Small table top fan could not cool enough.

We sadly had an awful sleep as the room was so hot and we were only provided with a small fan as there is no air con.

* Room very humid throughout the night as no air con.

but they are so stuffy unless you keep the patio doors open all night, not always the safest option.

We had to put the fan on at 3pm because it was ridiculously hot.

Only issue was that the room was very warm and it took us a while to realise the radiators were on full blast heat despite it being a beautiful day.

We ended up putting the fan on in the middle of the night this time.

There was mould on the walls in places, a bollard in the swimming pool where there was obviously a broken vent, and holes in the wall where dressing gown hooks should be - out of keeping with the rest of the place.

The room was average nothing special, our room was also uncomfortably hot we had to open the window and have a fan on in the middle of feb just so we could sleep.

We found the room very hot even with the radiator turned off .

The room was really dated and there was no air conditioning.

Room was very very hot at night and we only had a noisy small fan.

but it wasn't anything special, there was no air conditioning either so it did get very hot at times.

Unfortunately there was no air con which was disappointing as it was a really hot day

Visited on a Sunday with my mum, as our 'usual' spa, The Sanctuary (Covent Garden), has closed down.

She was really friendly and offered great advice and products when I walked through some of my skin issues.

All the staff were friendly and professional, the Restaurant was particularly well run.

Staff at all meals were friendly and attentive.

All the staff were really welcoming, friendly and very nice.

Kirsty on reception was very helpful and friendly.

It was very clean and all the staff were very friendly and helpful.

Front of house staff are without exception helpful and friendly.

One area that really stood out above & beyond was the resturant & the staff, they are an absolute joy, friendly, they offer a great service, food was fantastic & Sophie in particular was very attentive, helpful & nothing was too much trouble, she was an absolute star, this one's a keeper Lifehouse.

Food
Georgina our waitress in the restaurant was so polite and friendly and a special thanks to Debbie who gave me the best back massage I've ever had.

Most of the staff were local youngsters and they were all friendly and attentive.

but for us what stood out this time was Charlotte, kind friendly staff member who know how to have a laugh.

All the staff were so friendly and welcoming, we had Suzanne serving us for dinner, she was very helpful and very cheerful.

Everyone we interacted with from main reception, spa reception, the breakfast service, those preparing the rooms to the cleaners - every last one of them was friendly, polite and helpful.

The areas in the spa were being cleaned constantly and staff were friendly and helpful.

I had a very nice lunch, Monica the waitress was brilliant, she was very friendly and polite.

Especially Monica was very helpful and friendly and recommended us the amazing cocktails of the day.

The staff are friendly and very accommodating, the spa is relaxing and tranquil.

We found the ladies on main and spa reception very friendly and helpful and managed to upgrade to B&B for £98 between us which we felt an excellent deal.

Room was very clean and comfortable, we had garden room with patio which overlooked lush gardens, really beautiful surroundings.

This place is lovely, the gardens are stunning and well worth exploring, the food is gorgeous and the spa is very nice.

We had a garden room on the ground floor and it was nicely laid out, especially the beds: we were not wedged in side-by-side like Hinge and Bracket, so it felt spacious.

The bed was comfortable and the gardens beautiful,

* Stunning and well kept gardens steeped in history, perfect for a gentle walk.

I paid £50 and promptly received an email saying that I had a garden room.

Everything about the place from the gardens to the spa is relaxing and just what I needed.

We both booked the Signature Mulberry rooms with own patio, table and chairs and a beautiful view of the gardens.

We also had a lovely walk around the gardens.

Stayed in a garden room with a pleasant view over the grounds.

The grounds and gardens are outstandingly beautiful.

The garden is beautiful and is well maintained

I really recommend the love life package with a garden room.

Set on the outskirts of the small village of Thorpe-le-soken with pubs and shops available, surrounded by beautiful listed gardens.

The doors open right up to beautiful gardens which are stunning, I would fully recommend a walk around them if you get the chance.

The food was great and my room was perfect (can recommend the Signature Garden room)  Two nights/days of total relaxation was just what I needed and

Love our walk in the grounds always relaxes us.The massages were amazing and the two ladies were very good and very nice.they were Anita and Karin.I haven’t had the massages before

Breakfast was good too (although we did order vegan sausage which never appeared). Top tip: do explore the beautiful grounds (but maybe check they don’t lock you out!!)

Overall : Nicely located in extensive own grounds about 4 miles from Frinton.

Positives - staff are good , rooms are clean and big , breakfast is lovely , grounds nice.

Plus side was the dinner and breakfast was lovely and the grounds are beautiful

There were no summer flowers planted at all … There are some magnificent trees and ducks about the grounds though.

The grounds are so lovely, albeit looking a bit parched in the recent hot weather; at this rate I imagine everything will be dead by August.

The grounds were impressive, worth exploring.

As usual grounds are beautiful and all staff were helpful and professional.

And the grounds beautiful, we had a lovely walk

The grounds a beautiful if you enjoy going for a walk.

Above all our favourite part was the grounds, absolutely stunning, we throughly enjoyed strolling round in the sun and thought it really did add to the tranquil relaxing atmosphere you’d want from a spa.

The breakfast was lovely (minus the scrambled egg..), the grounds were beautiful and the staff was nice.

It has a lovely history which makes the grounds even more interesting.

Great spa facilities & the grounds were mesmerising!

The extensive grounds are beautiful with plenty of spring flowers, lakes, geese and other wildlife, trees and shrubs from around the globe.The staff were all very friendly and helpful at all times.

We came to the lifehouse spa for a overnight stay as a gift from someone , here's how our stay was -

Hotel room~ when we walked in the room it smelt amazing , and was so clean , the lighting in the room was perfect .

What a wonderful 2 day stay once again at Lifehouse Spa.

It would seem that the Lifehouse Spa are happy to take your money upon your booking

I visited Lifehouse spa with a friend, 
Our room was ready on time, rooms are clean and spacious - albeit missing a little 'luxury' I feel.

The Lifehouse Spa is both an excellent spa and an excellent hotel.

My parents recommend the Lifehouse Spa & Hotel.

We had a 3 night stay at The Lifehouse Spa & were looking forward to a relaxing break.

Myself and my husband wanted a break near the seaside so chose a two-night break at the Lifehouse spa.

I stayed in the lifehouse spa for the night with my partner and we had ana amazing time, the gardens are beautiful and the pools are so relaxing.

Lovely overnight stay at lifehouse spa, highly recommend it.

Overall we had an incredible stay and would highly recommend Lifehouse Spa, had everything we needed for a perfect stay.

Just returned from an overnight stay at the Lifehouse Spa, on arrival we were greeted, I use this term loosely, by Paulette, who didn't really acknowledge us and was very unfriendly, all seems too much effort to welcome you!!

Thank you lifehouse spa for a great stay.

The real beauty and high point of Lifehouse Spa is the grounds.

My wife and I visited the lifehouse spa for an overnight stay this weekend for a birthday treat for myself .

Well done lifehouse spa for employing such a polite and helpful person.

We stayed at the Lifehouse Spa on 26/02/2019.

Overall our weekend at the Lifehouse Spa was very average with some very nice parts , which were outweighed by some very poor parts.

I went to lifehouse spa with a friend and arrived 15 minutes before official check in time.

The furniture on the upper floor of the spa looks like the cheapest IKEA furniture - beanbags and wooden benches with thin, mean padding, making it look like a student union space rather than a luxury spa.

The prices of the starters are only one or two pounds less than the main courses which is a bit mad?!

Yes it would be expensive to have 3 courses

Restaurant very poor at this (high) price level as are drinks.

I think this is a really pricey hotel and spa for what they offer and I feel as

Would have been nice to have been shown where amenities were
Thought we were getting a treatment within the price paid.

but not ideal having to drag our luggage to another building mid stay )
Overall our trip was ruined and we paid a lot of money.

Lady in reception was nice, not happy I had to pay extra to wear a towel dressing gown

We did not eat Dinner at the hotel as most of the menu was pasta and on the pricey side.

Unfortunately, Lifehouse is charging Champneys/Grove/high end central London hotel prices, including for cocktails,

Please be aware that you have to pay a room deposit upon entry.

We decided against having dinner at the restaurant as we felt it was slightly limited to a certain type of cuisine and very expensive.

We arrived and parked easily, pleasantly surprised to find there was a charge point to charge my car, you must pay to use it as it's a BP pulse point

It’s not cheap and they could do with reviewing their prices on treatments and less people. .

It’s also very very pricey for what it is.

I would definitely never return here and I’m so glad I never paid anymore for treatments as I would of been even more disappointed.

They were not responsive to a request for a refund.

They need to remember not everyone has attended a spa before so some questions need to be asked!

We waited over an hour for our dinner and when we asked our server what was in some of the dishes on the menu, she didn’t know and just shrugged her shoulders.

I asked again for a room not on the ground floor.

The person on the other end of the phone was very unhelpful, did not want to even look for the original email l had sent & it almost seemed everything was to much effort for her & she bordering on rude, only when l asked to speak with a manager/supervisor did she make any kind of effort & then found the email l had originally sent.

I asked for the gluten free porridge & it arrived plain with nothing on it and tasted like cardboard.

but was left with a sour taste after I made a simple request to swap new potatoes (which I don’t like) with roast potatoes.

No information on how to get to our room so we asked a waiter.. the spa facilities were very very busy.

but we found the waitress service very slow and dismissive of requests.

I asked for an email address in order for me to write a formal complaint

Asked for no salmon , was given cucumber, ham and a few leaves , grated cheese and egg Mayo.

We complained at the time to the manager and later we received a ‘complimentary spa day.’ On closer inspection, when we realised we hadn’t been asked what treatments we’d like, we discovered this day didn’t include any treatments or lunch.

After a 2nd uncomfortable night's sleep, we asked the duty mgr to inspect the door, he confirmed that the door tilting mechanism was faulty.

I then called down to reception and asked for more ice.

To finalise, whilst sitting having a drink, on the secon evening, a chap cane up to the Bar and asked for an Ice bucket, to be told that’s £7,50 charge sir.

I asked if we could have some bread & we had to pay a supplement which felt a bit cheeky.

In the meantime I asked her to open a window ,

Was rushed into a room for my massage , the room smelt damp and light as anything so asked for a eye covering .. the massage should of been called a rub cause it certainly wasn’t a massage !

When I asked if the rules had changed I was told no,

I then asked to speak to the manager who was very apologetic and understanding, she kindly offered to take some money off our bill and assured us a £50 refund would be debited to our cards.

Service in the restaurant was good, dinner OK

We had a 2 night break with 1 treatment each included and dinner on the first night.

We were booked for a three course meal and because of my food problems and being vegan there was very little I could eat.

Food at lunchtime was wonderful, and our 3 course dinner was presented beautifully and tasted delicious!

Our dinner was really good and tasted lovely.

Our evening meal was absolutely delicious and service was spot on.

The restaurant  served lovely  food with generous  portions .

but this fillet of beef was better than any steak I've had from a fancy steak restaurant.

The overall hotel and restaraunt were amazing!

I enjoyed my recent stay - the food was good, if quite expensive, and the atmosphere relaxing.

Saw other people walk out after reading menu.

Restaurant food in the evening was really excellent, as was the waitress service.

PROS

* Located in a sweet little village with lots of pubs.

Booked this after receiving some vouchers for the spa.

Just returned from third spa stay.The room was clean and everything was fine.

Our treatments were really good, my partner said it was the best massage he's ever had!

The spa area is very nice, the salt steam room a real fave of mine

Spa area overcrowded especially evenings.

Can't really fault the spa & hotel itself (have been many times)

There are many optional spa days or part days from morning until night.

I had a facial and it just really wasn’t great.

The outside of the spa looks like a prison.

Now to the gardens which was main reason for booking this spa.

Loved the spa area with its steam rooms and sauna.

Our Spa treatments were good, I had a soothing facial and my Husband a hot stone massage.

CONS

* No treatments available to book at the spa.

This was not my 1st visit to the Lifehouse spa, l have been several times before.

Don’t buy anyone a virgin gift voucher experience for this spa.

Lifehouse Hotel & Spa

price

request

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garden

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grounds

However just a couple of points to improve on -
- the aircon times out which makes sleeping uncomfortable at times
- service in the restaurant was poor.

Also our vanity unit electric sockets fell off the unit showing all electric wires ect.

The bathroom has very poor ventilation, even with the ventilator constantly being on.

Didn't eat there and glad only stayed one night as room hot and had to keep getting up in night to put air conditioning back on.

No handle in the bathroom to lock, AC kept turning off, electric went out in the whole building for over 30mins.

A complaint was made immediately about the air conditioning

I'd stay again, arrive early to get the air con going - remember earplugs and ask for a room furthest away from the busy road outside.

The extractor fan in the bathroom was very loud

The room was ridiculously warm during the night which made it uncomfortable to sleep in with an air conditioner that didn't help much.

One bug bear was the air conditioning which stunk and either was covered in mold or fluff.

but this one was a bit tired, room was clean but bed hard an lumpy, bathroom fan was very noisy, reception staff were hard to find.

Visited on the hottest weak of the year so far and the air con in the room was a god send.

Room was extremely hot and stuffy,  Tried the air con

but it's a decent room etc Well not here; the room wasn't cleaned properly, and the air conditioning didn't work, there was little to no soundproofing and it was very noisy throughout the night.

The extractor fan in our bathroom did not work and we found the selection of food available for the continental breakfast a bit limited

The AC is terrible, loud even when idle and the room I had was situated next to a generator or similar, causing noise and smell meaning I couldn't open the window overnight.

The rooms were clean and the beds were comfy.

The hotel was very clean with comfortable beds good food and all the staff really nice to talk to and very helpful special mention to Jason who was training in the restaurant and took our evening meal order he was really pleasant and will be an asset to this hotel.The hotels meal deal of breakfast and evening meal is really good value and throughly recommend it if you are staying at a premier inn.

It was very clean the room was immaculate and well equipped with the essential.

Hotel was clean, plenty of space in the rooms.

The whole room hadn’t been dusted probably for weeks.

Family of four, stayed 3 nights, comfortable and clean hotel, decent air con during the heatwave

The hotel and our room was great value for money, clean and comfortable, the food was excellent and again great value for money, we tried both the breakfast and evening meal.

- Rooms have always been clean and tidy, and generally have more space than other budget hotels in the same area.

We had no issues with the room cleanliness or eating in the restaurant.

Very clean, reasonably priced for Kew area.

Comfy bed, clean and convenient for Kew gardens.

What a lovely hotel
Check in was quick and easy
Rooms clean

A very nice clean and friendly hotel for our overnight stay.

Very clean, comfy beds, excellent choice for breakfasts, friendly staff.

but a short journey by bus, a short walk to Hounslow East Tube and a quick journey to Covent Garden and that WAS London!

Got taxi next morning to South Ealing £8 so we could go straight into Covent Garden.

Superb stay ,room great, food and drinks excellent and very reasonably priced, evening meal was far better than we expected,we have stopped in a lot more expensive hotels and the food has been nowhere near as good, staff top quality very friendly especially Kimberly and Carl .

but friendly, half a mike from Kew Bridge station, felt safe.

The staff were really friendly and helpful.

Friendly and attentive staff, good parking, will be back again! !

The members of staff were friendly and helpful.

Staff were friendly enough, rooms clean (too on arrival though, and I forgot my earplugs and should have asked to switch rooms, so is my fault-ish).

Some very friendly staff members here, some of whom were tested by some challenging customers.

Friendly helpful staff are on hand to guide you through the hotel and are very informative to the local area.

We only stayed one night in April, everything was as you would expect from the Premier Inn, clean room, friendly staff, good food at reasonable price, I had mixed grill, cooked as I requested and served with a smile 😃

Pros:
Very friendly and helpful staff, affordable,
well connected (bus stations).

Staff seemed friendly and hotel seemed clean enough for a Premier Inn until we reached the room.

This Premier Inn was clean and the staff were all friendly.

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