My wife needed some sanitary products at short notice and the hotel charged us the ridiculous price of 15 pounds for just two sanitary towels.

Also extra charges that we have no idea what they are!!

The only place set up to charge was across the room on the desktop.

Checked Law: as no UK ID law, no legal requirement to have a passport/ cred card this is discriminatory.

Sorry for a hotel charging this much the service was appalling.

This is blatant green washing and a cost cutting exercise when taking into account that lights and a/c can run all day without anyone being in the room (no key card switch) and all toiletries are still in mini bottles instead of refillable larger bottles.

Reception staff were not friendly or helpful and I was charged for my stay when I booked using my Radisson points

Then, there was no flexibility about charging it to the room (which I think is ridiculous).

but our card would not let us have entry.

even though I was forced to provide my credit card details at the reception earlier.

When you pay the rates the hotel charges and have already payed for your room you don’t expect this poor level of service.

And then to top it all, when I came to check out, there was a £4 charge for us storing our milk in the fridge.

but the hotel did not acknowledge this, not even a birthday card in the room which was quite disappointing.

but give us a business card as they fulfilled their side of the booking and "it is our word against theirs".

There was no place to charge phone near the bed, so it had to charge across the room during the night making turning off the morning alarm difficult.

BUT Please make your transaction with the hotel by cash, as it will take ages to get refund if they charge your card certain amount as security.

There were also no napkins with the food so my wife who had pizza had to use toilet roll for her hands during and after , overall no care was taken other than to put some food on a plate and charge you for the service.

Despite the fact we were cheated by the hotel we were offered just one key card as she said they have a shortage of key cards, which was a minor disadvantage, as well as a "cuffed" shower in the bathroom.

Despite charges hitting my cc, I’m still waiting on an invoice a week later, post countless chat sessions and two unanswered emails.

The staff was very friendly and helpfull and the stay was pleasant,

Concierge staff were friendly and very knowledgeable about local attractions.

Service very friendly, not very knowledgeable at concierge on tours or helping book, paid for breakfast and vip lounge

The staff was very friendly and efficient.

Fantastic location, friendly staff, clean hotel.

Everything is efficient, really friendly staff, quick check in (thanks Adam!

Staff was friendly and made us feel welcome.

excellent hotel, food was outstanding and rooms were a good size, staff could have been a little more friendly and the spa need to improve on their booking system.

My server Cristina was really helpful and friendly.

We had Cristina as our waitress, wonderful excellent friendly service!!

Cristina provided  top service and was very friendly and helpful.

They were friendly and kind towards my 4 year old - upgrading our room because she had good manners!

.staff were so friendly and helpful ..room was perfect for 2 adults and 2 kids.

MOST importantly, all the staff were super friendly and it's amazing the response you get when you are polite to them.

Great assistance for early checking and friendly service from staff.

Friendly staff & used app to contact for any queries.

On the plus side, the location is terrific - beautiful views of the Houses of Parliament, Big Ben, the river, and the London Eye and Waterloo Station are very close.

Great location looking out over Westminster Bridge to Big Ben and the Houses of Parliament; beautiful rooms with all amenities and professional and attentive staff; 

Easy access to all the great London attractions, walking distance to Waterloo Station and an abundance of restaurants to choose from.

Hotel is well placed just opposite Houses of Parliament, is clean and bedding is excellent.Bad news: Bathroom has no powerpoint for hairdryer - only a point for men's shavers.

I love how close this facility is to the Houses of Parliament, the palaces, Westminister Abbey, and the London Eye.

In minutes, you are afforded spectacular views of famous sights such as the Houses of Parliament and the London Eye.

Pros: Unbeatable location, minutes from Big Ben, Houses of Parliament, Westminster Abbey, and two convenient underground stations.

This is an absolutely amazing hotel with beautiful views of the Elizabeth tower (Big Ben is the bell inside the clock tower for people who don’t know the name of the tower) and the Houses of Parliament.

An excellently positioned hotel overlooking the Houses of Parliament.

This hotel is wonderfully located—views of Big Ben and the Houses of Parliament from the rooms, train and tube stations three minutes away.

Great family friendly hotel overlooking the Houses of Parliament and Big Ben.

I Got a room on the 12th floor with fantastic views of the London Eye, and the Houses of Parliament.

The view was beautiful Big Ben and the houses of Parliament
The facilities were fine in the room and the kids felt special.

We have a 4 year old, and a baby (in a carrier) and we walked easily to the Houses of Parliament, Buckingham Palace and Covent Garden from the hotel.

The view from our room on the 11th floor of the Houses of Parliament & London Eye was amazing

They have fabulous spaces overlooking the houses of parliament/Westminster bridge, the trouble is, you can't access them.

Stayed here for 2 nights, payed extra for a view of the Houses of Parliament

The location is fab for
London eye
Houses Of parliament 
London Bridge.

Very handy location not too far from two tube stations and close to Houses of Parliament, London Eye and other attractions.

We had a room on the 12th floor with an amazing view of the Houses of Parliament, our bed was extremely comfortable and there was a separate seating area that converted into a sofa bed for our our children.

We upgraded to the river view rooms which had stunning views of Houses of Parliament and the London Eye.

Our Room was just Beautiful, clean and modern with everything we needed.

Fantastic location, nice modern hotel with very helpful staff.

modern, clean and overall very good hotel.

The bathroom was very spacious as well with all the modern amenities.

Well, it was my fourth time to stay in this hotel, I like its’ room modern design and un beatable location with “ Big Ben” view.

The Elizabeth Tower-facing room was modern with all the facilities you could need.

How can a modern hotel not have a bedside socket?

Exceptionally good value
Friendly staff
Modern style 
Fab location and breakfast buffet best I have had!!

but not least the hotel is relatively new and modern look which we like.

Modern hotel in a great location (near sites, and more importantly, 3-4 minutes walk from Waterloo).

A very well-appointed modern hotel with outstanding staff.

The hotel was booked through booking.com, and on arrival, the staff were really helpful, the hotel is beautiful inside, clean and modern.

Travel, CirqueScape, The Undercroft, Dragon Quest Adventure Golf, Christ Church, Jukebox, What If Gallery, Gambado, Cocoa Island Dorking, Sevenoaks Leisure Centre, Ibuywargames, MHF Polo School, St. Saviours Church, Post Museum, Statue of Queen Victoria, London Kayak Tours, Funktionz, Vue Cinema, Croham Hurst Golf Club, Ashoka Bar, Heaven & Earth, Orchard Theatre, Cloud 9 Leisure, Watermill Jazz Club, The Clever Dresser, Gatehouse Arts, Quakers' Acre, Rentals On The Beach - London Bridge Watercraft, Nelson Column, Primark Bromley, Bar 113, Ukicy Calisthenics & Yoga Epsom, Breakout Rooms, Calliope Gifts, Claremont Antiques and Modern Art, The Redchurch Brewery, Sutton Green Golf Club, Lava Artworks, Herbal Spa, FunHouse, Epsom Baptist Church, Project, Dartford Clay Shooting Club, Ninja Warrior UK Watford, The Fox & Hounds, Surrey Massage Clinic, Guildford Fringe Theatre Company ltd, Oli Tucker Golf, Laser Quest Bromley, Stadium Lounge, The Addington Golf Club, TheLamb, The Stage Door, Beauty Academy Sevenoaks, Quasar Harlow, Guildford House of Art & Antiques, Shalford Park, Latafat Ltd, Addington Palace Golf Club, The Greyhound, Secret Atlas, Heathrow Travel Centre, Gorgeous No.

but the buses are taking you directly to Regent Street and  Oxford Street.

Right next to the London Eye and Westminster and Oxford Street etc are easily accessible.

10 minute walk to Trafalgar Square , 30 minute walk to Oxford street , taxi to Covent Garden £8 , staff were professional and friendly would definitely recommend

Stayed here for two nights in September and for the price I paid I was really disappointed.

This hotel is pricey (little expensive) for what you get.

but not recorded, was told every morning breakfast wasn’t paid.

12 nights at £528 per night would you pay that for a average hotel ??

I stayed for two nights and no one cleaned the bathroom or paid any attention to noisy water pipes that made loud humming noise that woke me up at midnight.

It has somewhat gone down hill while the price has gone up.

Scandalous that you have increased your prices by 45% overnight due to the passing of Her Majesty!

I raised these points and the issue with not receiving a text at check in and was told they would ‘investigate’ the latter and that they only  replace towels and clean rooms every three days which in my opinion isn’t good enough for the money we paid for our stay.

Too expensive for room cleaning once every 3 days, crowded, mediocre breakfast.

All what they have done was 30% of the 5 and a half nights we have spent there and they have paid the meal that we ate when we were waiting for them for 2 hours with 2 kids to fix the room that was supposed to be ready.

All in all, very disappointed for the price.

Room was not ready when requested, had to chase reception for a further nearly 2 hours, cups were chipped in room and we paid for a 2 bed suite hoping for some luxury

but there are plenty of decent hotels within a few yards of this hotel for a fraction of the price,  don't waste your money.

After over two hours, off sitting around and not being able to relax, I called to check why it was taking so long and I was told that we only booked for a room, that We should come down stairs and pay for the second room, I explained we paid £1298 for two rooms, two nights and the money was already taken from my account the very rude staff insisted I must come downstairs.

If I had known this I would have paid for an upgrade.

Don't pay for a Big Ben view as the windows are so dirty you can't see it.

Our upgrade to a Westminster view was expensive

Stayed for one night in a triple studio room which had 2 singles and a sofa bed and was able to check in early.Room exceptionally clean and a good size plenty of products in bathroom although only 2 robes and slippers

Studio rooms are a good size for a family,

After choosing to stay at the Park Plaza Westminster Bridge, we arrived shortly after check in time and was surprisingly upgraded to a studio room.

but was dealt with efficiently and in no time we were in our Studio on the 10th floor with a great view of the London Eye and a partial view of Parliament 
The room was spacious and well laid out with a comfy bed and large settee in the lounge area.

The rooms were very spacious we had a studio which slept 3 is us, the bathroom was really nice and the complimentary Elemis toiletries were lovely.

We booked on hotels.com, a Studio (1 King Bed).

but a hotel of this standard should have a coffee machine in the rooms and the spa needs a jacuzzi which this hotel didn’t, we had a studio room with a fantastic view of Big Ben but also let down by the mini bar not working.

The room was a studio with separate seating area and kitchenette, it looked lovely, the view was poor overlooking Waterloo station.

Upgraded to a studio room and whilst the room wasn’t huge it has a small separate lounge area, if travelling with kids this would be ideal for a small family.

Our room a studio was stylish and spacious and very well cleaned spotless.

Nice hotel, great view of Big Ben from the Studio Room we had booked.

Stayed 3 nights in a family king studio of crowded hotel.

We stayed in Studio room (2 adults and a teenager) which was spacious and well equipped.

Highly recommend the studio rooms which turns the sofa into a sofa bed

We had studio king that we got for £138 for one night, room 1188.

King studio with sofa bed felt luxurious with excellent comfort and facilities.

We stayed in a studio twin with London eye view. Perfect!

The room itself was quite nice, view of the London Eye was very good, we did pay for a triple studio room which is a king-size bed and a sofa bed

We booked the Studio Twin room and I believe that we couldn't have gotten a better room!

Park Plaza Westminster Bridge London

price

creditcard

studio

houses-of-parliament

modern

The Hotel is located in one of the most beautiful areas of London, in the heart of Soho, close to train and bus stations, restaurants, shops within walking distance, very kind hotel staff, especially the maintenance engineer Nando, spacious and well-kept rooms with all comforts, mini kitchen with nespresso coffee, very comfortable bed,  the big Smart TV, an unforgettable experience, Highly recommended!

Beds are comfortable and rooms are very clean.

Room was a good size  comfy bed, lovely bathroom with rain shower and perfect water pressure.

The room was clean, quiet and the bed was comfy.

Fantastic location in the heart of Soho, close to all of the bars, pubs and restaurants, very helpful staff on reception and we were made to feel very welcome, room was very spaciuos with great amenities, bed was very comfy, all in all a great stay, would highly recommend and we will return soon.

All the necessary appliances iron board,espresso ,coffee,tea,filtered water,good and large bathroom ,comfy beds.

Air con very good, high quality linen, comfy bed

but very well designed, with comfortable beds, good makeup mirrors, full length mirrors, excellent top of the range hair dryers and  decent sized safes - these are all aspects that so many hotels get wrong.

Room was clean , bed comfortable small kitchen facilities appreciated .

Our room was perfect for us with 2 twin beds and comfortable bedding.

Brilliant hotel .Incredibly efficient and friendly staff.Couldn’t fault anything.Pablo was OUTSTANDING .Location is excellent.Right in the heart of Soho.Great having a mini kitchen in the room,Super comfortable bed.

Clean rooms, comfortable bed and nice bathroom w/ walk in shower.

Our room was modern and well-equipped, the bed was comfortable and we had a huge walk in shower.

Lovely, clean hotel with excellent friendly staff, comfortable bed and spacious bathroom.

The room was perfect, huge comfy bed and a hidden kitchen station with a filtered water tap (which I loved as it isn’t always a facility in many hotels).

Bed very comfortable and hotel was not noisy which was great.

The staff is always genuinely service-oriented, warm and friendly.

This hotel was perfect in every way: perfect location near tons of amazing food and entertainment and an easy walk to all the best sites; the perfect room, super clean and very comfortable with all the amenities I wanted (fridge, microwave, coffee, etc); and perfect staff, super friendly and helpful.

The staff were incredibly friendly and helpful.

Very friendly staff with awesome food recommendations.

very friendly staff , clean rooms , good service all over , away form the crowd of Soho even located at Soho , very close to metro access and full of bars cafes around I highly recommend when you are traveling to London

Super location , friendly and helpful staff.

The hotel staff was incredibly friendly and made every effort to accommodate us.

The staff was very friendly and more than helpful.

The staff was very friendly and asked whether we had already some idea what we wanted to do during our stay.

Stayed two nights and was blown away by the friendly reception we received.

From the moment we arrived the service from the reception staff was 5 stars ..  friendly and helpful, showed us to our room (I think was room 3022).

We were greeted by a lovely lady named Rajani at reception who was very welcoming and friendly.

The staff was friendly and offered me a glass of wine both evenings.

The front desk team are all super friendly and helpful always willing to go above and beyond what you would usually expect.

but very clean room, quiet, great location, the staff was extremely friendly!

a pleasant stay, a very friendly staff dicret and always ready to help.

The most friendly, helpful and amazing team led by gorgeous Pablo.

Friendly and helpful staff with the ideal location.

A lovely hotel, with a fantastic location close to the theatres, Covent Garden and Oxford street.

Great  hotel in Soho with many restaurants and pubs around and 200m from Oxford street.

The hotel was in a well centered yet quiet area, Leicester Square and Oxford Street are just a few minutes away.

Within easy walk are Oxford Street (shopping), Soho itself (lively shops and eateries), Chinatown (great food), and it's easy to navigate to Leicester Square, Trafalgar Square, Piccadilly Circus, the Houses of Parliament, the London Eye and more.

Only 300 metres from Oxford street and lots of pubs and cafes nearby.

So close to Oxford street and lots of cool places in soho in walking distance for food and drinks.

It’s a 2min walk to Oxford street and a 10min walk to Piccadilly Circus.

Oxford street is on one side, Soho bars, restaurants and night life next door.

Walking distance to Oxford Street, Piccadilly and even Covent Gardens if the weather is pleasant.

You can reach Oxford Street, Covent Garden, China Town and Picadilly Circus in a few minutes by walking.

5/10 min from Picadilly or Leicester Square, 10 min from British museum, literally 2 minutes from Oxford Street.

Great clean hotel in a prime location.Plenty of places to eat and drink which are close by.Most things are within walking distance.2 minute walk from Oxford street if you enjoy your shopping.Nice park at the end of the road.

Lots of restaurants, bars, shops and Oxford Street around the corner as well.

We thought it was a lovely hotel , great location just off Oxford Street .

based in the lively soho area with many restaurants and bars close by,, also close to Oxford street. .

Situated in the heart of soho and just walking distance from oxford street and a few minutes walk to Tottenham Court Road tube.

The hotel is in close proximity to Oxford Street and in turn there are lots of options for dining in or out with access to the features of the kitchenette.

So central, in the middle of Soho with lots of bars and restaurants at your doorstep, tube station and Oxford street 5 minutes away.

You have China town 10 minutes away and Oxford Street for shopping 5 minutes.

Loads of dining and drinking options in the area as well as being close to Oxford Street for shopping

If there is one issue it was the rooms are on the small size.

Iv booked the standard double room which was a bit small

The hotel itself is quite small and despite us having a larger room it was still a little too small for two people.

Remember hotel rooms are small in London.

Great location central for shopping and pubs  
Hotel disappointed me as the rooms were tiny expensive and did not get cleaned unless you asked for it  supplies were not replenished at all very disappointed

The rooms were a little small for what we paid and very dark not much day light getting in at all, the bed was really comfortable and our room very quiet.

Shops, theatres, restaurants and anything you need within a short walk!

This is the place that I would think of when I want a place to rest and relax after a long day of walking and visiting places around London.

A beautiful hotel in the middle of SOHO - A short walk to all you need of restaurants, theaters, shopping.

From the moment we walked in to the day we left, we were treated like family.

It is only a short walk to downtown and the trendy Soho district

We walked from the hotel across Hyde Park to the Design Museum in Kensington, which was an added bonus.

Bathroom was excellent with a large walk in shower.

It's good for nightlife, food, a comedy show, shopping, and if you want to hit London attractions, you can walk to Covent, Piccadilly, Chinatown, Leicester and have metros stations close by.

We walked 85 miles in 7 days exploring all around this neighborhood and beyond!

It has a fabulous location (we walked nearly everywhere), and underground subway stations nearby.

Only 15 mins walk to London's famous shops.

Easy walk around Soho, Covent Garden & surrounding area.

It was an 8 mile walk, there and back again, so I was quite uncomfortable when I got back,

We walked from Tottenham Court Road station and it was a comfortable walk.

Easy walking to everything you need and want.

You are a short walk from all the main attractions in Soho.

The location couldn't be better, as there are lots of restaurants within 5-10 min walk, theatres are at walkable distance and the communication with further areas could not be more simple, having the main underground lines a stone's throw away.

but a big window did not make it claustrophobic.

Unfortunately, the windows cannot be opened to allow some fresh air into the room.The hotel is very centrally located in Soho

No, I didn't go peeking in their windows, and don't you either,

The room does have sliding windows & blind for noise cancelling

The main problem for us was the room bed was up against the window wall, which was very inconvenient.

but it would have been nice to be able to open a window (windows were present and good for light quality, just could not be opened).

but then I don't spend trips to London gazing out of a window.

button or light streaming under the door but here it is the actual window shutters.

but not too late….. definitely would benefit from black out blinds or curtains for those of us who like the dark but that’s the only mild negative 😊

Unfortunately there were building works right outside our window which finished at 5pm and started at 8am.

My one little gripe was that the blinds didn’t shut out much light when the sun came up and we did wake up early, it might just be us because we are used to blackout curtains.

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