but also offered a stunning view of the city.

Stayed at the Fairmont, Austin for 19 days in a corner suite with a fantastic view of the city.

He asked me if I'd like a pool view or a city view.

The view of the city from the room is great at night.

The pool and the hot tub on site was phenomenal giving a great view of the city skyline.

The bed was extremely comfortable and our view of the city was great.

We stay in a corner room with two large windows and beautiful city views.

The good: the room was lovely, the view of the city was great.

We enjoyed the Gold Lounge with a beautiful view of the city, used the complimentary bikes, adult pool, and ate at Rules & Regs.

I am writing this from my room on the 19th floor with an incredible view of the city and the swimming pools.

staying on the 37th floor with a view of the city was a treat.

Highly recommend a night swim with views of the city!

Spent a night in Austin for my birthday and had a fantastic view of the city.

We really do enjoy the city view and drinks.

Stayed for three nights in an upgraded corner room with great city views.

A great selection of food and drink along with a phenomenal rooftop pool area that sits on the 7th floor of the hotel with beautiful views of the city.

A highlight of my trip was my afternoon at the spa (beautiful jacuzzi overlooking the city skyline) and my pedicure with Ni.

However, they said they would be unable to do it on the spot and they needed to verify the charge.

Watch out for steep valet/self-park overnight charges.

I was disappointed to see a sensor rated refrigerator loaded with drinks in my room (the kind you get charged for as soon as a drink is bumped off it's sensor for 30 seconds)

There is a minifridge of drinks and they have a sigh saving if something is removed for more than 40 seconds you will be charged.

Impact was frusteration checking in, checking out, ordering meals, switching rooms and extra trips to the lobby to show my credit card for the third time.

They reversed the charges for the wifi, and I declined the fridge, as I had no immediate need for one, it was just surprising that there was not one.

For my trouble Fairmont gave me a $50 food and beverage credit.

WIFI is lousy
You have use your card to get the computer to go to your floor.

You're charging me big money for the room and you still want my personal information to sell?

but what I didn't realise is there was no credit on my account because my details got lost with the IT issue, hence the fridge didn't comply and I couldn't charge anything to my room.

The only drawback I had is that being from another country, my bank card had some problems to pay for the room.

Waiting on security to send me my credit card which was found at Fulton.

but my card didn’t trust the pay link and I wasn’t able to process the payment before the link expired that week.

We were also told we would get complementary wifi, when I went to log in, it charged me $20.

They agreed to take the charge off my bill .

I told her she needs to be at the front desk because those folks just handed me my key card and sent me on my way.

but I’m glad I went to the front desk upon leaving because they tried to charge me for the mini bar, which I didn’t even touch.

I didn't appreciate the snarky sign that they'd be happy to charge $50 should someone take a bottle with them.

I was told there was a miscommunication and the price that was quoted to me was incorrect.

There is one thing to be aware of , if you have an Amazon or other package delivered they will have you pick it up at the Fedex business center in their second floor and have you pay $30 to bring it to your room.

If I had to criticize anything, it would be the cost to park.

Another highlight was the dinner at the hotel restaurant- a little pricey

The cherry on top is the fee gouging, with no complimentary water in rooms (tap water not great in Austin) and extra fees to connect to the internet.

The prices of water in the room was very high

It's absolutely worth a little extra fee to upgrade to the Gold floor - with access to the 35th floor gold lounge - where gourmet food is served basically throughout the day, and concierge assigned just for the gold members.

but would need to pay for anything I ate.

That is a money grab, as are the prices of the beverages and snacks in the room.

Very limited selection and items were very pricey

not the kind of experience you want to wake up to especially paying for an expensive room.

When I arrived, and was being checked in by a lovely staff member named Jonathan, I gave the same card I used to pay in full because again, cautious at this point.

Was also told when we made the reservation we would get a military price

It was not, in fact, there was no mention of needing a Texas ID for the rate.

The only downside was the price of Valet Parking.

I would have expected these issues in a motel that costs half the price or less,

It is more than enough to make a very nice dinner.

He was warm and welcoming and shook my hand at the end of our meal.

Friendly, great service from our friend Semih, good food.

I love the decorations and the restaurant and the atmosphere.

Loads of Restaurants Pubs within 5/10 min walk to Rainey Street.

The Fairmont Gold on the 35th floor was top notch with complimentary food and a honor system on alcoholic beverages.

The rooms are great and the amenities — pool & hot tub, gym, car service, and amount of restaurants — are fantastic.

Hotel is walk-able to restaurants, shops, bars and walking trails, the location was perfect. Try a scooter to get around (you can use your Uber app!)

There are several restaurant and ba options.

Austin is a great city and has great shopping and food.

Food was tasty and at a good price, would come for breakfast again

Valeska in the Gold Lounge was so sweet - I checked in late and they had already cleaned everything up and there wasn't any food left out,

The food is very good, with lots of options in the hotel.

Kelly who works at the fairmount hotel   restaurant was fantastic!

The hotel is well located in close proximity to outdoor activities and restaurants.

I just popped in for breakfast
The food was delicious and service was quick, and attentive at Revue!

Also right around the corner from VY Steakhouse, one of my favorites.

The bar downstairs even carried my favorite bourbon and had comfortable couches for the entire family to enjoy our cocktails.

I was essentially forced to pay what they demanded of me or else they would force me to move my family out of the room.

There was no wait, and we were in our room very quickly.

I enjoyed my room it had complementary water and a television.

The staff were really kind and helpful and our room was spacious and comfortable.

The rooms are exceptional, clean and very comfortable.

They had the absolute best time and the room was absolutely magical.

Great coffee in cafe, drinks and food in the lobby bar, and the views are great if you can get a room on a higher floor.

Our room was absolutely beautiful with very stylish height quality furniture and had a magnificent view.

The room was extremely comfortable, especially the bed.

Our room had a view of downtown, and we arrived to find chocolates and strawberries as a sweet surprise.

Very clean rooms, amazing service and the bar on the 7th floor has a great view of the skyline.

Our large deluxe king room was on the 29th floor which gave us gorgeous views of the Capitol and the downtown area.

Very nice and spacious hotel, perfect room with all the aminities you can wish for, excellent food and extraordinary friendly staff (especially Kelly, she is of great value for the breakfast experience!)

but didn’t have to hear from your room, which was nice and quiet.

This hotel is absolutely beautiful and the views from the rooms are amazing as well.

I received THE BEST services ever at a spa.

Amazing service and staff and we always have the best time at this hotel.

Daniel, the engineer, went above and beyond in his service.

Gorgeous from valet staff to concierge services, every staff member is committed to being connected to your experience.

The Fairmont Gold experience was one of a kind and the service was excellent.

Fairmont quality and customer service continue to be the gold standard.

Service in the hotel is very proactive and friendly.

Great service from Isaac, who was there whenever we needed him and who gave service with a genuine smile.

The service is impeccable; they are so helpful and accommodating no matter what the issue.

Anthony was very helpful, answering questions and providing excellent customer service.

Great customer service 😀😀😀 she expedited things and made sure I got back to my event on time with my food and a few extras.

As always, excellent service and experience at the Fairmont.

One of my oldest friends and I spent a day at the spa here.

Kelly A gave me a great massage, one of the best I have had at the Fairmont over the last few years.

I used the spa for a manicure and pedicure with Audra.

Miguel and Danneer were amazing at the spa!

Miguel, the men’s spa attendant, was great.

Matthew Aguilar delivered the most decadent facial I have ever had.

I definitely recommend staying on the club level and accessing the spa.

This was my first time visiting a spa and it was truly incredible and a delightful experience.

Miguel, the spa attendant on the men’s side was great!

I visited the Spa for an 80min facial for my birthday and was lucky enough to get Matthew as my esthetician.

Hospitality has been top notch from Duncan with the house car to Miguel and Danner at the spa!

I had the best pedicure ever with Ni at the Fairmont Spa.

The Spa has Ni Saletta who gives hands down the best pedicures you could ever get.

The massage service was excellent as well, I can recommend it wholeheartedly.

The culinary experiences were exceptional, and the hotel's amenities, including the fitness center and spa, were top-notch.

Location, cuisine options, spa, pool, exercise facilities, services, decor,  ambiance, sophisticated

The staff was amazing all around and Audra did an impeccable job on our nails and gave us a truly pampered experience.

The people in the lounge were so nice and very helpful.

She is super personable and her work is superior to others in the industry.

Fab hotel fab staff so friendly from start to finish.

Paulina at the front desk went above and beyond to make our stay great.

Staff was exceptionally attentive and helpful.

Daniel was very knowledgeable about many things with the hotel.

The staff are a delight and always go above and beyond.

Happy holidays to the wonderful Fairmont team

All of the staff we encountered was great, as well.

The lobby is light and bright, the staff friendly and helpful.

We would definitely stay here again and recommend it to anyone who's looking for an elevated experience.

I stayed at the Fairmont December 9-10, 2023, and had a wonderful experience.

Fairmont gold takes the experience to an entirely different level.

He handled all the requisite preparations, ensuring a smooth and effortless experience for me.

We stayed there over the Thanksgiving holiday and it was a fabulous experience, start to finish.

Not sure I’ve ever met a person that was so committed to taking care of someone and making their experience the best it could be.

Excellent service and exceptional experience.

A thoroughly enjoyable experience from the check in to checkout.

Fairmont Austin

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And it was worth every penny to leave the concert and be in bed within 10 minutes.

Following the concert, we were back in our room within twenty minutes, which was superb.

I was meeting up with friends for a concert at O2.

The only disconcerting thing was while we were at the concert they came in and did a turndown service where they put slippers by your bed and a mat, I did find this slightly intrusive to be honest and was glad I had made use of the safe to store our valuables.

Myself & my friend stayed for one night at the O2 Intercontinental whilst we attended a concert at the O2 arena.

The Hotel as its own access directly into the 02 ideal for getting away easily at the end of the concert, no queuing for taxis or river boats.

This is definitely one of our favourite hotels and is in the perfect spot if you are going to a concert at the 02.

The staff are really helpful and the location is perfect for the concerts at the 02.

We stayed after a concert at the O2 and it’s one of my favourite hotels.

She also organised for my chair to be stored while we was in O2 concert Thursday 9th 
Once we had been up to the room we went to the bar where we was greeted by Chris who was lovely and extremely helpful n she found us a table for my wheelchair n moved a chair for me n took our order for drinks .

Lovely hotel , great setting on the Thames and quick link to O2 for concerts and after event drinks.

First visit to this hotel as a friend and I were attending a concert at the O2 so we thought it would be super convenient to stay here as the hotel was connected to the O2.

Good location for O2 concert attending with good access to the O2.

We will hopefully be returning when the concert is rescheduled.

We stayed in February for the SuperM concert.

This would be a perfect stay for people going to a concert at the O2 who have plenty of spare cash! !

I stayed here for 2 nights, to attend a concert at the O2 Arena.

First time I stayed  at the O2 for the Script concert.

Stayed for one night for a concert at the O2 and so glad we did.

If I’d have had to pay I would have definitely asked for a refund.

I complained at the desk on check out and they did remove the car park fee from my stay which I am grateful for and I think is fair as  I still have to pay the parking fine which even if I pay within 14 days will be £20 more than the parking fee.

Only downside is it’s very limited parking and the cost is £40 for overnight if you are lucky to get space.

Extremely unhappy considering we paid for a 5* - you’d get better kindness from a receptionist at a lower star hotel.

To avoid it being ‘complicated’ I agreed to pay for the afternoon tea which could be deducted from the amount paid and the balance paid back to us.

I am sure they put the prices up because I wasn't expecting to pay quite that much when I booked.

The 5* hotel I paid £300 for one night for a birthday celebration was very disappointing.

but we paid a lot for a generally unsatisfactory experience.

Very poor Hotel Service nothing more to say, there are better Hotels available with more competitive rates, refill room water missing, coffee machine broken, beds sheets not changed when requested, in general poor quality service, we had to ask for everything……

This is pretty stingy given the cost of the dish is only GBP2 more than the next most expensive (included) item on the menu.

although half price - still expensive for little ones.

but for the price you pay to stay in such a luxurious hotel, it is not worth it.

It would have been preferable to have the price of parking included in the accommodation given the cost of the rooms,

Would I pay extra for Club Intercontinental- probably not!

Sadly the price of drinks in the bar let it down a bit!

Great cocktails and a brilliant view over Canary Wharf.

Very helpful and good service both in restaurant, in the gym and regarding the rooms.

I did use the Gym and Heated swimming pool and jacuzzi  everything was brilliant I did go out for dinner when I came back there did a nice turn down with lights and fold the bed..

but mainly the food area who helped me the whole time that I was there.

The Market Brasserie offered delicious food and excellent service.

Breakfast food was outstanding ,but very little room between tables .

He eventually came by and subsequently provided me with the food I’d originally requested.

Our room was excellent and so was the service throughout the facility, except when you ordered something from the menu at the club; it took too long to get the order.

Lunch options were great and the cherry on top was the spa!

Talking to people in a short manner - it spoilt the whole trip for me and my daughter who came for an event and are paying guests of the restaurants

Room service is a must and the menu is delicious.

The food in particular is excellent both for dinner and for breakfast.

The quality of the hotel, staff and food was exceeded my expectations.

One flaw about the hotel  was the food it  was OK

The rooms were tidy at all times and the location was perfect since we were at the O2,

I got card my room card quick My room was on the highest floor.

The plus sides were the availability of the room well before the 3 pm schedule.

We also enjoyed our visits to the Club Room.

Our room was large and very comfortable with a large bathroom with a shower and bath tub.

Prior to booking a room, I attempted to contact the hotel front desk to make an inquiry about my potential stay.

To be totally fair,  my stay in the hotel was very comfortable in a very modern room with good facilities - no issues with that at all. .

The conference rooms were set up well and in close proximity from each other and clearly sign posted.

The hotel is first rate, rooms are brand new - everything work - took me a moment to figure out the coffee machine (pods)

I have a 4 star rating because of the incredible politeness and cheerfulness of the staff and the quality and cleanliness of the room and public areas.

The Kingsize room was spacious and all areas of the hotel were very clean.

Iulia took the time to ensure I was updated on room timings, availability, and that I was looked after during my wait.

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