There’s 2 things that hotels seem to struggle with, bathrooms and breakfasts.

The Market Brasserie offered delicious food and excellent service.

A rather large queue for breakfast in the morning,

Breakfast food was outstanding ,but very little room between tables .

The following day, I took advantage of the breakfast that came free with my room rate.

Cocktails were delicious and view was amazing.

Room service is a must and the menu is delicious.

The hotel staff were incredibly helpful and there was a very large choice at breakfast.

The food in particular is excellent both for dinner and for breakfast.

We have been for 4-5 breakfasts over the past few months at the Intercontinental as we love next door and Neenu has been so friendly and bubbly each time.

The hotel breakfast was excellent and had a large selection to choose from.

The hotel itself is very good, as you would expect with good sized rooms with the expected amenities and the staff are friendly and helpful, the breakfast was very good.

Nice to see the hotel accommodate this at breakfast time.

We slept well and the breakfast in the morning was plentiful with everything you could want and more.

We chose to pay the extra for Eggs Benedict (£15 per serving) which despite having a great description, was not good.

From start to finish this was the best stayed we ever had and we will be coming back the price does give is reasonable with what you get and the breakfast was amazing thank you to all the staff and Nabecl !

but I didn’t want to bother them with that & Eric made up for it at breakfast when he brought me my Mocha.

From the minute we walked in yesterday morning, to the bar (Karim)  staff, the Housekeepers we bumped into and finally this morning the breakfast team led by Eric everyone made us feel special with a smile, we always try hard to reciprocate and at the end of breakfast I saw Eric the Manager and took him to one side to tell him.

(we drove up and it was all very seamless)
All in all, a fantastic hotel, bonus lovely pool/spa to use in the morning after breakfast.

And it was worth every penny to leave the concert and be in bed within 10 minutes.

Following the concert, we were back in our room within twenty minutes, which was superb.

I was meeting up with friends for a concert at O2.

The only disconcerting thing was while we were at the concert they came in and did a turndown service where they put slippers by your bed and a mat, I did find this slightly intrusive to be honest and was glad I had made use of the safe to store our valuables.

Myself & my friend stayed for one night at the O2 Intercontinental whilst we attended a concert at the O2 arena.

The Hotel as its own access directly into the 02 ideal for getting away easily at the end of the concert, no queuing for taxis or river boats.

This is definitely one of our favourite hotels and is in the perfect spot if you are going to a concert at the 02.

The staff are really helpful and the location is perfect for the concerts at the 02.

We stayed after a concert at the O2 and it’s one of my favourite hotels.

She also organised for my chair to be stored while we was in O2 concert Thursday 9th 
Once we had been up to the room we went to the bar where we was greeted by Chris who was lovely and extremely helpful n she found us a table for my wheelchair n moved a chair for me n took our order for drinks .

Lovely hotel , great setting on the Thames and quick link to O2 for concerts and after event drinks.

First visit to this hotel as a friend and I were attending a concert at the O2 so we thought it would be super convenient to stay here as the hotel was connected to the O2.

Good location for O2 concert attending with good access to the O2.

We will hopefully be returning when the concert is rescheduled.

We stayed in February for the SuperM concert.

This would be a perfect stay for people going to a concert at the O2 who have plenty of spare cash! !

I stayed here for 2 nights, to attend a concert at the O2 Arena.

First time I stayed  at the O2 for the Script concert.

Stayed for one night for a concert at the O2 and so glad we did.

If I’d have had to pay I would have definitely asked for a refund.

I complained at the desk on check out and they did remove the car park fee from my stay which I am grateful for and I think is fair as  I still have to pay the parking fine which even if I pay within 14 days will be £20 more than the parking fee.

Only downside is it’s very limited parking and the cost is £40 for overnight if you are lucky to get space.

Extremely unhappy considering we paid for a 5* - you’d get better kindness from a receptionist at a lower star hotel.

To avoid it being ‘complicated’ I agreed to pay for the afternoon tea which could be deducted from the amount paid and the balance paid back to us.

I am sure they put the prices up because I wasn't expecting to pay quite that much when I booked.

The 5* hotel I paid £300 for one night for a birthday celebration was very disappointing.

but we paid a lot for a generally unsatisfactory experience.

Very poor Hotel Service nothing more to say, there are better Hotels available with more competitive rates, refill room water missing, coffee machine broken, beds sheets not changed when requested, in general poor quality service, we had to ask for everything……

This is pretty stingy given the cost of the dish is only GBP2 more than the next most expensive (included) item on the menu.

although half price - still expensive for little ones.

but for the price you pay to stay in such a luxurious hotel, it is not worth it.

It would have been preferable to have the price of parking included in the accommodation given the cost of the rooms,

Would I pay extra for Club Intercontinental- probably not!

Sadly the price of drinks in the bar let it down a bit!

Great cocktails and a brilliant view over Canary Wharf.

Very helpful and good service both in restaurant, in the gym and regarding the rooms.

I did use the Gym and Heated swimming pool and jacuzzi  everything was brilliant I did go out for dinner when I came back there did a nice turn down with lights and fold the bed..

but mainly the food area who helped me the whole time that I was there.

He eventually came by and subsequently provided me with the food I’d originally requested.

Our room was excellent and so was the service throughout the facility, except when you ordered something from the menu at the club; it took too long to get the order.

Lunch options were great and the cherry on top was the spa!

Talking to people in a short manner - it spoilt the whole trip for me and my daughter who came for an event and are paying guests of the restaurants

The quality of the hotel, staff and food was exceeded my expectations.

One flaw about the hotel  was the food it  was OK

The rooms were tidy at all times and the location was perfect since we were at the O2,

I got card my room card quick My room was on the highest floor.

The plus sides were the availability of the room well before the 3 pm schedule.

We also enjoyed our visits to the Club Room.

Our room was large and very comfortable with a large bathroom with a shower and bath tub.

Prior to booking a room, I attempted to contact the hotel front desk to make an inquiry about my potential stay.

To be totally fair,  my stay in the hotel was very comfortable in a very modern room with good facilities - no issues with that at all. .

The conference rooms were set up well and in close proximity from each other and clearly sign posted.

The hotel is first rate, rooms are brand new - everything work - took me a moment to figure out the coffee machine (pods)

I have a 4 star rating because of the incredible politeness and cheerfulness of the staff and the quality and cleanliness of the room and public areas.

The Kingsize room was spacious and all areas of the hotel were very clean.

Iulia took the time to ensure I was updated on room timings, availability, and that I was looked after during my wait.

Our room view of the river and city was wonderful.

Drinks etc after show
 could be pre booked .

Also hotel is connected to the O2 arena which is great if you are seeing a show there

We only booked a one night stay to go to the ABBA party at the O2 a great venue for that as the hotel has a corridor straight into the venue .

The hotel was fantastic and had it's own pathway to the arena.

The hotel was very busy as there was a big show at the O2 so there was a queue for check in of about 20 mins when we arrived

Stayed recently with friends for a show nearby and would say very good hotel, most comfortable bed I have ever slept in,responsive staff and spotless clean, only one negative hand sanitisers  were not filled and they really should all be full

We stayed the night for an event at the O2 - perfect for a short easy wander back to comfort after a late show.

Super handy for the O2 if you are attending a show or just for shopping and many if the other fun things to do there!

We stay here as so close to the O2 which makes seeing a show so easy and fun.

It’s great not to have to brave the elements when heading out to a show, and it makes you feel safe when returning to the hotel late at night. I have to say, despite just a few little niggles, we really did enjoy our stay and we had an exceptional evening next door at the O2, which we capped off with an incredible drink (or few!)

Following this we had Marlene with the magic fingers and heart who gave my mum the most relaxing and calming massage she has ever had, she smoothed out her sore back and problematic shoulder which she been suffering from for a while as she’s a chef.

We had been to the hotel for a spa day that had been gifted to us so thought we would return for our anniversary weekend which coincided with a show my husband and son were attending at the O2.

We took breakfast each morning in the Market Brasserie restaurant, adjacent to the Clipper Bar and across from the Arora Ballroom.

I have just stayed for one night with my child, we went to see a show at the 02 and thought the international 02 would be the perfect base and it was.

, Sharps Pixley, St Pancras Gardens, The Magic Circle, Great Marlborough Street, Kilgour French Stanbury, Lady Row Bespoke Ladies Tailor, The Cartoon Museum, Sanook Spa, The Card Shark Show, Private Cinema at Courthouse Hotel, Markfield Beam Engine Museum, Queen Victoria Monument, Fitzrovia Chapel, Thomas Cubitt Statue, Burdett-Coutts Memorial Sundial, Huntsman and Sons, Susannah Lovis Jewellers, Agnew's, Hansuje, All Saints Margaret Street, Cannons (West End), The Warwick, Belle Cour Beauty Salon, Cleverley, Handmade Mysteries - Poppa Plock's Wonky Workshop, Happy Socks, Getty Images Gallery, Next, Hamleys, London Cookery School, Special Overseas Club, Sophie Tea Art, Azza Fahmy, Liberty London, Gucci, Movida London, I Can't Sing!

We had tickets to a performance next door at the O2 on 23rd December (which sadly ended up cancelled 20mins before showtime), so we chose this hotel based on its close proximity to the O2.

The hotel is beautiful, one of the best we have ever stayed in and the location is perfect for a show at the O2.

Due a an event booking all parking it was left to us to park in the arena facilities.

If you’re not at the O2 for a show then I can’t see the value of this hotel

Great overnight stay for a show at the o2.Shame the spa was fully booked during our stay so can't comment on that.

The spa itself is more of an afterthought, hotel reception and spa reception are very good.

The massage itself was OK at best, I have certainly had better.

We also used the spa facilities which are lovely.

The leisure club / Spa is very good and free to hotel guests

We have been really well looked after in all F&B Outlets and also enjoyed the steam room and jakuzzi.

Next I see her a bottle of champagne on me
An also showed me around the lovely spa an packages to book I’ll be back

I booked an Aromasoul Scrub and an Urban Longevity Facial.

She made my experience worthwhile (my first professional massage).

My brother and I spent the afternoon here having afternoon tea as well as spa treatment.

don't forget the spa, thanks Akosua for such an amazing customer service.

I have to mention the spa as for our kids this was their highlight!

Had an amazing time at this hotel, Enjoyed the champagne and spa afternoon tea package, my massage therapist was very attentive and did a great job in creating a relaxing atmosphere, Lee made sure I had the best seat in the house to enjoy my fantastic afternoon tea, with an extra little birthday surprise, much appreciated <3 

Definitely going to become a regular at this hotel!

We really enjoyed our breakfast buffet after a morning swim and sauna.

All the staff were very friendly Thank you all.

The staff were super friendly and helpful.

but very well trained efficient staff give excellent hospitality.room was big, we had a twin, and well laid out with all the necessary stuff.

The hotel was very nice and the staff were very helpful.

Thomas is a great ambassador for the hotel.

Fabulous location ,beautiful facilities and staff .

2) The incident at the front desk upon checking in was 'open to interpretation'.

To get to the concert, we walked past reception down a relatively short corridor, across a service road, and we were there!

Dean at the concierge was especially exceptional and went above and beyond to ensure all needs were met, which made my work trip very seamless.

Everyone I met and interacted with was friendly.

but yesterday Hussein helped organize an ad hoc meeting for us, and his assistance was really the difference between success and failure.

The brightest part of this hotel’s service was the Concierge (particularly Georgi who served on night duty  - he is a STAR!).

The staff here are amazing, friendly and professional.

The quality of the room and its stunning view over the Thames.

I suggest paying for a river/city view as the views are stunning.

The views are brilliant and the drinks complete it.

Would 100% recommend to anyone wanting an amazing view.

The hotel is very quiet and clean, and the city views were great.

We specified to have a room with the view of River Thames and we ended up with a corner room that had an amazing view day and night overlooking the river and the city skyline.

It was a great atmosphere and my goodness the view looking out to the skyscrapers was something else.

The stunning view we had from our room was lovely.

The hotel room had an amazing view and was very clean and tidy.

We also managed to get a room on the corner of the building with two windows and views across the Thames.

Our room overlooked the Thames which and the beds were comfy, room service were very responsive & our drinks arrived quickly - at night the room service took a good while longer,

however the Level 1 Clipper Bar has spectacular views of Canary Wharf all lit up on a night with floor to ceiling windows and some extra special cocktails.

InterContinental London - The O2

price

breakfast

staff

room

view

restaurant

concert

show

Initially had a bad experience with no air conditioning and staff at reception that didn't careless about my complaints.

Air con was not functioning in the room and it was hot and stuffy.

The bathroom was terrible, the service to fix anything was terrible, 
The AC didn't work it was hot and terrible to sleep.

AC in the room did not work properly and kept making sounds all night.

We requested fans for each room as we were prepared for the heat.

There was no air conditioning in the room and the fan in the bathroom did not work.

We had to endure a balmy 79-80 degrees in the room throughout out entire stay (even at night, dropped to 78), was provided with a desk fan; despite 3 attempts requesting to have AC fixed at the registration desk, we eventually found out they can't fix it;

Rooms are tired and I and I had to change as shower was broken and air con did not work.

This time there was no air conditioning in the rooms (which we were not advised of at check in).

We also were given another room and that cooling system did not work.

The aircon was not working and the fan was not effective.

but not working, even though there was a fan it was pretty hot all night.

The room that we stayed in looked tired and the air conditioning was very weak.

No air-conditioning and no fridge, at this point I was too tired to complain again.

Our other son said that the air con in their room was poor

The rooms are dated in area with black on the tiles around the bath.

Ceiling shower not high enough for tall people.

but the bathroom dated and could do with modernisation.

Outdated, and a massive environmental water disaster (Faucet running, single use towels, no water stop on the toilets, old and outdated bathroom with rusty rods).

toilets clog and no one came to fix it when we called.

All the drawers either had missing or broken handles making them useless, the safe was broken and the bathroom in dire need of having some money invested in it with its broken and cracked tiles. .

although the price was acceptable for Central London  the rooms need updating badly especially the Bathroom .

The bathroom floor hasn’t seem a mop or hoover.

Something was spilled all over the toilet.

Hotel reception not responsive to requests to deal with repair in room - locked wash hand basin for duration of 4 day stay Slow to allocate room chosen and paid for ;had to wait in another room while issue was supposed to being resolved

Positive point good views Sadly here’s  the negatives Snarky check in with two members of staff looking at us and pointing of the computer screen with no communication to us at all all very strange Room basic only with poor toiletry facilities mini bar had wine in a tin Breakfast not good at all

I was disappointed we had to ask twice for a lightbulb to be replaced in the bathroom.

-completely OUTDATED; place is aged, needs serious upgrades throughout
-no fridge (mini fridge door was sealed off)
-no exhaust fan in bathroom, so bathroom steamed up when taking shower in addition to already having the balmy 79 degrees present
-Elevators are SOOO slow, had to wait up to 10 minutes to get from 7th floor to 1st floor, eventually discovered the freight elevator
-Breakfast was disappointing to say the least, thankfully our breakfast was included in the rate we paid;

Check in easy and well managed, cleanliness of hotel excellent, all elevators working and quick, breakfast excellent, views amazing and balloons and cake delivered to our room for our daughters birthday.

Otherwise the breakfast was nice especially the hashbrowns.

The staff were friendly and helpful, the breakfast was very good with a wide choice.

Due to the extra time getting the room ready we were given complimentary breakfast which was a lovely touch.

but clean and stuff works ok, breakfast is worth it, and the location is decent.

The hotel breakfast has an impressive buffet.

The food was delicious, excellent service.

We spend the night at the hotel, and at the breakfast Valentin again took care of us .

I will compliment the hotel on its food, the breakfast was excellent and they do put up notices advising of busy times

The breakfast buffet the next morning was very good and had a huge variety.

Very good facilities and services except elevators (wait quite a while for the elevators to arrive) and breakfast (very long queue).

Close to everything, breakfast is delicious.

Good hotel, great location, nice views, good breakfast and bar. One nit which is some loud machinery (A.C.?)

The breakfast was very good, offering a wide variety of choice.

Enjoyed experience, good views from room, clean well presented, room was very small for a double and felt cramped, breakfast staff very friendly, reception could have been better took a long time to check in

We had an excellent service from our waitress, and it was delicious!

Very comfy king size bed, black out curtains.

Only thing which was nice was the comfortable beds and the full English breakfast.

Comfortable bed in a room that has seen better days.

My husband and I enjoyed a good night’s sleep in the comfortable bed and appreciated the air conditioning which was really efficient.

The bed was very comfortable and air-conditioning was a blessing in the heat to walk into a cool room was excellent.

Rooms were very quiet and comfortable beds.

This was not the bed's fault - it was a lovely comfy bed with a mattress topper and my husband slept like a log.

The bed was very comfortable, as were the pillows, the bed was covered with a light quilt which was perfect for a good night sleep.

We had a super king bed which was very comfortable and we had a mini bar with beer & wine which was restocked on our 2nd day.

Fantastic weekend away,staff so friendly and helpful,free mini bar which was restocked each day and bed was so comfy.

Staff were brilliant, bed was comfy, room was clean enough, location is great.

The room itself was clean, great TV and wifi, room service available, and very comfortable bed and chairs.

On the plus side the bed was comfortable and the staff friendly.

The beds were really comfy and I want to know where they get there pillows cos they are so soft!

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