It stunk, the customer service was awful, and the bathroom was falling apart.

Rooms were dark and cramped, without any amenities - ice machine out of service, iron broken, had to call for shampoo and soap - no hot water.

but the water pressure for the shower was the only problem!!

Bathroom was filthy as if it hadn't been cleaned before we arrived.

The only issues was the lack of hot water and didn’t have hand soap in the room when got it.

Room could be updated leaky shower head had a washcloth on top to keep from spraying phone reception poor in room.

Dated bathrooms in the guest rooms and thin sheets.

Bathroom dirty especially the hair in the shower.

We had a flooded carpet outside of our room with a fan running all night, and they were not willing to change our room until the second night when it was too late for us to change it.

they extended my checkout by 1 hour, so it could be used at either starbucks, the pyramid cafe, or the buffet in Excalibur (the only options for breakfast within walking distance) realized too late it had been infested with cockroaches when i turned on the bathroom light in the middle of the final night and three scattered on the counter (one was on my toothbrush).

I’ve never seen a hotel charge for refrigerator and then when delivered it doesn’t work properly and there is no rack inside to put your items.

No coffee, no body wash, no towel holder on shower door and check in was delayed.

the bathroom sink drain was absolutely disgusting, would back up with water, and stunk like sewage.

There were hairs in the shower, no shower gel in the container, hairs next to the toilet and dirty towel.

Toilet flooded, bathroom smelled like urine after they cleaned it!

Full trash cans, dirt towels all over, used bars of soap in the shower, dirty sink.

2 out of 4 elevators were out of order for our room section, digital keys didn't work, bathroom sink when turned on smelled like a sewer restraunts could not accommodate the crowds and knowing the crowds you have a dinner buffet could have helped alleviate some of that and overall way over priced

Bed wasn't made everyday, bathroom towels were never replaced.

Also, sharing soap dispensers is pretty gross, go back to individual packaged soaps and shampoos.

Much offered here, restaurants, entertainment, rooms were spacious and kept reasonably clean.

The rooms were great, place was huge and clean.

Luxor is clean, hospitable and walking distance to Allegiant stadium; plenty of entertainment aside from gaming; meal offerings abundant; easy access to tram for Strip exploring; rewards offered are of varying tastes.

The room was clean and everything functioned as it should.

The staff we encountered were great and for the room was clean.

Room was clean and updated and bed was comfortable, room was quiet.

The bed was comfortable and the room was clean.

My room was clean, quiet and comfortable and I had a great 3 day stay.

Great stay cant complain just in the future i wish they wouldn't take so long to bring me a iron, other then thay Great stay ill be back again for sure, everyone was Friendly, casino was clean didn't smell like cigarettes.

I always have a great stay in a 2 bedroom tower suite, clean, quiet and easy to access the other casinos.

but beds and pillows were very comfortable.

comfy bed, had a bar and fridge and nice view.

And bathroom facilities clean and comfortable.

The bed was very comfortable and the shower was amazing.

Luxor is a beautiful and the rooms are comfortable.

Room was large, clean and the beds were very comfortable.

The bed was comfortable and the access to the strip was great.

Very roomy suite, comfortable bed, excellent air quality, quiet.

Room was clean, comfortable, and spacious.

He kept us comfortable and kept us laughing while repairing heat issue.

I also had  issues with my TV,I met Dennis Jones assists my family made sure they was comfortable, Jada.

The room was a decent size, was clean, the beds were comfortable,

The beds were comfortable and it was pretty quiet.

Room was clean and the bed was comfortable.

View of the pools, comfortable beds, nice bathroom.

but were really spacious, clean and the bed was comfortable.

the resort is looking shabby and run down, carpets need cleaning, power wash the filthy parking elevators and walk way into the hotel.

Your elevators were turned off during the construction and no one notified your stafff so your staff could tell people that, the elevator was closed so we were stuck downstairs for a bit till we got help which was way later on.

elevators that don't work, dirty sheets and a broken bed, and employees who don't care and lack empathy.

Hot water took up to 10 minutes, bluetooth key on phone didn't work, elevators broke, internet worked intermittently.

The only bad thing we experienced was the elevators.

An hour wait in line for the one working elevator is ridiculous!

The same mess was on the carpeting in the halls and elevators several days in a row.

button for the elevator was hanging out of the wall by it's wires. Dangerous

Rooms are dated, halls are dirty, half elevators are broken (elevator wait time is 20 minutes), breakfast wait time is 30 minutes and it’s $30 per person (welcome to Vegas!).

The elevators are really dirty, slow and the emergency phone units are all bashed in.

Elevators are filthy , rooms , walls and restaurants too.

but multiple elevators are broken requiring you to walk long ways to go up/down.

We got stuck in the rundown inclination elevator, one of four was totally out of service.

Casino and Hotel is lacking entertainment the food choices are more fast food than restaurants it only offers a Mexican restaurant and the rooms can use a face lift my bathroom shower was leaking water on the floor.

Some rooms near the elevator can be a bit noisy.

The elevator cabs lobbies were terribly worn.

The elevators were a constant frustration.

The staff at the front desk were very friendly.

Very friendly and knowledgeable staff and the check in and check out processes were seamless.

My stay was great, lots of friendly people staying the night as well.

All staff we encountered was super friendly and very pleasant.

Employees make you feel welcome and do a great job of doing that very friendly staff.

The housekeepers were very nice and friendly.

The restaurant choices are good, I especially love Diablos and the entire staff that I interacted with are so nice and friendly.

Great stay great value the staff was very friendly and helpful would recommend friends and family members to stay at luxor convenient to the strip had pretty good luck if I had one complaint it would be the buffet for brunch the breakfast side was not good at all for the price of the buffet.

Staff were very accommodating and friendly.

Customer service was amazing and rooms were clean front desk was accessible pretty quick and friendly.

Other than that the rooms were clean, stuff was friendly, housekeeping was amazing and the overall experience was gr8!

but wish I didn't have to pay extra to not have a parking garage view for our 30 year anniversary,  Staff was very friendly and helpful.

The staff was friendly and the casino area was nice.

I will say that the front desk staff was helpful and friendly, and the food, while expensive, was of decent to high quality.

The food court has a variety of food to choose from, and the other restaurants have a variety of food.

The casino was well maintained and the restaurants we when to were all great especially the pyramid cafe.

Food court is great like that they added more variety places to eat from .

Other than that, the food, and room were amazing in the Luxor!

The restaurants there are great I haven’t had a bad meal there.

I’d recommend more activities to do inside or atleast have a restaurant that closes later than 10pm

Great big room , all night open restaurant, one of the best adult show “fantasy” on the stripe, all in all good entertainment, have stayed here couple of times now , good casino, walkable to other must see hotels

One of the restaurants was really great for breakfast.

Also surprised at the size of the room and the décor was better than we expected. Good choice of restaurants on site,

The casino in the Luxor is great, and LOTS of bar and restaurant options.

Customer service was great, and restaurants were great as well.

Food, shows, entertainment, fun all around.

Restaurants were good and the connector to Mandalay Bay was fabulous.

but now…the room was dingy and dirty, our view was ruined by a giant Doritos ad on the window, the restaurants and stores are way overpriced ($5.79 for a 16 Oz bottle of Diet Pepsi $6.99 for a small bag of gummy bears-ridiculous!)

I spent $79 on my room and it wasn't worth $20.

I had extensive issues with the individuals in the neighboring room arguing about illegal activity and being loud to the point I had to request security come address the issue at 5am.

then during the construcition a sewage pipe line broke and filled up every room on my floor with this horrid smell and it was not resolve and i had to stay in a friend room

I had to request to change rooms because the first one I was given had a pungent chemical odor.

It was a problem with the room they were unable to rectify it.

was too exhausted for another room change so just paid a house-keeper to come change the bedding quick. 2 out of 5 mornings i was woken by power tools renovating at 08:30,  the room beside me the first morning (was given a $65 credit and told it could be used towards "anything except the foodcourt" so put a couple Carrot Top tickets on the room.)

The rooms were dirty the carpet was sticky.

Only two were working when we visited and we had to wait pretty long to board one to get to our room.

but need renovations in rooms as a rewards member gaming frequently I thought it would be more pleasing so that I would want to gamble more.

The carpet in the room area of the casino smelled old and moldy.

Rooms are not nice casino is very tight food was mediocre at best not a very good Las Vegas weekend would not recommend staff was great just disappointed in room and food and the gaming cocktail waitress must have been on strike as well

Rooms were dirty and very dusty, the drains don’t work very well and very outdated .

The so-so:

The rooms in the pyramid itself were just regular.

Room was very dated (early 90s feel), un patched holes in the wall, shower water was cold, some of the lights were burnt out, refrigerators were an extra charge (~$30/day).

The room was clean, beds and pillows comfiest ever!

Rooms are well maintained by the cleaning staff, clean rooms, staff was extremely helpful with questions and  kind as well.

The room was clean and everything worked!

Great stay, hotel was clean and rooms were very nice.

Rooms are always clean
Service is Great
Hospitality was great 
Casino has a great atmosphere 
Parking has easy Access

Some staff members were rude and disgusting.

but dirty doesn’t describe it , word applicable here is filthy.

Rooms are dated, Halls had smells and constant water and fans in hallway?

the smell of the room and dirty bathroom, almost dying in the elevator, or water falling from the floor above into buckets.

Really nasty (I was on the green elevators).

Room was not what I asked for no view and smelled out of door I always stay here

I had to switch rooms because some room around me was smoking, the smoke alarm would keep on going, and my room stink of cigarette smoke.

“Non smoking rooms” yet you can’t even breathe in them because of how strong the smell is.

Luxor is old, smelly and just not functioning at a standard that is expected for the money being spent here.

Thankfully, one of their staff did let me know that I was already checked out and to just toss the room keys on the counter and make my flight.

The only nice person was the front desk agent who found me a room after I agreed to an upgrade at additional cost.

Front desk manager tried to make me happy saying he would meet me half way then didn’t meet me half week.

Great family place to stay, Titanic exhibit was museum quality, very nice.

Casino was great and definitely recommend the Titanic exhibit.

but went to the Titanic exhibit which was very good.

We liked the atmosphere, the titanic exhibit was amazing.

I also love the Titanic exhibit, and the Bodies exhibit was also really interesting to see, both of which are right there.

The Titanic exhibit was absolutely amazing and authentic.

It is also conveniently located near the airport and attractions such as the wonderful Titanic exhibit, the interesting Bodies exhibit, and the fun Blue Man Group show.

Titanic exhibit was very interesting and educational.

The pyramid is my favorite hotel 
Been staying here for over 10 years 
The staff is amazing everywhere you go 
So much to do on the pyramid starting with great food courts and restaurants to titanic exhibition

the bodies and titanic exhibit were a must see and the flight bar kept it fun in between the jackpots and the big losses

The titanic exhibit is very well done and interesting.



What was good - food at the the Rice restuarant and the Titanic exhibit.

The Titanic exhibition in the hotel is excellent, there are various restaurants, shops and facilities that serve the hotel well.

Luxor Hotel & Casino

smell

bathroom

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elevator

comfortable

staff

friendly

restaurant

cleanliness

room cleanliness

comfortable bed

titanic-exhibit

Great service, food, clean comfortable rooms.

Our room was clean, and it was great to have dining options in close proximity.

Our room was comfortable and clean, we asked for an extra towel, coffee and milk which were duly delivered to our room.

Excellence in all the following:

1 - the team, all so friendly and helpful
2 -Rooms are clean and large
3 -Sound proofing is amazing
4 -location, it’s excellent for all terminals
5 -grub meal deal is amazing value for money
6 -bed is very comfy

Thanks team Premier Inn looking forward to coming back soon

The facilities are fantastic, the rooms are spacious and clean

Check in as smooth as always, room as clean as always.

This hotel is very reasonably priced, impeccably clean and has wonderfully friendly staff.

The room was clean and toiletries were provided.

The restaurant was clean, the furnishings were smart and there were no lengthy waits for service.

Great hotel easy to find - clean - staff friendly and Supreet was extremely helpful at breakfast - great poached eggs!!

I am from  Los Angeles, CA, I had Great experience In this place, great service, great people especially Tajin, she gave me great welcome and was very helpful.The rooms are very clean and of class for the price.

The service was excellent, staff was friendly, most especially Tajin in the breakfast department.Maintaining a clean and conducive environment also topped things off.

Our room was very clean and the staff were very helpful.

Overall this is a clean and solent hotel, I always get a grat nights sleep, given the location I did not hear a single plane.

I stayed here for a couple of nights and everything was as you would expect from a Premier Inn: Clean, comfy bed and friendly staff.

Covid safety measures in place, and appears generally clean.

The room was a standard Premier Inn room - super comfy bed

a clean bathroom with hot water and good shower, a comfortable bed, a desk to work at and a TV for distractions.

The room had a comfy double bed along with a sofa.

Went out of his way to make us welcome, such a nice guy, we really appreciated his attention to detail, and he made us feel very comfortable, and it was as if our experience really mattered to him.

I stayed at the Premier Inn for one night, the room is very comfortable and clean+ it got everything you need.

It was exactly what we needed, clean & comfortable with a great tub and plenty of hot water.

Room is comfortable and has the usual amenities - hair dryer, kettle, coffee and tea, good water pressure.

The bed and pillows were so comfortable and the room and bathroom were very clean.

The hotel in general is really clean and comfortable.

Neat clean very comfortable and spacious rooms.

Very comfortable and conveniently placed hotel.

but in particular Priyanka who went out of her way to make sure I felt comfortable in these covid times.

The beds are comfortable and everything was clean.

Comfortable beds, clean and well maintained as expected of high standards from Premiere Inn hotels.

Room was good and clean for my stay and the bed was very comfortable during my stay abs enjoyed a he stay during stay abs my time

Everything was good and the bed is very comfy.

Breakfast was lovely and really comfortable beds.

The rooms are spotless, beds are very comfortable, the food is also great!

Probably my favourite hotel at Heathrow, I had room 680 which had an amazing runway view :) The bed was comfy and clean with no issues at all.

The room is good for what you pay, the bed is comfortable.

The bed was comfortable, clean with a good shower and tea and coffee making facilities.

This airport hotel was a excellent place to stay before an early morning flight.

Have stayed here a few times before an early morning flight out of Heathrow the following morning,

The room was everything we needed for a good nights sleep and a quick shower/coffee in the morning before our early flight to Qatar.

If you have a late or early flight then a short walk with a trolley to this hotelTerminal 4 is all that is required.

Great overnight stay before an early flight.

I found my stay here relaxing before my early flight..

Quiet and perfect for an early morning flight!

Excellent hotel for a overnight stay If you have a early morning flight and only a brisk walk to terminal 4 and from the car park.

It took all the stress out of catching an early flight out of Heathrow Airport.

The room was clean, comfortable and quiet,the staff friendly and helpful, and the walkway to Terminal 4 made arriving in time for an early flight simple and stress-free.

This hotel was a breeze for our early morning flight back to australia.

Flew down from Manchester stayed over for an early flight , All was excellent Room ,Bar ,Restaurant Food 
Very helpful staff, printed off my boarding cards for me 
I would defiantly recommend  They could not do enough to make it a short

I will certainly be returning here again and would highly recommend it to anyone catching an early flight from Heathrow or simply visiting London (as I was) and enjoy the (off-peak) commute into the city centre.

Much easier and better than getting up early the day of your flight.

The hotel's location is sufficient for passengers with an early flight.

The Premier Inn at Heathrow Terminal 4 is our family's "go to" choice before an early flight.

Great for overnight on N.Am early next day flights.

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