Initially had a bad experience with no air conditioning and staff at reception that didn't careless about my complaints.

Air con was not functioning in the room and it was hot and stuffy.

The bathroom was terrible, the service to fix anything was terrible, 
The AC didn't work it was hot and terrible to sleep.

AC in the room did not work properly and kept making sounds all night.

We requested fans for each room as we were prepared for the heat.

There was no air conditioning in the room and the fan in the bathroom did not work.

We had to endure a balmy 79-80 degrees in the room throughout out entire stay (even at night, dropped to 78), was provided with a desk fan; despite 3 attempts requesting to have AC fixed at the registration desk, we eventually found out they can't fix it;

Rooms are tired and I and I had to change as shower was broken and air con did not work.

This time there was no air conditioning in the rooms (which we were not advised of at check in).

We also were given another room and that cooling system did not work.

The aircon was not working and the fan was not effective.

but not working, even though there was a fan it was pretty hot all night.

The room that we stayed in looked tired and the air conditioning was very weak.

No air-conditioning and no fridge, at this point I was too tired to complain again.

Our other son said that the air con in their room was poor

The rooms are dated in area with black on the tiles around the bath.

Ceiling shower not high enough for tall people.

but the bathroom dated and could do with modernisation.

Outdated, and a massive environmental water disaster (Faucet running, single use towels, no water stop on the toilets, old and outdated bathroom with rusty rods).

toilets clog and no one came to fix it when we called.

All the drawers either had missing or broken handles making them useless, the safe was broken and the bathroom in dire need of having some money invested in it with its broken and cracked tiles. .

although the price was acceptable for Central London  the rooms need updating badly especially the Bathroom .

The bathroom floor hasn’t seem a mop or hoover.

Something was spilled all over the toilet.

Hotel reception not responsive to requests to deal with repair in room - locked wash hand basin for duration of 4 day stay Slow to allocate room chosen and paid for ;had to wait in another room while issue was supposed to being resolved

Positive point good views Sadly here’s  the negatives Snarky check in with two members of staff looking at us and pointing of the computer screen with no communication to us at all all very strange Room basic only with poor toiletry facilities mini bar had wine in a tin Breakfast not good at all

I was disappointed we had to ask twice for a lightbulb to be replaced in the bathroom.

-completely OUTDATED; place is aged, needs serious upgrades throughout
-no fridge (mini fridge door was sealed off)
-no exhaust fan in bathroom, so bathroom steamed up when taking shower in addition to already having the balmy 79 degrees present
-Elevators are SOOO slow, had to wait up to 10 minutes to get from 7th floor to 1st floor, eventually discovered the freight elevator
-Breakfast was disappointing to say the least, thankfully our breakfast was included in the rate we paid;

We were able to enjoy all of London’s Crown Jewels and Tower Bridge with a short walk to Tower Hill and onto the Tube to see Trafalgar Square, Big Ben, the eye, cavalry including Buckingham .

but not inspired.The location was excellent for The Tower of London, but not ideal for the main tourist attractions such as Buckingham Palace or House of Parliament.

but it is some distance from other attractions such as Buckingham palace.

After later visiting near Buckingham Palace and other parts of London, I was glad we chose The Tower.

The bridge views are truly stunning. The hotel is also situated in a convenient location as we were able to walk all the way to Buckingham Palace catching the London Eye and Big Ben along the way (not to mention the Tower of London, of course.)

Very comfy king size bed, black out curtains.

Only thing which was nice was the comfortable beds and the full English breakfast.

Comfortable bed in a room that has seen better days.

My husband and I enjoyed a good night’s sleep in the comfortable bed and appreciated the air conditioning which was really efficient.

The bed was very comfortable and air-conditioning was a blessing in the heat to walk into a cool room was excellent.

Rooms were very quiet and comfortable beds.

This was not the bed's fault - it was a lovely comfy bed with a mattress topper and my husband slept like a log.

The bed was very comfortable, as were the pillows, the bed was covered with a light quilt which was perfect for a good night sleep.

We had a super king bed which was very comfortable and we had a mini bar with beer & wine which was restocked on our 2nd day.

Fantastic weekend away,staff so friendly and helpful,free mini bar which was restocked each day and bed was so comfy.

Staff were brilliant, bed was comfy, room was clean enough, location is great.

The room itself was clean, great TV and wifi, room service available, and very comfortable bed and chairs.

On the plus side the bed was comfortable and the staff friendly.

The beds were really comfy and I want to know where they get there pillows cos they are so soft!

but bed was comfy , wifi good 
staff overall where helpful and polite 
breakfast id say ok.  .lot of choice but found the english a bit dry ,  
the restuarant in the evening was good  and not to expensive .

All staff very friendly and went the extra mile whenever we interacted with them.

Staff were friendly and polite allowing us to leave our luggage securely there until check in.

Premier location overlooking the Thames and Tower Bridge with friendly staff.

Fantastic hotel, great, warm and friendly hosts - would recommend to anyone.

A nice and friendly hotel that is well placed next to Tower Bridge.

Every staff member we came across was helpful and friendly.

His service was on point and his friendly attitude was very welcoming.

Friendly environment, great food and amazing views!

The front desk staff, concierge and bell staff were all incredibly friendly.

This is a great hotel with friendly and very helpful staff.

We stayed at the tower hill hotel with a twin room and a bridge veiw and the staff were very friendly and the view  was out standing we will be planning to come back very soon was the best hotel I have ever stayed at !

I'll start with the positives - the location was good and the staff friendly.

Enjoyed experience, good views from room, clean well presented, room was very small for a double and felt cramped, breakfast staff very friendly, reception could have been better took a long time to check in

Arrived in the early evening to the hotel, great location

Otherwise a fabulous location and restaurant/bar looked busy

Stayed here for the London marathon in a suite, the location was perfect and the room was quiet and had everything you would need.

We stayed here for 2 nights, hotel well located and easy to travel around.

Excellent location for a hotel, great views and surroundings.

All in all we had a very enjoyable stay and would definitely book again, the location is fantastic and it was lovely walking out to the view of tower bridge each morning.

Hi,

A gorgeous location with a lovely staff.

but clean and stuff works ok, breakfast is worth it, and the location is decent.

Beautiful experience.😍
Valentino was very helpful!💪
Lovely staff
Top supervisor👌
I recommend to everyone, at least the Vicinity terrace with a nice view                                                        
The location is excellent!✅️
Next to The Tower Bridge.🏰

It's a great location right next to Tower Bridge and opposite the Tower of London with a short walk to bus stops and the tube.

Great location by Tower Bridge and 2 minute walk from Tower Hill tube station.

The hotel was in an ideal location next to the Tower bridge, and the Tower of London.

Travel, Dragon Quest Adventure Golf, Jukebox, What If Gallery, Christ Church, Gambado, Sevenoaks Leisure Centre, MHF Polo School, Cocoa Island Dorking, Post Museum, London Kayak Tours, Statue of Queen Victoria, Vue Cinema, Funktionz, Croham Hurst Golf Club, Heaven & Earth, Orchard Theatre, Ashoka Bar, Cloud 9 Leisure, Gold Mine Entertainment, The Clever Dresser, Gatehouse Arts, Watermill Jazz Club, Rentals On The Beach - London Bridge Watercraft, Nelson Column, Primark Bromley, Bar 113, Ukicy Calisthenics & Yoga Epsom, Breakout Rooms, Claremont Antiques and Modern Art, The Redchurch Brewery, Calliope Gifts, Herbal Spa, FunHouse, Lava Artworks, Project, Dartford Clay Shooting Club, Epsom Baptist Church, The Fox & Hounds, Ninja Warrior UK Watford, Surrey Massage Clinic, Oli Tucker Golf, Laser Quest Bromley, The Addington Golf Club, Stadium Lounge, TheLamb, The Stage Door, Beauty Academy Sevenoaks, Quasar Harlow, Addington Palace Golf Club, The Greyhound, Latafat Ltd, Gorgeous No.

My wife and I stayed 2x nights over a Sept weekend in a standard double room overlooking the St Katherine's dock at the back of the hotel.

We stayed in a 10th floor family room overlooking Tower Bridge and Thames and every morning as well as evening took our time to just stand an look.

We had a nice view from our room that overlooked the boats outside.

but did get Tower view room so that was a bonus.

We had a bridge room view which was absolutely amazing.

the double room overlooking the tower bridge is very nice.

We were all on the 8th floor and out of the 3 rooms 2 had views over St Katherine’s dock.

Location and surroundings were good, there was not far to transport/underground and not at least the view from the room, when you paid a little extra.

The location and view is great especially we have a bridge view room.

Very happy with location, staff very helpful, views from rooms amazing and amenities spot on.

The Tower view rooms really do offer everything you'd hope for and the location of this hotel and the fact it provides reasonable parking made this a wonderful place to stay and explore the city on my wife's birthday.

Rooms are large and comfortable, and one of the rooms had a view of Tower bridge.

Had a lovely time and complementary bottle of wine (and items in mini fridge) and a room overlooking the bridge.

The location is perfect and the view from our room of Tower Bridge was amazing.

Good location too with nice view from our room.

The view is great the rooms at this hotel are not.

We booked two rooms tower view rooms for our party of 5.

If you book a room that looks on to the river, the view is excellent.

At first sight this hotel looks amazing, with its lofty, airy lobby and the view, which is second to none!

The view was amazing, the room nice and big with comfortable beds.

We would always stop in there for a Strawberry Daiquiri wether we were staying or not because of this drink and also a very pleasant place to rest with the view of the tower bridge if your lucky enough to get a window seat especially the bay window table.

The view from my bedroom, facing the tower, was outstanding.

You absolutely do it for the view, which is incredible!

Overall rescued by the view and location.

The view of Tower Bridge  from our room on the 7th floor was stunning.

The hotel is in a great location for transport links and the view of the Tower Bridge is excellent.

The view from the room of Tower Bridge was brilliant and there was no noise at all!!

The view from the room was absolutely breathtaking.

Overall a very enjoyable stay - pay extra for the view of the tower bridge, it's worth it.

Views for days, booked a couple of nights to celebrate the start of a new year and enjoyed the view so much, the room was perfect and well equipped and covid was taken very seriously.

Love the view from the room which is directly at the Tower Bridge.

The view did not disappoint and was perfect for the New Year’s Eve celebrations

though our other two rooms we didn’t pay extra for the view we was still put in rooms with amazing views of tower bridge.

I have attached the view from our room window.

Booked direct on the phone, very helpful staff, arranged the room and the view with no hassle.

Had an amazing stay in this beautiful hotel, the staff were all amazing, the room (suite)was clean and facilities were good, the view was breathtaking overlooking the yachts in st Katherine’s dock and the Canary Wharf/dock lands skyline.

Setting was lovely overlooking the marina .

It is near everything and has the best view in London.

Check in easy and well managed, cleanliness of hotel excellent, all elevators working and quick, breakfast excellent, views amazing and balloons and cake delivered to our room for our daughters birthday.

Lovely view of the tower bridge from our room.

Hotel very nicely situated with a gorgeous view over St Katherine’s Dock.

The view of the Tower Bridge was breathtaking.

Without a doubt this is the best view from a hotel window we have ever had, Tower Bridge, The Shard and the a view of the Thames.

Did not seem interested with my booking request for nice room with bridge view, food and cleanliness was excellent and room was serviced well each day.

When we got the room it really was a lovely room with a great view up the river.

Wonderful view of Tower Bridge when you’re enjoying the restaurant.

The hotel bar, Xi, has a great view of the bridge and delicious food.

The Tower Hotel

bathroom

friendly

buckingham

palace

view

location

the-view

room view

comfortable bed

I surprised my husband with a stay at the grand for his birthday, I mentioned in the booking that it was his birthday and the lady on reception mentioned it and there was a card waiting for him.

I went to The Grand for my friend’s birthday.

We went  to celebrate a very special 90th Birthday,

It was my 50th birthday so a bit of a treat.

Stayed for 2 nights as a birthday treat for myself and it was a perfect visit!

My daughter and I spent three nights at the grand Brighton to celebrate her 18th birthday.

6 of us stayed for 3 nights to celebrate dads 90 birthday and mum and dads anniversary.

Family afternoon tea to celebrate a birthday.

Booked at The Grand as it was my sister's birthday!We both had an amazing time.Lovely staff,great room.Breakfast was lovely in the big conservatory looking out at the sea!Would definitely come again!💜

For a special treat booked the famous Grand Hotel Brighton as an overnight treat for my wife for her Birthday.

Knowing how lovely the lounge is in the grand Ed booked for pre dinner drinks for my nieces birthday.

I booked to stay here for my partners 50th birthday.

Celebratory weekend in Brighton for a friends birthday.

We were celebrating a birthday with our 13 year old son, he didn’t even get a biscuit in the room as everything was focused on two people.

Went to The Grand for afternoon tea for mother in laws 88th birthday , we had a lovely time , excellent service and food was amazing , we had to take cakes home there was so many , love the cake trolley , thank you to all the staff , very memorable trip.

This made the handwritten note they left on the bed ‘Happy birthday and Anniversary!’ Seem like a sarcastic joke rather than any real effort to make our stay special.

but it was my husband's 60th birthday so we treated ourselves.

We wanted to celebrate my wife's big birthday in style, The Grand Hotel defiantly ticked all the boxes and more.

but as it was my birthday I had the joyous experience of being popped into a HUGE corner suite!

My husband and I took advantage of the midweek deal to stay at The Grand for my birthday as Brighton is my favourite place in the UK.

but other things inside worth seeing , wait for Yeoman/Beefeater to tell you a few tales ), St Paul's Cathedral, another day we saw Buckingham Palace, horse guard parade, St James Park , London Eye (over rated at $30+ per person ) London Historical River cruise a must .

The mattresses were so comfortable and we slept really well.

Great interior , receptionists very friendly and welcoming and concierge ,
Breakfast wonderful , bed
Comfortable , bath and shower and ruining board and iron and fridge and hairdryer which I liked also overall lovely stay would recommend and will be back

Our room was spotless and the bed was very comfortable.

We opted for a “kings” suite and was not disappointed, everything you could wish for, large comfy bed, plenty of place in the rooms, which by the way were very clean.the service at this hotel is superb,you are made to feel very welcome.to sum up, a delightful stay and well worth the money.

I surprised my husband for a night away as a little pick me up after what his been through and, the hotel is massive and it's quite and the staff were amazing we stayed in a inland room with courtyard view the shower was amazing and the bed is very comfy, breakfast was very nice I will be staying there again very soon

Very comfortable bed and great breakfast.

but very clean and beds comfortable with added extras you would expect.

The rooms are spacious, the beds very comfortable, shower works very well.

Great location, comfortable bed, excellent breakfast

The room (grand collection seaview double) was spotless, spacious & very elegant with super comfortable bed with a balcony overlooking the seafront (room 216).

It was surprisingly quiet at night and had a super comfy bed, if a tad short for my husband.

The service was good on a hot and very busy day, the rooms - initially 133 and then 632 are fresh, clean and beds comfortable.

The AC system was good and the bed was comfortable.

Very comfortable bed, lots of storage space in the room to unpack etc.

Spacious room with very comfortable beds.

We stayed in one of the Suites on the 7th Floor, the suite was amazing, very clean, every amenity one would need, bed very comfortable.

All the staff are amazingly friendly and helpful and the guys on concierge are the best in the business.

The rooms are spacious and clean, the staff and friendly and helpful, the location is perfect and very central and finally the breakfast was fantastic, so much variety and great quality food.

The staff were really friendly, check-in was a breeze, and the interior of the hotel is just as you'd expect from The 'Grand'.

Beautiful location, the weather was unexpectedly very kind the staff were friendly, welcoming and very helpful.

From booking in at reception, the restaurant staff were friendly and efficient, the room was excellent with a sea view and balcony and checkout was quick and efficient

Firstly heads up for the friendly & helpful staff who go the extra mile to please.

Overall the hotel was very good with very friendly and helpful staff.

Breakfast was amazing lots of choice and very fresh, Staff very helpful and friendly our room

The staff were friendly and very helpful.

Great experience in a world class hotel at an exceptionnal location, Very good breakfast, nice and quiet room, very friendly staff at reception, bar, restaurant and room service.

The staff is very friendly and the room cleaned and spacious.

The staff are friendly and attentive , it’s warm and welcoming and very clean .

Great place in seafront rooms spacious and comfortable- staff friendly and efficient at reception and in restaurant- and helped us with bike storage 
Food quite pricey

Very friendly staff, perfect location for a wander around the lanes.

The opulence is like that of a modern palace and comes with all of the comforts that entails.

Attractions nearby are the i360 sunset viewing platform and the palace pier also the main area for Restaurants and shops are close by.I found all the staff and personnel at the Grand hotel to be very professional and attentive to all customers needs.

The hotel is within walking distance to the "British Airways i360" viewing pod, the "Brighton Palace Pier", the beautiful "Royal Pavilion" and other sights.

Fantastic hotel none better in Brighton, service is second to none, it's a palace by the sea,great value for money when there's an offer, strongly recommend it for a special treat.

Also, we asked for a cot for the baby and they charged an extra £10, which given the price of the hotel, seems quite unfair.

My only two complaints are that the wifi didn’t work and it cost us an extra £60 in data over the week, adding that amount onto the cost of the room.

I can get a Deliveroo Driver to for £4 to travel across Brighton collecting whatever we want for 70% of the hotels prices.

All ok f this is because you took another booking off my partners card, even after I paid for the reservation!!!!!

Where to start… Paid £479 (!) for 1 night stay on a Monday (!)

Chipped baths and broken furniture are not what I expect when you are paying this price.

but couldn’t justify the  extra price 
My only disappointment was buffet breakfast was very poor display choice and quality and next time would stay room  only as I would have expected better  standard considering the rest of the hotel which I love  that said I can’t wait to stay again !

but when checking out we were given a bill for £35 and upon checking bank statement the parking cost us $87 aud

We did have room service for lunch which costs £5 charge plus 12.5% service, outrageous!

For the premium charge you should be looking for 5/5 in all categories.

but due to lack of car parking it cost £33 at the local NCP for 24 hours.

but limited choice and the drinks were very expensive.

I understand that Brighton in August is peak period and expensive,

However, room was very clean and comfy just the appearance different to advertisement/ needed a bit of an update considering the price you pay

I ordered a bucket of ice to my room & was charged £8 room service fee, won't do that again!

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