Initially had a bad experience with no air conditioning and staff at reception that didn't careless about my complaints.

Air con was not functioning in the room and it was hot and stuffy.

The bathroom was terrible, the service to fix anything was terrible, 
The AC didn't work it was hot and terrible to sleep.

AC in the room did not work properly and kept making sounds all night.

We requested fans for each room as we were prepared for the heat.

There was no air conditioning in the room and the fan in the bathroom did not work.

We had to endure a balmy 79-80 degrees in the room throughout out entire stay (even at night, dropped to 78), was provided with a desk fan; despite 3 attempts requesting to have AC fixed at the registration desk, we eventually found out they can't fix it;

Rooms are tired and I and I had to change as shower was broken and air con did not work.

This time there was no air conditioning in the rooms (which we were not advised of at check in).

We also were given another room and that cooling system did not work.

The aircon was not working and the fan was not effective.

but not working, even though there was a fan it was pretty hot all night.

The room that we stayed in looked tired and the air conditioning was very weak.

No air-conditioning and no fridge, at this point I was too tired to complain again.

Our other son said that the air con in their room was poor

The rooms are dated in area with black on the tiles around the bath.

Ceiling shower not high enough for tall people.

but the bathroom dated and could do with modernisation.

Outdated, and a massive environmental water disaster (Faucet running, single use towels, no water stop on the toilets, old and outdated bathroom with rusty rods).

toilets clog and no one came to fix it when we called.

All the drawers either had missing or broken handles making them useless, the safe was broken and the bathroom in dire need of having some money invested in it with its broken and cracked tiles. .

although the price was acceptable for Central London  the rooms need updating badly especially the Bathroom .

The bathroom floor hasn’t seem a mop or hoover.

Something was spilled all over the toilet.

Hotel reception not responsive to requests to deal with repair in room - locked wash hand basin for duration of 4 day stay Slow to allocate room chosen and paid for ;had to wait in another room while issue was supposed to being resolved

Positive point good views Sadly here’s  the negatives Snarky check in with two members of staff looking at us and pointing of the computer screen with no communication to us at all all very strange Room basic only with poor toiletry facilities mini bar had wine in a tin Breakfast not good at all

I was disappointed we had to ask twice for a lightbulb to be replaced in the bathroom.

-completely OUTDATED; place is aged, needs serious upgrades throughout
-no fridge (mini fridge door was sealed off)
-no exhaust fan in bathroom, so bathroom steamed up when taking shower in addition to already having the balmy 79 degrees present
-Elevators are SOOO slow, had to wait up to 10 minutes to get from 7th floor to 1st floor, eventually discovered the freight elevator
-Breakfast was disappointing to say the least, thankfully our breakfast was included in the rate we paid;

Check in easy and well managed, cleanliness of hotel excellent, all elevators working and quick, breakfast excellent, views amazing and balloons and cake delivered to our room for our daughters birthday.

Otherwise the breakfast was nice especially the hashbrowns.

The staff were friendly and helpful, the breakfast was very good with a wide choice.

Due to the extra time getting the room ready we were given complimentary breakfast which was a lovely touch.

but clean and stuff works ok, breakfast is worth it, and the location is decent.

The hotel breakfast has an impressive buffet.

The food was delicious, excellent service.

We spend the night at the hotel, and at the breakfast Valentin again took care of us .

I will compliment the hotel on its food, the breakfast was excellent and they do put up notices advising of busy times

The breakfast buffet the next morning was very good and had a huge variety.

Very good facilities and services except elevators (wait quite a while for the elevators to arrive) and breakfast (very long queue).

Close to everything, breakfast is delicious.

Good hotel, great location, nice views, good breakfast and bar. One nit which is some loud machinery (A.C.?)

The breakfast was very good, offering a wide variety of choice.

Enjoyed experience, good views from room, clean well presented, room was very small for a double and felt cramped, breakfast staff very friendly, reception could have been better took a long time to check in

We had an excellent service from our waitress, and it was delicious!

Very comfy king size bed, black out curtains.

Only thing which was nice was the comfortable beds and the full English breakfast.

Comfortable bed in a room that has seen better days.

My husband and I enjoyed a good night’s sleep in the comfortable bed and appreciated the air conditioning which was really efficient.

The bed was very comfortable and air-conditioning was a blessing in the heat to walk into a cool room was excellent.

Rooms were very quiet and comfortable beds.

This was not the bed's fault - it was a lovely comfy bed with a mattress topper and my husband slept like a log.

The bed was very comfortable, as were the pillows, the bed was covered with a light quilt which was perfect for a good night sleep.

We had a super king bed which was very comfortable and we had a mini bar with beer & wine which was restocked on our 2nd day.

Fantastic weekend away,staff so friendly and helpful,free mini bar which was restocked each day and bed was so comfy.

Staff were brilliant, bed was comfy, room was clean enough, location is great.

The room itself was clean, great TV and wifi, room service available, and very comfortable bed and chairs.

On the plus side the bed was comfortable and the staff friendly.

The beds were really comfy and I want to know where they get there pillows cos they are so soft!

but bed was comfy , wifi good 
staff overall where helpful and polite 
breakfast id say ok.  .lot of choice but found the english a bit dry ,  
the restuarant in the evening was good  and not to expensive .

My wife and I stayed 2x nights over a Sept weekend in a standard double room overlooking the St Katherine's dock at the back of the hotel.

We stayed in a 10th floor family room overlooking Tower Bridge and Thames and every morning as well as evening took our time to just stand an look.

We had a nice view from our room that overlooked the boats outside.

but did get Tower view room so that was a bonus.

We had a bridge room view which was absolutely amazing.

the double room overlooking the tower bridge is very nice.

We were all on the 8th floor and out of the 3 rooms 2 had views over St Katherine’s dock.

Location and surroundings were good, there was not far to transport/underground and not at least the view from the room, when you paid a little extra.

The location and view is great especially we have a bridge view room.

Very happy with location, staff very helpful, views from rooms amazing and amenities spot on.

The Tower view rooms really do offer everything you'd hope for and the location of this hotel and the fact it provides reasonable parking made this a wonderful place to stay and explore the city on my wife's birthday.

Rooms are large and comfortable, and one of the rooms had a view of Tower bridge.

Had a lovely time and complementary bottle of wine (and items in mini fridge) and a room overlooking the bridge.

The location is perfect and the view from our room of Tower Bridge was amazing.

Good location too with nice view from our room.

The view is great the rooms at this hotel are not.

We booked two rooms tower view rooms for our party of 5.

If you book a room that looks on to the river, the view is excellent.

At first sight this hotel looks amazing, with its lofty, airy lobby and the view, which is second to none!

The view was amazing, the room nice and big with comfortable beds.

We would always stop in there for a Strawberry Daiquiri wether we were staying or not because of this drink and also a very pleasant place to rest with the view of the tower bridge if your lucky enough to get a window seat especially the bay window table.

The view from my bedroom, facing the tower, was outstanding.

You absolutely do it for the view, which is incredible!

Overall rescued by the view and location.

The view of Tower Bridge  from our room on the 7th floor was stunning.

The hotel is in a great location for transport links and the view of the Tower Bridge is excellent.

The view from the room of Tower Bridge was brilliant and there was no noise at all!!

The view from the room was absolutely breathtaking.

Overall a very enjoyable stay - pay extra for the view of the tower bridge, it's worth it.

Views for days, booked a couple of nights to celebrate the start of a new year and enjoyed the view so much, the room was perfect and well equipped and covid was taken very seriously.

Love the view from the room which is directly at the Tower Bridge.

The view did not disappoint and was perfect for the New Year’s Eve celebrations

though our other two rooms we didn’t pay extra for the view we was still put in rooms with amazing views of tower bridge.

I have attached the view from our room window.

Booked direct on the phone, very helpful staff, arranged the room and the view with no hassle.

Had an amazing stay in this beautiful hotel, the staff were all amazing, the room (suite)was clean and facilities were good, the view was breathtaking overlooking the yachts in st Katherine’s dock and the Canary Wharf/dock lands skyline.

It's a great location right next to Tower Bridge and opposite the Tower of London with a short walk to bus stops and the tube.

The hotel was in an ideal location next to the Tower bridge, and the Tower of London.

2 of our rooms looked our directly at the beautiful Tower of London bridge.

If you want to visit Tower of London this location is terrific as really convenient.

The hotel is located right by the Tower of London, Tower Bridge, St Katharine's Dock and other places for a lovely visit/walk.

The Tower of London the the best thing on our trip and for that the hotel was great.

This hotel is in a great location near the Tower of London and the London Bridge.

The hotel is ideally located for the Tower of London and the Shard.

Would recommend for cheap London stay opposite Tower of London and 5 mins from Tower Hill tube.

The positive for the Tower Hotel is its location right next to Tower Bridge and across the road from the Tower of London.

Tower of London was 10 minutes walk, and London Bridge just 5 minutes walk.

There is a nice walkway that goes in front of the Tower of London that closes at 8:30 pm.

Walk via the river front part of the Tower of London before 7pm and enjoy the icon view of The Tower Of London and the wild flowers as shown on TV.

Tower of London and Tower Bridge all within a few minutes walk.

You are sat on the edge of the River Thames and just a 2 minute walk from Tower Bridge, Tower of London, St. Katherine’s Dock (Marina) with its Bars & Restaurants, and many more attractions.

The hotel was ideally placed for my 2 days of sight staying with a short walk to the tube station and next door to Tower Bridge and The Tower of London.

Perfect location to tower bridge and Tower of London.

Great location with the harbor, Tower bridge and Tower of London right outside the front door, friendly and helpful concierge.

It’s of course also close to the Tower of London, and Borough Market is also quite close by (walking across the bridge to the southern bank of the river it’s then about 15 minutes away).

The Tower Hotel

bathroom

the-view

room view

comfortable bed

Booked breakfast this time round , and well worth it , from full English , to dry plates , to fruit selection , yogurts , croissants, pastries, etc , Mohammad and his staff looked after us very well , basically were brilliant, made such a difference to the start of each day , Thankyou Mohammad and team ..  Bar drink prices , usual expensive London , as we compared over the weekend ,

We had the buffet breakfast which is amazing - nearly everything you can think of

The breakfast was incidentally very good.

The breakfast selection is also very large, well cooked and very tasty for a hotel breakfast with the offering feeling like it was quality food rather than reheated cheap catering fodder.

smaller selection on the cereals than I usually get at a top hotel.

The breakfast buffet restaurant is just perfect, from friendly attentive staff to the quality of the food offered.

I personally gave up breakfast at double tree and take a latte as take away at the restaurant next door (I prefer to pay for that)

And the list is not finished …

The staff and people working there are very friendly and do their best

Special mention to Osainatu during breakfast service who always smile and very warm and welcoming.

Breakfast was really good and again the staff were all friendly and kept asking us  if we had everything we needed.

Special thanks to Maria Mazzitelli for organising the breakfast in the room for the morning of my wife’s birthday.

Hash browns were overcooked, the bacon very overcooked and dry.

Breakfast was plentiful as continental with juice and pastries

The staff were very helpful and the breakfast had all you could ask for  - both hot and cold.

Our room was ready and we were given complimentary breakfast for our stay.

Lovely hotel with superb location steps from the Tower Hill station.

Also special Thankyou to the concierge apologies , crap at remembering names , good looking guy with ponytail , you know who you are , absolutely brilliant advise all weekend , again made a difference, gardens at 120 , a bit of a highlight , thanks to you ..
Hotel Next to Tower of London and tower bridge , ideal for walking Distance, and with Tower Hill tube station on you doorstep, nowhere in London is too far , will defo be back next time we visit …

Positive things about the hotel - it is large, spacious and very conveniently located close to tower hill tube station.

It’s a reasonably priced DoubleTree for London and very close to Tower Hill underground (turn right out of it).

The hotel is in an excellent location within a 5 minute walk of Tower Hill Tube station and 10 minute walk to two other tube stations.

It's a brilliant setting very close to Tower Hill tube station  would definitely stay again

Location was great, literally 2 mins from Tower Hill station, nearby a Wetherspoons, kfc, costa, street food by the tower bridge its great.

The location is excellent, very convenient for Tower Hill Tube, Tower attractions, HMS Belfast and other major attractions, East End and Southwark area.

This is a 3 star hotel very close to the tower of London and a 3 minute walk to the Tower Hill underground station.

The hotel is in a great location and very close to Tower Hill tube station.

A very short walk from Tower Hill underground, which is on the Kings Cross route.

Great location , close by Tower Hill Tube station.

It is a short walk up a slight incline from Tower Hill London Underground station.

The hotel is close to Tower Hill underground and it was easy to get to places throughout London.

Excellent location 2 minutes walk from Tower Hill underground station making it an easy trip
Into central London if you’re going to the theatre or bars etc.

You will not regret as it offer magnificent view of tower bridge and tower hill.

Fabulous location - minutes walk from tower hill station

Fantastic service by Showmo and co at the double tree Hilton Tower Hill.

Good choice of hot and cold food and drinks. Very well situated for Tower Hill tube station (2 mins walk from the hotel)

The location is good - easy to find from the Tower Hill tube station and close to a lot of historical landmarks and good restaurants.

Resolving the issues took a considerable amount of time away from our short break and several phone calls once we got home.

You pick up the phone to get room service.

I’ll keep trying to call the concierge …

The phone and side unit were thick with dust.

but it was only after crying down the phone that someone appeared with my pill dispenser.

Never tried to call the front desk, not through any phone number, concierge, room service or any….

Hairdryer in room did not work and was more like a cell.

If your staying longer than a few days you may be better picking up a PAYG Mobile SIM with unlimited 4G, you will likely get much faster speed.

Tried to ring reception (no answer) and didn’t have time to wait in their enormous queues to report wobbly socket, I tried.

The service was bad, the rooms dirty, the housekeeping was lousy and if you try to call reception most of the time they won't even answer.

but no answer when you call them, again tried several times.

On the 18th Feb we was due to arrive due to storm eunce we could not get to London I call at 8am and was advised call at 10am when so they said send an email which was done nearly a week still no reply regarding a refund or a change of date. The.

This impression was reinforced by subsequent (unanswered) phone calls to the hotel to get a copy of my receipt.

The television channels were very limited and I couldn't connect my phone (I have a Google pixel).

We had to call Booking.Com who promptly and effeciently resolved the problem.

Hotel phone numbers not picking up pre-arrival.

Awful service - no one picks up phone, 45 minutes to check in, room had no tea and coffee just one bag of green tea, really really poor for price paid. Disgraceful.

Rooftop bar Savage Garden great views of London.

Negative things we experience this time - 
1. the rooftop bar seems to have been subcontracted out.

My wife and I didn’t stay at the hotel, we only went on two separate occasions to experience the rooftop bar (Savage Garden).

but not least is the Savage Garden rooftop bar, a must do when staying here or if in the area, do make reservation for the evenings on the weekend because it gets crowded but the view is absolutely worth it.

The rooftop bar that they advertise as an attraction does not open every night and when it does it’s not theirs to say if you can gain entry or not.

I booked on Booking.com because of the fantastic photos of the rooftop bar.

The rooftop bar has stunning views over the London skyline and well worth a visit especially at dusk.

Loved the rooftop bar with great views over London.

The rooftop bar was amazing with views over the city, All the staff are so friendly and helpful.

Modern, stylish and great facilities inc the rooftop bar Savage Garden on 12th floor, the rooms are comfortable and quiet.

The rooftop bar was very special and a complete surprise.

The Savage Garden Rooftop Bar was well worth it, the views of Tower Bridge and The Shard were amazing & the cocktails were lovely.

Comfy bed and gd sleep experience - lovely hot shower and fluffy towels - plus a great big TV…..
Breakfast was totally superb and such a huge choice plus the rooftop bar was a really nice experience - 5 star views however high prices

Savage Garden (roof top bar) - what can I say.

The rooftop bar is a go to just to see the views.

but even the bars that this hotel has especially the rooftop bar.

The rooftop bar is excellent, not cheap though at £14 a cocktail, that was my only gripe along with our room wasn’t cleaned and we never got clean towels

This was probably one of the best rooftop bars I have experienced since New York.

The Doubletree Tower of London was an enjoyable stay.

The hotel is ideally situated very close to the underground and a minute or two from the Tower of London.

This was our second stay in the same month would definitely recommend this hotel well situated for Tower of London and local attractions close to mainline tube station.

A big shout out to Holly and Amie and the rest of the team for making our stay at the Doubletree Hilton Tower of London such a fabulous event.

Good location to Tower of London and the city.

The room had an incredible view of tower bridge and the Tower of London.

The Tower of London is less than 1/2 mile walk to the entrance.

Short walk to Tower of London and London Bridge.

5 minute walk to Tower of London and Tower Bridge.

After looking at reviews for the Doubletree Tower of London, I thought it would be perfect for what I had in store for my vacation.

Great property, clean, conveniently located to the Tube, nearby restaurants, pubs and great view of the Tower of London.

Location is perfect, minutes away from the tube station, Tower Bridge, Tower of London, HMS Belfast, river cruises and the Shard and there are lovely walks along the river.

Double tree hotel London - Tower of London was excellent, check in and out was friendly and quick, people super friendly specially Yuri the concierge was very helpful and polite, breakfast buffet very good and the servers very nice, definitely will return.

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