They helped me prepare a little surprise for my sister birthday and they fill the room with balloons and flower petals.

My husband put a birthday package together for a night in London and a show.

Had a fantastic stay for my 50th birthday with my best friend.

She very kindly upgraded us to a bigger room, free of charge, as it was their birthday which was a really lovely touch.

We stayed at this hotel for my birthday for 2 nights, the location is amazing not even a 5 minute walk for the tube and a lovely area, the staff were so lovely and helpful.

As it was my special birthday , my partner  rang in advance and asked for a few special touches.

Special shout out to Rohan at reception who went above and beyond with his kindness, ensuring I had the best birthday.

I booked the hotel for a couple gateway to celebrate my girlfriend birthday.

I booked an overnight stay through "buy a gift" as a special occasion to celebrate my daughter's birthday.

I had mentioned on booking that we were celebrating two Birthdays and when we arrived both rooms were decorated with balloons plus a small box of chocolates.

It was my boyfriend’s birthday and he was very exited as well!

Stayed here for my Wife's 60th Birthday visit to London.

They even wrote me a thoughtful birthday card.

but fine for 2 nights , staff friendly and professional, mentioned it was my husbands birthday and they gave us Prosecco and Chocolates , had room service last night from Turmeric Kitchen , delicious , shout out to Karina , Gazi and Maureen .

We are looking to come back to London for my birthday in May and would happily stay here again.

It was my wife’s birthday and just by looking at a badge she was wearing we were upgraded and had chocolates & Prosecco delivered to the room.

Myself and my partner have experienced extremely high levels of stress and anxiety lately and being his birthday I decided a couple of days away in London would be what we needed to unwind and to treat him and make him feel special.

We visited for 2 nights, one for business and then second was for Adam's birthday.

They accommodated all our needs and even decorated the room for my partner’s birthday!

We stayed at Grand Park hotel for couple of nights for my partner birthday.

We were celebrating our 53rd wedding anniversary and were amazed at the bedroom being beautifully decorated with red rose petals, heart shaped chocolates and prosecco.

Due to it being our Wedding Anniversary, they upgraded our room and we had Prosecco, chocolate, fruit and soft drinks.

They had decorated the room as a surprise for my wife and left a bottle of Prosecco and chocolates.

In our room was wine and chocolate for our anniversary, a lovely very welcome touch.

That evening the 27 th we went to the theatre and on our return the lady Nelly,behind reception had written us a card,left chocolates and champagne in our room and decorated our bed with swan shaped towels and fans and sprinkled in red petals all complimentary,which made our stay extra special,the staff were lovely we had a lovely selection of hot and cold breakfast which was delicious and next time we stay in London we would 100% stay with them again.Thank you soo much

Staff were so friendly and had put chocolates, balloons and petals etc in our room which made the trip so special.

I mentioned in my booking it was my birthday and when I arrived the lovely hotel staff had decorated my room with balloons and chocolates and complementary wine and cake!

When we arrived into our room we had a nice bday surprise of balloons, towels in the shape of a cake, red wine and chocolate!!

We went to our room and were met with rose petals and a towel swan display and 2 bottles of red wine chocolates and a lovely card.

Nothing was too much trouble, very helpful when arriving, they gave us wine and chocolates and a towel birthday cake for my partners birthday :) 
Clean hotel, we checked in our bags when we arrived early and offered tea or coffee on arrival.

Nice touch with chocolate on the bed, wine and soft drinks all supplied.

Bennett, Architectural Association School of Architecture, Cambridge Theatre, Donelli shoes, The retro bar, Retro Bar, Iris Theatre, Caudalie, York Watergate, Cinema Bookshop, The Escapologist, Thames Rockets, B1866, Monmouth Coffee Covent Garden - London, Rococo Chocolates Covent Garden, Warren Street Maze, Bean to Bar Experiences, Forbidden Planet, The New London Model, The Building Centre, Neal's Yard, Olie's Travels, Comedy Carnival Covent Garden, COVENT GARDEN COMMUNITY CENTRE @ SEVEN DIALS CLUB, Congress House, Anesis Spa, Stanfords, Seven Dials Comedy, Central Saint Gilles, Hair By Fairy, Royal Oak, Neal's Yard Dairy - Covent Garden, Knights Templar Column, SEA LIFE London Aquarium, AIRE Ancient Baths London, The Art Of Banksy London, FAFA'S, Thames RIB Experience, RIB Experience, RIB-Experience, Clapham Picturehouse, Jones, The Tintin Shop, Swear, Craft Beer Co - Clapham, Be At One Seven Dials, The Foundation Bar, Images, Pineapple Dance Studios, DreamWork's Tours: Shrek's Adventure!

The price was ideal and the staff were great they even gave a complientary bottle of wine with chocolates and decorated the bed with balloons and a card.

They surprised us by upgrading our room and once we got up there were greeted with rose petals, chocolates, wine, and a hand written note welcoming us to the Park Grand.

When I corrected this and apologised for the mistake we returned to a lovely gesture of wine and chocolate with a note wishing us the best for our future.

It was our 10th wedding anniversary on Friday 22nd of October 2021 my parents didn't know what to do so they brought us a gift for the grand park hotel Kensington London for one night we arrived our bags were taken to our room when we arrived in our room our bed was decorated with petals & balloons box of chocolates & a card signedby all staff.

but sufficient.. all clean and super bed .

The location is excellent in the center of south Kensington, the rooms are very clean.

Hotel is clean, comfortable and appreciated the room upgrade.

Brilliant location, very friendly staff, clean and compact rooms.

We had booked this hotel through Hotels.Com and being Vip members the expectation was a modern, clean, professionally managed hotel with all the basic amenities that would be expected in a 4 star rated hotel.

Brilliant service and a very clean hotel would highly highly recommend anyone to stay here.

It was very clean and the room was a good size with a very comfy bed.

On check in we found the staff to be very courteous and the lobby clean and tidy with coffee and pastries available.

Every part of the hotel was spotlessly clean.

Location was fantastic with easy access to central london and the rooms were clean and tidy.

Small, clean and friendly, a daily straight forward experience.

Great hotel clean beautiful room food was great staff were ok could of helped more with the situation with my daughters left rabbit in the room

The room itself was perfect and  had everything we needed and all very clean.

The room was clean with a minibar and microwave.

The room was clean and the breakfast good.

Great staff friendly and helpful , greet good , great room nice and clean.

wounderfull Hotel and very clean and tidy staff are very welcome and happy 😊 to help one of the best Hotel we have stay so far thank you.

but very clean and comfortable with fridge and microwave.

Nothing feels missing, near the Earl's court station, restaurants and Cafe's.

Hogarth Road is a quiet street within a five minute walking distance of Earl's Court Tube Station.

For the value, you will not find a hotel in this great location (Kensington near Earl's Court on the Piccadilly Line) with such great service and attention to detail.

For the value you will not find a better location (Kensington near Earl's Court Station on the Piccadilly line) with such great service and attention to detail.

The hotel is very close to Earl's Court Tube station- which will take you directly to Heathrow in one direction and Covent Garden in the other.

Wonderful little hotel near Earl's Court underground station, the staff is really nice and helpful and will do their best to ensure your stay is relaxing.

Conveniently close to Earl's court tube station and nice restaurants near by within walking distance.

An excellent base for getting round the city, very close to Earl's Court underground and plenty of local amenities if you want a night off from the city, fantastic front of house team and great staff all round, highly recommended

Surprised by a room decorated for our birthday, above and beyond with any and all requests, and very convenient location near Earl's Court.

The hotel is located very near Earl's Court Underground.

Good location close to Earl's Court underground.

Centrally located near Earl's Court, the hotel staff is super hospitable, ready to go the extra mile to make your stay memorable.

The hotel is in a great location: very close to Earl's Court tube station, making it convenient for travel from Heathrow and to any part of London.

It's really close to Earl's Court Tube so easy for getting around.

A convenient location close to Earl's Court.

The rooms were clean and comfortable and the central location near Earl's Court tube station was excellent.

Proximity to the Earl's Court rail station.

Very convenient location , 2 minute walk from Earl's Court tube station.

Lovely location in old part away from the crowds.. friendly staff who went out their way, very comfortable clean room though a little small

Overall satisfied with stay, fantastic location near earls court tube station, restaurants and fast food nearby.

The hotel was in a good location, a 10 minute walk to Gloucester Road which had many restaurants.

Best part was the central location and it was close to all transportation possibilities in the Area.

Also a great location due to everything being close enough to the hotel.

Found this hotel, ideally located close to the tube and fairly central.

The location was good for getting into central London via the local tube station within east walking distance.

The hotel is in a great location , friendly staff and fantastic breakfast and choice .

Great location for underground from Earls Court and some nice bars and restaurants nearby.

The hotel was centrally located and made it very easy to get around the city.

For starters, the location near Earl’s Court station is very convenient, especially to get to and from the airport (at most times of day).

Great location and nice and close to the tube.

Location wise is grate;  close to metro station.

Was also easy to get to Paddington station.

Great location near Paddington Station, Kensington Park and lots of restaurants.

We were offered 50% off the room service bill and a complementary taxi to Paddington station Wich was very nice of them.

We wanted a hotel convenient for the West End, Wimbledon and Paddington Station.

The welcome was good also the staff were friendly and they gave me luxurious and comfortable room.

Room was nice enough , furniture a little tired considering we were in a 'deluxe' room.

Everything just as nice a before, friendly helpful staff, quiet rooms, nice amenities including The NY Times for us Americans!

We did get moved to a bigger room which was lighter and bigger

Booked through Wowcher and stayed in the Deluxe room.

The receptionist kindly upgraded our room as well.

We had a lovely surprise of being upgraded and the room was decorated for our anniversary which made the trip

They gave us our room key and we were shown to our room.

The room was fantastic as was the breakfast.

The dining room staff were very attentive and showed they cared.

Nice room with very comfortable bed and very quiet.

The rooms were very comfortable and the staff was incredibly attentive.

There was always a smile to greet in the reception and the room maintenance conducted daily was nothing short of great.

We were sceptical that the room might be small from some reviews,

I phoned as soon as I made my booking as some of the reviews stated the basic rooms were tiny, I had booked a superior room

However, we were placed in an extremely small room in the basement that must have been next to the service closet.

The first impression ( at least for people from US) was that the rooms look small compared to similar hotels in the US.

While the basic double-bed room room is very small, the bath area is just fine.

Only thing, for the price you pay, rooms are really tiny.

The rooms are a bit small compared to American hotels,

The room is small by North American standards,

· Our first room was so small that to get into the bed by turning sideways ans squeezing between the bed and the wardrobe.

The lobby area reeked of deep fried cooked food and cigar smell.

The entire hotel smells strongly of industrial cleaning solvent, the furniture was chipped, paint was peeling off the walls and the neighbourhood felt sketchy, especially at night.

Our room was so filthy; trash under the bed, hair in the shower, dusty all over and carpet needs major washing.

Hotel is looking tied in some areas, local repairs have been bodged rather that using tradesman, example proper cleaning of scale from shower screen and very poor silicone / seal repairs, the standard of repairs it not what you would expect in a hotel of this calibre, also cheap toiletries used we had to purchase our own toilet paper as the provided is cheap and nasty.

Our main contact, Anna, was very helpful and made our change of room (due to our original one being claustrophobic and too cold with damp sheets) seamless and problem-free.

Noisy and filthy and we’re expected to pay for things that were put on our room when we were not even checked in. !

Our room also had a shower tray that didn’t drain and risked flooding the bathroom , extremely EXTREMELY noisy air conditioning which meant you lay awake sweating underground or you lay awake because of the noise .

There was also dried urine on the inside of the toilet seat.

The other and we had smelt very strongly of smoke, and the corridor outside our room smelt very strongly of cannabis on the first night.

but on closer inspection grubby ( Unpolished glass etc) Filthy lift.

The carpet was disgusting with stains and parts of the carpet were actually ripped off the floor.

Room stayed in was not very clean, pillows are awful and had seen better days, no cups to make drinks, and the bathroom was disgusting mould all in the shower, wouldn’t stay here ever again, worst hotel I have stayed at in a long time very disappointed

Only disappointment was the breakfast the full English wasn’t great  it tasted stale, and the continental breakfast never arrived.

Even the porter said it was strong (I have a very sensitive smell so not everyone finds smells as strong as I do).

but the driver was smelly and the taxi dirty and he tried to charge me.

One night stay, staff couldn't do enough, from the second we walked through the door to the second we left, will definatley book again next time we are in the big smoke.

Overall, a pleasent stay and the staff were brilliant

We were impressed with the excellent service from Rohan, who helped us with kindness and a smile in everything we needed.

We just got home from a four day stay in the Park Grand, the only positive I can say is it was very close to underground station and some of the staff were nice/helpful.

Excellent customer service and great staff.

Other than this, the stay was fine and I must say the staff couldn't do enough for us

Everyone was so accommodating and welcoming.

Each and every one of the staff were so friendly and helpful.

The staff were great and the breakfast just set us up for the day.

The hotel staff were so friendly and welcoming.

but we had a meal there, Indian cuisine, which was ‘OK’
The desk staff were mainly foreigners, so sometimes communication was an issue, but nothing serious

but pretty dirty ( mostly the walls, the windows and the furniture).

I felt a little unsafe with just myself and my daughter there to expect to sleep while the door had open access and a wall facing which anyone could climb over.

however, it only had  a small 1/2 size window about 10 feet up one wall so there was basically NO natural light.

I arrived at the property in a hurry, was given a room facing a brick wall.

We stayed here in February, paid almost £200 for one night and was given a room with a window with a view of a wall  and not a very clean room.

The walls had marks on them and wallpaper had rips in it, even in the lobby area.

Also the walls are thin and we could hear everything our neighbors were saying to each other.

- Button feature on the wall that indicates whether you want to have housekeeping or are asleep and to not be disturbed; the house keeping never disturbed us.

The bed nearly touched wall to wall with limited room to move around

It was VERY small with only a small space between the bed and the walls.

The walls are super thin, and people seem to like to have parties in their rooms at 2am which is fun to wake up to.

The noise was a sometimes a loud as a bass what let the wall vibrating indeed.

The shower pressure wasn't great and it was too close to the walls meaning we had to stand very close almost touching the shower walls to get under the shower head properly.

but for some reason there was a ladder against the wall outside my room for the entire duration of my stay, at the front of the hotel, easily reaching the top of my window.

though room view was a brick wall with some windows in.

Of course, the whole convo bounced off the walls of the adjoining buildings and they had the whole neighborhood out of bed (and at their windows and doors) at 3 am in the morning for the performance.

Park Grand London Kensington

small room

smell

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paddington-station

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birthday celebration

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earl's-court proximity

The room was comfortable and clean the breakfast team waz amazing and friendly I really enjoyed my stay at park grand.

Nice reception ,Stela was amasing on reception she was friendly ,and smiling, helped me out big time.

While the hotel as an excellent location at Paddington (near to the station and the main market), the helpfulness of the staff goes a long way in making one feel comfortable and welcomed 

Will strongly recommend the hotel for location, hygiene, and an amazingly friendly staff!

Reception staff in and out were friendly and efficient.

Alex at centeral booking team was amazing, very friendly, patient and helpful.

The staffs icluding Jeana, rania, sardor, felisom and faheem are all friendly and very responsive.

Initially on walking into the hotel the staff were friendly and warm and we were greeted to an offer of help with bags.

All the staff were friendly and accomodating, especially Tamara who was just lovely!!

We stayed at Park Grand hotel for the second time the rooms are comfortable and clean as usual the staff are very friendly the breakfast was delicious.

The staff were friendly 

Felison, Sacha and Stella, Thank you. Ameer

The hotel staff was very helpful, understanding ( especially having to deal with my noisy group) and as very polite and  friendly.

The gentleman at the front desk greeted me with a smile, was very friendly and accommodating!

Yes I arrived here last Wednesday for 8 nights & was impressed how very friendly all the staff were ,nothing was to much trouble.

The staff were very friendly and professional in discharging their duty.

Xavier was friendly and attended to our needs with a smile.

As soon as I arrived Ms Rania who is very welcoming and friendly gave me the best room which me and my Mom liked very much!

The   location of the hotel is perfect , near  Paddington station which is central london and you can travel anywhere from there.

The room was immaculate and location ideal.

The location is very nice close to the paddington station.

The location is very good  near the Paddington station.

The location was perfect very close to Hyde park and the staff was very nice!

The hotel is very nice, the location is perfect and the staff very polite and very helpful!

The location is perfect l, next to paddington station and the hotel very nice.

The hotel is also situated in a great location in center.

Location was really good and from the outside the hotel looks nice.

First of all the location of the hotel was amazing, the rooms were very comfortable, neat and clean.

Excellent location for seeing the sites of London!!

I recommend this hotel the location are perfect jute 5min walk to Paddington station.

Location is great for access to Hyde Park and Kensington Gardens.

The hotel is located in a neighborhood block, 

The park grand are hidden gems - reasonably priced, superb service and great locations.

Had a very nice and warm 4 night stay at this property   which is very centrally located with nice restaurants, pubs and stores around.

knowledgeable staff, cute rooms, good location.

Jeana, the duty manager, went out of her way to help us with our luggage and made an exception to keep it with the hotel as 'left luggage'.

We left for lunch and when we arrived back to collect our keys the lovely Tamara spoke to management to upgrade our room for my birthday.

The manager, Xavier was professional and treated us like family.

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