The Shard hotels with review highlights
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Search Result for “Restaurant the shard“ in London

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Bromley Hill Kent, Bromley BR1 4JD England
Bromley Hill Kent, Bromley BR1 4JD England

The Bromley Court Hotel

4

2230 reviews

Trip advisor
restaurantthe-shardroomcleanlinesscomfortable
 - but on both occasions the sandwiches are a bit stale or heavy.
 - The overwhelming smell of fish presumably from afternoon tea was horrendous.
 - Filthy carpets, dated old rooms.
 - On arrival at the hotel is was clear that fish was being served at a function and the smell was overpowering in the lobby, lift ,corridor and the room.
 - There was a smell of damp in the room,
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 - The hotel is clean and the room comfortable with a lovely view across to the shard far in the distance.
 - We had a great view from our bedroom of London Sky Line that included the Shard, the Eye, etc.
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 - had the privilege of being placed at this hotel through work, can't fault the service and cleanliness.
 - The hotel was clean and staff very friendly.
 - From the off, we were impressed by our welcome, the friendliness and efficiency of the staff, the hotel's cleanliness and also the covid safety precautions in place.
 - Room is very comfortable and clean.
 - Nothing was too much, he went out of his way to ensure we enjoyed our meal…service was impeccable, we were treated like royalty.
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 - We were rerouted to the Amelia Room for dinner as the hotel had a couple of big events on.
 - The room was gorgeous with both a bath and a shower.
 - We were particularly impressed at how well our room was serviced, leaving us reassured that every precaution was taken in these difficult times.
 - Room is very comfortable and clean.
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 - The public areas are spacious and welcoming, the bed was very comfortable, I had great water pressure in the shower, the towels are as big as a car, and the TV reception was perfect.
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 - Room is very comfortable and clean.
 - Bed and pillows all comfortable which is always important.
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 - The second night we did phone reception and asked them to do something.
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 - I was told there was an issue with the chef on the phone and that a buffet would be offered to residents.
 - WiFi was variable - it's patchy at times and incompatible with my business VPN, meaning I had to use my own mobile hotspot most of the time.
 - but there was no information in our room - not even fire regulations as far as we could see - so we had to continually make calls to reception.
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 - The cleaners started early too and shouted at each other in the corridor.
 - On arrival at the hotel is was clear that fish was being served at a function and the smell was overpowering in the lobby, lift ,corridor and the room.
 - However the noise from the corridors is awful and you'll find it difficult to sleep ith doors banging and people walking past at all hours.
 - Room 405, I understand to be problematic to previous occupants as there is a graffiti of the room number by the corridor.
 - The rooms and corridors are the biggest let down.
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 - I did a 3.5mile run to earn the burger.
 - Had a wonderful Sunday lunch at the restaurant.
 - We had a spectacular dinner Tuesday night with two invited friends, and they were so impressed that they are inviting relatives to dine with them there later next week.
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 - What a surprise the restaurant was.
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Phone number icon+442072787871
56-60 Guilford Street Bloomsbury, London WC1N 1DB England
56-60 Guilford Street Bloomsbury, London WC1N 1DB England

The President Hotel

3.9

3797 reviews

Trip advisor
restaurantthe-shardstaffroomcleanliness
 - Spent 10 nights in this hotel, the cleanliness and house keeping were acceptable.
 - A really good size and very clean.
 - Perfect location, friendly staff, very clean.
 - Staff were friendly, and the rooms were clean.
 - The rooms are functional , clean and comfortable
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 - Check in was done through an app and I could even open my room door with the app, something really new to me
 - The room was perfect.
 - The hotel and room was great.
 - I stayed in a twin room which was good in size and bath was new with shower enclosure.
 - Staff were friendly, and the rooms were clean.
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 - lots of restaurants and Cafes, public transportation nearby.
 - but adequate menu.
 - Location: The hotel is several minutes walking from Russel Square tube station, and there's Waitrose and several restaurants in the nearby mall.
 - Easy check in, room facing Russel square , no issues with room bed comfy, Nice large bar area Breakfasts was well organised dining room very comfortable micely spaced out food was excellent catered for everyone
 - We had dinner at the bar , the burgers are delicious.
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 - but excellent, no need to queue at the reception for checking in.
 - They’re friendly, approachable and eager to cater to your every need.
 - Perfect location, friendly staff, very clean.
 - Friendly helpful staff.
 - Staff were friendly, and the rooms were clean.
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 - but I can see the Shard building.
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 - but the nice cold lobby is a deception from the reality of the rooms. Hot.
 - Mix of hot or cold breakfast .
 - our breakfast was no better, I changed my fork 4 times as they were covered in stains, the breakfast was either cold or burnt, safe to say we won’t be returning to this hotel in London
 - They are,in my opinion, near to cold.
 - but hot food was cold basically room temperature which ruined my stay as cold baked beans and cold eggs are a bad start to any day
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 - As I returned to the room a member of staff saw me and I asked if he would stand in the hallway and hear first hand the racket.
 - Corridors a bit dated.
 - The corridors etc were dated and needed a pit of a spruce up,
 - Maintenance need to fit soft closes in the door as all night you hear doors slamming The corridors and carpets need a revamp likewise bedrooms BREAKFAST - Excellent choice of food
 - but be aware the the rooms and upper hallways are not quite as modern.
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 - Also considering that the room was not cleaned the whole day while a please clean my room request was on the door.
 - Sure enough, a camp bed arrived, converting a small twin room into a crowded 3-bed room, so crowded in fact the wardrobe doors couldn’t be opened.
 - The doors have an automatic closing system and the knocks are not avoided by the cleaning staff, causing ''door slamming'' that make it impossible for those who need to rest to sleep. Unfortunate.
 - however, someone in the room next door having some sort of bronchitis attack or something and the constant cough was a) loud and b) stomach churning.
 - I opened the door (room 611) to the terrible smell of stale sweat.
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Phone number icon011442038720681
Montpelier Row Blackheath Village, London SE3 0RW England
Montpelier Row Blackheath Village, London SE3 0RW England

The Clarendon

4.1

3305 reviews

Trip advisor
restaurantthe-shardstaffroomlocation
 - Good food, reasonably priced drinks.
 - Friendly staff, tasty breakfast, central location near to train station and Greenwich Park.
 - Excellent services: friendly, and thoughtful; rooms and facilities are very good with an excellent food offer available at the bar, main restaurant or garden.
 - Lovely evening meal , quite slow service
 - Food good
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 - but was just told not all rooms have been renovated!
 - The hotel needs updating, it is looking tired and stuck in the 1970’s.
 - .if the hotel has a fault,it's with the parking conditions,residents should have priority over visitors.! !
 - but the hotel looks like coming from the past and has not been updated in a long time.
 - There was no fan in my room in very hot conditions.
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 - Once you got out the shower you had just enough room to stand on the mat, as the sink, toilet and opposite wall were inches away from you.
 - The rooms was baking when we got in there and all they had was a fan on the wall to compensate the extreme heat.
 - When we were checking out I told the morning receptionists that a bracket on the wall in the bathroom was loose and all it needed was the screw tightening up the response was low I thought why bother.
 - However the worse thing was the scratches heard in the walls god only wonders what that was.
 - The mattress was too soft for us and there is no air conditioning ( a fan on the wall )
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 - Good value for a good London location.
 - Great hotel and location.
 - but the loved the garden, location and the fabulous staff.
 - Friendly staff, tasty breakfast, central location near to train station and Greenwich Park.
 - Location is great as you can get to many travel routes, the view is great also.
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 - We found the staff friendly and accommodating, the room clean and adequately stocked, the breakfast delicious and the late night bar and entertainment enjoyable.
 - Very clean, big room.
 - Charming hotel, with clean and comfortable room.
 - Super Friendly Staff, nice location and free parking and breakfast in London is a big plus, its and old hotel and some rooms are harder to get cases to,
 - Cleaning room every day.
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 - We found the staff friendly and accommodating, the room clean and adequately stocked, the breakfast delicious and the late night bar and entertainment enjoyable.
 - Helpful and friendly staff.
 - The staff are brilliant, very friendly and helpful.
 - Friendly staff, tasty breakfast, central location near to train station and Greenwich Park.
 - The main asset here is the Staff, they are friendly and very helpful.
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 - Tiny bathroom.
 - Bathroom so small that the door wouldn’t even open fully as it collided with the toilet.
 - although bathroom very small.
 - The bathroom basins are too small for someone that wet shaves.
 - but we had an old metal window that you couldn’t even shut, some very dubious stains in the carpet and wall and the bathroom was very small and dingy.
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 - walking distance) and you are very fast in the centre of London (LONDON Bridge/The Shard/Tower Bridge/London Eye . ).
 - Close to Blackheath Station so good link to London Bridge station for our lunch date at The Shard.
 - Very handy for Blackheath Station to London Bridge and Borough market and the Shard.
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Phone number icon+442073736000
140 Gloucester Road, London SW7 4QH England
140 Gloucester Road, London SW7 4QH England

The Bailey's Hotel London Kensington

4.3

3873 reviews

Trip advisor
restaurantthe-shardstaffroomlocation
 - Perhaps this was a sore sight, because now they found a room for us by 1100.
 - I was with my family, clean, spacious room, good bathroom.
 - Add to it nice and clean rooms, excellent service and a courteous staff.
 - I stayed here last week for work in a single room.
 - The room was air conditioned as well which was a must for this trip given the crazy weather everyone is having.
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 - but it was not repaired or replaced until that evening when we called the front desk again, and the night manager himself came to fix it.
 - I spoke to the receptionist and said I wasn’t happy, and would like to talk to the manager.
 - When I asked to change room due to the loud music from the function room just opposite my room, the manager said it has always been a quiet room, he agreed that “I stayed in the wrong hotel at the wrong time”.
 - The duty manager assured us that the air con wasn’t working due to the ‘environment’ which is absolutely rubbish, and assured us the hotel was full.
 - To be fair, this review is primarily about Mohammed the manager, many other employees were very kind and apologetic about his behavior, and said that they hate him and he’s the worst.
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 - The room had the window sealed up and basically blanked out.
 - The heavy curtains ensured darkness for sleeping.
 - but the sound of the ventilation from other buildings prevent us from opening any window.
 - but could hardly see through the dirty windows.
 - This is an honest review and I hope the hotel takes note about the curtains.
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 - The first impression and the first face you meet at at hotel generally gives you an indication of the service/staff attitude.
 - We informed the desk the next day,
 - Excellent staff and service, very near to the buss station, the only negative point is that don’t have all day room service! !
 - Add to it nice and clean rooms, excellent service and a courteous staff.
 - The staff were very pleasant and helpful.
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 - Excellent staff and service, very near to the buss station, the only negative point is that don’t have all day room service! !
 - There is a variety of restaurants just across the street and of course a nice bar at the hotel itself. Excellent!
 - There are pubs, restaurants, and many services in the across the road and in the vicinity.
 - Convenient to lots of great restaurant options.
 - Staff is busy setting up for lunch by 10am.
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 - I had to call the reservation's number and the woman on the line quickly found my reservation.
 - The room seemed ok at first glance, after dropping our bags and going straight out and returning pretty late we went to our room where I plugged in my phone to change in one of the wall sockets.
 - The sound-proofing with the room next door was almost non-existent and we would hear every word when the people were on the phone. 7.
 - I call that lazy, or selective, housekeeping.
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 - In all, except for a great location, I was very happy to leave upon check out.
 - excellent location next to the metro, very good neighborhood!
 - The hotel is in an ideal location right opposite Gloucester Road tube station.
 - We were there during the Queen's funeral so our location allowed us to get around easily given the influx of visitors during that week.
 - Great location right across the street from the Glouster Rd tube station.
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Phone number icon+442072442255
25 Courtfield Gardens, London SW5 0PG England
25 Courtfield Gardens, London SW5 0PG England

The Resident Kensington

4.7

3703 reviews

Trip advisor
restaurantthe-shardstafflocationcleanliness
 - It is beautifully maintained, spotlessly clean and very comfortable.
 - Room was immaculate and spacious.
 - The bathrooms are spotless and serene, fixtures and amenities are of a very good quality.
 - The staff is warm and responsive, the rooms are lovely and so clean, and the neighborhood is terrific!
 - The bathrooms are clean and modern.
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 - There were few minor issues with the room, such as the mini-fridge not being cold enough,
 - The floor in the bathroom was very cold,
 - Unfortunately this was not possible in the bathroom, which was incredibly cold!
 - We couldn't get the heater to work though, so it was a little cold esp since it was winter.
 - The only thing I would suggest is for there to be breakfast options within the hotel and probably to install a heater in the bathrooms as they can quite cold during the winter months.
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 - Location on a quiet street a short walk from Earl's Court Tube station.
 - The location is also great being only a block from the London underground.
 - The residence is located in a beautiful middle-class area of London, a few steps from the subway.
 - Great location, short walk to Earl’s Court station, restaurants and shops.
 - Location also excellent easy walk to underground, M&S food, other eateries, shops, quiet and safe.
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 - Go for a walk from Tower Bridge (district line from Earl's Court will take you to Tower Hill) crossing to the bank opposite the Tower of London, to take in Borough Market, the shard, the Golden Hind and walk right to Westminster and get the tube back home.
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 - The staff was exceedingly helpful and friendly.
 - The staff was super helpful and friendly, able to answer all of our questions and provide great tips on getting around and enjoying London.
 - but not least, everyone at the hotel was extremely helpful and pleasant to deal with.
 - And that's what happened in my Deluxe room and thanks to the whole staff.
 - everything is perfect, from the welcome drink to the availability of the staff and their kindness.
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 - There was a great bakery/coffee shop across from the tube and a lovely pub on the corner.
 - Great location—good restaurants within 15-30 minute walk (Phillies for breakfast, Tendido Cero great tapas).
 - Great location, short walk to Earl’s Court station, restaurants and shops.
 - Location also excellent easy walk to underground, M&S food, other eateries, shops, quiet and safe.
 - There are many shops and restaurants in the area as well as a Tube station which is easy to navigate.
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 - They were very noisy early in the morning and late at night and constantly going into eachother’s rooms, banging doors etc.
 - Also the door to the room needs more sound protection; it felt like people outside were in our room.
 - The only downside is for anyone mobility-challenged, as it does take a few steps to get to the front door.
 - The hotel slipped a note under our door saying the housekeeping staff needed to invade our privacy every 24 hours or a manager would.
 - but there was a lovely patio that we could open the doors up to which helped make it feel more open.
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St Katharine's Way, London E1W 1LD England
St Katharine's Way, London E1W 1LD England

The Tower Hotel

3.9

3699 reviews

Trip advisor
restaurantthe-shardviewroomlocation
 - We had a double room which was comfortable.
 - Great view from some rooms though.
 - Stayed here for the London marathon in a suite, the location was perfect and the room was quiet and had everything you would need.
 - Check in easy and well managed, cleanliness of hotel excellent, all elevators working and quick, breakfast excellent, views amazing and balloons and cake delivered to our room for our daughters birthday.
 - I liked the electronic communication of 'do not disturb/please clean the room'.
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 - Without a doubt this is the best view from a hotel window we have ever had, Tower Bridge, The Shard and the a view of the Thames.
 - The hotel is ideally located for the Tower of London and the Shard.
 - Before we knew it, we got automatically upgraded to a new room with an amazing view on the Shard and Tower Bridge.
 - Large hotel with great views of Tower Bridge and then the Shard in the distance from our hotel room.
 - We love the location and our room had a stunning view of Tower Bridge and the Shard.
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 - Family room on lower level was very poor, tired and dated.
 - very very poor if we had known we wouldn't have booked our stay there.
 - Thought we had left poor service behind in Northern England - not so.
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 - but you could spend your entire trip waiting on lifts and when they do come don't expect there to be space for you.
 - Long waiting time in front of The elevators, we had to step stairs!!!!!
 - would not advise trying to get a cab from the Hotel, was 45 minute wait.
 - but you can easily wait 5-10 minutes at busy times and it's enough to be properly annoying.
 - Hotel reception not responsive to requests to deal with repair in room - locked wash hand basin for duration of 4 day stay Slow to allocate room chosen and paid for ;had to wait in another room while issue was supposed to being resolved
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 - Setting was lovely overlooking the marina .
 - It is near everything and has the best view in London.
 - Great view from some rooms though.
 - Views are amazing.
 - Check in easy and well managed, cleanliness of hotel excellent, all elevators working and quick, breakfast excellent, views amazing and balloons and cake delivered to our room for our daughters birthday.
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 - It was cold, concrete filled, shabby, dull and dank.
 - A call to reception and we were told the air con was off as it was too cold!
 - When we came back, our rooms were so cold, I couldn’t be in it.
 - The bathroom had broken tiles, damaged bath front board and the sink cold tap leaked.
 - Our shower had a temperature regulator problem, so went from cold to boiling hot in seconds!
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 - Great meal deals in the week too now including beer.
 - We also ate in the restaurant and ordered room service - all very good.
 - The Restaurant Vincinity, staff excellent and we had very nice and tasty food, recommended eating there.
 - Did not seem interested with my booking request for nice room with bridge view, food and cleanliness was excellent and room was serviced well each day.
 - Wonderful view of Tower Bridge when you’re enjoying the restaurant.
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 - but the shower in my room was broken.
 - Some broken handles on the hot breakfast trays so were too hot to use
 - All the drawers either had missing or broken handles making them useless, the safe was broken and the bathroom in dire need of having some money invested in it with its broken and cracked tiles. .
 - The bathroom had broken tiles, damaged bath front board and the sink cold tap leaked.
 - Rooms are tired and I and I had to change as shower was broken and air con did not work.
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 - Arrived in the early evening to the hotel, great location
 - Otherwise a fabulous location and restaurant/bar looked busy
 - And The Location is great! !
 - Stayed here for the London marathon in a suite, the location was perfect and the room was quiet and had everything you would need.
 - We stayed here for 2 nights, hotel well located and easy to travel around.
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 - It was cold, concrete filled, shabby, dull and dank.
 - Breakfast whilst plentiful wasn't best quality, bread rolls were stale, no vegetarian sausages (did ask).
 - It gets better when we arrived at the room - the bath was filthy.
 - This resulted in a stench coming from the drain in the bathroom and the damp smell ended up permeating our clothes.
 - During our first night the room's smoke alarm activated twice due to someone smoking in an other room !
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Phone number icon+448715279286
9 International Square, Montfichet Road, Stratford City E20 1EE England
9 International Square, Montfichet Road, Stratford City E20 1EE England

Premier Inn London Stratford hotel

3.8

3386 reviews

Trip advisor
restaurantthe-shardstaffroomlocation
 - Staff were great
 - Minimal staff available.
 - Perfect for The Westfield Centre which is Amazing.All staff friendly at hotel lovely buffet breakfast, could have done with more plates,bowls & Mugs
 - The service we received from the staff was very good , all mostly friendly and cheerful .
 - but this stay was far the best from the rooms to breakfast and staff and location was fantastic!
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 - I email and email (I cant get through on the phone it just rings out).
 - I had a couple of accessibility questions before my stay and found it difficult to speak to anyone as I refuse to pay 13p a minute to call customer services.
 - We rang reception who said it was working perfectly for her downstairs… it should be advertised as wifi in reception not in rooms if that is the case.
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 - A few weeks before our arrival we rang Reception to check the state of the Aircon .
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 - Restaurant on evening was scrumptious lovely food ate here 2 nights out of the 3.
 - Having said that we opted for the meal deal and found the food adequate , think up market cafe !
 - Don’t think I’ve ever had food that hot in any hotel I’ve stayed in
 - We had loads of shops and restaurants around us.
 - The food at the Thyme restaurant was good, the servers were very nice people and good at what they do,
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 - The bed was extremely uncomfortable, every time a door closed our room was shook, outside noise was disturbing, air con needs a service and you cannot open windows for any actual fresh air.
 - Complained of the air conditioned is not working to the staff told that they will send some one to fix it as I'm not the only one who complained about that night.
 - but the aircon was awful, blew out hot air.
 - i stayed on the 9th floor, the rooms were unbearably hot over 30degrees, no windows to open, no fresh air being circulated, it was 8 degrees outside at the time in the evening, so no reason the rooms should be this hot.
 - but this just circulated hot air around the room.
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 - Although perfectly located, this place is really going down hill.
 - Fantastic location from both Stratford International & Stratford Station.
 - Premier Inn really need to get a grip of this situation as it's prime location deserves much better .
 - but this stay was far the best from the rooms to breakfast and staff and location was fantastic!
 - Great location and usual premier inn set up.
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 - The water was not hot.
 - It turned out to be a major water damage through out the hotel.
 - Major water leakage problem at the hotel didn't help improve our general disappointment with our stay there.
 - Hotel falling apart, public areas stunk, corridor door no longer lock, feels unsafe, room was dirty and outdated, doors banging over night, no hot water in the morning for showers.
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 - No staff at bar while waiting for checkin and check in slow, self service did not work.
 - Self check-in machines are also a little slow
 - Lifts did not work/ were slow, we chose to climb 7 floors as this was quickest Poor shower pressure Staff were fine
 - Restaurant service on Saturday evening was slow and it wasn't very busy.
 - After a fairly poor nights sleep we left first thing in the morning feeling like slow cooker beef to sit in a cafe in Westfield to “chill” literally and metaphorically.
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 - but we did eventually find it, The reception area was very poor, in fact your feet stuck to the floor as you walked across, the seating in that area was tired and in need of replacement, the whole place needed freshening up.
 - Standards have worsened since we last stayed there 6 years ago and I would suggest management investigate thoroughly the poor standards that prevail with a view to a complete overhaul.
 - The staff were a little rude and the food service was expensive and poor.
 - The TV channels and service was very poor.
 - Breakfast very poor, food almost stale.
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 - Nice view from the very large window too, on a nice day you can see the skyline, including the shard, the Gherkin and the Walkie Talkie!
 - Our next surprise was the marvellous view we had of London across to the Shard with the Olympic Stadium in the foreground.
 - but the station is right outside and as we could see the Shard from the hotel I'm assuming the city isn't far away.
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 - Lobby toilets all soiled when we arrived as we needed to freshen up from our journey before we could get into our room.
 - The room for two people was comfortable
 - but this stay was far the best from the rooms to breakfast and staff and location was fantastic!
 - Loved how the rooms were split into groups of 4.
 - Room clean,breakfast good, staff friendly and helpful, good value for money.
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Phone number icon00442073706831
33 / 37 Hogarth Road Kensington, London SW5 0QQ England
33 / 37 Hogarth Road Kensington, London SW5 0QQ England

Park Grand London Kensington

4.8

2488 reviews

Trip advisor
restaurantthe-shardstafflocation
 - Had drinks and dinner in bar/restaurant this time.
 - Overall satisfied with stay, fantastic location near earls court tube station, restaurants and fast food nearby.
 - The hotel was in a good location, a 10 minute walk to Gloucester Road which had many restaurants.
 - Restaurant inside hotel was brilliant for food and so was all other possibilities around.
 - Great location for underground from Earls Court and some nice bars and restaurants nearby.
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 - but pretty dirty ( mostly the walls, the windows and the furniture).
 - but being below ground there was no point opening the curtains and looking at the legs of the passers by!
 - but big was the suprise that our rooms where under the ground with no windows at all.
 - As in, seriously, underground basement rooms with no windows or natural light.
 - Our room didnt have a window which was the only down side
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 - Very convenient location , 2 minute walk from Earl's Court tube station.
 - Lovely location in old part away from the crowds.. friendly staff who went out their way, very comfortable clean room though a little small
 - The location is excellent in the center of south Kensington, the rooms are very clean.
 - Overall satisfied with stay, fantastic location near earls court tube station, restaurants and fast food nearby.
 - The hotel was in a good location, a 10 minute walk to Gloucester Road which had many restaurants.
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 - I would note that there was not a whole lot of space in the room to store your clothes if that is important to you keep that in mind.
 - The clothes were suppose to be delivered that night.
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 - The welcome was good also the staff were friendly and they gave me luxurious and comfortable room.
 - Overall, a pleasent stay and the staff were brilliant
 - Lovely location in old part away from the crowds.. friendly staff who went out their way, very comfortable clean room though a little small
 - Everything just as nice a before, friendly helpful staff, quiet rooms, nice amenities including The NY Times for us Americans!
 - We were impressed with the excellent service from Rohan, who helped us with kindness and a smile in everything we needed.
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 - It was only then we realised we were below ground level.
 - but big was the suprise that our rooms where under the ground with no windows at all.
 - “We have rooms on floor minus 1,” she countered, as if I should be grateful I was only one level below ground.
 - His solution was for my husband and I to sleep in our 4th floor room and for my 11-year-old son to sleep in a single room on the ground floor - which raised safeguarding issues.
 - Word of advice, if you stay here, ask to stay in an upper room as the rooms under the ground floor feel tight and akin to a bunker.
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Phone number icon00442073736030
4-18 Harrington Gardens, London SW7 4LH England
4-18 Harrington Gardens, London SW7 4LH England

Millennium Gloucester Hotel London Kensington

3.8

3310 reviews

Trip advisor
restaurantthe-shardstaffroomlocation
 - Room and bar etc very nice .
 - Turned up and room was a sauna!
 - I booked this hotel with connecting rooms.
 - The room
 - All of my guests were satisfied by the relaxed and comfortable room.
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 - although everyday it's the same menu.
 - Thanks to Aldrich from the Reservations Department and Executive Chef Frank from the Kitchen for sharing the recipe for their Spicy Bean Casserole with me.
 - Most importantly, every food and drink on your menu tasted great!
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 - Also lots of restaurants, around
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 - I called and asked for someone to take a look, waiting an hour with no one appearing and tried calling reception again
 - This ruined our night as we’re not able to fall back to sleep after the shock of the loudness that left ringing in my ears.
 - but does feel a little dated - especially the bathroom with loose towel rail, towel ring and leaking shower screen.
 - but no one answers the phone.
 - I had an issue with the booking due to a system error from the hotel mobile application that resulted in booking different to what’s been requested.
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 - The burger was rock hard and cold and the restaurant manager refused to do anything about it-he was uninterested.
 - Dinner was a disaster waiting for food and arrived cold, complained, was offered a free desert that never came, complained after waiting an hour, whole meal was offered free
 - The food was too greasy for my liking and mostly cold, my wife waited for some fresh fried eggs and these were also cold.
 - The hot buffet does not come close, the food would be cold by the time you got to your table.
 - The fridge in the room is not very cold at all and tends to come in and off over night which is a pain,
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 - Staff are friendly specially Ali and his team at the concierge always ready to help and properly guide their customers.
 - Ihad a great time eating delicious food at your restaurant.the bar manger Abdullah was very kind and helpful to customers providing a great satisfaction above all .
 - Staff generally welcoming.
 - Thank you, Gaurang, for your kind assistance of my guests' stay at your hotel.
 - The front desk staff Aisha and Ilir stood out as being excellent.
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 - Perfect location for the Natural History Museum which is why we were there.
 - And the location is very good as they could enjoy shopping and sight seeing before leaving.
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 - The location of the hotel couldn't be better, so close to the tube station.
 - Conveniently located right by the tube station, walking distance to a variety of sights.
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 - The first room we were given was a rundown hovel (room 210) with a window to nowhere .
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 - A room deep clean (walls by the window, in the bathroom, the bathroom door), housekeeping/room service regular policies and it would be 5 stars.
 - But when they use it they didn’t seal the window so the room never cooled down.
 - The curtain was hanging off the rail.
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 - Breakfast was VERY mediocre- lots of poor quality food.
 - This hotel has some very poor reviews, so I had low expectations.
 - Room was in a really poor state of upkeep, not sure how on earth the Kensington version of Fawlty towers got someone to give them four stars.
 - Our room was poor, drab and in need of redecoration.
 - was extremely poor and was not done at all for 1- 2 days, without extensive notice at the front desk.
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Phone number icon00442074792233
Royal London House 22-25 Finsbury Square, London EC2A 1DX England
Royal London House 22-25 Finsbury Square, London EC2A 1DX England

The Montcalm Royal London House

4.8

1958 reviews

Trip advisor
restaurantthe-shardroomcleanliness
 - Our room was spotless, room service was simply superb, and we slept like logs.
 - The breakfast is nice and many kinds of food.
 - Excellent place to stay, lovely room and the food was superb.
 - It has very nice sofa's, an awesome view, very good food and tasty cocktails.
 - The views and decor was gorgeous and the Aviary restaurant had the most beautiful decor and bird decorations.
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 - Not one rude member of staff all so lovely!
 - The staff were rude and no customer service except two staff Alex and Sophia who went extra miles and did not follow the trend of rudeness of the hotel.
 - A manager in the bar gave out to us and was extremely rude for sitting in seats that she had reserved
 - Only problems were a very rude Bar Manage in the downstairs lobby bar and the pool booking for children rules and the fact that the rules are not communicated in advance or consistently applied to all guests.
 - It was so funny people watching whilst we were drinking our coffee & watching the normal members of public booking in, in such a rush & sometimes rude why I’ll never know!!
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 - Our room was spotless, room service was simply superb, and we slept like logs.
 - A warm welcome with Prosecco, fantastic customer care, the best rooftop bar in town and the cleanest, most comfortable rooms.
 - A great location, with modern rooms,
 - Nice guys, Nice room and nice service for me in the midnight.
 - Excellent place to stay, lovely room and the food was superb.
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 - We had a lovely modern and clean room with a view of the shard.
 - I enjoyed the night views of London, including the Shard from the top of the hotel and the room was lovely.
 - Breakfast was up at the Aviary and it finished off our stay nicely having a scrumptious full English breakfast overlooking the city with views of the Shard in the background.
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 - Also, there was a few Stains on the carpet which we didn't expect for a 4 star hotel,
 - Housekeeping services my room was always spotless, I’m OCD so I would do my own little checks and just one night out of 7 nights I had to point out minor stains on the bedding, when I mentioned it.
 - but the room provided was dirty - large stain on the bedsheet, dust from the aircon vent stuck to the wall, hairs in the bathroom and chair in the main room and also an assortment of small debris in the bed itself.
 - Everything looked a bit old, paint was scraped off several places, cabinet doors didnt close properly, carpet had stains and so did the bathroom.
 - The room would score a 4/5 on cleanliness, there were some dusty surfaces and a sticky stain on the leather chair, the carpet needs a deep hoover as the fibres get on everything.
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 - Our room was spotless, room service was simply superb, and we slept like logs.
 - A warm welcome with Prosecco, fantastic customer care, the best rooftop bar in town and the cleanest, most comfortable rooms.
 - The staff was friendly and professional, the property was spotless and the location can’t be beat.
 - The rooms are incredibly clean and well kept, the hotel facilities are great, and the staff are incredibly helpful and friendly, especially Roul and team.
 - The room was really spacious and clean.
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 - It was a bit slow, and made weird noises a few times,
 - Drink prices far too high & roof top staff very slow to serve
 - The service was mediocre and slow.
 - It was busy because of Bank Holiday so the service in the club lounge was slow
 - but the electronic touch screen to control air con and lighting was slow and unresponsive.
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