They helped me prepare a little surprise for my sister birthday and they fill the room with balloons and flower petals.

My husband put a birthday package together for a night in London and a show.

Had a fantastic stay for my 50th birthday with my best friend.

She very kindly upgraded us to a bigger room, free of charge, as it was their birthday which was a really lovely touch.

We stayed at this hotel for my birthday for 2 nights, the location is amazing not even a 5 minute walk for the tube and a lovely area, the staff were so lovely and helpful.

As it was my special birthday , my partner  rang in advance and asked for a few special touches.

Special shout out to Rohan at reception who went above and beyond with his kindness, ensuring I had the best birthday.

I booked the hotel for a couple gateway to celebrate my girlfriend birthday.

I booked an overnight stay through "buy a gift" as a special occasion to celebrate my daughter's birthday.

I had mentioned on booking that we were celebrating two Birthdays and when we arrived both rooms were decorated with balloons plus a small box of chocolates.

It was my boyfriend’s birthday and he was very exited as well!

Stayed here for my Wife's 60th Birthday visit to London.

They even wrote me a thoughtful birthday card.

but fine for 2 nights , staff friendly and professional, mentioned it was my husbands birthday and they gave us Prosecco and Chocolates , had room service last night from Turmeric Kitchen , delicious , shout out to Karina , Gazi and Maureen .

We are looking to come back to London for my birthday in May and would happily stay here again.

It was my wife’s birthday and just by looking at a badge she was wearing we were upgraded and had chocolates & Prosecco delivered to the room.

Myself and my partner have experienced extremely high levels of stress and anxiety lately and being his birthday I decided a couple of days away in London would be what we needed to unwind and to treat him and make him feel special.

We visited for 2 nights, one for business and then second was for Adam's birthday.

They accommodated all our needs and even decorated the room for my partner’s birthday!

We stayed at Grand Park hotel for couple of nights for my partner birthday.

We were celebrating our 53rd wedding anniversary and were amazed at the bedroom being beautifully decorated with red rose petals, heart shaped chocolates and prosecco.

Due to it being our Wedding Anniversary, they upgraded our room and we had Prosecco, chocolate, fruit and soft drinks.

They had decorated the room as a surprise for my wife and left a bottle of Prosecco and chocolates.

In our room was wine and chocolate for our anniversary, a lovely very welcome touch.

That evening the 27 th we went to the theatre and on our return the lady Nelly,behind reception had written us a card,left chocolates and champagne in our room and decorated our bed with swan shaped towels and fans and sprinkled in red petals all complimentary,which made our stay extra special,the staff were lovely we had a lovely selection of hot and cold breakfast which was delicious and next time we stay in London we would 100% stay with them again.Thank you soo much

Staff were so friendly and had put chocolates, balloons and petals etc in our room which made the trip so special.

I mentioned in my booking it was my birthday and when I arrived the lovely hotel staff had decorated my room with balloons and chocolates and complementary wine and cake!

When we arrived into our room we had a nice bday surprise of balloons, towels in the shape of a cake, red wine and chocolate!!

We went to our room and were met with rose petals and a towel swan display and 2 bottles of red wine chocolates and a lovely card.

Nothing was too much trouble, very helpful when arriving, they gave us wine and chocolates and a towel birthday cake for my partners birthday :) 
Clean hotel, we checked in our bags when we arrived early and offered tea or coffee on arrival.

Nice touch with chocolate on the bed, wine and soft drinks all supplied.

Bennett, Architectural Association School of Architecture, Cambridge Theatre, Donelli shoes, The retro bar, Retro Bar, Iris Theatre, Caudalie, York Watergate, Cinema Bookshop, The Escapologist, Thames Rockets, B1866, Monmouth Coffee Covent Garden - London, Rococo Chocolates Covent Garden, Warren Street Maze, Bean to Bar Experiences, Forbidden Planet, The New London Model, The Building Centre, Neal's Yard, Olie's Travels, Comedy Carnival Covent Garden, COVENT GARDEN COMMUNITY CENTRE @ SEVEN DIALS CLUB, Congress House, Anesis Spa, Stanfords, Seven Dials Comedy, Central Saint Gilles, Hair By Fairy, Royal Oak, Neal's Yard Dairy - Covent Garden, Knights Templar Column, SEA LIFE London Aquarium, AIRE Ancient Baths London, The Art Of Banksy London, FAFA'S, Thames RIB Experience, RIB Experience, RIB-Experience, Clapham Picturehouse, Jones, The Tintin Shop, Swear, Craft Beer Co - Clapham, Be At One Seven Dials, The Foundation Bar, Images, Pineapple Dance Studios, DreamWork's Tours: Shrek's Adventure!

The price was ideal and the staff were great they even gave a complientary bottle of wine with chocolates and decorated the bed with balloons and a card.

They surprised us by upgrading our room and once we got up there were greeted with rose petals, chocolates, wine, and a hand written note welcoming us to the Park Grand.

When I corrected this and apologised for the mistake we returned to a lovely gesture of wine and chocolate with a note wishing us the best for our future.

It was our 10th wedding anniversary on Friday 22nd of October 2021 my parents didn't know what to do so they brought us a gift for the grand park hotel Kensington London for one night we arrived our bags were taken to our room when we arrived in our room our bed was decorated with petals & balloons box of chocolates & a card signedby all staff.

Nothing feels missing, near the Earl's court station, restaurants and Cafe's.

Hogarth Road is a quiet street within a five minute walking distance of Earl's Court Tube Station.

For the value, you will not find a hotel in this great location (Kensington near Earl's Court on the Piccadilly Line) with such great service and attention to detail.

For the value you will not find a better location (Kensington near Earl's Court Station on the Piccadilly line) with such great service and attention to detail.

The hotel is very close to Earl's Court Tube station- which will take you directly to Heathrow in one direction and Covent Garden in the other.

Wonderful little hotel near Earl's Court underground station, the staff is really nice and helpful and will do their best to ensure your stay is relaxing.

Conveniently close to Earl's court tube station and nice restaurants near by within walking distance.

An excellent base for getting round the city, very close to Earl's Court underground and plenty of local amenities if you want a night off from the city, fantastic front of house team and great staff all round, highly recommended

Surprised by a room decorated for our birthday, above and beyond with any and all requests, and very convenient location near Earl's Court.

The hotel is located very near Earl's Court Underground.

Good location close to Earl's Court underground.

Centrally located near Earl's Court, the hotel staff is super hospitable, ready to go the extra mile to make your stay memorable.

The hotel is in a great location: very close to Earl's Court tube station, making it convenient for travel from Heathrow and to any part of London.

It's really close to Earl's Court Tube so easy for getting around.

A convenient location close to Earl's Court.

The rooms were clean and comfortable and the central location near Earl's Court tube station was excellent.

Proximity to the Earl's Court rail station.

Was also easy to get to Paddington station.

Great location near Paddington Station, Kensington Park and lots of restaurants.

We were offered 50% off the room service bill and a complementary taxi to Paddington station Wich was very nice of them.

We wanted a hotel convenient for the West End, Wimbledon and Paddington Station.

We were sceptical that the room might be small from some reviews,

I phoned as soon as I made my booking as some of the reviews stated the basic rooms were tiny, I had booked a superior room

However, we were placed in an extremely small room in the basement that must have been next to the service closet.

The first impression ( at least for people from US) was that the rooms look small compared to similar hotels in the US.

While the basic double-bed room room is very small, the bath area is just fine.

Only thing, for the price you pay, rooms are really tiny.

The rooms are a bit small compared to American hotels,

The room is small by North American standards,

· Our first room was so small that to get into the bed by turning sideways ans squeezing between the bed and the wardrobe.

The lobby area reeked of deep fried cooked food and cigar smell.

The entire hotel smells strongly of industrial cleaning solvent, the furniture was chipped, paint was peeling off the walls and the neighbourhood felt sketchy, especially at night.

Our room was so filthy; trash under the bed, hair in the shower, dusty all over and carpet needs major washing.

Hotel is looking tied in some areas, local repairs have been bodged rather that using tradesman, example proper cleaning of scale from shower screen and very poor silicone / seal repairs, the standard of repairs it not what you would expect in a hotel of this calibre, also cheap toiletries used we had to purchase our own toilet paper as the provided is cheap and nasty.

Our main contact, Anna, was very helpful and made our change of room (due to our original one being claustrophobic and too cold with damp sheets) seamless and problem-free.

Noisy and filthy and we’re expected to pay for things that were put on our room when we were not even checked in. !

Our room also had a shower tray that didn’t drain and risked flooding the bathroom , extremely EXTREMELY noisy air conditioning which meant you lay awake sweating underground or you lay awake because of the noise .

There was also dried urine on the inside of the toilet seat.

The other and we had smelt very strongly of smoke, and the corridor outside our room smelt very strongly of cannabis on the first night.

but on closer inspection grubby ( Unpolished glass etc) Filthy lift.

The carpet was disgusting with stains and parts of the carpet were actually ripped off the floor.

Room stayed in was not very clean, pillows are awful and had seen better days, no cups to make drinks, and the bathroom was disgusting mould all in the shower, wouldn’t stay here ever again, worst hotel I have stayed at in a long time very disappointed

Only disappointment was the breakfast the full English wasn’t great  it tasted stale, and the continental breakfast never arrived.

Even the porter said it was strong (I have a very sensitive smell so not everyone finds smells as strong as I do).

but the driver was smelly and the taxi dirty and he tried to charge me.

One night stay, staff couldn't do enough, from the second we walked through the door to the second we left, will definatley book again next time we are in the big smoke.

The welcome was good also the staff were friendly and they gave me luxurious and comfortable room.

Overall, a pleasent stay and the staff were brilliant

Lovely location in old part away from the crowds.. friendly staff who went out their way, very comfortable clean room though a little small

Everything just as nice a before, friendly helpful staff, quiet rooms, nice amenities including The NY Times for us Americans!

We were impressed with the excellent service from Rohan, who helped us with kindness and a smile in everything we needed.

We just got home from a four day stay in the Park Grand, the only positive I can say is it was very close to underground station and some of the staff were nice/helpful.

Excellent customer service and great staff.

Brilliant location, very friendly staff, clean and compact rooms.

We had booked this hotel through Hotels.Com and being Vip members the expectation was a modern, clean, professionally managed hotel with all the basic amenities that would be expected in a 4 star rated hotel.

The receptionist kindly upgraded our room as well.

Other than this, the stay was fine and I must say the staff couldn't do enough for us

Everyone was so accommodating and welcoming.

Each and every one of the staff were so friendly and helpful.

The dining room staff were very attentive and showed they cared.

The hotel is in a great location , friendly staff and fantastic breakfast and choice .

The staff were great and the breakfast just set us up for the day.

The hotel staff were so friendly and welcoming.

but we had a meal there, Indian cuisine, which was ‘OK’
The desk staff were mainly foreigners, so sometimes communication was an issue, but nothing serious

but pretty dirty ( mostly the walls, the windows and the furniture).

I felt a little unsafe with just myself and my daughter there to expect to sleep while the door had open access and a wall facing which anyone could climb over.

however, it only had  a small 1/2 size window about 10 feet up one wall so there was basically NO natural light.

I arrived at the property in a hurry, was given a room facing a brick wall.

We stayed here in February, paid almost £200 for one night and was given a room with a window with a view of a wall  and not a very clean room.

The walls had marks on them and wallpaper had rips in it, even in the lobby area.

Also the walls are thin and we could hear everything our neighbors were saying to each other.

- Button feature on the wall that indicates whether you want to have housekeeping or are asleep and to not be disturbed; the house keeping never disturbed us.

The bed nearly touched wall to wall with limited room to move around

It was VERY small with only a small space between the bed and the walls.

The walls are super thin, and people seem to like to have parties in their rooms at 2am which is fun to wake up to.

The noise was a sometimes a loud as a bass what let the wall vibrating indeed.

The shower pressure wasn't great and it was too close to the walls meaning we had to stand very close almost touching the shower walls to get under the shower head properly.

but for some reason there was a ladder against the wall outside my room for the entire duration of my stay, at the front of the hotel, easily reaching the top of my window.

though room view was a brick wall with some windows in.

Of course, the whole convo bounced off the walls of the adjoining buildings and they had the whole neighborhood out of bed (and at their windows and doors) at 3 am in the morning for the performance.

Park Grand London Kensington

small room

smell

wall

birthday celebration

chocolate

earl's-court proximity

Jeana, the duty manager, went out of her way to help us with our luggage and made an exception to keep it with the hotel as 'left luggage'.

We left for lunch and when we arrived back to collect our keys the lovely Tamara spoke to management to upgrade our room for my birthday.

The manager, Xavier was professional and treated us like family.

I reported it to the hotel management who showed very little interest in helping me

The manager xavier couldnt do enough to help make the stay special.

Thank you guys it was a wonderful  stay  Jeana made my stay very comfortable   u are the best duty manager ever  the rooms are very clean the hotel is close to the padding ton station  thank you Jeana it was an awesome  stay

Had a fabulous stay and was very well locked after by the manager valan was very very good Person .would definitely recommend and would choose to stay again the next time I hope I get to stay again soon

Xavier, the Duty Manager and the Receptionists Pamela and Rania are very welcoming, professional and efficient, they always give me nice rooms and go the extra mile!

I would really like to thank Park Grand Hyde park hotel for their amazing services and clean rooms and I would like really to thank Ms. Jeana the manager duty and Mr. Valan for their quick and kind respond , the hotel rooms are being so comfortable the services is highly standard I really recommend everyone to stay at the Park Grand hotel Hyde park

And the manager Avalan was a big help in sorting me out and making sure my stay was perfect.

The manager needs to provide a good trainer for their staff.

My boyfriend and I are 19 and I find it funny that when a grown adult gets involved to sort this disgraceful action out they begin to sort it out and a manager magically apears.

I had a lovely stay thanks to Claudia she is very sweet and professional thank to Chan as well she is very nice and helpful and professional very good manager ever .

The hotel is near by the station, many restaurants, pubs and also supermarket, thank you again Claudia for your best and recommendation also  I want to thank to Aaron as well he was nice and helpful Dorinna And the manager Chan as well all of them was nice .

but the manager on duty however wasn’t to helpful.

Ms Sarah is so loving and caring towards her customers she treats them like her family no doubts..
10/10 excellent feedback from me, looking forward for my next trip already 

One of the best hotel in London and hospitality is on next level, most friendly and cooperative/caring staff

Thanks to the GM for appointing such a lovely team 

spacious rooms, comfy beds and room service is excellent for sure
Also bar & breakfast is amazing on top of that 

Stay with confidence and you will always make good memories here

Ms Dornia is very friendly and helpful 
Dafin BEST BAR
Jeana 
Sergio

All these amazing people deserve a shout out 

100/100 for to all the staff including The Manager

Both she and her manager (Aaron) assisted me with this and they couldn’t have been more helpful.

10* STARS CUSTOMER SERVICE  from : Mr. DAFIN  who is a young  enthusiastic man with passion for hospitality and the Hotel itself ,born for Customer service , he  showed extreme professionality and communication skills at all times. MISS BARBARA  showed extreme respect, professionality and care.She showed Management skills and she was well groomed ( which is not to underastimate! )

Highly praise manager Mr Sakar  for this kindness.

My regards to 
manager Mr Sakar , Restaurent manager Mr Anthony, Ms Alrina, Mr Aaron and everyone who looks after after me .

Mr. Xavier helps us to find places to visit and explore in central london.

Mr. Valan is an excellent in charge person, very accommodating manager, top service.

Met a guy at the reception Mr Valan, he was very generous and very kind.

Manager Mr Sakar especially does the best job and everyone there .

Despite I didn’t put a note for my floor preference, Mr. Sakar managed to solve my issue and offered me an update for double room with minimal rate increase, which I highly appreciated.

From the moment we arrived Mr Sakar welcomed us like a family.

Mr Sakar , Ms Alrina , Ms Claudia, Ms Jeana thank you .

The hotel is a very good hotel, on my arrival the cocerge Mr Lucian came out to received me friendly and ushed me to the hotel reception area.

Special thanks to Mr. Valent for making us feel at home.

I have been to this hotel for a second stay .it has been a joy to return to this beautiful hotel with kind people.everyone has been courteous ,kind and helpful.i wish them all a good autumn and look forward to return with my family next year .thanks to kelvin’s ,Cristina,Lucian ,Anthony and manager Mr Gurdeep thank again Hawthorne

Thank you very much Mr Gurdeepn
All in alll a good stay

I loved my stay , and thank you for all staff especially Mr Sakar for everything he did to make my stay memorable .

We booked a hotel nearby which was absolutely disappointing and when arrived park grand with my wife , Mr Sakar who was on duty was very very kind , respectful, understanding and he did almost everything to make our stay superb service.

I was checked in by Mr Gurdeep on arrival and was escorted to room by Lucian conceirge .team is willing to assist you extra and easy to deal with .

The rooms i was given was spacious and clean and the best part is their friendly and welcoming staff , especially manager Mr Sakar who helped me to book my hotel reservation and offered me a good room .

The   location of the hotel is perfect , near  Paddington station which is central london and you can travel anywhere from there.

I like the hotel was nice and it is closer to paddington station.

The hotel is situated at a very convenient place at the paddington station  jeana and Sador very very helpful  the breakfast was very nice  the room was spacious with all amenities  thank you once again   We will come back again.

The location is very nice close to the paddington station.

The location is very good  near the Paddington station.

The location is perfect l, next to paddington station and the hotel very nice.

The hotel is close to Paddington station, and staff are very nice.

I recommend this hotel the location are perfect jute 5min walk to Paddington station.

He also told us the shorter way to Paddington station from the hotel which made our journey a lot better.

Hotel was very well placed with Paddington station just five minutes away.

Close to Paddington Station, Hyde Park, Little Venice.

Also the location is good as it’s walking distance to Paddington station that can go to airport direct.

It was easily found and so close to Paddington station!

The Room was excellent as is the location 
Just 5 minutes walk from Paddington Station.

Hotel was easy to get to from Paddington station.

Great location being situated so close to Paddington station, as well as many near my amenities for food and drinks.

:) the breakfast was great and the location was perfect walking distance to paddington station.

I loved the location, very close to the paddington station as wrll as shopping facilities.

The hotel is close to paddington station.I will definitely come back again.

The location is excellent, close to Paddington station with greenery and restaurants all around.

The hotel is situated at a beautiful location near the paddington station.

lovey hotel  the hotel staff is amazing  thank you Jeana for such a comfortable  what a lovely hotel  will be back again august  the hotel is close to the paddington station thanks a lot  the rooms are very clean  awesome place

Near paddington station and very friendly staff.

Its amazing hotel close to Paddington station and Xavier recommend an evening near little Venice which was wonderful.

The bathroom was also even small for me as a 4ft 11inch person and only 1 small towel each available.

Moved room into another one which had a tiny bathroom.

The bathroom was so small you couldn’t move in it, nowhere to put any toiletries and the shower was so small you couldn’t turn around.

The bathroom was so small , the only way two people could fit would be one in the shower and the other sitting on the toilet.

The room had a bathroom which was very small, I could hardly turn around in it and the towels provided were very thin and quite rough.

Washroom was very small too, there is virtually
    no space left for a person to stand after the water 
    closet/seat. 4.

No introductory guide in the room, tiny toiletries and bathroom in general.

but our bathroom is tiny tiny in comparison to what I see in the photos.

Nowhere to put your toiletries in the tiny bathroom 
The toiletries supplied smelled nice
Towels were small.. no bathsheets
No tap covers so you had to just guess which way was hot or cold, bath or shower.

Specifically, beds were hard, pillows were awful, carpet seemed dirty, bathroom so small you could barely turn around.

We got a double bed instead of a queen, and the bathroom was so tiny!

the only comment i have to say is that the shower is a little small,

Small shower room with poor quality towels, bath towels provided were only just a bit bigger than hand towels.

Overall, the rooms were small and shabby.

The rooms were tiny old filthy disgusting and really dated.

Four people in a small room during a heatwave without AC?

The rooms are very small and pictures can be misleading.

Room was small, ants around and window area not clean.

Later I came back to hotel from my long tiring day got to know that I was allocated in a small room in basement.

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