Jeana, the duty manager, went out of her way to help us with our luggage and made an exception to keep it with the hotel as 'left luggage'.

We left for lunch and when we arrived back to collect our keys the lovely Tamara spoke to management to upgrade our room for my birthday.

The manager, Xavier was professional and treated us like family.

I reported it to the hotel management who showed very little interest in helping me

The manager xavier couldnt do enough to help make the stay special.

Thank you guys it was a wonderful  stay  Jeana made my stay very comfortable   u are the best duty manager ever  the rooms are very clean the hotel is close to the padding ton station  thank you Jeana it was an awesome  stay

Had a fabulous stay and was very well locked after by the manager valan was very very good Person .would definitely recommend and would choose to stay again the next time I hope I get to stay again soon

Xavier, the Duty Manager and the Receptionists Pamela and Rania are very welcoming, professional and efficient, they always give me nice rooms and go the extra mile!

I would really like to thank Park Grand Hyde park hotel for their amazing services and clean rooms and I would like really to thank Ms. Jeana the manager duty and Mr. Valan for their quick and kind respond , the hotel rooms are being so comfortable the services is highly standard I really recommend everyone to stay at the Park Grand hotel Hyde park

And the manager Avalan was a big help in sorting me out and making sure my stay was perfect.

The manager needs to provide a good trainer for their staff.

My boyfriend and I are 19 and I find it funny that when a grown adult gets involved to sort this disgraceful action out they begin to sort it out and a manager magically apears.

I had a lovely stay thanks to Claudia she is very sweet and professional thank to Chan as well she is very nice and helpful and professional very good manager ever .

The hotel is near by the station, many restaurants, pubs and also supermarket, thank you again Claudia for your best and recommendation also  I want to thank to Aaron as well he was nice and helpful Dorinna And the manager Chan as well all of them was nice .

but the manager on duty however wasn’t to helpful.

Ms Sarah is so loving and caring towards her customers she treats them like her family no doubts..
10/10 excellent feedback from me, looking forward for my next trip already 

One of the best hotel in London and hospitality is on next level, most friendly and cooperative/caring staff

Thanks to the GM for appointing such a lovely team 

spacious rooms, comfy beds and room service is excellent for sure
Also bar & breakfast is amazing on top of that 

Stay with confidence and you will always make good memories here

Ms Dornia is very friendly and helpful 
Dafin BEST BAR
Jeana 
Sergio

All these amazing people deserve a shout out 

100/100 for to all the staff including The Manager

Both she and her manager (Aaron) assisted me with this and they couldn’t have been more helpful.

10* STARS CUSTOMER SERVICE  from : Mr. DAFIN  who is a young  enthusiastic man with passion for hospitality and the Hotel itself ,born for Customer service , he  showed extreme professionality and communication skills at all times. MISS BARBARA  showed extreme respect, professionality and care.She showed Management skills and she was well groomed ( which is not to underastimate! )

Highly praise manager Mr Sakar  for this kindness.

My regards to 
manager Mr Sakar , Restaurent manager Mr Anthony, Ms Alrina, Mr Aaron and everyone who looks after after me .

Mr. Xavier helps us to find places to visit and explore in central london.

Mr. Valan is an excellent in charge person, very accommodating manager, top service.

Met a guy at the reception Mr Valan, he was very generous and very kind.

Manager Mr Sakar especially does the best job and everyone there .

Despite I didn’t put a note for my floor preference, Mr. Sakar managed to solve my issue and offered me an update for double room with minimal rate increase, which I highly appreciated.

From the moment we arrived Mr Sakar welcomed us like a family.

Mr Sakar , Ms Alrina , Ms Claudia, Ms Jeana thank you .

The hotel is a very good hotel, on my arrival the cocerge Mr Lucian came out to received me friendly and ushed me to the hotel reception area.

Special thanks to Mr. Valent for making us feel at home.

I have been to this hotel for a second stay .it has been a joy to return to this beautiful hotel with kind people.everyone has been courteous ,kind and helpful.i wish them all a good autumn and look forward to return with my family next year .thanks to kelvin’s ,Cristina,Lucian ,Anthony and manager Mr Gurdeep thank again Hawthorne

Thank you very much Mr Gurdeepn
All in alll a good stay

I loved my stay , and thank you for all staff especially Mr Sakar for everything he did to make my stay memorable .

We booked a hotel nearby which was absolutely disappointing and when arrived park grand with my wife , Mr Sakar who was on duty was very very kind , respectful, understanding and he did almost everything to make our stay superb service.

I was checked in by Mr Gurdeep on arrival and was escorted to room by Lucian conceirge .team is willing to assist you extra and easy to deal with .

The rooms i was given was spacious and clean and the best part is their friendly and welcoming staff , especially manager Mr Sakar who helped me to book my hotel reservation and offered me a good room .

The   location of the hotel is perfect , near  Paddington station which is central london and you can travel anywhere from there.

I like the hotel was nice and it is closer to paddington station.

The hotel is situated at a very convenient place at the paddington station  jeana and Sador very very helpful  the breakfast was very nice  the room was spacious with all amenities  thank you once again   We will come back again.

The location is very nice close to the paddington station.

The location is very good  near the Paddington station.

The location is perfect l, next to paddington station and the hotel very nice.

The hotel is close to Paddington station, and staff are very nice.

I recommend this hotel the location are perfect jute 5min walk to Paddington station.

He also told us the shorter way to Paddington station from the hotel which made our journey a lot better.

Hotel was very well placed with Paddington station just five minutes away.

Close to Paddington Station, Hyde Park, Little Venice.

Also the location is good as it’s walking distance to Paddington station that can go to airport direct.

It was easily found and so close to Paddington station!

The Room was excellent as is the location 
Just 5 minutes walk from Paddington Station.

Hotel was easy to get to from Paddington station.

Great location being situated so close to Paddington station, as well as many near my amenities for food and drinks.

:) the breakfast was great and the location was perfect walking distance to paddington station.

I loved the location, very close to the paddington station as wrll as shopping facilities.

The hotel is close to paddington station.I will definitely come back again.

The location is excellent, close to Paddington station with greenery and restaurants all around.

The hotel is situated at a beautiful location near the paddington station.

lovey hotel  the hotel staff is amazing  thank you Jeana for such a comfortable  what a lovely hotel  will be back again august  the hotel is close to the paddington station thanks a lot  the rooms are very clean  awesome place

Near paddington station and very friendly staff.

Its amazing hotel close to Paddington station and Xavier recommend an evening near little Venice which was wonderful.

The taste of the cooked breakfast food was excellent.

I'd want to express my gratitude to the front desk, room service, and bellman.

Another positive is despite not much options the breakfast was actually tasty and good quality, the rooms also had good quality TV facilities.

but the location is such that it is a short walk to Paddington Hyde Park, and restaurants.

Helped us find late night food and put us in a great room.

Had a very nice and warm 4 night stay at this property   which is very centrally located with nice restaurants, pubs and stores around.

They take pride in their role, as do the staff in the restaurant.

The staff in the restaurant were also extremely friendly & attentive.

The cleaning staff,  restaurant personnel and chef all do a good job and the breakfast are well cooked and presented.

The hotel is located close to the tube station and restaurants.

The hotel is in a very good area, close to restaurants and public transport.

although the room is very small it is cozy and homey, the reception is very friendly and multi language, the breakfast buffet is great for a hefty meal, there’s also tea and coffe in your room for a good cup of joe in the morning, overall decent place for families. (:

Also food and drinks are amazing couldn't ask for more thank you

I really enjoyed in this hotel, many thanks to all stuff 
They are very nice and happy to help, I hope to come back again ، location and  room service  are great, 
I booked 2 rooms and I asked them to be close to each other so they did that for me , thanks again to sache and rania

* Fantastic location: 5 min from Paddington Station, Heathrow Express, Elizabeth line and bus lines 
* 5 mins walk from amenities, shops, cafes and pubs etc
* Warm friendly staff, Christina was very chatty and helpful with checkout
* Good selection for breakfast

The bathroom was also even small for me as a 4ft 11inch person and only 1 small towel each available.

Moved room into another one which had a tiny bathroom.

The bathroom was so small you couldn’t move in it, nowhere to put any toiletries and the shower was so small you couldn’t turn around.

The bathroom was so small , the only way two people could fit would be one in the shower and the other sitting on the toilet.

The room had a bathroom which was very small, I could hardly turn around in it and the towels provided were very thin and quite rough.

Washroom was very small too, there is virtually
    no space left for a person to stand after the water 
    closet/seat. 4.

No introductory guide in the room, tiny toiletries and bathroom in general.

but our bathroom is tiny tiny in comparison to what I see in the photos.

Nowhere to put your toiletries in the tiny bathroom 
The toiletries supplied smelled nice
Towels were small.. no bathsheets
No tap covers so you had to just guess which way was hot or cold, bath or shower.

Specifically, beds were hard, pillows were awful, carpet seemed dirty, bathroom so small you could barely turn around.

We got a double bed instead of a queen, and the bathroom was so tiny!

the only comment i have to say is that the shower is a little small,

Small shower room with poor quality towels, bath towels provided were only just a bit bigger than hand towels.

Overall, the rooms were small and shabby.

The rooms were tiny old filthy disgusting and really dated.

Four people in a small room during a heatwave without AC?

The rooms are very small and pictures can be misleading.

Room was small, ants around and window area not clean.

Later I came back to hotel from my long tiring day got to know that I was allocated in a small room in basement.

but can only think normal rooms must be tiny.

Although the rooms are small, they have all the necessary amenities.

The down side was that there were times the WiFi didn’t work and the room was small to fit a large luggage so there was a small space

The rooms are small and there is no sound insulators, so you can hear the other room.

Not ideal when you’ve got meetings the following day, The rooms are very small as you would expect with a double bed just about fitting in, not a problem when all you want to do is get some rest.

Having said that, I have given it a 3 star review because the bathroom in our room was tiny , to the point you had to open the shower door to be able to sit on the toilet comfortably.

Was disappointed with the room as it was tiny for two people.

Secondly the lighting was depressing as this was something not discovered until the next day… 
Lastly the layout of the room was very small compared to the extra ‘deluxe’ charged upgrade we paid for.

We initially booked for 2 nights, our room was very small with no view whatsoever,

Unfortunately, the whole room had outdated decor throughout, marked walls and just didn’t feel properly cleaned.

We stayed 1 night in a dark basement room with a view of wall out of the window.

The room also has paper thin walls as we could hear absolutely everything from a the very noisy adjoining room with their TV blaring t 3am and constant use of the creeking staircase within their room hence we had a pretty awful nights sleep.

There were hairs in the bed and bath and even stuck to the bathroom walls.

I realised on inspection that the wall paper was old fashioned paper and also gave off the appearance of been dirty

We were not able to push the bed over due to the fixtures on the wall, stopping it from being moved.

however, shower didn’t have any hot water, suspect looking stains on the bathroom wall and the large balcony door didn’t close properly.

The walls were paper thin, and the noise from the flooring above was very loud.

The walls are very thin, you can here every door closing, every toilet flushing.

Some of the wallpaper coming off the walls.

The walls are paper thin and you could hear neighboring room conversations.

but the bedroom was very much on the small side and there was a sheet of glass acting as a wall between the bathroom and bedroom with only a bedroom blind blocking the view and a glass shelf over the sink was in an awkward position .

(Plus, the rooms are small and the walls are thin.)

but it was shoved up against the wall so if you wanted to get out during the night you’d have had to clamber over the person sleeping next to you or slide to the bottom of the bed to get out.

And the TV was on the opposite wall to the bed awful.

Park Grand London Hyde Park

small room

small bathroom

wall

paddington-station proximity

management

Only one lift which is also too small and not enough

When our room was finally ready we took the tiny lift up to our room

but never heard the lift at all and I am a very light sleeper!

although there is only one rather small lift.

The elevator was also a tad small and I imagine taking more than 1 suitcase would be problematic.

Whilst speaking to the staff, the guest reentered the hotel, stinking of cannabis himself and neither of the 2 staff on duty challenged him and allowed him to get into the lift and go to his room.

And when we went to get in the lift after breakfast, another guest (who looked like she was just getting in from a night out) tried to get in the tiny lift with us NOT WEARING A MASK.

Very small room and bed with strange steps into the room, single glazed windows which let in all the noise from the busy road outside, can even hear people talking as they walk by from the 4th floor, every noise the elevator made resonated around my room, people simply walking past my room sounded as if they were coming in to join me, there’s tea and coffee facilities in the room

Our bags were taken to our room and we did not lift a finger.

If you stay here do NOT stay in room 809 unless you want to be woken up at 6:45 every morning while they move breakfast furniture around (without bothering to lift if) right above your head and then stomp around like a herd of elephants.

This hotel is situated in an old London townhouse and therefore it’s quite compact, the corridor and the lift are all small.

My main disappointment was that I was in a room (103/113) across the lift that the heater did not work.

Four out of five rather than five because there is only one lift which can slow you down.

There is only one lift which is very slow, tiny, and in constant use by staff (which can’t be helped of course) so that was a little inefficient.

Very nice room, great staff and very friendly.

Every member of the staff from the Concierge, Peter; the Front Desk Manager Khazi; Alexandra & Andreea to all housekeepers were extremely friendly and went out of their way to assist us.

Ruben is the best person, he’s so friendly and kind, his colleague Ali also helped me a lot with ordering a tax to the airport.

Kazi, Alexandra and Andrea they were very helpful and friendly.

Had the pleasure of interacting with Andreea and Lucia from the front desk and they were extremely friendly, warm and helpful.

Very friendly staff, especially Lucia and Andrea at the reception.

I arrived early in the morning while my room was not yet ready, knowing that I’m sick with fever, the hotel manager Shuja and Peter were super friendly and let me rest in a single room until my room is ready.

Kazi, Irfan, Ali and Shoaib they were very friendly and helpful.

Kazi, Irfan and Ali were very friendly and helped us a lot.

Kazi and Ruben were lovely and very helpful, great service and a friendly atmosphere, great time.

Staff are very friendly and goes beyond to help.

Very nice service from Rubin at the frontdesk, he was very friendly and helped us a lot.

With this nice hotel and amazing staff especially I will mention Ruben and Lucia, the house keeping are really nice and friendly as well.

The staff were very friendly and welcoming, also extremely accommodating would defiantly recommend!

A five minute walk from Paddington Station, this centrally located boutique hotel is clean, well-managed, and friendly.

Few minuts walk to Hyde Park and Paddington station.

Hotel was vey comfortable with a great location near Paddington Station and tube routes.

Great hotel with walking distance to paddington station.

Great location if you want to be near Paddington Station.

All very helpful and also a really convenient spot near Paddington station. .

location is perfect just 5 mint walk to paddington station .

The hotel is located right near paddington Station.

Easily within walking distance to Paddington Station, even with some luggage.

This is a charming small hotel which is well located for the West End and only a 5 min walk from Paddington station.

Great location, around the corner from paddington station.

An excellent hotel and just a 4 minute walk from Paddington Station - ideal if arriving from Heathrow.

Hotel is very near to Paddington Station and very easy to find.

Would I stay here again yes Anna and the rest of the front of house team were fantastic and location is good and you’re  bang near Paddington station!

The location of the hotel is excellent as walking distance to Paddington Station.

The location is great about 5mins from Paddington station and 10-15 mins from some lovely shops / eating places and also the opposite direction is the canal area.

We also appreciated the close proximity to Paddington station..it was just a couple minute walk from the hotel.

Excellent value for money, excellent location (2 minutes walk to Paddington station) and very friendly staff.

Dr. David 

The hotel is a three-minute walk from Paddington station, a central London location which makes it easily accessible.

Great location for Paddington Station and to access the canalside, with lots of options for places to eat and drink.

I recommend this hotel  to everyone,it is very close to paddington station and the area is very nice

Comfortable hotel the staff helped to make my birthday very special 
Comfortable bed quiet 
Many thanks to Anna, Celine, Kesha , chirs, Daniel
Close to Paddington station less than five minutes walk 
Had a room on the top floor with a balcony would like to stay here again

Stayed 2 nights at the Chilworth which we chose for its proximity to Paddington Station.

Its location near Paddington Station was most important – five minutes at most.

Very close to Paddington station and very easy to find.

Location is ideal, as really close to Paddington station & not far to walk to other key London locations, Hyde park, Marble Arch & Kensington to name a few.

If you need to be near Paddington Station this is the place.

It’s close to paddington station and lovely neighborhood..

The restorant was also nice and very good food

Ali peter and mésum give good servicié and am very happy ro visit hete
Locación perfect and i Real enjoy my trip Also indian food is good abd

The hotel is nice to stay and the restaurant is amazing.

This hotel is very nice and restaurant food was amazing.

The restaurant was good and food was tasty.

The rooms are beautiful, the architecture is good and amenities are great ,services and great food as well.

The resturant was also very clean and food was delicious .

location was perfect also Indian food was delicious.

the food of Indian restaurants are delicious.

Also i tried a food from restaurant, the food was delicious.

We eat dinner from the restaurant and food was very delicious.

Staff were great, food was lovely (even had cushions on the chairs in the dining area),

A short walk from great restaurants and shops.

The people here were nice and I really loved the restaurant.

The rooms are smart and clean and food was lovely too.

The room was small, even by London standards.

After reading the reviews we were a little concerned, there were several complaints about small rooms, unhelpful staff and a basic breakfast.

Rooms are VERY small, with thin walls, small shower and very little open space.

Upon my remark that the room was a bit small (I'm a huge Asian person, even for British standards) - we were bumped up to a club room.

but also because the hotel was lovely (small rooms but lovely).

Not ideal
Initially opened 821 which was a tiny room with a double bed.

The room was so tiny I felt claustrophobic, this was apparently a deluxe double, the flush on the toilet broke twice so we moved rooms.

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