Initially had a bad experience with no air conditioning and staff at reception that didn't careless about my complaints.

Air con was not functioning in the room and it was hot and stuffy.

The bathroom was terrible, the service to fix anything was terrible, 
The AC didn't work it was hot and terrible to sleep.

AC in the room did not work properly and kept making sounds all night.

We requested fans for each room as we were prepared for the heat.

There was no air conditioning in the room and the fan in the bathroom did not work.

We had to endure a balmy 79-80 degrees in the room throughout out entire stay (even at night, dropped to 78), was provided with a desk fan; despite 3 attempts requesting to have AC fixed at the registration desk, we eventually found out they can't fix it;

Rooms are tired and I and I had to change as shower was broken and air con did not work.

This time there was no air conditioning in the rooms (which we were not advised of at check in).

We also were given another room and that cooling system did not work.

The aircon was not working and the fan was not effective.

but not working, even though there was a fan it was pretty hot all night.

The room that we stayed in looked tired and the air conditioning was very weak.

No air-conditioning and no fridge, at this point I was too tired to complain again.

Our other son said that the air con in their room was poor

The rooms are dated in area with black on the tiles around the bath.

Ceiling shower not high enough for tall people.

but the bathroom dated and could do with modernisation.

Outdated, and a massive environmental water disaster (Faucet running, single use towels, no water stop on the toilets, old and outdated bathroom with rusty rods).

toilets clog and no one came to fix it when we called.

All the drawers either had missing or broken handles making them useless, the safe was broken and the bathroom in dire need of having some money invested in it with its broken and cracked tiles. .

although the price was acceptable for Central London  the rooms need updating badly especially the Bathroom .

The bathroom floor hasn’t seem a mop or hoover.

Something was spilled all over the toilet.

Hotel reception not responsive to requests to deal with repair in room - locked wash hand basin for duration of 4 day stay Slow to allocate room chosen and paid for ;had to wait in another room while issue was supposed to being resolved

Positive point good views Sadly here’s  the negatives Snarky check in with two members of staff looking at us and pointing of the computer screen with no communication to us at all all very strange Room basic only with poor toiletry facilities mini bar had wine in a tin Breakfast not good at all

I was disappointed we had to ask twice for a lightbulb to be replaced in the bathroom.

-completely OUTDATED; place is aged, needs serious upgrades throughout
-no fridge (mini fridge door was sealed off)
-no exhaust fan in bathroom, so bathroom steamed up when taking shower in addition to already having the balmy 79 degrees present
-Elevators are SOOO slow, had to wait up to 10 minutes to get from 7th floor to 1st floor, eventually discovered the freight elevator
-Breakfast was disappointing to say the least, thankfully our breakfast was included in the rate we paid;

Very comfy king size bed, black out curtains.

Only thing which was nice was the comfortable beds and the full English breakfast.

Comfortable bed in a room that has seen better days.

My husband and I enjoyed a good night’s sleep in the comfortable bed and appreciated the air conditioning which was really efficient.

The bed was very comfortable and air-conditioning was a blessing in the heat to walk into a cool room was excellent.

Rooms were very quiet and comfortable beds.

This was not the bed's fault - it was a lovely comfy bed with a mattress topper and my husband slept like a log.

The bed was very comfortable, as were the pillows, the bed was covered with a light quilt which was perfect for a good night sleep.

We had a super king bed which was very comfortable and we had a mini bar with beer & wine which was restocked on our 2nd day.

Fantastic weekend away,staff so friendly and helpful,free mini bar which was restocked each day and bed was so comfy.

Staff were brilliant, bed was comfy, room was clean enough, location is great.

The room itself was clean, great TV and wifi, room service available, and very comfortable bed and chairs.

On the plus side the bed was comfortable and the staff friendly.

The beds were really comfy and I want to know where they get there pillows cos they are so soft!

but bed was comfy , wifi good 
staff overall where helpful and polite 
breakfast id say ok.  .lot of choice but found the english a bit dry ,  
the restuarant in the evening was good  and not to expensive .

Arrived in the early evening to the hotel, great location

Otherwise a fabulous location and restaurant/bar looked busy

Stayed here for the London marathon in a suite, the location was perfect and the room was quiet and had everything you would need.

We stayed here for 2 nights, hotel well located and easy to travel around.

Premier location overlooking the Thames and Tower Bridge with friendly staff.

Excellent location for a hotel, great views and surroundings.

All in all we had a very enjoyable stay and would definitely book again, the location is fantastic and it was lovely walking out to the view of tower bridge each morning.

Hi,

A gorgeous location with a lovely staff.

but clean and stuff works ok, breakfast is worth it, and the location is decent.

Beautiful experience.😍
Valentino was very helpful!💪
Lovely staff
Top supervisor👌
I recommend to everyone, at least the Vicinity terrace with a nice view                                                        
The location is excellent!✅️
Next to The Tower Bridge.🏰

It's a great location right next to Tower Bridge and opposite the Tower of London with a short walk to bus stops and the tube.

Great location by Tower Bridge and 2 minute walk from Tower Hill tube station.

The hotel was in an ideal location next to the Tower bridge, and the Tower of London.

Enjoyed experience, good views from room, clean well presented, room was very small for a double and felt cramped, breakfast staff very friendly, reception could have been better took a long time to check in

My wife and I stayed 2x nights over a Sept weekend in a standard double room overlooking the St Katherine's dock at the back of the hotel.

We stayed in a 10th floor family room overlooking Tower Bridge and Thames and every morning as well as evening took our time to just stand an look.

We had a nice view from our room that overlooked the boats outside.

but did get Tower view room so that was a bonus.

We had a bridge room view which was absolutely amazing.

the double room overlooking the tower bridge is very nice.

We were all on the 8th floor and out of the 3 rooms 2 had views over St Katherine’s dock.

Location and surroundings were good, there was not far to transport/underground and not at least the view from the room, when you paid a little extra.

The location and view is great especially we have a bridge view room.

Very happy with location, staff very helpful, views from rooms amazing and amenities spot on.

The Tower view rooms really do offer everything you'd hope for and the location of this hotel and the fact it provides reasonable parking made this a wonderful place to stay and explore the city on my wife's birthday.

Rooms are large and comfortable, and one of the rooms had a view of Tower bridge.

Had a lovely time and complementary bottle of wine (and items in mini fridge) and a room overlooking the bridge.

The location is perfect and the view from our room of Tower Bridge was amazing.

Good location too with nice view from our room.

The view is great the rooms at this hotel are not.

We booked two rooms tower view rooms for our party of 5.

Without a doubt this is the best view from a hotel window we have ever had, Tower Bridge, The Shard and the a view of the Thames.

The hotel is ideally located for the Tower of London and the Shard.

Before we knew it, we got automatically upgraded to a new room with an amazing view on the Shard and Tower Bridge.

Large hotel with great views of Tower Bridge and then the Shard in the distance from our hotel room.

We love the location and our room had a stunning view of Tower Bridge and the Shard.

Very handy for the Uber River taxis, Tower of London, HMS Belfast and worth going up to the 32nd floor of The Shard (free) for a drink or meal in the restaurants.

It is in a great position for the river and Tower of London and our room had a great view to Tower Bridge and The Shard.

Within easy walking distance to the bridge, the popular Dolphin & Mermaid statue and a 20 minute walk to The Shard and to the financial district.

Tower Bridge View room was spacious & clean with beautiful view of Tower Bridge & also The Shard.

We had a wonderful view of the Shard and Tower bridge from our room.

Rooms were good,  exactly as before great views of Tower bridge, The Thames  and The Shard .

The shard was just a 15 minute walk over the bridge and near there is borough market too

Breakfast was lovely, lots of options such as cereals and cooked breakfast with tea, coffee and juices.

It was simply stunning, we were on the 6th floor room 663 and had views of The Tower Bridge, The Shard and The top of The London Eye.

Room- We paid for a bridge view room and this is spectacular with a view of the shard also and on New Year Eve the shard was lit up with lights and lasers.

Our room was very clean and the views were incredible of Tower Bridge and the Shard.

Fabulous location, couldn’t get a better view of Tower Bridge and The Shard.

Great stay with room over looking Tower Bridge and The Shard.

e hotel has amazing views of the Shard and Tower Bridge.

Room 933 had an amazing view of Towerbridge, the shard and HMS Belfast.

Room 1055 had an amazing view of Towerbridge, the shard and HMS Belfast.

If you book a room that looks on to the river, the view is excellent.

At first sight this hotel looks amazing, with its lofty, airy lobby and the view, which is second to none!

The view was amazing, the room nice and big with comfortable beds.

We would always stop in there for a Strawberry Daiquiri wether we were staying or not because of this drink and also a very pleasant place to rest with the view of the tower bridge if your lucky enough to get a window seat especially the bay window table.

The view from my bedroom, facing the tower, was outstanding.

You absolutely do it for the view, which is incredible!

Overall rescued by the view and location.

The view of Tower Bridge  from our room on the 7th floor was stunning.

The hotel is in a great location for transport links and the view of the Tower Bridge is excellent.

The view from the room of Tower Bridge was brilliant and there was no noise at all!!

The view from the room was absolutely breathtaking.

Overall a very enjoyable stay - pay extra for the view of the tower bridge, it's worth it.

Views for days, booked a couple of nights to celebrate the start of a new year and enjoyed the view so much, the room was perfect and well equipped and covid was taken very seriously.

Love the view from the room which is directly at the Tower Bridge.

The view did not disappoint and was perfect for the New Year’s Eve celebrations

though our other two rooms we didn’t pay extra for the view we was still put in rooms with amazing views of tower bridge.

I have attached the view from our room window.

Booked direct on the phone, very helpful staff, arranged the room and the view with no hassle.

Had an amazing stay in this beautiful hotel, the staff were all amazing, the room (suite)was clean and facilities were good, the view was breathtaking overlooking the yachts in st Katherine’s dock and the Canary Wharf/dock lands skyline.

The Tower Hotel

bathroom

the-view

room view

comfortable bed

My wife needed some sanitary products at short notice and the hotel charged us the ridiculous price of 15 pounds for just two sanitary towels.

Also extra charges that we have no idea what they are!!

The only place set up to charge was across the room on the desktop.

Checked Law: as no UK ID law, no legal requirement to have a passport/ cred card this is discriminatory.

Sorry for a hotel charging this much the service was appalling.

This is blatant green washing and a cost cutting exercise when taking into account that lights and a/c can run all day without anyone being in the room (no key card switch) and all toiletries are still in mini bottles instead of refillable larger bottles.

Reception staff were not friendly or helpful and I was charged for my stay when I booked using my Radisson points

Then, there was no flexibility about charging it to the room (which I think is ridiculous).

but our card would not let us have entry.

even though I was forced to provide my credit card details at the reception earlier.

When you pay the rates the hotel charges and have already payed for your room you don’t expect this poor level of service.

And then to top it all, when I came to check out, there was a £4 charge for us storing our milk in the fridge.

but the hotel did not acknowledge this, not even a birthday card in the room which was quite disappointing.

but give us a business card as they fulfilled their side of the booking and "it is our word against theirs".

There was no place to charge phone near the bed, so it had to charge across the room during the night making turning off the morning alarm difficult.

BUT Please make your transaction with the hotel by cash, as it will take ages to get refund if they charge your card certain amount as security.

There were also no napkins with the food so my wife who had pizza had to use toilet roll for her hands during and after , overall no care was taken other than to put some food on a plate and charge you for the service.

Despite the fact we were cheated by the hotel we were offered just one key card as she said they have a shortage of key cards, which was a minor disadvantage, as well as a "cuffed" shower in the bathroom.

Despite charges hitting my cc, I’m still waiting on an invoice a week later, post countless chat sessions and two unanswered emails.

On the plus side, the location is terrific - beautiful views of the Houses of Parliament, Big Ben, the river, and the London Eye and Waterloo Station are very close.

Great location looking out over Westminster Bridge to Big Ben and the Houses of Parliament; beautiful rooms with all amenities and professional and attentive staff; 

Easy access to all the great London attractions, walking distance to Waterloo Station and an abundance of restaurants to choose from.

Hotel is well placed just opposite Houses of Parliament, is clean and bedding is excellent.Bad news: Bathroom has no powerpoint for hairdryer - only a point for men's shavers.

I love how close this facility is to the Houses of Parliament, the palaces, Westminister Abbey, and the London Eye.

In minutes, you are afforded spectacular views of famous sights such as the Houses of Parliament and the London Eye.

Pros: Unbeatable location, minutes from Big Ben, Houses of Parliament, Westminster Abbey, and two convenient underground stations.

This is an absolutely amazing hotel with beautiful views of the Elizabeth tower (Big Ben is the bell inside the clock tower for people who don’t know the name of the tower) and the Houses of Parliament.

An excellently positioned hotel overlooking the Houses of Parliament.

This hotel is wonderfully located—views of Big Ben and the Houses of Parliament from the rooms, train and tube stations three minutes away.

Great family friendly hotel overlooking the Houses of Parliament and Big Ben.

I Got a room on the 12th floor with fantastic views of the London Eye, and the Houses of Parliament.

The view was beautiful Big Ben and the houses of Parliament
The facilities were fine in the room and the kids felt special.

We have a 4 year old, and a baby (in a carrier) and we walked easily to the Houses of Parliament, Buckingham Palace and Covent Garden from the hotel.

The view from our room on the 11th floor of the Houses of Parliament & London Eye was amazing

They have fabulous spaces overlooking the houses of parliament/Westminster bridge, the trouble is, you can't access them.

Stayed here for 2 nights, payed extra for a view of the Houses of Parliament

The location is fab for
London eye
Houses Of parliament 
London Bridge.

Very handy location not too far from two tube stations and close to Houses of Parliament, London Eye and other attractions.

We had a room on the 12th floor with an amazing view of the Houses of Parliament, our bed was extremely comfortable and there was a separate seating area that converted into a sofa bed for our our children.

We upgraded to the river view rooms which had stunning views of Houses of Parliament and the London Eye.

The location was perfect for the things we wanted to do in London.

Hotel’s location in London couldn’t be 
any better!

The hotel was conveniently located near two metro stations (Waterloo and Westminster) as well as in walking distance to many of the touristy sites - eg.

Nice breakfast, lovely staff and great location.

Nice hotel with a splendid location to explore London.

Excellent location - easy access to 2 tube stations, bus stop & ferry dock.

The location of the hotel couldn’t have been any better.

We stayed at the hotel for one night, love how central the hotel is located.

Fantastic location, friendly staff, clean hotel.

Location and view was nice and everything felt accessable.

Great location, restaurants, sights, tube stations all nearby, Good facility for leaving baggage before the check in time.

Anyway, the only thing that we liked was the view from the entrance of the hotel and the location.

The location is excellent within easy walking distance of Waterloo station and the South Bank.

the location is very good and close to many London attractions, comparing with the money you spend for each night, is not a good value.

Our Room was just Beautiful, clean and modern with everything we needed.

Fantastic location, nice modern hotel with very helpful staff.

modern, clean and overall very good hotel.

The bathroom was very spacious as well with all the modern amenities.

Well, it was my fourth time to stay in this hotel, I like its’ room modern design and un beatable location with “ Big Ben” view.

The Elizabeth Tower-facing room was modern with all the facilities you could need.

How can a modern hotel not have a bedside socket?

Exceptionally good value
Friendly staff
Modern style 
Fab location and breakfast buffet best I have had!!

but not least the hotel is relatively new and modern look which we like.

Modern hotel in a great location (near sites, and more importantly, 3-4 minutes walk from Waterloo).

A very well-appointed modern hotel with outstanding staff.

The hotel was booked through booking.com, and on arrival, the staff were really helpful, the hotel is beautiful inside, clean and modern.

Travel, CirqueScape, The Undercroft, Dragon Quest Adventure Golf, Christ Church, Jukebox, What If Gallery, Gambado, Cocoa Island Dorking, Sevenoaks Leisure Centre, Ibuywargames, MHF Polo School, St. Saviours Church, Post Museum, Statue of Queen Victoria, London Kayak Tours, Funktionz, Vue Cinema, Croham Hurst Golf Club, Ashoka Bar, Heaven & Earth, Orchard Theatre, Cloud 9 Leisure, Watermill Jazz Club, The Clever Dresser, Gatehouse Arts, Quakers' Acre, Rentals On The Beach - London Bridge Watercraft, Nelson Column, Primark Bromley, Bar 113, Ukicy Calisthenics & Yoga Epsom, Breakout Rooms, Calliope Gifts, Claremont Antiques and Modern Art, The Redchurch Brewery, Sutton Green Golf Club, Lava Artworks, Herbal Spa, FunHouse, Epsom Baptist Church, Project, Dartford Clay Shooting Club, Ninja Warrior UK Watford, The Fox & Hounds, Surrey Massage Clinic, Guildford Fringe Theatre Company ltd, Oli Tucker Golf, Laser Quest Bromley, Stadium Lounge, The Addington Golf Club, TheLamb, The Stage Door, Beauty Academy Sevenoaks, Quasar Harlow, Guildford House of Art & Antiques, Shalford Park, Latafat Ltd, Addington Palace Golf Club, The Greyhound, Secret Atlas, Heathrow Travel Centre, Gorgeous No.

Stayed here for two nights in September and for the price I paid I was really disappointed.

This hotel is pricey (little expensive) for what you get.

but not recorded, was told every morning breakfast wasn’t paid.

12 nights at £528 per night would you pay that for a average hotel ??

I stayed for two nights and no one cleaned the bathroom or paid any attention to noisy water pipes that made loud humming noise that woke me up at midnight.

It has somewhat gone down hill while the price has gone up.

Scandalous that you have increased your prices by 45% overnight due to the passing of Her Majesty!

I raised these points and the issue with not receiving a text at check in and was told they would ‘investigate’ the latter and that they only  replace towels and clean rooms every three days which in my opinion isn’t good enough for the money we paid for our stay.

Too expensive for room cleaning once every 3 days, crowded, mediocre breakfast.

All what they have done was 30% of the 5 and a half nights we have spent there and they have paid the meal that we ate when we were waiting for them for 2 hours with 2 kids to fix the room that was supposed to be ready.

All in all, very disappointed for the price.

Room was not ready when requested, had to chase reception for a further nearly 2 hours, cups were chipped in room and we paid for a 2 bed suite hoping for some luxury

but there are plenty of decent hotels within a few yards of this hotel for a fraction of the price,  don't waste your money.

After over two hours, off sitting around and not being able to relax, I called to check why it was taking so long and I was told that we only booked for a room, that We should come down stairs and pay for the second room, I explained we paid £1298 for two rooms, two nights and the money was already taken from my account the very rude staff insisted I must come downstairs.

If I had known this I would have paid for an upgrade.

Don't pay for a Big Ben view as the windows are so dirty you can't see it.

Our upgrade to a Westminster view was expensive

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