Disappointed that there was no window view for the cost, just a cramped weird courtyard on the basement level, so the room was dark and kind of gloomy The complementary cocktail hour was nice

I would also say that the hotel is very dark.

We had a ground floor room which was far too dark. It was in an absolute nightmare when getting ready (this is why I only gave 4 stars)

but not too late….. definitely would benefit from black out blinds or curtains for those of us who like the dark but that’s the only mild negative 😊

The rooms were a little small for what we paid and very dark not much day light getting in at all, the bed was really comfortable and our room very quiet.

For proper sleep I need to be able to make the room completely 100% dark.

Upon check in we were disappointed in our small room, down a dark hallway in the back of the hotel, two rooms experienced street/pub noise. .

But the rooms themselves (I saw 2 of them - quite identical) are very small and dark.

Unfortunately the only mirror for hair drying was on the inside of the wardrobe door and even when opened wide, it was quite dark.

We found the room way too dark and thus it appeared small.

However, the room we stayed in on the ground floor was very dark (walls on 3 sides of the window and no direct sunlight) and there was no way to open the window and get some fresh air in.

It was a bit dark (fine for reading in bed, just harder to see what's in your suitcase).

No restaurant in the hotel which usually wouldn't be an issue

but did not bother us: no restaurant in hotel (but you can collect drinks and snacks at reception), Soho Square nearby slightly seedy at night time, no view from room and difficult access for taxis because of lots of small oneway streets.

Breakfast at the hotel is only in room service.

but really, in London, who wants to eat in a hotel.

While there isn't a traditional restaurant in the hotel, this was never an issue for me as fresh breakfast was brought directly to my room at the exact time I had requested it.

but also a micro-wave for heating  up food, and a small washing up sink with basic dishes and cutlery available so you could bring back food to eat in the room, 

There is no restaurant in the hotel which is a smart strategy as there are so many cafes nearby that offer wonderful breakfasts - but they do offer continental breakfasts that can be brought by room service.

No restaurant at the hotel (though they do offer breakfast room service, which we didn't end up using)

No restaurant in the hotel, as it is small and boutique,

I saw some people's comments about no restaurant in the hotel.

And there's no reason to have a restaurant in a hotel in Soho!

There is no restaurant in the hotel (but hundreds within 5 mins walk).

We found great Cafes for breakfast as there is no restaurant in the hotel.

We Would likely stay here again because of the location.

A lovely hotel, with a fantastic location close to the theatres, Covent Garden and Oxford street.

Location is perfect for anyone looking to shop, visit tourist attractions or looking for nightlife.

This is great hotel located right in the heart of SOHO.

This hotel was perfect in every way: perfect location near tons of amazing food and entertainment and an easy walk to all the best sites; the perfect room, super clean and very comfortable with all the amenities I wanted (fridge, microwave, coffee, etc); and perfect staff, super friendly and helpful.

Great location (at the centre of London’s tourist activities), nice comfortable and functional room and very good service from the courteous staff.

Location of this hotel in SoHo couldn’t be more perfect.

My stay at the resident soho was brilliant, the location is unbeatable!

The Hotel is located in one of the most beautiful areas of London, in the heart of Soho, close to train and bus stations, restaurants, shops within walking distance, very kind hotel staff, especially the maintenance engineer Nando, spacious and well-kept rooms with all comforts, mini kitchen with nespresso coffee, very comfortable bed,  the big Smart TV, an unforgettable experience, Highly recommended!

Location was in the middle of Soho, really close to Tottenham Court Rd Tube and lots of great restaurants, bars, Oxford st etc.

very friendly staff , clean rooms , good service all over , away form the crowd of Soho even located at Soho , very close to metro access and full of bars cafes around I highly recommend when you are traveling to London

Super location , friendly and helpful staff.

The location of Resident Soho was the best ever!

Excellent location, the room is clean and comfortable.

Everything was perfect in terms of room, location, members benefits such as the discount and early check in and late check out.

Best location, closet o to train station, shops, clubs, restaurants and many more.

Extremely helpful staff and superb location.

The hotel is also in a fantastic location for enjoying central London.

The staff were very attentive and provided a complimentary bottle of wine when they discovered it was our anniversary and gave us invaluable tips on places to eat.

I chose this hotel because it offered a room with a little kitchenette which I love having when I’m traveling so I don’t have to eat every meal out.

Very friendly staff with awesome food recommendations.

Shops, theatres, restaurants and anything you need within a short walk!

Steps away to fabulous restaurants and theatre!!

The hotel is close to the main streets with many bars and restaurants along the way.

A beautiful hotel in the middle of SOHO - A short walk to all you need of restaurants, theaters, shopping.

It is surrounded by delicious  restaurants, grocery store, shopping, and sight-seeing.

Great  hotel in Soho with many restaurants and pubs around and 200m from Oxford street.

Suggest more soft drink options on room service

Fantastic location in the heart of Soho, close to all of the bars, pubs and restaurants, very helpful staff on reception and we were made to feel very welcome, room was very spaciuos with great amenities, bed was very comfy, all in all a great stay, would highly recommend and we will return soon.

It's good for nightlife, food, a comedy show, shopping, and if you want to hit London attractions, you can walk to Covent, Piccadilly, Chinatown, Leicester and have metros stations close by.

The hotel is in a great location, close to shops and restaurants.

The Resident Soho is centrally located around great restaurants and shops.

Its location is close to two underground stops (which made visiting the the Tower of London, London Bridge, the London Eye and Buckingham Palace easy, fast trips) and is walking distance to the theater district.

It's also pretty close to all the major tourist spots, including the Tower of London, the London Eye,  Westminster Abbey, etc.

Almost hit the mark had it not been for an uncomfortable night sleep.

The 3rd and 4th accomodations are single small sofa beds extremely uncomfortable and you have the risk of having also a camping mattress.

but the Hotel was disappointing and very overpriced,   Couldn't even get IN the room with our luggage, no where to put it, crawled over it, put one in bathroom,  could barley walk around bed, I was very disappointed and uncomfortable  for a three day stay.

but the bed is extremely uncomfortable, feels like uneven overused mattress.

the bed is obviously a twin put together and the hump in the middle makes for an uncomfortable sleep. .

Hard uncomfortable foam pillows - not feather or fibre. 2.

We would not stay here again because it was so uncomfortable and we all slept poorly.

One gentlemen’s club is on the same block which may lead to an uncomfortable conversation with a child

but we didn't find it uncomfortable as we were out and about most of the day.

This is the place that I would think of when I want a place to rest and relax after a long day of walking and visiting places around London.

From the moment we walked in to the day we left, we were treated like family.

It is only a short walk to downtown and the trendy Soho district

We walked from the hotel across Hyde Park to the Design Museum in Kensington, which was an added bonus.

Bathroom was excellent with a large walk in shower.

We walked 85 miles in 7 days exploring all around this neighborhood and beyond!

Within easy walk are Oxford Street (shopping), Soho itself (lively shops and eateries), Chinatown (great food), and it's easy to navigate to Leicester Square, Trafalgar Square, Piccadilly Circus, the Houses of Parliament, the London Eye and more.

It has a fabulous location (we walked nearly everywhere), and underground subway stations nearby.

Only 15 mins walk to London's famous shops.

Easy walk around Soho, Covent Garden & surrounding area.

It was an 8 mile walk, there and back again, so I was quite uncomfortable when I got back,

We walked from Tottenham Court Road station and it was a comfortable walk.

Easy walking to everything you need and want.

You are a short walk from all the main attractions in Soho.

The location couldn't be better, as there are lots of restaurants within 5-10 min walk, theatres are at walkable distance and the communication with further areas could not be more simple, having the main underground lines a stone's throw away.

The Resident Soho

dark

hotel restaurant

uncomfortable

location

restaurant

walk

Some broken handles on the hot breakfast trays so were too hot to use

All the drawers either had missing or broken handles making them useless, the safe was broken and the bathroom in dire need of having some money invested in it with its broken and cracked tiles. .

The bathroom had broken tiles, damaged bath front board and the sink cold tap leaked.

Rooms are tired and I and I had to change as shower was broken and air con did not work.

The red emergency telephone in the lift was broken and not functioning.

Bathroom had mould around the bath & the bath/shower screen, broken bathroom floor tiles, sink water literally took minutes to drain away.

We moved room 3 times due to unclean rooms and a range of poorly maintained facilities, including damaged door frames, smashed locks with dangerous sharp edges, air controls hanging off the wall, a broken bed frame with stained fabric.

I'm not sure whether the air conditioning system had broken down or was switched off

after 30 mins looking they realised they were typing my name wrong.. lifts broken so 2 lifts for 14 floors.

Lifts have clearly been broken for a long time - the lights and

I was told by the desk to call down to security to have the safe opened and they informed me the safe in this room was broken as well.

Air-con was broken, took multiple complaints before maintenance came to visit, 6 hours after the first complaint.

Door knobs missing burnt marks on carpet mouldy bathroom broken aircon  (and this is just the up graded suit we were 
moved to).

However the air conditioning was broken which made for an uncomfortable nights sleep on both nights we were there.

Air cooling system broken in room for entire stay.

It doesn't matter how clean the place is you can't get away from the threadbare carpet, the dowdy and tired paintwork, the gloomy corridors, dated bathroom and very stained and grubby chairs in the breakfast dining room and broken AC.

but it was broken and so we felt unsafe for the rest of our stay.

It was cold, concrete filled, shabby, dull and dank.

A call to reception and we were told the air con was off as it was too cold!

When we came back, our rooms were so cold, I couldn’t be in it.

Our shower had a temperature regulator problem, so went from cold to boiling hot in seconds!

Just proceeded to produce two room key cards and the interaction was very cold and not welcoming.

There’s a bath I ran cold water in to keep cool.

The shower goes hot and cold so we just decided to have a freezing cold shower on such a hot day rather than burn ourselves.

The shower in the room went from red hot to cold whilst using it, we had no cold water to the bath and basin taps on one occasion and if I hadn’t have found the maintenance man myself it would not have been resolved in time for me and my wife to make our reservation.

Only negatives, cleanliness of bath area in bathroom (hair in plug hole and mildew in bath), the shower ran hot and cold, the bed was pushed up to the wall so one person was against the wall, a mix of modern and dated decor.

Having started the following day with little sleep and a shower that ran hot one minute and cold the next and being desperate for the 2nd night to go better I spoke to Reception about the aircon.

but didn't inform anyone else to resolve the issue. Other issues that weren't dealbreakers but contributed to an already poor experience:
- There was one washcloth for a double (2 people room) and 0 for each day after that
- The shower water kept shifting between hot and cold
- All the rooms apparently have heavy (fire?)

That evening we discovered that the shower changed from hot to cold water while we were using it.

Breakfast is not too bad—there’s a nice range of hot and cold offerings,

At this point I will take any room with air con as I’m over heating Amd just laying in a ice cold bath trying to cool down.

Bathroom tab wasn’t working properly no pressure for cold water I reported 3 times even though very friendly staff

Bathroom was dirty and shower kept going hot and cold.

The sink drain was rusty; the water in the shower would go from very cold to extremely hot and then back again constantly; one of the lights in the ceiling was hanging by wires, etc.

Regardless of the temperature I put it on it continually cycled between hot and cold so it was hard to use.

Now instead of scalding/freezing, it was almost bearable hot to cold.

Arrived in the early evening to the hotel, great location

Otherwise a fabulous location and restaurant/bar looked busy

Stayed here for the London marathon in a suite, the location was perfect and the room was quiet and had everything you would need.

We stayed here for 2 nights, hotel well located and easy to travel around.

Premier location overlooking the Thames and Tower Bridge with friendly staff.

Excellent location for a hotel, great views and surroundings.

All in all we had a very enjoyable stay and would definitely book again, the location is fantastic and it was lovely walking out to the view of tower bridge each morning.

Hi,

A gorgeous location with a lovely staff.

but clean and stuff works ok, breakfast is worth it, and the location is decent.

Beautiful experience.😍
Valentino was very helpful!💪
Lovely staff
Top supervisor👌
I recommend to everyone, at least the Vicinity terrace with a nice view                                                        
The location is excellent!✅️
Next to The Tower Bridge.🏰

It's a great location right next to Tower Bridge and opposite the Tower of London with a short walk to bus stops and the tube.

Great location by Tower Bridge and 2 minute walk from Tower Hill tube station.

The hotel was in an ideal location next to the Tower bridge, and the Tower of London.

Their Breakfast is very underwhelming, quality and choice of food is poor and it is a major hassle to get in:they insist on a pointless 'you will be seated' process, that means 10 min and more wait time in a queue at 7:10 in the morning, even though the breakfast room is almost empty,

Positive point good views Sadly here’s  the negatives Snarky check in with two members of staff looking at us and pointing of the computer screen with no communication to us at all all very strange Room basic only with poor toiletry facilities mini bar had wine in a tin Breakfast not good at all

Family room on lower level was very poor, tired and dated.

very very poor if we had known we wouldn't have booked our stay there.

Thought we had left poor service behind in Northern England - not so.

Our other son said that the air con in their room was poor

Painted plywood wardrobe doors - very poor finish.

Staff slow and undertrained, room very poor with no fridge or aircon, breakfast ran out of basics most days 😔

Air con was very poor and had staff disrupt our sleep.

Unfortunately the man's ability to understand and speak English was so poor, after 5 mins of repeating the question he eventually said i needed yo go outside and use stairs round back
I gave up and asked the concierge who directed me to them (there were next to lifts).

When he arrived he said good morning I explained what had happened during our stay and he replied ‘I am unable to give you a refund!’ Firstly I didn’t request one, secondly having heard others having free room upgrades on arrival I was appalled at such a poor attitude.

However, my main gripes are reserved for the poor quality of service we experienced.

My poor parents in law who had the other room I booked wish they had slept in the lobby to get some cool.

When we tried to ring room service no one answered the phone which is poor for a 24/7 hotel, or so the information said.

We had a double room which was comfortable.

Check in easy and well managed, cleanliness of hotel excellent, all elevators working and quick, breakfast excellent, views amazing and balloons and cake delivered to our room for our daughters birthday.

I liked the electronic communication of 'do not disturb/please clean the room'.

Did not seem interested with my booking request for nice room with bridge view, food and cleanliness was excellent and room was serviced well each day.

Outside of the room, the hotel was really nice, clean and looked really nice.

When we got the room it really was a lovely room with a great view up the river.

Rooms are not updated or modernized, which we liked because it gave it the London charm we wanted.

They have clearly spent money on the reception area and restaurants so why not the rooms?

In luck… the hotel receptions said 10-15 mins a room will be ready.

Our 6th floor room was a typical London tourist room, yet comfortable, clean and quite spacious.

Our rooms were very nice and the views were breathtaking.

Highly recommend getting a room with the view of Tower Bridge.

Breakfast whilst plentiful wasn't best quality, bread rolls were stale, no vegetarian sausages  (did ask).

It gets better when we arrived at the room - the bath was filthy.

This resulted in a stench coming from the drain in the bathroom and the damp smell ended up permeating our clothes.

During our first night the room's smoke alarm activated twice due to someone smoking in an other room !

Old facilities, dirty rooms, musty, dark, and generally not as advertised.

There was mold on the walls in the bathroom, the light in the shower leaked water posing a electrical shocking hazard, and it smelled of mildew.

The bathroom is disgusting, dirty stains all over and again very old.

The corridors smelled awfully and made me nauseous every time I had to go to the elevator or to my room.

There was a smell of damp in the bathroom, the room was extremely dusty, fridge not stocked, carpet not hoovered - hair clips still on the floor, drainage issues in bathroom, a fan that did not do the job intended.

Yellow toliet seat with cleaning chemical still dripping down the toiled seat.

Nice view river side, small room smells of smoke, water left for guests half drunk, dusty, tv does not work!

My room had a terrible mildew or mould problem in the bathroom, which was a bit worrying.

Once you open the window for some cooling air, the smell from the river makes you wish the windows were glued shut!

but room needs upgrading, bathroom stank and needs work.

One thing I really CANNOT recommend is the coffee at this hotel - either sachet in the room (stale and not great) or the breakfast room option (bitter and unpleasant).

2 of our rooms looked our directly at the beautiful Tower of London bridge.

If you want to visit Tower of London this location is terrific as really convenient.

The hotel is located right by the Tower of London, Tower Bridge, St Katharine's Dock and other places for a lovely visit/walk.

The Tower of London the the best thing on our trip and for that the hotel was great.

This hotel is in a great location near the Tower of London and the London Bridge.

The hotel is ideally located for the Tower of London and the Shard.

Would recommend for cheap London stay opposite Tower of London and 5 mins from Tower Hill tube.

The positive for the Tower Hotel is its location right next to Tower Bridge and across the road from the Tower of London.

Tower of London was 10 minutes walk, and London Bridge just 5 minutes walk.

There is a nice walkway that goes in front of the Tower of London that closes at 8:30 pm.

Walk via the river front part of the Tower of London before 7pm and enjoy the icon view of The Tower Of London and the wild flowers as shown on TV.

Tower of London and Tower Bridge all within a few minutes walk.

You are sat on the edge of the River Thames and just a 2 minute walk from Tower Bridge, Tower of London, St. Katherine’s Dock (Marina) with its Bars & Restaurants, and many more attractions.

The hotel was ideally placed for my 2 days of sight staying with a short walk to the tube station and next door to Tower Bridge and The Tower of London.

Perfect location to tower bridge and Tower of London.

Great location with the harbor, Tower bridge and Tower of London right outside the front door, friendly and helpful concierge.

It’s of course also close to the Tower of London, and Borough Market is also quite close by (walking across the bridge to the southern bank of the river it’s then about 15 minutes away).

Setting was lovely overlooking the marina .

It is near everything and has the best view in London.

Lovely view of the tower bridge from our room.

Hotel very nicely situated with a gorgeous view over St Katherine’s Dock.

The view of the Tower Bridge was breathtaking.

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