordinator), Roberto (waiter at Spice), Ernesto (bartender at The Den cocktail bar), Arturo and Valdemar (waiters at Punta Vista), Francisco (Asiana hibachi chef), and Williams and Alejandro (who worked in the spa).

And of course, can’t forget to mention the spa staff who made for a most relaxing time to include Lucero, Martha, and Bertha.

Extra thank you to Brenda, Sarai and Rosy in the Zen Spa.

The number one reason I continue to go to this same resort is the staff and specifically Eloisa Miss, she's phenomenal!

Shout out to Sebastian who made sure we had everything we needed at the beach party!

The staff went above and beyond, making our engagement truly memorable.

It’s our second time here and we will keep coming back because the staff is wonderful and goes so far beyond any place we have ever been

Humberto Rodriguez was attentive to our needs every evening no matter what areas of the resort we found ourselves.

Dinner was very good in all the restaurants, The staff is very friendly and great.

Huge shout out to Antonio in The Den Mixology Bar.

Their helpfulness and hospitality certainly enhance the overall experience, making Hyatt Zilara a standout destination.

From the very beginning, everybody was so welcoming and so attentive.

Overall, it was a relaxing trip and the staff were great.

Maxine also builds a fabulous Champagne glass tower!

We will probably go back to Ziva Turquoise tower on the next trip

Hyatt Zilara Cancun

price

staff

tower

bridge

restaurant

service

show

all-inclusive

There was rarely something scheduled to bridge between early dinner and the late show time.

Best of all, my now fiancé proposed on the bridge just outside the reception area overlooking the fountains, such a magical moment.

For Emerald rooms, Royale has a large, one bedroom, oceanfront with a bridge to a private beach deck on the sand.

I liked the fact that we could walk downstairs walk over a bridge and be in the pool.

There was a huge storm right in the middle of the holiday and a palm tree took out a bridge- the next day they were on it!

If you manage to get a reservation and miss it you will be fined $100 USD.

Some a la carte servings were quite small and there was a lot of menu options not included in the all inclusive package meaning that you needed to pay additional charges for some items.

The taxi from the hotel is 65.00 USD and last

Taxes - there are additional costs outside of booking the hotel from the Mexican government so you have to pay a resort fee tax and a sanitation tax.

Food was mediocre at best except for Fuentes that we paid $100/pp extra.

I have to say that this hotel is not a luxury hotel and is not worth the money we paid.

As I have said this is 5th time Mexico most expensive hotel and by miles the worst, we read reviews ect before booking and our take on it is a lot of Americans come back and love it

Overall for the price we paid over £2000 each we shouldn't have to pay for extras like the sauna or some of the other resturants like fuentes wasn't included.

I’m disappointed the beach is not nice no swimming no snorkeling unless you pay for an excursion.the food was good

but when you've paid lots of money to be in all Inclusive hotel it's really not good enough.

I will say that other places I have stayed at this price point comparing apples to apples the basic room at some other places the room was bigger and nicer.

THE ROOM/SUITE
We paid for a Honeymoon Suite.

So it works out quite an expensive night-

To us it didn't make sense to pay that fee, when you had pool service anyways and 2 restaurants right by the pool.

My only complaint with the dinner show was that the wine pairings are an extra cost and they don't tell you about it in advance its just sprung on you once you sit at the table and its an extra $50 USD per person.

but it was at another on the other resort we also didn’t get to enjoy the whole experience because the massage included extra things that the concierge told us weren’t included and we had to pay extra for but when we got to the spa they said it was included.

We booked this resort through RCI and received an invoice stating it was paid in full and it was what we needed to check in.

We have no issue with the cancellation, except that we paid for the cruise upfront.

The restaurants are very amazing and there’s lots of options.We will be back!

Food okay, grounds nice, could not find interesting entertainment.

The good- the resort grounds are beautiful, the food is good for the most part, majority of the staff are very nice and pleasant to deal with.

It was so relaxing, the resort was beautiful, the food was delicious.

There is constant upselling everywhere you go, from a day on a Bali bed to a steak dinner, We went for a steak dinner for approx.

The staff are incredible, the food and surroundings are second to none.

Every restaurant has a strict dress code.

The food was good and the staff were quite nice.

Food wise - breakfast buffet was only at cocotazal and the rest are Ala cart.

Good: room was nice, and the resort is in a beautiful jungle 

Bad: very very hard to find food, everything needs reservations, unless you pay extra.

Room service not great food, and inconsistent and they don't deliver any drinks

The main pool is like being in Benidorm with all the sunbeds on top of each other and the sunbeds were not comfy.

The cake at santa fe resturant was lovely!

Many thanks to Karen from room service for starting our day with a smile every day.

This resulted in us having room service, which was adequate,

If you ok with eating dinner at 8:30 or 9:00.

FOOD
If you eat meat you’re probably fine,

Kampai, the Asian fusion restaurant and D'Italia (Italian) were spectacular for dinner.

Miguel in the Spot Bar - best cocktails ever!

The food at all of the restaurants are really good, small portions

There were other issues of room fridge water ect service

We stayed in the 2 bedroom Room on the beach with Presidential services and were never disappointed.

Overall if your looking for good service, luxury and nice sunbeds don't bother booking here.

Best customer service and a pleasure to talk to and talk mixology.

but if you tipped the staff regularly your service was better.

However, that being said the majority of the service is second to none, and we loved our honeymoon so much! .

the customer service staff said just wait for the email.

In addition Noe at La Isla, Memo at Fuentes, Andrea at Rincon and Jesus at Kampai provided excellent service.

butler service 5 star restaurants and entertainment.

Here, we experienced an exceptional service by the Beach Butler Guillermo Pucheta, who went over and beyond to create a special experience for us.

Food, service, staff, grounds… all excellent!

I also greatly appreciated him accommodating our guests who wanted last minute appointments for spa services and was able to arrange them exactly as guests wanted them.

We had breakfast one morning at La Isla and received excellent service by Noe.

Staff and service in these two were wonderful.

Shuttle service is really handy if you have further to go.

And you can have a dance and karaoke in the evening aswell.

We have been to Mexico twice before and stayed at the El Dorada Seaside suites and Maroma which both of these hotels were excellent, great service and good quality food and great entertainment.

There is nightly entertainment that is always fun and plenty of things to do during the day if you so choose.

Entertainment is pretty much nonexistent at the resort

This a large resort

We were offered an opportunity to take the tour and receive a discount on an offered trip or the Fuentes dining show.

Il name a few really special staff that we met on our trip.

The shows were good- typical entertainment.

The facilities,staff, entertainment, food and grounds of the resort were amazing and really made it one of the best holidays we've had.

Very hospitable, entertaining and courteous.

The entertainment support staff does the utmost best to keep clients engaged.

but it’s the entertainment staff/events that keep us coming back.

This building is very close to the entertainment venue so you will have fairly loud music till around midnight each day.

Hugo was the night time entertainment host and did a great job with fun shows.

Luis was the most accommodating concierge/butler we have had in a long time.

Francisco gave us building 305, stated now upgrade, go with bellboy.

We were approached in the lobby after checking out with the front desk, the lady asked us our name, room number, and shuttle time.

The staff generally all over the resort look as

The staff were amazing and always ready to help.

All the staff I ever saw all said hello and we always exchanged pleasantries.

Found a quiet pool with a bartender that was decent and amicable,

This hotel is is clean tidy and staff are friendly unfortunately that doesn’t help its shortcomings 
We are British and this hotel is mostly American  tourists so the hotel tends to tend to their needs, tipping is expected for everything and if you don’t you wait at bars and notice they push local shorts your way and short measures.

but your staff are great and really work hard

Our concierge was extremely unhelpful and made it quite difficult in booking these and one evening even booked us into a restaurant that was closed!!

but the water is filled with large breakwater blocks and you wouldn’t be able to swim.

The ocean front is just rocks and a bit of beach to walk along, so if you want a beautiful pristine beach that you can swim at, this isn’t for you.

You also can’t swim in the sea as it is stormy and not always safe and also  there are boulders to break the wind so it isn’t as picture perfect as one would want it. 3.

You are also unable to swim in the sea due to the large rocks that are in there.

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