It stunk, the customer service was awful, and the bathroom was falling apart.

Rooms were dark and cramped, without any amenities - ice machine out of service, iron broken, had to call for shampoo and soap - no hot water.

but the water pressure for the shower was the only problem!!

Bathroom was filthy as if it hadn't been cleaned before we arrived.

The only issues was the lack of hot water and didn’t have hand soap in the room when got it.

Room could be updated leaky shower head had a washcloth on top to keep from spraying phone reception poor in room.

Dated bathrooms in the guest rooms and thin sheets.

Bathroom dirty especially the hair in the shower.

We had a flooded carpet outside of our room with a fan running all night, and they were not willing to change our room until the second night when it was too late for us to change it.

they extended my checkout by 1 hour, so it could be used at either starbucks, the pyramid cafe, or the buffet in Excalibur (the only options for breakfast within walking distance) realized too late it had been infested with cockroaches when i turned on the bathroom light in the middle of the final night and three scattered on the counter (one was on my toothbrush).

I’ve never seen a hotel charge for refrigerator and then when delivered it doesn’t work properly and there is no rack inside to put your items.

No coffee, no body wash, no towel holder on shower door and check in was delayed.

the bathroom sink drain was absolutely disgusting, would back up with water, and stunk like sewage.

There were hairs in the shower, no shower gel in the container, hairs next to the toilet and dirty towel.

Toilet flooded, bathroom smelled like urine after they cleaned it!

Full trash cans, dirt towels all over, used bars of soap in the shower, dirty sink.

2 out of 4 elevators were out of order for our room section, digital keys didn't work, bathroom sink when turned on smelled like a sewer restraunts could not accommodate the crowds and knowing the crowds you have a dinner buffet could have helped alleviate some of that and overall way over priced

Bed wasn't made everyday, bathroom towels were never replaced.

Also, sharing soap dispensers is pretty gross, go back to individual packaged soaps and shampoos.

Much offered here, restaurants, entertainment, rooms were spacious and kept reasonably clean.

The rooms were great, place was huge and clean.

Luxor is clean, hospitable and walking distance to Allegiant stadium; plenty of entertainment aside from gaming; meal offerings abundant; easy access to tram for Strip exploring; rewards offered are of varying tastes.

The room was clean and everything functioned as it should.

The staff we encountered were great and for the room was clean.

Room was clean and updated and bed was comfortable, room was quiet.

The bed was comfortable and the room was clean.

My room was clean, quiet and comfortable and I had a great 3 day stay.

Great stay cant complain just in the future i wish they wouldn't take so long to bring me a iron, other then thay Great stay ill be back again for sure, everyone was Friendly, casino was clean didn't smell like cigarettes.

I always have a great stay in a 2 bedroom tower suite, clean, quiet and easy to access the other casinos.

but beds and pillows were very comfortable.

comfy bed, had a bar and fridge and nice view.

And bathroom facilities clean and comfortable.

The bed was very comfortable and the shower was amazing.

Luxor is a beautiful and the rooms are comfortable.

Room was large, clean and the beds were very comfortable.

The bed was comfortable and the access to the strip was great.

Very roomy suite, comfortable bed, excellent air quality, quiet.

Room was clean, comfortable, and spacious.

He kept us comfortable and kept us laughing while repairing heat issue.

I also had  issues with my TV,I met Dennis Jones assists my family made sure they was comfortable, Jada.

The room was a decent size, was clean, the beds were comfortable,

The beds were comfortable and it was pretty quiet.

Room was clean and the bed was comfortable.

View of the pools, comfortable beds, nice bathroom.

but were really spacious, clean and the bed was comfortable.

the resort is looking shabby and run down, carpets need cleaning, power wash the filthy parking elevators and walk way into the hotel.

Your elevators were turned off during the construction and no one notified your stafff so your staff could tell people that, the elevator was closed so we were stuck downstairs for a bit till we got help which was way later on.

elevators that don't work, dirty sheets and a broken bed, and employees who don't care and lack empathy.

Hot water took up to 10 minutes, bluetooth key on phone didn't work, elevators broke, internet worked intermittently.

The only bad thing we experienced was the elevators.

An hour wait in line for the one working elevator is ridiculous!

The same mess was on the carpeting in the halls and elevators several days in a row.

button for the elevator was hanging out of the wall by it's wires. Dangerous

Rooms are dated, halls are dirty, half elevators are broken (elevator wait time is 20 minutes), breakfast wait time is 30 minutes and it’s $30 per person (welcome to Vegas!).

The elevators are really dirty, slow and the emergency phone units are all bashed in.

Elevators are filthy , rooms , walls and restaurants too.

but multiple elevators are broken requiring you to walk long ways to go up/down.

We got stuck in the rundown inclination elevator, one of four was totally out of service.

Casino and Hotel is lacking entertainment the food choices are more fast food than restaurants it only offers a Mexican restaurant and the rooms can use a face lift my bathroom shower was leaking water on the floor.

Some rooms near the elevator can be a bit noisy.

The elevator cabs lobbies were terribly worn.

The elevators were a constant frustration.

The staff at the front desk were very friendly.

Very friendly and knowledgeable staff and the check in and check out processes were seamless.

My stay was great, lots of friendly people staying the night as well.

All staff we encountered was super friendly and very pleasant.

Employees make you feel welcome and do a great job of doing that very friendly staff.

The housekeepers were very nice and friendly.

The restaurant choices are good, I especially love Diablos and the entire staff that I interacted with are so nice and friendly.

Great stay great value the staff was very friendly and helpful would recommend friends and family members to stay at luxor convenient to the strip had pretty good luck if I had one complaint it would be the buffet for brunch the breakfast side was not good at all for the price of the buffet.

Staff were very accommodating and friendly.

Customer service was amazing and rooms were clean front desk was accessible pretty quick and friendly.

Other than that the rooms were clean, stuff was friendly, housekeeping was amazing and the overall experience was gr8!

but wish I didn't have to pay extra to not have a parking garage view for our 30 year anniversary,  Staff was very friendly and helpful.

The staff was friendly and the casino area was nice.

I will say that the front desk staff was helpful and friendly, and the food, while expensive, was of decent to high quality.

The food court has a variety of food to choose from, and the other restaurants have a variety of food.

The casino was well maintained and the restaurants we when to were all great especially the pyramid cafe.

Food court is great like that they added more variety places to eat from .

Other than that, the food, and room were amazing in the Luxor!

The restaurants there are great I haven’t had a bad meal there.

I’d recommend more activities to do inside or atleast have a restaurant that closes later than 10pm

Great big room , all night open restaurant, one of the best adult show “fantasy” on the stripe, all in all good entertainment, have stayed here couple of times now , good casino, walkable to other must see hotels

One of the restaurants was really great for breakfast.

Also surprised at the size of the room and the décor was better than we expected. Good choice of restaurants on site,

The casino in the Luxor is great, and LOTS of bar and restaurant options.

Customer service was great, and restaurants were great as well.

Food, shows, entertainment, fun all around.

Restaurants were good and the connector to Mandalay Bay was fabulous.

but now…the room was dingy and dirty, our view was ruined by a giant Doritos ad on the window, the restaurants and stores are way overpriced ($5.79 for a 16 Oz bottle of Diet Pepsi $6.99 for a small bag of gummy bears-ridiculous!)

I spent $79 on my room and it wasn't worth $20.

I had extensive issues with the individuals in the neighboring room arguing about illegal activity and being loud to the point I had to request security come address the issue at 5am.

then during the construcition a sewage pipe line broke and filled up every room on my floor with this horrid smell and it was not resolve and i had to stay in a friend room

I had to request to change rooms because the first one I was given had a pungent chemical odor.

It was a problem with the room they were unable to rectify it.

was too exhausted for another room change so just paid a house-keeper to come change the bedding quick. 2 out of 5 mornings i was woken by power tools renovating at 08:30,  the room beside me the first morning (was given a $65 credit and told it could be used towards "anything except the foodcourt" so put a couple Carrot Top tickets on the room.)

The rooms were dirty the carpet was sticky.

Only two were working when we visited and we had to wait pretty long to board one to get to our room.

but need renovations in rooms as a rewards member gaming frequently I thought it would be more pleasing so that I would want to gamble more.

The carpet in the room area of the casino smelled old and moldy.

Rooms are not nice casino is very tight food was mediocre at best not a very good Las Vegas weekend would not recommend staff was great just disappointed in room and food and the gaming cocktail waitress must have been on strike as well

Rooms were dirty and very dusty, the drains don’t work very well and very outdated .

The so-so:

The rooms in the pyramid itself were just regular.

Room was very dated (early 90s feel), un patched holes in the wall, shower water was cold, some of the lights were burnt out, refrigerators were an extra charge (~$30/day).

The room was clean, beds and pillows comfiest ever!

Rooms are well maintained by the cleaning staff, clean rooms, staff was extremely helpful with questions and  kind as well.

The room was clean and everything worked!

Great stay, hotel was clean and rooms were very nice.

Rooms are always clean
Service is Great
Hospitality was great 
Casino has a great atmosphere 
Parking has easy Access

Some staff members were rude and disgusting.

but dirty doesn’t describe it , word applicable here is filthy.

Rooms are dated, Halls had smells and constant water and fans in hallway?

the smell of the room and dirty bathroom, almost dying in the elevator, or water falling from the floor above into buckets.

Really nasty (I was on the green elevators).

Room was not what I asked for no view and smelled out of door I always stay here

I had to switch rooms because some room around me was smoking, the smoke alarm would keep on going, and my room stink of cigarette smoke.

“Non smoking rooms” yet you can’t even breathe in them because of how strong the smell is.

Luxor is old, smelly and just not functioning at a standard that is expected for the money being spent here.

Thankfully, one of their staff did let me know that I was already checked out and to just toss the room keys on the counter and make my flight.

The only nice person was the front desk agent who found me a room after I agreed to an upgrade at additional cost.

Front desk manager tried to make me happy saying he would meet me half way then didn’t meet me half week.

Great family place to stay, Titanic exhibit was museum quality, very nice.

Casino was great and definitely recommend the Titanic exhibit.

but went to the Titanic exhibit which was very good.

We liked the atmosphere, the titanic exhibit was amazing.

I also love the Titanic exhibit, and the Bodies exhibit was also really interesting to see, both of which are right there.

The Titanic exhibit was absolutely amazing and authentic.

It is also conveniently located near the airport and attractions such as the wonderful Titanic exhibit, the interesting Bodies exhibit, and the fun Blue Man Group show.

Titanic exhibit was very interesting and educational.

The pyramid is my favorite hotel 
Been staying here for over 10 years 
The staff is amazing everywhere you go 
So much to do on the pyramid starting with great food courts and restaurants to titanic exhibition

the bodies and titanic exhibit were a must see and the flight bar kept it fun in between the jackpots and the big losses

The titanic exhibit is very well done and interesting.



What was good - food at the the Rice restuarant and the Titanic exhibit.

The Titanic exhibition in the hotel is excellent, there are various restaurants, shops and facilities that serve the hotel well.

Luxor Hotel & Casino

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room cleanliness

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titanic-exhibit

Excellent atmosphere and friendly service.

Love the ambiance and chilled out atmosphere at the breeze bar, by the pool is a great place to chill out and unwind

Nice ambience to have a peaceful meal.Good service provided by Meuru and Sameera.

Food was very delicious and the ambiance is beautiful and aesthetic.

Beautiful ambiance with relaxing Sinhalese music performed by a live band.

The room at cinnamon grand is bright and spacious.

Great ambient environment, enjoyed the buffet while having a good time with friends.

I visited this lovely restaurant with a local ambiance for the first time.

Lovely relaxed atmosphere,  and great friendly service.

Outstanding environment to take a break and relax with family.

Great staff, quick service and well designed restaurant.

It was a really good experience, really enjoyed it, keep up the good work, will definitely come back again for this wonderful atmosphere and amazing food, thank you for having us and for keeping us entertained

The food is very fresh and flavourful, we have been here so many times and the vibe here takes you to a far away village atmosphere.

Staff are pleasing eager to oblige and help in whateverway they can.

Such a warm inviting place.Thank you Milan for the great service.

Special shout out to Milan for his excellent service he was very helpful, polite and friendly.

Very helpful and friendly trainers available anytime we need.

very pleasing and friendly staff led by Mr Mangala who was very warm.

Friendly service from Miuru, Sameera and Lakshan.

Specially, Very friendly service by miyuru and sameera.

Our server Milan's service was very friendly and nice.We had a great time.

very friendly and accommodative  staff ,Delicious food ever ,Lovely clean rooms,house keeping staff is very efficient,Located in the heart of Colombo, cinnamon Grand is a 5 star hotel with something for everyone.Visit Srilanka Visit Cinnamon Grand

Wonderful stay at cinnamon grand hotel.rooms are very comfortable nice view and friendly staff 
Housekeeping staffs are very friendly and very active people they clean my room neat and tidy i like to thank Jagath,Arshad,supervisor Niluka and

but I never seeing like this hotel.rooms are very comfortable and friendly staff the housekeeping staffs give a amazing service for me mr.jagath,Mr Arshad thank both of you and supervisor niluka thank you cinnamon grand😃😃

Staff is as very helpful and friendly, specially need to mention Melan and Niluminda, you guys are awesome.

Friendly management and staff, especially to Dinusha in Cloudred bar who always turned our satisfaction into his priority and thank you very much.

Mangala a friendly face at the event wellcomed us for  this wonderful event with open arms.

Upon arrival one is taken aback by friendly genuine smiles from reception to concierge which immediately spells a comfortable stay.

Nirmal made our visit 1000 times better with his amazing service and friendly personality.

The staff is friendly and attentive and we enjoyed our dinner.

Great live music with a three piece band.

Loved the upbeat music that comes on around 1730.

Good music on the background: Milan who was looking at our table was on the ball to serve us better feeling like home .

Decided to stay till late night in the tea lounge since there was an amazing band playing some soothing music.

Walked into an amazing jazz saturday night.

Also nice environment and calm music feel better experience

Would say Thank you for great service from Andhika, Wasalage, Krishmal, and Dananjaya, that made our dinner more memorable with accompanied by beautiful music and very tasty and spicy tradisional food of Srilanka.

My kids were right on top and amused by lovely background live music.

There was also live Sri Lankan music which was very calming.

Good food, good Ambiance, Variety of food, best place to try Sri Lankan food, love the outdoor setting combined with Sri Lankan music,   value  for money.

And live music also there and there are really good.

People were friendly and music was balanced.

The props and set up resemble a typical village with live classical music and traditional dance.

Best place.relax & gratefull customer service with music its awesome.

The high tea provided by cinnamon grand tea lounge was an amazing spread assisting by friendly staff special thanks to Themini who assist us for a great evening surrounded with a peaceful music, hope to visit back again

Great hang out for family friends🙂we hope to come back..music is great as well..

And in comparison with the buffet restaurant of the Cinnamon hotel in Maldives some food options were quite poor.

The only thing that elevates this hotel from a rating of poor are the fantastic restaurants on site.

We went on a Friday where there was music being played at poor area which was kind of loud.

but the manager duty and room service were humble and apologatic for the delay and poor service.

Overall I felt it was overpriced  and the service was poor.

She was immediately approached by a staff member and asked to leave the area due to her poor dress state and asked not to traverse the public areas again dressed only in swimwear.

The food is mediocre I ordered room service and the pasta tasted awful and the bolognese  sauce had nothing to do with bolognese and everything to do with horrible food I worked as chef in Michelin star restaurants and trust me i know .. the service is slow and  poor quality .

It was poor experience that I received from the point where I had to park the car.

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