Initially had a bad experience with no air conditioning and staff at reception that didn't careless about my complaints.

Air con was not functioning in the room and it was hot and stuffy.

The bathroom was terrible, the service to fix anything was terrible, 
The AC didn't work it was hot and terrible to sleep.

AC in the room did not work properly and kept making sounds all night.

We requested fans for each room as we were prepared for the heat.

There was no air conditioning in the room and the fan in the bathroom did not work.

We had to endure a balmy 79-80 degrees in the room throughout out entire stay (even at night, dropped to 78), was provided with a desk fan; despite 3 attempts requesting to have AC fixed at the registration desk, we eventually found out they can't fix it;

Rooms are tired and I and I had to change as shower was broken and air con did not work.

This time there was no air conditioning in the rooms (which we were not advised of at check in).

We also were given another room and that cooling system did not work.

The aircon was not working and the fan was not effective.

but not working, even though there was a fan it was pretty hot all night.

The room that we stayed in looked tired and the air conditioning was very weak.

No air-conditioning and no fridge, at this point I was too tired to complain again.

Our other son said that the air con in their room was poor

The rooms are dated in area with black on the tiles around the bath.

Ceiling shower not high enough for tall people.

but the bathroom dated and could do with modernisation.

Outdated, and a massive environmental water disaster (Faucet running, single use towels, no water stop on the toilets, old and outdated bathroom with rusty rods).

toilets clog and no one came to fix it when we called.

All the drawers either had missing or broken handles making them useless, the safe was broken and the bathroom in dire need of having some money invested in it with its broken and cracked tiles. .

although the price was acceptable for Central London  the rooms need updating badly especially the Bathroom .

The bathroom floor hasn’t seem a mop or hoover.

Something was spilled all over the toilet.

Hotel reception not responsive to requests to deal with repair in room - locked wash hand basin for duration of 4 day stay Slow to allocate room chosen and paid for ;had to wait in another room while issue was supposed to being resolved

Positive point good views Sadly here’s  the negatives Snarky check in with two members of staff looking at us and pointing of the computer screen with no communication to us at all all very strange Room basic only with poor toiletry facilities mini bar had wine in a tin Breakfast not good at all

I was disappointed we had to ask twice for a lightbulb to be replaced in the bathroom.

-completely OUTDATED; place is aged, needs serious upgrades throughout
-no fridge (mini fridge door was sealed off)
-no exhaust fan in bathroom, so bathroom steamed up when taking shower in addition to already having the balmy 79 degrees present
-Elevators are SOOO slow, had to wait up to 10 minutes to get from 7th floor to 1st floor, eventually discovered the freight elevator
-Breakfast was disappointing to say the least, thankfully our breakfast was included in the rate we paid;

Check in easy and well managed, cleanliness of hotel excellent, all elevators working and quick, breakfast excellent, views amazing and balloons and cake delivered to our room for our daughters birthday.

Otherwise the breakfast was nice especially the hashbrowns.

The staff were friendly and helpful, the breakfast was very good with a wide choice.

Due to the extra time getting the room ready we were given complimentary breakfast which was a lovely touch.

but clean and stuff works ok, breakfast is worth it, and the location is decent.

The hotel breakfast has an impressive buffet.

The food was delicious, excellent service.

We spend the night at the hotel, and at the breakfast Valentin again took care of us .

I will compliment the hotel on its food, the breakfast was excellent and they do put up notices advising of busy times

The breakfast buffet the next morning was very good and had a huge variety.

Very good facilities and services except elevators (wait quite a while for the elevators to arrive) and breakfast (very long queue).

Close to everything, breakfast is delicious.

Good hotel, great location, nice views, good breakfast and bar. One nit which is some loud machinery (A.C.?)

The breakfast was very good, offering a wide variety of choice.

Enjoyed experience, good views from room, clean well presented, room was very small for a double and felt cramped, breakfast staff very friendly, reception could have been better took a long time to check in

We had an excellent service from our waitress, and it was delicious!

Very comfy king size bed, black out curtains.

Only thing which was nice was the comfortable beds and the full English breakfast.

Comfortable bed in a room that has seen better days.

My husband and I enjoyed a good night’s sleep in the comfortable bed and appreciated the air conditioning which was really efficient.

The bed was very comfortable and air-conditioning was a blessing in the heat to walk into a cool room was excellent.

Rooms were very quiet and comfortable beds.

This was not the bed's fault - it was a lovely comfy bed with a mattress topper and my husband slept like a log.

The bed was very comfortable, as were the pillows, the bed was covered with a light quilt which was perfect for a good night sleep.

We had a super king bed which was very comfortable and we had a mini bar with beer & wine which was restocked on our 2nd day.

Fantastic weekend away,staff so friendly and helpful,free mini bar which was restocked each day and bed was so comfy.

Staff were brilliant, bed was comfy, room was clean enough, location is great.

The room itself was clean, great TV and wifi, room service available, and very comfortable bed and chairs.

On the plus side the bed was comfortable and the staff friendly.

The beds were really comfy and I want to know where they get there pillows cos they are so soft!

but bed was comfy , wifi good 
staff overall where helpful and polite 
breakfast id say ok.  .lot of choice but found the english a bit dry ,  
the restuarant in the evening was good  and not to expensive .

Arrived in the early evening to the hotel, great location

Otherwise a fabulous location and restaurant/bar looked busy

Stayed here for the London marathon in a suite, the location was perfect and the room was quiet and had everything you would need.

We stayed here for 2 nights, hotel well located and easy to travel around.

Premier location overlooking the Thames and Tower Bridge with friendly staff.

Excellent location for a hotel, great views and surroundings.

All in all we had a very enjoyable stay and would definitely book again, the location is fantastic and it was lovely walking out to the view of tower bridge each morning.

Hi,

A gorgeous location with a lovely staff.

Beautiful experience.😍
Valentino was very helpful!💪
Lovely staff
Top supervisor👌
I recommend to everyone, at least the Vicinity terrace with a nice view                                                        
The location is excellent!✅️
Next to The Tower Bridge.🏰

It's a great location right next to Tower Bridge and opposite the Tower of London with a short walk to bus stops and the tube.

Great location by Tower Bridge and 2 minute walk from Tower Hill tube station.

The hotel was in an ideal location next to the Tower bridge, and the Tower of London.

My wife and I stayed 2x nights over a Sept weekend in a standard double room overlooking the St Katherine's dock at the back of the hotel.

We stayed in a 10th floor family room overlooking Tower Bridge and Thames and every morning as well as evening took our time to just stand an look.

We had a nice view from our room that overlooked the boats outside.

but did get Tower view room so that was a bonus.

We had a bridge room view which was absolutely amazing.

the double room overlooking the tower bridge is very nice.

We were all on the 8th floor and out of the 3 rooms 2 had views over St Katherine’s dock.

Location and surroundings were good, there was not far to transport/underground and not at least the view from the room, when you paid a little extra.

The location and view is great especially we have a bridge view room.

Very happy with location, staff very helpful, views from rooms amazing and amenities spot on.

The Tower view rooms really do offer everything you'd hope for and the location of this hotel and the fact it provides reasonable parking made this a wonderful place to stay and explore the city on my wife's birthday.

Rooms are large and comfortable, and one of the rooms had a view of Tower bridge.

Had a lovely time and complementary bottle of wine (and items in mini fridge) and a room overlooking the bridge.

The location is perfect and the view from our room of Tower Bridge was amazing.

Good location too with nice view from our room.

The view is great the rooms at this hotel are not.

We booked two rooms tower view rooms for our party of 5.

So the communication from the hotel was everything

All staff very friendly and went the extra mile whenever we interacted with them.

I liked the electronic communication of 'do not disturb/please clean the room'.

Reception staff were polite and helpful too.

We stayed with our son a wheelchair user with additional needs the hotel and the staff could not have been more accommodating.

Most enjoyable stay and all staff very attentive and polite.

All the staff were really helpful and attentive.

Every staff member we came across was helpful and friendly.

He was very personable and attentive to our needs.

Without a doubt this is the best view from a hotel window we have ever had, Tower Bridge, The Shard and the a view of the Thames.

The hotel is ideally located for the Tower of London and the Shard.

Before we knew it, we got automatically upgraded to a new room with an amazing view on the Shard and Tower Bridge.

Large hotel with great views of Tower Bridge and then the Shard in the distance from our hotel room.

We love the location and our room had a stunning view of Tower Bridge and the Shard.

Very handy for the Uber River taxis, Tower of London, HMS Belfast and worth going up to the 32nd floor of The Shard (free) for a drink or meal in the restaurants.

It is in a great position for the river and Tower of London and our room had a great view to Tower Bridge and The Shard.

Within easy walking distance to the bridge, the popular Dolphin & Mermaid statue and a 20 minute walk to The Shard and to the financial district.

Tower Bridge View room was spacious & clean with beautiful view of Tower Bridge & also The Shard.

We had a wonderful view of the Shard and Tower bridge from our room.

Rooms were good,  exactly as before great views of Tower bridge, The Thames  and The Shard .

The shard was just a 15 minute walk over the bridge and near there is borough market too

Breakfast was lovely, lots of options such as cereals and cooked breakfast with tea, coffee and juices.

It was simply stunning, we were on the 6th floor room 663 and had views of The Tower Bridge, The Shard and The top of The London Eye.

Room- We paid for a bridge view room and this is spectacular with a view of the shard also and on New Year Eve the shard was lit up with lights and lasers.

Our room was very clean and the views were incredible of Tower Bridge and the Shard.

Fabulous location, couldn’t get a better view of Tower Bridge and The Shard.

Great stay with room over looking Tower Bridge and The Shard.

e hotel has amazing views of the Shard and Tower Bridge.

Room 933 had an amazing view of Towerbridge, the shard and HMS Belfast.

Room 1055 had an amazing view of Towerbridge, the shard and HMS Belfast.

If you book a room that looks on to the river, the view is excellent.

At first sight this hotel looks amazing, with its lofty, airy lobby and the view, which is second to none!

The view was amazing, the room nice and big with comfortable beds.

We would always stop in there for a Strawberry Daiquiri wether we were staying or not because of this drink and also a very pleasant place to rest with the view of the tower bridge if your lucky enough to get a window seat especially the bay window table.

The view from my bedroom, facing the tower, was outstanding.

You absolutely do it for the view, which is incredible!

Overall rescued by the view and location.

The view of Tower Bridge  from our room on the 7th floor was stunning.

The hotel is in a great location for transport links and the view of the Tower Bridge is excellent.

The view from the room of Tower Bridge was brilliant and there was no noise at all!!

The view from the room was absolutely breathtaking.

Overall a very enjoyable stay - pay extra for the view of the tower bridge, it's worth it.

Views for days, booked a couple of nights to celebrate the start of a new year and enjoyed the view so much, the room was perfect and well equipped and covid was taken very seriously.

Love the view from the room which is directly at the Tower Bridge.

The view did not disappoint and was perfect for the New Year’s Eve celebrations

though our other two rooms we didn’t pay extra for the view we was still put in rooms with amazing views of tower bridge.

I have attached the view from our room window.

Booked direct on the phone, very helpful staff, arranged the room and the view with no hassle.

Had an amazing stay in this beautiful hotel, the staff were all amazing, the room (suite)was clean and facilities were good, the view was breathtaking overlooking the yachts in st Katherine’s dock and the Canary Wharf/dock lands skyline.

Setting was lovely overlooking the marina .

It is near everything and has the best view in London.

Lovely view of the tower bridge from our room.

Hotel very nicely situated with a gorgeous view over St Katherine’s Dock.

The view of the Tower Bridge was breathtaking.

Did not seem interested with my booking request for nice room with bridge view, food and cleanliness was excellent and room was serviced well each day.

When we got the room it really was a lovely room with a great view up the river.

Wonderful view of Tower Bridge when you’re enjoying the restaurant.

The hotel bar, Xi, has a great view of the bridge and delicious food.

Friendly environment, great food and amazing views!

The Tower Hotel

bathroom

breakfast

the-shard

view

location

staff

the-view

room view

comfortable bed

There’s 2 things that hotels seem to struggle with, bathrooms and breakfasts.

The Market Brasserie offered delicious food and excellent service.

A rather large queue for breakfast in the morning,

Breakfast food was outstanding ,but very little room between tables .

The following day, I took advantage of the breakfast that came free with my room rate.

Cocktails were delicious and view was amazing.

Room service is a must and the menu is delicious.

The hotel staff were incredibly helpful and there was a very large choice at breakfast.

The food in particular is excellent both for dinner and for breakfast.

We have been for 4-5 breakfasts over the past few months at the Intercontinental as we love next door and Neenu has been so friendly and bubbly each time.

The hotel breakfast was excellent and had a large selection to choose from.

The hotel itself is very good, as you would expect with good sized rooms with the expected amenities and the staff are friendly and helpful, the breakfast was very good.

Nice to see the hotel accommodate this at breakfast time.

We slept well and the breakfast in the morning was plentiful with everything you could want and more.

We chose to pay the extra for Eggs Benedict (£15 per serving) which despite having a great description, was not good.

From start to finish this was the best stayed we ever had and we will be coming back the price does give is reasonable with what you get and the breakfast was amazing thank you to all the staff and Nabecl !

but I didn’t want to bother them with that & Eric made up for it at breakfast when he brought me my Mocha.

From the minute we walked in yesterday morning, to the bar (Karim)  staff, the Housekeepers we bumped into and finally this morning the breakfast team led by Eric everyone made us feel special with a smile, we always try hard to reciprocate and at the end of breakfast I saw Eric the Manager and took him to one side to tell him.

(we drove up and it was all very seamless)
All in all, a fantastic hotel, bonus lovely pool/spa to use in the morning after breakfast.

And it was worth every penny to leave the concert and be in bed within 10 minutes.

Following the concert, we were back in our room within twenty minutes, which was superb.

I was meeting up with friends for a concert at O2.

The only disconcerting thing was while we were at the concert they came in and did a turndown service where they put slippers by your bed and a mat, I did find this slightly intrusive to be honest and was glad I had made use of the safe to store our valuables.

Myself & my friend stayed for one night at the O2 Intercontinental whilst we attended a concert at the O2 arena.

The Hotel as its own access directly into the 02 ideal for getting away easily at the end of the concert, no queuing for taxis or river boats.

This is definitely one of our favourite hotels and is in the perfect spot if you are going to a concert at the 02.

The staff are really helpful and the location is perfect for the concerts at the 02.

We stayed after a concert at the O2 and it’s one of my favourite hotels.

She also organised for my chair to be stored while we was in O2 concert Thursday 9th 
Once we had been up to the room we went to the bar where we was greeted by Chris who was lovely and extremely helpful n she found us a table for my wheelchair n moved a chair for me n took our order for drinks .

Lovely hotel , great setting on the Thames and quick link to O2 for concerts and after event drinks.

First visit to this hotel as a friend and I were attending a concert at the O2 so we thought it would be super convenient to stay here as the hotel was connected to the O2.

Good location for O2 concert attending with good access to the O2.

We will hopefully be returning when the concert is rescheduled.

We stayed in February for the SuperM concert.

This would be a perfect stay for people going to a concert at the O2 who have plenty of spare cash! !

I stayed here for 2 nights, to attend a concert at the O2 Arena.

First time I stayed  at the O2 for the Script concert.

Stayed for one night for a concert at the O2 and so glad we did.

If I’d have had to pay I would have definitely asked for a refund.

I complained at the desk on check out and they did remove the car park fee from my stay which I am grateful for and I think is fair as  I still have to pay the parking fine which even if I pay within 14 days will be £20 more than the parking fee.

Only downside is it’s very limited parking and the cost is £40 for overnight if you are lucky to get space.

Extremely unhappy considering we paid for a 5* - you’d get better kindness from a receptionist at a lower star hotel.

To avoid it being ‘complicated’ I agreed to pay for the afternoon tea which could be deducted from the amount paid and the balance paid back to us.

I am sure they put the prices up because I wasn't expecting to pay quite that much when I booked.

The 5* hotel I paid £300 for one night for a birthday celebration was very disappointing.

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