It stunk, the customer service was awful, and the bathroom was falling apart.

Rooms were dark and cramped, without any amenities - ice machine out of service, iron broken, had to call for shampoo and soap - no hot water.

but the water pressure for the shower was the only problem!!

Bathroom was filthy as if it hadn't been cleaned before we arrived.

The only issues was the lack of hot water and didn’t have hand soap in the room when got it.

Room could be updated leaky shower head had a washcloth on top to keep from spraying phone reception poor in room.

Dated bathrooms in the guest rooms and thin sheets.

Bathroom dirty especially the hair in the shower.

We had a flooded carpet outside of our room with a fan running all night, and they were not willing to change our room until the second night when it was too late for us to change it.

they extended my checkout by 1 hour, so it could be used at either starbucks, the pyramid cafe, or the buffet in Excalibur (the only options for breakfast within walking distance) realized too late it had been infested with cockroaches when i turned on the bathroom light in the middle of the final night and three scattered on the counter (one was on my toothbrush).

I’ve never seen a hotel charge for refrigerator and then when delivered it doesn’t work properly and there is no rack inside to put your items.

No coffee, no body wash, no towel holder on shower door and check in was delayed.

the bathroom sink drain was absolutely disgusting, would back up with water, and stunk like sewage.

There were hairs in the shower, no shower gel in the container, hairs next to the toilet and dirty towel.

Toilet flooded, bathroom smelled like urine after they cleaned it!

Full trash cans, dirt towels all over, used bars of soap in the shower, dirty sink.

2 out of 4 elevators were out of order for our room section, digital keys didn't work, bathroom sink when turned on smelled like a sewer restraunts could not accommodate the crowds and knowing the crowds you have a dinner buffet could have helped alleviate some of that and overall way over priced

Bed wasn't made everyday, bathroom towels were never replaced.

Also, sharing soap dispensers is pretty gross, go back to individual packaged soaps and shampoos.

Had easy access to go to the game on Sunday by walking over the bridge to the stadium plus good slots to play! !

You can literally walk from the Luxor over the bridge within minutes.

Many choices when you have a connecting bridge to the Excalibur also.

When you first arrive to check in you have to first park your car in the very back of the hotel and cross a bridge to walk all the way to the front where you Check in to be able to check in which is stupid.

If you cross the bridge over to the MGM you can go in and pay for the day or 2 day pass to use the other Monorail that gets you up and down the strip ,pretty cheap and cool.

Overall great experience quick walk over the bridge and everything was close by easily accessible.

Walking across the bridge to Allegiant takes about 10-15 minutes

The location is great, especially if going to the new stadium, it’s just right over the bridge!

.Being connected to Excalibur and Mandalay (with Excalibur being a quick hop across the bridge from NYNY) ended up being such a high point!

I like that they have a bridge walkway to Excalibur,

We like that we can walk to Mandalalay Bay through the hotel with out going outside and then take the free tram  back to Excaliber to the bridge to MGM or New York/NY.

Great way to see the strip when you stand on the bridge across the road and look down the strip.

Loved the environment , nice casino, clean areas, several restaurants to choose from within the casino, excelente environment, enjoyed my stay tot eh fullest, nice inside bridge connection to the Excalibur’s

Good hote nice location with a short walk via connecting foot bridge to the Excalibur and New York hotels.

You can also walk from the Luxor across a walk bridge to the Excalibur and access the Las Vegas Strip that way.

but connected to Excalibur by a bridge this is a really nice average hotel if you are looking for a place to stay but want to save money.

You can visit Excalibur and Mandalay trough a bridge inside the hotel.

The location is great, step outside of the Excalibur, cross the bridge into New York, New York or use another bridge to access MGM.

Plenty of dining choices and the bridge to each hotel was perfect for the hot weather.

Room was clean and updated and bed was comfortable, room was quiet.

but beds and pillows were very comfortable.

The bed was comfortable and the room was clean.

comfy bed, had a bar and fridge and nice view.

The bed was very comfortable and the shower was amazing.

Room was large, clean and the beds were very comfortable.

The bed was comfortable and the access to the strip was great.

Very roomy suite, comfortable bed, excellent air quality, quiet.

The room was a decent size, was clean, the beds were comfortable,

The beds were comfortable and it was pretty quiet.

Room was clean and the bed was comfortable.

View of the pools, comfortable beds, nice bathroom.

but were really spacious, clean and the bed was comfortable.

the resort is looking shabby and run down, carpets need cleaning, power wash the filthy parking elevators and walk way into the hotel.

Your elevators were turned off during the construction and no one notified your stafff so your staff could tell people that, the elevator was closed so we were stuck downstairs for a bit till we got help which was way later on.

elevators that don't work, dirty sheets and a broken bed, and employees who don't care and lack empathy.

Hot water took up to 10 minutes, bluetooth key on phone didn't work, elevators broke, internet worked intermittently.

The only bad thing we experienced was the elevators.

An hour wait in line for the one working elevator is ridiculous!

The same mess was on the carpeting in the halls and elevators several days in a row.

button for the elevator was hanging out of the wall by it's wires. Dangerous

Rooms are dated, halls are dirty, half elevators are broken (elevator wait time is 20 minutes), breakfast wait time is 30 minutes and it’s $30 per person (welcome to Vegas!).

The elevators are really dirty, slow and the emergency phone units are all bashed in.

Elevators are filthy , rooms , walls and restaurants too.

but multiple elevators are broken requiring you to walk long ways to go up/down.

We got stuck in the rundown inclination elevator, one of four was totally out of service.

Casino and Hotel is lacking entertainment the food choices are more fast food than restaurants it only offers a Mexican restaurant and the rooms can use a face lift my bathroom shower was leaking water on the floor.

Some rooms near the elevator can be a bit noisy.

The elevator cabs lobbies were terribly worn.

The elevators were a constant frustration.

The staff at the front desk were very friendly.

Very friendly and knowledgeable staff and the check in and check out processes were seamless.

My stay was great, lots of friendly people staying the night as well.

All staff we encountered was super friendly and very pleasant.

Employees make you feel welcome and do a great job of doing that very friendly staff.

The housekeepers were very nice and friendly.

The restaurant choices are good, I especially love Diablos and the entire staff that I interacted with are so nice and friendly.

Great stay great value the staff was very friendly and helpful would recommend friends and family members to stay at luxor convenient to the strip had pretty good luck if I had one complaint it would be the buffet for brunch the breakfast side was not good at all for the price of the buffet.

Staff were very accommodating and friendly.

Customer service was amazing and rooms were clean front desk was accessible pretty quick and friendly.

Other than that the rooms were clean, stuff was friendly, housekeeping was amazing and the overall experience was gr8!

but wish I didn't have to pay extra to not have a parking garage view for our 30 year anniversary,  Staff was very friendly and helpful.

The staff was friendly and the casino area was nice.

I will say that the front desk staff was helpful and friendly, and the food, while expensive, was of decent to high quality.

Much offered here, restaurants, entertainment, rooms were spacious and kept reasonably clean.

My room was good and had a fun view of the front of the casino.

The room was excellent with a great view.

The rooms were great, place was huge and clean.

Rooms and hallways look like a frat house rather than a decent hotel.

Room was great and we were relatively close to the main strip .

The room was clean and everything functioned as it should.

The staff we encountered were great and for the room was clean.

Other than that, the food, and room were amazing in the Luxor!

Luxor, part of the MGM Rewards group, offered exceptional service and well-kept rooms during my recent stay.

My room was clean, quiet and comfortable and I had a great 3 day stay.

The room was clean, beds and pillows comfiest ever!

Rooms are well maintained by the cleaning staff, clean rooms, staff was extremely helpful with questions and  kind as well.

The room was clean and everything worked!

Room was clean, comfortable, and spacious.

Great stay, hotel was clean and rooms were very nice.

Rooms are always clean
Service is Great
Hospitality was great 
Casino has a great atmosphere 
Parking has easy Access

then during the construcition a sewage pipe line broke and filled up every room on my floor with this horrid smell and it was not resolve and i had to stay in a friend room

Some staff members were rude and disgusting.

I had to request to change rooms because the first one I was given had a pungent chemical odor.

The carpet in the room area of the casino smelled old and moldy.

Rooms were dirty and very dusty, the drains don’t work very well and very outdated .

but dirty doesn’t describe it , word applicable here is filthy.

Rooms are dated, Halls had smells and constant water and fans in hallway?

the smell of the room and dirty bathroom, almost dying in the elevator, or water falling from the floor above into buckets.

Really nasty (I was on the green elevators).

Room was not what I asked for no view and smelled out of door I always stay here

I had to switch rooms because some room around me was smoking, the smoke alarm would keep on going, and my room stink of cigarette smoke.

“Non smoking rooms” yet you can’t even breathe in them because of how strong the smell is.

Luxor is old, smelly and just not functioning at a standard that is expected for the money being spent here.

Luxor is clean, hospitable and walking distance to Allegiant stadium; plenty of entertainment aside from gaming; meal offerings abundant; easy access to tram for Strip exploring; rewards offered are of varying tastes.

Great stay cant complain just in the future i wish they wouldn't take so long to bring me a iron, other then thay Great stay ill be back again for sure, everyone was Friendly, casino was clean didn't smell like cigarettes.

Thankfully, one of their staff did let me know that I was already checked out and to just toss the room keys on the counter and make my flight.

The only nice person was the front desk agent who found me a room after I agreed to an upgrade at additional cost.

Front desk manager tried to make me happy saying he would meet me half way then didn’t meet me half week.

Great family place to stay, Titanic exhibit was museum quality, very nice.

Casino was great and definitely recommend the Titanic exhibit.

but went to the Titanic exhibit which was very good.

We liked the atmosphere, the titanic exhibit was amazing.

I also love the Titanic exhibit, and the Bodies exhibit was also really interesting to see, both of which are right there.

The Titanic exhibit was absolutely amazing and authentic.

It is also conveniently located near the airport and attractions such as the wonderful Titanic exhibit, the interesting Bodies exhibit, and the fun Blue Man Group show.

Titanic exhibit was very interesting and educational.

The pyramid is my favorite hotel 
Been staying here for over 10 years 
The staff is amazing everywhere you go 
So much to do on the pyramid starting with great food courts and restaurants to titanic exhibition

the bodies and titanic exhibit were a must see and the flight bar kept it fun in between the jackpots and the big losses

The titanic exhibit is very well done and interesting.



What was good - food at the the Rice restuarant and the Titanic exhibit.

The Titanic exhibition in the hotel is excellent, there are various restaurants, shops and facilities that serve the hotel well.

I always have a great stay in a 2 bedroom tower suite, clean, quiet and easy to access the other casinos.

Our room was in the east tower and it was very nice.

We stayed in the Tower, which I believe has been renovated more recently than the pyramid.

Our room was in the East tower which was clean and smelled nice.

I did enjoy the unique facility and room design of the pyramid and chose that over a tower specifically to experience such a unique design.

He provided a new room in the East Tower.

They switched our room from a Pyramid reservation to a tower reservation with a nice view of a roof.

The rooms in the west tower I stayed in were freshly updated and the room was clean and did not seem old at all.

Both rooms in Pyramid & Tower were both lovely, clean, and comfortable.

We stayed in a West Tower room, an upgrade which was spacious, had a bath and shower and was exceptionally clean - cleaned daily to a high standard and with plentiful fresh towels.

Reasonable price , stayed in the east tower , newer section.

The tower room was recommended by Ruby Travels and she did not steer us wrong.

I booked the two bedroom Tower Suite which cost about 800 bucks.

We booked a "Tower Elite One Bedroom Suite" (room 7261) which was clean, spacious and beautiful!

but we had a hard time finding shots when we arrived at midnight, checking in we got upgraded to the tower which was nice.

This time I tried the tower rooms and loved it.

I stayed in the west tower and the room was beautiful I had a great view of the strip and the mountains it’s conveniently close to a bunch of essential places like gas stations, restaurants, grocery stores it even has a way to get to the surrounding hotels from the inside.

Luxor Hotel & Casino

smell

bathroom

room

elevator

tower

bridge

staff

friendly

room cleanliness

comfortable bed

titanic-exhibit

Way easier than going to the bridge and walking through the casino.

It’s a covered lot across the street (connected by a bridge,

I had a view over the casino's rooftop toward the Ambassador Bridge.

but couldn’t get across the bridge to Detroit so stayed in Caesar’s.

Wish you were in Detroit as I said I hate paying to cross the bridge and tunnel , wish you were in detroit enjoy staying staying there  I like the point system like the dinners bath rooms so clean.Paking good new machines are good,they

Just across the tunnel (or bridge), is a wonderful experience for Michiganders.

Located in beautiful downtown Windsor on the waterfront and a few minutes from the Detroit-Windsor tunnel and 8 minutes from the Ambassador bridge.

WE could see the Ambassador  Bridge and it was very nice to see at night.

We eat there every time we visit the casino.The casino is located close to the bridge and tunnel from Detroit.

Always fun going through tunnel or crossing the bridge into Canada.

Very short trip across the bridge in Michigan!

Our room was clean and had a wonderful view of the bridge.

Upon arriving we stopped into the restroom at the Parking Bridge entrance.

It is worth the few dollars to cross over the border through the tunnel or the bridge to play at Caesar's Windsor.

Convenient location; sometimes a hold-up on the bridge for coming through Customs,

It was a nice day for a short trip across the bridge to Caesars.

Note: if you take the bridge to the hotel from self-park, you will have to walk through the casino floor to get to the lobby.

I was recently in the Detriot area for a jazz festival and Windsor is right over the bridge from downtown Detriot so we drove over for a night of gaming.

I expected a casino much like other Ontario casinos, I was so wrong……….

They are missing attention to details in the hotel like picking up glasses and bottles that are everywhere in the casino and just plain good housekeeping.

We got a voucher for $10 each for food at the hotel when we signed up for the casino rewards.

The casino, the coliseum, and the hotel take up a lot of real estate, so you have to walk a lot to get where you want to go.

We booked this hotel for a 1 night stay over the weekend  The hotel is directly connected to the casino for convenience.

The rooms are once again, a walk through the casino,

I got there several hours early valet, park the car my girlfriend showed up with valet parked her car we went did some visiting outside the casino.

Great parking options (Free parking in parking garage) Good options in food selection, nice to see it has a 24hr Tim Hortons in the Casino.

but you can’t take them from area to area or into the casino.

So, have to walk all they way back through the casino find a restaurant and eat.

They have a not-bad casino and that's it, otherwise I highly-recommend you don't throw your money in trash by coming here especially if you're looking solely for a hotel.

If you choose to not use valet, you can park across the street for free and drag your luggage across the walkway and about 1,000 yards through the casino floor to registration.

The casino is very clean and spacious with good slots, tables and restaurants.

Nice hotel with a large casino, very good selection of restaurants, and nice, spacious rooms.

They make you walk through multiple sections of casino and the signage is poor.

Dirty glasses, probably means poor cleaning, which means flies.

Assumption is: you know where you're going as a first timer, which leads to a poor experience and will not return.

His demeanor and attitude towards us was very poor and un acceptable.

Contributing to the poor experience overall was the early closure of all on property food and beverage.

But poor or nonexistent services and amenities has no place in the hospitality business.

They installed new shower heads with really poor water pressure.

Top Take-Away: Really poor internet in-rooms, otherwise would be 5 out of 5.

Could use improvement, dealer was not very enthusiastic to say the least and both cocktails bought and drinks from beverage bar were of poor quality.

But the casino has a very poor comp system.

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