My wife needed some sanitary products at short notice and the hotel charged us the ridiculous price of 15 pounds for just two sanitary towels.

Also extra charges that we have no idea what they are!!

The only place set up to charge was across the room on the desktop.

Checked Law: as no UK ID law, no legal requirement to have a passport/ cred card this is discriminatory.

Sorry for a hotel charging this much the service was appalling.

This is blatant green washing and a cost cutting exercise when taking into account that lights and a/c can run all day without anyone being in the room (no key card switch) and all toiletries are still in mini bottles instead of refillable larger bottles.

Reception staff were not friendly or helpful and I was charged for my stay when I booked using my Radisson points

Then, there was no flexibility about charging it to the room (which I think is ridiculous).

but our card would not let us have entry.

even though I was forced to provide my credit card details at the reception earlier.

When you pay the rates the hotel charges and have already payed for your room you don’t expect this poor level of service.

And then to top it all, when I came to check out, there was a £4 charge for us storing our milk in the fridge.

but the hotel did not acknowledge this, not even a birthday card in the room which was quite disappointing.

but give us a business card as they fulfilled their side of the booking and "it is our word against theirs".

There was no place to charge phone near the bed, so it had to charge across the room during the night making turning off the morning alarm difficult.

BUT Please make your transaction with the hotel by cash, as it will take ages to get refund if they charge your card certain amount as security.

There were also no napkins with the food so my wife who had pizza had to use toilet roll for her hands during and after , overall no care was taken other than to put some food on a plate and charge you for the service.

Despite the fact we were cheated by the hotel we were offered just one key card as she said they have a shortage of key cards, which was a minor disadvantage, as well as a "cuffed" shower in the bathroom.

Despite charges hitting my cc, I’m still waiting on an invoice a week later, post countless chat sessions and two unanswered emails.

On the plus side, the location is terrific - beautiful views of the Houses of Parliament, Big Ben, the river, and the London Eye and Waterloo Station are very close.

Great location looking out over Westminster Bridge to Big Ben and the Houses of Parliament; beautiful rooms with all amenities and professional and attentive staff; 

Easy access to all the great London attractions, walking distance to Waterloo Station and an abundance of restaurants to choose from.

Hotel is well placed just opposite Houses of Parliament, is clean and bedding is excellent.Bad news: Bathroom has no powerpoint for hairdryer - only a point for men's shavers.

I love how close this facility is to the Houses of Parliament, the palaces, Westminister Abbey, and the London Eye.

In minutes, you are afforded spectacular views of famous sights such as the Houses of Parliament and the London Eye.

Pros: Unbeatable location, minutes from Big Ben, Houses of Parliament, Westminster Abbey, and two convenient underground stations.

This is an absolutely amazing hotel with beautiful views of the Elizabeth tower (Big Ben is the bell inside the clock tower for people who don’t know the name of the tower) and the Houses of Parliament.

An excellently positioned hotel overlooking the Houses of Parliament.

This hotel is wonderfully located—views of Big Ben and the Houses of Parliament from the rooms, train and tube stations three minutes away.

Great family friendly hotel overlooking the Houses of Parliament and Big Ben.

I Got a room on the 12th floor with fantastic views of the London Eye, and the Houses of Parliament.

The view was beautiful Big Ben and the houses of Parliament
The facilities were fine in the room and the kids felt special.

We have a 4 year old, and a baby (in a carrier) and we walked easily to the Houses of Parliament, Buckingham Palace and Covent Garden from the hotel.

The view from our room on the 11th floor of the Houses of Parliament & London Eye was amazing

They have fabulous spaces overlooking the houses of parliament/Westminster bridge, the trouble is, you can't access them.

Stayed here for 2 nights, payed extra for a view of the Houses of Parliament

The location is fab for
London eye
Houses Of parliament 
London Bridge.

Very handy location not too far from two tube stations and close to Houses of Parliament, London Eye and other attractions.

We had a room on the 12th floor with an amazing view of the Houses of Parliament, our bed was extremely comfortable and there was a separate seating area that converted into a sofa bed for our our children.

We upgraded to the river view rooms which had stunning views of Houses of Parliament and the London Eye.

The location was perfect for the things we wanted to do in London.

Hotel’s location in London couldn’t be 
any better!

The hotel was conveniently located near two metro stations (Waterloo and Westminster) as well as in walking distance to many of the touristy sites - eg.

Nice breakfast, lovely staff and great location.

Nice hotel with a splendid location to explore London.

Excellent location - easy access to 2 tube stations, bus stop & ferry dock.

The location of the hotel couldn’t have been any better.

We stayed at the hotel for one night, love how central the hotel is located.

Fantastic location, friendly staff, clean hotel.

Location and view was nice and everything felt accessable.

Great location, restaurants, sights, tube stations all nearby, Good facility for leaving baggage before the check in time.

Anyway, the only thing that we liked was the view from the entrance of the hotel and the location.

The location is excellent within easy walking distance of Waterloo station and the South Bank.

the location is very good and close to many London attractions, comparing with the money you spend for each night, is not a good value.

Our Room was just Beautiful, clean and modern with everything we needed.

Fantastic location, nice modern hotel with very helpful staff.

modern, clean and overall very good hotel.

The bathroom was very spacious as well with all the modern amenities.

Well, it was my fourth time to stay in this hotel, I like its’ room modern design and un beatable location with “ Big Ben” view.

The Elizabeth Tower-facing room was modern with all the facilities you could need.

How can a modern hotel not have a bedside socket?

Exceptionally good value
Friendly staff
Modern style 
Fab location and breakfast buffet best I have had!!

but not least the hotel is relatively new and modern look which we like.

Modern hotel in a great location (near sites, and more importantly, 3-4 minutes walk from Waterloo).

A very well-appointed modern hotel with outstanding staff.

The hotel was booked through booking.com, and on arrival, the staff were really helpful, the hotel is beautiful inside, clean and modern.

Travel, CirqueScape, The Undercroft, Dragon Quest Adventure Golf, Christ Church, Jukebox, What If Gallery, Gambado, Cocoa Island Dorking, Sevenoaks Leisure Centre, Ibuywargames, MHF Polo School, St. Saviours Church, Post Museum, Statue of Queen Victoria, London Kayak Tours, Funktionz, Vue Cinema, Croham Hurst Golf Club, Ashoka Bar, Heaven & Earth, Orchard Theatre, Cloud 9 Leisure, Watermill Jazz Club, The Clever Dresser, Gatehouse Arts, Quakers' Acre, Rentals On The Beach - London Bridge Watercraft, Nelson Column, Primark Bromley, Bar 113, Ukicy Calisthenics & Yoga Epsom, Breakout Rooms, Calliope Gifts, Claremont Antiques and Modern Art, The Redchurch Brewery, Sutton Green Golf Club, Lava Artworks, Herbal Spa, FunHouse, Epsom Baptist Church, Project, Dartford Clay Shooting Club, Ninja Warrior UK Watford, The Fox & Hounds, Surrey Massage Clinic, Guildford Fringe Theatre Company ltd, Oli Tucker Golf, Laser Quest Bromley, Stadium Lounge, The Addington Golf Club, TheLamb, The Stage Door, Beauty Academy Sevenoaks, Quasar Harlow, Guildford House of Art & Antiques, Shalford Park, Latafat Ltd, Addington Palace Golf Club, The Greyhound, Secret Atlas, Heathrow Travel Centre, Gorgeous No.

Thank you Hilton Paddington for all the free, unlimited late check out hours over the years, you are the real MVP.

Take the Heathrow Express to Paddington, then the Bakerloo line to Waterloo and it’s a short walk from Waterloo station to the hotel.

But location is fine close to " everything" and smooth access to Paddington.

Stayed here for two nights in September and for the price I paid I was really disappointed.

This hotel is pricey (little expensive) for what you get.

but not recorded, was told every morning breakfast wasn’t paid.

12 nights at £528 per night would you pay that for a average hotel ??

I stayed for two nights and no one cleaned the bathroom or paid any attention to noisy water pipes that made loud humming noise that woke me up at midnight.

It has somewhat gone down hill while the price has gone up.

Scandalous that you have increased your prices by 45% overnight due to the passing of Her Majesty!

I raised these points and the issue with not receiving a text at check in and was told they would ‘investigate’ the latter and that they only  replace towels and clean rooms every three days which in my opinion isn’t good enough for the money we paid for our stay.

Too expensive for room cleaning once every 3 days, crowded, mediocre breakfast.

All what they have done was 30% of the 5 and a half nights we have spent there and they have paid the meal that we ate when we were waiting for them for 2 hours with 2 kids to fix the room that was supposed to be ready.

All in all, very disappointed for the price.

Room was not ready when requested, had to chase reception for a further nearly 2 hours, cups were chipped in room and we paid for a 2 bed suite hoping for some luxury

but there are plenty of decent hotels within a few yards of this hotel for a fraction of the price,  don't waste your money.

After over two hours, off sitting around and not being able to relax, I called to check why it was taking so long and I was told that we only booked for a room, that We should come down stairs and pay for the second room, I explained we paid £1298 for two rooms, two nights and the money was already taken from my account the very rude staff insisted I must come downstairs.

If I had known this I would have paid for an upgrade.

Don't pay for a Big Ben view as the windows are so dirty you can't see it.

Our upgrade to a Westminster view was expensive

Our room was large and clean, and had floor to ceiling windows overlooking Waterloo Station.

After spending 400 pounds a night for the room this felt like a kick in the teeth, 

The breakfast buffet was ok, decent selection

two big TVs in your room and bath and shower .

I had booked 4 rooms for the night before London marathon.

Stayed here for London marathon weekend, lovely spacious rooms, all amenities plus more and really comfy bed/bedding that meant I had a good nights sleep the night before my run!

The room was very spacious and with a great view.

I enjoyed the room I will stay - I will most likely stay at this hotel for next vacation.

The breakfast was really good, and I especially appreciated that since I had bought the "Bed and Breakfast" package, my breakfast could be pre-ordered for morning delivery to my room.

Room ok , facilities good and the views of the Big Ben ( because the hotel is just at the end of westminster Bridge) .

Carpets in the hotel rooms are very unhygienic.

Overall lovely hotel, loved our room with London Eye view, all clean and complementaries were a lovely touch to our stay as it was my partner’s 40th birthday.

I again said I wanted the room to be cleaned.

Tried checking me out 3 days early, twice turned up at room to clear our my stuff.

), comfortable quiet rooms and conveniently positioned.

I accidentally booked the non-refundable room with incorrect period of arrival and stay.

The staff was very friendly and helpfull and the stay was pleasant,

She and her team ensure anything and everything, appetizers, drinks, are presented properly, warm and fresh.

I’ve rated the hotel 4 stars as I feel there was an opportunity with checking in processes as well as customer service of some of the hotel team.

Concierge staff were friendly and very knowledgeable about local attractions.

We were greeted at the front checkin at the Park Plaza Westminster London by Laura.

Thanks to all the staff who always go the extra mile  Nothing is too much trouble.

Front desk wasn’t helpful and didn’t offer anything for all the inconvenience of moving.

Service very friendly, not very knowledgeable at concierge on tours or helping book, paid for breakfast and vip lounge

Excecutive Lounge was great, and staff super helpful!

Professional staff and service, no flaws to report.

The staff was very friendly and efficient.

Reception gets very busy so waiting can be a pain, they try to accommodate you and help asap.

First time I’ve stayed at this hotel,easy access for site seeing,  Lovely stay, excellent service, staff very helpful this hotel has excellent facilities close to Waterloo train station would definitely stay again

After we were seated Robert took our order and answered any questions we had.

Everything is efficient, really friendly staff, quick check in (thanks Adam!

All queries dealt with quickly and professionally.

Close to many attractions and tube stations.

I originally picked this hotel for it's location to 2 main Tube Stations as over the years we have slowed down a bit, lol,

You are easy walking distance to both Waterloo and Westminster station.

Great location opposite Westmister and close to Waterloo, Westminster stations and attractions like the London Eye.

It is a short walk to either waterloo or westminster stations and a very short walk to key bus routes.

The hotel is pretty much equidistant between Waterloo and Westminster tube stations so an excellent base.

The tea and coffee station in the room was more than adequate and there is a good selection of tv channels, not that we watched much tv while there.

The London Eye is a 5-minute walk from the hotel and the underground (Waterloo and Westminster stations) is a 10-15 minute walk away!

but the omelette station was definitley a highlight.

Easy walking to many tourist sites, rail and tube stations.

Great location close to Waterloo and Westminster tube stations, right next to the London eye.

Stayed for one night in a triple studio room which had 2 singles and a sofa bed and was able to check in early.Room exceptionally clean and a good size plenty of products in bathroom although only 2 robes and slippers

Studio rooms are a good size for a family,

After choosing to stay at the Park Plaza Westminster Bridge, we arrived shortly after check in time and was surprisingly upgraded to a studio room.

but was dealt with efficiently and in no time we were in our Studio on the 10th floor with a great view of the London Eye and a partial view of Parliament 
The room was spacious and well laid out with a comfy bed and large settee in the lounge area.

The rooms were very spacious we had a studio which slept 3 is us, the bathroom was really nice and the complimentary Elemis toiletries were lovely.

We booked on hotels.com, a Studio (1 King Bed).

but a hotel of this standard should have a coffee machine in the rooms and the spa needs a jacuzzi which this hotel didn’t, we had a studio room with a fantastic view of Big Ben but also let down by the mini bar not working.

The room was a studio with separate seating area and kitchenette, it looked lovely, the view was poor overlooking Waterloo station.

Upgraded to a studio room and whilst the room wasn’t huge it has a small separate lounge area, if travelling with kids this would be ideal for a small family.

Our room a studio was stylish and spacious and very well cleaned spotless.

Nice hotel, great view of Big Ben from the Studio Room we had booked.

Stayed 3 nights in a family king studio of crowded hotel.

We stayed in Studio room (2 adults and a teenager) which was spacious and well equipped.

Highly recommend the studio rooms which turns the sofa into a sofa bed

We had studio king that we got for £138 for one night, room 1188.

King studio with sofa bed felt luxurious with excellent comfort and facilities.

We stayed in a studio twin with London eye view. Perfect!

The room itself was quite nice, view of the London Eye was very good, we did pay for a triple studio room which is a king-size bed and a sofa bed

We booked the Studio Twin room and I believe that we couldn't have gotten a better room!

Park Plaza Westminster Bridge London

price

creditcard

location

station

paddington

staff

room

studio

houses-of-parliament

modern

Initially had a bad experience with no air conditioning and staff at reception that didn't careless about my complaints.

Air con was not functioning in the room and it was hot and stuffy.

The bathroom was terrible, the service to fix anything was terrible, 
The AC didn't work it was hot and terrible to sleep.

AC in the room did not work properly and kept making sounds all night.

We requested fans for each room as we were prepared for the heat.

There was no air conditioning in the room and the fan in the bathroom did not work.

We had to endure a balmy 79-80 degrees in the room throughout out entire stay (even at night, dropped to 78), was provided with a desk fan; despite 3 attempts requesting to have AC fixed at the registration desk, we eventually found out they can't fix it;

Rooms are tired and I and I had to change as shower was broken and air con did not work.

This time there was no air conditioning in the rooms (which we were not advised of at check in).

We also were given another room and that cooling system did not work.

The aircon was not working and the fan was not effective.

but not working, even though there was a fan it was pretty hot all night.

The room that we stayed in looked tired and the air conditioning was very weak.

No air-conditioning and no fridge, at this point I was too tired to complain again.

Our other son said that the air con in their room was poor

The rooms are dated in area with black on the tiles around the bath.

Ceiling shower not high enough for tall people.

but the bathroom dated and could do with modernisation.

Outdated, and a massive environmental water disaster (Faucet running, single use towels, no water stop on the toilets, old and outdated bathroom with rusty rods).

toilets clog and no one came to fix it when we called.

All the drawers either had missing or broken handles making them useless, the safe was broken and the bathroom in dire need of having some money invested in it with its broken and cracked tiles. .

although the price was acceptable for Central London  the rooms need updating badly especially the Bathroom .

The bathroom floor hasn’t seem a mop or hoover.

Something was spilled all over the toilet.

Hotel reception not responsive to requests to deal with repair in room - locked wash hand basin for duration of 4 day stay Slow to allocate room chosen and paid for ;had to wait in another room while issue was supposed to being resolved

Positive point good views Sadly here’s  the negatives Snarky check in with two members of staff looking at us and pointing of the computer screen with no communication to us at all all very strange Room basic only with poor toiletry facilities mini bar had wine in a tin Breakfast not good at all

I was disappointed we had to ask twice for a lightbulb to be replaced in the bathroom.

-completely OUTDATED; place is aged, needs serious upgrades throughout
-no fridge (mini fridge door was sealed off)
-no exhaust fan in bathroom, so bathroom steamed up when taking shower in addition to already having the balmy 79 degrees present
-Elevators are SOOO slow, had to wait up to 10 minutes to get from 7th floor to 1st floor, eventually discovered the freight elevator
-Breakfast was disappointing to say the least, thankfully our breakfast was included in the rate we paid;

Very comfy king size bed, black out curtains.

Only thing which was nice was the comfortable beds and the full English breakfast.

Comfortable bed in a room that has seen better days.

My husband and I enjoyed a good night’s sleep in the comfortable bed and appreciated the air conditioning which was really efficient.

The bed was very comfortable and air-conditioning was a blessing in the heat to walk into a cool room was excellent.

Rooms were very quiet and comfortable beds.

This was not the bed's fault - it was a lovely comfy bed with a mattress topper and my husband slept like a log.

The bed was very comfortable, as were the pillows, the bed was covered with a light quilt which was perfect for a good night sleep.

We had a super king bed which was very comfortable and we had a mini bar with beer & wine which was restocked on our 2nd day.

Fantastic weekend away,staff so friendly and helpful,free mini bar which was restocked each day and bed was so comfy.

Staff were brilliant, bed was comfy, room was clean enough, location is great.

The room itself was clean, great TV and wifi, room service available, and very comfortable bed and chairs.

On the plus side the bed was comfortable and the staff friendly.

The beds were really comfy and I want to know where they get there pillows cos they are so soft!

but bed was comfy , wifi good 
staff overall where helpful and polite 
breakfast id say ok.  .lot of choice but found the english a bit dry ,  
the restuarant in the evening was good  and not to expensive .

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