Initially had a bad experience with no air conditioning and staff at reception that didn't careless about my complaints.

Air con was not functioning in the room and it was hot and stuffy.

The bathroom was terrible, the service to fix anything was terrible, 
The AC didn't work it was hot and terrible to sleep.

AC in the room did not work properly and kept making sounds all night.

We requested fans for each room as we were prepared for the heat.

There was no air conditioning in the room and the fan in the bathroom did not work.

We had to endure a balmy 79-80 degrees in the room throughout out entire stay (even at night, dropped to 78), was provided with a desk fan; despite 3 attempts requesting to have AC fixed at the registration desk, we eventually found out they can't fix it;

Rooms are tired and I and I had to change as shower was broken and air con did not work.

This time there was no air conditioning in the rooms (which we were not advised of at check in).

We also were given another room and that cooling system did not work.

The aircon was not working and the fan was not effective.

but not working, even though there was a fan it was pretty hot all night.

The room that we stayed in looked tired and the air conditioning was very weak.

No air-conditioning and no fridge, at this point I was too tired to complain again.

Our other son said that the air con in their room was poor

The rooms are dated in area with black on the tiles around the bath.

Ceiling shower not high enough for tall people.

but the bathroom dated and could do with modernisation.

Outdated, and a massive environmental water disaster (Faucet running, single use towels, no water stop on the toilets, old and outdated bathroom with rusty rods).

toilets clog and no one came to fix it when we called.

All the drawers either had missing or broken handles making them useless, the safe was broken and the bathroom in dire need of having some money invested in it with its broken and cracked tiles. .

although the price was acceptable for Central London  the rooms need updating badly especially the Bathroom .

The bathroom floor hasn’t seem a mop or hoover.

Something was spilled all over the toilet.

Hotel reception not responsive to requests to deal with repair in room - locked wash hand basin for duration of 4 day stay Slow to allocate room chosen and paid for ;had to wait in another room while issue was supposed to being resolved

Positive point good views Sadly here’s  the negatives Snarky check in with two members of staff looking at us and pointing of the computer screen with no communication to us at all all very strange Room basic only with poor toiletry facilities mini bar had wine in a tin Breakfast not good at all

I was disappointed we had to ask twice for a lightbulb to be replaced in the bathroom.

-completely OUTDATED; place is aged, needs serious upgrades throughout
-no fridge (mini fridge door was sealed off)
-no exhaust fan in bathroom, so bathroom steamed up when taking shower in addition to already having the balmy 79 degrees present
-Elevators are SOOO slow, had to wait up to 10 minutes to get from 7th floor to 1st floor, eventually discovered the freight elevator
-Breakfast was disappointing to say the least, thankfully our breakfast was included in the rate we paid;

Check in easy and well managed, cleanliness of hotel excellent, all elevators working and quick, breakfast excellent, views amazing and balloons and cake delivered to our room for our daughters birthday.

Otherwise the breakfast was nice especially the hashbrowns.

The staff were friendly and helpful, the breakfast was very good with a wide choice.

Due to the extra time getting the room ready we were given complimentary breakfast which was a lovely touch.

but clean and stuff works ok, breakfast is worth it, and the location is decent.

The hotel breakfast has an impressive buffet.

The food was delicious, excellent service.

We spend the night at the hotel, and at the breakfast Valentin again took care of us .

I will compliment the hotel on its food, the breakfast was excellent and they do put up notices advising of busy times

The breakfast buffet the next morning was very good and had a huge variety.

Very good facilities and services except elevators (wait quite a while for the elevators to arrive) and breakfast (very long queue).

Close to everything, breakfast is delicious.

Good hotel, great location, nice views, good breakfast and bar. One nit which is some loud machinery (A.C.?)

The breakfast was very good, offering a wide variety of choice.

Enjoyed experience, good views from room, clean well presented, room was very small for a double and felt cramped, breakfast staff very friendly, reception could have been better took a long time to check in

We had an excellent service from our waitress, and it was delicious!

Very comfy king size bed, black out curtains.

Only thing which was nice was the comfortable beds and the full English breakfast.

Comfortable bed in a room that has seen better days.

My husband and I enjoyed a good night’s sleep in the comfortable bed and appreciated the air conditioning which was really efficient.

The bed was very comfortable and air-conditioning was a blessing in the heat to walk into a cool room was excellent.

Rooms were very quiet and comfortable beds.

This was not the bed's fault - it was a lovely comfy bed with a mattress topper and my husband slept like a log.

The bed was very comfortable, as were the pillows, the bed was covered with a light quilt which was perfect for a good night sleep.

We had a super king bed which was very comfortable and we had a mini bar with beer & wine which was restocked on our 2nd day.

Fantastic weekend away,staff so friendly and helpful,free mini bar which was restocked each day and bed was so comfy.

Staff were brilliant, bed was comfy, room was clean enough, location is great.

The room itself was clean, great TV and wifi, room service available, and very comfortable bed and chairs.

On the plus side the bed was comfortable and the staff friendly.

The beds were really comfy and I want to know where they get there pillows cos they are so soft!

but bed was comfy , wifi good 
staff overall where helpful and polite 
breakfast id say ok.  .lot of choice but found the english a bit dry ,  
the restuarant in the evening was good  and not to expensive .

Arrived in the early evening to the hotel, great location

Otherwise a fabulous location and restaurant/bar looked busy

Stayed here for the London marathon in a suite, the location was perfect and the room was quiet and had everything you would need.

We stayed here for 2 nights, hotel well located and easy to travel around.

Premier location overlooking the Thames and Tower Bridge with friendly staff.

Excellent location for a hotel, great views and surroundings.

All in all we had a very enjoyable stay and would definitely book again, the location is fantastic and it was lovely walking out to the view of tower bridge each morning.

Hi,

A gorgeous location with a lovely staff.

Beautiful experience.😍
Valentino was very helpful!💪
Lovely staff
Top supervisor👌
I recommend to everyone, at least the Vicinity terrace with a nice view                                                        
The location is excellent!✅️
Next to The Tower Bridge.🏰

It's a great location right next to Tower Bridge and opposite the Tower of London with a short walk to bus stops and the tube.

Great location by Tower Bridge and 2 minute walk from Tower Hill tube station.

The hotel was in an ideal location next to the Tower bridge, and the Tower of London.

My wife and I stayed 2x nights over a Sept weekend in a standard double room overlooking the St Katherine's dock at the back of the hotel.

We stayed in a 10th floor family room overlooking Tower Bridge and Thames and every morning as well as evening took our time to just stand an look.

We had a nice view from our room that overlooked the boats outside.

but did get Tower view room so that was a bonus.

We had a bridge room view which was absolutely amazing.

the double room overlooking the tower bridge is very nice.

We were all on the 8th floor and out of the 3 rooms 2 had views over St Katherine’s dock.

Location and surroundings were good, there was not far to transport/underground and not at least the view from the room, when you paid a little extra.

The location and view is great especially we have a bridge view room.

Very happy with location, staff very helpful, views from rooms amazing and amenities spot on.

The Tower view rooms really do offer everything you'd hope for and the location of this hotel and the fact it provides reasonable parking made this a wonderful place to stay and explore the city on my wife's birthday.

Rooms are large and comfortable, and one of the rooms had a view of Tower bridge.

Had a lovely time and complementary bottle of wine (and items in mini fridge) and a room overlooking the bridge.

The location is perfect and the view from our room of Tower Bridge was amazing.

Good location too with nice view from our room.

The view is great the rooms at this hotel are not.

We booked two rooms tower view rooms for our party of 5.

So the communication from the hotel was everything

All staff very friendly and went the extra mile whenever we interacted with them.

I liked the electronic communication of 'do not disturb/please clean the room'.

Reception staff were polite and helpful too.

We stayed with our son a wheelchair user with additional needs the hotel and the staff could not have been more accommodating.

Most enjoyable stay and all staff very attentive and polite.

All the staff were really helpful and attentive.

Every staff member we came across was helpful and friendly.

He was very personable and attentive to our needs.

If you book a room that looks on to the river, the view is excellent.

At first sight this hotel looks amazing, with its lofty, airy lobby and the view, which is second to none!

The view was amazing, the room nice and big with comfortable beds.

We would always stop in there for a Strawberry Daiquiri wether we were staying or not because of this drink and also a very pleasant place to rest with the view of the tower bridge if your lucky enough to get a window seat especially the bay window table.

The view from my bedroom, facing the tower, was outstanding.

You absolutely do it for the view, which is incredible!

Overall rescued by the view and location.

The view of Tower Bridge  from our room on the 7th floor was stunning.

The hotel is in a great location for transport links and the view of the Tower Bridge is excellent.

The view from the room of Tower Bridge was brilliant and there was no noise at all!!

The view from the room was absolutely breathtaking.

Overall a very enjoyable stay - pay extra for the view of the tower bridge, it's worth it.

Views for days, booked a couple of nights to celebrate the start of a new year and enjoyed the view so much, the room was perfect and well equipped and covid was taken very seriously.

Love the view from the room which is directly at the Tower Bridge.

The view did not disappoint and was perfect for the New Year’s Eve celebrations

though our other two rooms we didn’t pay extra for the view we was still put in rooms with amazing views of tower bridge.

I have attached the view from our room window.

Booked direct on the phone, very helpful staff, arranged the room and the view with no hassle.

Had an amazing stay in this beautiful hotel, the staff were all amazing, the room (suite)was clean and facilities were good, the view was breathtaking overlooking the yachts in st Katherine’s dock and the Canary Wharf/dock lands skyline.

Lovely view of the tower bridge from our room.

The view of the Tower Bridge was breathtaking.

Lovely surroundings close to Thames and saw the Brazilian boat U27 going up the Thames through Tower Bridge a welcomed and unexpected sight to see.

A nice and friendly hotel that is well placed next to Tower Bridge.

Wonderful view of Tower Bridge when you’re enjoying the restaurant.

It's so close to the tower Bridge which is beautiful.

Highly recommend getting a room with the view of Tower Bridge.

Loved the vieuw on the Londen Tower Bridge.

We had the best view of the Tower bridge.

The hotel location ,next to Tower Bridge, is perfect for views of the river Thames and surrounding well know buildings.

The hotel is located in close vicinity to tower bridge and the castle.

I was looking forward to staying there as the hotel has perfect location and great views of Tower Bridge.

Let me start with the Pros:
-friendly staff
-great location (right next to the Tower and Tower Bridge)
-5 minutes walk to the Underground station "Tower Hill"
-plenty of dining options around the hotel and the hotel itself offers inside and outdoor dining
-quiet location

Cons:
-Hotel is NOT a 4 star hotel as advertised.

Setting was lovely overlooking the marina .

It is near everything and has the best view in London.

Hotel very nicely situated with a gorgeous view over St Katherine’s Dock.

Without a doubt this is the best view from a hotel window we have ever had, Tower Bridge, The Shard and the a view of the Thames.

Did not seem interested with my booking request for nice room with bridge view, food and cleanliness was excellent and room was serviced well each day.

When we got the room it really was a lovely room with a great view up the river.

The hotel bar, Xi, has a great view of the bridge and delicious food.

Friendly environment, great food and amazing views!

The Tower Hotel

bathroom

breakfast

tower-bridge

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the-view

room view

comfortable bed

Excellent room, tastefull design, delicious breakfast,
location near the metro, just five minutes away from the Tower bridge and the the Tower museum.

This hotel is a great location, our room was fancy and clean, the view from our room was impressive, and staff is friendly ( the woman running the breakfast area was also professional and nice).

Good breakfast, great choice of food and the guy cooking the eggs was a star, he was so kind and helpful!

The salmon was delicious, and I love the way my mom and I were treated at the dining area.

During breakfast, Abdul was very attentive to our needs and provided us with great service!

We were greeted by Abdul who was very kind and gave us a nice table, food came in great timing and was very delicious and filling.

Food is extremely convenient as well if you’re here on business (breakfast buffet is incredible).

The breakfast was great, lots to chose from and over a long period if time.

though so we went there and had cheap & cheerful cooked breakfast.

once again, perfect service and the food was delicious.

Breakfast at the hotel is superb with a wide choice of delicious options including a freshly made omelette of your choice.

Manager tried his best and three in breakfast in the Sunday morning

Great breakfast, with ample choice
Only gripe is booked via secret escapes who advised check out was 12pm, was

Ther was a great choice of foods at breakfast and my 10 year old loved the swimming pool.

Staff, Room, breakfeast, everithing was perfect.

In the morning we really enjoyed the breakfast, everything was really fresh and such a good selection.

but a bit disappointing stay as pool area overrun with children and rubbish view from average room,  cleaning was a bit rubbish,  we eat out at the local Wetherspoons which is next door so did not try the restaurant but the menu looked reasonably priced except breakfast which was £20 per person.

I also had to beg the staff multiple times to help clean up broken glass in our bathroom when I dropped a glass.

but maybe the cleaners have too much to do in too little time or maybe their work is just not appreciated to a level that would encourage them to do their best.

We had 2 rooms booked for the weekend at a cost of £860 ,we arrived our rooms were not ready for 4pm how long does it take to clean a room told to go and buy a drink.

To stop this I had to climb onto the edge of the bath and did my best to clean this so the water at least pointed downwards.

Just before we left I was using the bathroom and with no warning the cleaner opened the room door, no knock and no call to warn that she was coming in.

The cards kept messing up we were lucky on our first day that a cleaner was on the floor and helped us get in our room.

The only issue we had was that during a 3 night stay no maid came , there wasn’t any information about fresh towels or water.

Using the toilet in the morning gave me a good chance to have a look around the bathroom cleaning, i wish i did not.

Other issue with the new room was there was a few big strands of long dark hair tangled in the shower which makes you wonder if it had been cleaned properly, especially in the post pandemic world where cleanliness is king!!

Despite leaving a tip for our cleaners - we were left without any towels  a couple days and had to ask the front desk to send them up.

The bathroom smelt musty like it has been cleaned with a dirty mop.

but with they had no towels…… staff there advised me to contact housekeeping for some?!

That’s why I used stairs and noticed the same garbage there during those days - so no cleaning at the stairs at all?

The bathroom was just not cleaned properly with rust patches and discoloured metal.

The staff member on reception was a little taken aback and offered to send housekeeping to remove the milk, as if this would remove the smell.

At least they are cleaning it and changing the water!

Apparently you need to ask for housekeeping (blaming this one on Covid) to come to the room, and even then they are in and out in less than 10 minutes.

Dust was also visible where clearly no one cleans, made me hesitant to use any of the facilities in the room.

housekeeping was nice enough to pick up the dirty towels from the floor and hang them up rather than give us new ones (thats not going to fly).

The location is very convenient with Tower Gateway and Tower Hill  stations close by.

The hotel has a good location, close to public transport and points of interest!

The location is amazing, very clean and safe area.

Great location:
+ few steps to Train Station that brings you straight to ABBA, 
+ 5 Minutes walk to Underground and Hop-on-Hopp-Off Bus Stop,
+ Nice Pub across
+ Walk distance to Tower Bridge
+ Fair price-performance ratio (nice rooms / Gym /Spa)
++ TRUSTWORTHY!!!

Great location and really excellent service - if you like great cocktails and a classy atmosphere go here!

Good location, 5min walk from Tower Hill and 15min walk from Southbank.

Location is close to the Tower Bridge and the Tower of London!

The location is a little way from the West End

It's well located to see the sights and would definitely stay again.

Hotel is a good location near tower bridge and Tower of London.

The location was good and the staff were really friendly .

Excellent location and great staff for the large part.

First, I'll say the location of the hotel is AMAZING, and the hotel itself is great.

but hotel is in a superb location right next to tower bridge and Tower Hill station.

however as so pleased to have found a great hotel at great location and great price.

Very friendly staff at reception

Stayed in an executive king room with an extra large double bed which was so comfy good views of the city from our room

Swimming pool and spa facilities were amazing nice to relax after walking all day 

Good location for central London 

Would recommend this hotel 

  Will definitely stay again on my next visit

I rang the hotel who immediately went to search my room

The room and amenities were great and it’s ideally situated in easy reach of tourist spots without being too busy.

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