We were blown away from the moment we arrived - outstanding service.

but when I arrived we were given gorgeous prosecco, freshly baked scones and cakes (the scones were still warm), and plenty of sweet treats!

We had request early check in and navina give us a room.

Checked out of the Montcalm Marble Arch today, it’s safe to say that my wife and I will 100% be returning. We checked our luggage in early and they even offered to accommodate us checking in earlier than anticipated, we opted not to and explored London (the hotel’s great location allows for walking to a lot of main attractions!)

We’re provided a welcome Prosecco on arrival, staff were very welcoming, even helped us find a club still open late hours.

We arrived here and we been welcomed with a nice breakfast,after that we spend couple of hours into the spa area ,and Andreea there she made sure that everything was perfect for both of us and she provide as an amazing customer experience.

She really helped us from the day we arrived.

I had a really good experience, especially with Damyana
she was very polite and sweet and make everything simple, the room was lovely and clean and very spacious, the food was delicious and all staff members were polite and always checked up on you.

Every aspect of our stay was truly excellent from check in to check out.

I stay Montcalm with my friends coming from Dubai , customer service was excellent specially Jade from reception she help me on check in check out.

My stay is amazing from the day i check in.

That evening as we left a couple were checking in and we heard them being given a complimentary upgrade –

On arrival we were upgraded to a junior suite to make my birthday extra special.

I stay in montcalm by myself this time for business and Jade was very helpful from arrival to departure.

Amazing stay and friendly staff specially from reception and navina was very helpful and checked me and checked me out.

From the moment we arrived to the hotel the day before our wedding to our departure, everything and everyone was lovely.

My stay is wonderful from check in to checkout.

We were very kindly upgraded to the 'wow suite' at check-in, which was massively appreciated!

she have helped us since the first day we arrived here.

I choose Montcalm for celebrate my 30th birthday and it was very nice stay I got surprised with a massive surprise done from Jade and Edmund from reception which work and made this surprise very special for us.

I stayed in Montcalm with my wife for her 30th birthday and I can’t be more happy, we are very please we choose Montcalm for celebrate such a nice stay.

As we mentioned it was my wife’s birthday, the staff really went above and beyond, they upgraded us to the Quebec Suite which was incredible!

I stayed in Montcalm for my boyfriend’s birthday and I cannot be more happy, jade help me and decorate my room from beginning to end, we are travelling from south Arabia and I’m going back home very happy would come back definitively

It was my daughters 18th Birthday and extra touches were added to our amazing room which made it even more memorable.

I stay at Montcalm for my birthday and Jade made sure everything was done in the room, she arrange a Prosecco, cake and made our stay very special highly recommended great location and staff is excellent!! 🏵

She made my birthday so special-balloons, birthday cake, Prosecco-unbelievable!

I made a booking for one night for my mum's birthday at The Montcalm Hotel in Marble Arch.

We enjoyed our stay so much we are already planning to celebrate our birthdays here, our expectations were high when booking

A huge shout out to Jade & her team on reception for making my Birthday stay so special.

The trip for my daughter’s 21st birthday was transformed by the team at reception who really turned things around .. and more than making up for our initial disappointment.

Visited for my 40th birthday and booked Montcalm Marble Arch due to the excellent reviews and we were not disappointed.

At the end of the meal to my surprise the staff came out again signing happy birthday and another cake I was blown away by their kindness also must not forget the chef who did us a very enjoyable meal.

As well as a room upgrade we also got Prosecco and cake as we were celebrating my birthday.

but made sure the room was set up for the birthday!

My boyfriend booked one night stay on bonfire night for my birthday being the Saturday.

We visited for my partners 31st birthday and the hotel did not disappoint from the moment we laid eyes on it.

I came here for my partner's birthday and I received the best service ever!

I booked the Montcalm hotel for my boyfriends birthday and our stay was fantastic.

Location is perfect to go everywhere from marble arch.

The Montcalm Marble Arch boasts a 5 star rating.

I had a very amazing and unforgettable moment in Montcalm Marble Arch.

Rooms are nice average, shopping is near marble arch Station is very close by, shutoff in rooms is a very nice feature and cleanness is amazing thanks for the stay

Marble Arch tube station is a couple of minutes away.

The marble arch station is just 2 mins walk.

It was an abs wonderful stay at Montcalm Marble Arch.

We really had a good time here in Montcalm marble arch hotel.

Superb access to marble arch and Hyde Park.

Starting from the location of this hotel very easy only two minute walk from Marble Arch station.

I am really happy to stay in The Montcalm by Marble Arch because the hotel is really noce .The location is verry good near to Oxford street and many shopping centers .

Me and my family stayed at the montcalm london marble arch hotel, the service was more than amazing.

The montcalm marble arch is in prime location and the rooms are well designed, very clean and nice service .

We had a fantastic stay at the Montcalm Marble Arch thanks to the care and unbelievable service provided by the hotel’s staff.

Had a wonderful stay at the Mont Calm Marble Arch.. we were uggraded to the Royal suite which was a lovely addition to the trip.

I had a favolous time in the montcalm marble arch.Location  of this hotel is near to everywhere.

She makes sure we had a lovely stay at Montcalm Marble Arch.

Unfortunately the Montcalm has become so poor in service, we can no longer stay here.

Very poor communication with guest experience executive.

What we didn’t expect was the poor state of the rooms.

Pub type red zig zag carpet which had seen better days, fluorescent red chairs, a tacky four poster bed with mirrors (poor mirrors) overhead and an Anne Summers style porn film feel to the whole room.

The room was worse for wear, drab, poor lighting, dreary furniture, an unmade bed and air conditioning that hardly worked.

The first was blighted by a poor breakfast experience at the neighbouring hotel so we were keen to see if there had been improvements.

Water pressure in showers also seemed rather poor for some reason.

This is a bland business hotel completely lacking in character, and in a poor state of decor.

but the rooms are exceptionally small and the service is very poor.

I am so happy with the Location of the hotel because is close to everything (many restaurants,shopping centers ), friendly staff , very good service from Damyana and Navina !

Outstanding service always choose montcalm for all my stays service amazing attentive customer service from Jade 

Spa facilities amazing and hotel is nice
Shattaf in the rooms are important and only limited hotels in london has this feature 
I will come back soon with my family and i will highly recommend this hotel to colleges

Thanks Montcalm for amazing and wonderful stay nice customer service from Jade and other staff, would definitely come back and be considered in the future
Many many thanks I will come back next year and always choose Montcalm 
My family is very happy and I’m happy aswell

Wonderful people and amazing staff, really like the design of the rooms like old school and the food of the restaurant is nice, service is amazing and the staff is the best part, Jade was particularly helpful at all time
Spa is relaxing, amazing stay

All things was great and a clean for the service and the breakfast , what u need u will get it quick thanks for this nice hote , about the hotel have a good place in the central of London everything is near.

i really wanted to thanks Ms.Navina for your amazing service.

Rooms are quite nice and big location is excelent amazing service from Jade in front desk, thanks for the amazing stay will recommend this hotel and amazing staff always wrlcoming nice drinks on lobby every day

Thanks again navina for your kind service.

It is excellent hotel 
Navina And Marayam was excellent and very good service  i like everyone in hotel and all was above all service i recommended this hotel to everybody in visisyiny london
The best hotel

Montcalm for first time staying and amazing customer service jade was specually very polite.

Excepcional Service from Jade she went above and beyond during our stay helping us.

I always got awestruck seeing the hotel facilities and service.

Jade at the front desk looked after me so well I had personal service due to my health she looked after my every need and even picked up supplies from the pharmacy for me when I could no go myself.

Amazing view and appreciated by the service.

The staff are very friendly, attentive with a first class service.

I stay in montcalm for a night and service was amazing specially from Jade damyana and Ksenia from reception they were helpful at all time and it was a very nice stay I will recommend this hotel in future

Room was not a 5* room with shabby furniture some of which was broken, there was a constant smell in the room which actually got nauseating.

The finishing around the shower was disgusting and more 2 star than 5 star.

Smoke and alcohol prevented us from staying long.

Hallway smelt of a combination of cigs and dusty carpet.

Just to name a few examples:
- The bathroom tap was rotting off the wall
- The sides of the beds were peeling 
- On the last day, there was a poo stain on one of the towels. Legit.

but was given a milk in our room that stunk because it was off and lumpy however a lovely man from housekeeping came and gave me fresh milks  ,Bad scrapes on the bed but apart from that it’s a good hotel

It was old, dirty, complete with half eaten rotten fruit from the previous guests and smelt.

Workout room fairly small 
Some areas had a cigarette smell

Rooms pokey and overlooking where the staff take their breaks (cue more cigarette smoke - smelly).

even though I was there with my son and he despite smoking he never complained about smelling anything throughout the hotel.

but we found a pack of leftover bacon (opened) in the mini bar fridge and it caused bad smell, then we got changed to another room.

I could go on about the rough towels, filthy water glasses, broken iron, and off-brand bathroom toiletries

Just a fabulous experience - thanks so much everyone.

I came with my family as a recommendation of friends in Dubai and i left very happy rooms are nice and comfortable and staff is amazing
i want to thanks Jade specially from guest experience which was always ready to help
my kids enjoy the mini bar and we where all happy!

Edmund and jade from guest experience went above and beyond and they make me and my wife happy with the surprise they arrange in the room, I would always choose Montcalm and I’m definitely will come back.

However, i am really surprised by seeing the hospitality of each and every member from this hotel.

Today we had an amazing experience here in Montcalm .

Very accommodate and very friendly staff which is very important in hospitality industry.

but we are amazed by seeing the hospitality of here.

Special thanks to Maryam for her warm hospitality.

From the beginning the concierge helped me with the bags 
Elyor was very friendly 
Reception staff very friendly and careful, especially Jade and Damiana  and Edmund from guest experience 
The bed was very comfortable and clean .

We were served by the lovely Carola which made our whole experience perfect.

Maryam was very helpful and the hotel was very clean, the location was great and was all a great experience overall.

Good experience to have when you visit london.

This made the experience much more special.

but tucked away from the hubub associated with that area, we were delighted with all aspects of our bottomless prosecco brunch booked through Red Letter Days.

The hotel’s location is very convenient 👍🏼

Very special  thanks to Maryam for her warm welcoming and very generous hospitality.

It was a wonderful experience at The Montcalm with my family.

The Montcalm London Marble Arch

smell

poor

birthday celebration

staying experience

arrival

We were allocated a twin room which overlooked Marble Arch, which was a lovely touch (special thanks to Simon Fennell, Director of rooms), I do suggest earplugs

The only positive thing to say about the hotel is that there is a Tube Station (Marble Arch) around the corner.

Will be back 

Quick walk from Marble Arch underground, got seated quickly without a reservation and accommodate a child in high chair.

I recommend hard rock London marble arch.

It is right above Marble Arch tube station and you can do most things in London from here and sometimes a wee tube change.

Lovely room - 2003 overlooking the Marble Arch & Oxford Street/Park Lane, we did enjoy people watching at night.

Fab location , right outside Marble Arch station which was ideal.

Simon greeted us with a huge genuine smile;  we we’re early for check-in, no problem, they had a room available, we’ve been in a heat wave, again no problem room’s cool with air conditioning, and we’re overlooking the Marble Arch itself.

Located next to Marble Arch at the foot of Oxford Street it is very central for everything.

I recommend anyone to go….. it’s a once in a lifetime fun place to be opposites marble arch overlooking Hyde Park Corner.

Max on the reception desk was so helpful and sorted us out a room - a fab view of Marble Arch - Five star service!

Fantastic location opposite Marble Arch and right next to the Underground station.

Her room was upgraded with some additional treats  and she had a fabulous view of Marble Arch.

This was the 4th time we stayed at the hard rock hotel marble arch London.

Area: walking distance to marble arch and the main stop for all the tourist hop on-hop off buses are there.

Above all the hotel is very well situated in Marble Arch.

As a United pilot flying to London for decades staying at various locations over the years, my absolute favorite hotel is the Hard Rock Marble Arch.

The bar area was all lit up in the Pride Flag colours which was a great touch.We had a room with a perfect view of Marble Arch and despite being on a busy corner the noise was barely audible.

Location speaking the hotel is greatly located just outside Hyde Park and practically above the Marble Arch tube station.

Good located at Marble Arch to do the daytrips by walking, by bus or underground.

Also the music set the mood and the atmosphere was great.

really friendly and charming and the music was a perfect accompanion to the whole environment!

The receptionist  Aneta Who are incredibly professional and very helpful , we  really appreciate her help for early check in , lovely  atmosphere, nice music , Overall the experience was great .

The room is spacious and the mini bar well stocked - well it was ;) 
Looking forward to the live music and dinner this evening! !

Great location, cracking music and good food.

very nice hotel ideally located
very nice hotel ideally located - beautiful rooms - great atmosphere with music in the lobby - I would go back with pleasure I highly recommend it - (hoping that Loïc du Check or will no longer be there)

Lots of amazing music memorabilia  and artifacts on displays too.

Will definitely be back for the live music.

The hotel was very nice and the music in the lobby and lift were a pleasure.

The hall is fabulous, if you like music, this is your museum.

The music, the lobby memorabilia, the food

It combined my love of good service,  my fascination with historical items, and my passion for all things music.

My husband loved the choice of guitars he could borrow.

This is a good place for people who like 70s to now music.

If you are into music, and want that vibe it would be right up your street!

We also enjoyed a great meal watching the live music at the Hard Rock Cafe and drinks at the bar afterwards - special mention to Steve who looked after us.

Staff very friendly and helpful, entertainment and music vibe superb.

Relax by the bar in the evening listening to live music and sipping a cocktail.

Throughout the trip, naturally we requested certain things via the concierge desk who said that those things would be placed in our room, even wrote down the room number, those items failed to be placed in our room even after multiple requests.

I phoned down and asked for the Duty Manager to inspect the room.

There breakfast finished @ 10:30 am 
Which is early
We asked the concierge for a taxi
They told us we should asked one day earlier for that service!

Finally, the stuff in every time we contact them, and investigation is done with my family prior to my intervention which will require another investigation with me to fulfill my request.

No request was too much and all our needs were met with a smile, she even rushed to comfort our daughter when she unfortunately injured her fingers.

I also asked for a glass of lemonade & no kidding this took about 15 minutes to arrive

However service was slow when we request for anything from the help desk

I asked him where is my second bag, he insisted there was only one bag.

We were asked for a voucher and we said it is on the room booking and the waitress said they cannot get this up so can we go back to the reception and get them to confirm this for us as ‘they could not let us in because there is a risk we would leave without paying’

Well it's simply because I was not asked madame.

I asked her to go speak with her manager (who wouldn't even come out to speak with me) and he also said "no".

Amenities such as dental kits are not available and need to request.

I gave my details and was told it was so asked to check in early

After many attempts at calling the restaurant, I asked the front desk if they could help.

No one asked fir information and it seemed to be lacking control.

From check in to being shown how to use electronic lifts to eating in the restaurant could
Not have asked for more.

They refused to change it until I asked for a refund and would leave.

We also should have asked for directions with the shower as water kept draining onto the floor instead of in the tub.

We arrived at lunch time and helpfully our luggage was looked after until we were requested to return at 3pm when our room would be available.

(But UPON CHECK IN, the hotel, requested an additional £50.

Book a Rock Royalty room which gives you access to the Rock Royalty lounge, this came in very handy as my husband had an appointment to go to so I was able to stay in the lounge until our room was ready.

Checkin was perfectly executed by Max who was a rock star from start to finish.

We will be back for more rock n roll fun asap!

Booked the rock royalty suite with breakfast and were really impressed.

We had a rock royalty gold suite and this was something else.

Stayed in a Rock Royalty Junior Suite which qualified for Rock Royalty Service.

There are now 3 hard rocks in London and this stands head and shoulders above the rest.

The Rock Royalty is a great addition to the fun of this hotel.

Rock Royally rooms in the third floor (#3114) was away below expectations (area, facility & services).

We stayed here over the bank holiday weekend in rock royalty.

Rock royalty package - outstanding value and excellent experience 
Angelika at check in was brilliant and remained professional throughout our stay
Reda & Janihvi in the lounge were awesome I could not fault the level of service and professionalism
Great stay many thanks

Always love seeing the rock memorabilia and reviving my teenage years.

We stayed on a Rock Royalty package which offers outstanding value, and we were very well looked after by Antonella and her team of Reda, Nasim and Janhvi.

We are a family of four and stayed in the Rock Royalty Junior Suite.

Fantastic stay in London made even  better by the team at Hard Rock Hotel London Rock royalty.

We booked a rock royalty room and felt the amenities were perfect for us.

easy check in by Ms Nasim and Mr Luis front office Rock Royalty officer tried every possibilities to harassing me.

Would strongly recommend the hotel to anyone and if you can - do the Rock Royalty package and ask for Antonella.

but wonderful hotel and wonderful service and everyone is friendly.

Great service and a fantastic experience.

We were amazed, pleased and more than impressed with her and by the time we ended our breakfast we were left in awe by Laura’s dedication to her service and it was a service done with love and care.

Special mention to the lovely Reda for the super friendly service and extra mile that was bestowed upon us throughout our stay.

I would like to commend Laura for her excellent service and kindness.

This is what great customer experience and service feels like.

Breakfast and the service in the restaurant was fantastic.

The hotel’s location was great and above all the service and staff were exceptionally great.

Thank you Abdu & Lura excellent and fast service.

Where do I start, reception what a first class service, no request was to large.

We would come back based on the service we experienced.

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