The bathroom mirror was stained and the bottom of the shower was dirty.

**avoid this hotel** 

pros: good location, friendly staff

cons: dirty bed clothes, dirty curtains, cleaning staff came in when dnd sign was on door, broken air con unit, lift doesnt go to higher floors, cleaning staff left wine stained glasses in room 👎

Dust, stained mattress, stained carpets, not hoovered,  bathroom floor dirty, cups in room dirty we had to wash our cups with the shampoo they supply.

No USB sockets and a bathroom with dirty grout just added to all the negatives at this place.

however some of them had Dirty marks on them and they also was very worn and tired.

Dirty room that looked like it had not been hoovered with no view.

Peeling paint, dirty shower and the 15GBP breakfast is an absolute rip-off not at all a good look for a London hotel.

I got a double room which was very small and quite dirty.

Unacceptable old dirty Soft mattress and box room with moulded tiniest bathroom would not able to move around.

This is in addition to the fact that I found out that my sheets had not been changed and were dirty.

The view looked out on a dirty building and plenty of dirty garbage.

The towels were put on the bed where normally people place their dirty suitcases.

I also noticed some not very pleasant dirty marks on the curtain as I went to open the window for some cold air.

Bedroom was awkward, tiny, old windows, dirty carpet, tiny bathroom, soft bed, a "fruit platter" with a sad apple and a mandarin rapped in plastic paper.

And the best feature was a large internal window separating the bathroom from the bed area, which they have attempted to cover with an old dirty blind.

The   location of the hotel is perfect , near  Paddington station which is central london and you can travel anywhere from there.

The room was immaculate and location ideal.

While the hotel as an excellent location at Paddington (near to the station and the main market), the helpfulness of the staff goes a long way in making one feel comfortable and welcomed 

Will strongly recommend the hotel for location, hygiene, and an amazingly friendly staff!

The location is very nice close to the paddington station.

The location is very good  near the Paddington station.

The location was perfect very close to Hyde park and the staff was very nice!

The hotel is very nice, the location is perfect and the staff very polite and very helpful!

The location is perfect l, next to paddington station and the hotel very nice.

The hotel is also situated in a great location in center.

Location was really good and from the outside the hotel looks nice.

First of all the location of the hotel was amazing, the rooms were very comfortable, neat and clean.

Excellent location for seeing the sites of London!!

I recommend this hotel the location are perfect jute 5min walk to Paddington station.

Location is great for access to Hyde Park and Kensington Gardens.

The hotel is located in a neighborhood block, 

The park grand are hidden gems - reasonably priced, superb service and great locations.

Had a very nice and warm 4 night stay at this property   which is very centrally located with nice restaurants, pubs and stores around.

knowledgeable staff, cute rooms, good location.

I like the hotel was nice and it is closer to paddington station.

The hotel is situated at a very convenient place at the paddington station  jeana and Sador very very helpful  the breakfast was very nice  the room was spacious with all amenities  thank you once again   We will come back again.

The hotel is close to Paddington station, and staff are very nice.

He also told us the shorter way to Paddington station from the hotel which made our journey a lot better.

Hotel was very well placed with Paddington station just five minutes away.

Close to Paddington Station, Hyde Park, Little Venice.

Also the location is good as it’s walking distance to Paddington station that can go to airport direct.

It was easily found and so close to Paddington station!

The Room was excellent as is the location 
Just 5 minutes walk from Paddington Station.

Hotel was easy to get to from Paddington station.

Great location being situated so close to Paddington station, as well as many near my amenities for food and drinks.

I was originally placed in a ground floor room, which apart from being very small and noisy, it was right next to the front desk!

however the stairs were creaky and felt as though they were caving in to walk on.

I had a room on ground floor and I could hear noise from rooms beside and from outside clearly.

Tiny and also noisy - had to use eat plugs every night.

It took 3 people to try and get it to work and they couldn’t even do that…
- breakfast food was okay, we were hoping for them to change it up a little each day (one day, the coffee was too bitter and it was disgusting though)
- the most horrendous thing: the bedroom upstairs had sheets that had splotches of yellow and black stains when we first arrived to the hotel

My family and I would never go back :(

We visited this hotel a few weeks ago  and it was absolutely horrendous!

The hotel is covered by trees so it's hard to hear much noise.wonderful experience

The only minus is that the floor was a bit squeaky in one are of the room and a bit noisy sometimes(didn’t bother us and were a light sleepers).

but avoid if possible- noisy banging doors all night and water pipes sound like rain (people shower at 3am)

The room was a bit noisy in the morning so we asked if we could be given a quieter room and we were given one free of charge.

but up had to wait for lift .our room was one that adjoining could hear people talking but slept fine

The rooms are small and there is no sound insulators, so you can hear the other room.

V  noisy guests so didnt get a great nights sleep.

but this clearly needs to be monitored for future guests staying in one of these rooms as there is no soundproofing whatsoever !!

Disastrous, throughout the night it was constantly banging as people passed through on their way back from a night out.

None of us slept well as the constant movement of the people in the room above kept us awake, as well as the road outside being pretty noisy.

Firstly, in the room we were staying in (115)in  the room above us, there was constant movement in the first night of our stay, all we could hear was creaking and coughing all night.

We saw every hour during the night for noise of the creaky lift and both neighbours having the TV on (in their own right).

You especially could hear this in the morning, when there came down a consistently and long lasting noise for about an hour or so, what ever there happened in this room.

If I had to write one slight issue was that I could hear every word the room next door was saying if they were talking or if their TV was on,

The room was comfortable and clean the breakfast team waz amazing and friendly I really enjoyed my stay at park grand.

The room was good as well spacious for 2 adults in place like London

The hotel are really nice a clean the room are so comfortable thank you for all the team

The rooms are very clean and comfortable we recommend this hotel to everyone

I wanted to leave a comment about Stella and the team, who were very helpful in assisting me with a room change.

A comfortable room with a small en suite bathroom.

Room was very clean, the beds were comfy, the staff were very helpful with the parking situation, easy to navigate around the hotel.

The rooms are exceptionally clean and spacious.

The room was spacious, well decorated and the beds really comfortable.

I had managed to book the wrong room time and he kindly altered this for free of charge.

however Felison righted his wrong and was able to put us into a twin room, might I add for free, absolutely top class service and a fantastic hotel.

They helped me to take my luggage to my room.

We arrived the hotel late night and was informed that there was a leaking issue in our family room,

Nice rooms, good breakfast and good staff.

We had an upstairs part of the room to the left which initially felt like a nice bit of extra room

Deluxe room on floor 3 was really comfortable and quiet, great night's sleep.

but rania help me the girl was very helpful.

Our stayed was wonderful we had an amazing 2 days at park grand London Hyde park Rania was very helpful at reception.

Nice reception ,Stela was amasing on reception she was friendly ,and smiling, helped me out big time.

Special call-out to Stella & Antonio for the exemplary service provided.

Stella alessia  and Jeana were very helpful.

I had a very nice stay at park grand london Hyde park rania at reception was very very helpful and so professional many thanks for her.

She Washington very kind smiling all The time.

Everything from the first minute was very accommodating.

Stella was amazing I met her in the hotel she was so kind.

but wanted to give major kudos to the staff at Park Grand London Hyde Park.

The staff is very cordial and ensures all guests are at ease.

I met Stella at the desk and she helped me a lot with everything I needed.

Tamara was so helpful and kind to me, the hotel was very nice everything was wonderful I would highly recommend and i will for sure be coming back!

We had a wonderful stay at park grand London Hyde park rania and Stella at reception was amazing very kind girls so helpful with a big smile.

Jeana at the reception was very welcoming at the park grand hyde park.

It was awesome at the park grand Hyde park   Jeana and Sardis were very helpful.

Jeana the manager was amazing Sacha and Sardor helped with everything.

That room was up 2 shirt flights of stairs.

We used a whole 2 bottles of 100ml of sanitiser to wipe down surfaces so we could our belongings on the bed side tables, table, dresser top and hand stairs hand rail.

Found it a bit strange only one lift didn’t mine stairs from 5th Floor walking down

but the flight of stairs is very steep and not the easiest to navigate during the night if you required the downstairs bathroom.

We were on the 7th floor (top) and the lift only went to the 6th so had to drag the cases up stairs.

All I would say about the layout is that if you get up in the middle of the night for the toilet it is a little daunting going down the stairs!

The hotel used to be a house/houses so the elevator is tiny and some rooms are only accessible by some stairs (after the elevator).

Down very precarious stairs that my husband actually fell down.

We nearly fell several times and it was very tough carrying even small carry-on luggage up the stairs.

but just one elevator that is very bad , than some stairs while they have an elevator so the elevator don't take you to your level you need to climb 4-5 stairs aswell .

A set of stairs was an unexpected sight as the door opened.

However, accessibility is rather precarious as one would have to take the lift to the highest (fifth storey if I’m not mistaken) and then climb a flight of stairs up to the next level.

Whilst the stairs are a little steep, the set up of this room suited our family of two adults and two children (9 and 10) well.

but steep narrow stairs to get up there (or to get down to bathroom in the night).

The bedroom was accessed via narrow rickety stairs and the room downstairs was obviously meant as a second bedroom as it was kitted out with just a sofa bed.

Although there is a lift, many rooms require climbing stairs to get to them.

first, the stairs to arrive to the room, tiny and ridiculous!

the stairs are very creaky, and you can hear the people in other rooms moving around and using their stairs too, so the sound proofing is not great.

The bathroom was also even small for me as a 4ft 11inch person and only 1 small towel each available.

The sheets and towels where filthy and had stains and there was still things on the floor from the guests before.

Bathroom ok - towels small and barely any life in them due to overuse.

We had to put towels by the door to stop the awful drought coming into the room.

To be fair room was a little tired and the towels were not the best.

The towels were tiny and like sandpaper on your skin.

The towels in bathroom, were seriously so thin and worn.

The room had a bathroom which was very small, I could hardly turn around in it and the towels provided were very thin and quite rough.

Bath sheets instead of towels would have been much better too.

Nowhere to put your toiletries in the tiny bathroom 
The toiletries supplied smelled nice
Towels were small.. no bathsheets
No tap covers so you had to just guess which way was hot or cold, bath or shower.

The only one criticism I had was the towels could do with an update they are a bit worn so not very absorbent.

The bath towels are very small, threadbare, thin and pretty useless.

Small shower room with poor quality towels, bath towels provided were only just a bit bigger than hand towels.

but the bath towels really need to be replaced.

Not enough towels for two people, pillow cases missing.

Park Grand London Hyde Park

towel

dirty

quietness

stair

staff

room

location

This is the best hotel in London ever I am very thankful to everyone specially thanks to Muneeb he helped us a lot in everything the location and the food of the hotel is also very nice highly recommended

Perfect 
All went well
Worth the price 
Staff are the best
Highly recommend
The location is really nice near padington station and edgeare road
I’m definitely coming back to this hotel as long as the price doesn’t go up

Great service  and facility 
Front desk  RHIAN WAS EXCEPTIONAL 
Great room just need cork screws in room for wine 
Love it and love location would recommend to anyone in the area.

The service was really good specially easterna she very pofession the place is amzing and love i lov e the location very well very well i stayed befor e also it was really amazing all the staff are helpful

Kazi was amazing help with our bags, so friendly and kind and had such a welcoming smile and great conversation 
Really enjoyed our stay at the hotels, great location and close to the tube!

The location is perfect as right next to the train station.

Great stay, great location and great service from Valan.

It is a fabulous,  Nice and   clean, comfortable hotel in a great location.

Had a great stay here, great location for a couple of nights in London.

Valan good man he was very nice with everytime thank you so much 😍park grand paddington court hotel is good , location is good paddington area is good thank you valan for everything god bless you friend, i will cone back soon will meet you at hotel again

The location is very convenient for Paddington station, you can walk there in just a few minutes.

Breakfast was pretty good and the location is very central so ideal for anyone waning to get about in central London.

Excellent stay 
And 
The supervisour  Valan was very very polite and committed to have us staying comfortable 
This was a great stay with a great staff 
The rooms are clean and comfortable cozy and the location so near to our needs .

Nice stay with quiet room, good location .

The reason for the great review is the staff, chef Altaf, and the location.

It was very near to hyde park and paddington station.

The hotel is located very near to Paddington station and has a lot of places near by like Hyde Park, Oxford Circus and Kensington palace.

Just a few minutes walk to Paddington station, Hyde Park,

It’s also around paddington station so close to everywhere.

There's really no need to buy the hotel breakfast, there are many great and inexpensive breakfast options around the hotel which, by the way, is very conveniently located between two tube stops and the Paddington station.

you can easily access Paddington station and Hyde Park from the hotel.

but central — with an easy walk to the park, to Paddington station, to Lancaster Gate on the Central line, to a little convenience store, and to lots of restaurants and pubs.

I was on a short stop over in London, Managed to find a last minute deal at this hotel, Since it was a last minute deal i wasn’t expecting much, But i walked into a pleasant surprise , The Location of the Hotel is excellent , Ideal located, about 10 mins walk from paddington station , I was checked in by a lovely lady named Michelle, Michelle made sure my stay was comfortable, and recommended places i could visit and the faster route back to the airport.

The location of the hotel is great, near Paddington station.

Other than the location (which can't be beat - near Hyde Park & Paddington Station) there isn't anything about this hotel that I would recommend.

The location for the hotel is fantastic, stones throw from Paddington station and not far from Hyde park.

We chose this hotel for its location which was excellent for our purposes and approximately a 10 min walk from Paddington Station.

The only saving grace—and why I picked this hotel—is its proximity to Paddington Station and how easy it was to get to Heathrow (via the Heathrow Express) last time I stayed here.

A great hotel just a walk from Paddington Station..

The hotel is close to Hyde Park and several good restaurants and pubs and in walking distance from Paddington Station (10 minutes tops).

We will definitely stay here again easy to get to & from Paddington Station.

Hotel was a nice 5 to 6-minute walk from Paddington Station, and about an 8-minute walk to Lancaster Gate Station.

Its a short walk to Kensington gardens and very close to Paddington Station and Lancaster Gate tube station.

We waited 40 min for towels the room service forgot to provide and needed to ring 3 times for new tissues, two times for slippers.. if you stay there let the phone ring, it’s their tactic to not pick up.. After all the receptionist force guests at check out to write trip reviews in their presence.

I talked to staff about the issue 4 times and were completely unhelpful, each time saying they fixed it and if it didnt work, just call them back and they’ll fix it for real… Well, never happened.

Was then fobbed off by a male receptionist who was rude and extremely unhelpful, would expect a certain level of customer service from a ‘4-star’ hotel, including help to find a new room instead of being dismissed with a phone number to ring myself.

After three days of being in that room, the jelly substance was not cleaned off the phone.

We were unable to return to the hotel until late that evening - we arrived back at 11.15-ish to find a full chaotic reception area, this included a couple complaining, a member of the reception staff on the main phone with a mobile phone to his ear, we were completely ignored with no acknowledgement or apology and stood waiting to collect our cases for ages, we were tired and just wanted to go to bed.

The carpets were horrific and filthy, the air conditioner broken, pubic hair found in the made up bed, a filthy toilet and the room telephone phone was out of order too!

the worst hotel ever - i paid for a deluxe room and they gave me a standard room then ignored all of my complaint emails and do not answer the phone.

First one was cancelled after a long winded phone call, the second one was ‘refunded’ to me once we had paid the full amount on arrival.. I’m still waiting to get this back.

Again I asked at this time my original question of which finally I received a reply to call reception they can help me.

My 6 foot long phone cable was plugged into the other side of the room and reached across the room to the bed (easily).

Only inconvenience would be the call centre, as it is centralised with the operating company - it takes some time to be connected.

The only way I could happily proceed was to check my credit card on the app on my mobile where I saw that the correct amount had been debited, so was fairly happy that I was not being overcharged.

a couple of hours later after finally getting them to understand my concern I received a call and they took authorization details and an amount of £250 from my new card and confirmed my booking.

Nobody was answering the phone at the Grand Paddington.

but if you’re a tourist and don’t have a cell phone plan for England, what are you supposed to do standing in the street by yourself with no one around??

When you call, be prepared for a lengthy wait and then when you try to explain the problem  they simply put the phone down.

My many emails and phone calls have still gone unanswered.

When i arrived there was a note on the door saying the hotel is closed and to call the number on the note.

There was a phone number to ring that wasn't answered when I tried it.

No-one answered the phone from the call centre so we ended up having to frantically book a B&B somewhere else.

The room is comfortable, remodeled with good decor.

The rooms are always clean and have great facilities 
The breakfast is always filling
Would highly recommend

Showed me directly to the room and asked me to advise if I needed anything further

Good facilities in the room with teas and coffees.

i’ll definitely come back again, the room is ok

He also gave me a free upgrade, which was really nice and appreciated, and also showed me to my room.

We were lucky to get a big comfortable room.

The hotel is very easy to reach and the room is also very clean.

Room was clean, water pressure was great, bed was comfortable.

The rooms are very nice and quite well equipped.

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