Our room was spotless, room service was simply superb, and we slept like logs.

A warm welcome with Prosecco, fantastic customer care, the best rooftop bar in town and the cleanest, most comfortable rooms.

The staff was friendly and professional, the property was spotless and the location can’t be beat.

The rooms are incredibly clean and well kept, the hotel facilities are great, and the staff are incredibly helpful and friendly, especially Roul and team.

Amazing service, amazing breakfast and the room so big and clean.

The bedrooms are roomy,  clean and bright.

The hotel its self is immaculate and very accessible and accommodating, this paired with the people that work there made it such an amazing stay.

The bed was so comfortable and the room was sizeable and very clean, with luxury features such as mood lighting.

Beds were super comfy and the Roman was spacious and clean.

but still had a great breakfast 
was clean and well organized 
overall loved it would definitely recommend

We used the spa facilties which were lovely and kept very clean, the only down side to the spa was that you only got 30 minutes which didn't feel long enough.

We had the most amazing experience in the coziest, most modern,super clean and spacious room that we have ever stayed in London!

Location is 10/10 - 
Customer service - 11/10
Cleanliness - 10/10
Resolving minor problems- 10/10
Room and the features - 11/10 
obsessed with the underfloor heating and night lights in the room.

would reccomend to any one.Arrived yesterday Room was  perfect nothing out of place Wonderful Continetal Breakfast.Room is very clean and a wonderful layout

Our room was absolutely stunning, very spacious and clean!

The room was large, modern, clean and contained everything we required for our stay.

The breakfast is nice and many kinds of food.

Excellent place to stay, lovely room and the food was superb.

It has very nice sofa's, an awesome view, very good food and tasty cocktails.

The views and decor was gorgeous and the Aviary restaurant had the most beautiful decor and bird decorations.

Shoutout to the bar staff for making me banging cocktails.

Several restaurants, complimentary breakfast, comfortable beds and heated bathroom floors.

From requesting taxi, booking our dinner restaurant, searching or trip activities, train schedules, airports transportation, and most important of them all is celebrating my birthday.

We were welcomed by Dilwar who helped us with the bags and advised us about restaurants near by.

Thanks also to Daniel from the Montcalm for the cocktail recommendations!

We visited the pool, jacuzzi, sauna and steam room as well as eating dinner at the average and even enjoying breakfast in bed after waking up in the morning.

The best part of this hotel was the roof top bar where we enjoyed some truly delicious cocktails while looking out over London.

Great service in the aviary for food and drinks too.

The food was amazing and the rooftop bar is the best.

Whilst we was staying I ordered room service and it was very quick and efficient and we was greeted by a lovely member of staff.

Loved the food and service, staff (Swati) was really sweet 
maybe the choice of food was not enough,

We had the continental breakfast in the upstairs retaurant which was delicious, there was a wide selection of food and pastries.

Do pop up to the Aviary restaurant on the rooftop before or after your visit.

We enjoyed the spa area, the food waiting for us in the room straight after and of course the birthday decoration the cake and wine!

The spa was an added bonus along with the rooftop bar, the food and drink of which were exceptional.

Nice guys, Nice room and nice service for me in the midnight.

Greeted at the door, bags taken off us, offers of a seat, drinks, escorted to the room, complimentary water and wine in including balloons and petals on the bed for a special birthday.

The room was spacious and kitted out with everything we needed for our short stay (coffee machine, hair dryer and iron).

Mary then kindly showed us up to our room where our bed was scattered with rose petals and balloons.

We arrived to drinks and macaroons and taken up to our room with a free upgrade of floor to ceiling windows.

I then had a lovely woman called Sara who helped me to my room, showed me how everything works and she was super kind and helpful.

We will be back. Love Jo and Leanne x  room 228  ;)

Room was amazing and also had left me a birthday surprise of balloons and wine 🥳

Our room was upgraded and complimentary breakfast was provided by night manager Mohmodul.

Kaloyau,Vlad and Dilwar at reception arranged a room for me

The rooms are awesome with beautiful views and well to equipped and the breakfast was top class.

Not one rude member of staff all so lovely!

The staff were rude and no customer service except two staff Alex and Sophia who went extra miles and did not follow the trend of rudeness of the hotel.

A manager in the  bar gave out to us and was extremely rude for sitting in seats that she had reserved

Only problems were a very rude Bar Manage in the downstairs lobby bar and the pool booking for children rules and the fact that the rules are not communicated in advance or consistently applied to all guests.

It was so funny people watching whilst we were drinking our coffee & watching the normal members of public booking in, in such a rush & sometimes rude why I’ll never know!!

An hour for a cup of tea.. All the staff are so rude.

However, she failed to mention that changing facilities were not available, and then when we arrived for a booked slot at the spa, the lady at the spa reception was rather rude to us because we did not have/were wearing the gowns and towels that apparently were provided in the rooms.

It was a bit slow, and made weird noises a few times,

Drink prices far too high & roof top staff very slow to serve

It was busy because of Bank Holiday so the service in the club lounge was slow

but the electronic touch screen to control air con and lighting was slow and unresponsive.

We found that the screen was also very slow to respond, taking away from the luxury feel of the hotel.

Only slight criticism was the slow service during our Igloo experience.

Everyone we spoke to was warm and friendly and couldn't have been more helpful and welcoming.

The staff are outstanding and certainly deserve 5 stars.

Staff were very helpful for finishing our way around London.

The staff work as a team and make you feel welcome.

while the hotel as an excellent location at Paddington (near to the station and the main market), the helpfulness of the staff goes a long way in making one feel comfortable and welcomed
Will strongly recommend the hotel for location, hygiene, and an amazingly friendly staff!

but every member of staff we spoke to was so professional and helpful.

The staff couldn’t of been anymore helpful then they we’re.

All the staff were professional and made me feel very welcome.

The balloons and decorations on arrival were such a nice touch from Mary and her team of staff.

It’s a very nice hotel and the staff is even nicer.

This was a birthday celebration with my partner and it was an amazing stay and I would book again for 2 nights ti make use of the hotel facilities and the rooftop bar all staff were amazing thank you to Mary guest services 
Look forward to seeing you again very soon

The next time I come back I hope to see these guys again

The staff at the reception were incredibly welcoming and I immediately felt at home.

This hotel oozes class throughout and the staff cannot do enough for you.

Also, there was a few Stains on the carpet which we didn't expect for a 4 star hotel,

Housekeeping services my room was always spotless, I’m OCD so I would do my own little checks and just one night  out of 7 nights I had to point out minor stains on the bedding, when I mentioned it.

but the room provided was dirty - large stain on the bedsheet, dust from the aircon vent stuck to the wall, hairs in the bathroom and chair in the main room and also an assortment of small debris in the bed itself.

Everything looked a bit old, paint was scraped off several places, cabinet doors didnt close properly, carpet had stains and so did the bathroom.

The room would score a 4/5 on cleanliness, there were some dusty surfaces and a sticky stain on the leather chair, the carpet needs a deep hoover as the fibres get on everything.

We stayed here for a weekend upon arrival we were given a dirty room which smelt of urine and sweat and had urine stains in the bathroom.

Bath robe has make up stain on the collar.

Photos show stain on wall, that furniture was broken and draw would only stay shut with paper in it, the curtains didn’t close properly and there was a ladies underwear sanitary sticker left stuck in some furniture.

We stayed in a club room and whilst spacious, there were stains on the carpet and a general run down feel to the place.

We had a lovely modern and clean room with a view of the shard.

I enjoyed the night views of London, including the Shard from the top of the hotel and the room was lovely.

Breakfast was up at the Aviary and it finished off our stay nicely having a scrumptious full English breakfast overlooking the city with views of the Shard in the background.

The Montcalm Royal London House

rude

slow

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cleanliness

I would note that there was not a whole lot of space in the room to store your clothes if that is important to you keep that in mind.

The clothes were suppose to be delivered that night.

It was only then we realised we were below ground level.

but big was the suprise that our rooms where under the ground with no windows at all.

“We have rooms on floor minus 1,” she countered, as if I should be grateful I was only one level below ground.

His solution was for my husband and I to sleep in our 4th floor room and for my 11-year-old son to sleep in a single room on the ground floor - which raised safeguarding issues.

Word of advice, if you stay here, ask to stay in an upper room as the rooms under the ground floor feel tight and akin to a bunker.

I requested a room change to a higher floor (there was nothing wrong with the original room, just as a solo traveller the lower ground floor wasn't ideal for me) and

We had an artificial window below ground with no natural light.

I stayed both on the ground floor which I would not recommend and on the fourth floor.

This hotel has many of it's rooms at below ground level.

Next time I’d request a room above ground level!

The first offered room was ground floor which turned out to be a worn down room with no window (window covered with black foil, sofa with wholes in the fabrics).

Very convenient location , 2 minute walk from Earl's Court tube station.

Lovely location in old part away from the crowds.. friendly staff who went out their way, very comfortable clean room though a little small

The location is excellent in the center of south Kensington, the rooms are very clean.

Overall satisfied with stay, fantastic location near earls court tube station, restaurants and fast food nearby.

The hotel was in a good location, a 10 minute walk to Gloucester Road which had many restaurants.

Best part was the central location and it was close to all transportation possibilities in the Area.

Also a great location due to everything being close enough to the hotel.

Found this hotel, ideally located close to the tube and fairly central.

The location was good for getting into central London via the local tube station within east walking distance.

The hotel is in a great location , friendly staff and fantastic breakfast and choice .

Great location for underground from Earls Court and some nice bars and restaurants nearby.

Location was fantastic with easy access to central london and the rooms were clean and tidy.

The hotel was centrally located and made it very easy to get around the city.

For starters, the location near Earl’s Court station is very convenient, especially to get to and from the airport (at most times of day).

Great location and nice and close to the tube.

Location wise is grate;  close to metro station.

Had drinks and dinner in bar/restaurant this time.

Restaurant inside hotel was brilliant for food and so was all other possibilities around.

Everyone perfect and the restaurant a must for food.

but we had a meal there, Indian cuisine, which was ‘OK’
The desk staff were mainly foreigners, so sometimes communication was an issue, but nothing serious

Great hotel clean beautiful room food was great staff were ok could of helped more with the situation with my daughters left rabbit in the room

Breakfast was tasty, room was quiet And had a bathtub.

The breakfast is good and both the staff at the restaurant and at the reception are very polite and friendly.

but about a five minute walk away are a number of pubs and eateries.

The positives all staff go above and beyond to make your stay a pleasant one, rooms clean and tidy,  you are a £25 Uber taxi from the hotel to Wembley Stadium cutting out the hassle of the tube on you way out of Wembley and home in 1/4 of the Time , plenty of nice places to eat and drink.

The hotel has a perfect position, close to the underground and many shops for every needs (MC Donald, KFC, burger king, Paul, M&S, Sainsbury).

however extremely close to the London underground, staff were very helpful, rooms are tastefully decorated with nice bathrooms immaculately clean and modern with very comfy beds…the on site bar and restaurant is good…

but prices looked fine for the restaurant.

We, among the three of us, enjoyed the fish and chips, beef burger and chips, and chicken handi biryani.

There are lots of eating out places nearby to cater for your every taste.

Also, the neighborhood offers a variety of excellent restaurants.

The welcome was good also the staff were friendly and they gave me luxurious and comfortable room.

Overall, a pleasent stay and the staff were brilliant

Everything just as nice a before, friendly helpful staff, quiet rooms, nice amenities including The NY Times for us Americans!

We were impressed with the excellent service from Rohan, who helped us with kindness and a smile in everything we needed.

We just got home from a four day stay in the Park Grand, the only positive I can say is it was very close to underground station and some of the staff were nice/helpful.

Excellent customer service and great staff.

Brilliant location, very friendly staff, clean and compact rooms.

We had booked this hotel through Hotels.Com and being Vip members the expectation was a modern, clean, professionally managed hotel with all the basic amenities that would be expected in a 4 star rated hotel.

The receptionist kindly upgraded our room as well.

Other than this, the stay was fine and I must say the staff couldn't do enough for us

Everyone was so accommodating and welcoming.

Each and every one of the staff were so friendly and helpful.

The dining room staff were very attentive and showed they cared.

The staff were great and the breakfast just set us up for the day.

The hotel staff were so friendly and welcoming.

1 Poultry, Barbican Cinemas 2&3, The Forum, Ladies and Gentlemen, Electric Dreams, Bachata Kiss, Meltdown London, Aventur Turismo, Turismo Aventur, Aventur, London's Roman Amphitheatre, Round Midnight, St. Stephen Walbrook, Guildhall Art Gallery, Guildhall Art Gallery, Southwark Cathedral, Theatre in the Clouds, The Needle Sculpture, London Bridge, Barbican Highwalk, St Swithins Wine Shippers, The View from The Shard, Number 1 Bar Ltd, St Alphage Garden with ruins of St Alphage Church, David Bailey Golf Academy, Electrowerkz, The Prince Regent, Herne Hill, Mon Bijoux, The Shard, J.W.

but pretty dirty ( mostly the walls, the windows and the furniture).

but being below ground there was no point opening the curtains and looking at the legs of the passers by!

As in, seriously, underground basement rooms with no windows or natural light.

Our room didnt have a window which was the only down side

Mattresses blocking windows down hallways… nowhere near 4 star quality.

No window and a skylight which looked as if it had an old rag hungover it.

Our room did not have a view or a window.

but it didn't have a window and was situated by the staff room and the staff were pretty noisy and shouting to each other down the corridor in the mornings.

however, it only had  a small 1/2 size window about 10 feet up one wall so there was basically NO natural light.

Windows were filthy and cupboard doors looked like had sticky marks all over them.

although clean - it was incredibly small and claustrophobic with no window or natural light.

We stayed here in February, paid almost £200 for one night and was given a room with a window with a view of a wall  and not a very clean room.

but the janitor later told us it was because the window was broken.

How could Booking.com rate a Hotel that sells rooms without windows and does not inform the guest on their site, as a four star hotel?

I find hotels in general are far.too hot and rooms are impossible to cool down or open a window.

Couldn’t open window in our room and air gin was either boiling or freezing.

I was too tired to contact reception and I knew I was up and out early again, so I opened the window and went to bed.

but the windows actually opened which is quite unusual.

Park Grand London Kensington

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It is beautifully maintained, spotlessly clean and very comfortable.

The bathrooms are spotless and serene, fixtures and amenities are of a very good quality.

The staff is warm and responsive, the rooms are lovely and so clean, and the neighborhood is terrific!

Beautiful boutique hotel, very clean and comfortable room and bathroom, and the in-room kitchenette proved a very useful plus to our stay!

Hotel was clean, room and bathroom spacious; it was close to Earl’s Court underground station.

Outstanding in every way — friendly staff, clean and comfortable room with a small kitchen, excellent location only five minutes from the Earls Court tube station.

The facilities were clean, upkept and exactly what I needed.

Interiors are vibrant, fun and full of character, common spaces are always clean and in order.

but spotless with nice bathrooms, fridge, coffeemaker.

Thoroughly enjoyed the well-appointed room.

The team was pleasant and welcoming, the rooms were quiet, clean and well-appointed, and the beds were super comfy.

Clean, great location, and friendly staff.

Very clean room, comfortable bed and friendly staff.

The hotel was clean and well presented- I expected that and the small kitchenette was brilliant for breakfasts and there are plenty of eating places nearby for dinner.

There were few minor issues with the room, such as the mini-fridge not being cold enough,

Unfortunately this was not possible in the bathroom, which was incredibly cold!

We couldn't get the heater to work though, so it was a little cold esp since it was winter.

The only thing I would suggest is for there to be breakfast options within the hotel and probably to install a heater in the bathrooms as they can quite cold during the winter months.

What we didn't like about the room was the view of a cement half wall and my wife commented that it always seemed cold.

This time, because the bathroom is a lot bigger, it does get a bit cold at night.

My only issue was that the fridge wasn't very cold and I had medication that needed to be refrigerated, a problem solved by helpful staff bringing me lots of ice whenever I needed it.

Also, the refrigerator control didn't seem to make any difference to how cold it got.

Only slight problem was the room was very cold.

First: the shower ran hot and cold the entire time, mostly cold, and not appreciated in winter - especially not for someone who has very long hair like mine which needs to get washed!

The heating was noisy and not very effective (but it was an exceptionally cold night).

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