It's a beautiful hotel in a fantastic location---a five minute walk to either Buckingham Palace or Westminster Abbey.

Buckingham Palace is at the end of the street, so royalty are neighbors.

The location is perfect, close to Buckingham Palace and Westminster.

That said, its very well located with the underground being a stones throw from the property, even the bus is a 5 minutes walk, so connectivity is sorted, the Buckingham Palace is a 5 minute walk from the hotel, so is the St. James Park, very touristy

The location is perfect for Buckingham Palace, St James Park and more.

I had a very memorable stay at this hotel as it is just 6 minutes walk from the Buckingham palace beautifully decorated and maintained and the junior suites are a very good option for a family of 3 to stay good food very authentic Indian food  good amiebience and the staff is very polite and helpful 
I had all Indian restaurant   But taj hotel Indian food is the best than that of banaras michellim star hotel

Manoj raykar

It's walking distance from the Buckingham palace and very close to all the important attractions in London.

A great location (walking distance of Buckingham Palace, Westminster and St. James' Park).

Close proximity to Buckingham Palace, Green & St James Park and Victoria railway Station is an added plus.

Let’s start with the location, which is nothing short of perfect- Close to everywhere you want to visit including Westminster Abbey, Big Ben, The Eye, Hyde Park, Mayfair, and Buckingham Palace!

Well located, just few steps from Buckingham Palace and Saint James Park underground station.

Hotel reception is nice and location too Buckingham palace at the end if the road and nice high street with eating places .The hotel reception was nice

The hotel is centrally located close to St James & Victoria Stations and Buckingham Palace.

It was also in a great location, close walking distance to the Buckingham Palace, and also near to Big Ben.

It's in a great location - literally a block from Buckingham Palace, and the breakfast (included in my rate) was really good.

The location was ideal, 5-10 min walk from Victoria station/underground and 5 min walk to Buckingham Palace.

Comfortable location, close to the Buckingham Palace and that ST. James Park.

Location is fantastic and walking distance to Buckingham Palace, Chelsea and Knightsbridge.

but this hotel puts you within walking of Buckingham Palace.

The hotel is old and requires further care and update to the hallways furniture, rooms and specially bathrooms.

but can always smell food in corridors which is a put off
When we checked in room pillows were not put right on bed .The breakfast service needs to be improved on the staff are not trained well and orders take ages to come .

Very very poor house keeping 
Not professional even after so many complaints
Not really clean hall ways 
Lift problem so many times down 

Location is very good 
Front desk if you complaint they ignore 
I ask for converter when check in after repeat for 3 days they give me

Typical of English hotels in old buildings, one had to walk through rather complicated corridors to reach the room.

Refusing to go to reception dressed in a bath robe, we called again, and after a total of about 15 minutes of waiting in the hallway, a gentleman arrived and unlocked the doors for us.

Dead flowers were left on the table in the hallway for days.

The hallway walls and carpet are beat up, and the furniture is cheap and damaged in the rooms.

Room 317 were up until 3 am sorting the shopping out throwing boxes on to the corridor, speaking really loud banging the door open & shut all night..

Spa ridiculously busy and would not adopt a booking system 

Premier rooms far away from reception - a gazillion maze-like corridors to follow.

If I had to nitpick I’d say that the cocktails were a little expensive, and that the corridors leading to the rooms looked slightly shabbier than the lobby and the rooms themselves.

No problems with noise from the corridors or outside, although there must be an Underground line right below the hotel, as you could hear the sound and vibration of trains,

however the odd layout of the room saw the 2 chairs in a small nook, immediately facing a wall at the end of a small corridor.

but sadly the carpets in the hallway outside mye room, and in the room, were old, dirty and smelly.

Hotel was extremely expensive considering the old, unpainted rooms, hallways that smelled like backed up sewers.

however had to go via the courtyard as the internal corridors were a labyrinth.

Our “classic” room was small, in need of redecoration and down a nasty corridor.

Strange smell in the hallway on my floor (6th floor).

The location is 10 / 10; Check in experience was 6/10; Room would be 7/10; breakfast would be 9/10.

While the location is excellent and the hotel is clean and the staff friendly, the beds are the worst I have ever encountered.

We like the location and have been very satisfied with our room and any dealings we have had with staff.

We walked almost exclusively which says volumes about the location and many of the walks are through the parks.

The facilities in the hotel
Itself were good, the hotel was well located close to bars and restaurants

I hope that we will have the opportunity to stay at this lovely establishment again in the future and can’t say enough great things about the ambience, stellar service, and fantastic location of St. James Court!

The location allows the access to all the main atractions.

Poor……… 
Noisy hotel
Good location 
Charged for moving to a better room

The location can’t be beat; the service is exceptional.

The location of this hotel is unbeatable.

We had split our stay in London with our family to be in two different locations for ease of getting around with two small boys (ages 3 & 4).

It would also have been helpful had the person taking the booking on the phone  warned us about the diversion and had a map of such which the Hotel could have emailed us at the time of booking.

We in fact ended up having to call to get it sent up several hours later, at which point we were already too tired.

Had to call out the maintenance team because none of my sockets, TV etc would work, they came about 2 hours later when i was getting into bed.

Then when someone responds, I sometimes get an irate person irritated why I was calling that number when I only dialed the shortcut from your phone. 4.

The concierge was terrible - he didn't call me back multiple times on dinner reservations.

There were many occasions where our room was not made up for the entire day and we had to call up the housekeeping at 11 in the night when we returned to our hotel asking to clean up the room and their response used to be sorry sir the housekeeping staff has left for the day.

v. After repeated calls to the front desk to request for the duty manager she came up 1.5 hours from my first request, and did try to be helpful.

We received a call back to our colleague’s room to say that there was no one available to help us.

The clientele spoiled it (watching Loud social media videos on mobiles while using the relaxation loungers).

While in London, we had two mishaps - my daughter’s IPhone was stolen, and I fell on the sidewalk and sustained some injuries.

Her manner was abrupt and she also charged me twice for some local calls.

And when we asked to talk to the manager to explain this brilliant policy, we were ignored and they did not call back.

After calling up they said this was normal practice and the security deposit will be refunded.

We did have a few hiccups in being unable to reach housekeeping reception or room service from the room phone

In our family stay at 10 pm in the night maintenance technician rang the bell and came in to fix a toilet leak in another room below our room.

We checked in and there was nothing there so I had to call and ask- the reception staff didn’t know about it

We managed to log on via our mobile phone

However, we did face some problems with my birthday cake even after quite a few calls and emails before reaching there

Booked on telephone requesting quiet area due to medical condition related to hypersensitivity to noida d was guaranteed this Spoke with advanced booking on 3 occasions to clarify and they stated I would have quiet area overlooking the courtyard Neither of these promises materialised sadly Paid over £1000 and was disgusted at the untruths they told me Shocking experience to say the least

She was professional throughout my stay, ans recommended me great food to order!

Food was good and rooms were spacious and clean.

He gave us excellent restaurant recommendations, assisted us with our previously arranged car rental and return, and helped us navigate London during the Queen’s funeral.

A nice variety of dishes including traditional Indian food.

The food was fantastic and the steak we ordered was very well cooked.

This hotel always delivers the highest levels of customer service from concierge, reception to restaurant & bar staff.

I extend a special thank you to the restaurant staff all welcoming and nice and having breakfast in the court is very joyful.

Breakfast was buffet style, with a huge selection of food, including some delicious Indian dishes.

The restaurant decor, fountain and ambience is a treat to the eyes.

LOL), it was the fanciest, most gourmet meal you could imagine!

The food, drink, room, ambiance, staff, architecture literally everything is top quality and the hospitality second to none.

The restaurant gives you nice cuisine,music and services.

There were fantastic restaurants around (Chez Antionette, Bon Gusto, & the Ivy Victoria to name a few favorites) and our room was wonderful.

Also had two dinners here at the Taj@51 restaurant.

Impeccable service, smiling and hospitable staff, great food.

Absolutely lovely courtyard where meals were served in good weather (which it was while we were there) and a wonderful spa.

They made us feel as valued, and as important as anyone who may walk in the door.

Our luxury stay started the moment we walked into the stunning lobby and everything and everyone about this hotel just continued to impress.

It was convenient to all the places we had plans to visit and could walk everywhere.

We were able to walk to the changing of the guard and didn’t need to fight traffic!

Eventually I parked up nearby and walked to the Hotel & met up with the X Keys Concierge.

I did morning runs in St. James park, and we were able to walk to almost anywhere in London.

On Friday morning, we leave after breakfast for a walk around London and come back to the hotel at 2PM as we have Spa treatments booked for 3:15PM.

Victoria Station is also just a 10-minute walk away (from there you can take a train to Gatwick).

I was able to walk everywhere (15 mins to Big Ben, 5 mins to Buck House, 40 mins to Oxford street etc….).

You are five minute walk to the tube stop.

And, in 2 mins, you can walk up to Buckingham Palace.

Mega close to Buck Pal, (3 min walk) where I had a ticket for the Jubilee Party In The Palace.

The location is great, just a 5 minute walk from Buckingham Palace, Westminster and the royal parks.

St. James’ Court, A Taj Hotel

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The hotel is close to Hyde Park, the city center and Buckingham Palace.

The train station is right around the corner and a nice walk over to Buckingham palace.

We walked to Hyde Park, Buckingham Palace and other places across the city.

We instantly phoned for a reservation and got one, cancelled Planet Hollywood and managed to get some photos outside Buckingham Palace on the detour.

So after a £2,000 stay we had to pay and additional £120 + VAT for our suitcases for x2 nights.

I asked him where is my second bag, he insisted there was only one bag.

even though we had paid in full on the day of arrival it took 7 phone calls to get it sorted and no real apology the worse thing of talking on phone is that the people ur talking to are not in the hotel and keep having to ring me back which in 2 cases didn't and I had to ring a day after it took from Tues till Thurs to get it done 
The hotel should have a phone line uou can ring direct at any time of day not till 6pm from somewhere else 
Then when we got back home

That was then the case for each subsequent round.

Couldn’t fault the food, or the drinks, might only niggle would be that we did have to ask for our drinks to be replaced when other reviews said they were always topping up, this wasn’t the case

I forget to write reviews unless it’s awful or excellent and better than expected, in this case it’s the latter.

After a long journey to get to the Hotel, we put our cases into the rooms that were available to check in and headed to the hotel restaurant 'Hard Rock Cafe' to have some lunch as we was all quite tired and very hungry.

On the second day of our stay, on the assumption that cleaners would not enter the room, I left my bag and purse in the room, whilst we went for breakfast.

The concierge were amazing, did not rush you had time for you, we had emailed earlier to ask if we could leave our bags in hotel before our check in at 3pm, and they knew we had requested it and they tagged our bags for safe keeping, they did same on departure too.

I have woken up this morning and realised I don’t have my bag.

Reception were kind enough to allow us to check into one of the rooms an hour early to drop off cases and allow us to freshen up before we went to Harrods for tea.

We were then kicked off the table  at 9.30 (despite there still being empty tables) just in case someone came in and wanted the table, so we moved to the bar area.

but it was on the booking 2 days prior, so as you would I asked if we could use the lounge if this was the case.

I have always said it’s not the building that makes a hotel it is the staff and this is so right in this case.

We went to the check in desk to ask if, as we were very early, we would be able to leave our suitcase at the hotel whilst we did a bit of shopping.

but the dirty pillow case was put back on the pillow on the bed

The shower stall has no metal bar to hold on in case you slipped inside, and no ledge to place any shampoo or toiletries.

however the second one was “discarded” 
The irony is that their “discard” policy applied to the package that had a very expensive $600 winter coat, while the other bag with less expensive clothing items was retained 

I have raised this to the management and I haven’t gotten any response to the fact that there may have been a potential theft at the concierge and they discarded only one bag (as per policy) and not the other 

I am extremely disappointed at the level of callousness and the poor customer service.

The food to order is very good and a well thought out selection in my opinion!

Thank Bruno and the team for a great afternoon of food and drink and atmosphere. ⭐️⭐️⭐️⭐️⭐️

Lovely smile very attentive and made me feel comfortable in the breakfast cafe.

The Cocktail Bar was good and the barmen excellent.

The Restaurant staff’s level of service is beyond any service that My wife and I have ever experienced even at 5 and 7 star hotels and resorts and believe me I’ve seen them all.

She is a great service ambassador for the Hard Rock Hotel and Cafe and wish her all the best for the future.

It was a great experience to eat my birthday dinner at the hard rock café! The vegetarian burger was delicious, the staff (especially Dario!)

Looked after by Stephanie and she recommended all the right food and drinks.

Breakfast is incredible,  lots of choice and very tasty.

Went for a bottomless brunch with the girls.

We came here for a bottomless brunch yesterday and it could not have been nicer!

Breakfast and the service in the restaurant was fantastic.

And the cocktails well they were absolutely out of this world!

Bruno was absolutely Amazing at our bottomless brunch.

There is a very nice Indian restaurant- Chourangi in the backside of the hotel and it’s food is out of the world.

He not only help us with the menu and with tips,

Came here for a birthday meal with friends and was fantastic, staff especially Zak couldn’t help enough and was attentive and friendly.

Food was top notch on all areas even when we rehearsed at funny hours you accommodate us.

Just round Hyde park and easy access to food and shopping.

Book a Rock Royalty room which gives you access to the Rock Royalty lounge, this came in very handy as my husband had an appointment to go to so I was able to stay in the lounge until our room was ready.

but I mostly got lucky with larger rooms which were very comfy.

Many thanks to Jakub who made us very welcome and organized some little gifts for our room- you made our stay just fabulous.

Absolutely brilliant stay, our room was so clean.

The staff is very nice, check-in and check out was very smooth, rooms are spacious and well equipped.

clean rooms and wide for an European hotels.

We had a booking of 80 plus rooms not one incident with the reception staff.

Room large and bed very comfortable 
Staff friendly and professional  shout out for Mindy 
Ate at cafe food lovely  large portions 
Breakfast very good with lots of choice  staff very attentive 
Very happy with the hotel Will stay again for longer

My husband and I loved the room that we upgraded on checkin and the help and advise for restaurants that Luis and Isabel gave to us, they were really friendly you can tell that they love what they do!

The breakfast set up was amazing and the rooms are nice.

Nice room with welcome drinks, and proper care and attention to make sure everything stayed just as well.

The room is fantastic turns out I'm the same height as Jay Z!

Location excellent and room was clean and comfy.

The room is spacious and the mini bar well stocked - well it was ;) 
Looking forward to the live music and dinner this evening! !

(Photo attached of the room view which was lovely

We had the cocktail masterclass included in our room package and Landi was brilliant with us and went above and beyond to include our pregnant friend.

very nice hotel ideally located
very nice hotel ideally located - beautiful rooms - great atmosphere with music in the lobby - I would go back with pleasure I highly recommend it - (hoping that Loïc du Check or will no longer be there)

but special mention should have gone to Reda, Khadija, Antonella, Shashank, Abdelrazek & Jozsef These are all such amazing employees - they make the HRH what it is!

He was attentive and friendly and could not do more to help us enjoy our visit.

So I must make a comment on the beautiful smiley gen. She couldn't do enough for me.

We were amazed, pleased and more than impressed with her and by the time we ended our breakfast we were left in awe by Laura’s dedication to her service and it was a service done with love and care.

Nasim checked us in and looked after us, she was so friendly and helpful - a credit to the hotel!

You're an asset to the Hotel and have such a beautiful, genuine, welcoming smile.

I would like to commend Laura for her excellent service and kindness.

Excellent service from Alisha on the check in desk.

Staff were fantastic,  Judit and Teresa really looked after us at breakfast,  Max at checkin counter always remembered me and was a pleasure to deal with and Leo was a true gent and always happy to help .

They were so incredibly accommodating and catered to our every whim.

The location of the hotel is great, staff very friendly on the reception desk.

The hotel’s location was great and above all the service and staff were exceptionally great.

Bruno was more attentive than we’ve ever experienced, was friendly, professional and made sure our drinks were always full.

I was served by the waiter Bruno and I’ve never been so well treated as I was for this guy.

Grace went out of her way to be extra helpful.

Hard Rock Hotel London

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restaurant

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The room we booked was quite small and the bathroom was really *unacceptably* small; you could barely turn around, and the front of the toilet was only about 18 inches from the bathtub.

I had called ahead to request a room with a bath tub and a fridge.

My main complaint would be the height of the bathtub.

The bathtub/shower was also so high off of the floor that, being a short person, I practically had to climb in and out of it every use.

My only so/so about the whole experience was that they have the half glass doors on the bathtub, so water would soak the floor.

The tub was only half enclosed, so water was everywhere after taking a shower.

The decor is fussy, so not to our taste, and I would have preferred a shower over a tub.

My only issue was the shower which sprayed water outside its borders and presented a difficult entry and exit from within a high tub without appropriate handles to make your life easier.

The shower head is firmly installed inside the bathtub and in the ceiling.

Thus when stepping out of the tub you experience a step down.

Everything perfect with the room and bathroom, we slept well and enjoyed the breakfast.

We had dinner in the hotel restaurant that was very delicious and the continental breakfast we had in the morning was quite lovely.

I ordered room service for a late-night dinner and breakfast and the food was prompt and delicious.

although I would again like to point out the great service provided by Lucia in the restaurant, during the breakfast service.

The location on the gardens is so close to the Underground, British Museum, and healthy walks to Piccadilly Circus and Covent Garden for theatre shows.

The breakfast buffet was delicious and well stationed and their library and garden room such a delight to relax in.

Breakfast was good and it wasn't too busy.

Breakfast very good,
Hotel well positioned for theatres.

Everything was very good except that they overcook the eggs.

We had dinner in the main restaurant our first evening and it was delicious!

Breakfast, high tea and dinner were excellent.

From Afternoon Tea, to the Leopard Bar, to dinner, and to the lovely breakfast every morning, the level of service and the food was outstanding.

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