The rooms were tidy at all times and the location was perfect since we were at the O2,

Staff were extremely quick to clear away clean glasses and utensils, also, prior to the end of service, leaving me to ask where they were when attempting to get a drink of fruit juice.

I have a 4 star rating because of the incredible politeness and cheerfulness of the staff and the quality and cleanliness of the room and public areas.

The Kingsize room was spacious and all areas of the hotel were very clean.

Very polite and swift service, overly helpful staff, clean and in a great location.

but the overall  experience I had was great the hotel cleanliness was great, thank you  all for making our stay excellent.

The hotel is very quiet and clean, and the city views were great.

This hotel is meant to be 5* - that means the service has to be impeccable and the quality outstanding - neither of these apply to this hotel.

Stayed recently with friends for a show nearby and would say very good hotel, most comfortable bed I have ever slept in,responsive staff and spotless clean, only one negative hand sanitisers  were not filled and they really should all be full

The hotel room had an amazing view and was very clean and tidy.

Facilities are good and it’s a clean / tidy hotel.

The hotel was clean and everything looked great.

Beds very comfortable and rooms spacious clean and bathroom nice.

The female changing rooms were also relatively clean,

The hotel is fantastic so clean, our room with a view of the river was amazing!!

The room was very clean and everything to our liking.

And it was worth every penny to leave the concert and be in bed within 10 minutes.

Following the concert, we were back in our room within twenty minutes, which was superb.

I was meeting up with friends for a concert at O2.

The only disconcerting thing was while we were at the concert they came in and did a turndown service where they put slippers by your bed and a mat, I did find this slightly intrusive to be honest and was glad I had made use of the safe to store our valuables.

Myself & my friend stayed for one night at the O2 Intercontinental whilst we attended a concert at the O2 arena.

The Hotel as its own access directly into the 02 ideal for getting away easily at the end of the concert, no queuing for taxis or river boats.

This is definitely one of our favourite hotels and is in the perfect spot if you are going to a concert at the 02.

The staff are really helpful and the location is perfect for the concerts at the 02.

We stayed after a concert at the O2 and it’s one of my favourite hotels.

She also organised for my chair to be stored while we was in O2 concert Thursday 9th 
Once we had been up to the room we went to the bar where we was greeted by Chris who was lovely and extremely helpful n she found us a table for my wheelchair n moved a chair for me n took our order for drinks .

Lovely hotel , great setting on the Thames and quick link to O2 for concerts and after event drinks.

First visit to this hotel as a friend and I were attending a concert at the O2 so we thought it would be super convenient to stay here as the hotel was connected to the O2.

Good location for O2 concert attending with good access to the O2.

We will hopefully be returning when the concert is rescheduled.

We stayed in February for the SuperM concert.

This would be a perfect stay for people going to a concert at the O2 who have plenty of spare cash! !

I stayed here for 2 nights, to attend a concert at the O2 Arena.

First time I stayed  at the O2 for the Script concert.

Stayed for one night for a concert at the O2 and so glad we did.

If I’d have had to pay I would have definitely asked for a refund.

I complained at the desk on check out and they did remove the car park fee from my stay which I am grateful for and I think is fair as  I still have to pay the parking fine which even if I pay within 14 days will be £20 more than the parking fee.

Only downside is it’s very limited parking and the cost is £40 for overnight if you are lucky to get space.

Extremely unhappy considering we paid for a 5* - you’d get better kindness from a receptionist at a lower star hotel.

To avoid it being ‘complicated’ I agreed to pay for the afternoon tea which could be deducted from the amount paid and the balance paid back to us.

I am sure they put the prices up because I wasn't expecting to pay quite that much when I booked.

The 5* hotel I paid £300 for one night for a birthday celebration was very disappointing.

but we paid a lot for a generally unsatisfactory experience.

Very poor Hotel Service nothing more to say, there are better Hotels available with more competitive rates, refill room water missing, coffee machine broken, beds sheets not changed when requested, in general poor quality service, we had to ask for everything……

This is pretty stingy given the cost of the dish is only GBP2 more than the next most expensive (included) item on the menu.

although half price - still expensive for little ones.

but for the price you pay to stay in such a luxurious hotel, it is not worth it.

It would have been preferable to have the price of parking included in the accommodation given the cost of the rooms,

Would I pay extra for Club Intercontinental- probably not!

Sadly the price of drinks in the bar let it down a bit!

Drinks etc after show
 could be pre booked .

Also hotel is connected to the O2 arena which is great if you are seeing a show there

We only booked a one night stay to go to the ABBA party at the O2 a great venue for that as the hotel has a corridor straight into the venue .

The hotel was fantastic and had it's own pathway to the arena.

The hotel was very busy as there was a big show at the O2 so there was a queue for check in of about 20 mins when we arrived

We stayed the night for an event at the O2 - perfect for a short easy wander back to comfort after a late show.

Super handy for the O2 if you are attending a show or just for shopping and many if the other fun things to do there!

We stay here as so close to the O2 which makes seeing a show so easy and fun.

It’s great not to have to brave the elements when heading out to a show, and it makes you feel safe when returning to the hotel late at night. I have to say, despite just a few little niggles, we really did enjoy our stay and we had an exceptional evening next door at the O2, which we capped off with an incredible drink (or few!)

Following this we had Marlene with the magic fingers and heart who gave my mum the most relaxing and calming massage she has ever had, she smoothed out her sore back and problematic shoulder which she been suffering from for a while as she’s a chef.

We had been to the hotel for a spa day that had been gifted to us so thought we would return for our anniversary weekend which coincided with a show my husband and son were attending at the O2.

We took breakfast each morning in the Market Brasserie restaurant, adjacent to the Clipper Bar and across from the Arora Ballroom.

I have just stayed for one night with my child, we went to see a show at the 02 and thought the international 02 would be the perfect base and it was.

, Sharps Pixley, St Pancras Gardens, The Magic Circle, Great Marlborough Street, Kilgour French Stanbury, Lady Row Bespoke Ladies Tailor, The Cartoon Museum, Sanook Spa, The Card Shark Show, Private Cinema at Courthouse Hotel, Markfield Beam Engine Museum, Queen Victoria Monument, Fitzrovia Chapel, Thomas Cubitt Statue, Burdett-Coutts Memorial Sundial, Huntsman and Sons, Susannah Lovis Jewellers, Agnew's, Hansuje, All Saints Margaret Street, Cannons (West End), The Warwick, Belle Cour Beauty Salon, Cleverley, Handmade Mysteries - Poppa Plock's Wonky Workshop, Happy Socks, Getty Images Gallery, Next, Hamleys, London Cookery School, Special Overseas Club, Sophie Tea Art, Azza Fahmy, Liberty London, Gucci, Movida London, I Can't Sing!

We had tickets to a performance next door at the O2 on 23rd December (which sadly ended up cancelled 20mins before showtime), so we chose this hotel based on its close proximity to the O2.

The hotel is beautiful, one of the best we have ever stayed in and the location is perfect for a show at the O2.

Due a an event booking all parking it was left to us to park in the arena facilities.

If you’re not at the O2 for a show then I can’t see the value of this hotel

Great overnight stay for a show at the o2.Shame the spa was fully booked during our stay so can't comment on that.

The spa itself is more of an afterthought, hotel reception and spa reception are very good.

Lunch options were great and the cherry on top was the spa!

The massage itself was OK at best, I have certainly had better.

We also used the spa facilities which are lovely.

The leisure club / Spa is very good and free to hotel guests

We have been really well looked after in all F&B Outlets and also enjoyed the steam room and jakuzzi.

Next I see her a bottle of champagne on me
An also showed me around the lovely spa an packages to book I’ll be back

I booked an Aromasoul Scrub and an Urban Longevity Facial.

She made my experience worthwhile (my first professional massage).

My brother and I spent the afternoon here having afternoon tea as well as spa treatment.

don't forget the spa, thanks Akosua for such an amazing customer service.

I have to mention the spa as for our kids this was their highlight!

Had an amazing time at this hotel, Enjoyed the champagne and spa afternoon tea package, my massage therapist was very attentive and did a great job in creating a relaxing atmosphere, Lee made sure I had the best seat in the house to enjoy my fantastic afternoon tea, with an extra little birthday surprise, much appreciated <3 

Definitely going to become a regular at this hotel!

We really enjoyed our breakfast buffet after a morning swim and sauna.

We parked in the o2 event parking (pre-booked) which was fine for overnight stays.

The location was perfect as it was near the O2.

The Intercontinental is a 5 star hotel and we decided to treat ourselves while on a trip to the O2.

The location next to the O2 was perfect and there was the added bonus of sharing the hotel with the players.

We stayed here when we had a concert at the O2 last year and what a booking that was!

Overlooking the Thames, next to the O2 and easy transport access.

Looking forward to coming back soon with my partner as we are attending a gig at The O2 in November.

We found the Hotel a perfect location for our trip to the O2.

It is very convenient to the O2 for an event.

Would definitely recommend staying here if you have an event at the O2.

I loved the fact you can use the private path to go into the O2.

Overall, I had a great stay at the o2 intercontinental and I have no doubt I will be staying here again if I were to attend another event at the o2 arena

In the O2 there are as many shops as you need and mainline eateries, a short walk away is a full driving range plus a great 18 hole Crazy Putt.

InterContinental London - The O2

price

concert

show

Was able to check in on arrival and the rooms were modern and clean albeit small which I expected.

Room was comfy, quiet, clean and had sufficient storage.

Everything was clean, the staff were helpful and the location was perfect.

The rooms were clean, modern and comfortable.

Ideal location close to all attractions, which was what we were looking for and clean quiet rooms, friendly staff and excellent value for money.

Carpet, linens, towels seemed very clean.

but neat and cheerful room, excellent facilities and wifi and a cosy bar with endless free coffee at all times, I can't believe the pleasantness and value in such a central location.

We had a good, clean room (although very small in size and that was with the King/upgraded room size).

Excellent service and comfort, everything was clean, highly recommend, excellent value for money especially considering the location.

Brilliant stay the room,bathroom spotless!

Staff very professional, clean room , great location and helped me celebrate my birthday with their lovely gift to me .

Wanted a convenient, clean and great location for my trip to London and got it!

The room was Very clean, staff super efficient and breakfast was great too.

The rooms were a good size, clean, comfortable & quiet.

The room (cell/pod) was clean, very compact and very convenient.

The room was a perfect size and spectacularly clean.

Great location, comfortable, excellent, Very friendly and helpful staff Thank you for everything, We appreciate location, quiet, practicality and a special thank you to LIsa who went above and beyond to help us out!

No problems at all during visit, friendly staff and a good night's sleep.

Comfy bed
Friendly staff
Good breakfast
Strong WiFi 
Streaming movies on the TV 
Small

Location was great hotel staff friendly we had breakfast a couple of times and couldn’t fault it.

The staff was very accommodating and friendly and the restaurant was very good for late night drinks and socializing!

Price, comfort, friendly and the best. Location.

And most importantly, the staff were soooo friendly and kind.

A great hotel in a great location with all the facilities you would need and very helpful and friendly staff.

We had to ask for extra pillows and towels which was no problem as the staff are really friendly and helpful.

Awesome location, friendly staff, INCREDIBLE bed and shower, super close to the main attractions and to the underground.

Staff were all welcoming and friendly, breakfast was great value for money, we had upgraded to one of the bigger rooms which was perfect.

The overall stay was brilliant, staff were friendly and helpful WI-FI very good, food good  & bed really comfortable  rooms and hotel spotless, only thing that could have been a little better maître d‘service at breakfast.

Shower with a choice of 2 heads, modern sink, and a toilet.

A modern budget hotel which provided me with a spotlessly clean room, and some much needed air conditioning on a day when the temperature outside reached 34C.

Enjoyed our one-night stay here in a really clean, modern, quiet room.

Have stayed at Premier Inn Westminster Abbey twice now and love the location, the hotel, the rooms are compact, clean & modern, just what you need for a stop over place.

The hotel is very modern with a quick and efficient check in and check out service.

However, the modern lighting system has a mind of it's own.

A very nice, clean and modern hotel with excellent location in the middle of London.

but they have everything you need and are very modern.

but modern and clean with a comfy bed and a decent shower.

Lovely modern hotel, friendly and accommodating staff, fabulous location, great food and THE comfiest bed!

Clean room, modern gadgets, spacious room and bathroom, nice water pressure in the shower with modern shower, CLEAN BATHROOM CURTAIN!!

As expected the rooms were tiny and a clear indication they are trying to squeeze as many guests in as possible.

Possible CON: The room had a small window (which you can't open) with only a view of opposite office building.

The air conditioning didn't work in any of the rooms (moved 3 times) so unfortunately this affected the quality of sleep as the rooms are small and stuffy and no opening windows for ventilation.

We stay in the larger rooms in the hub, not the very small rooms.

While the rooms are small, it’s close to all the tourist attractions, theater district and the Underground subway which we used to get to the hotel when we landed at Heathrow.

The rooms are small (although bigger rooms are available)

A perfect hub for a short stay, rooms were small and basic

The room was a bit small (not surprising for London)

Upon arrival, we were not expecting such a small room (110)

I was concerned, looking at the website photos, that the room would be too small

but a good selection of hot drinks is available 24/7 in the lounge area.

Modern clean and bright..plenty of tea and coffee in the lounge and great helpful staff.

Location is excellent and great value for money, free Costa coffee and tea in the lounge.

But it’s freely available if you want to trek down to the lounge and back .

but it was great, and the Lounge was comfy for just sitting and having a late afternoon tea after work.

I was very impressed by the helpful staff on reception and in the lounge at breakfast time.

but this was not a problem as they did this in the lounge room free of charge.

The breakfast buffet at The Lounge with eggs, sausages, beverages and continental fare was a brilliant way to start the day.

They quickly checked us into our rooms and offered free coffee and tea at the lounge across from the lobby.

however, they are available all day, free to guests, in the lounge.

The lounge is certainly not spacious enough to get between tables and chairs with a wheel chair and getting to the food /drink area or the bar would pose an issue BUT the staff could move furniture around for you and I’m sure they could get food for you also as the staff are lovely, friendly and very helpful at the hub.

Tea and coffee available 24 hours in the lounge.

but everything you need.Clean and tidy.All the staff have a smile.Breakfast great value.The lounge area is a great place to chill out.

but there are facilities in the lounge which are complimentary.

I picked it for those reasons and found myself happily surprised by the lounge it offers.

Cocktails are 2 for 1 at the Lounge downstairs (£6.50) and are great value!

Nice to have the free teas and coffee available in the lounge.

But the weekends were nice, much quieter, we were able to actually use the lounge all weekend.

Free coffee and tea all day in the lounge.

It was Such a good place to stay i will defiantly come back, the staff, the room, the lounge everything about this hotel is amazing!

Up in town for a concert at the O2, this hotel is about 10mins from the London Eye and was our 1st time at a Premier Inn Hub.

The bar attached is great for a drink after an event  (we had been at The O2) & breakfast for £6 is a steal.

I stayed overnight with my boyfriend at the hub Westminster Abbey on a Saturday night following a concert at the O2.

My one major complaint is that many of the rooms don't have real windows.

As a couple and staying for two nights we had opted for one of the bigger rooms to give us a little extra space to move around and also to have some natural light through a window.

I got my coffee and grabbed a basic bench seat looking out of the window - not even a proper table as I was conscious not to take too much room .

The air con was a life saver due to not having opening windows in the room.

My only grumble would be the window was very small for natural light in the daytime

Make sure you ask for a room WITH window cause not all the rooms have one.

Luckily we had a window in the room (didn't pay extra)

I was a bit disorientated by the lack of window,

Only downside was felt bit exposed in bathroom as there was a window from the bedroom into bathroom, presumably to let light in

Only thing I would change is the room ventilation and to at least have the ability to open a window and to have the ability to change the mode of the air-conditioner, not have it set just to cold.

I’m struggle in small spaces and needed a window to settle my anxiety, Nicole made this happen so Ben tho a blonde lady stood over him trying to stop this happening!

Our rooms didn't have a window which opened so it could get quite stuffy and meant the air conditioning had to be turned on.

Our only problem otherwise was not being able to get fresh air in the room as none of the windows were designed to be opened.

It did get very hot in the night as the air con kept turning off for some reason and there are no windows to open.

However, the windows do not open in the room and we had problems with the air conditioning system that wouldn't work with the control panel.

The rooms can be quite small and some have no windows so I would personally recommend requesting a room with a window.

The room are small and no access to any windows that open so it can get very stuffy

hub by Premier Inn London Westminster Abbey hotel

small room

window

modern

the-lounge

friendly

Initially had a bad experience with no air conditioning and staff at reception that didn't careless about my complaints.

Air con was not functioning in the room and it was hot and stuffy.

The bathroom was terrible, the service to fix anything was terrible, 
The AC didn't work it was hot and terrible to sleep.

AC in the room did not work properly and kept making sounds all night.

We requested fans for each room as we were prepared for the heat.

There was no air conditioning in the room and the fan in the bathroom did not work.

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