The breakfast was great and also a very reasonable price.

The food onsite was good we had breakfast and an evening meal both good value for money.

Breakfast was very good and reasonably priced.

The cafe bar was open late which was nice to have a few drinks before bed (although the drinks did not taste all that good)

The breakfast was good value, as the kids ate free.

- a comparatively new & modern Travelodge
- breakfast is sumptuous
- SUPER friendly and helpful night team
- a hotel with great service should never be considered a cheap accommodation
- recommend to everyone

We had a great stay - clean room, comfy bed, quiet floor (7th), superb breakfast.

The staff was very friendly, breakfast good, comfortable bed, very silent room - just the signal of police/ambulance from the street sounds into the room

The breakfasts are acceptable excluding the eggs.

The breakfast itself was reasonable quality and a good selection,

Buffet breakfasts are normally good value too.

Fantastic hotel, good position - next to tube station, excellent staff - always very friendly, nice room - large enough for 4 people, very good breakfast and good dinner (I only suggest more veggie pls).

Breakfast had all the usual things provided and was refilled all the time.

Breakfast was perfect for this type of hotel, good quality and plentiful.

Breakfast was excellent value with under 15’s being free.

Someone of here complained about the carpets in the hallway-get a life,it’s a hotel!

There are some minor details that you'd expect to be a bit better in a hotel as new as this (mainly dirty spots on the carpet).

The carpets are stained/ bleached, the drain in the shower is blocked which leaves you in a massive puddle right to the bathroom door, the bathroom door itself is hard to open from the inside.

Badly stained furniture, carpet stains and filthy room windows are not acceptable at any price point.

Carpet needs replacement as the carpet is very patchy and full of marks/ stains

In built restaurant, cannot fault buffet breakfast

but the carpets in reception and corridors are covered in stains.

The carpet is quite dirty, would have been great with wood or other type of non-carpet solution.

The room absolutely smelled of urine, it looked like bleach had been spilled on the carpet at some time and we had a wet room for a bathroom which completely flood the whole room, we had our shower at night so you had to be very careful when going to the toilet and the air conditioner rattled when on so we had to turn it off, in this hot weather!

Structure almost new and extremely neglected structure, (stained sheets, always lacking and stained towels, indecent carpet, shower with curtain and not with glass as shown in their own photos).

Cons: There were several minor issues in the room; stains on the carpet; lack of any glasses / beakers if you wanted a drink of water or to stand your toothbrush up; no shower mat and a shower that flooded due to poor shower curtain - both these latter issues were raised with reception and met with the response that 'we don't supply these'. .

However, the carpet in the hallways was dark and stained which indicates that it has not been taken care of, filters on air conditioners in rooms were visibly caked with dust, and on our first night of three, the air conditioning worked fine

Broken items in the room and dirty carpets.

5) There was something damp on the carpet that soaked through in a small patch so the carpet was sodden.

The only thing i noticed was the corridor carpets were covered in stains

We arrived at 19.45 our window was wide open and it was heavy rain and room was cold .Next morning there was amusty smell in our room for the stained carpets could do with a good clean ,the coffee stil had a capsule inside and had not been cleaned,in the lounge the leather seating on the settees had big holes in them .We had stayed at Travelodge before and they have been good

The room was OK, if you overlooked the stains on the carpet and the chairs!

Room was clean and as expected and accomodation in general good value,

This travelodge is very modern and clean , great location and just everything you’d expect from travelodge.

The rooms were clean and comfortable for a good night's sleep.

Everything is clean, fresh and pretty new.

The restaurant/cafe/bar was very clean and airy.

Room was clean could have done with more wardrobe space in a family room

The room was clean and the bed was comfortable.

they gave us good service, place was clean and they were very friendly.

The room was clean, bed comfy and I felt safe.

Clean, spacious rooms with air con which for the price was very good.

Lovely clean hotel in a central ish location.

clean hotel & rooms, very new building actually - looked more like a 4* - very pleased with everything as well as the location - will come back

The hotel was clean and conveniently placed with a tube station a very short walk away which easily took you into the centre.

There was a lot of external noise in the morning, due to construction work outside, which the website did advise us of.

*spoiler* this is not a valid reason for a full refund due to hotel policy.

Unfortunately, this time I stayed we had to request a room change due to several problems with our original room.

First nights sleep was awful due to a noise throughout the night, this was fixed for the next 2 nights.

I had to checked 3 times in 3 different rooms due to problems with air conditioner and the room cleaning, finally I kept last room because I was feed up to go to reception.

Both kids did not eat much, could not eat the kids garlic bread due to the amount of salt on it.

Allowing us to check in a little early due to the train chaos we encountered.

Will never stay in a travelodge hotel again, within 30 min my husband became ill due to dusty room and strong cleaning products.

After a stressful and long travelling experience due to taxi strikes in Italy, Milan Saheli at reception was incredibly kind to let us check in early.

but shower leaked all over the floor due to a Poundland style shower curtain.

Another grievance I have is the fact that due to the airline bumping us from our first flight, I had to make last minute adjustments to our reservation to ensure that our booking would not be cancelled without a refund because we couldn't show up on the first night of our stay.

The only complaint was that the using the shower caused a lot of water to go onto the floor due to the platform

The stay fell short due to the breakfast which was underwhelming  for the cost.

though due to its central location it can be noisy outside.

Our order also didn’t go through to the kitchen due to a till error and it was only when I enquired as to where our food was that the staff realised.

I can only assume that this is due to the building works happening next door.

We had to curtail our stay to 1 night due to Storm Eunice(Our train got cancelled so returned home a day early) & due to booking a flexible rate a refund of the 2nd night was refunded promptly a few days later

Due to the web page being unclear we’d booked the wrong Travel Lodge.

Due to covid restrictions its not 100% the buffet you're used to.

The overly loud aircon made noises it shouldn’t which kept me awake (until I switched it off)

The only issue was that the air con was not working properly and was very loud.

Booked 2 rooms between our party's on different floors.

There was no loud partying that we could hear and the rooms seemed sound proof as we never heard much noise.

Got in the room and air conditioning making a loud noise so asked reception and manager came to look.

However other guests were loud and noisy, wondering round corridors and shouting at nighttime causing disrupted sleep.

The airconditioner was loud, it smalled on the floor and in the room the floor and in the room.

They work all weekend and are very loud if you want to keep your windows open!

I mean, I know coffee machines can be loud

Very loud running up and down and doors being slammed!

Unfortunately it did and it rattled on and off all night, teamed with a loud extractor fan it was quite noisy so bring earplugs.

Fab team nothing was too much trouble and we were extremely noisy and drunk and they could handle us without any troubles - sorry guys and thank you for memorable stay!

Sadly some are selfish and don't care about screaming shouting and playing music all night.

but I had to leave early because it was too loud.

but very loud, jolted us awake (cue mini heart attack) and was enough that we couldn't get back to sleep until around 5.

Dinner was average and lobby was very loud,

I booked with WIFI for 3 days which is OK and without breakfast- breakfast room in the mornings is no fun, it's too loud and busy-sorry, not for me.

The only way I think it could be bettered was if they kept the families close by to each other (ie have a family floor or corner), so that the party people don't disturb those that are sleeping.

Also the street my room backed onto was favoured by drunk people screaming and shouting.

but we would have had no idea where we would end up so we played it safe with uber.

Cleaning in the bathroom, among other things, was poor.

Very average with utterly awful restaurant and poor service.

however have several real issues with the room and the customer service was poor and did not manage to help us sufficiently.

30 mins 'Free WiFi' is very poor considering it's a 'Deluxe Room'.

Very poor considering the food needed a lot of work, pizza was very skimpy with any meats, a bowl of chips had only a handful of chips and overcooked chewy chicken

Staff also need some customer service training, multiple times walking past staff members and no reply to a simple hello/ hi…

but let down by the chain's policies and poor cleaning.

The breakfast had a poor selection with many empty spaces where there should’ve been food (even the toaster was broken) just poorly maintained overall apart from the public spaces.

There is no housekeeping in the room and no loo brush in rooms, poor standard for a 3 star hotel

We spent two final nights in that facility very uncomfortable and unable to get much sleep due to the poor conditions of the room.

I am starting to use Travelodge again after about a decade of avoiding them due to the poor quality and soul destroying nature of the hotels.

Travelodge used to have a bit of a poor reputation when I last stayed in one

I was really annoyed at myself as it was very poor.

The only negative was the quality of the evening meal which was very poor.

The breakfast was poor - few options and low quality.

I have to presume that the poor reviewers for this hotel have their travelodges mixed up.

The reception said this is done every 7 days!

Staff, atmosphere and value for money all first class.

having said that, all staff are still polite and helpful.

Loads of eating places and pubs all round so you won’t go hungry.Hardly needed the staff

So polite and helpful when I had any questions!

The front desk staff were excellent, very friendly and helpful.

Staff are all exceptionally polite and very helpful.

Everything worked as it should, no bells or whistles, just good value accommodation.

The staff were very friendly and the hotel very well maintained.

Quite, in a city Centre, no noise inside or from outside, Tea and coffee in a room, very pleasent and helpful staff, overall l would recommend it and stay again if needed.

The Hotel is ideally situated for the Shard, Sky Garden, Tower of London,  HMS Belfast and the  River Thames.

The lovely lady on the desk was apologetic and upgraded us to a super room with a lovely view of the shard from our window.

Great location for visiting local attractions - less than 15 min tube ride to most of the places we visited such as the Westend and The Shard

Location handy for the shard, whitechapel etc I would stay here again.

Good area to stay close to the shard, gherkin and monument,

A short walk from Aldgate tube station and easy to get to places like Borough Market, The Shard, etc with restaurants like The Duck and Waffle just a short walk way.

Hotel is located around the corner from Aldgate station making access very easy, good location from there to the City and across the river to The Shard and Borough market.Restaurants for evening meals and breakfast are close by.

A great location for The Tower Bridge experience, The Shard and a nighttime stroll along the Thames.Breakfast was great value and all of the staff were friendly, helpful and approachable.

Travelodge London City hotel

carpet

party

poor

staff

cleanliness

breakfast

Spent 10 nights in this hotel, the cleanliness and house keeping were acceptable.

Perfect location, friendly staff, very clean.

Staff were friendly, and the rooms were clean.

The rooms are functional , clean and comfortable

The price is right, the room is very clean.

The rooms are simple, clean, and comfortable.

Clean comfortable rooms, excellent location close to the tube and walking distance to the British Museum.

Immaculately clean room, with everything needed for a city stay.

I'd accidentally booked a double which they managed to change to requested twin while there, staff great, room good, clean and comfortable, 

The rooms are perfectly adequate and are clean and well maintained.

Hotel was very clean, comfortable and the double room generous for this area of London.

corridors clean and what I loved the most is that dirty linen is placed in colour bags, you don’t see this often, room was very clean, nice clean towels.

We would definitely stay here again for it’s location for sight seeing, plentiful buffet breakfast, cleanliness, value for money and the customer service.

The rooms where clean and the location was perfect.

The rooms are clean and comfortable, the receptionists helpful, and there is a very good breakfast buffet.

but the nice cold lobby is a deception from the reality of the rooms. Hot.

our breakfast was no better, I changed my fork 4 times as they were covered in stains, the breakfast was either cold or burnt, safe to say we won’t be returning to this hotel in London

but hot food was cold basically room temperature which ruined my stay as cold baked beans and cold eggs are a bad start to any day

When they appeared, cold stale pastries were inedible, coffee bitter and stewed,

Very disappointing, most other hotels provide at least croissants and cheeses or cold meats and fresh fruit .shame on you president  the full English looked good and I could have paid extra for this

Breakfast was a buffet with lots of choices, hot and cold foods.plenty of teas and coffee.I would definately be staying again.

Sometimes you would like a cold drink

All in all, I would still stay here.

By staying at the hotel, our complimentary breakfast was cold cereal and toast.

Baring in mind this weekend was around 30degrees,  there was no air con or available fans anywhere or anywhere to keep drinks cold.

I wonder what people in England use to blow their noses in the horrible cold and damp season, especially worse for tourist that came from Italy and France where it was hot and beautiful.

Breakfast -room with air-conditioning ice cold and drafty with the air of a railwaystation.

but the temperature inside was pretty cold.

But the whole hotel looks old like it haven’t been refurbished since 1960, it looks like something from the Cold War.

I mean that there was a sink for the cold water and another one for the hot.

My only concern is the breakfast, it needs to be hot, we were concerned that it was a bit cold.

Buffet breakfast was cold on the first day and lukewarm on the second.

Also considering that the room was not cleaned the whole day while a please clean my room request was on the door.

Sure enough, a camp bed arrived, converting a small twin room into a crowded 3-bed room, so crowded in fact the wardrobe doors couldn’t be opened.

The doors have an automatic closing system and the knocks are not avoided by the cleaning staff, causing ''door slamming'' that make it impossible for those who need to rest to sleep. Unfortunate.

however, someone in the room next door having some sort of bronchitis attack or something and the constant cough was a) loud and b)  stomach churning.

I opened the door (room 611) to the terrible smell of stale sweat.

Maintenance need to fit soft closes in the door as all night you hear doors slamming 
The corridors and carpets need a revamp likewise bedrooms 

BREAKFAST - Excellent choice of food

but walls are thin so the snoring and voices from next door was very easy to hear.

The bathroom was tiny, as they had to fit a bath tub in there, which resulted in almost no space to move around and the toilet was right inside the door so you were squeezed up next to the wall, which wasn't really nice.

Rooms are small and noisy; you can hear everything in the room next door.

To turn this Ito a very good hotel would only need a few additions, ie a box of tissues, hooks on the bathroom door to hang things, and most importantly a grab handle over the bath, this is a safety issue.

We were asleep so no time to get to the door and they just started coming in!

Beautiful view from our room , can hear a bit of noise from rooms next door

Easy check In/out, no safe minibar,  bed uncomfortable we had to change room as the 1st one smelt like bad b.o, very noisy walls/front door very thin!

Never again would I walk through their door.

Only negative on the hotel was the when the room doors were being closed they were banging loud as we discovered one morning when Italian tourists were leaving around 7.45am.

Also I observed one of the maids get into the lift with me with a toilet brush in a belt holster, while riding the lift up she was checking on her phone and unknowingly the toilet brush was rubbing the walls and door of the lift!

The shower curtain was discoloured and there was marks all over the doors.

The mattress has springs sticking out of it, there was vomit left on our room door and the cleaners had left my parents bin rubbish in our room.

I booked this hotel in error, thinking I was booking its sister hotel next door, the Imperial.

As I returned to the room a member of staff saw me and I asked if he would stand in the hallway and hear first hand the racket.

The corridors etc were dated and needed a pit of a spruce up,

but be aware the the rooms and upper hallways are not quite as modern.

Corridors to the room was a little dated and corners of the walls with chunks missing from being knocked over and over .

The corridors remind us of the shining !!!

Decor looks very tired and dated in the corridors outside bedrooms.

The walls are thin and there’s a fair bit of noise from the hallways, the floors outside creak very loudly and would often wake me up at night.

We were then concerned as there was no notice, so in our jammies, we were out in the corridor trying to find out what was going on, only for the maid to say it was just a test.

The hotel is a bit tired in places, notably the corridors,

The worst part is the creaky floor in the corridor you hear EVERYONE coming and going as it makes so much noise and I couldn’t find a spot to walk that was quiet.

Interestingly, I could move my device closer to the hallway and the signal would get stronger and I could connect

but when you go behind the scenes to the corridors and rooms everything is somewhat tired and dated.

but getting a little tired and probably requires a update has does the corridor on floor 1.

breakfast was very busy and cramped, with 3 couples having to sit at different table,

Corridors to the room was a little dated and corners of the walls with chunks missing from being knocked over and over again.

The hotel corridors had a very weird musty smell and the decor was very outdated.

Check in was done through an app and I could even open my room door with the app, something really new to me

I stayed in a twin room which was good in size and bath was new with shower enclosure.

Easy check in, room facing Russel square , no issues with room bed comfy,
Nice large bar area 
Breakfasts was well organised dining room very comfortable micely spaced out food was excellent catered for everyone

This is my second time staying here, the first day they got our rooms mixed up

but prefer a bath and the refurbished rooms seem to be all showers now, breakfast good, just back and already booked for my next stay.

Quiet in evenings (I had a room on 2nd floor facing inwards to a courtyard).

The room was well equipped and very clean.

but excellent, no need to queue at the reception for checking in.

They’re friendly, approachable and eager to cater to your every need.

Honestly for me I would take the team over modernism.

ISHAA at the front desk was very helpful and efficient.

Very efficient speedy reception, lovely breakfast.

Excellent hotel, very accommodating, great bar and Staff was very polite.

They also kindly allowed me to check-in 3 hours earlier, something a lot of London hotels do not always allow.

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