In all fairness as neither my mother or I are particularly messy and I have a feeling the 'please make up room' sign had been  turned to 'please don't disturb ' so I can only assume it fell from the door and was replaced incorrectly.

The room is outside and one of the gutters opposite was clearly blocked, meaning that when it rained during the night we were woken up by the sound of heavy water hitting the walkway outside our door - I actually woke up and thought the bath was running it was so loud.

The only other problem was the inconsiderate guests in the next room who had a lovely party that involved banging the adjoining door and room door constantly and shouting at 1am.

though swinging doors and finally to our room (the place is a maze and no for anyone with a disability.

But perhaps the biggest thing was that we were not told you have to put a label outside the door when you want the room cleaned.

Leaving the courtyard, you entered the hotel through rather a stiff emergency exit door. Curious.

but our stay here spoiled an otherwise enjoyable few days in the area. The patio doors on our room were so badly corroded they did not lock and to top that we came back from a day out to find them open(!)

You just have to step out the hotel's front door for that!

We had a balcony so could open the door or put the air con on

When arriving Reception is dark and not very inviting, fresh flowers and brighter decor would work wonders, we booked a double delux room and at first glance it looked ok, the room was tired and needs sprucing up, we had a door leading onto a roof terrace where other guests have access and can also smoke as we found cigarette

Must have been a ghost going in and out of the fire door then.

Squeaky kitchen door needs fixing though!!

We both managed hotels and this is inexcusable behavior--you ALWAYS knock on the door, even if you think it's unoccupied.

The room had no windows, save for a very small window on the door.

although a 10mm gap in the door soon covers the floor with water and the water was 6 inches deep in the bath as it was slow to drain.

The courtyard was full of rubbish and the planters outside the front door had half the plants missing and were littered with cigarette

The rooms were looking shabby and gloomy; mine had cracked glass, a dirty toilet, grubby doors.

Thick layer of dust on the shower heads, dirty windows, filthy broken shower seal on the door.

The room proved to be very claustrophobic, as there were no windows, only in the door.

Staff also very rude, had a member of housekeeping barge in front of me in corridor carrying a hoover, didn’t even acknowledge me and slammed 2 doors in my face!

I had checked in early, before the room was ready and when I returned they had my bag waiting in the room for me which was appreciated as I was on the third floor and there's no lift.

Not  great for my recovery, up several flights of stairs with no lift, looking forward to a relaxing and warming bath, found room and bathroom freezing.

There were many flights of stairs to get to our room and no lift

Ruined our first trip out after COVID lockdown lift.

Our only “complaints” were that our room was on the third floor at the very far end without an elevator (and we didn’t book the cheapest room).

On arrival discovered that there was no lift and lots of stairs to room on 2nd floor!

Also there is no lift at this hotel, so If you have problems with stairs maybe consider that.

The only negative I have to say is if you stay in a room on the top floor there is no lift,

but there is no lift and a lot of stairs.

My room was on the 3rd floor, and there is no lift!

Huge disappointment with our thankfully only one night stay. Firstly on check in the room was located up approximately 6 flights of stairs (no lifts!)

but is in need of updating and frankly a bit of a face lift.

Yes, it's certainly expensive at peak times, and yes, there's no lift. However!

Be warned though, there are no lifts and the staircases are quite steep so not suitable if you cannot manage stairs.

Our room was on the third floor and there isn't a lift,

(No lifts) Unfortunately our view was disappointing, looking out over the hotel roof.

We were told when we came that there was no lift

Our room was three floors up and no lift - we were not made aware of this when booking.

[ although could not figure out how to turn off the internal wardrobe light

There are plenty of paint chips, and the spot lights on the ceiling were not sealed flush,

although the lamp had a greasy film on it, and the curtains were stained with what looked like damp marks.

I just wrote a little note to ask for some more English tea & a lamp to be fixed & it was sorted.

Our first room had a bedside cabinet missing, light in wardrobe that would not go off.

We also only had one a tiny window which meant we had very little natural light.

but not one above the desk/dressing table/coffee machine, so you were constantly standing in your own light.

However, when I turned the bedside lamp off that night I found the dimmer switch next to it which had been turned down low so we had bright lights in the morning.

You don't want to have dim eyesight at this place as the rooms and public areas are gloomily lit.

The light in the room was poor - it was dark and dingy at any time of day.

The coffee table was worse than the one that I had in my student house and you could not turn off one light unless you unscrewed it.

The only thing that would have improved the room was better lighting for putting make up on!

So perhaps that was the reason for the dim lighting!

Positives:
-great location
-lovely shower and big bath

Negatives:
-really terrible Wifi
-short beds
-small windows therefore very little natural light in the room
-not clean (particularly bathroom)
-old carpet

We had stayed in a few hotels in Brighton and this one was the most disappointing.

Our lie in was spoiled by a fire alarm - these things happen, I guess - and one of our bedside lamps broke, too.

Serious lack of lighting for reading etc.

The lighting was an issue and really difficult for applying make up.

There were no free sockets elsewhere in room - we had to unplug lamps and the Nespresso.

Quality of breakfast was great with a good range of cooked options.

We had a second reception the next day and our experience with the second venue couldn't have contrasted more to hotel du vin in terms of how special we were made to feel as well as their standard of communication.

although a bit Fawlty Towers-ish it well exceeded expectations.

Everything in the room was very stylish and worked perfectly - elegant furnishings, comfy bed with quality linens, great aircon, excellent shower pressure, great big bath sheets, lovely L'Occitane products, effective curtains, very quiet.

All the food and drinks were high quality.

Quality of food was 1st class couldnt find a single fault!

I booked a two night stay at Hotel Du Vin as a surprise for my boyfriends birthday and it exceeded all expectations.

My advice is check out some of the high quality boutique hotels.

Just didn’t deliver what you would expect from them

Whilst the staff and the level of servce are good, the quality of the food is very poor.

Breakfast the next morning and I had avocado on toast with poached eggs, it was ok, not what I would expect from this type of hotel.

The beautiful building, the decor, room quality and staff, it really is special.

Highly unlikely to return until prices change and food standards improve.

I will also be contacting trading standards and the councils licensing and environmental health departments.

The bathroom was amazing and by far exceeded my expectations.

Also, no full-length mirror - this was very inconvenient and something much cheaper hotels have as standard.

although the 3 hours sleep we did get in-between the bar closing and the sun rising were very comfortable, at £400 a night for a deluxe room, I'd expect an undisturbed night's sleep - even if it is Saturday and there's a function on.

Great quality drinks (jug of Pimms and pinot grigio blush) and lovely nibbles (cheeseboard and a side of fries).

The staff had clearly been well trained in delivering a high quality service under unusual circumstances.

but counted on an exceptional stay and quality of service.

We were well looked after from the moment we entered the restaurant.

The cocktail bar is wonderful and the terrace and courtyard would be amazing for a less rainy week!

Had a drink there and cocktails were great x brought extra tea bags so very handy

Had the best cocktails ever, made by the best cocktail genius ever - the wonderful Aaron.

On our last night we ate in the hotel restaurant and had a fabulous meal.

Dinner both nights in the restaurant were faultless as were the cocktails in the bar.

Great position near beach, shops and restaurants.

The accommodation was excellent and the food was delicious

The food was plentiful and delicious and our guests are still raving about it!

Breakfast room and food was all excellent quality and well portioned - everyone was so friendly. Literally 20 metres from the promenade yet very peaceful (except maybe for the gulls!)

The food was very good I really enjoyed, vegetarian choice available.

but I had a cocktail in the bar and it was extremely well made.

He was knowledgeable about the wine and offered me a meal option that wasn't on the menu - I was was hoping for a vegetarian Sunday Lunch

It’s a short walk to the sea front, and in a great location for all the shops, bars and restaurants .

We walked in for a drink in the bar and then dinner which we enjoyed.

Has a lovely atmosphere, food and drink: the Vouvrey, and Zinfandel in particular were great.

although the beef special was very salty.

The room was very special, our food from room service was delicious.

To top that the window was half blacked out to avoid you seeing the scores of small dog sized Seagulls and their screaming chicks who were camped on the roof 24/7 literally making it impossible to spend any time in the room, I was forced to sleep with paper stuffed in my ears.no Wi-Fi in the room, the size of which you couldn’t swing a cat in.

The noise from drunken passers by through the night woke us up several times.

Blackout curtains and only the seagulls woke us up:-) 

Can’t comment on the restaurant or breakfast as we did our own thing at the Trading post and Sourdough.

IF you’re looking for a good nights sleep book somewhere else!

My partner also couldn’t sleep on feathered pillows so we contacted reception to see if they could be changed and someone to see what issues we had with the cleanliness of the bed.

but we essentially slept in dirty bedding for 2 days, due to soiled bedding being ‘hidden’ below an eiderdown on the bed.

but it wouldn't have crossed my mind, when booking a room in this price bracket, that I would need to check we wouldn't be sleeping directly above a late-night bar.

but the prerequisite of a hotel is to provide a bed for satisfying sleep and this, unfortunately, was not the case.

We were tipsy on 2 out of 3 of the nights so managed just about to sleep through it anyway.

..the only fault with the whole 3 days was the sleep quality.

I don’t expect to pay for a room and be subject to so much noise that it’s impossible to sleep.

The room had a double bed, which should have been just long enough for me, a six foot man, to sleep comfortably.

Sleep quality was poor due to the noise of a kitchen/heating fan cycling on a off all night and hearing the next room guests urinating throughout the night followed by the gurgling pipes for ten minutes after flushing.

Just as I thought we might get at least some sleep a refuse truck pulled up right outside our window and the operator began loading it with sacks of rubbish whilst leaving the engine running.

Staying here felt like trying to sleep inside a live music venue with music banging on till midnight.

We had a fabulous meal here and Karen took really exemplary care of us - she was amazing and we absolutely enjoyed the drinks, food, ambiance and service - thank you.

I was allowed to check in early, helpful and polite reception staff.

The staff were all very helpful and friendly.

The staff were helpful and attentive and went out of their way to make you feel welcome.

Lovely staff throughout, fabulous bedroom.. the bathroom was next level.

Staff in all areas so friendly and helpful.

Once again, GG has made it such a pleasurable experience for us.

On the wedding day itself, the coordinator didnt even come to say congratulations and we didnt even receive so much as an email of thanks/congratulations after the event.

He is so friendly and knowledgeable and was also on hand on the day helping out and making sure we were happy.

The receptionist staff were amazing and so welcoming.

The location is perfect, just steps from both the beach and the Lanes, and the staff are really friendly and helpful.

The reception team are welcoming and friendly, the room was super clean and the housekeepers have a fabulous eye for detail.

The reception staff were knowledable and helpful.

In particular, Georgios the manager was efficient and charming, the perfect host.

Had Sam as a sommelier and waiter and he made our afternoon -  thoughtful and very accommodating.

The food was equally brilliant and matched the level of service.

Honestly, I can't remember every being so bowled over by the level of customer car which we received and actually turned our experience from "good" to "fabulous".

Having experienced many hotel stays throughout the UK and abroad, never has the level of client service been as incredible as our brief stay at The Du Vin Hotel, Brighton.

Hotel du Vin Brighton

elevator

door

lighting

sleep

staff

restaurant

quality

but not 2, air con didn’t work, every time u showered the floor would flood!

However I couldn’t seem to get the air con to work which meant for an extremely uncomfortable sleepless night.

but very dingy and very stuffy, I think there was a issue with the room structures as whenever someone came in and out of their rooms on our floor the whole room shook ( not being ott) also as soon as 6am hit in the morning sleeping was not possible, very loud noises in the room ( sounded like someone banging on the walls) not sure what this was but I believe it might be something to do with the plumbing.

One thing I wasn't sure if and forgot to ask around booking was if there was air conditioning as I couldn't recall seeing this.

Sadly the weather was terrible, raining hard and blowing a gale, so we didn’t get to use that :-(

We got a return bus ticket into Brighton (£10.40 for us both) which was easy to do.

Eventually they brought us an oil filled radiator!

Heaters which don’t work, seating which is dirty and torn and wet.

There was a minor issue with the heating on Friday.

There are lots of empty units on the marina, if you are expecting a buzzing hive of activity you will be disappointed.

If I were them I'd make better use of the outside terrace, with some clear plastic screening and heaters it could be used into autumn.

The room is very small and the distance between the bed and the built in shelf unit is just inches apart which means you bang your thigh every time you walk past!

My only  main gripe was the thermostat in the room switched itself on at 32 degrees in the middle of the night so I was a desiccated husk upon waking!

I'm not a massive fan of prosecco it can quite often taste a bit chemically to me,

The window didn't close properly, i had to wedge a coin in to stop the freezing draught. 5.

There were no drawer units & the wardrobe was small containing limited hanging space

You could see the curtains physically moving as the wind blew..

Bedside units consist of a three legged table, again no drawers or storage!

Having not stayed in the marina area of Brighton before, and being a Malmaison fan, I thought we should try it out for a weekend away and I wasn’t disappointed.

We found our rooms extremely comfortable and clean and had the most wonderful stay.

Our room was clean and tidy and what you would expect with a small balcony overlooking the marina.

The room itself was clean, shower was good.

Our room was really nice - very  clean and had everything we would require for our stay - Bed was very comfortable and shower was great.

Hotel is by marina and close to Brighton town centre , it’s a modern hotel and very clean with great staff who were always helpful ,  the bar had great cocktails and  food .

The hotel is clean, tidy and modern and staff all polite.

Beautiful view, friendly staff, and clean and comfortable room.

Though the room was clean and staff were friendly, the experience did not at all match the price we paid.

Overall very pleasant, everything clean, very polite, friendly, and efficient staff.

All very clean and Covid friendly when we arrived.

My room was spotless and very well appointed, so nice as a loan traveller to enjoy a large comfy bed.

Clean & tidy & look forward to my next visit here hopefully in the Spring/Summer.

We reported the issues to Reception, and the bathroom was given a deep clean the next day.

I mentioned that the lack of air con had hindered our enjoyment as we checked out to be met with a cursory’ sorry about that madam’ 
On the whole it was a good location if you don’t mind travelling into town, clean and comfortable

The cooked food menu was limited and uninspiring, the hollandaise sauce on my eggs Benedict was cold.

We then finally received our hot food at 11am after sitting down at 9.30 to find the poached eggs cold and hard boiled

but the entire  corridor leading to the room was  a maze of dirty laundry, left room service trays full of  cold food, macdonalds takeaway bags and copious amounts of glasses and bottles left in the hallway.

but ended up sitting in a dark corner, there appeared to be communication difficulties, as the continental had to be served separately first, the toast was cold, but it appeared to take in total 1 1/2 hours to get breakfast lots of re- ordering the same breakfast, in the end we had to follow another couple & ask the desk if we could check out later as we didn’t allow 1 1/2 hours for the breakfast.

By the time I was ready for my hot breakfast the toast was cold and soggy and the tea cold.

They were cold and watery, so not so good.

but freezing cold even after setting the thermostat to 25degC.

Breakfast on first morning was disappointing as the food was cold.

Soups, pasta, cold meats, cheeses, ribs, wings, salmon etc.

Only issue is it’s way out from the main Brighton shops so you have drive or get taxi as it’s too cold in December to walk 35 minutes one way.

Soup, cold buffet, choice of roast and cheese and biscuits.

5) The food was terrible, Ceasar salad was a mass of soggy gloppy lettuce, cold rubbery chicken. inedible.

We were unable to increase the room temperature and some of the public areas were cold.

although the applepie was advertised as warm, as was sticky toffee/ treacle pudding it wasn't and the centre was actually cold.

Cereal , fruit , croissants and pastry’s , yogurt , cold meats and cheese.

Think long and hard before you visit Malmaison, especially if it it cold and windy outside..

As we left I heard a couple say their balcony door let cold air in - same as ours. Co-incidence?

Unfortunately, the stairwells to the all the floors and up to reception were very cold so I would advise using the lifts where possible.

I requested a quiet room yet was given a room where everyone on the floor walked past it, thankfully the hotel was quiet.

but very noisy 

The poor girl serving breakfast was so busy and did not appear to be getting any help meaning we were left for over 1/2 hour waiting to be served 

And finally the manager refused to allow guests to watch the woman’s Euro Final in the bar even though all 3 groups of guests in there has requested it - his excuse was that it has got messy previously -  sorry it was 5:10 already and no one was likely to turn up once it has started also I am an adult so know how to behave !

Waitress in restaurant for breakfast was rude, rushed ahead when taking us to the table and couldn’t even hear what she was saying, placed on a dark table inside (stayed on the Marina for a reason) when asked to move tables was shrugged off and told the tables had to be cleaned.

although noisy, overlooking Asda supermarket and a busy road.

Walls are very thin so we were kept awake by babies crying or dogs barking or just noisy hotel customers!!

Unfortunately we were unable to get a decent nice sleep due to a high pitch electrical sound which source could not be located.

but it was sealed over from the sea air so was unable to unlock in the morning, this was quite annoying as was a lovely sunny morning trying to enjoy our coffee,  we did just use cushions from in the room in the end.

First impression was horrendous several packets of tablets on floor in entrance and very dirty lift!

but then some time after that you could hear stuff being wheeled about which I can only assume was the entertainment packing up and moving out.

but you can actually hear conversations word for word, I was embarrassed for him.

As it was, the walls are paper thin so beware you'll hear people having normal conversations even if you are not as unlucky as us to be roomed next to the loud bunch.

but it was around double that) and the sound attenuation between rooms was AWFUL.

but very noisy - guests have no regard for others, even at midnight.

The patio door, doesn’t close right in room 326 with drafts and noise being soo loud, on a particularly windy day I was worried it was going to blow in.

but once Friday hit there was definitely a loud music sound coming from somewhere.

but should neighbouring rooms decide they want to be noisy then they could be outside your bedroom door.

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