- Book a Rock Royalty room which gives you access to the Rock Royalty lounge, this came in very handy as my husband had an appointment to go to so I was able to stay in the lounge until our room was ready.
- but I mostly got lucky with larger rooms which were very comfy.
- Many thanks to Jakub who made us very welcome and organized some little gifts for our room- you made our stay just fabulous.
- Absolutely brilliant stay, our room was so clean.
- The staff is very nice, check-in and check out was very smooth, rooms are spacious and well equipped.
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- but special mention should have gone to Reda, Khadija, Antonella, Shashank, Abdelrazek & Jozsef These are all such amazing employees - they make the HRH what it is!
- He was attentive and friendly and could not do more to help us enjoy our visit.
- So I must make a comment on the beautiful smiley gen. She couldn't do enough for me.
- We were amazed, pleased and more than impressed with her and by the time we ended our breakfast we were left in awe by Laura’s dedication to her service and it was a service done with love and care.
- Nasim checked us in and looked after us, she was so friendly and helpful - a credit to the hotel!
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- So convenient only a 20 minute walk from Paddington station.
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- The food to order is very good and a well thought out selection in my opinion!
- Thank Bruno and the team for a great afternoon of food and drink and atmosphere. ⭐️⭐️⭐️⭐️⭐️
- Lovely smile very attentive and made me feel comfortable in the breakfast cafe.
- The Cocktail Bar was good and the barmen excellent.
- The Restaurant staff’s level of service is beyond any service that My wife and I have ever experienced even at 5 and 7 star hotels and resorts and believe me I’ve seen them all.
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- So after a £2,000 stay we had to pay and additional £120 + VAT for our suitcases for x2 nights.
- I asked him where is my second bag, he insisted there was only one bag.
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- That was then the case for each subsequent round.
- Couldn’t fault the food, or the drinks, might only niggle would be that we did have to ask for our drinks to be replaced when other reviews said they were always topping up, this wasn’t the case
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23
00442072624521
78 - 82 Westbourne Terrace Paddington, London W2 6QA England
- Our stayed was wonderful we had an amazing 2 days at park grand London Hyde park Rania was very helpful at reception.
- Nice reception ,Stela was amasing on reception she was friendly ,and smiling, helped me out big time.
- Special call-out to Stella & Antonio for the exemplary service provided.
- Stella alessia and Jeana were very helpful.
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- The taste of the cooked breakfast food was excellent.
- I'd want to express my gratitude to the front desk, room service, and bellman.
- Another positive is despite not much options the breakfast was actually tasty and good quality, the rooms also had good quality TV facilities.
- Breakfasts are really tasty.
- but the location is such that it is a short walk to Paddington Hyde Park, and restaurants.
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- The bathroom mirror was stained and the bottom of the shower was dirty.
- **avoid this hotel**
pros: good location, friendly staff
cons: dirty bed clothes, dirty curtains, cleaning staff came in when dnd sign was on door, broken air con unit, lift doesnt go to higher floors, cleaning staff left wine stained glasses in room 👎
- Dust, stained mattress, stained carpets, not hoovered, bathroom floor dirty, cups in room dirty we had to wash our cups with the shampoo they supply.
- Dirty. Small.
- No USB sockets and a bathroom with dirty grout just added to all the negatives at this place.
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- The room was comfortable and clean the breakfast team waz amazing and friendly I really enjoyed my stay at park grand.
- The room was good as well spacious for 2 adults in place like London
- The hotel are really nice a clean the room are so comfortable thank you for all the team
- The room was immaculate and location ideal.
- The rooms are very clean and comfortable we recommend this hotel to everyone
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- The location of the hotel is perfect , near Paddington station which is central london and you can travel anywhere from there.
- Nice stay at london paddington station.
- I like the hotel was nice and it is closer to paddington station.
- The hotel is close to Paddington station
- The hotel is situated at a very convenient place at the paddington station jeana and Sador very very helpful the breakfast was very nice the room was spacious with all amenities thank you once again We will come back again.
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- I was originally placed in a ground floor room, which apart from being very small and noisy, it was right next to the front desk!
- however the stairs were creaky and felt as though they were caving in to walk on.
- I had a room on ground floor and I could hear noise from rooms beside and from outside clearly.
- Tiny and also noisy - had to use eat plugs every night.
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- The bathroom was also even small for me as a 4ft 11inch person and only 1 small towel each available.
- The sheets and towels where filthy and had stains and there was still things on the floor from the guests before.
- Bathroom ok - towels small and barely any life in them due to overuse.
- We had to put towels by the door to stop the awful drought coming into the room.
- To be fair room was a little tired and the towels were not the best.
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- however the stairs were creaky and felt as though they were caving in to walk on.
- That room was up 2 shirt flights of stairs.
- We used a whole 2 bottles of 100ml of sanitiser to wipe down surfaces so we could our belongings on the bed side tables, table, dresser top and hand stairs hand rail.
- Found it a bit strange only one lift didn’t mine stairs from 5th Floor walking down
- but the flight of stairs is very steep and not the easiest to navigate during the night if you required the downstairs bathroom.
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- The location of the hotel is perfect , near Paddington station which is central london and you can travel anywhere from there.
- The room was immaculate and location ideal.
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- The location is very nice close to the paddington station.
- The location is very good near the Paddington station.
- I also left some clothing in my room, alerted reception immediately who said they would keep it aside.
- The management should be very proud of the team at this Premier Inn branch, exceptional customer service, especially a young man called Dylan who was absolutely brilliant - so helpful and knowledgeable.
- A big thank you to all the lovely staff at Premier Inn, Ealing
- Lovely lady Lakshmee in the restaurant so helpful.
- The staff at this hotel were so friendly.
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- This hotel is excellent for Paddington station - 20 minute drive
- Contrary to what I was told about Ealing not being close to central London, the train to Paddington station took less than 15 minutes.
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- Saw her many times busy on mobile while guests were around.
- but after a brief hold the intercom just reverts back to you with no staff available and no one bothers calling me back.
- No phone in the rooms so had to go down with a baby from the 6th floor, every time something was required.
- The rooms are small and cramped with no space, the toilet is small and cramped & the rooms have no telephone to call reception which means you have to keep making trips downstairs for any problems or enquiries.
- Although I could not cast my phone to the TV.
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- When I got in the lift to go to my room, I found the sign in the lift had been defaced with expletives and no attempt to put it right.
- While we did not hear much noise in the hotel there were several young men wandering around - and using the lifts - without masks.
- These guests refused to wear masks including in the lifts, when they could of waited for another lift or even took the stairs.
- Only 1 lift working and the smell of weed hung in the air when we used the stairs.
- During our entire stay, one elevator was not working at all.
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- Very friendly, welcoming staff, comfortable and clean rooms, good location for shopping and only a short train ride into Central London on the Elizabeth Line.
- Convenient location for our needs this trip.
- Great hotel & location we will definitely be back soon ! !
- Great location for the restaurants of Ealing and getting to the tube station.
- but prices very reasonable considering the location.
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- Limited lounge space and limited parking
- Limited spaces available
- Maybe 16 parking spaces maximum.
- The car park has limited spaces available.
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- Limited lounge space and limited parking
- Parking is limited and £10 a night.
- The parking is limited
- however, limited parking available.
- Parking is limited though.
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- Our stay was overshadowed by the fact that the curtain rail kept falling down and no one was available to help as there were several festivals going on so there was a lot of noise throughout the hotel
- Only downside is that windows can't be opened, understand why
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- The window was a little on the small side
- Shower curtains are disgusting knowing how many people used them.
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- Lovely lady Lakshmee in the restaurant so helpful.
- Great location for the restaurants of Ealing and getting to the tube station.
- Food great with plenty of choice and a very clean comfortable room.
- Plenty of places to eat and drink in the local area.
- We didn’t try the restaurant so can’t comment.
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27
011442074792266
27 Devonshire Terrace Paddington, London W2 3DP England
- Perfect
All went well
Worth the price
Staff are the best
Highly recommend
The location is really nice near padington station and edgeare road
I’m definitely coming back to this hotel as long as the price doesn’t go up
- The friendly staff is exceptional specially Maureen.
- Great service and facility
Front desk RHIAN WAS EXCEPTIONAL
Great room just need cork screws in room for wine
Love it and love location would recommend to anyone in the area.
- I stay with a great hotel and also to thank you to Muneeb he is helpful man I recommend to deal with him.
- The service was really good specially easterna she very pofession the place is amzing and love i lov e the location very well very well i stayed befor e also it was really amazing all the staff are helpful
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- This is the best hotel in London ever I am very thankful to everyone specially thanks to Muneeb he helped us a lot in everything the location and the food of the hotel is also very nice highly recommended
- Please check it out close to breakfast food and shops
- Love this place and near hotel we got some nice restaurant also.
- Bar & food is excellent ,
Peter was big help to sort out our second day stay.
- We did breakfast once at the hotel and rest at the nearby cafe
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- The room is comfortable, remodeled with good decor.
- Great service and facility
Front desk RHIAN WAS EXCEPTIONAL
Great room just need cork screws in room for wine
Love it and love location would recommend to anyone in the area.
- The rooms are always clean and have great facilities
The breakfast is always filling
Would highly recommend
- Showed me directly to the room and asked me to advise if I needed anything further
- Room was good.
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- On top of that, when the maid services your room, she actually re makes your bed and empties your bin (& steals said key).
- After we returned later on we got our key and made our way to the room and the concierge kindly brough our bag to out room around 5 minutes later.
- Having spent the day in London; and coming back to the hotel with my wife, ravi and karan not only accommodated myself with my list key how we they went above and beyond to make sure that our trip to London was not only extremely comfortable
- Later that afternoon we arrived back at reception and encountered yet another small inconvenience, in that the staff could not really understand that all I wanted was a key card for the room that had been allocated to me.
- Had to go to reception 8 times because the key wouldn’t open the door.
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- This is the best hotel in London ever I am very thankful to everyone specially thanks to Muneeb he helped us a lot in everything the location and the food of the hotel is also very nice highly recommended
- Perfect
All went well
Worth the price
Staff are the best
Highly recommend
The location is really nice near padington station and edgeare road
I’m definitely coming back to this hotel as long as the price doesn’t go up
- Perfect location.
- Great service and facility
Front desk RHIAN WAS EXCEPTIONAL
Great room just need cork screws in room for wine
Love it and love location would recommend to anyone in the area.
- The service was really good specially easterna she very pofession the place is amzing and love i lov e the location very well very well i stayed befor e also it was really amazing all the staff are helpful
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- I talked to staff about the issue 4 times and were completely unhelpful, each time saying they fixed it and if it didnt work, just call them back and they’ll fix it for real… Well, never happened.
- Was then fobbed off by a male receptionist who was rude and extremely unhelpful, would expect a certain level of customer service from a ‘4-star’ hotel, including help to find a new room instead of being dismissed with a phone number to ring myself.
- After three days of being in that room, the jelly substance was not cleaned off the phone.
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- - Booked a duluxe double room which was across the road and up two flights of narrow stairs, no lift.
- ), as there’s no elevator in the neighboring building, please make sure you’re (physically) ready to climb very narrow stairs with your suitcases, which can be a hassle -
- As well as this there was dirty laundry and rubbish left all over the stairs, one even blocked our door and you could barely get through it with bags.
- Made a pregnant woman climb 5 flights of stairs as lift broken and then wouldn’t allow us in that room so made us change
- Some you only can go through the stairs.
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- but don’t even offer space for your suitcase.
- However, unless you are traveling alone with a small carry-on, the rooms are unbelieably tiny and cramped.
- The room was advertised as a deluxe twin room when in reality it was a tiny cramped room with two single beds jammed together which in essence was a double bed.
- Luggage hold:
The “luggage storage” by the way was an unlocked closet of which the door was mostly always open.
- The room we stayed in was incredibly small with barely any space to put our belongings away.
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- Easy to reach from Paddington Station.
- It was very near to hyde park and paddington station.
- The location is very convenient for Paddington station, you can walk there in just a few minutes.
- The hotel is located very near to Paddington station and has a lot of places near by like Hyde Park, Oxford Circus and Kensington palace.
- Just a few minutes walk to Paddington station, Hyde Park,
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28
+442072787871
56-60 Guilford Street Bloomsbury, London WC1N 1DB England
- Check in was done through an app and I could even open my room door with the app, something really new to me
- The room was perfect.
- The hotel and room was great.
- I stayed in a twin room which was good in size and bath was new with shower enclosure.
- Staff were friendly, and the rooms were clean.
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- Spent 10 nights in this hotel, the cleanliness and house keeping were acceptable.
- A really good size and very clean.
- Perfect location, friendly staff, very clean.
- Staff were friendly, and the rooms were clean.
- The rooms are functional , clean and comfortable
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- As I returned to the room a member of staff saw me and I asked if he would stand in the hallway and hear first hand the racket.
- Corridors a bit dated.
- The corridors etc were dated and needed a pit of a spruce up,
- Maintenance need to fit soft closes in the door as all night you hear doors slamming
The corridors and carpets need a revamp likewise bedrooms
BREAKFAST - Excellent choice of food
- but be aware the the rooms and upper hallways are not quite as modern.
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- but excellent, no need to queue at the reception for checking in.
- They’re friendly, approachable and eager to cater to your every need.
- Perfect location, friendly staff, very clean.
- Friendly helpful staff.
- Staff were friendly, and the rooms were clean.
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- lots of restaurants and Cafes, public transportation nearby.
- but adequate menu.
- Location: The hotel is several minutes walking from Russel Square tube station, and there's Waitrose and several restaurants in the nearby mall.
- Easy check in, room facing Russel square , no issues with room bed comfy,
Nice large bar area
Breakfasts was well organised dining room very comfortable micely spaced out food was excellent catered for everyone
- We had dinner at the bar , the burgers are delicious.
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- but the nice cold lobby is a deception from the reality of the rooms. Hot.
- Mix of hot or cold breakfast .
- our breakfast was no better, I changed my fork 4 times as they were covered in stains, the breakfast was either cold or burnt, safe to say we won’t be returning to this hotel in London
- They are,in my opinion, near to cold.
- but hot food was cold basically room temperature which ruined my stay as cold baked beans and cold eggs are a bad start to any day
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- We came here via Paddington station and the tube.
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- Also considering that the room was not cleaned the whole day while a please clean my room request was on the door.
- Sure enough, a camp bed arrived, converting a small twin room into a crowded 3-bed room, so crowded in fact the wardrobe doors couldn’t be opened.
- The doors have an automatic closing system and the knocks are not avoided by the cleaning staff, causing ''door slamming'' that make it impossible for those who need to rest to sleep. Unfortunate.
- however, someone in the room next door having some sort of bronchitis attack or something and the constant cough was a) loud and b) stomach churning.
- I opened the door (room 611) to the terrible smell of stale sweat.
- In all, except for a great location, I was very happy to leave upon check out.
- excellent location next to the metro, very good neighborhood!
- The hotel is in an ideal location right opposite Gloucester Road tube station.
- We were there during the Queen's funeral so our location allowed us to get around easily given the influx of visitors during that week.
- Great location right across the street from the Glouster Rd tube station.
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- Perhaps this was a sore sight, because now they found a room for us by 1100.
- I was with my family, clean, spacious room, good bathroom.
- Add to it nice and clean rooms, excellent service and a courteous staff.
- I stayed here last week for work in a single room.
- The room was air conditioned as well which was a must for this trip given the crazy weather everyone is having.
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- but it was not repaired or replaced until that evening when we called the front desk again, and the night manager himself came to fix it.
- I spoke to the receptionist and said I wasn’t happy,
and would like to talk to the manager.
- When I asked to change room due to the loud music from the function room just opposite my room, the manager said it has always been a quiet room, he agreed that “I stayed in the wrong hotel at the wrong time”.
- The duty manager assured us that the air con wasn’t working due to the ‘environment’ which is absolutely rubbish, and assured us the hotel was full.
- To be fair, this review is primarily about Mohammed the manager, many other employees were very kind and apologetic about his behavior, and said that they hate him and he’s the worst.
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- It was an easy transfer from the airport via the express train to Paddington Station and the tube from there to Gloucester Road.
- Just 9 minutes to get to Paddington Station.
- The hotel is situated in a great location with the tube Station is right across the street and provided great access to sights of London and to Paddington station for easy access to Heathrow.
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- I had to call the reservation's number and the woman on the line quickly found my reservation.
- The room seemed ok at first glance, after dropping our bags and going straight out and returning pretty late we went to our room where I plugged in my phone to change in one of the wall sockets.
- The sound-proofing with the room next door was almost non-existent and we would hear every word when the people were on the phone. 7.
- I call that lazy, or selective, housekeeping.
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- The first impression and the first face you meet at at hotel generally gives you an indication of the service/staff attitude.
- We informed the desk the next day,
- Excellent staff and service, very near to the buss station, the only negative point is that don’t have all day room service! !
- Add to it nice and clean rooms, excellent service and a courteous staff.
- The staff were very pleasant and helpful.
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- Excellent staff and service, very near to the buss station, the only negative point is that don’t have all day room service! !
- There is a variety of restaurants just across the street and of course a nice bar at the hotel itself. Excellent!
- There are pubs, restaurants, and many services in the across the road and in the vicinity.
- Convenient to lots of great restaurant options.
- Staff is busy setting up for lunch by 10am.
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- The room had the window sealed up and basically blanked out.
- The heavy curtains ensured darkness for sleeping.
- but the sound of the ventilation from other buildings prevent us from opening any window.
- but could hardly see through the dirty windows.
- This is an honest review and I hope the hotel takes note about the curtains.
- There were few minor issues with the room, such as the mini-fridge not being cold enough,
- The floor in the bathroom was very cold,
- Unfortunately this was not possible in the bathroom, which was incredibly cold!
- We couldn't get the heater to work though, so it was a little cold esp since it was winter.
- The only thing I would suggest is for there to be breakfast options within the hotel and probably to install a heater in the bathrooms as they can quite cold during the winter months.
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- It is beautifully maintained, spotlessly clean and very comfortable.
- Room was immaculate and spacious.
- The bathrooms are spotless and serene, fixtures and amenities are of a very good quality.
- The staff is warm and responsive, the rooms are lovely and so clean, and the neighborhood is terrific!
- The bathrooms are clean and modern.
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- Location on a quiet street a short walk from Earl's Court Tube station.
- The location is also great being only a block from the London underground.
- The residence is located in a beautiful middle-class area of London, a few steps from the subway.
- Great location, short walk to Earl’s Court station, restaurants and shops.
- Location also excellent easy walk to underground, M&S food, other eateries, shops, quiet and safe.
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- The staff was exceedingly helpful and friendly.
- The staff was super helpful and friendly, able to answer all of our questions and provide great tips on getting around and enjoying London.
- but not least, everyone at the hotel was extremely helpful and pleasant to deal with.
- And that's what happened in my Deluxe room and thanks to the whole staff.
- everything is perfect, from the welcome drink to the availability of the staff and their kindness.
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- Ten minute cab ride 15 Euro from Paddington station if you arrive on the Heathrow Express.
- Conveniently located just 5 mins walk away from Earls court tube station and 7 mins walk from Gloucester Road tube station, which made it very accessible to central locations as well as paddington station.
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- There was a great bakery/coffee shop across from the tube and a lovely pub on the corner.
- Great location—good restaurants within 15-30 minute walk (Phillies for breakfast, Tendido Cero great tapas).
- Great location, short walk to Earl’s Court station, restaurants and shops.
- Location also excellent easy walk to underground, M&S food, other eateries, shops, quiet and safe.
- There are many shops and restaurants in the area as well as a Tube station which is easy to navigate.
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- They were very noisy early in the morning and late at night and constantly going into eachother’s rooms, banging doors etc.
- Also the door to the room needs more sound protection; it felt like people outside were in our room.
- The only downside is for anyone mobility-challenged, as it does take a few steps to get to the front door.
- The hotel slipped a note under our door saying the housekeeping staff needed to invade our privacy every 24 hours or a manager would.
- but there was a lovely patio that we could open the doors up to which helped make it feel more open.
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28
Nightingale Lane, Richmond-upon-Thames TW10 6UZ England
- On arrival I was surprised by being charged £115 more than my room rate without notice.
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- With the high prices the hotel charges guests do expect higher standards.
- but didn't get any newspaper but we see on our bill they charged us anyway.. 2.90 pounds.
- but the ones in charge) were far too important and couldn't even bring themselves to apologise for the extremely slow and inattentive service nor say goodbye on leaving.
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- The room is very well presented and the views out to the Thames and Petersham Meadow are superb.
- The room had a balcony with great views facing frontwards overlooking the carpark and with views of the Thames.
- My family enjoyed a delicious afternoon tea the day before the wedding, and loved the stunning views.
- Dining room very pleasant with river view plus the service was fine.
- With sweeping views down to the river and rolling countryside all around, it was hard to believe we were so near to London.
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- We were pleasantly surprised to realize that from Paddington station to Richmond, it is only a 10minutes trip on the train ,and that we could catch the bus from Richmond station to the hotel with a stop right outside the hotel.
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- I have eaten at the hotel before and it was very nice
- The restaurant was very nice and was air conditioned too with lovely views again!
- Food was superb.
- Meals in the evening are 3 course and good value
- We were regulars for Lunch and Dinners before lockdown bringing friends and family to the Petersham.
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- Doors slam easily and in the corridors of the 1st floor guests can be heard clearly, as could music from a hotel event.
- Doors continually slamming and guests shouting until 2am - not what you expect from a 4 star hotel .
- The restaurant was busy with many afternoon tea guests and others having late lunch.
- With the high prices the hotel charges guests do expect higher standards.
- Hotel guests only understandable
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- For two eggs they served half a tiny slice of sourdough and the orange juice came from a carton and was the cheapest kind.
- Yesterday for the first time we had breakfast at The Petersham Hotel in Richmond, The staff was so lovely and caring, the place is amazing and most importantly The Breakfast was so nice..
- Spotlessly clean, staff very friendly.
- Staff were friendly
- All of the staff at the hotel are professional, friendly and polite.
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- The phone and TV remotes were filthy and clearly had not been cleaned for a while which was surprising post covid.
- but the bread was stale or had been taken out of the fridge .It was brought to the attention of the maitre de who said it would be brought to the attention of the chef.
- when I noticed the person opposite me had a dirty glass, lipstick and smudges, yuck!
- You can see and smell that it is burnt so why choose to serve it?
- Very noisy due to cars coming & going & people standing below talking & smoking at all hours .Have never encountered such a rude Manager with a bad attitude as at breakfast on day one & two of my stay .My hot breakfast arrived
- Almost hit the mark had it not been for an uncomfortable night sleep.
- The 3rd and 4th accomodations are single small sofa beds extremely uncomfortable and you have the risk of having also a camping mattress.
- Our bed was horrendously uncomfortable.
- but the Hotel was disappointing and very overpriced, Couldn't even get IN the room with our luggage, no where to put it, crawled over it, put one in bathroom, could barley walk around bed, I was very disappointed and uncomfortable for a three day stay.
- but the bed is extremely uncomfortable, feels like uneven overused mattress.
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- We Would likely stay here again because of the location.
- A lovely hotel, with a fantastic location close to the theatres, Covent Garden and Oxford street.
- Location is perfect for anyone looking to shop, visit tourist attractions or looking for nightlife.
- This is great hotel located right in the heart of SOHO.
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- GETTING THERE
It's very simple to get to the hotel from Heathrow - we got the Heathrow express to Paddington station and then the tube to Tottenham Court Road (TCR).
- From Heathrow we reached the hotel via the Heathrow Express to Paddington Station and then the underground to Oxford Circus, within comfortable walking distance of the hotel.
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- Shops, theatres, restaurants and anything you need within a short walk!
- This is the place that I would think of when I want a place to rest and relax after a long day of walking and visiting places around London.
- A beautiful hotel in the middle of SOHO - A short walk to all you need of restaurants, theaters, shopping.
- From the moment we walked in to the day we left, we were treated like family.
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- There is no dining at the hotel
- No restaurant in the hotel which usually wouldn't be an issue
- There is no restaurant at the hotel
- but did not bother us: no restaurant in hotel (but you can collect drinks and snacks at reception), Soho Square nearby slightly seedy at night time, no view from room and difficult access for taxis because of lots of small oneway streets.
- Breakfast at the hotel is only in room service.
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- Food and the trains are very close by.
- The staff were very attentive and provided a complimentary bottle of wine when they discovered it was our anniversary and gave us invaluable tips on places to eat.
- I chose this hotel because it offered a room with a little kitchenette which I love having when I’m traveling so I don’t have to eat every meal out.
- Very friendly staff with awesome food recommendations.
- Shops, theatres, restaurants and anything you need within a short walk!
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- Disappointed that there was no window view for the cost, just a cramped weird courtyard on the basement level, so the room was dark and kind of gloomy The complementary cocktail hour was nice
- I would also say that the hotel is very dark.
- We had a ground floor room which was far too dark. It was in an absolute nightmare when getting ready (this is why I only gave 4 stars)
- but not too late….. definitely would benefit from black out blinds or curtains for those of us who like the dark but that’s the only mild negative 😊
- The rooms were a little small for what we paid and very dark not much day light getting in at all, the bed was really comfortable and our room very quiet.
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435 Burnt Oak Broadway London, Edgware HA8 5AQ England
- We are also unable to open the windows for any airflow which led to a rather restless sleep throughout the night.
- Hottest day of the year & aircon broken, reported 3 times nothing done and kept tripping, had to have windows open just for air next to busy main road in London which meant loud noise so no sleep.
- With four of us in a very small room and no window that would open, we didn’t sleep very well for the first two nights.
- Problems,
2nd bed not made up, I ordered a twin room,
Room hot and stuffy as window would not open
Air conditioning unit on 19, blowing out cold air if you stood by it
- The room windows do not open and not designed to open.
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- The breakfast was tasty and the service very smooth.
- Waiting at the bar, waiting for food, waiting for service.
- We are twice in the restaurant and food was well presented and tasty.
- I didn’t eat in the restaurant as I wandered up the Main Street and had an excellent meal in a Turkish restaurant.
- We didn't eat, so can't review that.
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- She did her best to find us rooms even before the official check in time, as we arrived a little bit earlier, which was very nice.
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- The hotel room size was amazing and we were blown away considering we normally stay at 4 or 5 star hotels and those family rooms are tiny compared to this.
- although all of the stay has been wonderful so far (lovely room, great location, fabulous choice at breakfast) just wanted to give huge appreciation for a lovely act of kindness by the female receptionist.
- Otherwise the room was the usual standard that you expect from Premier in.
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- but the wait wasn't too long.
- There was a around 8 people waiting to check in
- On return still not all rooms were available till 1.30am with my guests having to wait in reception.
- No one appears to know what they are doing apart from Michelle who ran round trying to ensure everyone was ok. We waited 2 hours for our meals, others in the restaurant got take-aways and one regular person told us it was the real Fawlty Towers.
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- We loved the location, convenient to Paddington Station, the tube, lots of bus lines, Hyde Park, and reasonably priced restaurants.
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- The staff we really friendly, especially the duty manager Maria.
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- Staff were friendly and check in was easy.
- She was so very kind.
- Staff friendly.
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- Firstly, our check-in experience was poor.
- Only 1 USB port lights wasn’t adequate for the room, overall poor standard.
- The toilet seat hinges broken and poor bathroom very worn.
- Hotel needs a general modernisation, Facilities are very dated and very poor.
- The reviews about the poor car parking facilities are not inaccurate.
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Great Cumberland Place Marylebone, London W1H 7DL England
