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Search Result for “Service the level“ in London

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97-99 King's Road, Brighton BN1 2FW England

The Grand Brighton

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4.2

3459 reviews

Trip advisor

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10/08/2022 - The restaurant was nice

10/08/2022 - Really enjoyed the food at breakfast and dinner.

10/04/2022 - Check-in was BAD, concierge was great, room service was good, bar staff were BAD, breakfast staff were good.

10/04/2022 - The rooms are spacious and clean, the staff and friendly and helpful, the location is perfect and very central and finally the breakfast was fantastic, so much variety and great quality food.

10/03/2022 - We very much enjoyed the cocktail tasting session pre booked in the Victoria lounge bar.

09/24/2022 - I hadn’t been looking forward to the stay very much, because I thought the staff may be cold, pretentious & aloof.

09/11/2022 - During our first night stay, around 7:30 pm we bathed the baby, and unfortunately, she cried for what was literally around 5minuites (as any mum knows, bathing a young baby is something you tend to get done relatively quickly so they don't get cold etc).

08/22/2022 - The breakfast is high quality with lots of choice (only let down is the waffles and pancakes are served cold).

08/15/2022 - Negative points; the main shower control produced a Niagara of cold water and it was not intuitive how to change temperature so we relied on the hand held shower which did the job.

07/26/2022 - Breakfast: no fresh orange juice, cold waffles, pre-packed Belgian waffles.

10/08/2022 - All the staff are amazingly friendly and helpful and the guys on concierge are the best in the business.

10/08/2022 - The stuff super polite and helpful

10/08/2022 - I genuinely cannot fault our stay at the Grand.

10/07/2022 - Reception staff were very helpful and pleasant and the breakfast options were plentiful.

10/06/2022 - I surprised my husband with a stay at the grand for his birthday, I mentioned in the booking that it was his birthday and the lady on reception mentioned it and there was a card waiting for him.

10/08/2022 - I don’t think the room that I got was worth £200, given the fact that the room was facing constructions.

10/07/2022 - The room was very clean and the shower was very powerful.

10/05/2022 - Welcoming staff, super clean, beautiful large appointed rooms with all the amenities you could need Iron/board/hair dryer/robes/slippers/fridge/bath products.

10/05/2022 - I did request a quiet room in my message to hotel.

10/04/2022 - Rooms are superior and very clean and comfortable.

09/28/2022 - When I signed the bill I crossed off the service charge, which is something I rarely do.

09/28/2022 - The service at the hotel is excellent.

09/27/2022 - The staff was pleasant and we received good service overall.

09/26/2022 - Everything was first class, room, restaurant and service.

09/26/2022 - Fab team and excellent service.

08/15/2021 - Over the years we have visited this hotel many times and we have always been impressed by the level of service given and the appearance of the staff.

06/30/2021 - We were impressed by the level of service at the Victoria Lounge, and enjoyed greatly the quality of food and personalised service at the Cyan Restaurant.

05/23/2021 - The room was really comfortable and the level of hygiene across the hotel was exceptional.

08/14/2020 - Pros: All staff were great and gave the level of service we would have expected from The Grand.

09/06/2022 - For over £300 I expect the air con to work properly and the bathroom free of speckled mould

08/08/2022 - Also the shower above the bath was right next to the window and the water just poured over the window sill and collected there, the frame was therefore rotting.

07/20/2022 - What I can't believe is the next day how much rubbish is left on beach loads of plastic bottles and etc you have to rely on volunteers to clean up after you all disgusting.

06/09/2022 - How disgusting is that; a hotel penalizes me for a medical condition.

05/28/2022 - Sadly we couldn't use our balcony as the neighbouring room were using theirs to smoke.

09/06/2022 - For over £300 I expect the air con to work properly and the bathroom free of speckled mould

08/27/2022 - Room was noisy as air conditioning could be heard thru a closed window.

08/15/2022 - The aircon was weak.

08/11/2022 - It was a hot few days and the room aircon was at the max which made it noisy.

08/03/2022 - Such a shame that the experience was marred by a terrible nights sleep as the room we had was an inland room where you can hear the constant loud drone of what sounds like large fans!

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2 Ship Street, Brighton BN1 1AD England

Hotel du Vin Brighton

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4.1

2903 reviews

Trip advisor

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10/08/2022 - We had a fabulous meal here and Karen took really exemplary care of us - she was amazing and we absolutely enjoyed the drinks, food, ambiance and service - thank you.

10/02/2022 - I was allowed to check in early, helpful and polite reception staff.

09/10/2022 - The staff were all very helpful and friendly.

09/10/2022 - Receptionist was super helpful!

08/25/2022 - The staff were helpful and attentive and went out of their way to make you feel welcome.

10/08/2022 - We had a fabulous meal here and Karen took really exemplary care of us - she was amazing and we absolutely enjoyed the drinks, food, ambiance and service - thank you.

09/07/2022 - They enjoyed their stay very much all the services.

07/26/2022 - Service was fantastic!

07/17/2022 - The customer service was great and on the Sunday we had a waiter called John who went over and above to ensure that we had everything that we needed.

06/20/2022 - Service was friendly and in the main speedy.

07/11/2022 - In all fairness as neither my mother or I are particularly messy and I have a feeling the 'please make up room' sign had been turned to 'please don't disturb ' so I can only assume it fell from the door and was replaced incorrectly.

12/30/2021 -

12/17/2021 - The only other problem was the inconsiderate guests in the next room who had a lovely party that involved banging the adjoining door and room door constantly and shouting at 1am.

10/02/2021 - though swinging doors and finally to our room (the place is a maze and no for anyone with a disability.

01/02/2020 - But perhaps the biggest thing was that we were not told you have to put a label outside the door when you want the room cleaned.

10/08/2022 - We were well looked after from the moment we entered the restaurant.

09/10/2022 - The cocktail bar is wonderful and the terrace and courtyard would be amazing for a less rainy week!

09/10/2022 - Had a drink there and cocktails were great x brought extra tea bags so very handy

09/08/2022 - Had the best cocktails ever, made by the best cocktail genius ever - the wonderful Aaron.

08/25/2022 - On our last night we ate in the hotel restaurant and had a fabulous meal.

09/10/2022 - Quality of breakfast was great with a good range of cooked options.

08/19/2022 - We had a second reception the next day and our experience with the second venue couldn't have contrasted more to hotel du vin in terms of how special we were made to feel as well as their standard of communication.

07/31/2022 - although a bit Fawlty Towers-ish it well exceeded expectations.

07/22/2022 - Everything in the room was very stylish and worked perfectly - elegant furnishings, comfy bed with quality linens, great aircon, excellent shower pressure, great big bath sheets, lovely L'Occitane products, effective curtains, very quiet.

05/23/2022 - All the food and drinks were high quality.

01/31/2022 - Whilst the staff and the level of servce are good, the quality of the food is very poor.

09/15/2015 - The level of service shines through.

08/31/2015 - The level of service was extremely high.

08/05/2015 - The food was equally brilliant and matched the level of service.

07/27/2014 - Honestly, I can't remember every being so bowled over by the level of customer car which we received and actually turned our experience from "good" to "fabulous".

08/22/2022 - I was told on check in there is no lift.

07/22/2022 - I had checked in early, before the room was ready and when I returned they had my bag waiting in the room for me which was appreciated as I was on the third floor and there's no lift.

12/12/2021 - No lift so we stayed on the first floor.

12/05/2021 - Not great for my recovery, up several flights of stairs with no lift, looking forward to a relaxing and warming bath, found room and bathroom freezing.

09/04/2021 - There were many flights of stairs to get to our room and no lift

03/28/2022 - [ although could not figure out how to turn off the internal wardrobe light

12/30/2021 - There are plenty of paint chips, and the spot lights on the ceiling were not sealed flush,

11/18/2019 - although the lamp had a greasy film on it, and the curtains were stained with what looked like damp marks.

11/01/2019 - I just wrote a little note to ask for some more English tea & a lamp to be fixed & it was sorted.

10/06/2018 - Our first room had a bedside cabinet missing, light in wardrobe that would not go off.

07/23/2022 -

03/28/2022 - but did not disturb sleep].

03/27/2022 - The noise from drunken passers by through the night woke us up several times.

02/26/2022 - Blackout curtains and only the seagulls woke us up:-) Can’t comment on the restaurant or breakfast as we did our own thing at the Trading post and Sourdough.

12/30/2021 -

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Brighton Harbour, Brighton BN2 5WA England

Malmaison Brighton

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3.9

2738 reviews

Trip advisor

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09/12/2022 - Room was modern and a great size

09/07/2022 - as always a stay at a mal never disappoints.room great,food lovely and staff super friendly and can’t do enough.loved the location.only downside is I don’t know the brand of the room toiletries as they smell amazing

08/27/2022 - Room was very spacious and up to good standard.

08/21/2022 - Booked a standard double room.

08/15/2022 - The room felt a little cramped for the price - club room with king size bed and sea view.

09/12/2022 - Service was pleasant

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07/10/2022 -

04/11/2022 - Staff were friendly and provided great service.

04/10/2022 - We had amazing service from Marco and his team, they did everything they could to make the evening a special one, lots of attention to detail and warm, friendly service!

04/18/2022 - but not 2, air con didn’t work, every time u showered the floor would flood!

09/15/2021 - However I couldn’t seem to get the air con to work which meant for an extremely uncomfortable sleepless night.

07/13/2021 -

06/19/2021 - think they turn the air con off

06/16/2021 - One thing I wasn't sure if and forgot to ask around booking was if there was air conditioning as I couldn't recall seeing this.

09/27/2022 - We had a city view

09/12/2022 - Wonderful location, nice seaview lounge and dining room and our room size was larger than expected.

08/27/2022 - Great view of the harbour from the balcony.

08/15/2022 - Nice location overlooking the marina with the bonus of free parking.

08/13/2022 - Can’t fault the location overlooking the marina.

09/27/2022 - It was clean

06/30/2022 - Spotless and very clean.

06/17/2022 - We found our rooms extremely comfortable and clean and had the most wonderful stay.

06/14/2022 - Our room was clean and tidy and what you would expect with a small balcony overlooking the marina.

06/09/2022 - The room itself was clean, shower was good.

07/15/2019 - The merit I will give the stay was the air con and the bed, the bed was clean and comfortable we were just left underwhelmed by the level of attention to detail.

04/25/2017 - Free car parking in multi story car park, level 6 has a walk way to connect you to the broad-walk to enter the level you need for the hotel.

07/28/2016 - (TIP: Park on the SIXTH floor, as this is the level that has a footbridge taking you straight to Level 1 of the Malmaison, handy when you are carrying bags to/from the car).

11/02/2015 - If possible park on Level 6 as this is the level for the boardwalk which links the car park with the hotel.

08/19/2021 - The cooked food menu was limited and uninspiring, the hollandaise sauce on my eggs Benedict was cold.

07/15/2021 - We then finally received our hot food at 11am after sitting down at 9.30 to find the poached eggs cold and hard boiled

06/28/2021 - but the entire corridor leading to the room was a maze of dirty laundry, left room service trays full of cold food, macdonalds takeaway bags and copious amounts of glasses and bottles left in the hallway.

06/17/2021 -

06/13/2021 - By the time I was ready for my hot breakfast the toast was cold and soggy and the tea cold.

09/12/2022 - I requested a quiet room yet was given a room where everyone on the floor walked past it, thankfully the hotel was quiet.

08/01/2022 -

07/29/2022 -

04/23/2022 - although noisy, overlooking Asda supermarket and a busy road.

04/18/2022 - Walls are very thin so we were kept awake by babies crying or dogs barking or just noisy hotel customers!!

08/15/2022 - The terrace was not private so you didn't feel you could leave the window open at night.

12/28/2021 - If your looking for luxury then this isn’t the right choice, the terrace off the bedrooms are shared so you can’t leave your curtains open, the decor isn’t that clean from ginger hairs to coffee stains on the night stand.

09/25/2021 - dusty and windows need to be cleaned.

09/12/2021 - This meant we felt compelled to keep our curtains shut which was a waste of the weather

08/11/2021 - The only thing I will say about the room is that it got extremely hot as there were lots of body's in one room and the windows didn't open very wide.

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+441273603504

17 Atlingworth Street Kemptown, Brighton BN2 1PL England

Blanch House

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4.8

1777 reviews

Trip advisor

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09/26/2022 - The bed is huge and super comfy.

09/18/2022 - Our room was very comfortable and immaculate.

08/30/2022 - The bed was comfortable, clean and very well presented.

08/26/2022 - The bed was very comfortable and had a great shower.

08/24/2022 - The room was comfortable and breakfast was excellent.

09/13/2022 - Lovely little place, Daniela checked us in and was wonderful, really great service and personally showed us to our room.

09/03/2022 - The hotel itself is spotless and breakfast was faultless brilliant service all around - would not hesitate to recommend and return at the drop of a hat !

08/09/2022 - We genuinely couldn't have asked for a better room, hotel, or service.

07/01/2022 - The owner and staff were so welcoming and helpful, best customer service I've experienced in a long time!

05/19/2022 - We didn’t, and had some drama with Agoda customer service (haha) because they - or one of their 3rd party booking agencies - had booked the wrong room.

06/24/2022 - So when you consider that nearly 1700 people have made the effort to write and only 65 plus a few more - have said that their experience is poor or terrible..

06/27/2021 -

08/10/2019 - Lovely room, view across to the pier, unfortunately very poor weather.

07/31/2018 -

04/30/2018 - A very poor experience.

09/29/2022 - The decor is consistently interesting and tasteful, and the location can’t be improved.

08/26/2022 - The hotel is in a great location just a couple of minutes from the sea front.

08/24/2022 - The location is ideal for the pier, town centre and Marina (we visited via the Volks railway just a few minutes' walk from the hotel).

08/24/2022 - Very nice hotel in a good location.

08/15/2022 - Great location, staff were superb, the room was clean and comfortable just what we needed for our short stay in Brighton.

08/30/2022 - When we arrived in Brighton we walked from the station to the hotel it took around 25 minutes to walk there.

08/24/2022 - The location is ideal for the pier, town centre and Marina (we visited via the Volks railway just a few minutes' walk from the hotel).

08/09/2022 - The location of the hotel also met approval, just a frisbee throw from Brighton Beach and a five minute walk to the Pier.

08/06/2022 - It was a great location for walking around Brighton.

07/30/2022 - and it's maybe a half block to the beach and a 10 minute walk the pier.

02/01/2020 - The one consistent theme is the level of comfort and attention to detail in every experience.

06/16/2017 - I'll be staying here every time I visit Brighton - simply for the level of customer care and boutique style rooms.

05/26/2017 - So comfortable, especially the pillows The level of service and customer care was exemplary from Kerrie and his team.

08/06/2021 - but the noise wasn’t over bearing at all in the early evening and that was with our window wide open however there is also Air Con in the room should you prefer to keep the window closed but still wish to be cool.

06/27/2021 - Noise from the bar at the back as the windows are not double glazed, wobbly taps , hooks hanging off doors.

08/08/2019 - No aircon in room which meant sleeping with the window open- cacophony of seagulls woke us at various times.

09/01/2018 - There was a bit of nighttime noise from the pub garden that our window overlooked,

07/31/2018 - - the room felt poorly maintained: there was mould in the shower and whilst I concede this is sometimes hard to keep on top of to not even replace the shower curtain at the start of the season is just tight-fisted!

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+441273696934

43-44 Marine Parade, Brighton BN2 1PE England

Drakes Hotel Brighton

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4.4

3141 reviews

Trip advisor

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09/27/2022 - Fantastic sea view from my room including Brighton pier.

09/25/2022 - Enjoyed three nights bed and breakfast in a circular, sea facing room.

09/12/2022 - although a tad more drawer storage would have been useful, The food was excellent as were the seaward views and the location was most convenient.

09/05/2022 - We stayed in a sea facing room with balcony (room 401 which we've stayed in before) and loved it.

08/09/2022 - Staff were really welcoming and friendly and when we got to our room (room 305) on this trip our room was lovely with beautiful views of the seafront, a bath over looking the views and the bed was very comfortable.

12/28/2021 - The front was a little noisy at around 5am when the bin men came to empty the bins and sadly we chose a windy night where the winds were blowing and the rain lashing.

08/09/2021 - Although we asked for the fan to be turned down it was not.

02/21/2020 - My friend’s room had broken air con and was like a sauna.

08/06/2019 - The mobile AC meant that a window had to be open at all times.

04/20/2019 - Heater is not good enough so i do feel cold every nights.

09/27/2022 - The room was fabulous, very clean, comfortable and welcoming.

09/12/2022 - Friendly, welcoming staff all of whom were totally obliging and for whom nothing was too much trouble.

09/05/2022 - Wonderful staff, they really make you feel welcome and valued.

08/14/2022 - but Anthony and Richard at the hotel were so helpful and patient and the booking experience with them was so easy.

09/27/2022 - The room was fabulous, very clean, comfortable and welcoming.

09/25/2022 - Enjoyed three nights bed and breakfast in a circular, sea facing room.

09/17/2022 - We were made to feel special before we’d even checked into our rooms.

09/12/2022 - Our room (001) was excellent with beautiful bed linen, comfortable bed and delightful bathroom

09/05/2022 - The kind of rooms that the big chains can only dream of.

09/27/2022 - The staff were very helpful, friendly and the service exceptional.

09/05/2022 - Breakfast was enjoyable, good quality ingredients and good service as always.

08/14/2022 - With such good service before we arrived, we had high hopes for our stay.

07/22/2022 - We travel a lot, both in the UK and abroad and I have to say the service that was received at this hotel will take a lot to beat!

07/10/2022 - Everything was so clean and comfortable and the service was superb!

05/05/2019 - From the housekeeping to the breakfast staff, the level of customer service remained impeccable.

03/18/2018 - We ate in the restaurant on the Saturday and again the food was as outstanding as the level of service, I just wish I had room for cheese and biscuits-Next Time!!

07/10/2017 - The night manager was exceptional, and we were blown away by the level of service provided.

11/11/2016 - I was happy to see that the mattress was firm, and that the top was above the level of my kneecaps; it escapes me why some hotels think a mattress practically on the floor is appealing.

04/23/2016 - It is a very classy boutique hotel and the level of service is very high, both in the breakfast room and in reception and of course it was all spotless.

09/27/2020 - buts: (i) the hotel is located on a busy, noisy street (ii) light filters through window shutters

08/01/2020 - topping up condiments / emptying bins etc.

08/10/2019 - There wasn't enough electric plugs so had to put the kettle on the floor and no plugs by the mirror in the room for the hairdryer!

04/26/2019 - The kettle was basic and didn’t even have a long enough lead to plug in without having to relocate it to the writing desk.

03/06/2019 - Room service for drinks is readily available as there is no minibar.

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+441273323221

64 Kings Road, Brighton BN1 1NA England

Brighton Harbour Hotel & Spa

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3.9

2702 reviews

Trip advisor

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09/28/2022 - The food at the hotel was very good, couldnt fault it.. excellent breakfast choices and the menu for dinner was varied

09/26/2022 - but the menu was tempting.

08/18/2022 - We had afternoon tea as well and were stunned at how much food there was and the size of the portions,

08/14/2022 - We then had lunch at the Harbour Kitchen and Bar and Luca was very friendly and always smiling.

08/01/2022 - Great hotel, superb location with lovely spa staff, welcoming bar and restaurant staff.

11/20/2018 - In my opinion its the little things that make the big difference and we are both so excited for our upcoming stay now purely because we know the level of care and service is going to be amazing.

01/21/2018 - Overall, I was not at all impressed with the level of care or customer service at the hotel.

07/20/2022 - The elevator was broken for 3 weeks had to use the service elevator which was very tiny and used constantly by staff to clean rooms.

03/26/2022 - The lift was not working when we arrived

03/08/2022 - The alternative was a one man service lift that stunk.

02/27/2022 - We were informed that the lift would be repaired ASAP,

12/02/2021 - Arrived lift not working probably had to walk up 3 flights of stairs to room.

08/28/2022 - All staff were friendly and very helpful.

08/28/2022 - Asset to the company :) overall we had a lovely stay and would definitely return.

08/22/2022 - All the staff were really pleasant and friendly and the breakfast was lovely.

08/18/2022 - The restaurant was really nice, very cosy and friendly staff, the food was the highlight

08/14/2022 - The staff at the HarSPA were absolutely lovely special shoutout to Ria and Liv!

09/26/2022 - Very contemporary and clean with big comfortable beds, restaurant, bar, pool and spa.

08/14/2022 - We then had lunch at the Harbour Kitchen and Bar and Luca was very friendly and always smiling.

08/06/2022 - however and has a nice bar.

08/04/2022 - Ladies on reception 5 star as were the bar staff.

08/01/2022 - Great hotel, superb location with lovely spa staff, welcoming bar and restaurant staff.

07/17/2022 - One thing I will mention is that the service of the front door staff was great, I even asked for some milk to be delivered to our room and it was done very quickly.

06/30/2022 - After paying £60+ for one treatment, I don't think this was very nice customer service.

05/16/2022 - The service was incredible and Luca the manger, made us feel so welcome.

04/21/2022 - My package included a glass of prosecco of which I had after my spa morning in the bar area again nice service and a view of the sea.

04/17/2022 - The service is arrogant, they are doing you a favour serving you.

07/24/2022 - My partner had rang prior to this to book as had a nightmare when trying to book online along with the spa package so the hotel staff booked this not him.

02/05/2022 - but as the phone in the room did not work we were unable to tell reception.

01/31/2022 - When we got back after midnight and tried to switch the light off the switch was broken - we asked reception who gave us some tape as at that time in the morning we didn’t really want maintenance to call - that’s if they would have.

01/29/2022 - button, and no reply to either of the phone numbers supplied.

01/22/2022 -

01/31/2022 - Though at breakfast the next day one poor girl was run ragged doing everything while it looked like two Manager’s just stood at the entrance not doing anything to help as she was clearly understaffed.

01/29/2022 - When we went to have dinner we were told the kitchen was not ready and all they could provide was fish & chips and a burger; the burger was pretty poor, and not at all worth the £25 meal allowance for the dinner b&b package.

01/22/2022 - but it really doesn't change our poor experience at all.

12/28/2021 - Room was ok and spa was poor.

11/08/2021 - The general cleanliness of the hotel is poor.

06/14/2022 - Room was small and very stuffy.

05/21/2022 - The room was small for a suitcase

03/08/2022 - Room was tiny, en suite I could touch both walls with arms.

03/06/2022 - Right on the seafront, small rooms

02/07/2022 - I only stayed one night, and there was only me, the room was quite small and if there were two of you, you would struggle a bit.

09/02/2022 - We asked twice for toilet roll/soap etc.

09/01/2022 - However I then asked a guy working in the spa area the same thing and he kindly went and got me some from house keeping so it clearly could be sorted.

07/25/2022 - When asked why was this mot made clear at the time of booking.

07/24/2022 - We asked to speak to the manager and we’re shocked at the unprofessional girl who we had to deal with , no apology no compassion just rudeness.

07/20/2022 - When asked for refund to cancel the next few nights they would not give me a refund.

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101 Stroudley Road, Brighton BN1 4DJ England

Jurys Inn Brighton

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4.4

1022 reviews

Trip advisor

servicethe-levelbardecorreservation

08/30/2022 - The reception and bar area are great.

08/29/2022 - Bar staff friendly with no issues giving us empty wine glasses and ice to take to our room.

08/27/2022 - Where to begin,the downstairs and reception is very nice as is the hotel bar

08/09/2022 - Brilliantly friendly service at check in and we were given a very early check in on request and vouchers for complimentary drinks at the bar.

07/29/2022 - But the receptionists and bar staff were very friendly, helpful and patient.

10/07/2022 - The hotel has minimal service and if you need to contact the front desk they don’t answer!

09/09/2022 - I give him (5) star I hope he is recognise my his employer how professional he is at customer Service he’s a peoples person.

09/01/2022 - The staff and the service was good.

08/09/2022 - Brilliantly friendly service at check in and we were given a very early check in on request and vouchers for complimentary drinks at the bar.

07/28/2022 - Some of the staff would benefit from customer service training - they obviously feel guests are an inconvenience and disrupt their routine.

08/27/2022 - Had to change the room keys on our 2 different rooms as many as 5 times as they stopped working???

06/24/2022 - As a solo female traveller, I feel secure that you cannot enter the lifts without a key card.

06/20/2022 - He admitted “oh I have a key to your room”but no one else has that was out reassurance ?… So it seemed after speaking to my husband in his condescending and patronising manner we ended up asking for a refund and leaving at 11.30pm!!!

06/03/2022 -

08/01/2021 - The key cards wouldn't work most of the time.

09/25/2022 - We checked in around 8pm staff were very friendly and accommodating, The reception is very modern and inviting and has had a lot of money spent on refurbishing it

08/30/2022 - Travelodge vibes at £300 a night.

08/06/2022 - It was an excellent hotel and in our top two for comfort , design , amazing room and beds.

07/27/2022 - Lovely hotel and interior.

07/16/2022 - The spaciousness of the Hotel, airy, bright, calm, relaxed all provided a welcome surprise.

08/17/2022 - Really enjoyed our stay will definitely book another jury’s inn as was very impressed.

08/17/2022 - Booked for 2 nights as we had stayed here before and always enjoyed our stay.

07/27/2022 - We had 3 triple rooms booked and the rooms were boiling.

07/26/2022 - Some notice pre booking may have allowed me to book elsewhere-

07/22/2022 - We had two standard double rooms booked,

04/21/2019 - Improvements needed to attain the level of similar hotels in this category.

10/25/2018 - Stayed for three nights, and found the level of customer care to be excellent, it felt like they meant it rather than just paying lip service, also, location is fantastic for the rail station, Will definitely use again.

10/07/2022 - The worst is that the heat and air conditioning malfunctioned a year ago so many rooms have none!

09/25/2022 - They are very tired and in need of freshening up, The air-conditioning in our room does not work.

08/30/2022 - Then you to upstairs… My room had: No fridge; Old, dated bathroom; TV from 2010; No safe; Broken air conditioning (replaced with a cheap swivel fan); Broken hairdryer; Stains on the window netting… Very disappointed.

08/08/2022 - Thank goodness we had a fan in the room as air con not working.

07/29/2022 - The AC was broken and no fridge in the hot weather

06/28/2022 - Some of the carpet was still wet.

06/28/2022 -

06/11/2022 - The bins aren’t emptied and surfaces aren’t wiped down and the carpet isn’t hoovered.

05/20/2022 - There was a very apparent stain on the carpet in the room (211) and the dispenser next to the sink was labelled 'shampoo and conditioner'.

11/23/2021 - The room was drab with stained carpet and damaged furniture.

08/27/2022 - We had a towel still in our room with multiple stains on from previous guests.

06/28/2022 -

06/28/2022 - Are not refunding our deposit as claiming a stain patch by the door was created by us!

06/28/2022 -

06/03/2022 -

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+441273682885

41 Marine Parade, Brighton BN2 1PE England

A Room With A View

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4.9

3103 reviews

Trip advisor

servicethe-levelbreakfastviewbeach

10/07/2022 - Luxurious room with lots of lovely extras, robes, tea/coffee beautifully furnished, lovely ensuite, fantastic sea views and a delicious high quality breakfast.

10/06/2022 - Staff are welcoming and friendly, and while I didn't have breakfast with the hotel other people say good things and the dining room looked as lovely as the rest of the place.

10/06/2022 - There was a great choice of very tasty food for breakfast.

10/05/2022 - The lounge/eating area on the ground floor was cosy and homely and breakfast was delicious.

09/28/2022 - The breakfast at the accommodation is great, there is also an offer for vegans.

06/08/2022 - Breakfast exceptional & service was excellent.

05/31/2022 - The service was excellent and we were easily able to park.

04/11/2022 - The service from the time you arrive, to the time you leave is faultless and the staff are always on hand to help with anything you need.

03/01/2022 - Brilliant service from Vicky who was born to be friendly and organised.

01/13/2022 - Lovely room, king bed, sea view, fabulous breakfast, parking, very good service.

03/04/2022 - The only negatives were the tiny long life milk pots which ruin a cup of tea instead of some fresh milk in a small reusable glass bottle and the road noise which isn't muted at all because of the lovely old windows.

09/21/2019 - There was a little bit of road noise

09/16/2019 - Road was a little noisy

09/13/2019 - There is no noise from the road or other hotel rooms.

03/25/2019 - It is a little noisy on the road, and we felt the cold during a stormy spell of weather,

10/07/2022 - Luxurious room with lots of lovely extras, robes, tea/coffee beautifully furnished, lovely ensuite, fantastic sea views and a delicious high quality breakfast.

10/06/2022 - Beautifully dressed cosy room with a fantastic view of the pier and the sea, far enough away from the city centre area that there's no noise to bother you from the clubs and pubs,

10/06/2022 - Great view of the beach and pier, large comfy bed and spacious room.

10/05/2022 - The views of the sea from the balcony were amazing and it was exhilarating to sit out there and drink my tea, while peering through their (supplied) binoculars at the scene below.

09/28/2022 - The view is gorgeous.

10/06/2022 - but close enough to not make travelling an issue (about 10 minutes walk from the pier, perhaps 20 from the main city train station).

10/06/2022 - Great view of the beach and pier, large comfy bed and spacious room.

09/28/2022 - It's easy to get to the beach, the pier or go shopping in town.

09/27/2022 - The room was nice and as we had the top floor we had a perfect sight to the beach, we had our morning coffe on the balcony outside.

09/16/2022 - Wonderful location—situated right on the Brighton waterfront near the pier.

07/11/2018 - The level of service here is very good, and they will do everything they can to take good care of you.

05/08/2014 - The staff were very friendly and helpful, and the level of customer service was excellent.

07/22/2022 - but had been provided with ear plugs to stop the noise from the promenade below.

07/21/2022 - The room does have double glazed sash windows, which helps… and ear plugs are supplied.

10/25/2021 - Ear plugs were provided however, which did help a bit,

10/24/2021 - but I guess it could be, both bedside tables had fresh ear plugs for guest use.

08/04/2021 - The ear plugs provided were required for traffic and people noise in the early hours

12/05/2021 - Only 1 chair and bathroom was very small,

09/14/2021 - The bathroom is a little small and the toilet narrow

08/05/2021 - The bathroom is small

07/27/2021 - but the toilet is quite small as well.

07/10/2021 - The bathroom is very small

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(888) 446-6677

Kings Road, Brighton BN1 2FU England

Hilton Brighton Metropole

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3.1

2360 reviews

Trip advisor

servicethe-levelroomhiltonbeach

09/19/2022 - I stayed at the Hilton Metropole Brighton on 3 stays over a 5 week period whilst on training courses near to Brighton.

09/19/2022 - Hilton, come on, just shut the hotel down, and get all the work done.

08/31/2022 - Strangely enough the Hilton replied to my previous review a for days before arriving !

08/27/2022 - Saba has done all what could be done to enhance my stay at the Hilton and bring a positive outcome to my requests.

08/20/2022 - The cost of this hotel , and with the Hilton name, you’d really expect a lot more.

04/26/2018 - Enjoyable break here in Brighton and Hilton did not let us down as all Hilton the level of service is second to none this is the reason why we use the Hilton every time we have a break service was very high room was adequate for our needs

09/29/2022 - The room was very modern, absolutely nothing to complain about.

09/27/2022 - At which point there isnt much room between the end of the main bed and the pull-out.

09/26/2022 - Newly refurbed room fresh modern large wardrobe with proper hangers no fiddly hook by a nail.

09/25/2022 - The view from my room was straight onto a building site and there was a dead seagull hanging from the top of the window.

09/23/2022 - Great room, service and overall experience.

09/19/2022 - The hotel location is great and a short walk to most of Brighton centre and if you get a beach view, will get a great view of the sea front.

09/12/2022 - Perfect for everywhere - The Lanes, the beach, The Pavilion, shopping…everything!!!

08/27/2022 - Renovating some rooms August 2022- great space perfect location lovely staff nice bar it will change from hotlton to double tree in a few months enjoyable stay car park near by - good food swimming pool dodnt have a cjance to use it roght by the beach

08/27/2022 - A perfect location for the beach, the Lanes, the Pier and Hove, and as always, very friendly service.

08/05/2022 - Location is fantastic right by beach not to far from pier and close to shops.

09/25/2022 - We stayed again for two nights, there’s a lot of building work going on as the hotel is having a total makeover, don’t let this put you off though, it’s a great stay and there is little disruption to the quality service provided.

09/23/2022 - Great room, service and overall experience.

08/29/2022 - Fast incredible service.

08/27/2022 - A perfect location for the beach, the Lanes, the Pier and Hove, and as always, very friendly service.

08/23/2022 - Everything it was amazing, the staff very welcoming Service, location, room, etc perfect, I stayed a couple of nights with my boyfriend, 100% recommended for get some rest.

09/25/2022 - There was also a mattress left outside my door for 2 days.

09/09/2022 - Scraped doors, filthy carpet with a multitude of very ominous looking stains including one outside our room that looked as

09/01/2022 - There was a lump of wood missing from the bathroom door, there was barely room for my toiletries and no receptacle for toothpaste and toothbrush, the plastic was peeling off the headboard, and the joins in the wallpaper were falling away.

07/30/2022 - The fire doors once you have gone through them close permanently behind you.

07/17/2022 - It stalled and the door opened 2 inches and shuddered.

09/19/2022 - Overall, a very poor hotel.

08/01/2022 - Never like to give poor reviews

06/29/2022 - The signage is ridiculously poor.

06/20/2022 - To call in AC is to only use the letters … sweltering rooms … can’t open a window … hotel under construction … poor fit out .. smashed my head in shower and had to seek medical care … tragically bad breakfast

06/14/2022 - Whole place very dated and poor maintenance.

09/19/2022 - The lifts proper are still being refurbished yet old battered ones are the only option.

09/19/2022 - The lobby and lifts are very very dated.

09/11/2022 - I asked for ordinary breakfast tea and the staff took 2 tatty looking individually wrapped teabags out of his pocket.

08/10/2022 - Stains on the drapes and carpet, furniture old fashioned and almost falling apart and headboard with the plastic falling off.

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King's Road, Brighton BN1 1NR England

The Old Ship Hotel

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3.8

3301 reviews

Trip advisor

servicethe-levelstaffbreakfastrestaurant

07/19/2022 - The wines we tried seemed poor

06/22/2022 - but the pizzas were poor, with aged rocket salad, and home-style oven cooked.

05/29/2022 - but because the poor guy had to walk miles just to go and pick the coach up, we had to allow him to have some adequate rest because the coach park was a couple of miles away.

04/28/2022 -

04/24/2022 - but the tables in the bar were dirty and the breakfast area was poor.

10/02/2022 - We had an evening meal with the murder mystery event, the food was excellent and we were very well looked after again by the servers and bar stuff at the event.

09/01/2022 - We had a good experience with most of the staff, except for a woman present at the restaurant area for breakfast on the 31st of August (I think her name started with "V").

08/30/2022 - My deal included an evening meal in the restaurant which I really enjoyed and there was a lovely young man called Stan who worked hard to resolve a very slight issue I had.

08/21/2022 - We where starving and as we had attempted to eat as much as we could when I went to complain rhe gutless bar server came back with this vile dark haired woman and she went into one.

08/17/2022 - but the food was absolutely amazing and staff at the restaurant really went extra mile, special mention to Lily and Guneet for excellent customer service

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08/07/2020 - Surprised to see The Bible in bedside drawer, no way was that cleaned to the level needed during this pandemic.

10/05/2022 - Good breakfast.

10/02/2022 - Breakfast was nice too, again, well attended to by the busy staff.

09/24/2022 - The singers in the bar were very good and the breakfast was amazing I’d recommend this hotel.

09/01/2022 - We had a good experience with most of the staff, except for a woman present at the restaurant area for breakfast on the 31st of August (I think her name started with "V").

08/17/2022 - Breakfast was very sub standard, especially considering the price.

10/05/2022 - Staff very helpful.

10/02/2022 - We arrived and were lucky to get a spot in the garage where we were greeted professionally.

09/24/2022 - The hotel staff are friendly and accommodating the rooms are well equipped and very clear although a bit tired and would benefit from a bit of a makeover

09/01/2022 - Her answer "go and get the juice yourself, I already told you where it is".

08/30/2022 - Every member of staff I had interaction with was pleasant and helpful and it made my stay so much better.

08/21/2022 - The service to start was good.

08/17/2022 - but the food was absolutely amazing and staff at the restaurant really went extra mile, special mention to Lily and Guneet for excellent customer service

06/22/2022 - Service was good and the highlight was to see Winston Churchill's chair.

05/11/2022 - You pay a service charge at the end for cleaning,

04/16/2022 - Breakfast usual self service fare

07/19/2022 - but no issues sleeping.

07/03/2022 - Also if you want a good night's sleep don't come here.

05/29/2022 -

04/27/2022 - We left a day all at the cost £125 to get some sleep.

03/09/2022 - The bathroom was so poor that we didn’t even shower before leaving in the morning….. Fine if you just want to sleep overnight in Brighton and want a very very old budget hotel - just a shame it’s advertised as a 4*.

08/17/2022 - The hotel is quite old and could do with renovation

08/08/2022 - The room needs a total renovation with new carpet, curtains.

07/19/2022 - I’ll be honest after reading some of the reviews (after we had booked) we were not sure what to expect about noise and condition of hotel.

05/29/2022 - but judging by the feedback we got from fellow passenger travellers they all said the same as us, the hotel unfortunately has seen better days and needs a massive overhaul and refurb.

03/06/2022 - So for a hotel that in places needs updating and refreshing upstairs why 5/5?

08/30/2022 - So take the special deal out of it and if you were paying a very high nightly rate , you may be a bit picky about some of the things ,

08/12/2022 - I spoke with some guests that was staying at the same hotel and asked them if they had to pay when entering in and out of the hotel and they replied no what the hell.

07/19/2022 - but pretty expensive!

07/03/2022 - Given the high price we expected more, and basic cleaning and maintenance would be a start.

05/29/2022 - I cannot comment on the breakfast as it was not included in the room rate.

08/30/2022 - Some things could be maybe rectified quickly, such as the carpet in the lift which is filthy could easily and cheaply be replaced ? 🤔.

08/10/2022 - Carpet in lobby held down with gaffer tape.

08/08/2022 - Stains on the carpet, nothing matches.

07/08/2022 - The carpet, which covers all the hotel floor looks dirty and dusty (it might be clean,

05/29/2022 - Stained carpet and the bathroom had not been dusted in a long while.