I organised a surprise afternoon tea for a friend’s 60th birthday and everything was successful, great food , helpful staff in particular  Mrs Jackson and Svetlana.

We recently had a family meal to celebrate my Sister-in-Laws Birthday at the Clermont's on site restaurant and we cannot praise it highly enough.

Just came back for a one night stay with a friend for her birthday, fab location for all things London.

Went to The Clermont for afternoon tea for my mum’s 80th birthday the hotel is amazing, the staff were very attentive and the afternoon tea was fantastic and to make the experience even more special they brought out a piece of chocolate cake and sung happy birthday to her.

Celebrated my 40th birthday at the restaurant.

I came back for there great service they really were the best, it was my wife’s birthday and they made it so special would 100% recommend to anyone I know, the food was sooo nice as well.

Considering we were getting a great deal anyway they went above and beyond, it's is my other halfs birthday and they really made an effort to treat him to a special evening.

This was a surprise birthday trip that included an overnight stay at the Clermont, and from check-in to check-out it was an exemplar in customer service.

Recently booked a 4 night stay for my wife's birthday.

Renata went above and beyond with her service, even surprising my friend with a cake and candles for her 50th birthday.

The icing on the cake was being served a slice of birthday cake with candle and a happy birthday sang by all the dinners .

They arranged a cake for my daughter for her birthday and it was delicious.

My wife and I love afternoon tea and we booked this for my birthday.

We spoke to her between courses, she was attentive to us at every moment, and at the end she had a very special gesture, she surprised us with a piece of cake and a candle to celebrate my birthday (written in Spanish, as we are from Spain).

The food was excellent as was the service, special mention for Renata who when found out it was my husband’s birthday brought out a slice of chocolate cake on a decorated board with a candle (a lovely touch)   Will definitely return

I came here as a surprise for my birthday - they especially gave us a room at the front with great views and even put some chocolate cake on the table which was a lovely surprise!

We came here so celebrate my daughter’s best friends birthday

We stayed at The Clermont, Charing Cross from 6/19-6/24 for my daughter’s 16th birthday and it was absolutely fantastic!!!

Special highlight was our youngest boys told the foyer staff it was their birthday so they all sang ‘happy birthday’ to them before we left, made our stay a little bit more special!

This place is only a few minutes to Trafalgar Square, a 10 minute walk to Lescter squar and 15 to covent garden.

A stone's throw to so many London's attractive places, Trafalgar Square, Covent Garden, Westminster, China Town, Soho.

It is walking distance from the National Gallery, Trafalgar, Picadily, Covent Garden, Soho.

Covent Garden, Westminster, Soho and all of their attractions and best of all it is right above the Charing Cross tube station, the Southeastern Railway Station and a few minutes to Embankment tube station and Embankment Pier.

It was an easy walk to everything in Soho, including the West End theaters, Covent Garden and other attachtions.

You can walk to Covent garden - nice cafes and restaurants, and walking distance to Trafalgar Square , Big Ben, Buckingham Palace and Westminster.

Location is great and we enjoyed being a ten minute walk to Covent Garden.

Walking distance to all of the main sites such as Trafalgar Square, Covent Garden, Piccadilly Circus and you can even walk to Buckingham Palace.

Thank you 😊
Will be back at weekend next time  when we can spend day in Covent Garden 😊😊

Great if you book early enough for a meal before going onto any of the theatres in and around Charing X and Covent Garden.

Great hotel with a superb location a stones throw from trafalgar square covent garden and soho.

This hotel is in a perfect location, walking distance for train, Theatres, Covent Garden, Soho, Trafalgar Square, Hyde Park, The Ritz, Harrods etc.

The location is unbeatable, within walking distance to Covent Garden and Piccadilly and short hop over the bridge to the South Bank.

Traflagar square is a very short walk, as is Covent Garden, and the rest of the West End.

The staff were very friendly aswell and the hotel was stunning in a great location, right next to Covent Garden, west-end theatres and other attractions.

Dining options are abundant with Covent Garden a very short walk with many fabulous restaurants.

It is within walking distance to so many things: Trafalgar Square, Horse Guards, Downing Street, Churchill War Rooms, Covent Garden, West End, Big Ben, etc.

We walked over 10 miles each day, exploring many of the neighborhoods around Covent Garden, and concluded we had chosen the perfect hotel in the most ideal location.

the hotel's loacation is amazing, on top of charing cross station, across the street from the national gallery, trafalgar square, and a quick stroll to the west end, soho and covent garden area.

Hotel is conveniently located within walking distance to Covent Garden, museums and other attractions.

However, she had checked me into a room above a burger restaurant, next to the hotel lift and a a few yards from a busy traffic junction and my window looked out on a busy pedestrian walkway.

The only extremely minor criticism is the lift is soooo slow!

The only elevator in this wing was out of use during our whole 4 night stay and this was a major inconvenience.

1) elevator was not working, had to carry bags up stairs, no accommodation, 2) air conditioning was not effective for an 80 degree Fahrenheit day.

We returned from dinner one night to get trapped in the lift, after finally getting ourselves back to Ground Floor after many minutes we advised reception who said they knew about the faulty lift.

The centre piece is the eye catching spiral staircase still bearing scars from incendiary bombings also check out   a quirky telephone box by the lifts.

Our only small issue with the room was that we seemed to be a room which was the furthest possible from lifts and stairs etc.

This was a bit worrying in case we would be stuck in the lift in a fire .

but at a new section that you need to take two elevators to reach.

Outside the lift, meant it was noisy with footfall and then at midnight the music from the bars started up.

There were no signs by or in the elevators explaining this complex navigation.

On the downside, the Buckingham Wing is a long way from the hotel entrance (you have to walk down several corridors and take 2 different lifts to get there) and

We were assigned a room in the Buckingham Wing which meant go to elevator on second floor, cross an interior bridge, take another elevator to a different floor then find your room.

but we were never given a better room position and had to take 2 lifts and with the walking involved it took more than 5 minutes to get to and from the room within the hotel.

The hotel is actually spread across 3 buildings connected by a bridge & this can be a little tedious as it means 2 elevator trips and a long walk.

but come on Amba the lift was extremely annoying!!!

The breakfast room was crowded and as with the lifts, insufficient for the size of the hotel.

Unfortunately we left an iPhone in the room on departure

Had to call every day for the minibar to be restocked.

The phone number goes to reservations, which is a central number for several hotels, so if reservations is closed - you are out of luck.

I booked for my sister’s wedding anniversary using groupon voucher, as soon as the booking went through, I received a call from Mrs Jackson who works for the hotel restaurant, she assisted me with the booking and made sure that our table for 18 people was reserved and followed up to check if I received all the details on my email.

Had to charge the phone across the room, 4) beds were up by housekeeping without sheets 5) headboard and closet were gouged by some person or animal,  I could forgive one or two of these indiscretions,

I rang them,one payment was our room, one was a pre authorisation

After ringing reception nothing was done about it.

I also don’t expect to have to ring the lobby to ask them to stock the complimentary minibar (which was empty upon arrival other than one bottle of gluten free lager and no bottle opener).

A few onions rings finished off the dish.

This went on for several weeks speaking to Ruben, Anca, Barbara , all apologising and promising non existed call backs, even an email to Neil Gallagher of GLH Hotels was ignored .

On Monday morning it took 4 calls from us to room service and reception to have someone phone us back 30 mins later.

We only realised this when we got on the train and went to change a phone.

although on calling housekeeping to ask they said we didn't qualify for snacks?

but we ending up having to personally ring the credit card company ourselves to try and sort this out.

The furnishings aren't what I would call luxury,

They rang me to tell me when the room was ready and looked after our bags.

When making a reservation, make sure to call the hotel directly.

We enjoyed the excellent desserts, scones and sandwiches which are definitely a treat from a bygone era.

The rooms were modern and clean and restaurant couldn’t have been more child friendly to my 3 and 5 year old granddaughters.

Just had an amazing dinner at the Clermont.

Theatres, restaurants and shopping areas can be reached on foot easily.

..

Its a lovely character old building with high ceiling, specious feel through all the facilities, staircase, bar&restaurant.

We can single out the good service by Cyan at breakfast and same at dinner with the night staff.

but only when needed, everything was topped up regularly too, food was delivered with a smile as well which is always welcome.

The location was perfect for walking to the train and numerous sites and restaurants.

Large, fresh breakfast selection in beautiful restaurant with wonderful staff, Close to Convent garden, which had many restaurants.

The hotel's rooms are comfortable and generally larger than most European hotels and the onsite restaurant serves a delicious complimentary full service breakfast.

Amazing cocktails tried to try them all so may too choose!!

We had a lovely meal ( Groupon deal set menu with prosecco).

We sat in the glamorous restaurant overlooking the Strand and enjoyed great food and drink.

We were given a very warm welcome on arrival at the restaurant in the Claremont Charing Cross hotel.

We had an excellent meal yesterday at Clermont Hotel, Charing Cross.

We are part way through our stay and are sleeping and eating (breakfast) so well.

Michelle at the front desk & Cyan in the restaurant have been so friendly & helpful.

The hotel bar and restaurant were exceptional and decor elegant and classy.

The lounge is lovely for breakfast or afternoon wine/tea.

Food was terrific in the hotel from the lounge to the restaurant to the bar.

She told me she discovered the mouse as well and they contacted Rentokil and do a deep clean of the lounge.

We had access to the lounge/club area, which was very nice.

We booked the executive twin which included the lounge which was ideal for drinks and nibbles on our way out in the evening.

The room was great, the lounge was good and breakfast was a treat!

Nice touch that the minibar was free😊 and you could get free drinks and snacks in the lounge during the day.

We did get breakfast with our room so we were able to use the lounge which was quite nice.

Breakfast either in the lounge or the dining room was also quite nice with a mix of hot/cold dishes to choose from along with fresh fruit, coffee and tea.

The lounge was beautiful and the service was impeccable.

Diana in the lounge was wonderful and very helpful, always with a smile on her face.

We also had access to the lounge for breakfast

There was a free mini-bar and we had access to the lounge which, from 12.00 to 19.00 offered free drinks and nibbles in a lovely setting.

The lounge was staffed by wonderful employees who not only welcomed us for breakfast and afternoon drinks,

Diane, who was in charge of the lounge went out of her way to get us what we needed, something we didn't expect based on our experience with other hotels in London.

Diana or Roxana made our frequent visits to the lounge so enjoyable.

Very hospitable people, especially Diana in the Lounge.

Front desk and concierge service was excellent helping with storing luggage, loaning umbrellas and even giving us access to the lounge while waiting to go to the train station.

The room is well appointed and breakfast in the lounge is included and well done.

We were exposed in our daily schedule to the breakfast team, the lounge team and to the CONCIERGE team.

All the staff were friendly and polite, the choices for the buffet breakfast were extensive, I enjoyed some of my late afternoons in the bar, the bed was comfortable and the delicious piece of cake waiting in my room upon arrival was a nice touch.

We appreciated the personal touches like the welcome card and the daily restocking of free drinks in the mini fridge.

Check in was easy, we were given a couple of free drinks tokens, great touch.

Room clean and the free minibar is a nice touch.

The selection of complimentary drinks in the mini bar was a very nice touch.

Extra little touches including snacks, coffee machine and mini bar.

It was our anniversary and they made our stay very welcoming we had a beautiful greeting in our room with a celebration cake which was a very warm welcome personal touch

Made it a special time as it was my husband’s birthday which was that extra touch.

Everything about this hotel is great - location, food, cleanliness and the complimentary mini-bar was an added unexpected touch.

Tokens given for a free drink each is a nice touch.

Our room 508   was large; full of natural light with a  very modern feel there was also a cake and card wishing us the best for our anniversary .These little personal touches   show how much the hotel appreciates their guests.

A lovely stay at the Claremont, from Reception, (David) to room service, to the bar staff and conceirge - friendly helpful and polite 
The room was spotlessly clean and quiet
The complimentry drink was a nice touch 
Great locatioon too for NPG Trafalgar sq, Covent garden and of course the Main line and underground station

Staff were very friendly, service superb, free drinks token also given for the first drink in the bar on the hotel, a really nice touch, thoughtful and the hotel really is well presented .

Little touches that make a huge difference.

Memorable Moment was they remembered it was my husbands birthday and the cake and wine was a lovely touch so a massive thanks.

There is a mini bar in the room all of which is complementary, which was a lovely touch.

We got to the room and they had put a beautiful piece of cake and a birthday message the little touches mean the most beautiful room stunning hotel would definitely recommend to others

The Clermont, Charing Cross

phone

elevator

birthday celebration

touch

the-lounge

The Savoy sorted parking out for us and checked to see if we knew about congestion charges etc .

When we arrived at the hotel the staff did actually point out the extras that come with fine hotels via Amex.

Next time I will make sure what rooms they will give to me before I check in.

From the moment we arrived to the moment we left we had an incredible stay.

From the moment we arrived we were looked after.

From check in, the room, afternoon tea, breakfast, attention to detail was superb.

From the moment we arrived we felt at home.

From collection at St Pancras Station to arrival, check in , table reservations,  staff go over and beyond , treated like family and they are so courteous and assist any way they can.

A special mention for Rob, the doorman, his greeting upon arrival was the catalyst of how our weekend experience was to be - Brilliant!

From checking in to leaving the whole visit was second to none and we loved every minute of it ,
Staff were great and totally professional in every aspect of doing there job!

From the valet parking on arrival to leaving 24 hours later we we stunned by everything.

At 7.30 we had a booking in the River Restaurant, the first table we were offered was in the middle of the room, I asked if we could sit by the window, the lady checked and said we could.

From the moment we arrived the staff were friendly and helpful.

It seems from conversations with our friends that the champagne arrived in their room some time while they were having dinner and it was waiting for them on their return.

When we arrived, there was a handwritten note and a plate of pastries and fruits waiting for us, which made us feel welcome after an arduous journey.

We went for our night and I just want to say it was absolutely fabulous from the minute we arrived to the minute we left.

Within minutes of my arrival, some of the senior staff were already calling me by my name.

From our arrival to departure we had an absolutely amazing experience.

From the moment we arrived, we were warmly welcomed and made to feel at home.

On arrival we were so warmly greeted, we had complimentary champagne, our room was amazing, and spotless!

Had afternoon tea at the Savoy for my birthday with my mum.

We were celebrating my wife’s birthday and we’re surprised with a small birthday cake and card signed by the staff.

The General Manager responded to my complaint on Trip Advisor and we stayed again on the occasion of my wife's birthday.

What a experience, treated my wife and daughter to afternoon as part of my wife’s birthday present , the staff were absolutely brilliant and nothing was to much trouble.

Chelsea went above and beyond when she found out we were celebrating my partners birthday, by bringing out a piece of cake with a candle in, also written in chocolate around the plate was happy birthday, so special and a wonderful touch.

At the end of our stay whilst we were waiting to catch our train home, we had a wonderful conversation with Debra (Patterson) allowing both of us to express our sincere thanks to the staff and the Savoy for for making my wife's birthday a truly wonderful weekend to remember and one to cherish for the rest of our lives.

My sisters met us for lunch at The Savoy Grill on my birthday and Sean went above and beyond for us all - so many times that I lost count.

Highly recommended as a birthday or special occasion treat

butler this weekend for my 60th birthday.

Nice added touch for the birthdays and anniversaries.

Exactly what I would have expected and more, this was a gift for my wife and mother for special birthdays, afternoon tea in the Thames Foyer, nothing was any trouble and in fact with my wife being in a wheelchair the staff were exceptional especially Sean Davoren.

A family friend recently booked two nights, three rooms at the Savoy for a number of special birthdays.

We had an absolutely fantastic afternoon enjoying tea for a friend’s 60th birthday.

Back last year we tried to book the savoy with one of their vouchers my husband gave me for my birthday .

This was until we stayed at The Savoy for my wife’s birthday party in May.

We visited the Savoy for a 1 night stay to celebrate my 30th birthday.

The turndown service in our room was a wonderful surprise as were the white chocolate/victoria sponge cakes left as a birthday treat.

we arrived at the riverside starting wioth lunch superb food and servise  staff attentive delightfull   on a fub trip to london the savoy is the best  great wine list and french themed furniture and giltwood mirrors with elegant carpets and furniture made us all feel at home somehow like the lordhill museum grascios living is cool were having fun were its nice to meet other residents  whom were friendly and kind to us all big thankyou the the manager savoy we love you grand hoet thankyou so much lord leslie  birthday boy antique expert in person xx

My partner took me here for Afternoon Tea for my birthday, to sum up, absolutely outstanding, 10/10, service was faultless, Amazing Teas & Cakes, ( Champagne )  Beautiful setting.

Our Art Deco room was lovely & my birthday cake & balloons, plus the handwritten note, were a lovely touch.

We then finally received our hot drinks (that were cold), and a crack in my teapot.

The breakfast can only be described as disgraceful, cold sloppy scrambled egg, no other choices, greasy half cooked bacon and most things barely warm and trying to get orange juice or economy bread toast we lost the will to live.

We found the staff to be cold and unwelcoming and disinterested in any residents.

Secondly the baked beans for my breakfast were cold.

(not very covid friendly) the eggs were cold on the egg Benedict,( no surprise as they had been on a journey ) we had to ask twice before we received coffee and we’re not offered any refills!

My wife and I had a few areas that we thought should be improved, for example on the first day - our toast and pancakes were cold and we gave the feedback straight away - perfect for remainder of stay.

Being able to dine outside only we visited this restaurant on a cold May evening.

We wanted to move tables as we were a bit cold and she accommodated our request without issue.

We ordered room service with which took well over an hour and arrived cold.

Toast was cold and cardboardy, bacon was fatty and tough and the a la carte doesn’t work with delays to get the attention of the waiter who seemed absent a lot of the time.

The breakfast was a little disappointing (including really bad cold coffee) and the American cocktail bar far too loud, aggressive and unpleasant in the evening.

My husband had pork chops and you cold cut them  with a fork.

Somehow it was warm without being too warm or too cold.

Service in the bar was swift and was accompanied by 'nibbles
Breakfast had a varied selection of both cold and hot food as one would expect and this was of a high standard.

Small gym, few machines, disappointing breakfast, bad timing ( they always took an eternity so serve the plate and the latte or capuccino was in the end cold and the NEVER offered a new one) .

The juices were kept cold in chiller containers and the coffee was hot.

even though the weather was very cold and snowing.

the hotel is in a fantastic location, only a couple of hundred metres from Covent Garden and the river Thames.

Savoy is a beautiful facility located in a bustling location convenient to tube and river transportation and a short walk to Covent Garden.

The location is fantastic, it is a very close walk to Covent Garden, one of my favorite spots in London.

The location is perfect, minutes from Trafalgar Square, The Thames, Covent Garden, and all that London offers.

Room ,albeit a touch tired ,  had great views of the river and the hotel’s history and of course location , near Covent Garden remain positives.

The hotel is in a good location minutes from Theatres and Covent Garden.

Its situated in an ideal part of London, close to Covent Garden, Regent Street, theatre land and the Thames.

As usual a great stay, the staff are excellent in everything they do ,the American bar is superb
Location of the hotel is in my opinion the best in London for the West End and Covent garden
Be returning soon.

A good location on the strand - walking distance to trafalgar sq, the palace, theatre land and covent garden.

The Savoy is located on the strand which is very central, you can walk to Covent Garden, Trafalgar Square and many other fantastic places from the doorstep.

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