Our room was spotless, room service was simply superb, and we slept like logs.

A warm welcome with Prosecco, fantastic customer care, the best rooftop bar in town and the cleanest, most comfortable rooms.

The staff was friendly and professional, the property was spotless and the location can’t be beat.

The rooms are incredibly clean and well kept, the hotel facilities are great, and the staff are incredibly helpful and friendly, especially Roul and team.

Amazing service, amazing breakfast and the room so big and clean.

The bedrooms are roomy,  clean and bright.

The hotel its self is immaculate and very accessible and accommodating, this paired with the people that work there made it such an amazing stay.

The bed was so comfortable and the room was sizeable and very clean, with luxury features such as mood lighting.

Beds were super comfy and the Roman was spacious and clean.

but still had a great breakfast 
was clean and well organized 
overall loved it would definitely recommend

We used the spa facilties which were lovely and kept very clean, the only down side to the spa was that you only got 30 minutes which didn't feel long enough.

We had the most amazing experience in the coziest, most modern,super clean and spacious room that we have ever stayed in London!

Location is 10/10 - 
Customer service - 11/10
Cleanliness - 10/10
Resolving minor problems- 10/10
Room and the features - 11/10 
obsessed with the underfloor heating and night lights in the room.

would reccomend to any one.Arrived yesterday Room was  perfect nothing out of place Wonderful Continetal Breakfast.Room is very clean and a wonderful layout

Our room was absolutely stunning, very spacious and clean!

The room was large, modern, clean and contained everything we required for our stay.

The breakfast is nice and many kinds of food.

Excellent place to stay, lovely room and the food was superb.

It has very nice sofa's, an awesome view, very good food and tasty cocktails.

The views and decor was gorgeous and the Aviary restaurant had the most beautiful decor and bird decorations.

Shoutout to the bar staff for making me banging cocktails.

Several restaurants, complimentary breakfast, comfortable beds and heated bathroom floors.

From requesting taxi, booking our dinner restaurant, searching or trip activities, train schedules, airports transportation, and most important of them all is celebrating my birthday.

We were welcomed by Dilwar who helped us with the bags and advised us about restaurants near by.

Thanks also to Daniel from the Montcalm for the cocktail recommendations!

We visited the pool, jacuzzi, sauna and steam room as well as eating dinner at the average and even enjoying breakfast in bed after waking up in the morning.

The best part of this hotel was the roof top bar where we enjoyed some truly delicious cocktails while looking out over London.

Great service in the aviary for food and drinks too.

The food was amazing and the rooftop bar is the best.

Whilst we was staying I ordered room service and it was very quick and efficient and we was greeted by a lovely member of staff.

Loved the food and service, staff (Swati) was really sweet 
maybe the choice of food was not enough,

We had the continental breakfast in the upstairs retaurant which was delicious, there was a wide selection of food and pastries.

Do pop up to the Aviary restaurant on the rooftop before or after your visit.

We enjoyed the spa area, the food waiting for us in the room straight after and of course the birthday decoration the cake and wine!

The spa was an added bonus along with the rooftop bar, the food and drink of which were exceptional.

Nice guys, Nice room and nice service for me in the midnight.

Greeted at the door, bags taken off us, offers of a seat, drinks, escorted to the room, complimentary water and wine in including balloons and petals on the bed for a special birthday.

The room was spacious and kitted out with everything we needed for our short stay (coffee machine, hair dryer and iron).

Mary then kindly showed us up to our room where our bed was scattered with rose petals and balloons.

We arrived to drinks and macaroons and taken up to our room with a free upgrade of floor to ceiling windows.

I then had a lovely woman called Sara who helped me to my room, showed me how everything works and she was super kind and helpful.

We will be back. Love Jo and Leanne x  room 228  ;)

Room was amazing and also had left me a birthday surprise of balloons and wine 🥳

Our room was upgraded and complimentary breakfast was provided by night manager Mohmodul.

Kaloyau,Vlad and Dilwar at reception arranged a room for me

The rooms are awesome with beautiful views and well to equipped and the breakfast was top class.

Not one rude member of staff all so lovely!

The staff were rude and no customer service except two staff Alex and Sophia who went extra miles and did not follow the trend of rudeness of the hotel.

A manager in the  bar gave out to us and was extremely rude for sitting in seats that she had reserved

Only problems were a very rude Bar Manage in the downstairs lobby bar and the pool booking for children rules and the fact that the rules are not communicated in advance or consistently applied to all guests.

It was so funny people watching whilst we were drinking our coffee & watching the normal members of public booking in, in such a rush & sometimes rude why I’ll never know!!

An hour for a cup of tea.. All the staff are so rude.

However, she failed to mention that changing facilities were not available, and then when we arrived for a booked slot at the spa, the lady at the spa reception was rather rude to us because we did not have/were wearing the gowns and towels that apparently were provided in the rooms.

It was a bit slow, and made weird noises a few times,

Drink prices far too high & roof top staff very slow to serve

It was busy because of Bank Holiday so the service in the club lounge was slow

but the electronic touch screen to control air con and lighting was slow and unresponsive.

We found that the screen was also very slow to respond, taking away from the luxury feel of the hotel.

Only slight criticism was the slow service during our Igloo experience.

Also, there was a few Stains on the carpet which we didn't expect for a 4 star hotel,

Housekeeping services my room was always spotless, I’m OCD so I would do my own little checks and just one night  out of 7 nights I had to point out minor stains on the bedding, when I mentioned it.

but the room provided was dirty - large stain on the bedsheet, dust from the aircon vent stuck to the wall, hairs in the bathroom and chair in the main room and also an assortment of small debris in the bed itself.

Everything looked a bit old, paint was scraped off several places, cabinet doors didnt close properly, carpet had stains and so did the bathroom.

The room would score a 4/5 on cleanliness, there were some dusty surfaces and a sticky stain on the leather chair, the carpet needs a deep hoover as the fibres get on everything.

We stayed here for a weekend upon arrival we were given a dirty room which smelt of urine and sweat and had urine stains in the bathroom.

Bath robe has make up stain on the collar.

Photos show stain on wall, that furniture was broken and draw would only stay shut with paper in it, the curtains didn’t close properly and there was a ladies underwear sanitary sticker left stuck in some furniture.

We stayed in a club room and whilst spacious, there were stains on the carpet and a general run down feel to the place.

15 minutes to St Pauls and about the same to the Tower of London.

The Montcalm Royal London House

rude

slow

stain

room

restaurant

cleanliness

Disappointed that there was no window view for the cost, just a cramped weird courtyard on the basement level, so the room was dark and kind of gloomy The complementary cocktail hour was nice

I would also say that the hotel is very dark.

We had a ground floor room which was far too dark. It was in an absolute nightmare when getting ready (this is why I only gave 4 stars)

but not too late….. definitely would benefit from black out blinds or curtains for those of us who like the dark but that’s the only mild negative 😊

The rooms were a little small for what we paid and very dark not much day light getting in at all, the bed was really comfortable and our room very quiet.

For proper sleep I need to be able to make the room completely 100% dark.

Upon check in we were disappointed in our small room, down a dark hallway in the back of the hotel, two rooms experienced street/pub noise. .

But the rooms themselves (I saw 2 of them - quite identical) are very small and dark.

Unfortunately the only mirror for hair drying was on the inside of the wardrobe door and even when opened wide, it was quite dark.

We found the room way too dark and thus it appeared small.

However, the room we stayed in on the ground floor was very dark (walls on 3 sides of the window and no direct sunlight) and there was no way to open the window and get some fresh air in.

It was a bit dark (fine for reading in bed, just harder to see what's in your suitcase).

No restaurant in the hotel which usually wouldn't be an issue

but did not bother us: no restaurant in hotel (but you can collect drinks and snacks at reception), Soho Square nearby slightly seedy at night time, no view from room and difficult access for taxis because of lots of small oneway streets.

Breakfast at the hotel is only in room service.

but really, in London, who wants to eat in a hotel.

While there isn't a traditional restaurant in the hotel, this was never an issue for me as fresh breakfast was brought directly to my room at the exact time I had requested it.

but also a micro-wave for heating  up food, and a small washing up sink with basic dishes and cutlery available so you could bring back food to eat in the room, 

There is no restaurant in the hotel which is a smart strategy as there are so many cafes nearby that offer wonderful breakfasts - but they do offer continental breakfasts that can be brought by room service.

No restaurant at the hotel (though they do offer breakfast room service, which we didn't end up using)

No restaurant in the hotel, as it is small and boutique,

I saw some people's comments about no restaurant in the hotel.

And there's no reason to have a restaurant in a hotel in Soho!

There is no restaurant in the hotel (but hundreds within 5 mins walk).

We found great Cafes for breakfast as there is no restaurant in the hotel.

We Would likely stay here again because of the location.

A lovely hotel, with a fantastic location close to the theatres, Covent Garden and Oxford street.

Location is perfect for anyone looking to shop, visit tourist attractions or looking for nightlife.

This is great hotel located right in the heart of SOHO.

This hotel was perfect in every way: perfect location near tons of amazing food and entertainment and an easy walk to all the best sites; the perfect room, super clean and very comfortable with all the amenities I wanted (fridge, microwave, coffee, etc); and perfect staff, super friendly and helpful.

Great location (at the centre of London’s tourist activities), nice comfortable and functional room and very good service from the courteous staff.

Location of this hotel in SoHo couldn’t be more perfect.

My stay at the resident soho was brilliant, the location is unbeatable!

The Hotel is located in one of the most beautiful areas of London, in the heart of Soho, close to train and bus stations, restaurants, shops within walking distance, very kind hotel staff, especially the maintenance engineer Nando, spacious and well-kept rooms with all comforts, mini kitchen with nespresso coffee, very comfortable bed,  the big Smart TV, an unforgettable experience, Highly recommended!

Location was in the middle of Soho, really close to Tottenham Court Rd Tube and lots of great restaurants, bars, Oxford st etc.

very friendly staff , clean rooms , good service all over , away form the crowd of Soho even located at Soho , very close to metro access and full of bars cafes around I highly recommend when you are traveling to London

Super location , friendly and helpful staff.

The location of Resident Soho was the best ever!

Excellent location, the room is clean and comfortable.

Everything was perfect in terms of room, location, members benefits such as the discount and early check in and late check out.

Best location, closet o to train station, shops, clubs, restaurants and many more.

Extremely helpful staff and superb location.

The hotel is also in a fantastic location for enjoying central London.

The staff were very attentive and provided a complimentary bottle of wine when they discovered it was our anniversary and gave us invaluable tips on places to eat.

I chose this hotel because it offered a room with a little kitchenette which I love having when I’m traveling so I don’t have to eat every meal out.

Very friendly staff with awesome food recommendations.

Shops, theatres, restaurants and anything you need within a short walk!

Steps away to fabulous restaurants and theatre!!

The hotel is close to the main streets with many bars and restaurants along the way.

A beautiful hotel in the middle of SOHO - A short walk to all you need of restaurants, theaters, shopping.

It is surrounded by delicious  restaurants, grocery store, shopping, and sight-seeing.

Great  hotel in Soho with many restaurants and pubs around and 200m from Oxford street.

Suggest more soft drink options on room service

Fantastic location in the heart of Soho, close to all of the bars, pubs and restaurants, very helpful staff on reception and we were made to feel very welcome, room was very spaciuos with great amenities, bed was very comfy, all in all a great stay, would highly recommend and we will return soon.

It's good for nightlife, food, a comedy show, shopping, and if you want to hit London attractions, you can walk to Covent, Piccadilly, Chinatown, Leicester and have metros stations close by.

The hotel is in a great location, close to shops and restaurants.

The Resident Soho is centrally located around great restaurants and shops.

But it’s really the hospitality and the beautifully fitted rooms that keep us coming back.

The rooms are beautiful, and the reception team are wonderful.

The hotel rooms were very clean, quiet and comfortable.

The rooms were immaculate, with a lovely kitchenette and Nespresso Machines which were a lovely touch.

My mother stayed here as well and her room was a superior room - bigger and really lovely - up in the attic area.

Clean and quiet room comfortable large bed.

The room was spotless and a lovely housekeeper came daily to tidy up and replenish Nespresso capsules, etc.

The staff on the desk  Davide & Luisa were super helpful, showed us to our room and even sent up a bottle of Prosecco for our Anniversary.

But we Americans tend to be used to larger rooms here in the states.

Beds are comfortable and rooms are very clean.

Rooms were clean and quiet (at least at night, there was construction next door

The room was very comfortable and loved the mini kitchen which gave us extra independence.

Its location is close to two underground stops (which made visiting the the Tower of London, London Bridge, the London Eye and Buckingham Palace easy, fast trips) and is walking distance to the theater district.

It's also pretty close to all the major tourist spots, including the Tower of London, the London Eye,  Westminster Abbey, etc.

Almost hit the mark had it not been for an uncomfortable night sleep.

The 3rd and 4th accomodations are single small sofa beds extremely uncomfortable and you have the risk of having also a camping mattress.

but the Hotel was disappointing and very overpriced,   Couldn't even get IN the room with our luggage, no where to put it, crawled over it, put one in bathroom,  could barley walk around bed, I was very disappointed and uncomfortable  for a three day stay.

but the bed is extremely uncomfortable, feels like uneven overused mattress.

the bed is obviously a twin put together and the hump in the middle makes for an uncomfortable sleep. .

Hard uncomfortable foam pillows - not feather or fibre. 2.

We would not stay here again because it was so uncomfortable and we all slept poorly.

One gentlemen’s club is on the same block which may lead to an uncomfortable conversation with a child

but we didn't find it uncomfortable as we were out and about most of the day.

This is the place that I would think of when I want a place to rest and relax after a long day of walking and visiting places around London.

From the moment we walked in to the day we left, we were treated like family.

It is only a short walk to downtown and the trendy Soho district

We walked from the hotel across Hyde Park to the Design Museum in Kensington, which was an added bonus.

Bathroom was excellent with a large walk in shower.

We walked 85 miles in 7 days exploring all around this neighborhood and beyond!

Within easy walk are Oxford Street (shopping), Soho itself (lively shops and eateries), Chinatown (great food), and it's easy to navigate to Leicester Square, Trafalgar Square, Piccadilly Circus, the Houses of Parliament, the London Eye and more.

It has a fabulous location (we walked nearly everywhere), and underground subway stations nearby.

Only 15 mins walk to London's famous shops.

Easy walk around Soho, Covent Garden & surrounding area.

It was an 8 mile walk, there and back again, so I was quite uncomfortable when I got back,

We walked from Tottenham Court Road station and it was a comfortable walk.

Easy walking to everything you need and want.

You are a short walk from all the main attractions in Soho.

The location couldn't be better, as there are lots of restaurants within 5-10 min walk, theatres are at walkable distance and the communication with further areas could not be more simple, having the main underground lines a stone's throw away.

The Resident Soho

dark

hotel restaurant

uncomfortable

location

walk

Some broken handles on the hot breakfast trays so were too hot to use

All the drawers either had missing or broken handles making them useless, the safe was broken and the bathroom in dire need of having some money invested in it with its broken and cracked tiles. .

The bathroom had broken tiles, damaged bath front board and the sink cold tap leaked.

Rooms are tired and I and I had to change as shower was broken and air con did not work.

The red emergency telephone in the lift was broken and not functioning.

Bathroom had mould around the bath & the bath/shower screen, broken bathroom floor tiles, sink water literally took minutes to drain away.

We moved room 3 times due to unclean rooms and a range of poorly maintained facilities, including damaged door frames, smashed locks with dangerous sharp edges, air controls hanging off the wall, a broken bed frame with stained fabric.

I'm not sure whether the air conditioning system had broken down or was switched off

after 30 mins looking they realised they were typing my name wrong.. lifts broken so 2 lifts for 14 floors.

Lifts have clearly been broken for a long time - the lights and

I was told by the desk to call down to security to have the safe opened and they informed me the safe in this room was broken as well.

Air-con was broken, took multiple complaints before maintenance came to visit, 6 hours after the first complaint.

Door knobs missing burnt marks on carpet mouldy bathroom broken aircon  (and this is just the up graded suit we were 
moved to).

However the air conditioning was broken which made for an uncomfortable nights sleep on both nights we were there.

Air cooling system broken in room for entire stay.

It doesn't matter how clean the place is you can't get away from the threadbare carpet, the dowdy and tired paintwork, the gloomy corridors, dated bathroom and very stained and grubby chairs in the breakfast dining room and broken AC.

but it was broken and so we felt unsafe for the rest of our stay.

It was cold, concrete filled, shabby, dull and dank.

A call to reception and we were told the air con was off as it was too cold!

When we came back, our rooms were so cold, I couldn’t be in it.

Our shower had a temperature regulator problem, so went from cold to boiling hot in seconds!

Just proceeded to produce two room key cards and the interaction was very cold and not welcoming.

There’s a bath I ran cold water in to keep cool.

The shower goes hot and cold so we just decided to have a freezing cold shower on such a hot day rather than burn ourselves.

The shower in the room went from red hot to cold whilst using it, we had no cold water to the bath and basin taps on one occasion and if I hadn’t have found the maintenance man myself it would not have been resolved in time for me and my wife to make our reservation.

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