however we opted to use the hotel parking, which was kindly extended for us on the last day without any extra inconvenience or charge.

the need to put a ten digit code in the lift and the room door instead of a simple key or card was highly annoying for three days.

I didn’t ask what the charge would be - I dread to think!

We were told that no staff would service our room for the duration of our stay which was news to us and not what one expects from a hotel or for the money that was being charged.

I stayed in the Carousel Room - billed as the penthouse, at a cost of 3 times the normal room.

but can imagine less guarded residents may incur unnecssary charges in this way.

They do a great range of cocktails and residents get 20% off when you show your key card.

but as I do not have a bank card to pay a £100 deposit, I am left stood at reception and have been refused to check into a room that has been paid for.

On leaving we authorized the carparking charge.

though was the lack of free parking not being clear when booking and a subsequent attempt to charge us £32 per night for a space.

The private car park was a bonus,although they charge extra for it.

And not today, sunday, i see another charge of £4.50!!

this additional £60 should never have been charged to us.

Only thing is we didn’t take advantage of the £10 minibar credit as we didn’t know the minibar menu was on the TV.

There was a mini bar with a selection of drinks, nibbles and travel aids scattered on a table and it wasn't clear whether these were free or we were going to be charged for them, so we left well alone.

👍
Parking - they charge £33 to park at the hotel.

When we checked out, they then charged £24 for the breakfast (for 2).

We left our car at their hotel and had to walk 15 mins to the hotel to get anything from the car which they still charged us £61 for !!!

Had a bit of trouble opening the door with the key card.

Being ask my favourite colour to decide my floor was interesting!

Pros
Convenient location
Hotel cafe/coffee bar is very good
Big comfy bed
Friendly and helpful staff

Cons
Extremely expensive (even by Brighton standards)
Rooms are themed and trendy

Funky stay during the bank holiday long weekend!

Budget room with photogenic design that fooled me.

Meaning if a person has to use the washroom @ 2:00 am everyone is waken with bright lights.

The rooms were spacious, bright and clean.

The place is decorated very loudly shall we say .

Although fittings are a bit worn and clunky in bedrooms, My Brighton is too easy, reasonably priced and friendly not to recommend.

The room itself was very fun with both it's design and make up.

The bed was comfortable - and sheets were pristine.

The room was probably seen as quite trendy 15 years ago

The rooms have a unique decor with different themes throughout.

The room was very quirky and loved the light in there too.

Although there was a bit of a mix up over parking the member of reception staff who looked after me sorted it was fantastic and I would like to thank you

The hotel is very funky and in a fabulous location bang in the centre of town and the lanes.

On first impressions the hotel was really nice and funky.

Great location with lots of restaurants and shops close by, helpful staff, clean and comfortable room.

The room was quite chilly so great A/C and in a decent location.

It’s great value for money and prime location.

Location was great perfect to explore Brighton and the surrounding areas lovely.

Yes you can ‘fleece’ customers because of your location,

The location of the hotel is great, right in the centre and very close to the lanes.

I’d definitely stay in this hotel again, it’s location is it’s best feature and staff were super helpful and welcoming.

All in all I would recommend this hotel, it is a great location with everything you need on your doorstep.

The hotel is located in the centre of plenty of nighlife and facilities and so you only have to walk a matter of metres to entertainment.

Stayed  at my hotel before couple of years ago so changed a bit
Great location as we went to show at the royal theatre bout 200 yds away lots of bars and restaurants around,you now punch a code in to access  the lift and room,parking can be below the hotel £34

The location is excellent, right in the centre puts everything within striking distance of an easy walk.

My Brighton hotel could not be in a more convenient position to access every brilliant aspect of this unique place.

We have stayed here before as the location is excellent (middle of the North Laines)

but it's inline with other hotels in Brighton)

The location is however, excellent, right in the North Laines surrounded by pubs and restaurants.

Parking was pre-booked in advance and located in the basement of the hotel.

My wife & I stayed here Saturday & Sunday night fantastic place, location is great in the heart of everything bars, restaurants, shops.

but the rooms were really cool and the staff were helpful.

Paid £100 for a double room on a Thursday which is reasonable

We upgraded to the larger room and thought that was worthwhile.

but quiet rooms with incredibly comfortable beds, great bar/cafe attached and lovely staff.

She and the front desk staff all had amazing customer service and the poor hotel conditions are not their fault and they handled the situation with grace and I would highly recommend this hotel when they make the needed room improvements.

The bed unusually placed right in the middle of the room,

We had a twin room and I was surprised by how spacious it was!

We stayed in room 275, this overlooks Jubilee Square, despite the events going on throughout the day in the square, these ended at around 10pm and we still had a nice undisturbed sleep.

Room was nice and funky, bed comfy and shower good.

This was apparently an upgrade to their standard room.

I wouldn’t say it’s worth it as the rooms are pretty similar, I think I preferred the layout of our original room.

We went to Brighton for my hen do and booked 5 double superior rooms.

Let's get the obvious out of the way first - this is a city centre hotel, whilst the soundproofing is good within the rooms there is always going to be a bit of noise due to the location.

We have stayed at this hotel several times and have previously stayed in their Standard and Superior Rooms

Very weak water pressure in the shower, signs of uncleaned mildew/mould, cracks around the edge of the shower floor with more dirt/black mould
Annoying keypad system for the lifts and rooms.

The taps had lost their  chrome and were all tarnished, the hard floor had black dirt or mould on it the carpet had stains.

The hotel smells on each floor and rooms due to the lack of natural air circulation.

but the carpets were filthy, full of stains I didn’t want to take my shoes off walking around, the desk had chips taken out of it and discolouration.

Our room was filthy, the bathroom floor made me feel ill, headboard ledge covered in dust, mirrors dirty and carpets revolting.

Could smell sick as soon as we opened the door, to then realise there was still residue on the side of the bed into the carpet.

got to the hotel this wasn't put in place either..got in the room smelt of damp and sick..went to the desk the reception went to tell the manager Adam rice..he said can't do nothing about it..receptionist said ill come up and spray the room.

We found a used piece of chewing gum on the window seal, which is disgusting in any case

The shower/steam room - smelt of damp, and there was damp on the toilet wall (see photo).

There was a really musty smell and the carpets were filthy.

The toilets in the cafe were filthy and had very clearly  not been cleaned for some time.

Disgusting that they kept hold of my bank details to take further charges from my account.

Rooms looked tired and shower didn’t work properly (water wouldn’t drain away which meant stopping and starting the shower to avoid a flood).

Had to change rooms as the first room was offered was too noisy and it smelt of sewage.

Did smell a bit of Indian food in the corridors

Stayed for the night
Rooms where ok
However smell of gas and complained on checkout 
Girl on reception was great and said free upgrade etc etc if we booked again
We attempted to book again with expectation of upgrade 
The upgrade offered was more than a basic room price on bookings.com
So obviously they don’t want repeat customers 
Hotel response was the didn’t give a monkeys 
Very disappointing as hotel seemed nice

All people I came in contact with were very friendly and helpful.

I recently had to reschedule and extend a trip at short notice and they couldn't have been more helpful.

Told to WhatsApp reception if we wanted anything.

The hotel staff were very friendly and helpful.

Thank you to all the team, we will be seeing you soon.

We were booked in by Angie who was very helpful, she advised us on where best to park,

There are also lots of resultants surrounding the hotel including a five guys and a Wagamama’s.

Check in was slick, friendly and professional and coded entry via the elevators was safe and convenient.

The reception staff, Anita and Margarita, could not have been more helpful, kind or sweet and really made this a nice stay.

The staff were lovely, the room was clean, had everything we needed, and the bar did lovely cocktails.

The level of service made the receptionist look helpful in comparison.

My room was pink to the level where my eyes hurt.

That's just the icing on the cake for the level of service and space that this hotel gives you.

We stayed on the level 1 which is pink and purple.

We were amazed by the price for the level of quality this hotel is.

but we will go to the Seattle at Brighton Marina, which has the same style of "cool modern" appeal, but with the level of service/food/comfort and a bar that stays open till you want go to bed!

They wander around on the exterior of the building scratching at walls and windows.

Full transparency this hotel is in need of some repairs to their Air con, and also the carpets and walls need to be redone.

After years of hosting people, the hotel and the rooms are a little tired in places (scuffs and marks on walls, flooring worn in patches etc).

The room bathroom was clean - did not like the clear door on the toilet and shower or the hole in the wall straight through to the bedroom - this would not work if you were not comfortable with your room mate.

Grimy floors, chewing gum stuck on walls, bedside lights which are broken and another persons socks found just under the bed.

but the floor for the bathroom felt like uni accommodation, the walls had scuffs and chips and marks all over them and just overall the upkeep and cleanliness of the room in my opinion was not at a good standard.

chips out of the wall, stains on the wall, chips out of the desk.

but the rooms could do with a bit of an upkeep, white walls but dirty in places, sink was well used with stains/grime in bowl, scratches in places on bed frames etc.

but both white walls and plastic looks cheap quickly, especially when scratched, chipped or scuffed.

but having to ask for toilet rolls, toiletries and towels constantly is a bit annoying and would of been nice to at least open a window for some fresh air but it didn’t have a handle and we faced a brick wall under a sort of glass roof anyway.

but the obnoxious orange floor looks really harsh against the white walls, bedding etc.

The standard room was tired looking and we had a view of a wall which made us feel slightly claustrophobic.

- Has stains on most walls and floors
The rooms are very basic and small.

just a painted white wall about a metre from the window!

but being right in the middle of the bedroom, not against a wall, meant it was awkward and a bit irritating.

Only other mirror is 1 leant against the wall in small entrance hall.

but a sink separated from the bed by a wall and a shower cubicle built in the wall.

The white furniture had chips in the wood in places & marks on & the white walls again had chips & slight grubby marks.

My Brighton

creditcard

wall

smell

room

staff

decor

You know what you are going to get here clean comfortable rooms good breakfast helpful staff right on the middle of town unfortunately lots of rough sleepers outside the door so could make some people uncomfortable

As promised the bed was clean and comfy and the room fairly quiet even if it did smell fusty.

Both of these were obviously not up to the same standard so one of our party did not have a comfortable night.

In fact the next night we stayed in their Eastbourne hotel and both children had lovely comfortable sofa beds with absolutely no issues.

but I convinced her as the bed is nice and comfortable.

Apart from this the room was quiet and comfortable.

This is a standard Premier Inn with comfortable rooms, air con and with exceptionally good staff.

Room comfy enough, after a hugely long queue to check in.

We have stayed here a couple of times this year and both times we had a comfortable night.

The only good things about staying here was the comfy bed and unlimited breakfast!

Overall very nice, very friendly staff who helped a lot, a nice and comfortable bed, everything was very clean and tidy and the location was right in the centre  where everything seems to be very nice.

Great location, comfortable clean and large room with air con, good shower and always happy there’s a hair dryer as I always forget mine - perfect for a break away for myself, my husband and our friends, room was quiet, was warned before arrival that they were short staffed,

The beds were comfortable despite a dip on the edge of the double.

I wanted a clean room, decent shower and a comfortable bed in a good location in Brighton.

The corridor stank, and on entering our room, the dank and musty smell hit you.

Corridors were dark & dingy & smelled of damp.

The corridors were grimy and the water was not hot.

We got to our room, 512 after walking along very foisty smelling corridors.

There was a mouldy coming stain on the hallway carpet, and the hallways smelt fusty.

The hotel smelt stale, the corridors, lifts etc all really grubby.

buttons and scratched chins the same as we had been doing) oh and also accepted that the stench on the corridor was unacceptable.

The stairwell and corridors smelt strongly of damp and looked rather tired.

This smell followed us all through the corridors and right up to our room.

The rest of the hotel was poor, the hallways smelt terrible carpet was soaked so looked like a water leak.

When I would see him in the corridors, I never got a hello, a welcoming smile or nothing, he just stared and kept moving.

The hall way leading to room 218 stinks really strongly  of unwashed cheesy feet, as if 100 tramps have just taken their socks off all together at same time after 5 years in the same socks , it’s so chokingly bad, that all people passing including us have to hold your breath, & run to the lift lobby.

Foyer was dirty, room poor, halls to rooms dirty, no air in room as cannot open windows as screwed closed, bed lumpy, only 1 hand and 1 bath towel in room even tho it was booked for 2 of us.

On our way to the room there was a disgusting smell on the corridor (smelled like sewage on level 2) this was just sickening.

The smell in the corridor of level 2 was like blocked drains.

The key didn’t work for our room so my partner had to go back down, while I waited with the luggage in the hallway, to get it sorted.

Bad smell to the room and hallway outside room.

As a single female traveler the hotel didn't feel very safe, the area is vibrant with lots of late night activity yet there was no requirement for me to use my card to enter the building even after 10:30 at night, this meant that when I was in th corridors I felt really unsafe as the reception and "gatekeeper" is on the 1st floor, I could bypass this via the stairs into the whole hotel.

Corridor was dirty with takeaway bags throughout, hotel was understaffed with one young girl acting as manager having to sort everything.

Beyond that the hotel is an almost shambolic state the communal areas are in awful condition, the public toilets are barely clean and have years of non cleaning, toilets bowls are stained.

They have me a room which was not cleaned, not vacuumed properly and had a curtain which was stained with fluid (not sure which type) splashed on one curtain.

Awful experience from start to finish the room was dirty and smelled of cigarettes the beds were dirty and uncomfortable the bathroom looked as though it was not cleaned from the previous visit I have used premier inns all over the uk and never had a problem

However in Brighton the rooms were tiered, shabby and the room we occupied hadn’t been cleaned properly.

Surely a resident handyman/woman should be employed for basic stuff like sorting out the curtains, tidying the loos?

even though COVID restrictions are lifted normal cleaning routines are sadly still not routine).

but house keeping poor no new loo roll or towels or cleaned in 4 nights there had to go to reception to collect spare towels and loo roll  .

Throughout the hotel there were signs indicating we should request the room to be cleaned; we did so at reception after waiting ten minutes for any staff to turn up at the desk (which is typically unmanned) - and the room was not cleaned in any event.

but disorganised, no butter, had to ask, no tea spoons, had to ask, coffee machine had no milk, had to ask, no plates for toast/pastries had to ask.. entrance to hotel is off a very busy street & not secure, clean or customer friendly, more intimidating which is unpleasant.

You charge me 107£ per night and to be honest even travel lodge is much cleaner than this Brighton branch .

The customer accessible toilet was not cleaned all weekend.

Perhaps they didn't want to clean up the inside and outside as they didn't feel it was worth it or valued it.

The communal areas were not cleaned and there was a child's toothbrush discarded on the corridor of level 2.

however the cleaning was just not really to standard, for example there was a brown mark on the shower wall, lots of hair and dust stuck to the surfaces and corners of the carpets.

All of these issues should have been spotted and dealt with by housekeeping and not by me, the weary traveller looking for a good night's rest.

however there was what looked like tomato ketchup all over the ceiling, which could’ve easily been cleaned up.

No hot water, scruffy , room not cleaned in days, no on around for towels or extra tea so had to help ourselves , charging point and tv wasn’t working 
No one seemed to be around to tell 
It wasn’t cheap either 
Such a shame as normally so good and we enjoy

Room big a d lovely, bathroom not cleaned appropriately, missing towels and toilet paper as well.Booked the cot for the baby, it wasn’t in the room, requested at the reception, it’s been forgotten and at the end the baby slept in the bed with us

The redeeming features are its central location, the breakfast and the staff who helped us move room with 2 very noisy rooms next door.

We chose this particular hotel based on its location which was in equal parts perfect and awful.

The location was handy and the price ok. Didn’t need much beyond a place to sleep.

Its located in the heart of the 
City that connect you with all the tourist destinations.

This Premier is in a good location and sadly that is the best thing I can say about it.

Pros are that it’s in a good location for the pier/seafront and the Lanes as well as the Pavilion and many of the other attractions in Brighton.

Location of the hotel in Brighton is ideal.

However despite all this there were some positives - location wise it’s very central to the shops and seafront and the main double bed was very comfy.

The location is excellent, right in the centre of Brighton and close to all amenities.

For £216 a night we expect to be able to shower and get a good night sleep.the only positive is the staff are friendly and the location,

It's such a shame as the location of this hotel is perfect.

The only plus is the location and spacious rooms.

We chose this hotel purely on the fact of availability and location.

On this occasion, my experience was poor.

Stayed at this very poor hotel for x3 days in August.

After paying a lot for this room for our 1 night stay, we are pretty gutted at how poor the hotel actually was.

Outside door did not work to get in first night and cooked breakfast was poor quality and not much selection including lack of eggs.

but the overall room cleanliness was poor.

Since we had paid a lot more than usual for the stay this was poor value and a very disappointing stay.

Untrained staff resulting in poor service across the board.

but cleanliness of hotel and our room was poor with no response to our complaints to fix the problems.

Lumpy mattress, lumpy pillows, and again the check in was chaotic, no check in terminals working, and one poor guy dealing with it all.

I had a poor night's sleep and so when I was resting before check out the constant knocking on my door from the cleaning staff (even with a DND sign) was annoying.

Honestly I wouldn’t come near this place again rude service and pricy considering it’s poor reputation…

Room was in poor condition and bed was noisy and uncomfortable.

The cleanliness of the room 310 was poor.

Stayed lots of times over the years and am comfortable with the level of service on offer, it’s not the best

It's about 10 minutes' walk from the front and the coach station

This hotel is positioned in the town center close to all shops and restaurants and less than 5 minute walk from the sea.

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