So after a £2,000 stay we had to pay and additional £120 + VAT for our suitcases for x2 nights.

I asked him where is my second bag, he insisted there was only one bag.

even though we had paid in full on the day of arrival it took 7 phone calls to get it sorted and no real apology the worse thing of talking on phone is that the people ur talking to are not in the hotel and keep having to ring me back which in 2 cases didn't and I had to ring a day after it took from Tues till Thurs to get it done 
The hotel should have a phone line uou can ring direct at any time of day not till 6pm from somewhere else 
Then when we got back home

That was then the case for each subsequent round.

Couldn’t fault the food, or the drinks, might only niggle would be that we did have to ask for our drinks to be replaced when other reviews said they were always topping up, this wasn’t the case

I forget to write reviews unless it’s awful or excellent and better than expected, in this case it’s the latter.

After a long journey to get to the Hotel, we put our cases into the rooms that were available to check in and headed to the hotel restaurant 'Hard Rock Cafe' to have some lunch as we was all quite tired and very hungry.

On the second day of our stay, on the assumption that cleaners would not enter the room, I left my bag and purse in the room, whilst we went for breakfast.

The concierge were amazing, did not rush you had time for you, we had emailed earlier to ask if we could leave our bags in hotel before our check in at 3pm, and they knew we had requested it and they tagged our bags for safe keeping, they did same on departure too.

I have woken up this morning and realised I don’t have my bag.

Reception were kind enough to allow us to check into one of the rooms an hour early to drop off cases and allow us to freshen up before we went to Harrods for tea.

We were then kicked off the table  at 9.30 (despite there still being empty tables) just in case someone came in and wanted the table, so we moved to the bar area.

but it was on the booking 2 days prior, so as you would I asked if we could use the lounge if this was the case.

I have always said it’s not the building that makes a hotel it is the staff and this is so right in this case.

We went to the check in desk to ask if, as we were very early, we would be able to leave our suitcase at the hotel whilst we did a bit of shopping.

but the dirty pillow case was put back on the pillow on the bed

The shower stall has no metal bar to hold on in case you slipped inside, and no ledge to place any shampoo or toiletries.

however the second one was “discarded” 
The irony is that their “discard” policy applied to the package that had a very expensive $600 winter coat, while the other bag with less expensive clothing items was retained 

I have raised this to the management and I haven’t gotten any response to the fact that there may have been a potential theft at the concierge and they discarded only one bag (as per policy) and not the other 

I am extremely disappointed at the level of callousness and the poor customer service.

The food to order is very good and a well thought out selection in my opinion!

Thank Bruno and the team for a great afternoon of food and drink and atmosphere. ⭐️⭐️⭐️⭐️⭐️

Lovely smile very attentive and made me feel comfortable in the breakfast cafe.

The Cocktail Bar was good and the barmen excellent.

The Restaurant staff’s level of service is beyond any service that My wife and I have ever experienced even at 5 and 7 star hotels and resorts and believe me I’ve seen them all.

She is a great service ambassador for the Hard Rock Hotel and Cafe and wish her all the best for the future.

It was a great experience to eat my birthday dinner at the hard rock café! The vegetarian burger was delicious, the staff (especially Dario!)

Looked after by Stephanie and she recommended all the right food and drinks.

Breakfast is incredible,  lots of choice and very tasty.

Went for a bottomless brunch with the girls.

We came here for a bottomless brunch yesterday and it could not have been nicer!

Breakfast and the service in the restaurant was fantastic.

And the cocktails well they were absolutely out of this world!

Bruno was absolutely Amazing at our bottomless brunch.

There is a very nice Indian restaurant- Chourangi in the backside of the hotel and it’s food is out of the world.

He not only help us with the menu and with tips,

Came here for a birthday meal with friends and was fantastic, staff especially Zak couldn’t help enough and was attentive and friendly.

Food was top notch on all areas even when we rehearsed at funny hours you accommodate us.

Just round Hyde park and easy access to food and shopping.

Book a Rock Royalty room which gives you access to the Rock Royalty lounge, this came in very handy as my husband had an appointment to go to so I was able to stay in the lounge until our room was ready.

but I mostly got lucky with larger rooms which were very comfy.

Many thanks to Jakub who made us very welcome and organized some little gifts for our room- you made our stay just fabulous.

Absolutely brilliant stay, our room was so clean.

The staff is very nice, check-in and check out was very smooth, rooms are spacious and well equipped.

clean rooms and wide for an European hotels.

We had a booking of 80 plus rooms not one incident with the reception staff.

Room large and bed very comfortable 
Staff friendly and professional  shout out for Mindy 
Ate at cafe food lovely  large portions 
Breakfast very good with lots of choice  staff very attentive 
Very happy with the hotel Will stay again for longer

My husband and I loved the room that we upgraded on checkin and the help and advise for restaurants that Luis and Isabel gave to us, they were really friendly you can tell that they love what they do!

The breakfast set up was amazing and the rooms are nice.

Nice room with welcome drinks, and proper care and attention to make sure everything stayed just as well.

The room is fantastic turns out I'm the same height as Jay Z!

Location excellent and room was clean and comfy.

The room is spacious and the mini bar well stocked - well it was ;) 
Looking forward to the live music and dinner this evening! !

(Photo attached of the room view which was lovely

We had the cocktail masterclass included in our room package and Landi was brilliant with us and went above and beyond to include our pregnant friend.

very nice hotel ideally located
very nice hotel ideally located - beautiful rooms - great atmosphere with music in the lobby - I would go back with pleasure I highly recommend it - (hoping that Loïc du Check or will no longer be there)

but special mention should have gone to Reda, Khadija, Antonella, Shashank, Abdelrazek & Jozsef These are all such amazing employees - they make the HRH what it is!

He was attentive and friendly and could not do more to help us enjoy our visit.

So I must make a comment on the beautiful smiley gen. She couldn't do enough for me.

We were amazed, pleased and more than impressed with her and by the time we ended our breakfast we were left in awe by Laura’s dedication to her service and it was a service done with love and care.

Nasim checked us in and looked after us, she was so friendly and helpful - a credit to the hotel!

You're an asset to the Hotel and have such a beautiful, genuine, welcoming smile.

I would like to commend Laura for her excellent service and kindness.

Excellent service from Alisha on the check in desk.

Staff were fantastic,  Judit and Teresa really looked after us at breakfast,  Max at checkin counter always remembered me and was a pleasure to deal with and Leo was a true gent and always happy to help .

They were so incredibly accommodating and catered to our every whim.

The location of the hotel is great, staff very friendly on the reception desk.

The hotel’s location was great and above all the service and staff were exceptionally great.

Bruno was more attentive than we’ve ever experienced, was friendly, professional and made sure our drinks were always full.

I was served by the waiter Bruno and I’ve never been so well treated as I was for this guy.

Grace went out of her way to be extra helpful.

Our weekend stay at the Hard Rock Hotel for the Genesis concert at the O2 was fabulous, the hotel is full of Rock memorabilia and music it made our concert weekend even more enjoyable.

London Gin Safari, Royal Wimbledon Golf Club, ICON Outlet, Gala Bingo Stratford, Spa De Sal, Forest Hill Library, The Void, Westfield Stratford City, Limmo Peninsula Ecological Park, Bow Creek Ecology Park, Richmond Olympus, National Maritime Museum, Maritime Greenwich Polar Sundial, National Maritime Museum, National Maritime Museum, Laugh Train Home at the Honor Oak Pub, Gipsy Hill Tavern, Colour House Theatre, The Wheelhouse - Stephen Llewellyn Pottery, Be in Balance, ZAPspace, I Am the Greatest - Muhammad Ali at The O2, The O2, DC Exhibition: Dawn of Superheroes, Oxygen Freejumping, The O2 arena, ScreenX, London: Climb The Roof of The O2 Arena, Abba: Super Troupers The Exhibition, ATP World Tour Finals, Lotus Springs, Viva Velo Cycle Tours, Trafalgar Freehouse, Junkyard Escape Room, Wells Park, Orange Tree Theatre, Mamma Mia!

Hard Rock Hotel London

case

staff

restaurant

room

but the loved the garden, location and the fabulous staff.

Friendly staff, tasty breakfast, central location near to train station and Greenwich Park.

Location is great as you can get to many travel routes, the view is great also.

It is in a great location and has the beautiful Blackheath on its doorstep.

Also was unbearably hot and due to the corner location impossible to cool down.

Сlean room, friendly staff, quiet, good breakfast and excellent location.

We came to the area to visit family and the location is ideal .

It has a great location and the staff are so friendly and helpful.

Great location in a quaint village just outside London

Good location opposite the Heath and close to the train station.

The suite was lovely and situated it a great location by the gardens.

The Clarendon is beautifully located beside the heath, serving splendid full breakfast and offering cozy rooms.

The location was perfect as it wasn’t too close or too far from the main attractions.

but was just told not all rooms have been renovated!

The hotel needs updating, it is looking tired and stuck in the 1970’s.

.if the hotel has a fault,it's with the parking conditions,residents should have priority over visitors.! !

but the hotel looks like coming from the past and has not been updated in a long time.

There was no fan in my room in very hot conditions.

The decor seemed quite outdated and gave off a "Haunted house"vibe .

The hotel images are presenting the rooms in a very flattering light – the actual rooms and hotel overall have all aged quite a bit and are in need of a refurbishment.

Room IMO was quite outdated, desk lamp bulb didn't work and no hairdryer.

but generally hotel very tired in places, pillows are rock hard foam, bathroom very outdated and patched up tiling.

Arrived at the hotel and instantly noticed the inside decour was in desperate need of updating.

but hotel just needs a good overhaul in my opinion.

but the hotel does need updating as the rooms are very dated and smell of damp/musty.

Hotel needs updating I’n all areas, extremely tired.

We wouldn't stay here again for the price (170 pounds through booking.com), this could be a really great hotel with a little refurbishment and updating.

Room quite noisy and communal corridors in need of a refurbishment.

Am tired of being an afterthought because my diet is deemed to be 'my choice' - take a long hard look at the production of meat and the conditions your food is raised in and you would not want to eat it either.

Excellent services: friendly, and thoughtful; rooms and facilities are very good with an excellent food offer available at the bar, main restaurant or garden.

Lovely evening meal , quite slow service 

It was everything I needed, comfy bed, great room service and I love a window that opens so that made it even better.

To add there are some very good resturants across the road from the hotel which we also visited.

excellent space in front of hotel for dog walking and 10 mins walk across Blackheath Common to Greenwich Park..

although, with windows open and facing the road, very noisy), the restaurant is good, the breakfast was generous and the outdoor courtyard very pleasant.

Everything was great, from the room, to service, food and helpfulness of staff.

What a lovely stay of 5 nights from 25th July,  staff so friendly welcoming  from reception to restaurant staff  and special mention to Ken the Manager who went out of his way to tell us history of the hotel  and Blackheath Village being Northerners we loved the friendliness of this hotel🥰 breakfasts were amazing  thank you we’ll be back 🥰

The breakfast team again polite friendly the food was nice there was one young lad there very helpful asking if there was anything we needed and getting us more tea so we could carry on eating.

The food was excellent especially the breakfast which offered a wide range of good grilled food and cereals.

Good quality hotel, friendly & competent staff, and food was excellent.

That, combined with tasty food, made for a memorable day for our celebration.

We found the staff friendly and accommodating, the room clean and adequately stocked, the breakfast delicious and the late night bar and entertainment enjoyable.

Charming hotel, with clean and comfortable room.

Super Friendly Staff, nice location and free parking and breakfast in London is a big plus, its and old hotel and some rooms are harder to get cases to,

Nice area and Very convenient and central for us as we wanted to visit the Greenwich maritime museum and observatory staff all pleasant and polite room clean.

Room was clean and comfortable, reception staff were polite and friendly.

I stayed at the Clarendon as I couldn’t get into my usual hotel when commuting my son to/from uni. I booked a Crowne room which was immaculate (praise to the unsung hospitality heroes in housekeeping!!)

We paid £170 to stay in one of their deluxe rooms.

The hotel room is big with an en suit and the hotel is quiet.

although promoted as dog friendly when I first called I was told I could not have dogs in Crowne rooms.

The fans that were fitted in the rooms were ok

Would like to have bathrobes in the room and an assortment of hygiene products

beautiful traditional hotel with a stunning dining room and lovely garden too.

I booked in for one night and my room was very comfortable with the en-suite bathroom.

I had a lovely view of the heath from my room and a fan to keep the room cool.

The room and catering were up to expectations.

Breakfast was delicious and plentiful and the room, plus the rest of the hotel, clean and tidy.

The addition of ceiling fans and an in room mini fridge would make a big improvement.

Bathroom so small that the door wouldn’t even open fully as it collided with the toilet.

The bathroom basins are too small for someone that wet shaves.

but we had an old metal window that you couldn’t even shut, some very dubious stains in the carpet and wall and the bathroom was very small and dingy.

The bathroom was small and a strange shape, with the door always somehow hitting your knees.

The bathroom was small for the size of  the room and it was all slightly dated.

That said, the bathroom is tiny which isnt a problem

we recommend to change the sink which is very small.

Couple things let it down and small things like toiletries etc missing.

Bathroom was so small you could hardly move.

but bathroom was too small for room capacity, you could not open the door of the bathroom fully when the toilet seat was down.

The bathroom was small and the bath was deep

The bath was small which for me was a bonus as I am only 4'9" and was able to sit in the bath comfortably with my feet reaching the bottom!

The bathroom was very small, the door just missed hitting the toilet  when shutting,the tiles need  re -grouting  everything about the room from the dark green walls to the purple curtains was just not nice.

The bathroom only had a shower and was quite small,

Bathroom is tiny and needs upgrade (lock broken on door/ low pressure in shower)

Negatives.Stayed for 2 nights small twin room with tiny bathroom.

The staff are brilliant, very friendly and helpful.

The main asset here is the Staff, they are friendly and very helpful.

Staff professional and pleasant, everyone interested in giving guests good experience.

Friendly staff, nice hotel, beautiful garden, quiet neighbourhood.

We recently had our wedding reception at the Clarendon, we were very pleased staff were very professional and polite, breakfast was lovely.

The breakfast was good, the staff efficient and friendly.

Walking distances to church and reception.

We did report the misrepresentation at reception

Could not fault the hotel staff, for their excellent work ethic, especially the dining staff,our thanks to " Julie" and all her team.

Concerns were raised with hotel reception

Absolutely loved our stay at this hotel, breakfast was marvellous with friendly staff always going the extra mile to ensure you are catered for, we had our 2 dogs with us and it was so good to walk out the front door on to the heath

Staff were very nice, helpful and welcoming, we would stay here again.

Ideal location for concerts at the O2 and for going to the city centre.

I love staying at the Clarendon when I’m going to a show at the O2.

I have stayed one more than one visit when going to The O2 and I think that says it all.The hotel is clean and comfortable.

I have stayed around  4-5 times and is not only on a convenient bus route to and from The O2, and train service back either to Victoria or Waterloo East, I have a very comfortable stay which comes with a good buffet breakfast.

We stayed here for a trip to the O2, in fact we have stayed here for the past few years because the location is excellent.

It is a great place to stay when visiting the o2 as it’s on a direct bus route and there are plenty of taxis at a very reasonable rate.

We stayed here because we was at the o2 in the evening , very close and only £12 in a taxi .

we have stayed at this hotel on several occasions when on a mini break or going to a concert at the O2.

The 108 bus runs to the O2 every 9 minutes from outside the hotel and is a 24 hour service, we used this in the evening.

Great place to stay for London and the O2.

This hotel is in a great location for the O2.

We had a great stay at the Clarendon Hotel, it is in a fabulous location with lovely surroundings and excellent for the O2.

Stayed here as went to concert at the O2.

I stayed here for one night when I was in London for work and was lucky enough to see Hugh Jackman at the O2.

Bus pick up just outside the hotel which drops off directly outside the O2 and runs 24 hours so very useful when coming home.

Booked our stay here as we were visiting the O2 and the location was perfect for this, the venue is only 15 minutes away in a taxi.

Close to central London and the O2, and Blackheath itself is very nice with lovely shops and plenty of restaurants.

Helpful desk staff who told us the easiest bus route for the O2 , .

Great location to access the O2 and Blackheath.

Once you got out the shower you had just enough room to stand on the mat, as the sink, toilet and opposite wall were inches away from you.

The rooms was baking when we got in there and all they had was a fan on the wall to compensate the extreme heat.

When we were checking out I told the morning receptionists that a bracket on the wall in the bathroom was loose and all it needed was the screw tightening up   the response was low I thought why bother.

However the worse thing was the scratches heard in the walls god only wonders what that was.

The mattress was too soft for us and there is no air conditioning ( a fan on the wall )

although it had a wall fan it was fixed so that it never reached the bed.

We turned them off at the wall then went out and left window open to cool room.

The taps stick out across the basin making it difficult to bend down to throw water over your face and as a consequence you need to get in a contortionate position (if the proxiimity of the bath or wall allows).

You could hear the pipes in the wall making sounds all night.

There was a bath mat in a stained bag hanging on a wall.

but it was a hot night so not enough air, put on the old fashioned wire fan on the wall but it kept us awake with its clanking.

I imagine it would be rather hot in the summer as air-con not in this room only a wall mounted fan,

Room was basic and I could hear the neighbours through the walls.

There seems to be no isolation in the walls and the windows are really old fashion 1930-style single windows.

We entered the small double and the room was very hot (on one of the cooler July nights), the wall fan did not work and we found a stain on the duvet cover.

there was shower creme on the wall where it hadn't been cleaned properly.

The rooms really need updating-ours even had a fan stuck to the wall for air-con. !

but the room felt dated: the walls needed a lick of paint and the bathroom probably needs refurbishing as well.

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