I expected a casino much like other Ontario casinos, I was so wrong……….

Way easier than going to the bridge and walking through the casino.

They are missing attention to details in the hotel like picking up glasses and bottles that are everywhere in the casino and just plain good housekeeping.

We got a voucher for $10 each for food at the hotel when we signed up for the casino rewards.

The casino, the coliseum, and the hotel take up a lot of real estate, so you have to walk a lot to get where you want to go.

We booked this hotel for a 1 night stay over the weekend  The hotel is directly connected to the casino for convenience.

The rooms are once again, a walk through the casino,

I got there several hours early valet, park the car my girlfriend showed up with valet parked her car we went did some visiting outside the casino.

Great parking options (Free parking in parking garage) Good options in food selection, nice to see it has a 24hr Tim Hortons in the Casino.

but you can’t take them from area to area or into the casino.

So, have to walk all they way back through the casino find a restaurant and eat.

They have a not-bad casino and that's it, otherwise I highly-recommend you don't throw your money in trash by coming here especially if you're looking solely for a hotel.

If you choose to not use valet, you can park across the street for free and drag your luggage across the walkway and about 1,000 yards through the casino floor to registration.

The casino is very clean and spacious with good slots, tables and restaurants.

Nice hotel with a large casino, very good selection of restaurants, and nice, spacious rooms.

The room was clean,  well decorated and comfortable.

The room was clean and large even with a king bed.

The beds were comfortable, it was very clean, and the bathroom was great too.

We enjoyed the entertainment, shopping, clean rooms, wonderful staff and food.

Anyway not going to complain about Caesars because their rooms are always clean, people very pleasant!

Bartender addressed the issue with two tries at finding a clean glass.

The service people are great, rooms are large and clean.

The room we received was clean for the most part.

Clean and quiet room with comfortable bed.

They make you walk through multiple sections of casino and the signage is poor.

Dirty glasses, probably means poor cleaning, which means flies.

Assumption is: you know where you're going as a first timer, which leads to a poor experience and will not return.

His demeanor and attitude towards us was very poor and un acceptable.

Contributing to the poor experience overall was the early closure of all on property food and beverage.

But poor or nonexistent services and amenities has no place in the hospitality business.

They installed new shower heads with really poor water pressure.

Top Take-Away: Really poor internet in-rooms, otherwise would be 5 out of 5.

Could use improvement, dealer was not very enthusiastic to say the least and both cocktails bought and drinks from beverage bar were of poor quality.

But the casino has a very poor comp system.

Did I say hard to connect, that's only the 1st part of poor service?

it was a room with no view, no WIFI, just poor service on that aspect.

Casino rewards poor, casino staff and management treat customers like trash.

 Service is poor, no recognition of being a diamond guest with Caesars, rude check in staff, amenities in room are poor and didn't even get replaced during a 4 night stay.. was told to stay at the MGM in Detroit by a colleague, should have listened.

The restaurants, Neros and Legends, with Johnny Rockets and Tim Hortons as backup, are very good.

Do it was a little get away for her & l at this time .. so it was perfect & we ate at Nero’s also the best dinner …appetizer …we had a great waitress.

We ate at Spagos, the Cafe, Legends and Johnny Rockets, all were fine.

Entertainment and restaurants are top notch.

We had dinner at Legends and the food was tasty.

Pretty Caesars property, great food at Spago's, slot machines tight Great view  of downtown Detroit from our 11th floor room.

Spago which I had the foresight to prebook to have dinner with family was outstanding.

Good food, debaucherously awful gambling and booze.

We went out to eat, and returned to the Casino, all the staff we encountered were friendly, front desk could take some pointers from them.

It was nice to see the additional food options (Timmies is now 24hr, vending machines etc.).

Have only eaten at 2 places and both were good.

It has a great Steakhouse and an excellent Italian restaurant on the premises with other casual dining options as well.

We tried the steak place and was told 1.5-2 hour wait.

but the food and service is fair at best.

I booked my room a few months prior to the date.

The room is beautiful and spacious, the bathroom is HUGE with all of the high quality amenities, and the staff were very pleasant.

She told me I had 5 mins to vacate the room and then had security stand outside my door as i got my things onto the bell cart.

We were there three nights and had our do not disturb since up the whole time since we don't need the room cleaned in that short of a trip and housekeeping never came in, which we appreciated!

The rooms were reasonably sized, and we had great views across the river to Detroit (we were in the tower).

I was very unimpressed with the hotel room at the Augustus Tower.

We booked 2 rooms and was reassured they were connecting rooms (even confirmed with front desk when checking in)

The check in was awesome and the room was as well (except someone had set it at 59 degrees F).

Our room was clean and upgraded since the last time I had stayed at the casino.

The room was clean and I was given an extra day for free and the staff were excellent.

but now they are charging you $20.00 to check in early unless you are Diamond Status, there is also a resort fee now as well, next thing you know they will be charging for parking (good thing I take the train)  The rooms are still really clean and the staff are friendly in the casino and the security are as well but the front desk staff not too friendly.

Great location, clean rooms, mini-fridge available; quite a walk from the on-site parking lot to the check in area and then again to the room if you are in the far wing.

Room was clean, overlooked the river to the US side.

Stayed for two nights and the room was clean and well maintained.

Room was clean comfortable and we had a wonderful view of the river.

This is a great place to visit nice clean rooms,great eating places and pleasant staff and the slot machines are fun to play..A special praise for Ramona Popa who went out of her way to help with our internet connection.We will be back and I highly recommend this Hotel Casino.

I booked a very comfortable and clean room at Caesar’s for a girl’s night out.

The room was very clean, casino was clean and no one blowing smoke in your face, parking was free and all of the staff were friendly.

A sore throat for a couple of days, and have been told that the shard I have swallowed could take up to 7 days to pass (and what other symptoms to be aware of).

I requested the Augustus tower because it’s close to the ballroom our party was in.

If you like shows and gambling, definitely a place to visit.

but know what you are in for if choosing this hotel for anything other than gambling and shows

Great place to watch live shows in the Colosseum too.

Going forward I will attend whatever show I was there to see and get the hell out of Dodge asap

The long and short of it is, the casinos are great, the entertainment lively, and the restaurants seemed fine (though bars are super understaffed), and we had some great service in the in-casino restaurants,

My wife and I stayed the night at Caesars as my work was having our holiday party in one of the ballrooms.

The room and the show were amazing… Their ability to serve everyone was much to be desired!

Band was playing both nights at bar and was great entertainment.

Also, the entrance to the Friday night show was mismanaged.

We not only had great food and a wonderful DJ that had us dancing most of the evening

Though part of the Caesars Entertainment group, this Windsor outpost seems to share little in common with any of it's Vegas stablemates.

You’ll get a coloured bracelet for each day……just show it for all entries that day.

I love spending time there and watching the shows and the bands they have are always top notch and very entertaining and the beer is always cold

but not least enjoy world class entertainment.

Great service, great accommodations, great entertainment.

Found resort staff to be very friendly and kind.

I got lost so many times and each staff member was very kind in directing me.

Thanks to the staff of Caesars Windsor fo making our trip and enjoyable on.

I love a good sitting area and while there’s only one chair it has this cute little writing desk with it so I was able to do some work while admiring the view.

but dated and the service we received from the staff was great as expected.

They could teach your staff how to welcome people!

Service is always great, the staff are friendly and helpful.

Rooms are great and the staff are wonderful.

Caesars Windsor

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And it was worth every penny to leave the concert and be in bed within 10 minutes.

Following the concert, we were back in our room within twenty minutes, which was superb.

I was meeting up with friends for a concert at O2.

The only disconcerting thing was while we were at the concert they came in and did a turndown service where they put slippers by your bed and a mat, I did find this slightly intrusive to be honest and was glad I had made use of the safe to store our valuables.

Myself & my friend stayed for one night at the O2 Intercontinental whilst we attended a concert at the O2 arena.

The Hotel as its own access directly into the 02 ideal for getting away easily at the end of the concert, no queuing for taxis or river boats.

This is definitely one of our favourite hotels and is in the perfect spot if you are going to a concert at the 02.

The staff are really helpful and the location is perfect for the concerts at the 02.

We stayed after a concert at the O2 and it’s one of my favourite hotels.

She also organised for my chair to be stored while we was in O2 concert Thursday 9th 
Once we had been up to the room we went to the bar where we was greeted by Chris who was lovely and extremely helpful n she found us a table for my wheelchair n moved a chair for me n took our order for drinks .

Lovely hotel , great setting on the Thames and quick link to O2 for concerts and after event drinks.

First visit to this hotel as a friend and I were attending a concert at the O2 so we thought it would be super convenient to stay here as the hotel was connected to the O2.

Good location for O2 concert attending with good access to the O2.

We will hopefully be returning when the concert is rescheduled.

We stayed in February for the SuperM concert.

This would be a perfect stay for people going to a concert at the O2 who have plenty of spare cash! !

I stayed here for 2 nights, to attend a concert at the O2 Arena.

First time I stayed  at the O2 for the Script concert.

Stayed for one night for a concert at the O2 and so glad we did.

If I’d have had to pay I would have definitely asked for a refund.

I complained at the desk on check out and they did remove the car park fee from my stay which I am grateful for and I think is fair as  I still have to pay the parking fine which even if I pay within 14 days will be £20 more than the parking fee.

Only downside is it’s very limited parking and the cost is £40 for overnight if you are lucky to get space.

Extremely unhappy considering we paid for a 5* - you’d get better kindness from a receptionist at a lower star hotel.

To avoid it being ‘complicated’ I agreed to pay for the afternoon tea which could be deducted from the amount paid and the balance paid back to us.

I am sure they put the prices up because I wasn't expecting to pay quite that much when I booked.

The 5* hotel I paid £300 for one night for a birthday celebration was very disappointing.

but we paid a lot for a generally unsatisfactory experience.

Very poor Hotel Service nothing more to say, there are better Hotels available with more competitive rates, refill room water missing, coffee machine broken, beds sheets not changed when requested, in general poor quality service, we had to ask for everything……

This is pretty stingy given the cost of the dish is only GBP2 more than the next most expensive (included) item on the menu.

although half price - still expensive for little ones.

but for the price you pay to stay in such a luxurious hotel, it is not worth it.

It would have been preferable to have the price of parking included in the accommodation given the cost of the rooms,

Would I pay extra for Club Intercontinental- probably not!

Sadly the price of drinks in the bar let it down a bit!

Great cocktails and a brilliant view over Canary Wharf.

Very helpful and good service both in restaurant, in the gym and regarding the rooms.

I did use the Gym and Heated swimming pool and jacuzzi  everything was brilliant I did go out for dinner when I came back there did a nice turn down with lights and fold the bed..

but mainly the food area who helped me the whole time that I was there.

The Market Brasserie offered delicious food and excellent service.

Breakfast food was outstanding ,but very little room between tables .

He eventually came by and subsequently provided me with the food I’d originally requested.

Our room was excellent and so was the service throughout the facility, except when you ordered something from the menu at the club; it took too long to get the order.

Lunch options were great and the cherry on top was the spa!

Talking to people in a short manner - it spoilt the whole trip for me and my daughter who came for an event and are paying guests of the restaurants

Room service is a must and the menu is delicious.

The food in particular is excellent both for dinner and for breakfast.

The quality of the hotel, staff and food was exceeded my expectations.

One flaw about the hotel  was the food it  was OK

The rooms were tidy at all times and the location was perfect since we were at the O2,

I got card my room card quick My room was on the highest floor.

The plus sides were the availability of the room well before the 3 pm schedule.

We also enjoyed our visits to the Club Room.

Our room was large and very comfortable with a large bathroom with a shower and bath tub.

Prior to booking a room, I attempted to contact the hotel front desk to make an inquiry about my potential stay.

To be totally fair,  my stay in the hotel was very comfortable in a very modern room with good facilities - no issues with that at all. .

The conference rooms were set up well and in close proximity from each other and clearly sign posted.

The hotel is first rate, rooms are brand new - everything work - took me a moment to figure out the coffee machine (pods)

I have a 4 star rating because of the incredible politeness and cheerfulness of the staff and the quality and cleanliness of the room and public areas.

The Kingsize room was spacious and all areas of the hotel were very clean.

Iulia took the time to ensure I was updated on room timings, availability, and that I was looked after during my wait.

Our room view of the river and city was wonderful.

Tea was nice we had the vanilla tea which was different for tea as even at the Shard they never had vanilla tea as an option.

The best hotel I’ve ever stayed in much better than the shard!

but for half the price (also better views than the shard)

He liked the look of the Shangri la hotel at the Shard as he really wanted 'penthouse' views.

Short walk to the tube, just a few minutes to the Shard.

We feel this Hotel is on par with the Shard

Perfect location to get to the shard, the o2, borough market.

Drinks etc after show
 could be pre booked .

Also hotel is connected to the O2 arena which is great if you are seeing a show there

We only booked a one night stay to go to the ABBA party at the O2 a great venue for that as the hotel has a corridor straight into the venue .

The hotel was fantastic and had it's own pathway to the arena.

The hotel was very busy as there was a big show at the O2 so there was a queue for check in of about 20 mins when we arrived

Stayed recently with friends for a show nearby and would say very good hotel, most comfortable bed I have ever slept in,responsive staff and spotless clean, only one negative hand sanitisers  were not filled and they really should all be full

We stayed the night for an event at the O2 - perfect for a short easy wander back to comfort after a late show.

Super handy for the O2 if you are attending a show or just for shopping and many if the other fun things to do there!

We stay here as so close to the O2 which makes seeing a show so easy and fun.

It’s great not to have to brave the elements when heading out to a show, and it makes you feel safe when returning to the hotel late at night. I have to say, despite just a few little niggles, we really did enjoy our stay and we had an exceptional evening next door at the O2, which we capped off with an incredible drink (or few!)

Following this we had Marlene with the magic fingers and heart who gave my mum the most relaxing and calming massage she has ever had, she smoothed out her sore back and problematic shoulder which she been suffering from for a while as she’s a chef.

We had been to the hotel for a spa day that had been gifted to us so thought we would return for our anniversary weekend which coincided with a show my husband and son were attending at the O2.

We took breakfast each morning in the Market Brasserie restaurant, adjacent to the Clipper Bar and across from the Arora Ballroom.

I have just stayed for one night with my child, we went to see a show at the 02 and thought the international 02 would be the perfect base and it was.

, Sharps Pixley, St Pancras Gardens, The Magic Circle, Great Marlborough Street, Kilgour French Stanbury, Lady Row Bespoke Ladies Tailor, The Cartoon Museum, Sanook Spa, The Card Shark Show, Private Cinema at Courthouse Hotel, Markfield Beam Engine Museum, Queen Victoria Monument, Fitzrovia Chapel, Thomas Cubitt Statue, Burdett-Coutts Memorial Sundial, Huntsman and Sons, Susannah Lovis Jewellers, Agnew's, Hansuje, All Saints Margaret Street, Cannons (West End), The Warwick, Belle Cour Beauty Salon, Cleverley, Handmade Mysteries - Poppa Plock's Wonky Workshop, Happy Socks, Getty Images Gallery, Next, Hamleys, London Cookery School, Special Overseas Club, Sophie Tea Art, Azza Fahmy, Liberty London, Gucci, Movida London, I Can't Sing!

We had tickets to a performance next door at the O2 on 23rd December (which sadly ended up cancelled 20mins before showtime), so we chose this hotel based on its close proximity to the O2.

The hotel is beautiful, one of the best we have ever stayed in and the location is perfect for a show at the O2.

Due a an event booking all parking it was left to us to park in the arena facilities.

If you’re not at the O2 for a show then I can’t see the value of this hotel

Great overnight stay for a show at the o2.Shame the spa was fully booked during our stay so can't comment on that.

The spa itself is more of an afterthought, hotel reception and spa reception are very good.

The massage itself was OK at best, I have certainly had better.

We also used the spa facilities which are lovely.

The leisure club / Spa is very good and free to hotel guests

We have been really well looked after in all F&B Outlets and also enjoyed the steam room and jakuzzi.

Next I see her a bottle of champagne on me
An also showed me around the lovely spa an packages to book I’ll be back

I booked an Aromasoul Scrub and an Urban Longevity Facial.

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