Search Result for “Quality the level“ in London

358 Results found
The Strand, London WC2R 0EZ England
The Strand, London WC2R 0EZ England
4.8

1536 reviews

Trip advisor
qualitybirthday celebrationstaying experiencearrival
 - however on arrival, we were upgraded to a junior suite which was a wonderful treat and surprise!
 - N/A
 - We arrived last night.
 - The staff were absolutely wonderful throughout our visit, from check-in at reception, spa visit and restaurant staff.
 - The flowers and cake i had requested were in our room on arrival and the view from our room was incredible.
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 - We were due to stay for my birthday last year
 - The hotel was amazing & all the little add ons were great - the staff brought cake & a belated 50th birthday card for my husband to our room.
 - I booked a stay for my wife’s birthday, for a significant birthday.
 - Fantastic '5 STAR' stay for two nights over Valentines & 40th Birthday!
 - and we did for my 40th birthday!
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 - She made our experience wonderful!
 - However our most recent stay was even greater than our previous experiences.
 - Fabulous experience with amazing service.
 - We were lucky enough to have the beautiful pool to ourselves & has the best spa facilities I've experienced across the world.
 - This was an amazing experience.
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 - Whilst the room and afternoon tea were great as you would expect, the team led by Emma and Gabi were exceptional.
 - Absolutely perfect - staff / room / service / food - all perfect - the savoy is beyond what you expect - the savoy grill is so so so good we loved using the car parking facilities - the service is absolutely perfect
 - Thank you so much for setting a standard on my future vacations in hotels like this one!
 - I just hope the stay in February lives up to our expectations.
 - The Atmosphere within The Savoy is everything that you would expect,
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 - I know you might say you pay for the experience
 - Only slight negative was the final cost of having all meals at the hotel, very pricey;
 - So I booked and paid over the phone.
 - N/A
 - Never going to be the cheapest stay
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The 02 1 Waterview Drive Greenwich Peninsula, London SE10 0TW England
The 02 1 Waterview Drive Greenwich Peninsula, London SE10 0TW England

InterContinental London - The O2

4.7

2403 reviews

Trip advisor
qualityspaconcertshow
 - Next I see her a bottle of champagne on me An also showed me around the lovely spa an packages to book I’ll be back
 - I booked an Aromasoul Scrub and an Urban Longevity Facial.
 - She made my experience worthwhile (my first professional massage).
 - My brother and I spent the afternoon here having afternoon tea as well as spa treatment.
 - don't forget the spa, thanks Akosua for such an amazing customer service.
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 - Everything about the hotel is quality.
 - The hotel restaurants are very clean and provide quality food services.
 - It was my fifth stay at this hotel, despite everything it remains an ideal location for my travels during the time of the WTM in London, and every year I notice with much regret a decay in both services and standards.
 - Not quite the standard I expected from this 5star hotel and definitely cannot compare to its sister hotel Intercontinental Park Lane.
 - Room very above standard.
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 - N/A
 - but the very notable single egg served in each case; I’m not sure whether this was due to the restaurant operating at close to capacity, or because we were dining on the Club rate, but either way this was poor.
 - There was a poor selection of soft drinks, many of which were locked up on the first day and there was a very poor selection of wines in the evening.
 - Some excellent aspects and also some very poor!
 - Very poor service.
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 - This is definitely one of our favourite hotels and is in the perfect spot if you are going to a concert at the 02.
 - The staff are really helpful and the location is perfect for the concerts at the 02.
 - We stayed after a concert at the O2 and it’s one of my favourite hotels.
 - N/A
 - Lovely hotel , great setting on the Thames and quick link to O2 for concerts and after event drinks.
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 - I am sure they put the prices up because I wasn't expecting to pay quite that much when I booked.
 - The 5* hotel I paid £300 for one night for a birthday celebration was very disappointing.
 - but we paid a lot for a generally unsatisfactory experience.
 - N/A
 - This is pretty stingy given the cost of the dish is only GBP2 more than the next most expensive (included) item on the menu.
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 - Super handy for the O2 if you are attending a show or just for shopping and many if the other fun things to do there!
 - We stay here as so close to the O2 which makes seeing a show so easy and fun.
 - N/A
 - Following this we had Marlene with the magic fingers and heart who gave my mum the most relaxing and calming massage she has ever had, she smoothed out her sore back and problematic shoulder which she been suffering from for a while as she’s a chef.
 - We had been to the hotel for a spa day that had been gifted to us so thought we would return for our anniversary weekend which coincided with a show my husband and son were attending at the O2.
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 - Check in and check out was busy
 - Breakfast was quite busy and so service wasn't as fast as normal
 - but the incommunicative accompanying hotel staff member was too busy eating the photographed canapés to care what paying guests thought.
 - No omelette station at breakfast was a slight let down - chef was busy keeping buffet topped up.
 - even though it was not busy still took way too long.
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Phone number icon011442076361000
1C Portland Place Regent Street, London W1B 1JA England
1C Portland Place Regent Street, London W1B 1JA England

The Langham, London

4.8

436 reviews

Trip advisor
qualityartesianclub loungechampagne
 - They showered us with balloons, flowers, champagne, chocolates, and great service.
 - We sat and drank champagne until our room was ready.
 - We arrived early for our check-in which was no problem, our luggage was taken and we were escorted to the Langham club lounge where we were waited on with Champagne and snacks until our room was ready.
 - The Langham Club is a oasis of calm in the center of London and we spent many hours here reading, relaxing and of course partaking in the Champagne and cocktails that the staff were always ready to provide.
 - The teas and champagne all very good.
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 - Also had a drink in the artesian which is always a delight .Well done.
 - We were overwhelmed by the staff at The Langham, from the Doorman, Reception, The Lounge, Palm Restaurant and the Artesian Bar the service was exceptional
 - We had drinks several times at the Artesian Bar.
 - Excellent gym, spa and swimming pool + get a drink at the Artesian Bar + try the 'Toasties' at the Wigmore!
 - Having access to the Club Lounge which we used as a base was a great benefit and visits to the busy Wigmore & Artesian venues were memorable.
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 - But Langham London goes beyond that and takes the extra mile to insure a significant positive experience - It's more than the premier location, comfortable room, quality facilities, and luxury building.
 - but the Langham screams quality, and quiet attention to detail.
 - Each subsequent visit always shows that the hotel is moving forwards in terms of both its customer service and the overall quality of the hotel and the services it offers.
 - The decor is so tasteful and everywhere is spotless and great quality.
 - It was dealt with immediately and to the very highest standard.
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 - I couldn’t justify spending the extra for an executive room and use of the club lounge.
 - The staff went the extra mile to make our stay memorable and special, and the Club Lounge was wonderful.
 - We chose an Executive Room so that we were able to make use of the Langham Club Lounge and it was absolutely worth it - we spent our entire time in there and it was great to have somewhere to relax and spend time other than your own room.
 - The Club Lounge is the perfect place to find tranquility throughout the day, the Afternoon Tea at the Palm Court restaurant is a true experience (reserve in advance!).
 - We arrived early for our check-in which was no problem, our luggage was taken and we were escorted to the Langham club lounge where we were waited on with Champagne and snacks until our room was ready.
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 - Finally, the lifts to the rooms are very small and tight and can only take three people at most, excluding luggage - take note if several of you are coming together.
 - The rooms could be a bit small.
 - Bathroom is way too big for small rooms.
 - Also the changing rooms rather small.
 - Rooms are a bit small
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Phone number icon(888) 446-6677
2-8 Great Suffolk Street, London SE1 0UG England
2-8 Great Suffolk Street, London SE1 0UG England

Hilton London Bankside

4.7

474 reviews

Trip advisor
qualityexecutive loungethe-poolthe-lounge
 - Special mention to Nevada who assisted us in the executive lounge.
 - Great atmosphere in the executive lounge.
 - The rooms are amazing, very high end, the best gin selection ever in the bar - breakfast with too much to choose from and the tranquility of the Executive lounge.
 - Definitely will stay here again purely because of the Executive Lounge!
 - I was really impressed by the executive lounge as well!
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 - What a fabulous hotel in a perfect location with top quality rooms, facilities and exceptional staff.
 - The room was of a very high standard and very clean.
 - but it was beyond expectations.
 - We stayed in an executive room which exceeded our expectations and often visited the executive lounge which was made all the better by the polite friendly and attentive staff especially Nevada whom nothing was to much trouble.
 - The amazing team at Hilton London Bankside is truly the best and is always exceeding my expectations.
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 - We really liked the hotel facilities - the pool was great for families and we went there every day of our stay - changing and shower facilities were very easy and convenient.
 - The pool was very nice and the room was so comfortable.
 - The pool is also perfect for kids as it’s nice and big
 - The pool was a highlight and fluffy dressing gowns to relax after exploring the city.
 - The pool is absolutely beautiful and such an enjoyable place to relax.
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 - Nevada made our visit to the lounge even more enjoyable.
 - but on my last evening, Nevada was super kind and helpful in the Lounge.
 - but every person who worked in the lounge was just great!
 - I enjoyed the lounge a lot, I was working on my ipad and it was a quiet and relaxing place, with drinks and nibbles too.
 - And a big thank you to Kacia, who was serving us in the lounge - she was so personable and made us feel so welcome!!!
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Strand, Charing Cross, London WC2N 5HX England
Strand, Charing Cross, London WC2N 5HX England

The Clermont, Charing Cross

4.7

590 reviews

Trip advisor
qualitybirthday celebrationtouchthe-lounge
 - The lounge is lovely for breakfast or afternoon wine/tea.
 - Food was terrific in the hotel from the lounge to the restaurant to the bar.
 - She told me she discovered the mouse as well and they contacted Rentokil and do a deep clean of the lounge.
 - We had access to the lounge/club area, which was very nice.
 - We booked the executive twin which included the lounge which was ideal for drinks and nibbles on our way out in the evening.
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 - The centre piece is the eye catching spiral staircase still bearing scars from incendiary bombings also check out a quirky telephone box by the lifts.
 - Our only small issue with the room was that we seemed to be a room which was the furthest possible from lifts and stairs etc.
 - This was a bit worrying in case we would be stuck in the lift in a fire .
 - We may as well have been IN the lift.
 - but at a new section that you need to take two elevators to reach.
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 - Made it a special time as it was my husband’s birthday which was that extra touch.
 - We were checked in by Andrea, he was very welcoming and made a fuss of our 5 year old daughter on her birthday weekend which was hugely appreciated.
 - Drinks and then dinner in the restaurant at The Clermont to celebrate two 50th Birthdays, my husband's and also his best friend.
 - Had an amazing stay and all the staff were very friendly and welcoming and went the extra mile as was staying for my birthday absolutely loved it definitely would recommend the Clermont charing cross x
 - Memorable Moment was they remembered it was my husbands birthday and the cake and wine was a lovely touch so a massive thanks.
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 - Superb hotel, welcoming, friendly, clean and of the highest quality.
 - Really comfortable spacious room with rain shower and all amenities you’d expect, hairdryer, iron, coffee machine etc.
 - Add on great quality products for breakfast and this is highly recommended if looking for a central London location when visiting on business.
 - We will be cancelling tomorrow’s breakfast and will be keeping away from the restaurant if this is the standard of food here. I
 - So wasn’t quite sure what to expect having booked online for a last minute decision to take the kids (12 and 7) into London for the theatre and a 1 night stay
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 - The room had one small armchair and an office chair.
 - The rooms are small
 - The room was quite small
 - Room small
 - N/A
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 - Made it a special time as it was my husband’s birthday which was that extra touch.
 - Everything about this hotel is great - location, food, cleanliness and the complimentary mini-bar was an added unexpected touch.
 - Tokens given for a free drink each is a nice touch.
 - Our room 508 was large; full of natural light with a very modern feel there was also a cake and card wishing us the best for our anniversary .These little personal touches show how much the hotel appreciates their guests.
 - N/A
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33-37 Hogarth Road Kensington, London SW5 0QQ England
33-37 Hogarth Road Kensington, London SW5 0QQ England

Park Grand London Kensington

4.8

850 reviews

Trip advisor
qualitybirthday celebrationchocolateearl's-court proximity
 - but cheap hotel near Earl's Court.
 - Nothing feels missing, near the Earl's court station, restaurants and Cafe's.
 - Hogarth Road is a quiet street within a five minute walking distance of Earl's Court Tube Station.
 - For the value, you will not find a hotel in this great location (Kensington near Earl's Court on the Piccadilly Line) with such great service and attention to detail.
 - For the value you will not find a better location (Kensington near Earl's Court Station on the Piccadilly line) with such great service and attention to detail.
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 - There was also dried urine on the inside of the toilet seat.
 - The other and we had smelt very strongly of smoke, and the corridor outside our room smelt very strongly of cannabis on the first night.
 - but on closer inspection grubby ( Unpolished glass etc) Filthy lift.
 - The carpet was disgusting with stains and parts of the carpet were actually ripped off the floor.
 - Room stayed in was not very clean, pillows are awful and had seen better days, no cups to make drinks, and the bathroom was disgusting mould all in the shower, wouldn’t stay here ever again, worst hotel I have stayed at in a long time very disappointed
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 - They even wrote me a thoughtful birthday card.
 - but fine for 2 nights , staff friendly and professional, mentioned it was my husbands birthday and they gave us Prosecco and Chocolates , had room service last night from Turmeric Kitchen , delicious , shout out to Karina , Gazi and Maureen .
 - We are looking to come back to London for my birthday in May and would happily stay here again.
 - It was my wife’s birthday and just by looking at a badge she was wearing we were upgraded and had chocolates & Prosecco delivered to the room.
 - Myself and my partner have experienced extremely high levels of stress and anxiety lately and being his birthday I decided a couple of days away in London would be what we needed to unwind and to treat him and make him feel special.
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 - Since it was a reasonable price I didn’t have many expectations.
 - but overall quality was good.
 - Exceeded every expectation.
 - The buffet breakfast was fine, the hot food option was of a high standard with eggs cooked quickly to order while you wait.
 - Breakfast is something that is extremely important to us as we are ‘Foodies’ and enjoy good quality ingredients.
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 - We stayed here in February, paid almost £200 for one night and was given a room with a window with a view of a wall and not a very clean room.
 - The walls had marks on them and wallpaper had rips in it, even in the lobby area.
 - Also the walls are thin and we could hear everything our neighbors were saying to each other.
 - - Button feature on the wall that indicates whether you want to have housekeeping or are asleep and to not be disturbed; the house keeping never disturbed us.
 - The bed nearly touched wall to wall with limited room to move around
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 - I mentioned in my booking it was my birthday and when I arrived the lovely hotel staff had decorated my room with balloons and chocolates and complementary wine and cake!
 - When we arrived into our room we had a nice bday surprise of balloons, towels in the shape of a cake, red wine and chocolate!!
 - but fine for 2 nights , staff friendly and professional, mentioned it was my husbands birthday and they gave us Prosecco and Chocolates , had room service last night from Turmeric Kitchen , delicious , shout out to Karina , Gazi and Maureen .
 - We went to our room and were met with rose petals and a towel swan display and 2 bottles of red wine chocolates and a lovely card.
 - Nothing was too much trouble, very helpful when arriving, they gave us wine and chocolates and a towel birthday cake for my partners birthday :) Clean hotel, we checked in our bags when we arrived early and offered tea or coffee on arrival.
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 - The rooms are small
 - We were sceptical that the room might be small from some reviews,
 - The rooms are tiny.
 - The rooms are small
 - I phoned as soon as I made my booking as some of the reviews stated the basic rooms were tiny, I had booked a superior room
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54 Buckingham Gate, London SW1E 6AF England
54 Buckingham Gate, London SW1E 6AF England

St. James Court, A Taj Hotel, London

4.5

636 reviews

Trip advisor
qualitybuckingham-palace proximitybirthday celebrationstaying experience
 - The room was very spacious and spotless with a lovely birthday surprise kindly set up by the housekeeping team before our arrival.
 - We stayed at the Taj St James’s on our recent visit to London celebrating 3 special 40th birthdays.
 - It was delicious House keeping made the experience even better by presenting balloons 🎈 cake & card in our room as we were celebrating my husband's birthday.
 - I mentioned it was my partners birthday and we had cake in our room upon arrival and also again the following day, which was his actual birthday.
 - We arrived on Saturday 5th February for my birthday and to watch a show which was cancelled in December.
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 - however the room is quite small for an executive room.
 - The room was quite small on level 7,
 - The rooms are really quite small
 - Very small room, windows glass milky, which makes the already small room very dark.
 - The hotel room was small
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 - We were not sure what to expect because of our previous London hotel experiences have been average or poor with very small expensive rooms.
 - Very noisy from the residence up stairs - poor sound proofing.
 - Sad to witness Taj's spirit abate due to poor management.
 - but the water pressure on the shower was very poor.
 - Shame, wouldn’t recommend due to the room issues, very poor sleep.
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 - The place looks amazing and we definetely going to come back for another nice experience!
 - What an amazing experience.
 - Though it was resolved it wasted my time and spoilt the end of my stay after the overall good experience.
 - .. We had fed back our problems with the reservation team during check-in, and were repeatedly reassured by Tushar that all efforts would be made to give us a good experience.
 - A really memorable experience and truly unforgettable and unique.
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 - Good location, near Buckingham Palace!
 - The location perfect and so close to Buckingham palace
 - Beautiful hotel near Buckingham Palace, convenient to tube stations and short walk to Westminster Abbey/Houses of Parliament.
 - The St. James Court Taj Hotel is a great location in London - so close to Buckingham Palace and beautiful St. James Park.
 - It's a stone throw from Buckingham palace and near St James Tube station.
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 - Exceeded expectations.
 - Breakfast was of good quality and plentiful.
 - Highly recommend this hotel for its luxury standard and impeccable service 10/10 from me
 - Breakfast is fantastic and on par with top 5 star international hotels.
 - A great range & quality.
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2 Wallenberg Place Top of Park Lane, Marble Arch, London W1H 7TN England
2 Wallenberg Place Top of Park Lane, Marble Arch, London W1H 7TN England

The Montcalm London Marble Arch

4.9

958 reviews

Trip advisor
qualitybirthday celebrationstaying experiencearrival
 - Me and my colleague decided to experience an extraordinary hospitality of The Montcalm London Marble Arch Hotel.
 - We visited Montcalm as a couple and it was an amazing experience.
 - Best hotel in central London, hospitality and location wise.
 - Experience was amazing as always.
 - We have also taken a chance to try the Indian restaurant which is located at the end of the lobby, and I have to say we had a great experience there.
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 - but this was obviously due to unexpected circumstances.
 - The bar was empty on a Friday night, possibly due to the dirge like 'modern music' that had all the sophistication of a drug fuelled council estate.
 - but I believe this is due to the pandemic and/or renovations.
 - We were disappointed by this, we especially picked this hotel due to what was on offer.
 - but it’s closed due to Covid.
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 - Half an hour after arriving in our room we were surprised with complementary bubbles and cake from the staff.
 - The check in at the front desk was quick, simple and proffessional.
 - Together with brother we have arrived and we’re welcomed nicely by Georgie and Marius.
 - From arrival to departure we were made welcome and spoilt.
 - The attention to detail we received once arriving at Montcalm was second to none, your reception team was extremely welcoming polite, and gracious.
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 - Visited for my 40th birthday and booked Montcalm Marble Arch due to the excellent reviews and we were not disappointed.
 - At the end of the meal to my surprise the staff came out again signing happy birthday and another cake I was blown away by their kindness also must not forget the chef who did us a very enjoyable meal.
 - As well as a room upgrade we also got Prosecco and cake as we were celebrating my birthday.
 - but made sure the room was set up for the birthday!
 - My boyfriend booked one night stay on bonfire night for my birthday being the Saturday.
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 - I was impressed by the quality and diversity of the food offered at breakfast.
 - I have been staying at this hotel since 2014, and the quality service has only gotten better!
 - Comfortable, opulent lobby; spacious, luxurious bedroom - plenty of storage, make up area, power shower, good quality linen and towels.
 - N/A
 - The food was of a high standard and the bar was comfortable with a good selection of drinks and cocktails.
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Phone number icon011442073000041
41 Buckingham Palace Road, London SW1W 0PS England
41 Buckingham Palace Road, London SW1W 0PS England
5

547 reviews

Trip advisor
qualityexecutive loungechampagnethe-lounge
 - The food is great, the lounge larder is plentiful and extremely tasty, especially after a very tiring day shopping.
 - Just outstanding service from the street level front desk, to the lobby front desk, the "butler" in the lounge etc etc.
 - N/A
 - From Andrew at the helm to Steve in the lounge, everyone is friendly, helpful, knowledgeable and skilled.
 - I would also like to give special mention to Steve Jones the Lounge Manager , a fantastic host.
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 - The executive lounge is amazing.
 - We relaxed in the executive lounge in the evenings, in front of the fire with a glass of espresso martini along with the selection of evening snacks, including my favourite, the truffle Camembert.
 - The hotel check in, from the front desk downstairs to the complimentary glass of champagne whilst taking in the rich surroundings of the executive lounge immediately set the tone.
 - The rooms are lovely and the executive lounge is very special.
 - We returned to the executive lounge and spent the rest of the evening in a relaxed atmosphere with drinks by the fire.
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 - but this hotel and all the staff were above our expectations!
 - N/A
 - We had dinner next door later next door at BBar, which was up to the high standard of 41.
 - Rooms are beautifully decorated & the attention to detail surpassed all our expectations, from chocs in the room on arrival to a hot water bottle in the bed & tea lights glowing in the bathroom.
 - The food available from the menu in the executive lounge was of good quality.
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 - The rooms are small,
 - though beautifully appointed our room was small too.
 - The only negative would be that the rooms are very small which is not uncommon in Europe.
 - Even in our much quieter second room, the bathroom was a bit of a struggle size wise (and we had just come from Paris with super tiny rooms).
 - As I expected, the rooms are a little small,
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 - From the moment we arrived we were greeted with a glass of champagne.
 - The hotel check in, from the front desk downstairs to the complimentary glass of champagne whilst taking in the rich surroundings of the executive lounge immediately set the tone.
 - Champagne on arrival by the fire.
 - This time we decided to bring out pet as the hotel is pet friendly, wow, do they spoil pets, on arrival we all get a glasses of champagne
 - It's such a nice touch that guests are treated with a glass of champagne while checking in.
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Phone number icon(888) 446-6677
South Quay, Marsh Wall, London E14 9SH England
South Quay, Marsh Wall, London E14 9SH England

Hilton London Canary Wharf

4.6

388 reviews

Trip advisor
qualityexecutive loungethe-loungeexecutive room
 - Apart from that, our two night stay was less enjoyable than we expect from a Hilton.
 - Breakfast was good quality and plenty of options.
 - Customers want choice and they also expect enough staff to be employed and some level of service given the price of a room here!
 - The hotel had very good cleaning standards, the toiletries in the bathroom were of very good quality, nice fluffy towels, good internet and quick room service.
 - It’s losing its standard
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 - The executive lounge is a great place for pre dinner drinks normally
 - Executive lounge wasn’t open (hopefully it will reopen soon, Hilton are slowly bringing them back - Bankside has reopened)
 - Stayed for one night and executive lounge currently closed.
 - N/A
 - The executive lounge is currently closed.
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 - Arrived and was warmly greeted by the front desk team, who gave us both a glass of Prosecco as a welcome, and had upgraded us to a King Executive room (lovely bonus!).
 - Enjoyed our stay in an executive room.
 - Booked two executive rooms as we were celebrating my 50th and my fathers 80th birthday.
 - Check-in process was excellent managed by a enthusiastic Lithuanian lady who offered me a welcome glass of champagne and an amazing upgrade to an executive room + executive lounge access (much appreciated).
 - Stayed in Executive room which was not quite ready on arrival - we were 30 mins early.
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 - but as we had plans both evenings we would not use the lounge facilities even if it had reopened.
 - Great service, comfortable rooms, pleasant staff, Great lounge, and on the most recent trip Osvaldo was particularly helpful in the lounge.
 - The lounge is a great placed to work if you need a quiet area.
 - I liked the lounge, evening canapes were always very good.
 - but complex to use, however, the lounge staff were on hand to help out.
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 - Really poor experience.
 - Also didn’t feel like the room was cleaned if this wasn’t noticed which is poor during Covid spikes.
 - The food service for lunch and generally during the day is poor and limited, which seemed strange for a mid sized hotel.
 - Unfortunately there were a lot of let downs: • The mattress is low quality, giving poor support and shaking every time you turn.
 - I dropped one star because of the poor quality of the spare bed we had last time.
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