Search Result for “Service the level“ in London

26 Results found
The Strand, London WC2R 0EZ England
The Strand, London WC2R 0EZ England
4.8

1271 reviews

Trip advisor
floor servicebirthday celebrationstaying experiencearrival
 - She made our experience wonderful!
 - However our most recent stay was even greater than our previous experiences.
 - Fabulous experience with amazing service.
 - We were lucky enough to have the beautiful pool to ourselves & has the best spa facilities I've experienced across the world.
 - This was an amazing experience.
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 - I know you might say you pay for the experience
 - Only slight negative was the final cost of having all meals at the hotel, very pricey;
 - So I booked and paid over the phone.
 - N/A
 - Never going to be the cheapest stay
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 - We were due to stay for my birthday last year
 - The hotel was amazing & all the little add ons were great - the staff brought cake & a belated 50th birthday card for my husband to our room.
 - I booked a stay for my wife’s birthday, for a significant birthday.
 - Fantastic '5 STAR' stay for two nights over Valentines & 40th Birthday!
 - and we did for my 40th birthday!
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 - however on arrival, we were upgraded to a junior suite which was a wonderful treat and surprise!
 - N/A
 - We arrived last night.
 - The staff were absolutely wonderful throughout our visit, from check-in at reception, spa visit and restaurant staff.
 - The flowers and cake i had requested were in our room on arrival and the view from our room was incredible.
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 - Impeccable service from the concierge, Prebooked the Rolls to go out for dinner , outstanding level of service.
 - The dining experience was just perfect, service levels beyond expectations.
 - This was our first port of call post lockdown, and everyone has done a fantastic job of providing the same level of service in challenging circumstances.
 - Yes the Savoy is glorious, breathtaking, a truly wonderful experience and what underpins it all is the amazing team of staff dedicated to providing a level of service you can only dream of.
 - This was our second year in a row at The Savoy and the service and level of care is still unsurpassed.
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252 High Holborn, London WC1V 7EN England
252 High Holborn, London WC1V 7EN England

Rosewood London

4.6

191 reviews

Trip advisor
floor serviceinteriordining roomcovent-garden proximity
 - Love being close to covent garden - would like to see more luxury hotels in this area.
 - N/A
 - The hotel is in a great location, close to Covent Garden and the centre of London, making it a great base from which to explore the city.
 - A great oasis in London, so near Covent Garden.
 - The location was walking distance to Covent Garden for some shopping.
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 - The hotel interior design was nice and most of staff were generally warm and professional.
 - Did a staycation package and we were so impressed by Rosewood, the décor and interior is fantastic, service is so on point.
 - The interior is meticulously designed with eye catching art and blousy flower arrangements.
 - N/A
 - Particularly impressed with the interior decor.
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 - Loved how accommodating the restaurants and bars within the hotel were to guests given how busy they are in general sorting tables within minutes, both scarfes bar and Holborn dining room I’ll review separately
 - Excellent breakfast included in the dining room, which wasn't otherwise patronised.
 - From the moment we arrived everyone made us feel very special and made sure we had a table reserved in Scarfes for pre dinner drinks and in The Holborn Dining Room after for dinner with our friends after.
 - Holborn Dining Room produced one of the best steaks I've had in a long time and Scarfes was amazing as always.
 - My rate included breakfast at the Holborn Dining room and was of a high quality.
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 - but did their best to provide best level of service Yousef,Magdalene and Naj (concierge) were amazing they went above and beyond.
 - but when you are paying for a five star London hotel you expect a certain level of service.
 - The attention to detail and level of service remains exceptional even in the current circumstances of COVID.
 - All expectations of The Rosewood were inclined towards a grand and exceptional experience with the highest levels of service and accommodation. Alas!
 - The best Rosewood in our book is in Cabo and we tend to compare all Rosewoods to that experience and level of service.
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 - The food and drinks were first rate, the music from the band was splendid (we really liked the band) and to top it off, the hotel put on a private firework display at midnight for all the hotel guests to see (safely) in the forecourt.
 - One criticism was the bar, very noisy, plus the drinks prices were excessive, even allowing for it being a 5☆ central London hotel.
 - We felt for the price of the room, some more snacks and some fruit should be complimentary in your room, and there was no decaf tea.
 - Unfortunately the quality of the room and service in the Rosewood is very far from deserving it's price.
 - Overall an expensive hotel
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Phone number icon011442076361000
1C Portland Place Regent Street, London W1B 1JA England
1C Portland Place Regent Street, London W1B 1JA England

The Langham, London

4.8

256 reviews

Trip advisor
floor serviceartesianclub loungechampagne
 - Also had a drink in the artesian which is always a delight .Well done.
 - We were overwhelmed by the staff at The Langham, from the Doorman, Reception, The Lounge, Palm Restaurant and the Artesian Bar the service was exceptional
 - We had drinks several times at the Artesian Bar.
 - Excellent gym, spa and swimming pool + get a drink at the Artesian Bar + try the 'Toasties' at the Wigmore!
 - Having access to the Club Lounge which we used as a base was a great benefit and visits to the busy Wigmore & Artesian venues were memorable.
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 - Whilst the service level in the relaxed environment of the Club is particularly personal I have to say staff in all the other venues we visited were very efficient and personable despite the challenge of wearing the mask.
 - There is a level of service expected at such a hotel which just was not evident at the Langham.
 - The reception team especially Mattis was an absolute credit to the hotel and the high service levels they offer.
 - After our stays with you we have recalibrated our view of what makes a great hotel and we will now use the London Langham as our benchmark and doubt that few, if any, will surpass the service levels we received.
 - A well briefed team and still a great level of service.
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 - I couldn’t justify spending the extra for an executive room and use of the club lounge.
 - The staff went the extra mile to make our stay memorable and special, and the Club Lounge was wonderful.
 - We chose an Executive Room so that we were able to make use of the Langham Club Lounge and it was absolutely worth it - we spent our entire time in there and it was great to have somewhere to relax and spend time other than your own room.
 - The Club Lounge is the perfect place to find tranquility throughout the day, the Afternoon Tea at the Palm Court restaurant is a true experience (reserve in advance!).
 - We arrived early for our check-in which was no problem, our luggage was taken and we were escorted to the Langham club lounge where we were waited on with Champagne and snacks until our room was ready.
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 - They showered us with balloons, flowers, champagne, chocolates, and great service.
 - We sat and drank champagne until our room was ready.
 - We arrived early for our check-in which was no problem, our luggage was taken and we were escorted to the Langham club lounge where we were waited on with Champagne and snacks until our room was ready.
 - The Langham Club is a oasis of calm in the center of London and we spent many hours here reading, relaxing and of course partaking in the Champagne and cocktails that the staff were always ready to provide.
 - The teas and champagne all very good.
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 - Finally, the lifts to the rooms are very small and tight and can only take three people at most, excluding luggage - take note if several of you are coming together.
 - The rooms could be a bit small.
 - Bathroom is way too big for small rooms.
 - Also the changing rooms rather small.
 - Rooms are a bit small
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Phone number icon011442078346600
39 Buckingham Palace Road, London SW1W 0PS England
39 Buckingham Palace Road, London SW1W 0PS England

The Rubens at the Palace

4.7

436 reviews

Trip advisor
floor serviceroyal-mewsbuckingham-palace proximitystaying experience
 - This area of London near Buckingham Palace is a good place to discover Belgravia too and a walk to Hyde Park Corner is worth doing too.
 - Very good location in Central area of London and very close to Buckingham Palace and several underground stations.
 - Brilliant location next to Buckingham palace and close to Victoria station.
 - A very well located hotel close to Buckingham Palace and a short walk from Victoria Station.
 - Location was within walking distance of Buckingham Palace which is why we booked .
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 - The room was small and the bathroom big enough for one, the bathroom floor had not been cleaned
 - However the room was somewhat small so didn't live up to expectations and the toiletries were not.
 - Our room was small
 - The room is small and old fashioned
 - The room was quite small
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 - We had booked a king room overlooking the Royal Mews , couldn’t believe how quiet it was at night & lovely to hear & see the horses come passed in the mornings!
 - The room was comfortable and well appointed with a very comfy bed and a great view over the Royal Mews.
 - A room near the elevator with a view of the Royal Mews is extra nice.
 - We had booked a double Royal Mews view room with breakfast.
 - It is aout ten minutes walk from Victoria Railway Station and is right opposite the Royal Mews.
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 - I just hope that wasn’t the reason we had a less than perfect experience.
 - As a sole traveller, staying in hotels can be a lonely experience,
 - What a amazing experience we had, the cakes and tea were so amazing I can’t explain.
 - Without a doubt the best afternoon tea I have ever experienced.
 - We also experienced the champagne afternoon tea, which was equally delicious and delightful.
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 - Right up there with Rudding Park in Harrogate who also achieve exceptional levels of service.
 - Staff are friendly and helpful and deliver a level of service which couldn't be bettered.
 - I need not have worried, the outstanding level of service was still in evidence.
 - but we were pleased to find that the Rubens keeps up its professionalism, pursuit of excellence, and five star level service from staff in all departments.
 - The 'icing on the cake' that took our appreciation of all meals to the highest level was the service - not just the professionalism and courteous elements one would expect,
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 - Luxurious they were in refillible containers on the wall of the shower and they did not feel or smell luxurious!!! I.
 - The cleaners will have to spend so long cleaning up after you and getting rid of this smell!
 - We had a rotten view of another room, so if you want to overlook the palace, request it.
 - but for the remainder of our stay we could still smell it somewhat in the hallway.
 - Our hallway stunk so bad it was disgusting and our closet doors never stayed shut which was annoying, oh the bed was comfy
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Phone number icon011442074866600
47 Welbeck Street, London W1G 8DN England
47 Welbeck Street, London W1G 8DN England

The Marylebone

4.9

368 reviews

Trip advisor
floor servicerelationattending eventsstaying experience
 - For our event, launching via live webinar to design clients, retailers and manufactures across Scandinavia, we were looking for an intimate function space that had a unique design aesthetic with contemporary, curated furnishings and interiors.
 - An exceptional venue to host a business event.
 - Cristina Giudice who is the Meeting & Events Sales Executive was brilliant with helping us with one of our events, the whole event was seamless.
 - We would like to extend a big thank you to Bianca from Events team for creating our memorable wedding.
 - We had a corporate event last week and every detail was carefully addressed.
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 - The hotel is a bit old and the rooms small,
 - It’s worth paying a bit more for a larger room as some of the standard rooms are on the small size.
 - The rooms are a bit small,
 - We booked the most basic room which is very small with no views and I would say is only tolerable for a short stay.
 - To be honest the room was a little small
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 - We look forward to staying again soon - special thanks to Assistant Guest Relations Manager, Malachy for his great assistance too!
 - A special mention must go to the guest relations manager Gunther, he was very welcoming and friendly to us.
 - I met Gunther Schildwachter the guest relations manager .He was amazing !
 - A huge thank you to Gunther, the Guest Relations Manager, for organising my stay and making my stay at The Marylebone Hotel so memorable.
 - Gunther, The Guest Relations manager was standout amongst the excellent staff.
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 - There are so many unique aspects that make it great - pool/gym/design and service, it's certainly my first choice hotel in London.
 - It as been a great experience, we enjoyed every single moment Thank's to the kind and professional attitude of the staff.
 - While some changes were made due to COVID and staff shortages, still had an excellent experience.
 - He was such a nice guy and gave us tips from personal experience, on how to reach the airport the easiest way.
 - We booked the first stay as a treat to ourselves and it was a really great experience.
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 - The location and service level is great.
 - The service levels are excellent from the moment that you check in at reception, during your stay (including dining in the restaurant) and when you check out.
 - Gunther and the team at The Marylebone Hotel provide a level of service which is above and beyond.
 - The Marylebone Hotel really achieves an overall level of service and hospitality not found very often in a big city.
 - I have travelled around the world Lots of hotels are beautiful, lots of hotels have a fantastic level of service.
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 - The rooms are painfully small and bathrooms even more so.
 - Bathrooms are a little on the small side,
 - It's a REALLY small bathroom, which is not unexpected in Europe,
 - The bathroom was too small and had only a douche from above, (in contrast to the telephone type device which today is a common standard and much more practical).
 - Hour room had a very small bathroom which was the only negative experience with our stay.
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68 Regent Street, London W1B 5RL England
68 Regent Street, London W1B 5RL England

Hotel Cafe Royal

4.9

399 reviews

Trip advisor
floor servicespastaying experiencebirthday celebration
 - but it’s very much worth the 5 star experience.
 - Me and my husband had the best experience in hotel cafe royal.
 - We had such a wonderful afternoon tea experience celebrating our 11th anniversary.
 - I really love every single thing in this experience.
 - An exceptional hotel experience all round!
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 - 3 days we tried getting it back, 7 calls and 4-5 emails to the booking company and bus company.
 - And not to even receive an email at the time to apologize.
 - The only reason I gave 4 stars is because I asked to reserve a table by email and was told this was not possible, only to find you can.
 - we paid in advance and they have insisted that we need to repay even after showing them a confirmation email from the hotel.
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 - The spa facilities are incredible we were so relaxed by the end of the trip we didn’t want to go!
 - Akasha Spa is a great addition to all the services provided - hidden gem in the heart of London.
 - We had a one night stay following Akasha spa aromatherapy massage and use of the pool, jacuzzi, hamam and sauna.
 - We also really enjoyed the spa and our only regret was that we couldn’t stay longer!
 - When I was massaging, the spa surprised me with chocolate and gifts.
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 - While I was back in New York, I reached out to Johan in Guest Relations to help facilitate a delivery of balloons, chocolates, champagne and a hand-written note to her room for her birthday.
 - I took my boyfriend for his birthday and honestly could not have had a better time.
 - We were visiting as a surprise for my wife as it was her birthday and Valentine’s Day.
 - We had the best weekend ever celebrating my 50th birthday and my daughters 13th.
 - Fabulous service and the perfect location to celebrate our birthdays.
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 - Superb Oscar Suite that is very difficult to fault and equal to what we would have been within in UAE, excellent service levels right from the door team through to reception, breakfast and every team member had dealings with.
 - In the Green Bar, Osama (from Bologna) made us feel right at home and provided the highest level of service.
 - The attention to detail, level of service, stunning property and overall hospitality were unparalleled.
 - Its five star rating reflects perfect service at every level: reception area, rooms etc.
 - Stayed for one night and experienced the very best level of service throughout.
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Phone number icon011442079171000
1 Kensington Court, London W8 5DL England
1 Kensington Court, London W8 5DL England

The Milestone Hotel and Residences

4.9

191 reviews

Trip advisor
floor servicestaying experiencechampagnethe-royal-albert
 - Highly recommend for a memorable experience.
 - N/A
 - All the staff at this hotel we have experienced are exceptionally efficient, friendly and very personable.
 - but I cannot remember when I thought an experience was so deserving of an excellent review!
 - Very easy experience.
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 - Very welcoming, with a glass of champagne on arrival.
 - We tried several teas and enjoyed a half bottle of champagne.
 - Ruinart champagne offered, a favourite of mine.
 - Had champagne afternoon tea before visiting the Van Gogh exhibition.
 - Free glass of champagne each taken in bar once we packed ( spent tens of thousands in the Dorchester for double + the money and never had a sniff of a free drink ).
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 - We was welcomed in by the concierge who directed us to the desk and to Arella, who was absolutely wonderful in her approach and level of service.
 - N/A
 - This level of service is all too rare today and it was wonderful to have the opportunity to experience it.
 - The staff went out of their way at every level of service.
 - but what takes it to the next level is the people and the service.
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 - We were told the rooms were small,
 - Some are typical Euro small rooms,
 - The only thing I would point out for Americans is that the rooms are definitely on the small side (common in many hotels in Europe) so it can be a little tight.
 - The rooms are quite small
 - Yes, rooms are small by American standards,
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 - Re visited the Milestone as it was handy for the Royal Albert Hall.
 - We spent five days at The Milestone, our fourth visit to this unique hotel during these challenging Pandemic times, it is so convenient for the Royal Albert Hall.
 - We recently attended the Royal Variety Performance at the Royal Albert Hall and this hotel came highly recommended and definitely lived up to lofty expectations.
 - We were attending a long-awaited concert at the Royal Albert Hall and wanted to stay overnight in close proximity.
 - especially for the Royal Albert Hall.
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 - I have no idea what was going on.
 - Having never been to the Milestone (or London, for that matter), we had no idea what to expect.
 - Last year, owing to works, we had to move to the sister hotel - Egerton House so we have an idea about both.
 - but I had no idea that there were any available as there was no mention on the website & the pictures on the web were all bath/shower.
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Wilton Place Knightsbridge, London SW1X 7RL England
Wilton Place Knightsbridge, London SW1X 7RL England

The Berkeley

4.7

137 reviews

Trip advisor
floor serviceblue-barharrodshow
 - From the moment we arrived to our departure, the staff, our room, the blue bar, Collins room and Marcus, all exceeded our expectations.
 - We decided to have our pre-dinner drinks in the Berkeley Bar rather than the Blue Bar and we were not disappointed, the service was exceptional and the cocktails we chose of real quality, expertly made.
 - Bars - There are two in The Berkeley, Blue Bar being the more trendy option (doesn’t open every night)
 - Breakfast was good,and Blue Bar well worth the visit.
 - The room was beautiful with a view of the church next door, and the service was wonderful from check-in to cocktails in the Blue Bar and dinner at Marcus.
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 - Just around the corner from Harrods and Harvey Nicks, within walking distance of Chelsea, museums, parks and Buckingham Palace.
 - Ultra luxury and elegance within walking distance to the park, harrods and central london.
 - For anyone wanting a Knightsbridge stay on the doorstep of Harrods and Harvey Nics and the V&A/Kensington Palace, treat yourself and book in!
 - It is walking distance to many popular spots, including Buckingham Palace, Harrods & many shops, restaurants & other attractions.
 - Location was good if you like high end shopping (ie. Harrods).
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 - The Berkeley continues to keep its facilities, level of service, cuisine and entire experience in the "superior" category of 5 star hotels.
 - Overall, a very polished experience with great interiors, excellent food and beverage and the highest level of service.
 - Definitely one of the best in London a completely different level of service from all the team, It’s so good you never want to leave.
 - On this visit I was bowled over by the staff and level of service.
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 - but there was a little construction noise during the day and the reception area is running from a temporary desk meaning it, with the Christmas trees can be a little crowded.
 - but I did not feel it or hear it at all.
 - but they told me they will change my room because of the noise and they don’t change my room till the last day so I don’t feel comfortable all the days I can’t sleep well
 - The Blue Bar was way too noise.
 - The mini bar fridge is noisy, bring ear plugs.
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 - From the moment we arrived to our departure, the staff, our room, the blue bar, Collins room and Marcus, all exceeded our expectations.
 - The food on Xmas day in the Collins room was perfect a well thought out menu and perfect wine pairings and perfect service 👍👍👍👍👍 .
 - Special mention to Adrianna at the Collins Room who went above and beyond.
 - The star of the show were the delicious cakes, again the staff explained how the cakes were inspired by different fashion designs.
 - but allowing guests to connect to their own accounts would allow for a premium entertainment system rather than one that mirrors most budget hotels.
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 - The music was so loud after the first and second call we could hear the lyrics.
 - Although I was not staying at the hotel, I hosted a client for breakfast at the Collins Room.
 - N/A
 - N/A
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 - The room was a bit small for a junior suite.
 - Rooms can be a bit small, depending on room type,
 - However the room are very small for the price the charge.
 - However when we were taken to the room it was a tiny box with a smaller bathroom than we get in the Gatwick Sofitel!!!!
 - The room was TINY.
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20 Chesham Place, London SW1X 8HQ England
20 Chesham Place, London SW1X 8HQ England
4.9

106 reviews

Trip advisor
floor serviceitalian restaurantinteriorterrace
 - Plus, I would highly recommend eating at the restaurant Il Pampero for high quality Italian food!
 - Across the weekend we spent at the Hari, we had the pleasure of enjoying both an evening meal and a sumptuous brunch in the hotel’s ‘Il Pampero’ Italian restaurant.
 - N/A
 - The little touches are everywhere - from the bookcase lined bar, padded velvet nooks for cocktails, secret oasis garden terrace and fabulous Italian restaurant.
 - Breakfast is of excellent choices and was lucky to have dinner at their Italian restaurant.
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 - We have been at The Hari Terrace recently and we had a special time.
 - The terrace area is very warm and beautiful.
 - The room, lounge bar, terrace and gym were all great - I’d recommend this place above any hotel in a London!
 - The bar and terrace, as always, were great places to relax and the room exquisitely comfortable.
 - Apart from the stunning terrace, restaurant and bedrooms, the staff that go above and beyond is really what makes this hotel so special.
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 - Stylish looking interior and very comfy rooms that are very well considered from a practical perspective.
 - The team of staff were exceptional, interior was lush and rooms were so luxurious.
 - Great location, absolutely top notch interior and not worn as in many other hotels in the area.
 - Exzeptionell friendly service and a beautiful and appealing interior.
 - The staff are just wonderful and make you feel so welcome, and it's like stepping into the pages of an interior design magazine.
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 - Our room was very small
 - The only downside to our mind was the fact that the rooms were on the small side.
 - I just saw a more recent review being upset at their room— this is a city so regular rooms are small like NYC
 - The room was small, with just enough room for the bed,
 - The room was small
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 - Ben and Diego from Concierge made our stay efficient and were taking extra care of us-superb service on all levels!
 - This hotel is smart and luxurious with outstanding levels of service
 - Sincere congratulations to Mr. Dimitris, superintendant on the bar and restaurant; exceptional level of service and professionalism.
 - though is the staff and general level of service.
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Default Hotel photo.
2 Wallenberg Place Top of Park Lane, Marble Arch, London W1H 7TN England
2 Wallenberg Place Top of Park Lane, Marble Arch, London W1H 7TN England

The Montcalm London Marble Arch

4.9

805 reviews

Trip advisor
floor servicebirthday celebrationstaying experiencearrival
 - Visited for my 40th birthday and booked Montcalm Marble Arch due to the excellent reviews and we were not disappointed.
 - At the end of the meal to my surprise the staff came out again signing happy birthday and another cake I was blown away by their kindness also must not forget the chef who did us a very enjoyable meal.
 - As well as a room upgrade we also got Prosecco and cake as we were celebrating my birthday.
 - but made sure the room was set up for the birthday!
 - My boyfriend booked one night stay on bonfire night for my birthday being the Saturday.
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 - Half an hour after arriving in our room we were surprised with complementary bubbles and cake from the staff.
 - The check in at the front desk was quick, simple and proffessional.
 - Together with brother we have arrived and we’re welcomed nicely by Georgie and Marius.
 - From arrival to departure we were made welcome and spoilt.
 - The attention to detail we received once arriving at Montcalm was second to none, your reception team was extremely welcoming polite, and gracious.
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 - Our room was smart clean and tidy and throughout the hotel the levels of service were excellent.
 - Top class service level provided by staff members.
 - We both were taken back by that level of service.
 - We stayed at the beautiful Montcalm marble arch for extended wedding anniversary celebrations - what a level of service we received from the minute we arrived from the amazing Vera who delivered the best customer experience we have received in some time!
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 - but this was obviously due to unexpected circumstances.
 - The bar was empty on a Friday night, possibly due to the dirge like 'modern music' that had all the sophistication of a drug fuelled council estate.
 - but I believe this is due to the pandemic and/or renovations.
 - We were disappointed by this, we especially picked this hotel due to what was on offer.
 - but it’s closed due to Covid.
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 - Me and my colleague decided to experience an extraordinary hospitality of The Montcalm London Marble Arch Hotel.
 - We visited Montcalm as a couple and it was an amazing experience.
 - Best hotel in central London, hospitality and location wise.
 - Experience was amazing as always.
 - We have also taken a chance to try the Indian restaurant which is located at the end of the lobby, and I have to say we had a great experience there.
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